DC Operators' Manual - Carmona JUNE 2022 PDF

DCO OPERATORS’ MANUAL
5600 South Superhighway, Makati City 1235 Philippines

Telephone No: (632) 8857-1846
Website: www.timcorp.net.ph
Contents
DCO OPERATORS’ MANUAL ............................................................................................................................. 1
CHAPTER I Data Center Specification ................................................................................................................... 4
1.1 LOCATION...................................................................................................................................................... 6
1.2 ORGANIZATIONAL CHART ........................................................................................................................... 7
1.3 ELECTRICAL SYSTEM .................................................................................................................................. 8
1.3.1 Electrical Single Line Diagram (SLD) ........................................................................................................... 9
1.3.2 High Voltage Electrical Equipment ............................................................................................................. 10
1.3.3 Low Voltage Electrical equipment .............................................................................................................. 10
1.3.4 Uninterrupted Power Supply (UPS) Unit ..................................................................................................... 14
1.3.5 Generators ................................................................................................................................................. 18
1.4 AIR CONDITION UNIT .................................................................................................................................. 19
1.4.1 Precision Air Conditioning Unit (PACU) ...................................................................................................... 19
1.4.2 Fan coil Unit (FCU) .................................................................................................................................... 25
1.5 FIRE DETECTION AND SUPRESSION SYSTEM ........................................................................................ 26
1.6 CLOSED-CIRCUIT TELEVISION (CCTV) ..................................................................................................... 33
1.7 DOOR-ACESS CONTROL............................................................................................................................ 34
CHAPTER II Data Center Equipment Operation ............................................................................................. 35
2.1 ELECTRICAL SYSTEM ................................................................................................................................ 36
2.1.1 Generator and Automatic Transfer Switch (ATS)........................................................................................ 36
2.1.2 Uninterrupted Power Supply....................................................................................................................... 43
2.1.3 Data Center and Building Electrical System ............................................................................................... 48
2.2 AIRCONDITIONING UNIT ............................................................................................................................ 52
2.2.1 Microprocessor Control .............................................................................................................................. 52
2.2.2 Unit Control Setup ...................................................................................................................................... 53
2.2.3 Unit Command Screen ............................................................................................................................... 55
2.3 FIRE SUPPRESSION SYSTEM.................................................................................................................... 57
2.3.1 Operating Procedure .................................................................................................................................. 58
2.3.2 Post-Fire Operation .................................................................................................................................... 59
2.4 CLOSE CIRCUIT TELEVISON (CCTV)......................................................................................................... 60
2.4.1 Configure Remote Live Viewer connection ................................................................................................. 60

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2.4.2 Execute Playback footage ........................................................................................................................... 60
2.4.3 Exporting selected camera footage ............................................................................................................ 61
2.5 ACCESS CONTROL ..................................................................................................................................... 61
2.5.1 Adding Authorization Group for Designated Door ....................................................................................... 61
2.5.2 Adding New Personnel and Authorization Group Assign ............................................................................ 62
CHAPTER III Data Center Operation Procedure ............................................................................................. 63
3.1 Data Center Operation Profile .................................................................................................................... 64
3.1.1 Service Level Agreement (SLA).................................................................................................................. 64
3.1.2 DCO ticketing ............................................................................................................................................. 67
Figure 3.1.2.b: Client assist .................................................................................................................................. 69
Figure 3.1.2.c: Rack provisioning ......................................................................................................................... 70
Figure 3.1.2.d: Cable copper provisioning ............................................................................................................ 71
Figure 3.1.2.g: Hourly monitoring ......................................................................................................................... 74
3.1.3 Performance Management System............................................................................................................. 75
3.2 TIM-BRC Policy ............................................................................................................................................ 82
3.2.1 BRC Work Areas ......................................................................................................................................... 84
3.3 Provisioning .................................................................................................................................................. 86
3.3.1 Rack ............................................................................................................................................................ 86
3.3.2 Cables ......................................................................................................................................................... 87
3.3.3 Additional Power Strip ................................................................................................................................. 89
3.4 Delivery / Pull-out .......................................................................................................................................... 90
3.5 Installation ..................................................................................................................................................... 91
3.6 Ingress .......................................................................................................................................................... 91
3.7 Egress ........................................................................................................................................................... 93
3.8 Client Assist................................................................................................................................................... 93
3.9 OTHERS ....................................................................................................................................................... 94
3.9.1 Internal request........................................................................................................................................... 94
3.9.2 Tape Loading/Unloading............................................................................................................................. 95
APPENDICES On-duty Personnel’s Credential / Position ................................................................................. 101

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CHAPTER I
Data Center Specification

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A Data Center is a facility used to house computer systems and associated components such
as telecommunication and storage system. It centralizes an organizations of IT operation and
equipment, and where it stores, manages, and disseminates data. Total Information Management
Corporation’s Data Center Operations boasts of state-of-the-art facilities that are environmentally
controlled and highly secure. It contains the computer room, computer recovery environmental
equipment, communication gateway, fireproof vault, technical support staff and work area and
restrooms.
This Chapter indicates data center’s auxiliary system, early warning devices, back-up unit
and cooling system which is very critical in data center operations. Herein also includes escalation
matrix that must be followed during process and personnel involved in data center operation. To
ensure the efficient operation of data center, each personnel are required to know and in-depth
learning in each unit specification and various data that is used during equipment preventive
maintenance and fault troubleshooting. Every equipment installed plays a vital role in the
continuous 24/7 operation of Data Center.

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1.1 LOCATION
Company Name: Total Information Management Corporation
Address:
ZDRC TechnoHub Center Purificacion Street, Brgy 11, Carmona, Cavite, 4116

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1.2 ORGANIZATIONAL CHART

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1.3 ELECTRICAL SYSTEM
Total Information Management Corporation’s data center follows strictly fundamental of
TIER 3 standard which includes redundant capacity components and multiple independent
distribution paths serving the computer equipment. Typically, only one distribution path serves
the computer equipment at any time. Each capacity component and element can be removed from
service on a planned basic without impacting any of the computer equipment. Planned
infrastructure can be performed by using the redundant capacity components and delivery paths
to safety work on the remaining equipment.
To establish concurrent maintainability of the critical power distribution system between
the UPS and the computer equipment, TIER 3 sites require all computer hardware have dual power
inputs as define by this standard requirement with 99.982% SLA. Typically, rated 3 are those
companies whose IT resources support automated business process, so the impact on client’s
shutdown is manageable or acceptable.
Total Information Management Corporation (TIM) extracts its main power source from
Meralco (Biñan & Dasmariñas) in a 34.5KV distribution line passing to a Step-down transformer
consist of 750kVA,1MVA and 1.5MVA capacities. Each IT load connected under Data center
electrical system has a redundant panel situated in different UPS units.

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1.3.1 Electrical Single Line Diagram (SLD)

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1.3.2 High Voltage Electrical Equipment
Utility Pole:
 First Private Pole with Load break switch and power fuse
 5 Private Poles
 2 End Private poles with power Fuse
Power Cable:
• 3 – XLPE cable for Data Center 1 & Data Center 2
• 3 – XLPE cable for Data Center 3
High Voltage Switch Gear:
• Data Center 1 & Data Center 2
1 – Main Vacuum Breaker
5 – branches Vacuum Breaker
• Data Center 3
1 – Main Vacuum Breaker
1 – branch Vacuum Breaker
Electrical Transformers:
 2 – 1 MVA Step-down transformer (Data Center 1)
 2 – 1.5 MVA Step-down transformer (Data Center 2)
 1 – 1 MVA Step-down transformer (Data Center 3)
 1 – 750 KVA Step-down transformer (Building Electrical System)
Electrical Panels:
 Main Circuit Breaker Transformer 1 (Data Center 1)
 Main Circuit Breaker Transformer 2 (Building Electrical System)
 Main Circuit Breaker Transformer 3 (Data Center 1)
 Main Circuit Breaker New Transformer 1 (Data Center 2)
 Main Circuit Breaker New Transformer 2 (Data Center 2)
 Main Circuit Breaker Transformer (Data Center 3)
1.3.3 Low Voltage Electrical equipment
Electrical Transformers:
• 1 KVA (EE room 1 Ground Floor)

• 1 KVA (EE room 1 Second Floor)

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Electrical Panels Per Location:
Annex Bldg A (Ground Floor)
 LP1
 LP2
 Fuel Pump Panel 1
 ATS 1A
 ATS 1B
 Building ATS
 ATS 2A
 ATS 2B
 Circuit Breaker (Genset 1A)
 Circuit Breaker (Genset 1B)
 Circuit Breaker (Genset 2A)
 Circuit Breaker (Genset 2B)
 MISS PANEL
Annex Bldg A (Second Floor)
 LVMSB – 1 (8 Circuit breakers) – DC1

 LVMSB – 2 (8 Circuit Breakers) – DC1
 LVMSB – 3 (7 Circuit breakers) – DC1
 FCU A Panel – DC1
 FCU B Panel – DC1
 Motor Pump 1 – DC1
 Motor Pump 2 – DC1
 MDP-UPS 1 (7 circuit breakers) – DC1
 Bypass WAB 1 (6 circuit breakers) – DC1
 MDP-UPS 2A – DC2
 MDP-UPS 2B – DC2
 Bypass WAB 1 – DC2
 Bypass WAB 2 – DC2

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EE Room (Ground Floor)
Electrical Room 1:
 DP-1
 DP-2
 LPGF
 PACGR
 PACGL
 PSAN
Electrical Room 2:
 New PDU with ECB
 PDU 6A with ECB
 PDU 3A with ECB
 UPS O/P – 1 – DC1
Electrical Room 3:
 New PDU with ECB
 PDU 7A with ECB
 PDU 12A with ECB
 UPS O/P-2 – DC1
EE Room (Second Floor)
Electrical Room 1:
 LPU
 LP2F
 PACR
 1PAC2R
 2PAC2R
 LP2FW
Electrical Room 2:
 PDU 13 A with ECB
 UPS 0/P-3 – DC1
Electrical Room 3:
 MDP A – DC2
 MDP B – DC2
 Rectifier A – DC2
 Rectifier B – DC2

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Data Center 1 Area
 ASB-1
 ASB-2
 PDU 2
 PDU 3
 PDU 5
 PDU 6
 PDU 7
 PDU 8
 PDU 11
 PDU 12
 PDU 13
 PDU 14
 PDU 16
 PDU 17
Others:
Telco Room 1:
 Telco Room 1 - A
 Telco Room 1 - B
Telco Room 2:
Telco Room 3 (Annex Bldg B – 2nd Floor):
EE Room A (Annex Bldg B – 2nd Floor):
 LVSG A – DC3
 MDP A – DC3
 ASB A – DC3
 LP 100 – DC3
 DPA PACU (10 RACKS) – DC3
EE Room A (Annex Bldg B – 2nd Floor):
 LVSG B – DC3
 MDP B – DC3
 ASB B – DC3
 CC LPP – DC3
 DPB PACU (10 RACKS) – DC3
 LPP B – DC3

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1.3.4 Uninterrupted Power Supply (UPS) Unit
Uninterrupted Power supply (UPS) system is the heart of a data center’s electrical system. It normally
corrects and eliminates nuisance in the electrical sine wave input from the grid. Unfortunately, the power
delivered from the utility isn’t as steady as you’d like it to be. Brief power outage, power sags and power
surges/spikes can cause more than just a hassle-they can cause damage into the IT equipment. UPS can correct
and modify output power from a distorted into perfect like sine wave. Electrical fluctuations, surges and other
electrical turbulence will be absorbed and managed by the said UPS equipment. The UPS and all associated
equipment and components shall be manufactured in accordance with the following applicable standards:
• Safety Requirements: IEC 62040-1-1, EN 50091-1-1
• EMC: IEC 62040-2 (Class A), EN 50091-2 (Class A)
• Performance: IEC 62040-3 (VFI SS 111), EN50091-3
The above-mentioned product standards incorporate relevant compliance clauses with generic IEC and
EN standards for safety (60950), electromagnetic emission and immunity (61000 series) and construction
(60146 series and 60529). For more details, see below: • IEC 61000-3-4
• IEC 61000-4-2, 4, 5, 6, 8, 11
• EN60950
• EN60529
• IEC 60146-1-1

