UEH UNIVERSITY

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BUSINESS RESEARCH METHODS

RESEARCH TITTLE: THE USE OF THE UEH SMART

LIBRARY BY UEH STUDENTS

INSTRUCTOR: PhD. DOAN THANH HAI

GROUP: 4
GROUP MEMBER’S NAME STUDENT’S ID
Tran Ngoc Tran Chau 31211023847
Hoang Quynh Huong 31211025546
Truong Nu Tai Linh 31211022499
Nguyen Thi Hong Phan 31211024015
Le Ngoc Tram 31211023847
 TABLE OF CONTENTS
INTRODUCTION......................................................................................................1
1. PROBLEM STATEMENT...............................................................................3
2. REASEARCH OBJECTIVES............................................................................3
2.1 Research subjects..........................................................................................3
2.2 Research respondents.....................................................................................4
2.3 The benefits of the study................................................................................4
3. RESEARCH LIMITATIONS...........................................................................4
4. SCOPE OF STUDY.........................................................................................4
5. RESEARCH QUESTIONS..............................................................................4
6. CONCEPTS AND RELEVANT RESEARCHES..............................................4
6.1 Concept..........................................................................................................4
6.2 Relevant researches........................................................................................6
7. RESEARCH MODEL......................................................................................9
8. RESEARCH HYPOTHESIS..........................................................................13
9. SAMPLING....................................................................................................13
10. QUESTIONARE DESIGN.........................................................................14
REFERENCES.....................................................................................................19
 INTRODUCTION
In most countries, education plays an essential role especially in developing countries.
This is one of the basic rights of every individual. Investing in education not only
enhances knowledge but also develops others' good personality. That is why libraries
become more and more popular for students, there is a place entrusted with the
acquisition, organization, preservation, storage, retrieval and dissemination of information
in whatever format it might appear (Olalokun & Salisu 1993). In the 4.0 revolution,
digital transformation is extremely important, especially in universities. However, an
accompanying consequence is that in the era of information explosion, it is not easy to
find and exploit academic sources of reliable quality. Making it impossible for the
traditional library to respond to current technological developments and the needs of
readers.To respond to the development of today’s 4.0 technology, they have evolved from
traditional libraries with paper content to smart libraries capable of providing any
scientific content in electronic content and fast form due to the development of
information and communication technologies.

With the goal of transforming libraries to serve the community, UEH University
has opportunities to be the first smart library in Vietnam. Because of the importance of
using smart libraries, UEH has applied this model for organizations and students.The
UEH University has built the UEH Smart Library to attract students with conveniences
from modern technology. In condition, there are more than 398.000 books in the field of
economics, of which 600 are from Harvard.The total capacity of the smart library in the B
and N campuses is more than 1000 seats.The UEH Smart Library connect the database
with more than 90 prestigious university publishers such as: Cambridge University,
Oxford University. The modernity of the UEH Smart library has responded to the
different needs and purposes when using the library of students. The UEH Smart library
offers conveniences such as quick document search, borrowing and returning books on
the system, resting place or creating a meeting room.The use of UEH Smart libraries has
attracted students' attention as well as being effective in their learning.

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 Therefore, our team conducts this research “The use of the UEH Smart library by
UEH students” to improve and develop UEH Smart libraries.and attract UEH students to
use UEH Smart library more.

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 1. PROBLEM STATEMENT

In the process of development and integration, in general, the library's mission

functions have not changed. In the context of limited resources, the people who work as
the Smart Librarian of University has built and deployed a “Smart Library”.

Accordingly, UEH Smart Library always accompanies learning activities, teaching

and scientific research by investors in many collections of digital learning resources to
ensure that teachers and learners access this resource anytime, anywhere in the most
efficient way. As of June 2020, academic resources at UEH has nearly 335,000 digital
documents; in there 270,400 e-book titles and 11,000 e-journal titles are copyrighted by
UEH that has been purchasing access to 08 databases provided by EBSCO and 01
Elsevier's database is ScienceDirect, 84,000 full-text documents and bibliographic records
are contained in 133 databases selected by the Library from open educational resources,
and over 15,000 full-text articles in endogenous databases ( UEH Repository) includes:
theses, dissertations, research works and publications at home and abroad of the UEH
community.

