2023 SHRM SHRM-CP®

SHRM-SCP®
CERTIFICATION
HANDBOOK
Revised: January 2023
shrm.org/certification
QUICK REFERENCE GUIDE
SHRM
1800 Duke Street, Alexandria, VA 22314 USA
800.283.7476, option 3 (U.S. only) or +1.703.548.3440, option 3 (International)
» Website: shrm.org/certification
» General Questions/Information: [email protected]

Prometric
To schedule, reschedule, or cancel an exam appointment, visit
prometric.com/shrm or call 888.736.0134.
International candidates may schedule, reschedule, or cancel an
appointment at prometric.com/shrm or by calling the appropriate number
listed in Appendix B: Regional Testing Contact Centers.
If scheduling or rescheduling an appointment with testing accommodations,
call 800.967.1139.
For test site emergency closure information, visit prometric.com/sitestatus.
CONTENTS
INTRODUCTION PREPARE FOR THE EXAM
2 The Journey Begins 17 Exam Composition
2 How to Use This Handbook 17 Sample Questions
2 Nondiscrimination Statement 17 Exam Administration
3 About SHRM Certification 18 Test Administration Platform
4 The SHRM Certification Process 18 Preparation Resources

DECIDE TO CERTIFY TESTING

5 SHRM Certification Eligibility Criteria 19 Testing Identification Requirements and Rules
6 Selecting the Right Credential 20 Testing Irregularities
6 2023 Testing Schedule 20 Inclement Weather and Local or National
7 Exam Fees Emergencies
7 Payment Methods 21 Test Results
21 Score Information
APPLY FOR AND SCHEDULE THE EXAM 21 Data Confidentiality
8 Application Process 21 Score Validity and the Right to Cancel Scores
8 Policies and Agreements 21 Request for a Results Review
9 SHRM Certification Candidate Agreement 22 Exam Item Challenge
11 Reasonable Accommodations for Testing 22 Exam Appeals
11 Incomplete Applications 22 Retaking the Test
11 Eligibility Verification 22 Violations and Investigations
12 Application Denials 23 Appeals for Investigation Disputes
12 Application Appeals
ACHIEVE CERTIFICATION
12 Scheduling Exam Appointments
13 Name Change and Profile Updates 24 Earning the Credential
13 Exam Level Changes 24 Online Certified Directory
14 Rescheduling Exam Appointments 24 Digital Badge
15 Exam Transfers
RECERTIFY
15 Exam Appointment Cancellations
15 Medical or Personal Emergencies 25 Maintaining Your Credential
16 Refund Policy
16 No-Shows
APPENDICES
26 Appendix A: Sample Candidate Score and
Feedback Report
28 Appendix B: Regional Testing Contact Centers
29 Appendix C: Legal Restrictions and Processes
for OFAC Sanction Countries
THE JOURNEY BEGINS
Congratulations on your decision to pursue SHRM certification, which includes the SHRM Certified
Professional (SHRM-CP®) and SHRM Senior Certified Professional (SHRM-SCP®) credentials.
Developed by the Society for Human Resource Management (SHRM), these credentials provide
HR professionals the opportunity to demonstrate their mastery of the core competencies needed
to ensure success in today’s demanding business environment.
By deciding to pursue SHRM certification, you join a growing number of professionals seeking to meet and exceed the
higher expectations of HR in today’s complex global economy. SHRM certification is designed to help HR professionals
assume more-strategic leadership positions and perform more effectively when they earn a credential recognized
worldwide for its focus on behavioral competencies and technical HR knowledge.

We look forward to supporting you on your journey toward professional excellence through SHRM certification.

HOW TO USE THIS HANDBOOK

The SHRM Certification Handbook is the primary SHRM reserves the right, at its discretion, to change
source of information for SHRM certification and the standards, policies, procedures, application, and/
provides individuals with everything they need to or requirements for the SHRM certification process at
know, understand, complete, and participate in the any time. Changes will be posted on the SHRM website
SHRM certification process. The handbook is required at shrm.org/certification and/or will be communicated
reading for those who apply for, test for, and hold directly to participants via e-mail consistent with
SHRM certification credentials. All individuals who go the SHRM Privacy Policy that participants agree to.
through this process must comply with the policies, Candidates and credential-holders will receive these
procedures, and deadlines in this handbook and must and other important certification-related informational
attest to this fact by signing the SHRM Certification notices by e-mail even if they have opted out of
Candidate Agreement when applying. The policies and receiving other messages from SHRM. Participants of
procedures in this handbook help protect exam content, the SHRM certification process are strongly advised
maintain process integrity, and ensure test fairness and to check the website often and be attentive to e-mails
validity for all candidates and credential-holders. The sent by the SHRM Certification team.
SHRM certification process and certification exams are
made available to candidates and credential-holders The SHRM Certification Handbook is the property of
exclusively under the terms set forth in this Handbook, SHRM. Permission to reproduce its contents must be
which constitutes a legally binding agreement between granted in writing by SHRM.
SHRM and all candidates and credential-holders.

NONDISCRIMINATION STATEMENT
SHRM does not discriminate against any person in its provision of certification services on
the basis of sex, race, color, religion, national origin, age, sexual orientation, disability, or any
other protected characteristic under applicable law.

2023 SHRM CERTIFICATION HANDBOOK | INTRODUCTION |2

ABOUT SHRM CERTIFICATION
For over 75 years, SHRM has served the human resource profession and strived to advance
the practice of human resource management. HR professionals worldwide look to SHRM for
comprehensive resources to help them contribute more effectively in the workplace, accelerate
their careers, and develop strategic perspectives on human resource management.

In continued support of this effort, SHRM developed two certifications provide credential-holders with a means for
behavioral competency-based certifications: the SHRM achieving vital personal outcomes leading to successes
Certified Professional (SHRM-CP) for early- to mid-career such as leadership opportunities and career growth,
professionals and the SHRM Senior Certified Professional as well as organizational successes that could include
(SHRM-SCP) for senior-level practitioners. SHRM regards increased staff engagement, improvement of overall
the SHRM-CP and SHRM-SCP as the global standard in effectiveness, and operational efficiency.
certification for the HR profession.
Individuals who earn a SHRM-CP or SHRM-SCP
The SHRM-CP and SHRM-SCP are the first-ever credential join the fastest-growing community of HR
behavioral competency-based certifications for HR professionals around the world. SHRM certifications
practitioners, based upon a core set of competency and are recognized by employers across the globe in all
knowledge outlined in the SHRM Body of Applied Skills industries. Overwhelmingly, we’ve heard from HR
and Knowledge™ (SHRM BASK™). The SHRM BASK—a leaders that they view their SHRM-certified employees
product of rigorous research involving thousands as better prospects for leadership opportunities and
of HR professionals—identifies nine key behavioral as individuals who are invested in the success of
competencies and 14 HR functional areas that are critical their organizations. In 2016, SHRM certification was
to the success of any HR practitioner. Holding a awarded accreditation by the Buros Center for Testing,
SHRM-CP or SHRM-SCP credential represents more an independent nonprofit organization within the
than just the ability to pass a test. At their core, the University of Nebraska-Lincoln. This distinction serves
as yet another testament to the merits of
SHRM certification by assuring that best
practices in testing and credentialing
SHRM Body of Applied Skills and Knowledge™ are being followed in the development
and administration of the SHRM-CP and
SHRM-SCP exams.

To download a copy of
the SHRM BASK, visit
shrm.org/certification/
SHRMBASK.

2023 SHRM CERTIFICATION HANDBOOK | INTRODUCTION |3

THE SHRM CERTIFICATION PROCESS
SHRM offers SHRM-CP and SHRM-SCP testing twice a year. The first testing window takes
place May through July and the second testing window takes place December through
February of the next year.

The exams are computer-based and are delivered at authorized testing centers or through a remote proctoring
process administered by Prometric, SHRM’s test delivery vendor.

Upon completion of the exam, results are provided to candidates, followed by an official Candidate Score and
Feedback Report uploaded to the individual's SHRM certification portal account several weeks later. Those
who pass the exam are awarded the designated credential and permitted to display the corresponding
registered trademark credential letters (SHRM-CP or SHRM-SCP) after their name in accordance with the
protocols outlined in this handbook. New SHRM credential-holders also receive a digital certificate as further
recognition of their accomplishment.

Attaining the SHRM-CP or SHRM-SCP credential is the first step; maintaining it is the next. SHRM credential-holders
are required to recertify every three years by either earning 60 professional development credits or retesting.

