Soterno Documents

Marc Terence R.
Soterno
Address: Purok 2, Nueva Vida Mlang North Cotabato
Email Address: [email protected]
Phone Number: +639154315092
February 06, 2022
ATTY. VANESSA B. GOC-ONG

Regional Director, DSWD FO XI
R. Magsaysay Ave., cor. D. Suazo St., Davao City
Dear Ma’am,
I am humbly reaching out to you for Project Development Officer II in your office. I have great interest
in applying for any available position and would highly appreciate your consideration as a candidate for
it. I may not have a formal experience yet, given that I had just graduated, but I am willing to give my
whole time to learn everything essential for me to realize and understand the job description.
I firmly believe that my knowledge and experiences as a Bachelor of Science in Community
Development graduate is a great edge and would help for me to perform and carry out the possible
position. If I am given the job, I will make the best of my ability to administer my responsibilities as it
will not just develop my skills and knowledge but above all it will be beneficial to the agency.
I have enclosed my Personal Data Sheet and I would be delighted to hear the good news from your
good office. If you believe I would make an excellent fit for the agency, please do not hesitate to reach
me through my contact information whenever you have any questions. Thank you in advance for your
consideration.
Sincerely,
MARC TERENCE SOTERNO

Marc Terence R. Soterno Blk. 1,
Purok14, Panacan Relocation,
Davao City,
8000, Philippines
Phone: (+63)9154315092
Email: [email protected]
CAREER OBJECTIVES………………………………………………………………………..…….
 To pursue a career in community development. I’m trained and prepared to serve in any
of the following careers with responsibilities including:
 Advice Worker, Community Development Worker, Community Education Officer,
Community Education Organizer, Family Support Worker, Social Service Worker,
Teaching Assistant, Youth Worker or related.
EDUCATION…………………………………………………………………………………….……
Bachelor of Science in Community Development (BSCD) August 2018 – June 2022
University of Southeastern Philippines – Mintal Campus, Davao City
 Cum Laude
 Civil Service Eligible
Humanities in Social Sciences Strand (HUMSS) August 2017 – May 2018

Jose Maria College – Davao City
Humanities in Social Sciences Strand (HUMSS) August 2016 – May 2017
Nueva Vida National High School – M’lang North Cotabato
 With Honor
 1st place in Dart Contest – School Level
Nueva Vida National High School June 2012 – March 2016
 With Honor
 Boy Scout of the Year
New Esperanza Elementary School June 2006 – March 2012
 3rd Honor
 Boy Scout of the Year
 1st placer Science Contest – District Level
 10th placer Science Contest – Regional Level
PROFESSIONAL EXPERIENCE……………………………………………………………………
Customer Service Representative September 2022 – Present

Fashion Consultant (TechStyle) – Awesome OS
 Using Bond as our tool to process different transactions of our dear customers.
 Using Pure Cloud to receive calls from customers and also to transfer the call to our
managers/supervisors for customers concerns that is out of our control.
 I investigate, analyze, manage, process and providing resolution to customers concerns
especially orders and returns either damage or dissatisfied with the products.
 Answering shipping inquiry such delayed delivery service from delivery carrier partners.
 Doing Retention process for our dear members to stay as a VIP member to avail perks and
benefits such as free shipping and discounted products.
 Account management such as updating shipping information’s, emails and reset password.
 Educating the customer how the billing works to avoid misconception and keeping their
account as a VIP. Furthermore, reporting how much they spent, the refund status, and how
much credit they have in the account.
 Educating the customer "How the VIP works" so that they have knowledge once they sign up
and avail our promising products.
CASUAL WORK EXPERIENCES……..……………………………………………………………
Teachers Assistant August 2018 – Present

 Assisting by doing school documents and reports via Microsoft word, Excel, and PowerPoint.
 Enhancing Daily Lesson Plan, Learning Materials and Teachers guide.
 Editing some videos for class presentation and activities.
 Data encoding such as grades.
 Assisting to clean the classroom.
Student Labor – Computer Laboratory January 2020 – March 2020

 Cleaning the computer laboratory and keeping the orderliness for student’s
comfortable environment for doing their assignments and activities.
 Assisting the ICT teacher/staff to do given task anytime.
 Monitoring students to log-in and log-out while entering the computer laboratory.
 Making sure that all equipment’s are in good condition for students and teachers use.
Exam Watcher / Facilitator September 19, 2022

