Scribd
Upload
59 views7 pages

TSplus Customer Portal User Guide

This user guide provides instructions for accessing and managing orders, licenses, and support on the TSplus Customer Portal. Users can log in using their email address and order number to view licenses, activation keys, support files and details of previous orders. The portal also allows upgrading Remote Work licenses by adding additional workstations. Customer support can be contacted for assistance.

Uploaded by

psfioretti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
59 views7 pages

TSplus Customer Portal User Guide

This user guide provides instructions for accessing and managing orders, licenses, and support on the TSplus Customer Portal. Users can log in using their email address and order number to view licenses, activation keys, support files and details of previous orders. The portal also allows upgrading Remote Work licenses by adding additional workstations. Customer support can be contacted for assistance.

Uploaded by

psfioretti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

USER GUIDE

TSPLUS CUSTOMER
PORTAL
BY TSPLUS INTERNATIONAL – 2020 – ALL RIGHTS RESERVED
TSPLUS / all rights reserved 2020

USER GUIDE Customer Portal

INTRODUCTION
• Thank you for your interest in our products. As a TSplus customer, you can now view and
manage all of your orders and licenses on the TSplus Customer Portal by entering the
Email Address you gave during purchase and one of your Order Numbers (Order Numbers
begin with ‘JWT ‘) :

ACCESS YOUR PERSONAL SPACE


TSPLUS / all rights reserved 2020

USER GUIDE Customer Portal


HOME PAGE
LICENSES AND SUPPORT

• Once logged in, you can see your License and Support purchases with the corresponding
Software name, Serial Number, Number of users, Edition, Order Number, Date of purchase
and Duration of your Support and Update Services. You can also view the Activation Key
related to your order:
TSPLUS / all rights reserved 2020

USER GUIDE Customer Portal


• You will need to copy and paste it on TSplus or TSplus Add-Ons Administrator Tools, on the
License tab. Click on the « Activate your license » button :

N.B : For previous TSplus/TSplus Add-Ons releases, you can still download your License and
Support (.lic) files by clicking on the Details button, located in the Actions column or on the
View button on the Support column.

• Following the License activation, simply click on the « Refresh your License » button to
refresh your License data. Your licensing information will be synchronized with our Licensing
Portal. Refreshing your license information may be required to complete the upgrade of your
TSplus license or a rehost:
TSPLUS / all rights reserved 2020

USER GUIDE Customer Portal


ORDERS PAGE
GET INTO DETAILS

• On the Orders Page, you can view your orders Details, with the Date, Name, Country and
City of the Order, as well as your purchase Contact Name and Email Address.

• Each order has a unique reference. The total cost for each order is displayed and you can
view the Order Details and Items by clicking on the Details button of the Actions column:
TSPLUS / all rights reserved 2020

USER GUIDE Customer Portal


ORDERS PAGE
ADD WORKSTATIONS TO YOUR TSPLUS REMOTE WORK LICENSE

• You can add additional workstations to your Remote Work licence directly on the Customer
Portal, under the “Upgrade” column:

• The upgrade page opens in a new web browser tab and allows workstations to be added to
an existing Remote Work license.

The following example adds 3 workstations to a 5 workstation license. The total price is
calculated based on the number of workstations added and the time remaining in the current
support period:
TSPLUS / all rights reserved 2020

USER GUIDE Customer Portal


ORDERS PAGE
ADD WORKSTATIONS TO YOUR TSPLUS REMOTE WORK LICENSE

• When you click on the “Buy” button, you will be redirected to the Fastpring order website in
order to complete your purchase:

If you have any questions concerning your Orders, Licenses and Support Files, contact us at
[email protected]. Don’t forget to include your purchase Email Address or
Order Number when contacting us!

Go to TSplus Customer Portal

You might also like