SIMS

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SIMS Content Viewer Quick Start Guide

Account Request
New Installation
Navigation and Status
Subscription
Catalog Searching
Catalog Results
My Procedures
My Folders
Opening/Viewing/Feedback
Support
FAQs
Account Request 1 of 3 SIMS CV QS R17

1
1 Go to https://oneidm.ge.com
(copy/paste into browser)

2 In “Request Access” enter any SIMS

keywords (Content Viewer, SIMS, CV)
and select “Find Application”.

3 In the Search Results select “SIMS-

Service Information Management
System - GE Healthcare”.

3 2

NOTE: MANAGER APPROVAL REQUIRED. The request routes to your manager who has 8 days to approve.
After MANAGER APPROVAL the request routes to a SIMS Admin who creates the account within 1-2 days.
Users are notified when the account is created.
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Account Request 2 of 3 SIMS CV QS R17

From Action select “ADD”. Once you have access you have a
4 If requesting for Yourself select “Request 5 Remove option if ever needed.
Access”. Select the button if requesting for
“Someone else” and provide their SSO and
then select “Request Access”.

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Account Request 3 of 3 SIMS CV QS R17

Select Region, Country, and Module as applicable and Add

6 From Application select the desired system 8 to Request.
access. CDS and SCP are for Documentation Enter Reason for Request, then Submit. You’ll receive an
team members. email confirmation.

6
8

7 From Access select the applicable role based on

Application selection.

7
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New Installation SIMS
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Installation link: 1
https://sims.health.ge.com/cv
2
(copy/paste into Chrome browser)
Follow the prompts, accept default settings.

Another option is to install from MyTech.

NOTE: MyTech may take 3-4 weeks for the latest
version to be available after it is released.
https://mytech.ge.com/
NOTE: Google Chrome is the recommended browser.
3
Make sure your GE AppDepot application is up to date. Link to install
AppDepot client: http://sc.ge.com/*appdepotclient
1. Select Products & Services > Software > Windows
(Mac available for GE employees Q2 2019).
2. Enter SIMS and select Search.
3. Select SIMS Content Viewer (highest version).
4. Download and follow any installation prompts
accepting any default settings.

Support Information
4
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Navigation and Status SIMS
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To maintain compliance the Content Viewer runs in the background to

provide automatic updating of downloaded documents and SIS when revised.

Main menu for access to: Indicators:

• My Procedures to view • Bell is for notifications
Start Menu
your downloaded The View menu provides • Green Check indicates
documents, and a list of access to: docs all current (3
documents if multiple • All for list of all your yellow dots indicates
documents are opened downloaded documents download or update
• Catalog for searching for • My Folders to create and in-progress)
documents manage folders • Pencil is the Feedback
• New Subscription to • Download Date and tool for SIS items
subscribe to products. View Date for sorting • Gear provides Content
• My Subscribed Products • Saved Forms for use Viewer version
System Tray
to manage subscriptions with digital forms • Vertical green dots
indicate active
network and sign-in
status, red is inactive

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Subscription - Creating a Subscription SIMS
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Subscriptions provide automatic downloads of relevant documents and new documents for the
Main selected products, documents and/or SIS types, classification, and language. Each subscription
menu can include up to 5 product selections. To create a subscription:
1. Select New Subscriptions from the Main menu
2. Select the Modality, Products, Document and/or SIS Type, Classification, and Language
1 3. Click Continue and a new window will open with subscriptions for each product
4. Click Subscribe to confirm the subscriptions and relevant documents will download
Select the Menu and
then New Subscriptions

2 3

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Subscription - Removing a Subscription SIMS
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To remove a subscription:
Main 1. Select My Subscribed Products from the Main menu
menu 2. Select the subscriptions to remove
3. Click Unsubscribe Selected to remove all at once or select Unsubscribe to remove individually
4. Click Yes to confirm the intent to unsubscribe

1
Select the Main menu
and then My Subscribed
Products
3
2 3

4
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Catalog Searching SIMS
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Main Clear All will reset all

menu search criteria fields

Select the Main menu

and then Catalog to • Use the Search criteria selections to focus and narrow search results. All fields are optional.
search for documents • Use whichever criteria you know to search for your documents.
• Select a Modality to populate the Products and Classification lists.
• PMs and FMIs are in the Document Type “Maintenance and Regulatory Forms”.
• As of December 2019, SIS Type is relevant to MR products Signa Premier, Architect, and
Artist. SIS format for other modalities and products will be coming at a later date.
• Search criteria will remain after leaving and returning to the Catalog.
• Criteria fields have type-ahead functionality to quickly find selections
• Example of type-ahead in “Products”
after selecting CT modality.