UEH Smart Library is being built step by step on big data, applying artificial
intelligence to analyze data, capture information needs and document orientation for
users. To do this, it is required that the organization and management of collections must
strictly comply with international professional standards on classification, cataloging,
connection and sharing of data. Along with the digital transformation strategy in the
management activities of the University, the UEH Library is no longer a place to store
documents for teachers and learners to borrow textbooks or read books, newspapers, and
magazines. UEH Smart Institute is the beginning of "Smart Hub" - a space to inspire
creativity and share knowledge of the UEH community.

Because of the necessity and importance of the smart library, our team chose the
research title: “The use of the UEH Smart Library by UEH students”.

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 2. REASEARCH OBJECTIVES
2.1 Research subjects
Our research subjects are the use of UEH Smart library by UEH students and
factors affect the use of UEH library by UEH students : Smart Technologies, Smart
Services as well as the problems faced by the students in the use of the UEH smart
library.

2.2 Research respondents: Respondents are UEH students.

2.3 The benefits of the study
The group conducts research with the aim of benefiting UEH students and value
for UEH's sustainable development as proposing some solutions to promote UEH students
to use UEH Smart Library, optimize smart service and smart experience, thereby creating
better conditions for UEH's online training, increase the chance for UEH to become the
first university in Southeast Asia to complete digital transformation of the library sector.

3. RESEARCH LIMITATIONS

The group’s research has some limitations : the number of respondents in the
survey is not large enough. In addition, the research is limited by the the team's subjective
point of view.

4. SCOPE OF STUDY

Space: The research took place in the B and N campus of UEH University.

Time: The survey started from 11/2022 to 12/2022.

5. RESEARCH QUESTIONS

5.1. What do UEH students use UEH Smart Library for?

5.2. How often do UEH students use UEH Smart Library?

5.3. Do students feel satisfied when using UEH Smart Library?

5.4. What suggestions do students improve the use of the UEH Smart library?

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6. CONCEPTS AND RELEVANT RESEARCHES
6.1 Concept
a) Smart library

The term “smart library” was coined by Aittola et al. (2003) (Zimmerman and Chang,
2018). According to Cao et al. (2018). In lucid language, a smart library is a library
with a purpose to provide better and advanced services to the users. The working
definition of a smart library is the library, which renders its special services making
use of electronic and communication technology.

Zimmerman and Chang (2018) share their view about a smart library in the
following way: The smart library is the integration of books and related data, as well as
digital and space resources, based on the realization of comprehensive informationization
of the library. Use of a large data intelligent analysis platform, the library management
and services are intelligent and personalized, and the reader needs are oriented to improve
their experience. Achieve this; the construction of a smart library requires the realization
of true full data exchange and the availability of a full-scale data-sharing center.

b) Smart technology

Advanced technology (smart technology) is the foundation and premise of the smart
library and can include wearable technology, mobile internet, intelligent processing
technology, cloud computing, and virtual and ubiquitous technology. The core of the
current development of smart library technology is data mining, AI andthe IoT (Gaohui
Cao et al., 2018)
Data mining has long been discussed within library studies. Libraries have used data
mining to assist management decisions (Cullen, 2005). Cox and Jantti (2012), at the
University of Wollongong library, have joined library data to university demographic and
academic performance data to show a strong correlation between library use and higher
student grades. Some researchers (Chen and Chen, 2007; Kovacevic et al.,2010;Tsai and
Chen, 2008) have proposed using library data mining to provide recommender services
for library materials. Data mining methods can produce individualized services for users –

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for example, by pushing information to them –and they can assist with decision-making
(Renaud et al., 2016). Furthermore, they can make links between different books (e.g.
between books on cookery and books on health), thereby creating a rich and
individualized resource for users (Renaud et al.,2016).
c) Smart services
Use oriented services and smart technological services like Selective
Dissemination of Information (SDI), the virtual reading room, providing information via
mobile devices, cloud computing services and IoT-like interactive technologies, the
applicability of artificial intelligence and various such innovative technologies (Summer
et al., 2019).