Apply & Achieve

Decide Prepare Test Recertify
Schedule Certification

2023 SHRM CERTIFICATION HANDBOOK | INTRODUCTION |4

SHRM CERTIFICATION ELIGIBILITY CRITERIA
Individuals who perform HR duties and wish to verify, validate, enhance and/or expand
their HR capabilities are likely candidates for SHRM-CP or SHRM-SCP certification. SHRM
membership is not required for eligibility, and individuals need not be employed at the time
they apply. Specific criteria for each credentialing level are as follows.

SHRM Certified Professional (SHRM-CP)

» The SHRM-CP certification is for individuals who » Candidates for the SHRM-CP certification are not
perform general HR/HR-related duties or for those required to hold an HR title and do not need a
pursuing a career in human resource management. degree or previous HR experience to apply;
however, a basic working knowledge of HR
» The SHRM-CP exam is designed to assess the practices and principles is recommended.
competency level of those who engage in HR work
at the operational level. Work at this level includes » Refer to the SHRM BASK for detailed information
duties such as implementing HR policies, on proficiency standards for this credential (i.e.,
supporting day-to-day HR functions, or serving as an Proficiency Indicators for All HR Professionals).
HR point of contact for staff and stakeholders.

SHRM Senior Certified Professional (SHRM-SCP)

» The SHRM-SCP certification is for individuals » Applicants must be able to demonstrate that they
who have a work history of at least three years devoted at least 1,000 hours per calendar
performing strategic-level HR/HR-related duties; year (January through December) to strategic-level
or for SHRM-CP credential-holders who have held HR/HR-related work. More than 1,000 hours in a
the credential for at least three years and are calendar year does not equate to more than one
working in, or are in the process of transitioning to, year of experience.
a strategic-level role.
» Part-time work qualifies as long as the 1,000-hour-
» Candidates for the SHRM-SCP certification are not per-calendar-year standard is met.
required to hold an HR title and do not need a
degree to apply. » Experience may be either salaried or hourly.

» The SHRM-SCP exam is designed to assess the » Individuals who are HR consultants may
competency level of those who engage in HR work demonstrate qualifying experience through the
at the strategic level. Work at this level includes HR/HR-related duties they perform for their clients.
duties such as developing HR policies and/or Contracted hours must meet the 1,000-hour
procedures, overseeing the execution of integrated standard.
HR operations, directing an entire HR enterprise,
» Refer to the SHRM BASK for detailed information
or leading the alignment of HR strategies to
on proficiency standards for this credential (i.e.,
organizational goals.
Proficiency Indicators for All HR Professionals and
for Advanced HR Professionals).

2023 SHRM CERTIFICATION HANDBOOK | DECIDE TO CERTIFY |5

SELECTING THE RIGHT CREDENTIAL
Applicants should consider the following when deciding which credential
(SHRM-CP or SHRM-SCP) to select:

» 1. Actual HR/HR-related work performed.

Selecting the right credential is based primarily on the type of work the individuals do in their current role and as
defined in the eligibility statements above. If applicants' current or most recent work has been operational in nature
and involves activities such as implementing policies, serving as an HR point person in their organization or
with organizations they support, and/or performing day-to-day HR functions, then they are eligible to apply for the
SHRM-CP exam.

If applicants' current or most recent work has been strategic in nature and involves activities such as developing
policies and strategies, overseeing the execution of the entire integrated HR operation, analyzing performance
metrics, and/or overseeing the alignment of HR strategies with organizational goals, then they are eligible to
apply for the SHRM-SCP exam.

» 2. The breadth and depth of their HR knowledge and experience.

There are nine key behavioral competencies and 14 HR functional areas that are critical to the success of any HR
professional. Content for all areas is covered on the exams. To get an idea of the things that an HR professional
needs to know and do for both credential levels, applicants should review the SHRM BASK.

For additional assistance in determining which exam level is right for you, please
refer to the eligibility assessment tool “Which credential is right for you?” at shrm.org/
certification.

2023 Testing Schedule

Testing for SHRM certification is offered twice a year, in testing window 1 and testing window 2 as described below.
Applications are accepted during the early-bird application period by paying the early-bird rate and fees.

Those who apply in the standard application period after the early-bird application period ends incur an additional
US$75.00 nonrefundable fee.

EXAM WINDOWS EARLY BIRD STANDARD TESTING

First Test Window Jan. 4 - March 18 March 19 - April 8 May 1 - July 15

Second Test Window June 1 - Sept. 11 Sept. 12 - Nov. 9 Dec. 1, 2023 - Feb. 15, 2024

Please note: The exam application deadlines close on March 18, April 8, Sept. 11 and Nov. 9 at 11:59 p.m. ET.

2023 SHRM CERTIFICATION HANDBOOK | DECIDE TO CERTIFY |6

Exam Fees
TYPE MEMBER* NONMEMBER DETAILS

Early-Bird Rate US$335.00 US$435.00 » Nontransferable.

» All rates include a US$50 processing fee that defrays expenses associated
with reserving a test seat during the testing window linked to an
Standard Rate US$410.00 US$510.00 application, exam score report, and digital certificate after the credential is
earned. This processing fee is nonrefundable and cannot be applied to the
purchase of other SHRM products.
Student Rate US$149.00 US$209.00 » Standard rate includes an additional US$75 upcharge that is nonrefundable
and cannot be applied to the purchase of other SHRM products.
Military Rate US$270.00
» Fees do not include study materials, study group support or preparatory
classes, traveling expenses to and from testing center, retest, transfer, or
cancellation fees.
» All fees for individual applicants are due at the time of application, except
individuals with special circumstances identified by SHRM whose payment
Volume Pricing US$270.00 terms will be communicated on a case-by-case basis to the individual.
» For information on volume pricing, payment terms and deadlines for
corporate groups, e-mail [email protected].

ADDITIONAL FEES

» Nonrefundable/Nontransferable.
» One-time only transfer per exam application.
Transfer Fee US$100.00
» Request accepted for next testing window only.
» Exam appointment must first be canceled with Prometric. Prometric will apply an additional
US$53 cancellation fee payable directly to Prometric.
» See Exam Transfer section for details.

Appointment
US$53.00
» Payable directly to Prometric.
Cancellation Fee » See Appointment Cancellation section for details.

» Payable directly to Prometric.

Reschedule Fee
US$35.00 OR » Rescheduling fees vary. If the request is made more than 30 days in advance, the fee is $35.00
US$53.00 USD. However, If the request is submitted between 29 and 5 days in advance, the fee is
US$53.00. Appointments cannot be rescheduled less than 5 days before an appointment.

Test-Results Review
» Fee applies to requests for a test-results review made by examinees who do not achieve a
US$50.00 passing score on the exam. Candidates will then receive a US$50 coupon off the exam rate
Fee
for an application to retake the exam during the next testing window only.

Test
Accommodation No Fee
» No fee provided the ADA requirements outlined in the SHRM Certification Handbook are
followed.
Fee

*To receive member pricing, a candidate must be a SHRM member at the time the candidate submits an application.

Payment Methods ACH/Wire Instructions for Organizations and Large Groups

Please contact [email protected], 800.283.7476,
SHRM accepts Visa, Mastercard and American Express for option 3 (U.S. only) or +1.703.535.6360 (International)
individual exam payments. Organizations or large groups that Note: ACHs and wire transfer transactions are subject to
wish to purchase multiple exams have the additional option associated fees.
of paying by check, money order, ACH, or wire transfer.
Check/Money Order Instructions for Organizations and
Checks, money orders, ACHs, and wire transfers must be Large Groups Please send to:
in U.S. currency, made payable to the Society for Human SHRM Certification
Resource Management (SHRM), be accompanied by proper PO Box 79178
documentation, and be sent to the specific bank account Baltimore, MD 21279-0178
designated by SHRM.
Note: Checks and money orders take up to three weeks to process.

2023 SHRM CERTIFICATION HANDBOOK | DECIDE TO CERTIFY |7

APPLICATION PROCESS
To apply for the exam, please follow the steps below.

1 Go to shrm.org/certification and select the APPLY button.

2 Create a user account. Enter your name as it appears on your unexpired, original government-issued photo ID.

3 If you are a SHRM member, use the same single sign-on (SSO) e-mail address you use with your SHRM membership.

4 During an open registration window, select the SHRM-CP or SHRM-SCP certification exam.

5 Complete the application form with your eligibility, job, and demographic information.

6 Complete and submit paperwork for testing accommodations if applicable.

Sign the affirmation statement agreeing to abide by the following:

7
» SHRM Certification Candidate Agreement
» SHRM Bylaws & Code of Ethics
» SHRM Privacy Policy
Submit payment. Please note: Individuals must pay by credit card. Organizations or large groups paying for multiple exams should
8 contact [email protected] for additional payment options. After payment is submitted and processed, you will receive an
Authorization to Test (ATT) letter via e-mail within 10 business days.*

After receiving your ATT letter, schedule your exam with SHRM’s test delivery vendor at prometric.com/shrm or
9
call 888.736.0134.