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Data Center 1
Electrical System 1:
UPS 1A
Capacity: 160 KVA - Monolithic
Model: Liebert NXr
Serial Number: 21012005332145010001
UPS 1B
Model: Liebert NXr
Serial Number: 21012007732157B40004
UPS 1C
Model: Liebert NXr
Serial Number: 21012007732157F90003
UPS 2A
Model: Liebert NXr
Serial Number: 21012007732147360001
UPS 2B
Model: Liebert NXr
Serial Number: 21012007732157B40006
UPS 2C
Model: Liebert NXr
Serial Number: 21012007732157F90001
UPS 3A
Model: Liebert NXr
Serial Number: 21012005332115010002
UPS 3B
Model: Liebert NXr
Serial Number: 21012007732157F90002

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UPS 3C
Model: Liebert NXr
Serial Number: 21012007732157B40005
Data Center 2
Electrical System 1
UPS 1A
Model: Socomec
Serial Number: 17100388131001
UPS 1B
Model: Socomec
UPS 1C
Model: Socomec
UPS 1D
Model: Socomec
Electrical System 2
UPS 2A
Model: Socomec
UPS 2B
Model: Socomec
UPS 2C
Model: Socomec
UPS 2D
Model: Socomec

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DC3 UPS: Huawei UPS-5000-E
Data Center 3
Electrical System DC3-A
 UPS A
Capacity: 400 KVA (8 x 50KVA – Modular)
Model: Huawei
Serial Number: 2102310URXBTK7000483
Electrical System DC3-B

 UPS B
Capacity: 400 KVA (8 x 50KVA – Modular)
Model: Huawei
Serial Number: 2102310URXBTK3000295

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1.3.5 Generators
Total Information Management Corporation’s Data center is power by two unit of hot-start diesel
generator. Both with separate unit of automatic transfer switch that automatically operates just in case power
outage occur. If sudden unit failure occurs, the other generator can still be used with a common bulk tank storage
capacity of 20,000L for a continuous operation of four (4) days or 100 hrs. at full load capacity. Data center and
building electrical system has different standby generator, isolating all building electrical units from the data
center.
Generator Bldg. (Building system)

Capacity: 750 KVA
Model: Cummins V2405
Fuel rate cons.: 150L/hr.
Generator 1A (Data Center 1)
Capacity: 1075 KVA
Model: Mitsubishi MGS900
Serial Number: V2732
Fuel rate cons.: 200 L/hr.
Generator 1B (Data Center 1)
Capacity: 1075 KVA
Capacity: 1500 KVA
Capacity: 1500 KVA
Fuel rate cons.: 325L/hr
Capacity: 900 KVA
Model: Mitsubishi MGS900B
Capacity: 900 KVA
Model: Mitsubishi MGS900B

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1.4 AIR CONDITION UNIT
1.4.1 Precision Air Conditioning Unit (PACU)
Precision Air Conditioning Unit (PACU) controls the ambient environment by providing constant
temperature and humidity conditions to costly and sensitive electronic equipment throughout the year. TIM has
installed 12 units of PACU for the first-floor data center, 7 units of PACU for second floor Data center low
density area, 6 units of In-row cooling for the high-density area, 23 units of In-Row cooling for Data Center
100 Racks, and 4 units of In-Row cooling for Data Center X.
DC1 PACU: Schneider Uniflair DX TDAV 2222A
DC1 PACU: Huawei NetCol8000-A120D4FE4

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Ground Floor (Data Center 1):
PACU Unit No. Cooling Capacity Serial Number
1 22 TR UCZ128652
2 22 TR UCY122684
3 30 TR 2102312NBBBTL9000534
4 22 TR UCY122685
5 22 TR UCY122688
6 22 TR UCY122687
7 22 TR UCZ128650
8 22 TR UCZ128655
9 22 TR UCZ128654
10 22 TR UCZ128651
11 22 TR UCZ128656
12 22 TR UCZ128653

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DC2 PACU: STULZ ASD 872A
Second Floor Low Density Area (Data Center 2):

1 30TR 10064223
2 30 TR 10064222
3 30 TR 10062885
4 30 TR 10062888
5 30 TR 10062886
6 30 TR 10062887
7 30 TR 10064238

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DC2 PACU: Huawei NetCol5000-025
Second Floor High Density Area (Data Center 2):

1 25kW 2102310UHQLUK4003067
2 25kW 2102310UHQLUK5000415
3 25kW 2102310UHQLUK5000952
4 25kW 2102310UHQLUK5000913
5 25kW 2102310UHQLUK4003189
6 25kW 2102310UHQLUK4001851
DC3 PACU: Huawei NetCol5000-025

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Second Floor 100 Racks (Data Center 3):
1 25kW 2102310UHQLUK6000374
2 25kW 2102310UHQLUK6000692
3 25kW 2152273187FFL1000034
4 25kW FF2090000092
5 25kW 2152273187FFL1000010
6 25kW 2152273187FFL100000
7 25kW 2152273187FFL1000035
8 25kW FF2090000207
9 25kW 2102310UHQLUK6000382
10 25kW 2102310UHQLUK1001725
11 25kW 2102310UHQLUK5002395
12 25kW 2102310UHQLUK4000804
13 25kW 2102310UHQLUK60002346
14 25kW 2102310UHQLUK4002152
15 25kW 2102310UHQLUK3000329
16 25kW 2102312NBB10L6000061
17 25kW 2152273187FFL1000022
18 25kW FF2090000209
19 25kW 2102310UHQLUKB000631
20 25kW 2102310HQLUK6000312
21 25kW 2102312NBB10L6000249
22 25kW 2102310UHQLUK6002368
23 25kW 2102310UHQLUKB001034

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Ground Floor 10 Racks (Data Center X):
1 25kW 2152274255MDM7000170
2 25kW 2102312NNQBTM2000689
3 25kW 2152274255MDM7000018
4 25kW 2152274255MDM7000007
UPS AND TELCO ROOM PACU: Huawei NetCol8000-A045U4WE4

PACU UPS (DC3) 30kW 210312NBB10KB000266
PACU Telco (DC3) 30kW 210312NBB10KB000613
PACU Telco (DC3) 30kW 210312NBB10KB000528
PACU Annex 25kW 2102310UHQLUK5000948

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1.4.2 Fan coil Unit (FCU)
A Fan coil unit (FCU) contains a fan which draws the air in a space into the unit then blows it over a
cooling or heating coil. The air comes out of the FCU either cooler or hooter than before, they are used in some
office buildings and typically specified where there are small spaces requiring individual control.
Ground Floor – Main Building

15 units wall mounted FCU
3 Units Floor mounted FCU
Second Floor – Main Building
9 units wall mounted FCU
Ground Floor – Annex A Building
2- Units floor mounted FCU
Second Floor – Annex A Building
9 Units floor mounted FCU
Ground Floor – Annex B Building
4- Units floor mounted FCU

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1.5 FIRE DETECTION AND SUPRESSION SYSTEM
TIM Data center enforces the used of clean agent as a fire suppression system that is environmentally
friendly and doesn’t produce threats in human health. Most used are the FM200 fire suppression system,
which has the advantage of safe for human health and electronic equipment. It discharges gas that uniformly
mixes throughout the protected area achieving minimum concentration in accordance with NFPA 2001.
Installed Fire suppression per location:

Data Center 1
Area DC 1
No. of Units
Smoke Detectors 62
Manual Release Statio 1

Suppression Abort Station 1
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
Fire suppression Cylinder (Data Center) 4 1410 FM200
Fire suppression Cylinder (Raised Floor) 2 591 FM200
Model
Vesda System VESDA VLP

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Data Center 2
Area DC2
No. of Units
Smoke Detectors 45
Manual Release Station 2
Alarm Bell 1
Horn Strobe 1
Suppression
No. of Units Weight
Agent
Fire suppression Cylinder (Data Center) 1 742 FM 200
Fire suppression Cylinder (Raised Floor) 4 187,426 FM 200
Model
Air
Intelligence
Vesda System
ASD 320&640
/ Kiddie
Data Center 3
Area DC3
No. of Units
Smoke Detectors 24
Alarm Bell 1
Horn Strobe 1
Suppression
No. of Units Weight
Agent
NOVEC
4 1040 lbs
Fire suppression Cylinder (Data Center) 1230
NOVEC
1 260lbs
Fire suppression Cylinder (Raised Floor) 1230
Model
VESDA System VESDA E ASD

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Data Center X
Area DCX
No. of Units
Smoke Detectors 4
Alarm Bell 1
Horn Strobe 1
Suppression
No. of Units Weight
Agent
NOVEC
1 228 lbs
Model
VESDA System VESDA E ASD
Other Rooms inside BRC Building
Tape Vault
Vault
Area Room
No. of Units
Smoke Detectors 4
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
Fire suppression Cylinder (Data Center) 1 256 1bs FM 200
Fire suppression Cylinder (Raised Floor) /
Model
VESDA System /

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MMR 1
Area MMR1
No. of Units
Smoke Detectors 4
Alarm Bell 1
Horn Strobe 1
Suppression
No. of Units Weight
Agent
Fire suppression Cylinder (Data Center) 1 182 FM200
Model
VESDA /
MMR 2
Area MMR2
No. of Units
Smoke Detectors 2
Alarm Bell 1
Horn Strobe 1
Suppression
No. of Units Weight
Agent
Fire suppression Cylinder 1 46 FM 200
Model
FACP Scorpio Kidde
Telco 1
Area Telco 1
No. of Units
Smoke Detectors 2
Alarm Bell 1
Horn Strobe 1

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Suppression
No. of Units Weight
Agent
Model
FACP /
Telco 2
Area Telco 2
No. of Units
Smoke Detectors 2
Alarm Bell 1
Horn Strobe 1
Suppression
No. of Units Weight
Agent
Model
FACP /
Telco 3
Area Telco 3
No. of Units
Smoke Detectors 2
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
NOVEC
2 153
Model
VESDA System VESDA VLF

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Other Buildings
UPS Room A – Annex Building (for DC1 and DC2)
UPS Room
Area A (Annex
Building)
No. of Units
Smoke Detectors 3
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
Fire suppression Cylinder 1 217 FM200
Model
Vesda System /
UPS Room B – Annex Building (for DC1 and DC2)

UPS Room
Area A (Annex
Building)
No. of Units
Smoke Detectors 3
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
Model
VESDA System /

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UPS Room C – Annex Building (for DC1)
UPS Room
Area A (Annex
Building)
No. of Units
Smoke Detectors 3
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
Model
VESDA System /
LVMS A – New Annex (for DC3)

LVMS A
Area (New
Annex)
No. of Units
Smoke Detectors 2
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
NOVEC
2 220
Fire suppression Cylinder 1230
Model

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LVMS B – New Annex (for DC3)
LVMS B
Area (New
Annex)
No. of Units
Smoke Detectors 2
Alarm Bell 1
Horn Strobe 1
No. of Suppression
Weight
Units Agent
NOVEC
2 207
Fire suppression Cylinder 1230
Model
1.6 CLOSED-CIRCUIT TELEVISION (CCTV)
Closed Circuit Television (CCTV) should be considered as essential part of Data Center Security as
handled by Facilities and Security Team. Data Centers are expected to have a ‘very high-security operation’. In
addition to the normal access control and electronic security you would expect in data center, a good CCTV
system can help back up the essential audit trails you need to determine who’s been coming and going of Data
center facilities. High security operation depends primarily on CCTV footage.
CCTV cameras serve two purposes, it defers unauthorized persons, and it will perform a recording to
establish what has happened and this recording can be viewed as a fact. Recording of CCTV cameras is highly
recommended and ideally takes places on digital recorders to be able to easily archive and eliminate a single
point of failure.