6.2 Relevant researches

Research title Author Variables in Findings

( year) study

1. How to make 1. Gaohui Cao - Technology Traditional libraries can

the library smart? 2. Mengli Liang - Service transform to smart libraries by
The 3. Xuguang Li - User - strategic design and
conceptualization oriented implementation of advanced
of the smart Year: technologies, such as cloud
library 18/01/2018 computing, data mining and
artificial intelligence, but they
also need to consider service
building, user cultivation and
librarian training

 2. A strategy of Duyi He -Intelligent Constructing a smart library

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smart library security should insist on doing well in
construction in Year: 1/2020 -Smart these aspects, database
the future services construction, intelligent devices
-Intelligent uti-lizing, management and
devices interface system development

3. Use of library 1.Muhammad -Students’ 1. Fifty two percent of the

by the student of Tayyab Alam opinion about students said that the library of
foundation Bukhari library the
university 2.Muhammad services FUCLAS has not displayed any
college of liberal Maqsood Alam - Distribution rules in it.
art, sciences, Bukhari  of 2. Ninety two percent of the
Rawalpindi 3. Najma respondents students indicated that the library
Ranjha  has not any catalog for the help
4. Khurshid of the students.
Ahmad  3. Thirty six percent of the
5. Fouzia Naz students complained that the
books and other library materials
Year: 12/2010 were not subject wise arranged.
4. Seventy six percent of the
students were of the opinion that
the library does not have the
latest and relevant books.
5. Seventy two percent of the
students indicated that the library
is not comprised of books and
other material according to the
age, ability and interests of the
students.
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 6. Fifty three percent of the
students complained that the
library has not sufficient space
according to the need of the
students.
7. Forty four percent students
were worried that they have to
face
problems in issuing books.
8. Fifty four percent students
indicated that the librarians do
not
help the students in searching
relevant books.
9. Eighty one percent of the
students indicated that the library
has the facility of computer/
internet but only for the
librarians instead of them.
10. Fifty seven of the students
revealed that the environment of
the library is not supportive and
conducive for effective learning.

4. How students 1. Irene - Student Across all four libraries, the

use their Opatovska demographics study identified that students
libraries: A case 2. Mariana - Academic were actively engaged in
study of four Regalado requirements academic pursuits utilizing
academic - Work habits multiple library resources while
libraries  working with print and digital
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 Year: 10/ 2016 - Disciplinary tools. Students were also
affiliations observed resting, eating and
engaging in other non-academic
activities.
5. The Impact of 1. Omar Almola -Technical All  the responses agreed at high 
Smart Libraries 2. Mohammed factor level on  the role  of smart
in Enhancing the A. Mohammed -Educational libraries  in enhancing  the
Sustainable 3. Thabit H. factor sustainable development
Development Thabit  -Political practices.
Practices factor
Year : 3/2021 -Economic
factor

6. Smart 1. Shohar Bano -Smart The study confirms that smart

libraries: an 2. Sumeer Gul technologies libraries are becoming smarter
emerging and - Smart users  with the emerging smart
innovative Year: 6/2019 - Smart technologies, which enhances
technological services. their working capabilities and
habitat of 21st satisfies the users associated with
century them. Implementing the smart
technologies in the libraries has
bridged the gap between the
services offered by the libraries
and the rapidly changing and
competing needs of the humans.