*Note: You may experience a delay in receiving your ATT letter if your application is selected for eligibility verification review.
See the Eligibility Verification section for more information.

The following conduct is strictly prohibited in relation to applying for and/or scheduling the exam:

» Providing false or misleading information about your identity or that of any other person.
» Applying for or scheduling the exam with another individual’s SHRM login information.
» Applying to retest in the same window after taking and not passing the exam.
» Allowing someone else to apply and/or register under your SHRM login information.
» Allowing someone else to use your SHRM login information to take the exam.
» Obtaining more than one SHRM login.
» Holding multiple reservations at the same time under different SHRM logins.
» Taking the exam or earning your SHRM certification after requesting and receiving a refund.
» Canceling your payment after you take and either pass or do not pass a SHRM certification exam.
Engaging in any of the prohibited conduct described above constitutes a serious violation of SHRM policies and may
result in SHRM denying or canceling your application, prohibiting you from testing, invalidating your exam score, or
suspending or revoking your certification (if you have become a credential-holder), and may further subject you to
sanctions under the SHRM discipline procedures set forth in the SHRM Bylaws & Code of Ethics.

Policies and Agreements Certification Candidate Agreement, the SHRM Bylaws &
As part of the application process, applicants are required Code of Ethics, and the SHRM Privacy Policy Applicants
to review and acknowledge their acceptance of various are encouraged to familiarize themselves with this
important policies and agreements, such as the SHRM information prior to applying.

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM |8
SHRM Certification Candidate Agreement
The SHRM Certification Candidate Agreement (“Candidate Agreement”) is a critical component of the SHRM Certification
Handbook and a legally binding contract between you and SHRM that sets forth the terms and conditions under which
SHRM will permit you to apply for SHRM certification and register for and take the SHRM certification examinations. You
must acknowledge and accept all terms of the Candidate Agreement.

Below is the full text of the Candidate Agreement: that I am the person whose name appears on the
The SHRM Certification Candidate Agreement (“Candidate identification I presented to the proctor to begin the
Agreement”) is a legally binding contract between you examination process. I confirm that all information that
and SHRM that sets forth the terms and conditions under I provided to SHRM at the time of my application for
which SHRM will permit you to apply for SHRM certification certification and registration for the SHRM certification
and schedule an appointment for and take a SHRM exam and at any time thereafter was complete, accurate,
certification examination. You must read, acknowledge and true in every respect and that if any of the information
and accept the terms of this Candidate Agreement in I previously provided to SHRM has changed since the
each of the following instances: (1) at the time you apply time I provided it, I have submitted updated information
for SHRM certification, (2) each time you schedule an that is complete, accurate, and true and reflects all such
appointment for a SHRM certification examination, and changes. I understand that providing false, misleading, or
(3) before you can start taking a SHRM certification exam incomplete information to SHRM shall be considered an
on the day of your scheduled examination. Adherence intentional and willful breach of the Candidate Agreement
to the Candidate Agreement is necessary to enable and will subject me to one or more of the consequences
SHRM to maintain a fair and secure testing process provided herein for violations of the Candidate Agreement.
and to ensure the integrity of the SHRM certification
process. Each of the below statements included in this I am taking the SHRM certification examination solely for
Candidate Agreement reflects a requirement, rule, or the purpose of attaining a SHRM certification for myself
policy that has previously been communicated to you and for no other purpose. I have read and will comply
in the SHRM Certification Handbook, which sets forth with all policies and procedures set forth in the SHRM
SHRM registration, certification, and testing policies and Certification Handbook, the terms of which are expressly
procedures and establishes the standards of conduct incorporated herein, including but not limited to the rules
required of candidates and credential-holders. The about testing procedures; the ban on bringing prohibited
complete contents of the SHRM Certification Handbook information and items into the testing room; and other
are expressly incorporated into and made part of the prohibited conduct before, during, and following the exam
terms of the Candidate Agreement. administration. I have read, understand, and agree to the
limited remedies available to candidates in the event of
Each time you register for and take a SHRM certification any errors in test delivery or administration, investigations,
examination, you must reaffirm your agreement to these scoring, or score reporting.
terms. If you do not do so, you will not be permitted to
register for or take a SHRM certification examination. If I have been informed and understand that the following
you fail to accept these terms on the day of your SHRM items and conduct are strictly prohibited during SHRM
examination, you will not receive a refund. certification exams, at any time after check-in and prior
to completing the exam, including during breaks:
By selecting “I Agree” at the end of the Candidate
Agreement, you are acknowledging that you have read
» Access to or use of a cellular phone or any device
that connects to a cellular network or the Internet.
and understand these requirements, rules, and policies,
as well as the terms and conditions contained in the » Access to or use of any electronic device, camera,
SHRM Certification Handbook, and that you agree to recording device, or photographic equipment of
abide by all of them. any kind.
» Access to or use of any books, notes, papers, note-
I confirm that I am the person whose name and address taking materials, study materials, or test-taking aids
appear on my SHRM exam registration. I further confirm of any kind.

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM |9
 » Copying, capturing, recording, collecting, the test; and soliciting or discussing exam questions,
reconstructing, memorizing, discussing, transmitting, answer choices, passages, images, graphics, or
or distributing exam content. topics in person, through telephonic or electronic
» Looking at the content of another candidate’s monitor. communication, or in Internet ”chat” rooms, on social
media, in private or public groups, on message boards,
» Engaging in disruptive or abusive behavior.
in forums, or through any other means.
» Talking or communicating with anyone other than a test
center administrator or proctor, or an approved test I understand and agree that I also am not permitted
reader if my request for a test reader accommodation to possess, solicit, read, study from, or otherwise use
has been approved in writing in advance. confidential information about SHRM certification
» Violating test center rules. examinations during my own exam preparation. I certify
» Any prohibited conduct set forth in the SHRM that I have not engaged in such conduct prior to taking the
Certification Handbook, including but not exam and that I will not engage in such conduct during or
limited to the sections on Testing Identification after the exam. I also agree not to ask any other individual
Requirements and Rules and Testing Irregularities. to disclose exam content to me or to seek out actual live,
» Any conduct that violates this Candidate Agreement, confidential exam content from any other source. I agree
SHRM policies or procedures, or test center rules. that if I receive or have access to information or material in
any form and from any source, including but not limited to
I understand and agree that I must abide by all test e-mail, instant messages, text messages, website content,
center rules. I further understand and agree that social media posts, electronic bulletin boards, Internet-
possessing any prohibited item or engaging in any based groups, digital or electronic files, and/or paper
prohibited conduct shall be considered an intentional documents, that I reasonably believe contains confidential
and willful breach of the Candidate Agreement and the SHRM certification examination content, or has been
certification policies and procedures set forth in the represented to contain confidential SHRM exam content, I
SHRM Certification Handbook. will immediately report its existence to SHRM by sending an
e-mail to [email protected]. I agree that I will fully
I am aware that SHRM certification examinations cooperate with any investigation by SHRM related to my
are confidential exams and that their contents are receipt of or access to information believed or represented
disclosed to me at the time of test administration in to contain confidential SHRM certification exam content.
a limited context to permit me to test to attain SHRM
certification and for no other purpose. I understand I understand and agree that any alleged violation of
that SHRM certification exams and exam questions, this Candidate Agreement or any alleged activity that
reading passages, answer choices, graphic images, may compromise the validity, integrity, or security
and all related exam content are copyrighted and that of any portion of a SHRM certification exam will be
they are protected by U.S. and international copyright investigated by SHRM. I also understand that if SHRM
and trade secret laws. I agree that I will not discuss has a reasonable basis to question the validity of
or disclose SHRM certification exam content orally, in any exam score, SHRM reserves the right, in its sole
writing, on the Internet, or through any other medium discretion, to withhold and/or cancel and/or invalidate
existing today or invented in the future. I agree that I exam scores. I also understand and agree that if I
will not copy, reproduce, adapt, disclose, or transmit provide false or misleading information, violate the
exam questions or answer choices or any exam content, terms of this Candidate Agreement, refuse to comply
in whole or in part, or assist or solicit anyone else in with any directions given to me by test center staff,
doing the same. I further agree that I will not reconstruct engage in any activity that may compromise the
exam content from memory, by dictation, or by any validity, integrity, or security of the SHRM exam, or fail
other means for the purpose of sharing that information to fully cooperate in any investigation related to SHRM
with any other individual or entity. I understand that certification, SHRM may:
prohibited acts include but are not limited to describing
questions, answer choices, passages, images, or » Issue a report of the factual findings of the
graphics from the exam; identifying terms or concepts investigation to legitimately interested parties,
contained in exam questions or responses; sharing including but not limited to my employer.
answers to questions; referring others to information
I saw on the exam; reconstructing a list of topics on