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Catalog Results 1 of 2 SIMS
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1. Enter search criteria

1 2 2. Click the Search button
3. Search results are returned
7 in list format

3
6
4. Single-click on an item to view additional
detail including Document Number, 5
Revision, Description (if used), and size.
5. Select the download icon from the details
panel or select Download from the list view
to add the document to My Procedures
6. To download multiple documents select
Title to select all on the page or select
individual documents 4 5
7. Click the Download button in the top-right Document details
Switch to the My Procedures view from the
Main menu for filter and sort options on
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Catalog Results, cont. 2 of 2 SIMS
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2
3

1
1. Select Title to select all
documents on the page or
select individual documents
2. Click the Download button in
the top-right
3. An Information message will
4
appear regarding prioritization
of downloads in My Procedures
4. Go to My Procedures from the
Main menu and click the
prioritize icon of the download
you want first, second, etc.

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My Procedures - Accessing and Viewing Downloaded Documents SIMS
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Main
menu
Note the View
menu and
viewing options
Click the search icon to
Select the Main search within My Procedures
menu and then My Titles and metadata, and
Procedures to view within SIS content
your downloaded
documents

Click a title to open a Click a column heading or filter

downloaded document icon for filter and sort options

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My Procedures – Customizing SIMS
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Main
menu 1

4
Select the Main 1. Customize the My Procedures
menu and then My view by clicking the Columns 3
button
Procedures to view
your downloaded 2. Select headings and use the 2
documents left/right arrows to remove/add
3. Use the up/down arrows to
change the order
4. Columns can be resized by
dragging the triangle icon left or
right

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My Folders – Organizing Documents 1 of 2 SIMS
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Select My Folders
from the View menu
Click New Folder
to create a folder
“Breadcrumb” navigation
within My Folders
Click the wrench to edit
or delete the folder
Drag and drop items Drag and drop a folder
into folders into another folder to
create a sub-folder

See the How To video:

https://www.yammer.com/ge.com/#/files/95222456

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My Folders – Organizing Documents, cont. 2 of 2 SIMS
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From My Procedures multiple

documents can be moved to a folder: 2
1. Select the documents to move
2. Click Move to Folder
3. Select the destination folder or
Create New Folder. Select a folder
then click Create New Folder to
create a sub-folder
4. Click OK
3
1 4

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Opening, Viewing, and Feedback on Documents SIMS
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To open a downloaded After multiple SIS items are open, use the It is an option to provide feedback on a
document click the Title. PDFs Main menu to navigate to the listed Open document. The feedback icon is available
will open in the default PDF Documents. Hover on the SIS title to see in the top-right corner of the window
reader. HTML format will additional detail, click to view the SIS, click when a SIS is open. For other document
open in the default browser. the X to close the SIS. types click the document row to open the
SIS format will open in the document details to access the Feedback
Content Viewer. option.
NOTE: Saving a document
from the native application
has 2 negative consequences: SIS Window Document Details Panel
1. Hard drive consumption is
doubled as a result of
saving the document
external to the Content
Viewer and also having
the downloaded version
saved in the Content Select the Feedback icon and select
Viewer structure. the applicable feedback category, enter
2. Documents saved your feedback, select Save Feedback.
external to the Content Feedback is submitted to SIMS
Viewer will not Administrators for review and routing.
automatically update with
a new revision.