7. RESEARCH MODEL

Paper 1: How to make the library smart? The conceptualization of the smart library

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 Paper 2: A strategy of smart library construction in the future

Paper 3: Use of library by the student of foundation university college of liberal art,
sciences, Rawalpindi

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Paper 4: How students use their libraries: A case study of four academic libraries

Paper 5: The Impact of Smart Libraries in Enhancing the Sustainable Development

Practices 

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 Paper 6: Smart libraries: an emerging and innovative technological habitat of 21st
century

Based on the model of the relevance studies, the group has proposed a research model of
the group:

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 8. RESEARCH HYPOTHESIS
H1: Smart technology has a significant impact on using the UEH smart library for UEH's
students.
H2: Smart service has a significant impact on using the UEH smart library for UEH's
students.. 
H3: Problems in using the UEH smart library has a significant impact on the intention of
using this library.
9. SAMPLING
Sampling method: Select samples by convenience sampling in non- probability
sampling method to save cost and time.
Sample size
According to Comrey & Lee (1992): n = 50 is very bad; n = 100 is bad; n = 200 is okay;
n = 300 is good, n = 500 is very good, n = 1000 or more  is excellent.
According to Tabachnick & Fidell (2007): n = 300 is appropriate.
According to Roscoe (1974): The appropriate sample size is from 30 to 500.
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Therefore, the study will use a sample size of 300 because it is consistent with the
recommendations of Roscoe (1974), Comrey & Lee (1992) and Tabachnick & Fidell
(2007).
Number of groups: The group is divided into two groups: male and female UEH
students like using UEH Smart library.

10. QUESTIONARE DESIGN

THE SURVEY OF “THE USE OF THE SMART LIBRARY BY UEH STUDENTS”

Dear all. We are students of UEH University, we are conducting a research called The
Survey Of “The Use Of The Smart Library By UEH Students”.

We hope you will take a moment to help us in answering this survey. This survey is for
scientific research purposes only, and all information is kept confidential.

Thank you for your cooperation.

1 Which grade are you in? GR

□ K45 1
□ K46 2
□ K47 3
□ K48 4

2 What is your gender? GD

□ Male 1
□ Female 2
□ Others 3

3 Have you ever used UEH Smart Library? EU

□ Yes 1
□ No 0
If the answer is yes, continue the interview, if not, please stop the interview.
Thank you for taking the time to participate in the interview.
4 Why are you interested in smart libraries more than traditional TL
libraries?
□ More academic materials 1
□ Smart technologies 2

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 □ Good services 3
□ Having a meeting room 4
□ Modern space 5
□ Easily to find and update new information from “Big Data” 6
□ Smart people who have technical skills 7
□ Big Data tools which collect data and actions from users 8
□ A place that minimizes the space for bookshelves and users who 9
come to the library with personal digital devices

5 Do you know how to use the UEH smart library application? APP
□ No knowledge 1
□ Minimal knowledge 2
□ Basic knowledge 3
□ Adequate knowledge 4
□ Superior knowledge 5

6 Is the UEH Smart Library application useful? AU

□ Very unuseful 1
□ Unuseful 2
□ Normal 3
□ Usefull 4
□ Very useful 5

7 Does it easier to borrow books by using an application than the BW

tradition way?
□ Very difficult 1
□ Difficult 2
□ Normal 3
□ Easy 4
□ Very easy 5

8 Do you know how to use all of the facilities in the UEH smart FK
library?
□ No knowledge 1
□ Minimal knowledge 2
□ Basic knowledge 3
□ Adequate knowledge 4
□ Superior knowledge 5

9 Your good feeling about the staff of the UEH Smart Library: GF
□ Friendly service attitude 1
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 □ Good communication skills 2
□ Giving you helpful information 3
□ Satisfy student needs to the fullest extent 4
□ Helping you to check-in the Meeting Room quickly 5

10 Which of the following services would you like the library to have? LH
□ Document digitization service 1
□ On-demand information service 2
□ Information consulting service 3
□ Book return deadlines extension service 4
□ Online web document relevant to the student’s study program 5
recommendation service

11 Do you think the time the meeting room is open to serve students is MRT
appropriate?
□ Totally inappropriate 1
□ Inappropriate 2
□ Normal 3
□ Appropriate 4
□ Totally appropriate 5

12 What is your purpose of using the UEH smart Library? PP

□ Borrowing books 1
□ Finding reputable references 2
□ Booking a meeting room 3
□ Self - learning 4
□ Relaxing 5
□ Reading 6
□ Discussion Group 7