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1.7 DOOR-ACESS CONTROL
In the world of Data Center, security is the most important infrastructure element outside the server
cabinets and hard drives themselves. Access control is the one thing separating vast amounts of valuable data
from the wrong hands. Therefore, these organizations should be sure to practice the most cutting-edge security
techniques available to foil any would-be thieves. Also, handled by Facilities and Security Team
Data Center Doors can be secured in various ways; key locks – should have proper key management
procedures; Electronics lock – each employee or authorized personnel has a specific RFID Card which is also
being monitored on a certain computer monitoring for the outgoing and incoming individuals. TIM-BRC has
installed 5 Door access control for the ground floor; 5 door access control for the second floor; 9 door access
control for the Annex building.

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CHAPTER II
Data Center Equipment Operation

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2.1 ELECTRICAL SYSTEM
2.1.1 Generator and Automatic Transfer Switch (ATS)
ATS Controller and ACB
2.1.1.1 Testing Procedure
This procedure applies monthly during no-load testing and with load testing.
What to check before initialization of Testing:

1. Radiator Water Level
Note: Add “distilled” water only if necessary. Alarm will indicate once generator radiator level is below
standard.
2. Check Engine Oil Level thru dipstick
Generator Oil system acts as lubrication on the engines rotary parts and stationary parts. It reduces
the friction and wear on moving parts and to clean engine from sludge and varnish. Cooling by serving as a
heat transfer media to carry heat away from critical areas.
3. Check battery terminal voltage (must not be less than 25.5 V DC)
4. Turn-off Gen-set main circuit breaker (Low level Position)
5. Fuel Return Valve must be fully open
6. Fuel tank must be at normal level

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Starting Engine:
1. Switch in Panel to MANUAL MODE
2. Release the emergency button (Lock for standby unit only)
3. Start by pressing the generator ON button. The Generator will crank and run Note: Oil pressure must not
exceed 95-100 psi
What to observe during testing?
Bear in mind that the ATS will not respond just in case power failure occurs in-line with the testing. Both
controllers must synchronize accordingly meaning they must be in the same operational mode. If your gen-set
controller is in “manual mode” at sudden power fluctuation or power outage, it will not respond to ATS as your
ATS is in “automatic mode”. You still have the UPS to continuously power your loads without interruption
while your gen-set is preparing to supply. In this case you just have to switch the gen-set main circuit breaker
on and it will power up the load since it is in operation already.
Note: Do not turn it to auto-mode from manual mode while in operation because the engine will stop and recycle
its run again in another operational mode which is auto-mode therefore adding down-time to emergency Power.
a. Engine re-cranking consecutively at shorter interval might damage your engine starter.
b. Air Intake at radiator – Clear any blockade
c. Water temperature will increase between 114°F - 183°F
d. Frequency must be 60 Hz
e. Voltage – 380 Volts line to line and 230 Volts line to neutral
4. Shut off after 15 minutes by pressing the OFF button

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5. Record all Test run Data for maintenance log.
2.1.1.2 Data Center Generator Manual Power Transfer and Troubleshooting
WARNING! Always check power availability in the ATS control panel before proceeding to avoid
double change-over of power. If normal power returns, wait if the electrical loads are powered up so that you may not
proceed to manual transfer. Don’t forget to switch the Genset panel lock into active position first.
POWER OUTAGE - TRANSFER FROM NORMAL TO EMERGENCY PROCEDURE

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Conditions:
1. Automatic Transfer Switch (ATS) FAILS to transfer power
FOR MITSUBISHI 1 and MITSUBISHI 2
a. Using ATS panel controller for:
i. Press manual button on ATS Panel
ii. Press the Backup generator transfer (II Green Button)
iii. Check if electrical loads are power up.

Note: Personnel on-site may verify the success of power transfer thru Generator load display. Or may check
the power setup of UPS system transfers from Battery mode to Normal operating mode.

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b. Using ATS internal power transfer:
i. Press Red “OFF” Button of Normal Circuit Breaker
ii. Press Black“ON” Button to Energize the Emergency

Circuit breaker
Note: Check the status Charged of Emergency Circuit breaker – yellow status

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2.1.1.3 Generator unit function failures
Note: Once generator Fails to Start, Data center Engineer on-duty must be able to resolve unit issue for
less than 15 minutes. UPS power units can provide back-up power of 15 minutes during full-load capacity. If
not, Electrical System must be transfer to redundant unit to assure continuous operation on Data center
facilities and Equipment.
Common issue:
GENERATOR UNIT FAILS TO START:
1. Check charger if unplugged: It will take time to full charge if this instance happens, personnel
must procced with the backup unit transfer.
2. Check Fuel Status: Fuel level must be in normal condition and must have enough capacity to
sustain for a continues operation. If not:
a. Start Fuel pump to transfer fuel from the common day tank to generator unit fuel tank.
b. Proceed to unit transfer if level is to risk, or issue encountered during refueling generator
tank
3. Check Radiator level: below water level indicates that unit generator has insufficient coolant for
oil system and generator heat transfer for cooling system. Refill “distilled” water.
4. Check Pressure indication: High pressure remarks indicates sludges accumulated on fuel filters
and screens. This warning does not have first level restoration and MUST proceed with generator unit
transfer.

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GENERATOR UNIT FAILS TO STOP:
If Unit Fails to stop and auto power transfer is affected, proceed with the manual transfer procedure (2.1.1.2
Generator Manual Power Transfer).
1. Turn-off Generator Circuit Breaker. Isolate generator unit from data center power system
to prevent failure or fault line occurrence.
2. Manually press generator stop button. Electrically stop unit operation using control
system button.
3. Manually press Emergency Stop button. The biggest red button on generator control
interface is the unit emergency stop. This procedure is being done if unit doesn’t stop
using soft power. The purpose of this button is to cut all power unit auxiliary control
input supply thus discontinuing generator function.
4. Reset Emergency button. Twist Emergency button to release lock of the switch and
allowing continuity on auxiliary system.
5. Key in generator switch. Generator key is only available on the Data center engineer on
duty to prevent human error.
6. Turn on Generator CB. Turn on generator CB to allow back-up unit in emergency
position or setup.

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2.1.1.4 Building Generator Manual Power Transfer
Note: Building and Data center has separate generator units and has its own ATS to be able to supply
power on building electrical system such as common areas (e.g., FCU, Lighting loads, Offices)
Automatic Transfer Switch (ATS) FAILS to transfer power:
1. Open ATS enclosure Panel. Building ATS uses Air circuit Breaker (ACB) on both emergency and normal
side.
2. Press RED button on normal side ACB. This procedure isolates system from the connection of incoming
utility power.
3. Press BLACK button on Emergency side ACB. Allowing power input to be supplied by emergency
generator unit.
Note: Building Generator has only one unit availability. On duty personnel must ensure that it is always
in good condition. Refer to (2.1.1.3 Generator Unit Function Failure)
2.1.2 Uninterrupted Power Supply
The UPS is configured to operate as an on-line, double-conversion, reverse transfer system in
the following modes of operation:
A. Normal: UPS inverters continuously powers the critical AC load. The rectifier/chargers derive power
from the mains AC power supply source converting this to DC power to supply the inverters, while
simultaneously float/boost charging the battery system. Power supplied by the UPS inverters is, to within
specified tolerances, and at rated voltage and frequency.
B. Battery: Upon failure of the mains AC power supply source, the critical AC load is powered by the
inverter, which gets, without interruption, power from the battery system. There shall be no interruption
in power to the critical load upon failure or restoration of the mains AC power supply source. Upon

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restoration of the mains AC power supply source, power to the rectifier initially is restricted by a gradual
power walk-in. Following the short power walk-in period, the rectifier powers the inverter and
simultaneously recharges the battery through the battery converter. This shall be an automatic function
and shall cause no interruption to the critical load.
C. Off-Battery or Frequency Converter: When the battery system is taken out of service for maintenance or
the UPS is used as a frequency converter, it is disconnected from the battery converter and inverters by
means of external disconnect breakers. The UPS shall continue to function and meet all of the specified
steady-state performance criteria, except for the power outage back-up time capability.
D. Bypass: If the inverter fails, or the inverter overload capacity is exceeded, or the inverter is manually
turned off by user, and at this time the inverter is synchronous with the bypass, the static transfer switch
shall perform a transfer of the load from the inverter to the bypass source with no interruption in power
to the critical AC load. If the inverter is asynchronous with the bypass, the static switch will perform a
transfer of the load from the inverter to the bypass with interruption in power to critical AC load. This
interruption must be less than 15ms (in 50Hz), or less than 13.33ms (in 60Hz). The static bypass shall
be able to support continuously 135% of rated UPS capacity.

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E. Maintenance: Each UPS has an internal maintenance bypass (external maintenance bypass is an external
maintenance bypass which can be installed in the Maintenance Bypass Cabinet-MCB). If the UPS needs
to be maintained or repaired, after the inverter is turned off and the load is transferred to bypass, the
internal maintenance bypass or external maintenance bypass can be turned on and the UPS can be shut
down and the battery can be disconnected for maintenance purposes.
F. Parallel: For higher capacity or higher reliability, the UPS outputs (3ph/4w) can be directly paralleled
together; parallel controllers in every UPS automatically share the load. The largest parallel capacity is
up to four times the nominal load of each unit composing the system.
G. Regen Mode: The UPS system shall have the ability to perform self-test for full rated capacity without
using any external load banks. In this mode, UPS rectifier, inverter and static bypass shall be tested up to
full load capacity without any failure. Power consumption in this mode shall only be full load losses of
UPS.
H. Source Share mode: A part of the critical AC load is supplied by the mains AC input, and the remainder
of the critical AC load is supplied by battery. The ratio of the input and the remainder of the critical AC
load are supplied by batteries. This mode is mostly used in generator mode when a smaller generator
than needed is employed.

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2.1.2.1 UPS Shut-down Procedure
UPS shutdown procedure is only allowed upon the approval of the Management and during
preventive maintenance schedule.
Procedure
Pre-requisite: All loads must be transferred to the redundant System.
1. Turn the UPS into Static Bypass Mode by pressing "Inverter Off”
-If the UPS is Liebert UPS the Inverter Off must be pressed simultaneously with the other UPS in the
bank.
2. Open UPS input breaker.

-The status of the UPS will be “Battery Mode”, it means the only supply to the UPS is coming from
the battery.
3. Open UPS Battery Bank breaker

-After this the UPS unit will be totally turned off now.
2.1.2.2 UPS Start-up Procedure
Procedure:
1. Close UPS input breaker.

-The UPS panel now will be turned on and the default mode is Static Bypass.
2. Turn on the inverter by pressing Inverter On

-The UPS mode will be Normal Mode.
3. Turn on the battery Breaker.
4. If the UPS is now on Normal Mode. You can now transfer the loads.

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2.1.2.3 UPS Alarm Assessment Procedure
UPS system maintenance is under the service maintenance agreement of Emerson Network Power as (OEM).
Since the full maintenance of the UPS is under OEM, facilities should actively monitor the system metrics as per
informed by UPS interface display. Power management and activities can be seen in the selection screen. Below are
the following considerations to proactively monitor your UPS system:
1. Environmental-operating temperature must be within 21-26°C
2. Air-conditioning equipment must be 24/7 operational to sustain cooling requirements for UPS.
Cleanliness is strictly maintained.
3. Alarm Indicator- Alarm indicator must be treated seriously. Any “red” lit seen on the UPS interface
panel must be informed to OEM provided with incident report and escalation to immediate superiors and
management of TIM. Table shows the procedure.

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Alarm Level Action Remarks
Check UPS panel of what is status of
alarm, contact the service provider UPS Alarm Activated
1 through call tree escalation process
On call communication with the service
provider if the alarm is still present.
Receive instruction from service support
2 and carry out procedure to treat the alarm UPS alarm continuous
correctly. If the alarm is reset end with
incident report notifying immediate
superiors and management
If the alarm is yet unresolved, urgently call
the service provider to come for necessary
repair or parts replacement. Complete the
escalation process notifying immediate
superiors and management with updated
3 incident report. UPS alarm Critical
2.1.3 Data Center and Building Electrical System
TIM Data Center facility is being supplied by Meralco Distribution line on a 34.5KV line distributed in
different Feeders: Feeder 1 (Building system), Feeder 2 (Data Center1-T1), Feeder 3 (Data Center1-T2), Feeder 4
(Data Center2-T4) and Feeder 5 (Data Center2-T5). Each feeder has its own Step-down transformer which reduce
voltage level from 34.5KV line-line to 400V line-line.
1. Building system
Building system supplies input power for Data center auxiliary structure such as water supply (water
pump), offices, building lightings which includes Data center lighting system. It has a total capacity of
750KVA feed by Building LVSG for Panel DP-1 and DP-2.