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 10
 » Pursue a civil lawsuit against me and/or refer the to provide an accommodation following receipt of
matter for criminal prosecution by state and/or federal appropriate documentation to support the request. Please
authorities or any government agency with jurisdiction. contact us at [email protected] so we can
» Invalidate or cancel my scores, before or after the provide the necessary paperwork to support your request.
scores are reported, without a refund.
Prometric, SHRM’s test delivery vendor, is equipped
» Revoke, suspend, or decline to grant eligibility for
to make and can appropriately respond to timely
any SHRM certification.
accommodation requests in accordance with the above
» Revoke, suspend, or decline to grant any SHRM requirements. Prometric may not, however, be able
certification or SHRM membership.
to comply with such requests made by candidates
» Ban me from taking SHRM certification taking the exam outside the U.S., where local operating
examinations for a fixed period or permanently. conditions, laws, or customs render such requests
unlawful, impossible, or economically unfeasible.
All the information, statements, and certifications
that I have provided to SHRM are true and correct. I Upon approval, SHRM will provide reasonable and
have read and agree to comply with all the terms and appropriate accommodations related to the testing
conditions set forth in this Candidate Agreement, process (e.g., extra exam time, using a test reader, etc.) or
including all terms and conditions set forth in the to another certification-related process or policy.
SHRM Certification Handbook, and I understand
and accept the consequences for making false or Any information provided regarding the need for
misleading statements to SHRM and for violating the accommodation will be treated with strict confidentiality;
terms of this Candidate Agreement. the need for the accommodation will only be shared
by SHRM with its test delivery vendor to facilitate
Reasonable Accommodations the accommodation at the testing site. Learn about

for Testing approved personal items allowed at testing locations

at prometric.com/permissible-items.
SHRM is fully committed to providing reasonable
testing accommodations for a candidate’s medical Incomplete Applications
condition that constitutes a qualifying disability under
Applicants whose applications are incomplete
the Americans with Disabilities Act (ADA) for U.S.-based
(missing information or payment) will receive an e-mail
candidates or a comparable provision for non-U.S.-
identifying the missing information and requesting
based candidates. To request a testing accommodation,
its submission. The missing information must be
mark the appropriate question on the exam application,
submitted by the due date for the application to
download and complete the Testing and Certification
be considered complete and ready for processing.
Accommodations Request form, and submit the form
Individual applicants are expected to pay required
with supporting documentation. Please do not send
application fees at the time they apply unless they
medical records. (We do not require, nor do we wish
are participating as part of a special group or under
to receive, nor will we accept or retain medical records
special circumstances identified by SHRM. Individual
as part of the request.) Please note that the application
applicant payment must be received within 14 days
is considered incomplete and will not move forward in
of the date of applying. If payment is not received by
the process until a completed Testing Accommodations
this time, the application will be canceled, and the
Request form is submitted. Once the form is received, the
individual will be required to reapply. Applications
request will be reviewed to determine the appropriate
submitted after the standard application deadline will
accommodations.
not be accepted.

All requests must be made at the time of application.

SHRM is unable to add accommodations to an existing Eligibility Verification
exam appointment. If, however, you experience a SHRM conducts random reviews of applications during
qualifying disability or other medical issue that would each testing window to verify eligibility. Applicants
constitute a qualifying disability under the ADA after whose applications are selected for review will be
you have submitted your application, SHRM will strive asked to submit appropriate documentation to confirm

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 11
their reported education and HR experience. It is not
SHRM’s practice to contact employers or educational
Scheduling Exam Appointments
institutions to obtain verification documentation on an Applicants must complete the full application process (i.e.,
applicant's behalf; rather, the applicant is responsible for apply, pay, satisfy all verification requirements if applicable,
providing all requested documentation. and receive approval to test) to be considered a candidate
for SHRM certification testing. Once this happens, the
Applicants whose applications are selected for review will be candidate will receive an Authorization to Test (ATT) letter
notified by e-mail and will have 10 business days to submit all via e-mail with instructions on how to schedule an exam
required documentation. Applicants must satisfy verification appointment with Prometric, SHRM’s test delivery vendor.
requirements before they are permitted to continue Upon receipt of this letter, candidates are encouraged
with the certification process. Failure to comply with the to select their testing option (in person or via remote
verification request in a timely manner, and/or falsification proctoring) and schedule their appointment right away
or misrepresentation of requested information, will result in to secure their preferred testing option, date, time, and
denial of the application and forfeiture of all fees, in addition location if testing at a testing center. Candidates who
to having any future applications automatically selected for wait until the last minute run the risk of missing out on
review. their preference. If a candidate is unable to schedule an
appointment, all fees will be forfeited.
Application Denials Appointments may be scheduled online at prometric.com/
An application will be denied for the following reasons: shrm (the preferred method) or by phone at 888.736.0134.
International candidates should refer to Appendix B:
» Failure to meet the minimum eligibility requirements.
Regional Testing Contact Centers for the correct
» Submission of an incomplete application. phone number.
» Failure to comply with the verification review process.
When scheduling an appointment, candidates will need to
» Falsification or misrepresentation of application
provide the following information:
information.
» Violation of policies and/or procedures outlined in any of » Their full name exactly as it appears on the ATT letter,
the SHRM policy documents or agreements. which should match the unexpired government-issued
photo ID that will be used as proof of identity at the
Applicants who fail to meet the minimum eligibility
testing center.
requirements or whose applications are incomplete
will receive a full refund of the exam fee minus the » The Eligibility ID number as listed at the top of the
nonrefundable processing fee. Applicants whose ATT letter.
applications contain falsified or misrepresented information, » A daytime phone number.
or who fail to comply with the verification review process, will
» The exam sponsor (SHRM).
forfeit all fees.
» The exam for which registration is requested (SHRM-CP
Application Appeals or SHRM-SCP).

Applicants whose applications are denied may appeal the Candidates will receive an e-mail confirming their exam
decision to SHRM. The appeal must: appointment and confirmation number. The confirmation
number is different from the Eligibility ID number and will
» Be in writing; be required to confirm, reschedule, or cancel an exam
» Be accompanied by evidence or other pertinent appointment. It is the responsibility of the candidate to
information refuting the decision; confirm the correct date and time of the scheduled
exam appointment. SHRM will not be able to reschedule
» Be sent no later than 10 business days after notification
of the denial; and missed appointments.

» Be sent via e-mail to [email protected].

Testing Options: You have the option of taking your SHRM-CP or SHRM-SCP exam in person at an authorized
testing center or from home through live remote proctoring. Both options are administered by Prometric, our
test administration partner. Learn more at shrm.org/certification/testingoptions.

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 12
Name Change and Profile Updates necessary to obtain a new ATT letter if you have a minor
name change, provided you have notified SHRM of the
Candidates must make sure all profile information is issue according to the required process.
kept up-to-date. This includes name, e-mail, phone,
mailing address, etc. Candidates are encouraged to
access their online account on a regular basis at Exam Level Changes
shrm.org/certification/portal. A candidate may request an exam level change (SHRM-
CP to SHRM-SCP or SHRM-SCP to SHRM-CP) once
Legal Name Changes—If, after applying but before during an exam window. The exam level change request
taking the exam, a candidate has a legal name change, must be submitted at least 20 business days before
the candidate must go to the online portal and submit the scheduled exam date. If an exam appointment
a name change request at least 10 business days has already been scheduled, it must first be canceled
before the scheduled exam appointment. Supporting with Prometric. After the exam appointment has been
documentation verifying the current name and listing canceled, the candidate can then move forward
the new name in full must accompany the request. The with changing the exam level and scheduling
updated name must match the name on the applicant’s the new appointment.
unexpired government-issued photo ID that will be used
for admission to the exam. To request an exam level change, candidates must send
an e-mail to [email protected] specifying
Minor Name Changes—A candidate whose confirmation which exam they wish to take. Candidates requesting to
notice or ATT letter contains minor errors (e.g., wrong change from SHRM-CP to SHRM-SCP must also provide
middle initial, missing hyphen, etc.) should notify SHRM proof to ensure that the eligibility requirements for the
through the online portal at least 10 business days SHRM-SCP are met. If the request is approved, SHRM
before the scheduled exam appointment. It is not will issue a new ATT letter.