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SIMS Content Viewer Quick Start – Support

SIMS Support is available through MyTech. 4. Enter “sims” and select Search
1. Go to https://mytech.ge.com/ and select “Help & Support” 5. Select “sims” from the list, not any variation, just “sims”.
2. Select “Connect” 6. Select Urgency, and add description and details, then Submit.
3. Select “Business Application Support”

1
4
2
6
5

After submitting, you will receive a ticket number and

email with ticket information. The Support team will
3 contact you with any questions and/or resolution.
Direct link to submit a ticket: https://mytech.ge.com/help-and-support/business-
application-support?q=sims&topicId=e7da1896db97534ce71e57e25e961945

SIMS Content Viewer

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Frequently Asked Questions (FAQ) 1 of 5

Troubleshooting
Page Expired Download Errors
This occurs when you have been Check to see that you have the most current version of MyApps. Start >
disconnected from the server for MyApps Anywhere > MyApps – Update and Repair.
several hours. If “Page Expired”
displays, exit and reopen the SIMS If still a problem - Although it shouldn’t be required, being on F5 seems to
Content Viewer, or select My help enable downloads when an issue occurs.
Procedures, then select Sign In. Other tips -
Exit CV from system tray and reopen (click ^ (Show hidden icons) in the
Full Exit lower-right corner of the screen, right-click on the SIMS Content Viewer icon
and select Exit). In some cases the download will be there after reopening.
To exit completely go into the System
Tray, right-click on the Content Viewer Delete WIN temp files (next to the Start menu, click “Type here to search”
icon, and select Exit. and enter %temp% to get a list of temp files).
Delete “error” doc, or doc that is not opening, and redownload.

Internal Server error If none of these resolve it, please open a ticket here and attach the log file
from C:\Program Files (x86)\SIMS Content Viewer\logs.
If you receive an “Internal Server
Error” message select “My Laptop swap/reimage
Procedures”, and then “Sign In”, or, Reinstall the Content Viewer on the new laptop
do a Full Exit and reopen the Content (https://sims.health.ge.com/cv). Documents and folders will be re-created
Viewer. automatically. Depending on number of documents and use of folders it is
recommended to reinstall and stay connected overnight to allow time for
downloads and folders to populate. To look at your folders be sure that in
My Procedures the View menu selection is My Folders.

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Frequently Asked Questions (FAQ) 2 of 5

Troubleshooting Using the SIMS Content Viewer
Can I change the Directory to where documents are stored? Where are Service Notes?
It is not an option to change the install or any folder locations due to the Select “Technical Bulletin” in document type. There was no Global Standard
automatic update process. The process includes assessment of defined for Technical Bulletin naming until a few years ago (2013), so variability
folders/paths. If that is changed auto-updates will not occur resulting in a occurred prior to the Global Standard being issued by Quality as GQP
non-compliant tool. 12.08.002 Technical Bulletin DOC1256707
What do I do when I can’t find a document that should be in SIMS? How do document types compare with OnBase and CDL? Why are they
different?
Report missing documents by entering a MyTech ticket, using the SIMS
Content Viewer Users Yammer site, or using the Feedback tool in the One of the issues faced with legacy systems was the ability for any author to
Content Viewer. upload any document with any document type name they liked, even if a
similar or more suitable document type already existed. There were 14
Where are my Service Keys? similar but slightly different sounding names for Service Manuals. The same
Non-document zip files from CDL were not part of the initial migration, but applies to Operator manuals, Technical Bulletins & Service Notes, etc. The
they will be added upon request. number of document types was reduced by consolidating like terms.
Authors now have document type standards to select from to ensure
consistent naming practices. At present the vast majority of SIMS content is
legacy content and 65,000+ documents are mapped into the standard
groups. If you find something wrong report it through the Feedback tool in
the Content Viewer. Document Types file pinned to the SIMS Content
Viewer Users Yammer site shows how CDL and OnBase document types
correspond to SIMS CDS types
https://www.yammer.com/ge.com/#/files/99702162 .