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2. Data Center Systems
Data Center 1
The electrical structure has two (2) system transformer capacity of 1MVA each as standard for TIER
3 compliance for redundancy. UPS system is divided into three (3) structures; UPS system 1, UPS
system 2, UPS system 3. Each UPS system has a three (3) UPS operated in parallel rated 160KVA
each, a total of 480KVA, which uses to parallel and maintain range level of voltage for all IT loads. It
usually reduces harmonics, corrects rippled voltages, and maintain power quality being distributed to
its IT loads.
Data Center 2
The electrical structure has two (2) system transformer capacity of 1.5MVA each as standard for TIER
3 compliance for redundancy. UPS system is divided into two (2) structures; UPS system 1 and UPS
system 2. Each UPS system has a four (4) UPS operated in parallel rated 200KVA each, a total of
800KVA, which uses to parallel and maintain range level of voltage for all IT loads. It usually reduces
harmonics, corrects rippled voltages, and maintain power quality being distributed to its IT loads.
Data Center 3 and Data Center X
Both DCs are interconnected and has two (2) electrical system as standard for TIER 3 compliance for
redundancy. UPS system is divided into two (2) structures; UPS system 1 and UPS system 2. Each
UPS system (modular) has a total capacity of 400KVA (8-50KVA), which uses to parallel and maintain
range level of voltage for all IT loads. It usually reduces harmonics, corrects rippled voltages, and
maintain power quality being distributed to its IT loads.
Note: all isolation request with respects to Data center system is subjected for approval and advance
notification to the Operations General Managers and must provide exact methodology to prevent sudden
downtime. For Electrical Flow arrangement, please refer to TIM-BRC single line diagram (1.2.1 Electrical
System)

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2.1.3.1 Change-over of Data Center Transformer 1 and 2
Data center system transformer does not operate in parallel and must be change-over prior to Generator
unit transfer.
Procedure:
Option 1 (w/ back Up generator unit)
1. Turn “OFF” Transformer input circuit breaker.
Note: Upon isolation of transformer, the generator will automatically start due to the cut-off
supply of input power from the line feeder.
2. Switch “OFF” incoming feeder for the existing transformer. Switch (to-OPEN) OFF feeder use
on the High Voltage Switch Gear.
3. Switch “ON” incoming feeder for the other transformer. Switch (to-CLOSE) ON the feeder use
on the other transformer.
4. Turn “ON” the other transformer. This will allow input supply on the other transformer. But doesn’t
have continuity on the load side since the output line is still isolated.
5. Di-energized existing LVMSB. The whole electrical system will now be on UPS back up mode.
6. Energized LVMSB of the use Transformer. The system power is now back in normal operation.
7. Manually turn OFF the running Generator.
Note: If incase the unit doesn’t stop using soft stop. Follow procedure (2.1.1.3
Generator unit failures)
8. Turn OFF the output Breaker of the Generator.
9. Set the other Generator and ATS to Automatic.

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Note: If incase error displays on the generator control board, cancellation of changeover is a must.
Repeat the procedure to energize the previous transformer.
Note: This procedure must be done only on a time span of 15 minutes due to the sustainability of UPS Back-up time.
1. Set ATS and generator to Manual Operation.
2. Turn “OFF” Transformer input circuit breaker
3. Switch “OFF” incoming feeder for the existing transformer. Switch (to-OPEN) OFF feeder use
on the High Voltage Switch Gear.
4. Switch “ON” incoming feeder for the other transformer. Switch (to-CLOSE) ON the feeder use
on the other transformer
5. Turn “ON” the other transformer. This will allow input supply on the other transformer. But doesn’t
have continuity on the load side since the output line is still isolated.
6. Di-energized existing LVMSB. The whole electrical system will now be on UPS battery mode.
7. Energized LVMSB of the use Transformer. The system power is now back in normal operation.
Upon completion of the above procedure. The whole Data center electrical system is now in normal operation.
The personnel may verify the success of the operation through the input power of the UPS units.
8. Turn OFF the output Breaker of the Previous Generator.
9. Set the other Generator and ATS to Automatic.
Note: If incase error displays on the generator control board, cancellation of changeover is a must.
Repeat the procedure to energize the previous transformer.

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2.2 AIRCONDITIONING UNIT
2.2.1 Microprocessor Control
The microprocessor control board contains the program settings and all the stored operating
parameters that can be viewed and set on the user interface.
The control system has the following functions:
• Temperature and humidity control based on set points programmed on the user interface
• Ability to set dual set points for temperature control
• Complete alarm signaling system
• Ability to record alarms
• Configuration of alarm signal contacts on the user interface
• Programming of automatic restart after power is restored
• Remote unit switch on/off
• Control compressor sequencing to guarantee efficiency and reliability
• Setting of electronic thermostat valve with alarm signaling
• Two levels of password (settings and service)
• Ability to communicate with a supervision system using the RS485 serial board, LON FTT10 by
trend and pCO Web (optional)
• Control of clock/date (clock card optional)
• Calculation of operating hours and cycles times of major components
• Symbols to show status of all sensors and the values recorded by the sensors and the values recorded
by the sensors connected to the control board

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• Operating scheduling times for switching the units on/off (with optional clock board): weekdays,
weekends, and holidays
• Local Network Management with optional programming the rotation of one or two stand-by units and
the operation of these unit's setback mode settings based on
• “Override” function that allows manual control of major component without excluding remote
control
2.2.2 Unit Control Setup
Button Description
ALARM Views and resets

alarms (Flashes red
when an alarm is
triggered)
PROGRAM Enters Configuration
Menu
ESCAPE Exits the screens
UP Moves up the menu

ENTER Confirms
DOWN Move down the menu
Unit Startup Condition:
1. Check the display light is on to verify unit control board is power up.
2. Check the red light on the ALARM button is off (NO ALARMS ARE ACTIVE)
3. Check the unit switches are ON after pressing the ENTER button.
Alternatively:
- Check that the unit is started when the remote digital input ID2/4/6 contact is closed.

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- Check that the unit is started by the supervisory system (If serial card is inserted)
- Check that the unit is started up by daily or weekly time schedule (If clock is inserted)
Adjusting Parameters:
To modify set parameters and to configure a sub-routine (set-point, differential):
1. Proceed to the screens in the programming method.
2. Use UP and DOWN button to select the screen that shows the parameters (a cursor flashes in the top left
corner)
3. Press the ENTER button to move the cursor to the parameters to be modified
4. To select the parameter value, which can be numerical or Boolean (YES/NO), use UP and DOWN button.
Note: Numerical Value can be varied only within the set control limits.
5. Press ENTER button
6. To return to the previous screen, press the ESCAPE button.
7. To modify the parameters in the other screen, press ESCAPE until the cursor is at the start of the first line.
8. Press UP or DOWN button to select the desired screen.
Unit Configuration:
This allows you to view operation information; however, only the information or data relative to the chosen
configuration appears:
1. From the main screen, press UP or DOWN button until reaching the menu that groups the items described in
the following selection.
2. Select Desire Option

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3. Press ENTER
2.2.3 Unit Command Screen
Unit ON/OFF
This screen is used to switch the unit ON and OFF. based on the current status unit, a different icon is displayed
indicating the operation to be performed. In the event of forced activation/deactivation in automatic mode (remote
contact, supervisor, time bands), the setting password is required for confirmation.
Input/Output
This screen is used to verify the state of the input and the output boards. The initials on the display are the
same used to identify components within the unit.
Setpoints
This screen is used to check the setpoints and the other calibration parameters for the correct operation of the unit.
Since the parameters are read-only the values cannot be changed. To set the values and access the parameters in
programming code, enter the setting’s password. All variable is factory preset so that the control functions correctly
maintain the room temperature.
Alarms History
This screen displays the historical sequence of the alarms activated (the microprocessor stores the last 100
events in its memory) All the alarms are saved can be read in sequence by
pressing the UP or DOWN button. If the clock card (optional) is installed, the date and time is recorded for each alarm
event.
Software information

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This screen displays the software version, BIOS, boot, and unit serial number. This information is essential
when adding a new unit to a group of connected units in the LAN. When contacting a service center, the version of
the control program saved on the control board must be indicated precisely.
EXV Valve status
This screen displays the information from the electronic expansion valve drive boards. GSM Modem
Status
This screen displays the information on the operating status of the GSM modem and any error signals.
Setpoints
This screen is used to check the setpoint and the other calibration parameters for the correct operation of the
unit to set the values and access the parameters in programming mode, enter the setting password. All variables are
factory preset so that the control functions correctly maintain the room temperature.
Sleep Mode
This screen displays the setback function, which can be either activated or deactivated by using the control
panel or BMS. This function consists of an automatic start-up of the standby unit if the unit exceeds the following
programmable limits for at least 30seconds:
• Minimum temperature
• Maximum temperature
• Minimum relative humidity (only with optional humidity sensor)
• Maximum relative humidity (only with optional humidity sensor)
The setback function intervenes to control the room conditions—although with larger tolerances— even if the whole
system is in stand-by. Its intervention is independent and not influenced by signals from remote systems. The
intervention of the setback function is not considered an alarm situation.

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Fan Cyclical Start: If set to Y, the fan runs in cycles, defined by the cycle time, to allow air from the room to be drawn
across the sensor. When in setback mode, in the STATUS screen the symbol is displayed. Normal operating conditions
are reset automatically when the temperature values return to values set for [temp. min. + 2°C] + 3.6°F
and for [max. temp. - 2°C] - 3.6°F. A minimum of 15 minutes must pass before the unit exits the setback mode. This
enables stable conditions to be reached and avoids continuous switching ON and OFF of the fans. When normal
conditions return, the icon is displayed, alternating with other icons depending on the previous status.
2.3 FIRE SUPPRESSION SYSTEM
Compressed FM200 Agent is held in the cylinder by a discharge valve. When the discharge valve is actuated by a
control head, the valve piston is discharge and the compressed liquid escapes through the discharge port of the valve and
is directed through the distribution piping to the nozzles. The nozzles provide the proper flow rate and distribution of
FM200 Agent. The amount of FM200 agent to be provided shall be the amount required to obtain and hold the minimum
uniform concentration for ten (10) minutes. The contractor shall take into consideration such factors as unclosed opening
(if any), run-down time of fans and any other feature of the facility that could affect concentration.

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2.3.1 Operating Procedure
Automatic Operation
When a system is operated automatically by means of a detection and control system, everyone must evacuate
the hazard area promptly upon hearing the pre-discharge alarm. Make sure no one enters the hazard area. Call the fire
department immediately.
The system is actuated by photoelectric smoke detectors. Automatic operation in each separate protected area is as
follows:
a. Action of one (1) detector in either loop shall:
1. Illuminate the respective zone (Circuit) lamp on the protected area.
2. Energize a pre-alarm audible or audible/visual signal associated with the area in which the
detector was operated.
3. Actuate door close/holders on access doors to be protected area.
4. Transmit a signal to the building’s fire alarm system.
b. Actuation of a second detector in the same area, but on the second detection loop, shall:
1. Illuminate the respective zone (Circuit) lamp on the control unit.
2. Energize an evacuation audible and visual signal associated with the area in which the detector
was operated.
3. Start time-delay sequence of 30 seconds.
4. Shut down ventilation system and/or close dampers.
c. Discharge of the FM200 agent occur at the end of time-delay period.
Remote Manual Operation

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The system is capable of being actuated by manual discharge stations located at each fire exit. Operation of
manual discharge station shall duplicate the cross-zones sequence description above, except that time-delay is
bypassed. The manual discharge station is electrical actuation type and be supervised at the control panel.
1. Proceed to the appropriate remote manual pull station for the hazard.
2. Operate the manual pull station.
3. Leave the hazard area immediately
4. Allow no one to enter hazard area. Call the fire department immediately.
Note: the above instructions must be displayed in the protected area.
Manual control is not part of normal system actuation and should only be used in an emergency last resort.
1. Proceed to appropriate cylinder for hazard.
2. Remove safety pull pin from the cylinder control head.
3. Operate the lever, following the instructions on the lever or control head nameplate.
4. Leave the hazard area immediately.
Note: Allow no one to enter the hazard area. Call the fire department immediately.
2.3.2 Post-Fire Operation
After fire suppression is discharge, qualified fire suppression system maintenance personnel must perform
post-fire maintenance. Observe all warnings, especially those pertaining
to the length of elapsed time before entering the hazard area.
Do not enter hazard area with an open flame or lighted smoking materials.
Flammable vapors may cause reignition or explosion. Ensure the fire is completely
extinguished before ventilating the area. Ventilate the area thoroughly before
permitting anyone to enter the hazard area, or use a self-contained breathing
apparatus.