13 How often do you use the “Conversation Sofa” in UEH Smart CS

Library?
□ 1-2 times/ week 1
□ 3-5 times/ week 2
□ Everyday  3
□ Rarely (≤ once a week)  4

14 How often do you use the “Quiet Study” in UEH Smart Library? QT
□ 1-2 times/ week 1
□ 3-5 times/ week 2
□ Everyday  3
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 □ Rarely (≤ once a week)  4

15 How often do you use the “Meeting Room” in UEH Smart MR

Library?
□ 1-2 times/ week 1
□ 3-5 times/ week 2
□ Everyday  3
□ Rarely (≤ once a week)  4

16 How often do you use the “Mini Auditorium & Reading Area” in MAR
UEH Smart Library? A
□ 1-2 times/ week 1
□ 3-5 times/ week 2
□ Everyday  3
□ Rarely (≤ once a week)  4

17 How often do you access the UEH Smart Library Website? WEB
(https://smartlib.ueh.edu.vn/)
□ 1-2 times/ week 1
□ 3-5 times/ week 2
□ Everyday  3
□ Rarely (≤ once a week)  4

18 How satisfied are you using the UEH smart library? SA

□ Highly satisfied  1
□ Satisfied 2
□ Normal 3
□ Unsatisfied 4
□ Highly unsatisfied 5

19 What are you satisfied with using UEH smart library? WS

□ Good service quality (with dedicated guidance from librarians)   1
□ Smart technology (software to borrow digital documents, smart 2
devices, library management software)  
□ Quiet place to study   3
□ Reasonable library layout      4
□ You can do everything like checking in, finding books, 5
borrowing books, booking meeting rooms,... with only 1
smartphone
□ There are a variety of spaces which are suitable for each 6

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 learning purpose

20 Why are you not satisfied when using UEH smart library? NS
□ Librarians are not enthusiastic to guide 1
□ Limitations on the use of meeting rooms 2
□ Small space (the lack of seating for students) 3
□ The UEH Smart Library app is slow sometimes 4
□ The lack of consciousness of some students (like making noise, 5
stealing,...)

21 What difficulties have you encountered while using the library? DE

□ The library is too far 1
□ Little place to rest 2
□ Library’s wifi is too slow 3
□ Limited time to use the meeting room 4
□ The library is too small (not enough available space) 5
□ The lack of electrical outlets 6
□ The documents are not variety 7

22 What do you want UEH Smart Library to improve in the future? IM

□ Provide rest area for students 1
□ Change the conditions on the number of students registered for a 2
meeting room
□ Expand the UEH smart library space: 2 floors 3
□ Update academic materials 4
□ Open 24/7 5
□ Having more electrical outlets 6
□ Drinks can be brought into the library 7

Once again, we would like to thank you for taking the time to help us complete this
survey. Wishing you good health and much joy in life.

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 REFERENCES
Duyi, H. (2020, January). A Strategy of Smart Library Construction in the Future.
Retrieved from ResearchGate: https://bit.ly/3USAnR8

Gaohui, C., Mengli, L., & Xuguang, L. (2018, September). How to make the library
smart? The conceptualization of the smart library. Retrieved from ResearchGate:
https://bit.ly/3HrM8uU

Irene, L., & Mariana, R. (2016, October). How students use their libraries: A case study
of four academic libraries. Retrieved from ResearchGate: https://bit.ly/3VPv5Qr

M, B. T., Muhammad, B. M., Najma, R., Khurshid, A., & Fouzia, N. (2010, December
2010). Use of library by the student of foundation university college of liberal art,
sciences, Rawalpindi. Retrieved from ResearchGate: https://bit.ly/3FmvyK6

Omar, A. (2021, March). The Impact of Smart Libraries in Enhancing the Sustainable
Development Practices. Retrieved from ResearchGate: https://bit.ly/3heza90

Sumeer, G., & Shohar, B. (2019, October). Smart libraries: an emerging and innovative
technological habitat of 21st century. Retrieved from ResearchGate:
https://bit.ly/3uYY67X

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