Rescheduling Exam Appointments

Candidates are permitted to reschedule their exam appointment, provided their request is submitted within an
acceptable time frame. Please be aware that certain stipulations may apply. Guidelines for exam rescheduling are
shown in the table below.

TIME FRAME RESCHEDULE STIPULATIONS

Requests submitted 30 or more business

Yes Candidate must pay US$35.00 Prometric cancellation fee.
days before original appointment

Requests submitted 5 to 29 business

Yes Candidate must pay US$53.00 Prometric cancellation fee.
days before original appointment

Requests submitted less than 5 business

No Candidate is considered a no-show, and forfeits all fees.
days before original appointment

Candidates who wish to reschedule their exam Candidates who attempt to reschedule an appointment
appointment must do so directly with Prometric. less than 30 days before closure of the exam window are
To reschedule: not guaranteed that a new appointment will be available.

» Within the U.S.: visit prometric.com/shrm or call

888.736.0134. ADA or Comparable Non-U.S. Guideline Notification:: Relevant
exceptions to this rescheduling policy may be made as required
» International: Refer to Appendix B: Regional for candidates who must reschedule due to their own documented
Testing Centers page for the appropriate medical condition that constitutes a qualified disability under the
phone number.
Americans with Disabilities Act (ADA) or the international equivalent
» Candidates with an approved testing for residents outside the U.S. If you need to reschedule for this
accommodation should call 800.967.1139. reason, please contact us at [email protected] for
more information.

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 13
Exam Transfers To cancel, contact Prometric:

Candidates may request a transfer to the next testing » Within the U.S.: Visit prometric.com/shrm or call
window one time only per exam application, for a fee 888.736.0134. International candidates should
of US$100.00. A Prometric cancellation fee, payable to refer to Appendix B: Regional Testing Contact
Prometric, may also apply. All fees are due at the time Centers for the correct phone number. To cancel
the request is submitted. an exam appointment with an approved testing
This option is available to candidates under the accommodation, call 888.736.0134.
following circumstances: » International: Refer to Appendix B: Regional Testing
Centers for the appropriate phone number.
» Candidates with an exam appointment must submit » Candidates with an approved testing accommodation
their request no later than five business days before should call 800.967.1139.
their scheduled appointment. The exam appointment
must be canceled by the candidate before the request ADA or Comparable Non-U.S. Guideline Notification: Relevant
exceptions to this exam appointment cancellation policy may be
can be processed. Refer to the Exam Appointment
made as required for candidates who experience a medical or
Cancellation section for policy details and instructions. personal emergency related to their own documented medical
condition that constitutes a qualified disability under the Americans
» Candidates without an exam appointment may request with Disabilities Act (ADA) or the international equivalent for
a transfer up to the first day of the current testing residents outside the U.S. If you have experienced a personal or
medical emergency as a result of this reason, please contact us at
window. Requests submitted after the testing
[email protected] for more information.
window begins will not be granted to anyone without
an exam appointment.
Medical or Personal Emergencies
Candidates who receive a transfer but who are unable to test
during the next testing window will forfeit all fees, except in Medical or personal emergencies are defined as
the case of a medical or personal emergency. Under these unplanned events affecting the candidate or an
circumstances, supporting documentation must be provided. immediate family member (spouse, child, or parent)
See the Medical or Personal Emergencies section for that arise within five days of the scheduled exam
additional policy details. appointment and prevent the candidate either from
ADA or Comparable Non-U.S. Guideline Notification: Relevant taking the exam or from rescheduling, transferring, or
exceptions to this exam transfer policy may be made as required canceling an exam appointment.
for candidates who must transfer their exams due to their own
documented medical condition that constitutes a qualified disability
under the Americans with Disabilities Act (ADA) for U.S. residents An event that can be anticipated is not considered
or the international equivalent for residents outside the U.S. If you a medical or personal emergency. A candidate’s
need to transfer your exam for this reason, please contact us at inability to take the exam due to work commitments
[email protected] for more information.
or insufficient or inappropriate preparation is not
considered a personal emergency.
Exam Appointment Cancellations Candidates who experience medical or personal
Candidates who wish to cancel their exam appointment emergencies within five days prior to a scheduled exam
must do so directly with Prometric. Those with a appointment may transfer or request a refund (See the
scheduled exam appointment who wish to transfer Exam Transfer or Refund section). All requests must
or seek a refund as a result of a withdrawal must include supporting documentation as to the nature of
cancel their appointment before submitting their request the medical or personal emergency. Requests will be
to transfer. reviewed on a case-by-case basis.
Cancellations submitted less than 30 days but no later
ADA or Comparable Non-U.S. Guideline Notification: Relevant
than five days before the scheduled exam appointment exceptions to this medical or personal emergencies policy may
will be charged a US$53.00 cancellation fee. be made as required for candidates who experience a medical
or personal emergency related to their own documented medical
Cancellations less than five days before the condition that constitutes a qualified disability under the Americans
with Disabilities Act (ADA) or the international equivalent for
scheduled appointment are not permitted and will
residents outside the U.S. If you have experienced a personal or
therefore be denied. medical emergency as a result of this reason, please contact us at
[email protected] for more information.

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 14
Refund Policy
Candidates who decide to withdraw completely from the certification process may be eligible for a refund under the
following circumstances, provided the request is made before the first day of the testing window except in the case
of a medical or personal emergency (see the Medical or Personal Emergencies section for details). Refund requests
submitted after the testing window begins will be denied.

POLICY
POLICY
Regular Candidates Military Candidates Student Candidates

Withdrawals occurring 30 days or SHRM member candidate SHRM member/ SHRM student member
more before the first day of the testing receives US$285. nonmember candidate candidate receives US$99.
window. receives US$220.
SHRM nonmember candidate SHRM student nonmember
receives US$385. candidate receives US$159.

Withdrawals occurring less than 30 SHRM member candidate SHRM member SHRM student member
days before the first day of the testing receives US$150. /nonmember candidate candidate receives US$49.
window. receives US$120.
SHRM nonmember candidate SHRM student nonmember
receives US$250. candidate receives US$109.

Emergency withdrawals occurring Situations will be reviewed, and resolution option(s) determined on a case-by-case basis.
within 5 business days prior to a Requests must include supporting documentation as to the nature of the medical or personal
scheduled exam appointment. emergency. See the Medical or Personal Emergencies section for details.

Nonemergency withdrawals occurring No refund.

5 or fewer business days before a
scheduled exam appointment.

To request a refund, candidates must submit a completed ADA or Comparable Non-U.S. Guideline Notification: Withdrawals
or failure to appear due to a medical condition that constitutes a
SHRM Certification Refund Request Form to SHRM
qualifying disability under the ADA or the international equivalent
at: [email protected] by the applicable for residents outside of the U.S. may make candidates eligible for
deadline date of the testing window for which the additional exceptions to the refund policy. Candidates must provide
candidate is registered. proper documentation to support such a request. Candidates
who believe they qualify for an exception should contact SHRM at
Note: Candidates with a scheduled exam appointment [email protected]. All refund requests must be submitted via
e-mail to [email protected] by the appropriate deadline
must first cancel their appointment with Prometric. Refer
for the registered testing window using the SHRM Certification Refund
to the Exam Appointment Cancellation section for policy Request Form.
details and instructions.

No-Shows
No-show candidates forfeit all exam fees. No refunds or transfers will be granted. No-shows are candidates who:

» Fail to schedule an exam appointment with Prometric, SHRM’s » Arrive at the testing center or for their remote proctored
test delivery vendor. testing session more than 30 minutes after their appointment
time.
» Cancel the exam appointment less than five business days
before the scheduled date. » Arrive at the testing center without proper identification.
» Didn't appear for the exam on the scheduled appointment date.

