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Bose Recall

By following four steps, a user can quickly exchange their YOUF A20 Aviation Headset cable assembly: 1. Copy the serial numbers from the silver label in the control module battery compartment. 2. Contact Bose via their website or phone to initiate the exchange process. 3. Bose will provide a shipping address for returning the old cable assembly and sending a replacement. 4. Remove the cable assembly from the headset by loosening two screws and prepare it for shipment back to Bose. Bose will then send a new replacement cable within 3-4 business days.

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54 views3 pages

Bose Recall

By following four steps, a user can quickly exchange their YOUF A20 Aviation Headset cable assembly: 1. Copy the serial numbers from the silver label in the control module battery compartment. 2. Contact Bose via their website or phone to initiate the exchange process. 3. Bose will provide a shipping address for returning the old cable assembly and sending a replacement. 4. Remove the cable assembly from the headset by loosening two screws and prepare it for shipment back to Bose. Bose will then send a new replacement cable within 3-4 business days.

Uploaded by

brightprojectrussia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Follow these steps

By following these steps, you can exchange


YOUF A20 Aviation Headset cable assembly quickly and eas'ily

Step 1: Copy the Serial Numbers Step 4: Prepare the cable assembly for shipment
Write down the requested details before you visit the Base website. To remove the cable assembly and control module from the headset:
To record the serial numbers: A. Find the two screws on the microphone assembly, located in
recesses on either side of the attached cable.
A. Open the control module battery compartment and remove

both batteries.

B. Locate the numbers on the silver label inside the battery


compartment (not on the lid). Example below
Silver label
\ 123456-1234

123456C01890856AE

~ Phillips-head screws

c. Copy the top number on the line below (6 + 4 digits) B. Use a small Phillips-head screwdriver to loosen both screws.

C Pull the assembly away from the headset connector.

D Copy the bottom number (17 digits and letters): ,

Step 5: Prepare the cable assembly to be picked-up


by UPS
Step 2: Contact Bose To prepare for the shipment please:

Please visit the Bose website on www.bose.eu/A20update A. Pack the cable assembly appropriately_
and fill out the online cable exchange form. B. Arrange that the package can be picked up at the indicated

For more information please contact Bose Europe: address on the requested date

Phone: +31 299 390 777 C The new replacement cable should arrive within 3 to 4 business
E-mail: [email protected] days after the return package has arrived in our distribution center.

Step 3: Shipping address When your new cable assembly arrives


In addition to the pick-up address, you have the possibility to Follow the instructions included in the carton to re-attach the cable
have an alternative shipping address for the new cable. assembly to the headset You can then use the headset with renewed
confidence.
Further Information

How do I know that my headset doesn't have this issue?


Bose continually improves our products" Checking the serial number in the control module to
identify the date of manufacture will inform you if you are eligible to exchange the module or not.

What is the date code of the units impacted?


All cables with a date code between 0121 and 1062 should be exchanged" This date code is
embedded within the serial number found in the battery compartment of your control module"
Example: 053818C10620445AE
The date code in the example serial number above is underlined and reads 1062" All numbers
lower than this will be accepted for change"
Product with serial numbers after the Julian date code = 1062 will not be accepted for an
exchange via this program.
It is important that the date code found in the control module is used - not the head phone
date code under the headband pad.

This problem seems to be isolated to the control module, but can I send you
my complete headset system and have you change out the cable for me?
We will provide you with a new cable to exchange for your existing cable" This will require you to
remove the existing cable (2 captive screws), send it to us, and we will send you a replacement.
Since the headset is designed for you to remove and attach cables this is the quickest and most
effective method of getting the new cable design on your headset. The cable should be removed
by using a small Philips head screwdriver. Loosen the two screws where it attached to the ear cup
an-d gently p-u~1 the "cable from the headset.
Deciding to replace the complete headset or have Bose change out the <;;able, would have taken
significantly more time due to the demand and number of orders we have awaiting shipment.

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