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Frequently Asked Questions (FAQ) 3 of 5

Using the SIMS Content Viewer
Adding docs to folders Searching in My Procedures
See the Folders section in this guide. To search document titles and SIS content select the magnifying glass icon
and enter the search word or phrase.
Multiple devices and tablets
The SIMS Content Viewer is designed for use on one PC. It is not designed
for use on multiple devices or tablets. Printing
Search Functionality in PDF and HTML Format Legacy Documents Documents open in their native application and will include printing
functionality.
Documents open in Adobe Reader (PDFs) or in the default browser
(webhelp) and all the functionality of the reader and browser will be Deleting
available, including Ctrl+F for search. To delete a document from My Procedures use the check box and Delete
Can the chapters be collapsed by default when viewing documents? button or single-click on the row of the document listing and select the
Trash icon. If you experience any issue open a Service Now ticket (See
Expanded or collapsed chapters is a function of how the document was Support section).
built. Documents open in the applicable native application and will utilize
the original author settings.
Can we get the document number to show as one of the fields/columns on
"our procedures" view? How can I see what items are in-queue/downloading/
Yes. Document Number is an available column that can be added or unpacking?
removed. From My Procedures select the Status menu drop-down,
make your filter selection, then select Apply Filter.
To remove the filter select the menu drop-down and select
Clear.

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Frequently Asked Questions (FAQ) 4 of 5

Support Yammer
Account Request Use the SIMS Content Viewer Users Yammer page to share use tips, ask
questions, and view “How to…” items in the “Pinned” section:
See the Account Request section in this guide.
https://www.yammer.com/ge.com/#/threads/inGroup?type=in_group&feedId=
Help/Support 12170452
See the Support section in this guide. How does the Content Viewer use time stamps to sort information for
Using the SIMS Content Viewer Feedback documents?
See the Feedback section in this guide. Although not visible to the user, the time stamp on an uploaded document is
based on GMT.
How can I copy document numbers or other information from the document
details?
Click on the document row to open the document details box. Clicking again
inside the box will close the box. To copy use the mouse to highlight text and
numbers, but BEFORE releasing the mouse button, use Control + C command to
copy the information for pasting elsewhere.
SSO Display
The SSO displayed in the top right corner of the Content Viewer is the SSO
associated with the asset/laptop being used.

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Frequently Asked Questions (FAQ) 5 of 5 SIMS
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Uninstalling the Content Viewer

3 Steps to remove SIMS Content Viewer application and 3. Remove yourself from the SIMS Content Viewer
notifications: DL:
1. Send an email to ~Health SIMS ADMIN a. Log into OneIDM, https://oneidm.ge.com click on Manage My
[email protected] requesting removal from the Groups icon (third from left)
authorized users list. b. Click text Remove Myself from a Distribution List
2. Uninstall SIMS Content Viewer application from your c. Click the check box next to the list to be removed from, then
laptop/machine: click Remove Membership button at top
a. On the Start (Windows logo) button d. Search for one of these list names:
menu, type [Control Panel] in the search box
and select [Control Panel] from the results @HEALTH SIMS-CV-USERS-01 [email protected]
b. Select [Programs] ----> [Programs and
Features], and then select the program [SIMS] @HEALTH SIMS-CV-USERS-02 [email protected]
c. Right-click and select [Uninstall] @HEALTH SIMS-CV-USERS-03 [email protected]
d. Follow the directions on the screen
If applicable, you can also remove yourself from the
SIMS Content Viewer - User Yammer Group

Support Information

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Document History Table SIMS CV QS R17

Date Action Revision Editor

February 2018 Document origination 8 Tim McClutchy

7 May 2018 Removed revision comments as applicable to make relevant for all SIMS Content Viewer revisions. 9 Tim McClutchy

3 August 2018 Added deinstallation steps in FAQ 10 Tim McClutchy

31 August 2018 Updated installation, account request, support, FAQ 11 Tim McClutchy

11 September 2018 Account Request section moved to front 12 Tim McClutchy

16 November 2018 Update includes CV 1.8.17 features and functionality 13 Tim McClutchy

29 November 2018 Updated MyTech support process 14 Tim McClutchy

18 April 2019 Added Manager Approval information in Account Request process. SIMS link made priority installation process. 15 Tim McClutchy

25 September 2019 Updated IDM request process search selection image 16 Tim McClutchy

18 December 2019 Updated - IDM account request. Laptop swap/reimage steps. Products applicable to SIS type. Column resizing. 17 Tim McClutchy
Download issues. Deleting. Clear All in Catalog.