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Enterprise Systems

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Kajal Jaseja
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44 views20 pages

Enterprise Systems

Uploaded by

Kajal Jaseja
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Enterprise Systems

Shubham Goswami
Limitation of IS
a) Quality of output depends on Quality of Input and processing method

b) It can’t replace mgmt. effectiveness & judgment

c) It only helps in decision making and problem solving

d) Not very flexible to every need of management and User

e) MIS can’t provide tailor made information package suitable for every type of
decision by executives

f) Only account quantitative factors not qualitative factors like moral, attitude of
members etc.

g) Not successful in organization where culture of sharing information is not present


Enterprise Information System / ERP

Major Modules:

Finance Resource
Management

Supply Chain
Management

Human Resource
Management

Customer Resource
Management

Manufacturing Resource
Planning
Bringing the Organization Together

After ERP
Major Vendors
• SAP
• Oracle
• Salesforce
• Microsoft
• Infor
• IFS
• IBM
• Epicor
Supply Chain Management
Raw Materials End users

upstream downstream
Bullwhip Effect
•Accurate
•Up-to-date information
Top 10 SCM Companies

Gartner Research
2022
Customer Relationship Management
Types of CRM
1. Operational CRM – supports traditional
transactional processing for day-to-day front-
office operations or systems that deal directly
with the customers

Example:
– Sales force automation
– Call center
– Customer service support
– Marketing automation
2. Analytical CRM – supports back-office
operations , strategic analysis and includes all
systems that do not deal directly with the
customers.

– Analyze customer data generated by operational CRM


applications

– Customer Life-Time Value (CLTV):the revenue produced by


a specific customer, the expenses incurred in acquiring and
servicing that customer, and the expected life of the
relationship between the customer and the company.
Major CRM Provider
• Salesforce
• Zoho CRM
• Hubspot
• Freshsales
• sugarCRM
• Monday.com
• NetSuite CRM
Conclusion
https://www.statista.com/
Digital transformation
with Enterprise Systems
+++++ -----
• Include • 3/4 of ERP
analytical tools transformation
• End to end projects fail to
function stay on schedule
integration or within budget
• Process • 2/3 have a
standardization negative return
across business on investment.
units
Casanova, D., Lohiya, S., Loufrani, J., Pacca, M., & Peters, P. (2019). Agile in enterprise resource planning : A myth no more. (August). Retrieved October 15,
2020, from https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/agile-in-enterprise-resource-planning-a-myth-no-more
Challenges of ERP transformations

The material is intended for educational


17
purposes
Casanova, D., Lohiya, S., Loufrani, J., Pacca, M., & Peters, P. (2019). Agile in enterprise resource planning : A myth no more. (August). only15, 2020, from https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/agile-in-
Retrieved October
enterprise-resource-planning-a-myth-no-more
Critical Success Factors
• Clear understanding of strategic goals
• Define information needs and flows
• Commitment by top management - governance
• Best-practices and BPR
• Data accuracy
• Data migration
• Cyber-security on cloud
• Implementation Team-from all level and
functions
Critical Success Factors
• Excellent project management
• Organizational change management
• Extensive education and training
• Focused performance measures
• Post implementation evaluation
• Timely completion of project
• Accountability of managers
Disclaimer

• The lecture notes have been created for the classroom / online discussion.
• The material is intended for educational purposes only. Reproduction of the
material for any purpose other than what is intended is prohibited.
• The lecture notes should NOT be distributed outside of the class.
• All the information presented in these notes are presented in good faith and for
general information purpose only. All efforts have been made to ensure the
content provided in these notes is not in violation of copyright. The faculty does
not claim ownership of any materials or Intellectual Property presented in the
notes unless specified. The Faculty does not provide any warranties about the
completeness, reliability and accuracy of this information. The lecture notes may
contain materials from other sources (books and papers). They may not be
properly referenced, because they are prepared in a hurry, and strictly for teaching
purpose.

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