 Responsible for keeping all important documents from examinees to make sure that they are
eligible for taking the exam then hand it out to the floor supervisor.
 Providing necessary instructions for examinees to guide them before, during and after the
exams.
 Making sure that no cheating and leaking of answers will happen during exam session.
 Reporting concerns of examinees to the floor manager to make sure that their queries will be
answered.
 Gathering exam questionnaires and answer sheets and other important data from examinees
then give it to floor manager.
VOLUNTEER WORK AND RELATED LEADERSHIP EXPERIENCES………………………
Supreme Student Government Officer - Elementary Level June 2011 - March 2012
 We provide different school activities such as team building to enhance pupil's leadership
skills and become an ideal leader someday.
 Leading and teaching individual to improve their leadership skills.
 Initiating norms and policies with the scope of my authority to maintain the peace and order
of the school.
 Attending SSG meetings for youth development program.
 Implementing projects with long term impacts and leaving legacy for future leaders.
Classroom President - Junior High Level June 2013 – March 2014

 Leading the class for different agendas and organizing it for upcoming school activities
and events.
 Well-rounded character to lead my subordinate to improve the class.
 Working with all leaders of the institution to discuss and resolve problems of the
students emanating from the class.
 Taking good care of the classroom while teacher is away and maintaining the orderliness
of the room.
 The voice of the voiceless individual.
Senior Scout Secretary – Staff June 2014 – March 2016

 Taking minutes in every agenda.
 Reporting and discussing all the necessary events that happened and will happen.
 Good observant of what is happening around.
 Leading and influencing the scouters to become a great leader.
 Ensuring that everyone is learning in different activities we give and implemented.
Youth Auditor in our District/Barangay

 Auditing of the accumulated amount of money and ensuring that it will be put in good use.
 Assisting the Treasurer to use the funds properly for future purposes and emergencies.
 Helping the Youth President for all the needs for District/Village activities.
A Student Volunteer for Outreach Program December 14, 2019

 Packing relief goods and sending out for different families in a specific community.
 Providing different programs and activities for their enjoyment.
 Making their life happy even in a short period of time.
 Influencing them to be a good Samaritan to help the needy someday without asking for a
return.
Student Facilitator for Postpartum Depression Seminar for Pregnant Women

 We asked for the consent of the village leader to implement the said program as a courtesy.
 We looked for a knowledgeable speaker to provide essential information’s for Postpartum
Depression for pregnant women.
 We encouraged pregnant women to attend our ideal program for their own good and benefit.
 Facilitating the program to assist our speaker and pregnant women during the activity.
 We implemented the program to help the pregnant women fight Postpartum Depression and
the community.
CORE STRENGTHS............................................................................................................................,
 Tool Navigation  Teamwork

 Time Management  Creativity
 Communication  Leadership
 Adaptability  Work Ethic
 Problem Solving  Attention to Detail
INTERESTS AND HOBBIES…………………………………………………...……………………
 Fishing  Playing Video Games

 Loves to eat Sea foods  Finding Friends Internationally
 Watching Anime  Hanging out with Friends
 Watching Sci-fi movies  Loves to eat Fruits
 Reading Manga  Hanging out along the shore line

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Marc Terence R.

February 06, 2022

ATTY. VANESSA B. GOC-ONG

MARC TERENCE SOTERNO

Humanities in Social Sciences Strand (HUMSS) August 2017 – May 2018

Nueva Vida National High School June 2012 – March 2016

New Esperanza Elementary School June 2006 – March 2012

Customer Service Representative September 2022 – Present

CASUAL WORK EXPERIENCES……..……………………………………………………………

Teachers Assistant August 2018 – Present

Student Labor – Computer Laboratory January 2020 – March 2020

Exam Watcher / Facilitator September 19, 2022

VOLUNTEER WORK AND RELATED LEADERSHIP EXPERIENCES………………………

Classroom President - Junior High Level June 2013 – March 2014

Senior Scout Secretary – Staff June 2014 – March 2016

Youth Auditor in our District/Barangay

A Student Volunteer for Outreach Program December 14, 2019

Student Facilitator for Postpartum Depression Seminar for Pregnant Women

 Tool Navigation  Teamwork

 Fishing  Playing Video Games

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