Tutorial4 v2
Tutorial4 v2
Tutorial4 v2
TUTORIAL 4
Activity 1: Case Study
Fast Eats is a well recognised fast-food outlet in Sungai Long, offering their signature FE Burger as
well as plates’ lunches which include main menu items such as barbeque ribs, grilled steak, meatloaf
and grilled chicken breast. Fast Eats is currently at the beginning of the design phase of
implementing a call-centre ordering system that will allow customers to place their orders through
the call-centre for home delivery service. However, the sales manager, Mr. Ham have requested that
the project team include a mobile app, connected to their call-centre that would allow the customers
to place their orders online using the app.
Evaluate Mr. Ham’s ability to influence the design of the call-centre ordering system as well as the
cost involved in adding the website to the design of the new system.
In the context of project management, we discussed about the relationships among various factors
of time, cost, quality and scope.
The group is required to research on the topic chosen for the Group Assignment and answer the
following questions: