Clerk
Clerk
Clerk
Guest: I would
like to make a reservation for two Clerk: Absolutely Maam. May i know your full name please?
Clerk: Okay Ma'am, when is your reservation for? Guest: It's tomorrow evening at 7:00 PM
Clerk: Just a moment pls... thank you for waiting Ma'am Clerk: we reserved your table for 2 for
tomorrow evening at 7 pm
Guest: Nothing, that's all Clerk Alright. May I have your contact number Ma'am? Guest: Yes. its 0920
1280 320
Clerk: Thank you very much Ma'am. We look forward to see you tomorrow
Guest: Okay Thank you. Goodbye! Clerk! You are welcome Maam. Sequence in reservation I.
Grecting / Escorting the guest Waiter: Good morning Ma'am n Sir, welcome to DHUSU restaurant.
Do you have a reservation?
Guest: Yes
Waiter: We have prepared a pleasant table for you Ma'am/Sir. This way please.
II. Seating the guest waiter: Will this table be all right for you maam n sir?
Guest: Yes
Waiter: Please have seat III. Laying the table napkin. Waiter Excuse me maam may i lay your table
napkin?
Guest: Yes IV: Serving water waiter: For your water ma'am, would you prefer with ice or without ice?
Guest: with ice Waiter: Alright maam, excuse me for a while... waiter: your ice-cold water maam / sir
Waiter: Good morning maam/ sir I am Mariel your food server for the day and it's my pleasure to
serve you.
waiter: Maam/Sir I would like to present to you our menu for your selection. I will take your order
whenever you are ready (Scenario: if the guest cannot decide what to order, you have to offer
suggestions and explain the menu)
Waiter: May i suggest the following items? For a starter may i recommend a appetizer the chili sweet
n sour shrimp salad "would you light like to try it Ma'am/ Sir?
Guest: Yes Waiter. For the main course we have a special dish of cirloin steak served with baked
potatoes n garden vegetables would u like to try it Maam / sir?
Guest: Yes waiter: How would u like your sirloin steak to be done? Is it medium rare / well done?
Guest: Medium rare Waiter: May i suggest a bottle of red wine to complement your meal? we have
a Merlon wine
Guest: Okay
Waiter: How about your dessert maam, would u like to try our best seller chocolate cake?
Guest: Yes
Guest: No thank you Waiter: Maam! sir, may i repeat ur oder? you order one serving of shrimp salad.
sirloin steak (medium rare and chocolate cake. Did i get your order right maam/sir.
Guest: Yes Waiter: thank you maam / sir, may i take the menu card? Next *Writing the order
Adjusting Hatware, cutteries, glassware Serving the beverage "Your ice cold lemonade maam n sir" *
Serving bread / butter - "Excuse me Maam/Sir here is ur freshly baked bread" * Serving the Soup /
Appetizer - "Your hot steaming mushroom soup maam n sir "Maam sir don't hesitate to call my
attention if you need anything. Thank you" * Clearing the 1st course - "Excuse me maam/sir may i
clear the plate now?" * Presenting the serving 2nd course *Clearing *Serving main course *
Presenting the wine "Excuse me Maam/ sir may i present to you your Red wine with an alcohol
content 14 per volume and it has 750 ml. * Opening the bottle of wine. "here is the cork for your
confirmation" "Would u like me to open the wine now Ma'am / sir? Enjoy your meal maam/sir.
Please call me if u need any assistance" *Cearing all the dishes * serving dessert "Excuse me ma'am/
sir here is your chocolate cake" * Presenting check: "Here is your bill Ma'am / sir" * Taking
payments. "Ma'am / sir i received the exact amount. I'll be back for the receipt "Excuse me maam /
sir here is the receipt". * saying thank you A Good bye: "Thank you Maam Isir. We look forward to ur
next visit.
waiter: Room service. Good Morning maam here is your room service order. May i come in!
Guest: Good morning, come in waiter: where would u like me to set up the table Maam?
waiter: Okay Maam. waiter: would you like me to open curtain to brighten ur room?
Waiter: Excuse me Maam. May i present the bill? your bill will be charge to your account. May we
have your signature here maam?
Guest: Yeah sure waiter. Alright maam, is there anything else i can do for you? Guest Nothing
waiter: When do you want me to come back to clear the soiled dishes maam?
Guest: After 3 hrs