2023 SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 15
Exam Composition The distribution of items with respect to content and
item type is the same for both the SHRM-CP exam and
The SHRM-CP and SHRM-SCP exams consist of 134 the SHRM-SCP exam. As shown in the chart in the first
multiple-choice questions, of which 80 are stand-alone column, approximately half of the items on each exam
knowledge-based questions and 54 are situational are allocated across the three Behavioral Competency
judgment items. Clusters and the other half are allocated across the
three HR Knowledge Domains.
Knowledge items are designed to assess an
examinee’s understanding or application of factual
information and are focused on two knowledge item
Sample Questions
types based on the content of the SHRM BASK. SHRM provides sample questions for both the SHRM-
Knowledge items (KIs) cover key concept topics in the CP and SHRM-SCP exams. The sample questions
HR Knowledge Domains, while foundational knowledge are designed specifically to help candidates become
items (FKIs) cover key concept topics in the Behavioral acquainted with how questions may be presented on
Competency Clusters. Examinees receive credit for SHRM’s exams and include both situational judgment
selecting the correct answer to a given question; and knowledge item types.
otherwise, no credit is awarded.
Performance on the sample questions is not indicative
of performance on the SHRM-CP or SHRM-SCP exam.
Situational judgment items are designed to assess
an examinee’s judgment and decision-making skills as
they relate to the behavioral competencies outlined in Exam Administration
the SHRM BASK. Examinees are presented with realistic
The exams are delivered by computer in traditional test
work-related scenarios and are asked to choose the
centers and via remote proctoring through Prometric's
best of several possible actions to resolve or address
ProProctor™ remote assessment platform.
the issues described in each scenario. Although more
than one strategy may be effective for addressing actual
work-related scenarios, examinees receive credit only BREAKDOWN OF TESTING TIME
for choosing the best possible or most effective course
of action. Confidentiality Reminder 2 minutes

Both exams also include 24 unscored field-test items. Introduction and Tutorial 10 minutes
Field testing allows SHRM to gather data on a question’s
effectiveness before it is included on future exams as a Up to 1 hour and 50 minutes
Exam – Section 1
scored item. The field-test items on the SHRM-CP and (110 minutes)
SHRM-SCP exams are randomly mixed throughout the
Up to 1 hour and 50 minutes
exam so that candidates will not be able to distinguish Exam – Section 2
(110 minutes)
them from scored items.
Survey 8 minutes
BEHAVIORAL COMPETENCY
ITEM TYPE
CLUSTERS
For each section, a countdow timer will appear on the
Leadership (17%)
Situational Judgment (40%) screen. Each section is separate and independently
Business (16.5%)
Foundational Knowledge (10%) timed; minutes do not roll over.
Interpersonal (16.5%) Once an exam section is complete and you move
HR KNOWLEDGE DOMAINS ITEM TYPE on to the next section, you cannot return to the
previous section.
People (18%)
Organization (18%) HR-Specific Knowledge (50%)
Workplace (14%)

2023 SHRM CERTIFICATION HANDBOOK | PREPARE FOR THE EXAM | 16

Test Administration Platform
Prometric, SHRM’s test delivery vendor, offers a user-friendly test administration platform
that provides many state-of-the-art features. Candidates will be provided with an
opportunity to become familiar with the platform via a brief tutorial at the beginning of
their test appointment. However, those who would like an early preview may access a
demo of the tutorial.

Preparation Resources
SHRM recommends that candidates Ace Your SHRM Certification Exam
review the SHRM BASK first, paying is a study guide available through
particular attention to the exam SHRMStore. Two workbooks containing
specifications and distribution of items 40 recently administered test questions
across areas. Candidates should study comprise additional practice item sets–
all aspects and content, including the Preparing for the SHRM-CP Exam and
Glossary and the SHRM BASK Resource Preparing for the SHRM-SCP Exam.
List. Download a copy of the SHRM
BASK. The study guide is included with the
SHRM Learning System in e-copy.
In addition, to help candidates gain a The workbooks are available through
better understanding of the content SHRMStore.
areas covered in the certification exams,
SHRM offers (for separate purchase) a Visit shrm.org/certification/prepare to
certification preparation tool: the SHRM access links to complimentary webinars
Learning System® for SHRM-CP/SHRM- about how to prepare for the SHRM
SCP, which is available in self-study and certification exams or to interpret your
instructor-led formats. results report.

2023 SHRM CERTIFICATION HANDBOOK | PREPARE FOR THE EXAM | 17

TESTING IDENTIFICATION REQUIREMENTS AND RULES
The SHRM certification exams are administered in highly secure testing centers or remotely
through Prometric's remote proctoring system. All candidates are required to provide proof of
identity with an unexpired, original, government-issued photo ID with signature (primary ID).

If the primary ID does not have a photo or signature, a second form of identification (secondary ID) that contains the
missing information must be provided. The name on the secondary ID must be the same as the name on the primary
ID. Examples of acceptable forms of primary and secondary identification include but are not limited to the following:

PRIMARY ID SECONDARY ID

Driver’s License Valid employer identification card

Passport Valid credit card with signature

Military ID Valid bank card with photo

Examples of acceptable names on required IDs are below. Candidates who do not have the appropriate form of ID should
contact SHRM at [email protected] at least five business days before their scheduled exam appointment to
discuss their options.

Examples of Acceptable Names on Required ID

NAME ON APPLICATION NAME ON ID ADMITTED TO TEST?

Jamie Taylor-Smith Jamie Smith Yes

Nancy Porter Nancy White No

William B. Johnson Bill Johnson No

P. J. Miller Peter J. Miller Yes

Samantha R. Roberts Samantha Rose Roberts Yes

Prometric testing centers and the remote proctoring process are supervised by trained proctors. Irregularities
observed or suspected by the proctors or identified by subsequent statistical analysis of a candidate’s answers on
the exam may result in the candidate’s removal from participation in the test or invalidation of the candidate's score.
Irregularities include but are not limited to creating a disturbance, giving or receiving unauthorized information or
aid to or from other examinees, or attempting to remove materials from the testing room. SHRM reserves the right to
investigate each incident of misconduct or irregularity.

Testing rules/guidelines include but are not limited to the following. The rules apply to both test center and remote
testing formats except where indicated.

» Candidates must present an unexpired, original, government-issued ID with a photo and signature. The name and
photo on the ID must be an exact match to the name on the candidate’s ATT letter or they will not be permitted
to test.
» Testing Center Only—Lockers will be provided for candidates to store their purses, mobile phones, jackets, food,
drinks, and medical supplies.

2023 SHRM CERTIFICATION HANDBOOK | TESTING | 18

 » The use of audible beepers, mobile phones, or At the discretion of SHRM, the investigation process, as
memory-capable devices are prohibited. described in this handbook, may apply to violation of
» Jewelry other than wedding and engagement testing rules. SHRM may also investigate any indications
rings is prohibited. Eyeglasses, jewelry, and other that scores may not be valid, including instances revealed
accessories will be inspected. by data forensics analysis.
» Religious headwear may be worn; however, it may Examples of prohibited actions include but are not
be subject to inspection before testing is permitted.
limited to the following:
» Candidates will be asked to empty and turn out their
pockets. » Giving or receiving assistance.
» Testing Center Only—Candidates will be “wanded” » Using prohibited aids (e.g., desktop timers,
or asked to go through a metal detector during the watches, calculators, or other electronics).
check-in process. » Impersonating an examinee or engaging
» Remote Testing Only—Candidates will be required someone else to take the examination for you.
to provide a 360° view of their workstation and/or » Presenting false identification or identification
testing area. that has been altered or tampered with for
» Testing Center Only—There are no scheduled breaks purposes of starting an examination.
during the exam; however, candidates may choose to » Attempting by any means to duplicate,
leave the testing room for this purpose. Please note record, or memorize test content, answers,
that the exam clock will continue to run during this time. or any other exam materials.
Candidates may not leave the testing facility during this
time. Smoking at the testing center is prohibited. » Failing to follow the instructions of testing
center staff or rules of the testing center.
» Remote Testing Only—One 15-minute optional
break is permitted at any time during the exam » Verbally or physically harassing or threatening
session. However, please note that the exam clock testing center staff, SHRM staff, or other examinees.
will continue to run during this time. » Violating testing rules.
» Accessing mobile phones or study materials after » Violating state, federal, or local laws,
arriving at the testing center, during the testing regulations, or policies.
session, or during breaks is prohibited. » Being under the influence of alcohol or illegal
» All exams are monitored and may be recorded in drugs during an exam.
both audio and video format. » Soliciting, discussing, or disclosing exam
» Other exams will be administered at the same time content, or otherwise violating the terms of the
as the SHRM certification exams, and examinees SHRM Certification Candidate Agreement.
may hear ambient noises, such as typing, coughing,
» Providing false or misleading information about
or people entering and exiting the testing room, that
the exam, the score received, testing history, or
cannot be avoided. Prometric is unable to provide
certification status to any person or institution.
a completely noise-free environment. However,
headphones and/or earplugs may be requested to
minimize impact. Inclement Weather and Local or
National Emergencies
Testing Irregularities If there is severe weather or a local or national
SHRM reserves the right to investigate behavior by any emergency near the testing center, candidates should
candidate that may be considered detrimental to a fair go to prometric.com/sitestatus for updates on closures
and secure testing process or that impacts the testing or delays. International candidates should refer to
environment, security, validity, or integrity of the exam. If Appendix B: Regional Testing Contact Centers for the
a candidate is suspected of a testing irregularity or any correct phone number. Examinees will not be assessed
violation of the policies and procedures set forth in this a rescheduling fee if Prometric cancels an exam due to
handbook, it will be reported to SHRM. Testing center severe weather or a local or national emergency. Should
staff have the authority to stop a candidate’s exam at any there be a site closure or relocation, notification will be
time if a testing irregularity or violation of testing rules is sent by e-mail and a recorded message by telephone.
suspected or detected.