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2.4 CLOSE CIRCUIT TELEVISON (CCTV)
2.4.1 Configure Remote Live Viewer connection
Procedure:
1. Open the Nuuo remote live viewer Start > All Programs > NUUO IP Surveillance system.
2. New window will pop up.
3. Click the hammer icon to access system settings
4. New window will appear and go to server tab to input the server IP address and log in
credentials.
5. After adding the server details, it will be return on main panel and the server will added and
right click on the server name and select log in.
6. Log in credentials will appear and input the designated credentials assign.
7. Server and camera will be online and accessible.
2.4.2 Execute Playback footage
Procedure:
1. To execute playback, click the execute playback system
2. New window will appear and its “Playback Viewer”
3. Select the “Date Time search Dialog” to start searching footage.
4. Time Search window will appear.
5. Select the server machine want to access the footage.
6. Log in credentials will appear. Input assign credentials to access the server.

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7. Once log in you may now select the camera you want to playback and select date and time.
8. Camera will now start playback in main panel.
2.4.3 Exporting selected camera footage
Procedure:
1. To export selected camera footage, select “Export Video/Audio”.
2. New window appears and select designated path you want to save the video. Input file name
of video.
3. After selecting the path of video, you may select the start/end date and time of video want to
export.
4. Exporting video will initialized.
5. Exported Video can now be access and view on folder path.
2.5 ACCESS CONTROL
2.5.1 Adding Authorization Group for Designated Door
Procedure:
1. Open “Access PE Configurator”. Start > All Programs > Access
Professional Edition.
2. New window will appear. “configurator main panel”

3. To add new authorization group for specific door. Click “Authorization Group”
4. After clicking the authorization group icon new window will appear

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5. Click the add button to create new authorization group and input designated name for the
authorization.
6. After creating authorization group add the door want to be part of authorization and
authorization now ready to assign on corresponding employee card number.
2.5.2 Adding New Personnel and Authorization Group Assign
Procedure:
1. Open “Access PE Personal Management”. Start > All Programs > Access
Professional Edition.
2. New window appears “Personnel Management Panel”
3. To add new personnel, click this icon to start adding personnel
4. New window will appear and start to input the employee’s details such as
Last name, First Name and etc.
5. After input the employee’s details select one on the Assign Card 1-3
6. After selecting “Assign Card 1”, new window will appear and input the card number of
employee found in the back of the badge ID.
7. After assigning the card number of personnel it would be prompt ‘Card
Successful Assigned”
8. Next is to assign the “Access Authorizations” of personnel.

9. After clicking the Access Authorizations Tab, you may select authorized area for the card.
10. Employee card was now ready to use and readily access.

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CHAPTER III
Data Center Operation Procedure

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3.1 Data Center Operation Profile
Data Center Operation has provided and set service level agreement (SLA) to provide quality services towards
clients. Performance Management system in each Data center personnel for evaluation of their work ethics in line
with the standard set by TIM-BRC management.
3.1.1 Service Level Agreement (SLA)
SLA; Service level agreement is a written agreement with external service providers to support the business
commitments. If for some reason the level of service is not what it is supposed to be according to the agreement,
liabilities, could be involved, such as claims, discounts on invoices or penalties. SLA must be followed upon client
request for provisioning and hands on procedure for data center operation.
Table. Data Center SLA

DCO Sope of Works with SLA
Category Request Type SLA
Patch panel installation 60 minutes

Equipment Uninstall 120 minutes
Installation of exhaust fan 120 minutes
Client Power Termination 60 minutes
Request for item server tray 60 minutes
Request for item equipment railing / brace 60 minutes
Request for item patch cord 60 minutes
Request for item RJ 45 60 minutes
Request for item power cord 60 minutes
Request for item adaptor 60 minutes
Normal power request and monitor 60 minutes
Installation of blanking panel 60 minutes
Support 60 minutes
Client Equipment Testing 60 minutes
Remote Hands
- Tape Loading 15 minutes

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- Reseating of Patch cords 15 minutes
- Power Cycle / Reboot of Equipment 15 minutes
- Physical Checking 15 minutes
- Status Checking thru LED incator 15 minutes
- Status Checking thru Monitor and Keyboard 30 minutes
- Level 1 Configuration of Equipment (client dependent) 60 minutes
- Cable Tracing 30 minutes
- Crimping of UTP cable 20 minutes
- Harnessing of Network / Power Cables 30 minutes
Technical Inquiries
- Equipment Power Sizing 240 minutes
- Proposal for New / Expansion of Infrastructure 240 minutes
- Data Center Audit and Design 240 minutes
- Site Visit 240 minutes
Temperature Reading (Cold and Hot Aisle) 15minutes
Client Rack`s Power Checking/Reading 15 minutes
Data Center Facility Report 360 minutes
Client`s Power Consumption Report 360 minutes
Inventory of Equipment (Per Rack) without power 60 minutes
Client`s Equipment Delivery Receiving/Pullout 15 minutes
Equipment Ingress (Per Equipment) 15 minutes
Equipment Eggress 15 minutes
Request for Items (patch cords, power cords, bolts and nuts etc.) 30 minutes
DCS - Cable Provisioning
Provisioning - GNS Cable Provisioning 180 minutes
Activity
- Cross Connect Cable Provisioning 180 minutes
Rack Provisioning
- Rack supplied by TIM 300 minutes
- Rack supplied by Client 720 minutes
Power Provisioning 180 minutes
Equipment Installation 180 minutes
Rack Decommisioning
- Rack supplied by TIM 300 minutes
- Rack supplied by Client 720 hours
Cable Decommisioning
- GNS Cable Decommisioning 180 minutes
- Cross Connect Cable Decommisioning 180 minutes
Equipment Uninstallation 180 minutes
Data Center Data Center Hourly Facility Monitoring 60 minutes
Facility Activities Design of Data Center for Improvement/Expansion/Repair 480 minutes
Genset No Load Testing 60 minutes

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Genset Load Testing (All gensets) 480 minutes
Electrical Change System 30 minutes
PACU Power Supply Change System 60 minutes
Meralco Power Interruption Response 240 minutes
Electrical System Failure/Alarm Response 240 minutes
PACU Failure/Alarm Response 240 minutes
Other Admin Works (cleaning,painting,repair etc.) 480 minutes
Data Center Repair Works 480 minutes
Contractor Installation / Construction Works 480 minutes
Assistance
Site Visit 120 minutes
Equipments Preventive Maintenance 240 minutes
Meeting and Discussion 120 minutes
Data Center Weekly DC Profitability Report 120 minutes
Operation Monthly DC Profitability Report 120 minutes
Reports
Monthly DC Power Reading 120 minutes
Monthly DC Thermal Scanning Report 480 minutes
Client`s Thermal Scanning Report 60 minutes
Troubleshooting / Fan 120 minutes
Maintenance Diffuser 180 minutes
Lighting 60 minutes
Electrical Wiring 180 minutes
PM of CRAC/FCU/PACU/Chiller 300 minutes
Repair of CRAC/FCU/PACU/Chiller 360 minutes
Thermal Scanning/Retightening of CB terminal lugs, ATS, MTS, 360 minutes
Panel, Boards, Bus bars, ACB, Busduct
With Load or With Out Load Testing of GENSET 30 minutes

Hydrometer Reading 30 minutes
Pipe/Lavatory Declogging 60 minutes
IDC Vacuuming, Cleaning of Raised Floor, Under Raised Floor, 180 minutes
Top/Inside Rack
Inspection of emergency light/Fire Extinguisher 120 minutes

Inspection of Fire Exit / FM200 60 minutes
Switch relocation 120 minutes
Power outlet 120 minutes
Data Cable 180 minutes
Power Cable 180 minutes

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Replacement of Chiller parts 300 minutes
Replacement of Batteries 180 minutes
Replacement of CRAC parts 180 minutes
Installation Power Outlet 60 minutes
Additional Lighting 60 minutes
Data port 60 minutes
Others (kindly specify) 120 minutes
Remove / Physical Data Port 180 minutes
Uninstall Power outlet / Device 180 minutes
Assistance to install / transfer item 180 minutes
Renovation Item disposal 300 minutes
Painting of walls 1440
minutes
Reconfiguring office setup 1440
minutes
Request for Extension Cord 120 minutes
Furniture / Items Adaptor 120 minutes
Furnitures Chairs 240 minutes
Furnitures Table 240 minutes
3.1.2 DCO ticketing
Data Center Operation (DCO) ticketing system is a computer-based monitoring of time span
assessment for each request that was made. Every acknowledge request has its corresponding Service
Level Agreement (SLA). Please see (3.1.1 SLA) SLA table. Once request was made, the Client support
/ Costumer support engineer will create a ticket number for every request acknowledge. The time clock
starts running until the work is completed and a report was made upon completion of the ticket number.
By then, ticket can now be close by the Data Center Engineer which means the accomplishment of the
request.

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Activity Vendor DCO CSG DCO CSG Activity
Acknowldege the Acknowldege the request Request ticket for the

Vendor Email request
request from Vendor. from DCO and Vendor. activity Generate ticket no.
assist
Identify activity Check and review the
requested. Acknowedlge the ticket Provide ticket details and
details given by
1. Preventive assign to DCO
Vendor
maintenance
2. Site survey
3. etc.
Proceed with the activity
Yes
Additi onal Contact Vendor for the
information needed details .
Verify the procedure

No
and MOP Yes
No
findings/ Close the ticket END
Normal
Approval and work
permit creaion
Provide No Complete No
details/document details
Forward to vendor and Report to

Yes DCO team/management
Request manpower
and date of activity Troubleshoot
No Complete
Provide details No No
details
fi ndings/
Normal
Yes
Forward details to CSG Yes

for work permit
Generate IR and resolve
the ticket
Prepare MOP with
approval if needed

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Figure 3.1.2.a: Vendor assist
Activity Client CSG DCO CSG Client Activity
Acknowldege the Acknowldege the

Client assist Email request
request from client. request from CSG.
Identify service Check and review the

requested. procedure given by Recieves and forward
1. Remote hands client the details to DCO
2. Tape loading
3. Patching of network
cables.
4. etc.
Yes Contact client for the
Additional Provide additional
needed details to
information details/document
complete the activity.
Verify the procedure No
Proceed with the

procedure given
Provide No Complete
Yes Resolve the ticket
Create and assign Inform CSG that

ticket to DCO Close
Closethe
theticket
ticket
request is completed.
Yes
Inform client that Succesful
Resolve the ticket activity is done End
No
Proceed with the Recieves and forward Provide result and

additional procedure. the details to DCO procedure
Figure 3.1.2.b: Client assist

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Activity PRV CSG DCO CSG PRV Client
Acknowldege the
Rack Email request Acknowldege the request from CSG.
request from PRV.
provisioinig with SOF
Review the SOF for Recieves and forward

details the details to DCO
Checking of SOF
Yes Contact PRV for the

Addi tional Provide additional
needed details to
Proceed with the rack

Yes
provisioning
Create and assign

Installation of 2 PDU
ticket to DCO
strip in A and B system
setup
Tagging of PDU strip

and socket
Turn-off A and B
power supply
Termination of PDU
male socket.
Termination of ground
wire to rack enclosure.
Continuity testing of
PDU strip and male
socket
No
Pass Troubleshoot for
possible short circuit.
Yes
Energize the PDU strip
Voltage testing
single phase: 220V to
240V
Three phase: 440V to
480V
No
Pass Troubleshoot for
possible open circuit.
Yes
Cleaning/housekeeping
of work area and rack Recieves and forward Provide result and
the details to DCO procedure
Inform CSG that the

activity is done
Accomplish rack
provisioning form
Resolve the ticket Close the ticket

