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Program Manager Resume Example

Victor Escalante is a program manager with over 8 years of experience managing programs with annual budgets over $5M. He has a proven track record of setting and meeting goals, fostering documentation, and improving customer satisfaction and retention. Currently seeking new opportunities, Victor is eager to collaborate with Zenda, LLC to build scalable processes and data-focused programs.

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Hari Bhushan Bazala
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147 views1 page

Program Manager Resume Example

Victor Escalante is a program manager with over 8 years of experience managing programs with annual budgets over $5M. He has a proven track record of setting and meeting goals, fostering documentation, and improving customer satisfaction and retention. Currently seeking new opportunities, Victor is eager to collaborate with Zenda, LLC to build scalable processes and data-focused programs.

Uploaded by

Hari Bhushan Bazala
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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VICTOR 

ESCALANTE
Program Manager
[email protected] (123) 456-7890 Brooklyn, NY
LinkedIn

WORK EXPERIENCE EDUCATION


Program Manager B.S.
Horizon Blue Cross Blue Shield Computer Science
January 2015 - current New York NY University of Pittsburgh
· Managed an annual program budget of $5M+ September 2008 - April 2012
· Set annual, monthly, and weekly goals for a NJ state-wide Pittsburgh, PA
healthcare program that impacted 550,000 policyholders
· Fostered a culture of robust and comprehensive
documentation SKILLS
· Provided regular status updates to steering committees,
Software development,
stakeholder groups, and executive leadership
requirements gathering, user
· Developed comprehensive monitoring of risks, issues,
stories, testing
dependencies, contingency plans, and resources to
remove 99% of roadblocks ETC, EAC development, resource
planning
· Implemented new training policy, decreasing turnover by
Reliability, Availability,
33%, and performed a variety of complex tasks involving
administrative, analytical, and staff management Maintainability (RAM)
· Reduced the number of customer support requests by Root Cause Corrective Analysis
(RCCA)
14% year over year by fine-tuning documentation
Microsoft Excel, Visio
Agile methodologies
Program Manager
Jira
Appen
April 2012 - January 2015 Washington DC
·Oversaw program changes from inception to successful
SUMMARY
implementation, resulting in a 15% customer satisfaction
improvement and an increase in annual retention of 11% Program manager with 8+ years of
·Led a team of 5 project management professionals and experience building data-focused
conducted semi-annual performance evaluations programs and scalable processes. I
·Ensured compliance with EPMO standards, guidelines, have managed budgets exceeding
and regulatory requirements $20M and projects grossing $75M
·Established project estimates and forecasts and in revenue. I'm eager to collaborate
with Zenda, LLC.
managed to exceed performance forecasts by 5%
·Recommended 12 changes to program plan from original
specifications based on an iterative feedback loop from
customers and stakeholders
·Achieved 99% of milestones on time
·Spearheaded documentation overhaul, resulting in a 10%
improvement in employee performance scores

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