2023 SHRM CERTIFICATION HANDBOOK | TESTING | 19

TEST RESULTS
The SHRM-CP and SHRM-SCP exams are designed to measure an examinee’s performance against
a predetermined standard. The SHRM-CP standard is the level of competency and knowledge that
can be reasonably expected of early- to mid-career HR professionals. The SHRM-SCP standard
is the level of competency and knowledge that can be reasonably expected of senior-level HR
professionals. The standards that apply to each are outlined in the SHRM BASK.

The tests measure what the candidate knows and Data Confidentiality
doesn’t know at the time of assessment. The candidate's
SHRM values candidates' privacy and endeavors to
performance is NOT compared to other candidates'
protect the confidentiality of their personal information in
performances on the same assessment. This means that
accordance with the SHRM Privacy Policy. Please read
if everyone who takes the test meets the knowledge and
the SHRM Privacy Policy for information regarding the
competency standard, everyone will pass.
use and protection of candidates' personal information.
The passing scores for the SHRM-CP and SHRM-SCP
exams are set using the Modified Angoff method, a best- Score Validity and the Right to
practice procedure commonly used for setting performance
standards for certification and licensure exams. Cancel Scores
To maintain the integrity of SHRM certification, SHRM
Candidates will receive a preliminary pass/did not pass
employs reliable scientific methods, including data
decision at the testing center upon completion of the
forensics analysis, to ensure that all exam scores are valid.
exam. Two to three weeks after testing, candidates will
Data forensics analysis is the statistical review of exam
receive an e-mail directing them to retrieve their official
data to identify testing patterns indicative of irregularities,
results from the My Resources tab in their certification
potential test fraud, and/or item harvesting. SHRM utilizes
portal. To protect confidentiality, results are not
this method and others to determine whether scores
provided by e-mail, phone, or fax.
should be withheld, invalidated, canceled, or investigated
further if violation of the terms of the SHRM Certification
Score Information Candidate Agreement is suspected. If SHRM has a
reasonable basis to question the validity of an exam score,
The passing score and all candidate results on the
whether identified using data forensics analysis or any
SHRM-CP and SHRM-SCP exams are reported as
other reliable method, SHRM reserves the right, in its sole
scaled scores. The range of possible scores is 120 to
discretion, to withhold, cancel, or invalidate the exam score.
200; all candidates who pass the exam receive the
maximum score of 200.

Candidates will receive a Candidate Score and

Request for a Results Review
Feedback Report, which contains their official score SHRM performs extensive and rigorous quality control
and a diagnostic graph providing information about procedures to ensure the accuracy of examination results.
their performance on the three Behavioral Competency However, candidates who do not achieve a passing result
Clusters and the three HR Knowledge Domains. on the test may ask that the results be reviewed after
This information is provided to help new credential- receiving their Candidate Score and Feedback Report. If
holders select professional development activities a results review is requested, please be advised that the
for recertification, in addition to providing guidance only information issued to the requesting candidate after
to unsuccessful examinees who choose to retake the the review is completed will be a scaled score and a pass/
exam at a future time. See Appendix A for a Sample did not pass decision. (Detailed item information will not
Candidate Score and Feedback Report. be provided.) It should also be noted that due to SHRM
quality control efforts, changes to results because of a
Note: Candidates who pass the exam will also receive a digital copy of
their certificate of achievement.
results review are rare.

2023 SHRM CERTIFICATION HANDBOOK | TESTING | 20

Results review requests are available for a US$50.00
fee. A link to the request form will be made available
Violations and Investigations
to candidates who do not pass the exam each testing If SHRM receives information that an individual has
window. The link will be located in the portal under the My violated the terms of the SHRM Certification Candidate
Resources tab. Requests will be accepted up to 30 days Agreement or the SHRM Bylaws & Code of Ethics, or
after distribution of the official exam results. Exam results engaged in any conduct that may compromise the integrity
reviews will be sent approximately 30 days after receipt or validity of SHRM certification, SHRM will investigate
of the request. The candidate will then receive a US$50 the matter to gather all relevant facts and determine what
coupon to reduce the required exam rate in the next actions, if any, shall be taken in response.
testing window only.
Upon receiving notice from SHRM that an investigation is

Exam Item Challenge being conducted, a candidate or credential-holder shall:

1. Fully cooperate with the investigation;

Each exam item is carefully reviewed by a panel of subject
2. Disclose to SHRM or its designee all knowledge that
matter experts and psychometricians who scrutinize the item
could potentially relate to the investigation;
for technical accuracy, clarity, and relevance. However, if an
examinee believes a specific item encountered on a SHRM 3. Produce all documents, data, and materials
certification exam is incorrect, the examinee may request an requested by SHRM or its designee;
evaluation of the item. 4. Submit to an in-person interview conducted by or on
behalf of SHRM if requested; and
An exam item challenge request must be submitted
5. Truthfully and completely answer all questions asked
within five calendar days of the date the examinee took
by SHRM or its designee.
the exam. Only examinees may challenge test items. If a
question is found to be flawed, SHRM cannot assume that If, following an investigation, SHRM reasonably
the examinee would have answered it correctly if it had concludes that the candidate or credential-holder has
not been flawed; therefore, the exam score will not be violated the SHRM Certification Candidate Agreement
changed. Instead, SHRM will provide examinees who did or the SHRM Bylaws & Code of Ethics, SHRM reserves
not pass the exam with a free opportunity to retake the the right to pursue any of the listed sanctions. In addition,
exam in the next window. a candidate’s or credential-holder’s refusal to cooperate
with an investigation, or the presentation of false or
For instructions on how to request an exam item misleading information in relation to the investigation,
challenge and to obtain the necessary form, contact shall constitute a serious and material breach of the
[email protected]. SHRM Certification Candidate Agreement and the
SHRM Bylaws & Code of Ethics and shall serve as a
Exam Appeals separate and independent basis for SHRM to act against
If a candidate believes that a failing score was received the candidate or credential-holder as described.
because of a scoring error or a scoring impropriety, the
candidate may appeal. To obtain information about the
appeals procedure and to access the necessary form,
contact [email protected].

Retaking the Test

Candidates who are unsuccessful on the exam may take it
again during a future exam window. (Testing for the same
exam in the same window is not permitted.) Candidates
who wish to retest are required to apply as a new
candidate, which includes remittance of the full examination
fee. There is no limit to the number of times a candidate
can reapply and test.

2023 SHRM CERTIFICATION HANDBOOK | TESTING | 21

If, following an investigation, it is determined that » Invalidate or cancel an individual’s scores, before
sanctions are appropriate, SHRM may: or after the scores are reported, without a refund;

» Issue a report of the factual findings of the » Revoke, suspend, or decline to grant eligibility
for any SHRM certification;
investigation to legitimately interested parties,
including but not limited to the individual’s employer. » Revoke, suspend, or decline to grant any
SHRM certification; and
» Pursue a civil lawsuit against the individual and/
or refer the matter for criminal prosecution » Ban the individual from holding a SHRM
by state and/or federal authorities or any certification or applying to take a SHRM certification
government agency with jurisdiction; exam for a fixed period of time or permanently.

APPEALS FOR INVESTIGATION DISPUTES

After a candidate or credential-holder receives a written notice of violation and sanctions to
be imposed by SHRM as a result of an investigation, the candidate or credential-holder may
appeal the decision. The candidate or credential-holder is required to file a written request
for appeal with SHRM, along with a statement describing the grounds for the appeal, why the
appeal should be granted, and all supporting evidence, within 30 calendar days of receipt of
the notice of violation and applicable sanctions from SHRM. Appeal requests submitted after
the referenced 30-day period will not be considered.