No
End Inform client that Succesful

Yes
activity is done End
Figure 3.1.2.c: Rack provisioning

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Acknowldege the
Cable Email request Acknowldege the request from CSG.
with SOF request from PRV.
provisioinig

Checking of SOF

needed details to
Proceed with cable

Yes
provisioning
Create and assign

ticket to DCO
Prepare UTP and RJ45
Crimping of UTP and

RJ45
Testing of cable
No Check for loose

Pass
end/mismatched color
code
Yes
Provide tagging on
both end
Patching on the
assigned port
Layout on cable tray

and secure with velcro
for proper grooming
Conduct end to end

testing
No
Yes
Pass
No DP port is
connecte
d
Yes
of work area and rack
Inform CSG that the Recieves and forward Provide result and
activity is done the details to DCO procedure
Accomplish Cable
provisioning form

No

Yes
Figure 3.1.2.d: Cable copper provisioning

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Acknowldege the
Fiber cable Email request Acknowldege the request from CSG.
request from PRV.
provisioinig with SOF

Checking of SOF

needed details to
Proceed with cable

Yes
provisioning
Create and assign

ticket to DCO
Prepare required FOC
Testing of cable
Pass No
Clean end/replace FOC
Yes
Provide tagging on
both end
Patching on the
assigned port
Layout on cable tray

and secure with velcro
for proper grooming
Conduct end to end

testing
No
No DP port is
Pass
connecte
d Yes
Yes
of work area and rack
Inform CSG that the

activity is done
Recieves and forward Provide result and

the details to DCO procedure
Accomplish Cable
provisioning form
No
End Yes
Inform client that Succesful
Figure 3.1.2.e: Fiber copper provisioning

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Activity Client CSG/FSG DCO/NOC CSG Client
CSG will acknowldege Acknowldege the

Email request request from CSG.
Uplink/DR for DR/Uplink
the request from
client.
Locate the warseat

designated to client
FSG will provide
warseat location
Proceed with uplink
provisioning
No with Request port assignment

Inform client/AM from NOC for uplink
warseat
connection
Yes
Crimping of UTP and

RJ45
Create and assign
ticket to DCO
Testing of cable
No Check for loose

Pass
end/mismatched color
code
Yes
Patching on the
assigned port
Conduct end to end

testing
Yes
No
No
Recieves and forward Onsite
No correct Yes the details to DCO
Pass port
Yes
Provide result for
Cleaning/housekeeping trouble shooting
of work area
Inform CSG that the

activity is done

No

activity is done
Yes
End
Figure 3.1.2.f: Uplink/DR

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Activity DCO CSG
Hourly Request ticket for Acknowledge and

monitoring hourly monitoring create ticket
Conducts hourly Provide ticket number

monitoring to DCO
Proceed to the
following area:
1. DC 1
2. DC 2
3. DC 3
4. Annex A
5. Annex B
With
abnormalities
END
Report to team and
Investigate
Contact the vendor of

equipment
Document and make

IR
Resolved the issue

with vendor
No Back to Yes
normal
Figure 3.1.2.g: Hourly monitoring

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3.1.3 Performance Management System
Performance Management system provides self-assessment on employees work performance
on daily basis. Performance Management System has an individual evaluation and as well covers the
performance as a team. The Data within incorporates the Key Result Areas (KRA) section in which
states the main area for the target goal of individual personnel. The Key Performance Indicators (KPI)
notes the set standard to achieve the KRA.
Table. Sample Performance Management System-DCO
Section A: INDIVIDUAL SCORECARD (Goals vs. Accomplishments)

Sample Individual Scorecard
PERFORMAN
GOALS / KEY
CE WEIG POINTS
RESULT
RATIN (Rating
MEASURES/ HT ACCOMPLISHMENTS G x
AREAS (KRA)
KPI (KEY (%) Weight)
PERFORMAN
CE
INDICATORS
)
KRA 1: Revenue 100% (indicate Persons accomplishments)
1. Target revenue achievement
10% 0.00 0.00
achievement of sales company
revenue
target
KRA 2: Speed 80-85% - 1.00
1. Improve
completion Percentage of 86-89% - 2.00
rate of service total SLA for
request DC 25% 90-94% - 3.00 0.00 0.00
from 80% to 90% on tickets 95-99% - 4.00
committed service 100% -
level 5

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KRA 2: Attendance Sick Leave Remaining
1. Improve
Employees 2 & below - 1.00
attendance 3 - 2.00
12.5% 5 - 3.00 0.00 0.00
6 - 8 - 4.00
9 & above - 5
Attendance
Late
More than 4 hours - 0
12.5% 0.00 0.00
Less than 4 hours - 5
KRA 3: Quality Downtime (Tier3 99.982% up time)

1. Maintain DC SLA 94.40 mins to 75.53
Up mins - 1.99 to 1.00
75.52 mins to 56.65
time mins - 2.99 to 2.00
56.64 mins to 37.73
Percentage of mins - 3.99 to 3.00
actual DC 37.72 mins to 18.89
2. 100% PMS on ALL SLA 20% mins - 4.99 to 4.00 0.00
critical DC 18.88 mins to 0 min -
components 5
Attained: 1Hr Downtime = 2.60 SLA = 0.00
- Power system 99.9885%
(quarterly)
(indicate Persons accomplishments)
- Cooling system
(monthly) Attain 100%
10% 0.00
- Fire protection / PM schedule
detection (quarterly)
KRA 4: Cost 5% reduction (indicate Persons accomplishments)
1. Reduction on
Power on Office
10% 0.00 0.00
Consumption Power
Consumption
0.00
TOTAL POINTS(A)

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Section B: PROFESSIONAL ATTRIBUTES
Read the description of each corporate value / job factor carefully. Write the number of description that fits or
nearly fits the performance of the ratee for every job factor. Avoid subjectivity in the rating process. Your rating
should reflect the true behavior that drives the performance of your subordinate for the specified rating period.
RATING POINTS
(1-5; 5 (Rating
VALUES DESCRIPTION WEIGHT
being the x
highest) Weight)
EFFICIENCY & Fast & accurate on all jobs. Has

EFFECTIVENESS exceptional expertise & mastery of all
5 phases & details of work. Does not need
This pertains to the speed & the guidance of superiors to determine
accuracy of work performed. what should be done in a work situation.
Works in above average speed & is
It also pertains to the accurate except on very difficult jobs.
awareness & familiarity with Has very good knowledge of all phases
the fundamentals, techniques & 4
of assigned tasks & needs very little
essentials of the job being guidance from superior to ascertain what
handled as reflected in the way should be done in a work situation.
the employee performs his job. Works in average speed & is usually
20%
accurate. Has adequate grasp of job
essentials but may need occasional
3
assistance from immediate superior or
may rely on others for special
knowledge.
Slow & careless at times. Has limited
2 job knowledge, thus requires frequent
assistance from superior.
Very slow & usually inaccurate. Has
inadequate knowledge on the job, thus
1
needs substantial assistance to do the job
properly.
MOTIVATING PEOPLE Requires no motivation. Employee is
self-driven to accomplish task wihout
This pertains to the ability of an 5 any external reward. Such attitude
employee to find ways to be encourages others to work with the same
self-driven to do assigned tasks level of motivation.
without expecting any external Highly motivated, thus, needs no
reward; also pertains to how prodding to accomplish his tasks on 10%
this attitude affects the 4 time. This kind of enthusiasm positively
workplace affects his colleagues & the
performance of the entire unit as well.
Motivated. Has the self-drive to
3 accomplish tasks without any external
reward.

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Slightly motivated. Unfocused
2 sometimes, that's why needs a little
prodding to finish the job.
Lacks motivation at work. Tends to
procrastinate & could not get work done
1 on time, affecting the work of others &
the performance of the entire unit as
well.
PASSION AT WORK Actively seeks & accepts
responsiblities; Handles job
This is the driving force that changes/new tasks with exceptional
stimulates the employee to 5 receptiveness & eagerness; offers ideas
eagerly seek & accept & does relevant tasks without being
responsibilities, to handle job asked; does not give up until he achieves
changes or new tasks, to do excellence in his work.
things without being asked & to Takes full responsibilities without
not give up until he achieves an hesitations & displays a positive
excellent job. attitude towards job changes;
4
Resourceful & offers ideas; Learns new
tasks & responsibilities at a more than
satisfactory speed.
Normally accepts responsibilities 10%
though sometimes with hesitations.
3
Manifests average willingness &
enthusiasm to h&le changes/new tasks.
Frequently accepts responsibilities
with hesitations. Complies with job
2 changes only as required, manifesting
very little enthusiasm & willingness.
Work output requires improvement
Reluctant to accept responsibilities;
Speed of coping with changes is rather
1 slow & requires repeated instructions.
Frequently provides work output that is
poor in quality.
OUTSTANDING Consistently goes beyond & above
PERFORMANCE what the job requires & takes
additional steps to see that a task is
This pertains to the individual's completed in a timely & efficient
work output that is above what 5 manner. Makes additional effort to
is expected of him. It is going help co-workers who are falling short of
the extra mile to provide quality standards. Usually volunteers for
service to customers & difficult tasks others may shy away 20%
assistance to co-workers who from.
are falling beyond, thereby Frequently exceeds goals & objectives.
resulting to the overall success Very polite & does not hesitate to help
of the unit. 4 co-workers/customers making them
satisfied with the way they have been
treated.

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Performance is satisfactory. Meets all
goals & objectives, criteria for quality,
quantity & timeliness of work. Work
3 attitude towards the co-
workers/customers is such that it does
not complicate uncomfortable or
difficult situation.
Performance tends to be erratic most
of the time especially when under
stressful condition. Sometimes lose
track of his priorities causing some
2
delays in work assignments. Sometimes
disrespectful & inattentive to
clients’/colleagues’ needs. Is sometimes
moody & snaps when asked for help.
Accomplishes practically very little as
he doesn’t know how to prioritize &
therefore tend to spend time idly.
Cannot work when under stressful
1 situation. Would rather pass the
responsibility to deal with an angry
customer to co-employee or to boss or
would himself be angry if faced with an
“unreasonable customer”.
WORK ETHICS Committed to doing what is right &
always performing assigned tasks
It pertains to the individual's based on truth & honesty. Strongly
ability to demonstrate ethical refuses to blame others just to avoid
behavior in the workplace by liability & always treats co-employees in
performing tasks based on 5 respectful, courteous & professional
honesty & integrity, manner. Strictly adheres to the company
taking responsibility for policies especially on established work
actions/results, adhering to schedules & lunch periods. Rarely
company policies, & by treating misses a day's work & hardly comes in
others fairly & with respect. late.
Frequently keeps his/her word &
performs assigned tasks based on
truth & honesty. Always accepts
15%
responsibility for own actions in the
workplace & treats others fairly & with
4
respect. Consistently adheres to the
company policies especially on
established work schedules & lunch
periods. Absences & tardiness are kept
to a minimum.
Can be trusted upon to perform
assigned tasks based on truth &
honesty. Does not make excuses for
3 errors or problems, instead
acknowledges & corrects mistakes.
Tends to isolate oneself from others
while working toward team goals.

