MODULE –II

SOFT SKILL

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What are Soft Skills?
What are Hard Skills?
Difference Between Soft Skills and Hard Skills?
Who benefits from soft skills?
Industry’s expectation & Skill set required?
Soft Skill for successful career.
Importance of Soft Skill.
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What Are Soft
Skills?

Soft skills are sets of abilities

that reflect how well a person
gets along with others around
them and how well they’re
able to identify and address
problems.

In fact, soft skills are difficult

to define, measure, and
organize because, as their
name suggests, they’re not
hard or tangible and many are
related to each other.

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 Soft Skills vs. Hard Skills
 Soft skills on the other hand are  Hard skills are those that you
usually self-taught and self- need to be able to perform a
developed. Unlike hard skills they particular job. These often vary
are not specific to an industry or depending on the type of role you
job. As such they are becoming will be performing or the industry
increasingly valuable to all in which you will be working in.
employers, regardless of the type They can usually be developed
of industry they operate in, as it through studying and training.
helps them to understand how Examples of hard skills include an
you will fit in with their working accountancy diploma, fluency in a
environment and how you will foreign language, knowledge of a
perform as one of their particular software or experience
employees. in a particular industry sector.

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Who benefits from
soft skills?

Executives.

Middle Management.

Supervisors/Team
Leaders.

Consultants/Analyst

Professionals.

Employees.

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 What Industry Wants ?
Body Language. Creativity Work Ethics
Communication Goal setting
Leadership Teamwork
Critical Thinking Punctuality
Time Management Stress Management
Listening Customer Service
Adaptability Problem Solving

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Face is the index of the mind and it
clearly displays the person's
interest. Body language presents to
the audience what we feel & think
about the particular matter. It
includes,

Facial Expression.
Body Movement.
Posture.
Gestures.
Eye Contact.
Touch.
Space.
Voice.
Pay attention to others.

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One of the most important skills that employers will look for are communication
skills. They will want to know about your ability to interact with your colleagues,
how clearly you express yourself, as well as how you listen to and respond to
instructions from your managers.

i. Written.
ii. Oral.
iii. Presentation Skills.
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 The Communication Equation
What you hear
Tone of voice
Vocal clarity
Verbal expressiveness
40% of the message

What you see or feel

Facial expression
Dress and grooming
Posture
Eye contact
Touch
Gesture 50% of the message

WORDS …..

10% of the message!

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 Leadership skills
Another soft skill that employers will be on the lookout for is how well you can lead. During your
interview, be sure to highlight any positions of responsibility which you have assumed during your
time at university. This could include being the president of a society, being captain of a sports team
or putting yourself forward to lead a group project. All of these show an employer that you are self-
confident and have the ability to lead a group of people with mixed personalities towards a common
goal. Accept responsibility for yourself and your actions.

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 Interpersonal Effectiveness

Interpersonal effectiveness is the capability of an individual to do

this, influence others, competently.
Leadership is a direct function of three elements of interpersonal
effectiveness
Awareness
Ability
Commitment

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 Critical
Thinking
Critical thinking is the act of
analyzing facts to understand a
problem or topic thoroughly. The
critical thinking process typically
includes steps like collecting
information and data, asking
thoughtful questions and analyzing
possible solutions. Here are
additional courses of action you
might take when using critical
thinking for problem solving at work:

Identify a problem or issue.

Create inferences on why the
problem exists and how it can be
solved.
Collect information or data on the
issue through research.
Organize and sort data and findings.
Develop and execute solutions.
Analyze what solutions worked or
didn’t work.
Identify ways to improve the solution

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Being able to manage your time in busy working environments is fundamental. With a number of
tasks to complete, you will need to show that you can handle the pressure whilst also prioritizing
and being able to allocate your time effectively to the tasks at hand. Punctuality will also be key as
deadlines and meetings will require you to be on time. You will also need to prove how well you can
adapt and how flexible you are when things don’t go as planned.

Important work should be allotted more time & taken

up first.

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Effective Listening
Skills:-

 Face the speaker and

maintain eye contact.
 Be attentive, but
relaxed.
 Keep an open mind.
 Listen to the words
and try to picture what
the speaker is saying.
 Don't interrupt and
don't impose your
"solutions."
 Wait for the speaker to
pause to ask clarifying
questions.
 Try to feel what the
speaker is feeling.
 Give the speaker
regular feedback.

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As a soft skill, adaptability requires a number of other soft skills in order to be applied
successfully. You must be able to learn quickly and put that learning into practice.
Ability to Learn.

Persistence.

Resourcefulness.

Curiosity
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Creativity and
Creative Thinking

 Creativity is the
bringing into being
of something which
did not exist before
either as product
,process or a
thought.

 Creative thinking is
the process which
we use when we
come up with a new
ideas.

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 Goal Setting:-

Goal setting is a powerful process for thinking about your ideal future. It helps to
motivate yourself an turn your vision for the future into reality. The purpose of setting a
goal is to help you choose where you want to go in life. Goal setting is an important
method to understand one's life's purpose. You should know how to measure your
goal, if you cant measure it, you can't manage it.

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 Teamwork:-

A team comprises a
group of people linked in
a common purpose.
They are especially
appropriate for
conducting tasks that are
high in complexity and
have many
interdependent
subtasks.

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 Punctuality
Punctuality and good time management are skills demanded by employers across all
industries. That’s because being late has the ability to negatively affect whole teams,
disrupting meetings and giving yourself and others a reputation for being unprofessional.
While it might be a big shift to how you organize and manage your life, learning to be
punctual will benefit your career immensely. Here are our tips on how to improve your
punctuality.

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Stress
Management:-

It is set of techniques and

programs intended to help
people deal more
effectively wit stress in their
lives by analyzing the
specific stressors and
taking positive actions to
minimize their effects.

4 A's of stress management,

1. Avoid.
2. After.
3. Accept.
4. Adapt.

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 4 key principles of good customer service.

Personalized. Customer Service Skills are :

Competent.  Patience.
 Attentiveness.
Convenient.  Ability to communicate early.
 Ability to use positive language.
 Ability to read customers.
Proactive

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 Problem Solving:-
Everybody can benefit from having
good problem solving skills as we
all encounter problems on a daily
basis. Some of these problems are
obviously more severe or complex
than others.
It would be wonderful to have the
ability to solve all problems
efficiently and in a timely fashion
without difficulty, unfortunately
though there is no one way in which
all problems can be solved.
Some skills are,
 Creativity.

 Research Skills.

 Team Working.

 Emotional Intelligence.

 Risk Management.

 Decision Making.

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 Soft Skill for successful career:-

Soft Skill is the ability required and expected from persons for finding a
suitable job, its maintenance and promotion.

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 The Importance:-

To handle interpersonal relations.

To take appropriate decisions.

To communicate effectively.

To have good impression and

impact to gain professional
development.

Soft skills are personal attributes

that influence how well you can
work or interact with others. These
skills make it easier to form
relationships with people, create
trust and dependability, and lead
teams.

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To show up on time.

Do not Steal or Waste Resource.

To treat the company’s resources, equipment and products with care.

To give respect to the company by working with honesty and integrity.

To handle all business transactions with integrity and honesty.

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"Soft skills get little respect but they
will make or break your career”

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