If SHRM staff determines that a written request for not address any failures to pass a SHRM certification
appeal is filed in a timely manner, SHRM staff shall exam, nor will it include any challenges to individual
evaluate the appeal and decide whether the notice of examination questions, answers, or failing scores. The
violation and sanctions were issued in good faith, in only issue to be decided is whether SHRM acted in
no more than 30 days from the time SHRM received good faith in rendering the decision challenged by the
the appeal. If SHRM staff determine that the notice of candidate or credential-holder. A ruling on the issue will
violation and sanctions to be imposed were issued be decided within 30 calendar days of receiving the
in good faith, the appeal and related information appeal from SHRM staff. The decision rendered is final
submitted by the candidate or credential-holder will and binding as to all matters related to the appeal.
be submitted for review. The appeals review shall

2023 SHRM CERTIFICATION HANDBOOK | TESTING | 22

EARNING THE CREDENTIAL
Candidates who pass the exam will receive a digital copy of a certificate of achievement with
their exam results as shown on the Candidate Score and Feedback Report. They will also
be provided with the opportunity to order a framed certificate and other collateral pieces
through SHRM’s third-party awards provider.

Professionals who have met the certification standards The following formats are approved by SHRM:
defined by SHRM and who maintain their credential
through the recertification process are authorized to use
» SHRM-CP.
the SHRM-CP or SHRM-SCP certification designations. » SHRM-SCP.
» SHRM Certified Professional.
Credential-holders may include their credential on
business cards, in resumes, on personal webpages (e.g., » SHRM Senior Certified Professional.
LinkedIn or Facebook), in bylines for articles or blog
posts, and in e-mail signatures. Online Certified Directory
The names of all professionals holding the SHRM-CP
Credential-holders should protect the integrity of their
and SHRM-SCP credentials are automatically listed in
SHRM credential by adhering to the following guidance:
SHRM’s Online Certified Directory, searchable by first
» New credential-holders may use the name, last name, and country. The Online Certified
credential designation letters right away. Directory facilitates verification of one’s credentials by
» When using the credential with their name, employers, clients, and vendors.
credential-holders must place the SHRM
certification designation immediately after their
name or post graduate degree (e.g., Ph.D.).
Digital Badge
SHRM-CP and SHRM-SCP digital badges allow SHRM
» Credential-holders may use their credential in
promotional text (e.g., “Jane Smith has satisfied certification holders to showcase their certification
the requirements for SHRM-CP certification accomplishment publicly or privately on a variety of
as prescribed by the Society for Human platforms. Information on how to access and display
Resource Management and is now a SHRM- the SHRM certification digital badge is sent via e-mail
CP certified human resource professional.”). to those who achieve the credential following the
» Always use all capital letters (SHRM-CP, SHRM-SCP). release of their official results.

» Never use periods between the letters. SHRM-certified professionals are encouraged to share
» Do not abbreviate the credential (e.g., CP or SCP). their digital badge on social networking sites such as
LinkedIn and Facebook. The digital badge can also
» If the certification has expired, immediately
discontinue using the credential. be added to resumes and e-mail signatures. Once
shared, the badge can be clicked, revealing metadata
that validates the credential-holder's achievement for
employers, peers, clients, and customers.

2023 SHRM CERTIFICATION HANDBOOK | ACHIEVE CERTIFICATION | 23

MAINTAINING YOUR CREDENTIAL
SHRM-CP and SHRM-SCP credential-holders achieve recertification by engaging in
continuing education and ongoing learning and professional development activities related
to the behavioral competencies and HR functional areas identified in the SHRM BASK.
To recertify and maintain their credential, credential-holders must earn 60 professional
development credits (PDCs) over a three-year period or retake the certification exam.

SHRM has addressed the needs of HR professionals by creating three avenues by which SHRM-CP and SHRM-SCP
credential-holders can earn recertification credits: Advance Your Education, Advance Your Organization, and Advance
Your Profession.

PDC CATEGORY DESCRIPTION/EXAMPLES PDC MAXIMUM

(per recertification period)

Instructor-led or self-paced continuing education activities, such as:

• Conferences.
• Seminars/Workshops.
• College/University courses.
• Virtual learning.
Advance Your Education • Chapter programs. No maximum
• E-learning.
• Videoconferences.
• Webcasts.
• SHRM-approved books and e-books.

Supervisor-endorsed work projects that:

Advance Your Organization •M
 eet or support organizational goals and demonstrate or advance 30 PDCs
your capabilities in one or more of the HR competencies.

Thought leadership and volunteer activities that contribute to the

development of the HR profession and the community, such as:
Advance Your Profession • Professional membership. • Speaking at conferences. 30 PDCs
• Volunteer leadership roles. • Research, writing, and publishing.

Note: Recertifying credential-holders may be eligible for an extension in the event of a documented medical condition that constitutes a
qualifying disability under the Americans with Disabilities Act (ADA) or the international equivalent for residents outside of the U.S. If you believe
you qualify for an extension, please contact us at [email protected].

For additional details about recertification,

download the SHRM Certification Program
Recertification Requirements Handbook at
www.shrm.org/certification/
recertification/Pages/get-recertified.aspx.

2023 SHRM CERTIFICATION HANDBOOK | RECERTIFY | 24

 APPENDIX A
Sample Candidate Score and Feedback Report
Date: 10 May 2023

2023 SHRM CERTIFICATION HANDBOOK | APPENDIX | 25

2023 SHRM CERTIFICATION HANDBOOK | APPENDIX | 26
APPENDIX B
Regional Testing Contact Centers
Candidates who have received their Authorization to Test (ATT) letter may schedule their exam appointment online at
prometric.com/shrm or by calling their local Prometric Regional Testing Contact Center.

LOCATION HOURS & TIME ZONE PRIMARY PHONE NUMBER

North America Mon-Fri 8:00 a.m.-8:00 p.m. ET +1.888.736.0134

Australia Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

China Mon-Fri 8:30-19:00 GMT +10:00 +86.10.62799911

Hong Kong Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

India Mon-Fri 8:30-19:00 GMT +10:00 +91.124.4147700

Indonesia Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

Japan Mon-Fri 8:30-19:00 GMT +10:00 +0120.347737

Korea Mon-Fri 8:30-19:00 GMT +10:00 +1566.0990

Malaysia Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

New Zealand Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

Philippines Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

Singapore Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

Taiwan Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

Thailand Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

Europe Mon-Fri 8:30-19:00 GMT +10:00 +31.320.239540

Middle East Sun-Thur 8:00-17:00 GMT +2:00 +31.320.239.530

North Africa Mon-Fri 8:30-19:00 GMT +10:00 +31.320.239.530

Sub-Sahara Africa Mon-Fri 8:30-19:00 GMT +10:00 +31.320.239.59

Other Countries/Locations Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

2023 SHRM CERTIFICATION HANDBOOK | APPENDIX | 27

APPENDIX C
Legal Restrictions and Processes for OFAC Sanction Countries
SHRM must comply with international trade sanctions imposed by the U.S. government (Office of Foreign Assets
Control, or OFAC). These sanctions prohibit SHRM from providing certain products and services—including exam
administration and recertification services—to individuals or organizations located in designated countries or to
individuals or organizations that are designated on a U.S. government-maintained list. For this reason, the following
individuals will not be able to take the SHRM certification exams or be eligible for recertification:

1. Individuals who are on any such list or who work for a company that is on such a list maintained by the U.S.
government, or

2. Individuals who themselves are affiliated with, or are employed by organizations that are affiliated with,
governments of those countries that are subject to sanctions, or

3. Individuals who are residents of or are ordinarily residents of countries where U.S. sanctions prohibit SHRM
from providing these services.

Individuals from countries on the list located online may be subject to additional screening and, in some cases, may
not be allowed to sit for the exam or to recertify. The list of countries changes regularly. Check the online listing before
applying to take a SHRM certification exam.

2023 SHRM CERTIFICATION HANDBOOK APPENDIX | | 28

 SHRM, the Society for
Human Resource Management,
creates better workplaces where employers
and employees thrive together. As the
voice of all things work, workers and the
workplace, SHRM is the foremost expert,
convener and thought leader on issues
impacting today’s evolving workplaces.
With 300,000+ HR and business executive
members in 165 countries, SHRM impacts
the lives of more than 115 million workers
and families globally. Visit us at shrm.org.

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