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Normally adheres to the company
policies especially on established work
schedules & lunch periods. Absences &
tardiness are kept within allowable limit.
Has little integrity & has the tendency

to lie or blame others just so to avoid
accountability. Sometimes treats co-
employees with hostility or indifference;
2 works well with some, but, not others.
Tends to "bend the rules" when faced
with pressure. Incurs more than the
allowable number of absences &
tardiness.
Lacks integrity & shows no
importance to values such as honesty
& trustworthiness, thus cannot be
trusted upon to be sincere. Is difficult
1
to work with & is unpleasant in dealing
with others. Seldom adheres to the
company policies Perennially absent &
tardy.
EMPLOYEE FOCUS Makes an effort to equip himself with
new learning & skill by doing
This pertains to how the research & attending non-company
individual equip himself with sponsored trainings. Shows eagerness
5
additional skill & learning in to learn by actively participating in
order to deliver more & better trainings. Immediately applies new
work output; learning & skill to his work for better
performance. Has the desire to level up.
It is how the individual applies Shows eagerness to learn by actively
acquired learning & skill to his participating in trainings.
work & the desire to follow a Immediately applies new learning &
career path leading to success 4
skill to his work for better performance.
Has the desire to level up. Shows
eagerness to attend seminars & training 10%
Attends seminars & training as
instructed by immediate superior.
3
Applies the acquired learning & skill to
his work as necessary.
Hesitates when told to attend
seminars & training. Needs prodding
2 just to comply. Refuses to apply
acquired knowledge & skill & would
rather do what he is used to do.
Refuses to attend seminars & training.
1 Usually has a reason not to attend. Is
content to be where he is now.

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RELIABILITY Can be 100% depended & trusted
upon to complete assigned tasks without
The individual’s trustworthiness errors under all circumstances. Knows
5
& reliability to fulfill how to prioritize such that all tasks are
responsibilities & to complete submitted earlier than the agreed upon
assigned tasks without any deadline.
errors; ability to Can be strongly relied upon to fulfill
handle/withstand pressures & responsibilities & deliver error-free
problems encountered in the 4
work output within schedule despite
performance of duties. pressure or stressful situations.
Can be normally relied upon to deliver
work output that is free from error.
3
Requires only occasional follow up to 15%
complete job assignments.
Reliability tends to be erratic most of
the time. Sometimes lose track of his
priorities causing some delays in work
2
assignments. Information/reports given
frequently needs
validation/confirmation.
Cannot be relied upon. Accomplishes
very little as he doesn’t know how to
1 prioritize & therefore tend to spend time
idly. Cannot work under stressful
situation.
TOTAL POINTS (B)
PERFORMANCE RATING SUMMARY
Weighted Average
PERCENTAGE
DISTRIBUTION Total Points (A, B) (Total Points x %
Distribution)
Section A – Individual Scorecard
(Goals vs Accomplishments) 0.00 0
80%
Section B – Professional Attributes
0.00 0
20%
0.00
OVERALL RATING

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3.2 TIM-BRC Policy
For the safety and security precautions for the Data Center, every TIM personnel’s, guest, and field
engineers the TIM-BRC impose house rules that strictly to be followed to avoid unnecessary security block
during activity.
 Only Authorized customer representatives and personnel are allowed to enter the premises. Every visitor
must wear the visitor’s ID pass. Visitors must present valid government ID prior to receiving the visitors ID
pass. Access to locations other than the assigned data hall(s) and/or room(s) is prohibited. Badges must be
always clearly visible.
 Security escort is required upon entry inside the BRC. NO escort/NO entry policy.
 For your own safety and other people’s safety, instructions from our Data Center Engineers must be always
followed. You are also obliged to follow the house rules.
 Brief our Data Center Engineer concerning any equipment that needs to be brought in or taken out of the
BRC.
 Announce in advance when you plan to visit the data center. You must register at the reception desk upon
entering BRC premises and notify then when leaving.
 Avoid hazardous situations. Do not operate any equipment that may constitute a safety hazard. If in doubt,
please consult our Data Center Engineer.
 ALL doors must be always kept close. This ensures that the fire extinguishing and cooling installations
operate efficiently, and the BRC is secure.
 Evacuate immediately when the alarm goes off. in case of fire alarm, the fire extinguishing system will
automatically activate.

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 Turn off your mobile phone(s). Do not use any transmitting equipment; please turn off your mobile phone.
Radio Equipment may cause interference inside the data center.
 Keep the premises clean. Do not leave any materials such as tie-wraps, bolts, cage nuts, cable binders, and
so forth behind when you are finished working. It is prohibited to smoke inside the building. The whole
building is a no-smoking zone.
 Food and drinks may only be consumed in designated area. It is prohibited to eat or drink on the floor or
in the corridors of data center customers can proceed to 2 nd floor, pantry room for food and refreshments.
 Any activity causing dust or smoke is prohibited. The smoke detection system may be triggered if you do
not follow instruction. All construction work in the data center needs to be reported 24 hours in advance, and
you need to have a valid work permit. Please consult our Data Center Engineers for assistance.
 It is prohibited to unpack equipment in the data/equipment rooms. You must unpack your equipment in
the loading bay. You must dispose all waste materials in the waste bins or take it with you when you leave the
data center.
 Lock the cabinets/racks before leaving the premises.
 Please report all irregularities and alarms at the reception desk.
 Do not leave hazardous materials in the cabinets/racks. It is not allowed to use the racks as a storage room.
Remove all cardboard, plastic, and paper from around the racks.
 It is prohibited to take photographs or to use any filming device. Contact our data center Engineers if you
would like to take pictures or film inside the data center. If pictures are taken or film is shot without proper
approval, the security staff has the right to remove the material from the device.
 Rules stated above do not overrule individual data center rules. If any way the above rules are conflict
with any rules of a particular data center, the BRC rule will take priority. If in doubt, please confirm with our
Data Center Engineers.

Telephone No: (632) 8857-1846
Page | 83
 TIM reserves the right to exclude anyone from the facility, with or without cause and with or without notice.
Anyone requested to leave the premises must peacefully do so immediately.
3.2.1 BRC Work Areas
Visitor’s Lounge/Lobby Area (Ground Floor Main Building)
Command Center (Ground Floor Main Building)
Admin/Managers Room (Ground Floor Main Building)
Utility/Pantry Room (Ground floor Main Building)
Staging Area (Ground Floor Main Building)
Docking Area (Ground floor Main Building)
Locker Area (Ground floor Main Building)
NOC – Command center (Second Floor Main Building)
Conference Room (Second Floor Main Building)
User/Workstation Area (Second Floor Main Building)
Pantry (Second Floor Main Building)
3.2.1.1 Secured Areas
Tape Vault (Ground Floor Main Building)
3.2.1.2 Restricted Areas
Computer/Server Room (Ground Floor Main Building)
Network/Meet-Me Room (Ground Floor Main Building)

Telephone No: (632) 8857-1846
Page | 84
(Ground Floor Main Building)
Security Room (Ground Floor Main Building)
Telco Rooms (1 & 2) (Ground Floor Main Building)
Electrical Room (1, 2 & 3) (Second Floor Main Building)
Computer/Server Room (Second Floor Main Building)
Electrical Room (1, 2 & 3) (Ground Floor Annex-A Building)
High Voltage Switch Gear (Ground Floor Annex-A Building)
Gen-set Plant Room (Second Floor Annex-A Building)
UPS Rooms (1, 2 & 3) (Second Floor Annex-A Building)
Electrical Room (1, 2 & 3) (Second Floor Annex-A Building)
Battery Rooms (1 & 2)
Gen-set & Power house Plant Room (Ground Floor Annex-B Building)
Battery Rooms (1 & 2) (Ground Floor Annex-B Building)
UPS Rooms (1, 2) (Second Floor Annex-B Building)
Telco Room -3 (Second Floor Annex-B Building)

Telephone No: (632) 8857-1846
Page | 85
Note:
Levels of security are shown below (1 – lowest; 3 – highest level)
Area Security Level
Working Area 1
Secured Shared Area: 2
Restricted Area 3
3.3 Provisioning
This section covers the rack, cabling and power provisioning. Each provisioning must give importance on
each corresponding Service Level Agreement (SLA). Please see (3.1.1 Service Level Agreement)
3.3.1 Rack
Prior to the provisioning of the Rack request. Service Order Form (SOF) must be presented for the
documentation process. SOF is a documented request which includes the number of rack detail and billing amount.
Upon receiving of SOF,
• Open Ticket. Please see 3.2.1 DCO Ticketing. The Client Support / Customer support engineer must
forward the request on the Data Center Engineers on-duty and must be acknowledge upon Opening of
Ticket.
• Rack Specification. For Data Racks with rectifiers, it must be subjected to management approval prior
to proceeding with the next step. For a cannovate rack with 42U, proceed with the next step.
• Plan Rack Location. There may be areas which clients preferred for their rack location. Multiple racks
must be in-placed inline with each other. If rack containment will be made, set square sequence for the
multiple racks. For single rack request, set it in between operation racks to fill in vacant slots in each
row.

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Page | 86
• Secure Rack accessories. Rack must have a 42U rail and 2 PDU strip. Each PDU strip must have a
corresponding separate panel supply for redundancy.
• Test PDU Strip. Test line continuity of each gang and short circuit. If fault is detected, replace PDU
strip and report the faulted strip subjected for repair/replacement.
• Closed Ticket. This marks the completion of request.
• Report Rack details. Upon completion of all procedure, report Rack information: Rack ID and PDU
Strip Type.
• Document Rack Information. For future reference and also for the date of the installation of the
equipment.
3.3.2 Cables
Prior to the provisioning of the cable request. Service Order Form (SOF) must be presented for the
documentation process. SOF is a documented request which includes the number of cable detail and billing amount.
Upon receiving of SOF,
Ticket.
• Check End-to-End Details. Check for type of cable to be lay. And the End-to-end connection also the
type of its connector. Detailed information is included on the SOF.
• Measure Distance. For cross connection of clients to other Telco providers. Cables must be set correctly
to avoid deficiency on each end. The usual measure from Meet Me Room (MMR) is 15 meters to Telco
1 and 30 meters to Telco 2.
• Prepare the Cable. Prepare necessary cable needed. Crimp RJ45 on the UTP for copper request. And
request FOC on logistic officer in-charge.

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Page | 87
• Lay cable. Start laying cable end-to-end.
Note: cable runs from Data Center to Telco(s) must be connected through DP Panels and with already
installed cable run from DP to MMR patch rack Secure Cable ends. Upon completion of the cable
laying, secure each end that it must not create obstruction on other racks. If possible, insert each end
inside the rack or loop above the rack.
• Cable tagging. Tag end to end cable correctly for proper identification. Note: DO NOT USE company
name information, for security purpose. Tag name must be in a form of number such as only Data Center
Engineers has the access on the client’s cable information. For Cross connect to another telco use: PH-
XC-0###. For GNS connection use: PH-GNS-0###. The number (#) denotes the series number of cross-
connect request.
• Close Ticket. This marks the completion of request.
• Report Cable Information. Send notification for the accomplishment of the cable request.
• Document cable information. For future reference and identification, personnel must document each
cable such as end-to-end, type of cable, DCO on duty, and cross-connect number.

Telephone No: (632) 8857-1846
Page | 88
3.3.3 Additional Power Strip
Prior to the provisioning of additional power strip. Documented request must be sent for documentation request
such as formal request via email. This request will then be acknowledged and subject for approval by the Data Center
Operations Manager. Upon approval of the request, the request can now be process through these procedures:
Ticket.
• Check Rack set-up. Check if the rack can still accommodate additional power strip. If so, proceed
with the next step.
• Check Power Strip Needed. Check equipment power gang requirements. Upon having the power
cord requirements, check availability of the strip.
• Test PDU Strip. Test line continuity of each gang and short circuit. If fault is detected, replace PDU
strip and report the faulted strip subjected for repair/replacement.
• Install PDU strip. Carefully install PDU strip inside the operational rack and must not create obstruction
on data cables and other equipment necessary accessories.
• Power UP PDU Strip. PDU Strip must have a separate power source other than the existing PDU strip
inside the rack. It must take its input power directly from the PDU panels.
• Close Ticket. This marks the completion of the request.
• Document PDU information. Documentation of the additional power strip is necessary for the monthly
power billing of each rack. Update TIM-BRC profitability and include additional strip in the file.

Telephone No: (632) 8857-1846
Page | 89
3.4 Delivery / Pull-out
Prior to the date of delivery and Pull-out of the equipment, advance notification must be sent to
[email protected] / [email protected]. This information will be sed as reference during the
delivery/pull-out to allow the equipment to enter TIM-BRC Premises. These procedures must be followed upon
completion of the above prerequisite.
1. All incoming and outgoing equipment must be properly checked and recorded by the security personnel.
Accompanying documents, such as delivery, transfer slip, and or gate pass, must be properly filled-up and
received or noted by TIM/BRC personnel.
2. All incoming and outgoing equipment must be coordinated with the BRC supervisor/manager, either
through email, phone, or radio communication. The BRC supervisor/manager will then give instructions to
the guard to allow said pullout or delivery.
3. In case of emergency and/or during non-office hour periods, the security personnel should notify the BRC
supervisor/manager by phone or radio (this only applies to equipment owned and maintained by TIM).
4. All incoming and outgoing equipment delivery/pull-out schedules should be coordinated with the BRC
supervisor/manager at least a day before the activity.
5. A loading dock is available to handle delivery or pullout of large equipment. It is also used for the
delivery or installation of backup tapes for off-siting.

Telephone No: (632) 8857-1846
Page | 90
3.5 Installation
Installation procedure must be met accordingly to avoid disturbance of the activity. Unnecessary avoidance of
the procedure has its consequences and TIM-BRC has the right to void any activity related to this installation.
3.6 Ingress
Upon completion and process documentation of the activity, the equipment can now be tested and burn-up for
certain period to insure equipment’s good conditions. Please see (3.3 Delivery/Pullout). Proceed to the staging area
and follow Ingress procedure:
• Open Ticket. Please see 3.2.1 DCO Ticketing. This will be used to record activity.
• Fill-up Ingress/Egress form. Allow the client to fill up necessary details such as Equipment serial
number, equipment name, Date, Company, Rack location Note: Every information fill-up is subject
to TIM non-disclosure policy and will only be keep for documentation only.
• Confirm input Data. Data such as serial number and equipment name must be check by the Data
Center Engineer prior to the proceeding on the next step.
• Check Equipment Specification. Equipment must be thoroughly check and indicates a supply
input of 230V/220V AC. If so, proceed with the next step. For equipment with Direct Current (DC)
input, indicate it on the remarks with a consent of skipping ingress procedure sign by the client.

Telephone No: (632) 8857-1846
Page | 91
• Power-ON/Burn up for 5 minutes. For AC input, equipment must be subject to burn up for 5 minutes.
Inform client to power up equipment and must monitor
instantaneous current consumption using clamp meter. If clients request to skip this procedure for a
valid reason, indicate it on the remarks with a consent skipping Burn-up procedure sign by the client.
• Turn-OFF equipment. After completion of 5 minutes burn-up procedure, allow the client to
power off their device.
• Record Maximum Current Reading. Record highest current reading. This will allow the data
center engineers to parallel check rack capacity and prevent breaker overloading.
• Sign Ingress/Egress. Sign the Ingress/Egress both by the client and Data center engineer on duty.
This sets the completion of ingress procedure.
• Assist Client. Proceed to the Server room and assist clients on the rack location and installation if
needed.
• Close ticket. This marks the completion of the activity.
• Secure Ingress form. Update e-file for the monthly ingress and include the equipment. After then,
secure filled form and compiled as confidential along with the previous ingress/egress equipment.

Telephone No: (632) 8857-1846
Page | 92
3.7 Egress
Egress incorporates the pull-out of the installed equipment. Take note (3.3 Delivery/Pullout) process prior to
this.
• Fill-up Ingress/Egress Form. Allow the client to fill-up only necessary information such as Company
name, Date, equipment serial number, equipment name, rack location.
• Confirm input Data. Data such as serial number and equipment name must be check by the Data
Center Engineer prior to the proceeding on the next step.
• Sign Gate Pass. Data center Engineer must sign the exit gate pass upon confirmation of the
equipment issued by the lobby guard on duty.
• Close ticket. This marks the completion of the activity.
• Secure Egress form. Update e-file for the monthly ingress/Egress and include the equipment. After then,
secure filled form and compiled as confidential along with the previous ingress/egress equipment.
3.8 Client Assist
For contracted clients under TIM-BRC are subjected to hands-on request such as power up, physical status
check-up, and patching but not limited to network configuration and other internal activity.
For Hands-on request:
• A formal email must be sent to [email protected] / [email protected] for the
request. Include the Rack ID and equipment specification (equipment ID, Model, serial number) for
verification. Also indicate the specific request to be made. Open ticket. Please see 3.2.1 DCO Ticketing.
This will be used to record activity.

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Page | 93
• Confirm information given. Inform client if the said information is untraceable via email and follow-
up via phone call.
• Proceed with the request. take extra precaution on doing the hands-on request. Upon completion of the
request, take documentation and send to client for confirmation.
• Close ticket. This marks the completion of the request.
For On-site assist:
• Open ticket. Please see 3.2.1 DCO Ticketing. This will be use to record activity.
• Proceed with the request. Take extra precaution and follow instruction carefully relayed by the client.
Upon completion of the request, confirm output request with the client. if acknowledge, proceed with
the next step.
• Close ticket. This marks the completion of the request.
3.9 OTHERS
3.9.1 Internal request
This section includes rack RU sizing and power projection of the equipment. Ticketing procedure is still
applicable with this request:
• Open Ticket. Please see 3.2.1 DCO Ticketing. This will be use to record activity.
• Proceed with the request. For the data input, it must be based on equipment face plate value and must
be rated at its maximum power set-up of the manufacturer. Send information. Send the plotted
information for confirmation.

• (632)
Telephone No: Close8857-1846
ticket. This marks the completion of the request
Page | 94
3.9.2 Tape Loading/Unloading
This procedure does not cover all tape drives and only limited to tape loading using LTO-6 Ultrium 6250.
For Loading:
request. Includes the Tape number and cabinet location
• The request is then forwarded to Data Center Operations by the customer support engineer.
• Data Center Operations will then acknowledge the request.
• Check Tape availability. Check tape cabinet for the tape availability. If so, proceed with the next step.
If not, inform that the tape is not in the tape cabinet for confirmation and verification their side.
• Log rack key request in Lobby guard. Only lobby guard has the right to store and secure server
cabinets for key management.
Sample tape loading procedure using LTO-6 Ultrium 6250

• Log-in the credentials. Credentials is given upon the request to access the tape drive.

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Page | 95
 Run HPE LTS CONFIGURATION application.
• Click Cartridge Utilities.
• Insert the requested TAPE to the driver

• Load the tape.

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Page | 96
• Click Done
• Closed rack and return key to the lobby guard. Log return time for documentation.
• Inform completion of the request. Inform customer’s end via email through customer support
engineer for the completion of the activity.

Telephone No: (632) 8857-1846
Page | 97
For Unloading:
request. Includes the Tape number and cabinet location
• The request is then forwarded to Data Center Operations by the customer support engineer.
• Data Center Operations will then acknowledge the request.
• Log rack key request in Lobby guard. Only lobby guard has the right to store and secure server
cabinets for key management.
Sample tape un-loading procedure using LTO-6 Ultrium 6250

• Log-in the credentials. Credentials is given upon the request to access the tape drive.
• Run HPE LTS CONFIGURATION application.

Telephone No: (632) 8857-1846
Page | 98
• Click Cartridge Utilities.
• Eject the tape.
• Click Done.
5600 South Superhighway,

• Closed rackMakati
and City 1235
return keyPhilippines
to the lobby guard. Log return time for documentation
Telephone No: (632) 8857-1846
Page | 99
• Inform completion of the request. Inform customer’s end via email through customer support
engineer for the completion of the activity.
• Secure the Tape. Return the tape ejected to its corresponding tape cabinet.
Note: Every client has a different approach of tape loading/un-loading. It is better to ask or wait to the client instructions
before Loading/un-loading the tape.

Telephone No: (632) 8857-1846
Page | 100
APPENDICES
On-duty Personnel’s Credential / Position

Name Designation Credentials
Data Center Operations
Herbert A. Bernados
Director
Assistant Manager – Data REE, RME, CDCP, CDCS, ITIL, HCIA-
Leowyn Jay N. Maqui
CCenter Operations DCF
REE, RME, CDCP, CDCS, ITIL, HCIA-
Ronnie S. Godezano Assistant Team Lead
DCF
Cedrick C. Escosura Sr. DCO REE, CDCP, RME, ITIL, HCIA-DCF
Famela May A. Malaluan Sr. DCO REE, CDCP, RME, ITIL, HCIA-DCF
Mart William Evaristo Sr. DCO REE, CDCP, RME, HCIA-DCF
Ronald R. Orodio Jr. Sr. DCO REE, CDCP, RME, HCIA-DCF
Karl Judd Angeles Sr. DCO REE, CDCP, RME, HCIA-DCF
Elixander Montano Sr. DCO REE, RME, CDCP, HCIA-DCF
Jun Ray Pulido Sr. DCO ME, RMP, CDCP, HCIA-DCF
Mark Jefferson Angat Sr. DCO ME, CDCP, HCIA-DCF
Roy Biondi Casareno Jr. DCO REE, CDCP, HCIA-DCF
Vince De Castro Jr. DCO ME, CDCP, HCIA-DCF
Robert Archie Ramos Jr. DCO REE, CDCP, HCIA-DCF
Angelo Bejino Jr. DCO REE, CDCP, RME
Lorenzo Miguel Martinez Jr. DCO ME, CDCP, RMP
Patricia Borromeo Jr. DCO ME, CDCP
James Alexander De Guia Jr. DCO REE, CDCP, RME

Telephone No: (632) 8857-1846
Page | 101

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DCO OPERATORS’ MANUAL

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

as telecommunication and storage system. It centralizes an organizations of IT operation and

continuous 24/7 operation of Data Center.

5600 South Superhighway, Makati City 1235 Philippines

Company Name: Total Information Management Corporation

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

Total Information Management Corporation’s data center follows strictly fundamental of

to safety work on the remaining equipment.

To establish concurrent maintainability of the critical power distribution system between

shutdown is manageable or acceptable.

electrical system has a redundant panel situated in different UPS units.

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

1.3.3 Low Voltage Electrical equipment

• 1 KVA (EE room 1 Ground Floor)

5600 South Superhighway, Makati City 1235 Philippines

Annex Bldg A (Second Floor)

 LVMSB – 1 (8 Circuit breakers) – DC1

5600 South Superhighway, Makati City 1235 Philippines

EE Room (Second Floor)

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

• Safety Requirements: IEC 62040-1-1, EN 50091-1-1

• EMC: IEC 62040-2 (Class A), EN 50091-2 (Class A)

• Performance: IEC 62040-3 (VFI SS 111), EN50091-3

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

Electrical System DC3-B

5600 South Superhighway, Makati City 1235 Philippines

Generator Bldg. (Building system)

5600 South Superhighway, Makati City 1235 Philippines

1.4.1 Precision Air Conditioning Unit (PACU)

100 Racks, and 4 units of In-Row cooling for Data Center X.

DC1 PACU: Schneider Uniflair DX TDAV 2222A

DC1 PACU: Huawei NetCol8000-A120D4FE4

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

Second Floor Low Density Area (Data Center 2):

5600 South Superhighway, Makati City 1235 Philippines

Second Floor High Density Area (Data Center 2):

DC3 PACU: Huawei NetCol5000-025

5600 South Superhighway, Makati City 1235 Philippines

5600 South Superhighway, Makati City 1235 Philippines

UPS AND TELCO ROOM PACU: Huawei NetCol8000-A045U4WE4

PACU UPS (DC3) 30kW 210312NBB10KB000266

PACU UPS (DC3) 30kW 210312NBB10KB000546

PACU UPS (DC3) 30kW 210312NBB10KB000268

PACU UPS (DC3) 30kW 210312NBB10KB000200

PACU Telco (DC3) 30kW 210312NBB10KB000613

PACU Telco (DC3) 30kW 210312NBB10KB000528

PACU Annex 25kW 2102310UHQLUK5000948

PACU Annex 25kW 2102310UHQLUK5000945

PACU Annex 25kW 2102310UHQLUK4002307