Quick Reference

Computer Essentials Quick Reference

This quick reference is for understanding the main concepts of ICT and using the computer and managing files on Windows 7

This module sets out essential concepts and skills relating to the use of devices, file
creation and management, networks and data security.

Successful candidates will be able to:

• Understand key concepts relating to ICT, computers, devices and software.
• Start up and shut down a computer.
• Work effectively on the computer desktop using icons, windows.
• Adjust the main operating system settings and use built-in help features.
• Create a simple document and print an output.
• Know about the main concepts of file management and be able to efficiently
Keyboard Shortcuts & Commands organise files and folders.
Purpose Keyboard Purpose Keyboard • Understand key storage concepts and use utility software to compress and
Shortcut Shortcut extract large files.
Open menu ALT+LETTER Undo CTRL+Z • Understand network concepts and connection options and be able to connect
to a network.
Help F1 Up one screen PAGE UP
• Understand the importance of protecting data and devices from malware and of
Cut CTRL+X Down one screen PAGE DOWN backing up data.
Copy CTRL+C Beginning of a line HOME • Recognise considerations relating to green IT, accessibility and user health.
Paste CTRL+V End of line END

1 Computers and Devices • Processor - An important component for online.

processing information • Software - Applications or programs that
1.1 ICT • RAM - Working temporary memory that loses perform specific tasks, such as word
1.1.1 Define the term Information and its data when the computer is shut down processing or graphics editing
Communication Technology (ICT). • Storage - Internal or external devices that • Operating system - Controls the computer,
• ICT - Using digital technology to access, store retain saved data. schedules tasks, manages storage, and
and process information into an organized and • The type and speed of the processor, the handles communication with other devices.
understandable form amount of RAM used, and the amount of • Applications software - Designed for specific
1.1.2 Identify different types of ICT services and available storage space, can have an impact tasks such as presentations or spreadsheets.
uses like: on the computer’s overall performance. • Software can be installed on a specific
• Internet services - Examples include online 1.2.3 Identify the main types of integrated and computer or device, on a network or accessed
banking, online shopping, e-mail and data external equipment like: via the cloud.
transfer Devices that print 1.3.2 Define the term operating system and
• Mobile technology - Examples include using information on identify some common operating systems for
Printers computers and devices.
the internet on smartphones, laptops paper or other
• Office productivity applications - Examples materials • Operating system - Software that schedules
include word processing, spread sheets, Devices that tasks, manages storage and handles
presentation software Screens display text and communication with other devices
1.2 Hardware graphics • Examples include Windows, Linux, Mac OS X
1.2.1 Define the term hardware. 1.3.3 Identify common examples of applications like:
Devices that read
Hardware - Physical, tangible items that form part images or text and • Office productivity - Examples include word
Scanners processing and spreadsheets
of a computer system convert the data into
1.2.1 Identify the main types of computers like: digital information • Communications - Examples include e-mail
and instant messaging
Typing devices used to
Types of Computer Keyboards issue commands and • Social networking - Examples include websites
enter characters that allows users to connect and exchange
A traditional stand-alone or status updates and comments
Desktop
networked computer A pointing device used • Media - Examples include news applications
Mouse/
to select items and and social media applications
A small, portable computer Trackpad
issue commands • Design - Examples include photo-editing and
Laptop designed for mobile, flexible desktop publishing
use Web A video camera used
camera • Mobile applications - Examples include online
A small, mobile, hand-held to capture a digital storage applications and e-mail applications
Tablet computer that combines (webcam) video
1.3.4 Define the term End-User License Agreement
computing and Internet access (EULA). Recognise that software must be
Devices that produce
1.2.1 Identify the main types of devices like: Speakers sound waves audible licensed before use.
to the human ear • EULA - A legal agreement between the user of
Types of Devices software and the software manufacturer
A device used to • Users should ensure all software used is fully
Used for phone calls, Microphone
Smart e-mail, Internet browsing, digitally capture sound licensed before use.
Phone and working with mobile 1.3.5 Outline the types of software licenses:
applications • Proprietary - Software that must be bought
A device that connects
Docking before use
a laptop computer to
Station • Open source - Free software that makes its
Media Used to download and other devices
Player play music and videos source code available
1.2.4 Identify common input/output ports like: • Trial version - Software that can be used for
• Universal Serial Bus (USB) - Typically used to a restricted time only and users will have to
connect storage and other devices purchase to use further
Used to take photographs in
Digital Camera • Shareware - Software that is distributed
digital format • High-Definition Multimedia Interface (HDMI) -
Typically used to connect media devices on a try-before-you-buy basis with limited
1.3 Software and Licensing functionality
1.2.2 Define the terms processor, Random Access 1.3.1 Define the term software and distinguish • Freeware - Free copyrighted software
Memory (RAM), storage. Understand their between the main types of software like:
impact on performance when using computers operating systems, applications. Know that
and devices. software can be installed locally or available

© 2012, ECDL Foundation. This Quick Reference may be used by candidates to assist in preparation for this ECDL module test. ECDL Foundation does not warrant that use of this guide will ensure passing of the test.
Screen shots used with permission from Microsoft.
1.4
1.4.1
Start Up, Shut Down
Start a computer and log on securely using a
2.2
2.2.1
Using Windows
Identify the different parts of a window:
Quick Reference
user name and password. 1. Title bar
• Make sure that both the computer and monitor 2. Menu
are plugged into a power source. 3. Toolbar/Ribbon
• Turn on the computer and the monitor. 4. Status bar
• Enter a user name and password when 5. Scroll bar.
requested.
• Press the Return key. 1
1.4.2 Log off a computer using an appropriate 2
routine. 3
• Close any open files and applications.
• Click the Start button.
• Select the Shut Down arrow. • Right-click on the desktop and click Screen
• Click Log off. resolution.
1.4.2 Shut down a computer using an appropriate • Click the Resolution box.
routine. • Click on the Resolution field arrow and drag
• Close any open files and applications. 5 the slider to specify a screen resolution.
• Click the Start button. • Click Apply.
• Click Shut Down. 2.3.4 Change keyboard language.
1.4.2 Restart a computer using an appropriate 4 • Click the Start button.
routine. • Click Control Panel.

• Close any open files and applications. • Click Region and Language.
2.2.2 Open, collapse, expand, restore down,
• Click the Start button. • Click on the Keyboards and Languages tab.
maximise, resize, move, close a window.
• Select the Shut Down arrow. • Click Change Keyboards.
• To open a window, select the file or folder,
• Click Restart. • Click on the preferred keyboard language.
right-click and select Open.
• Click OK.
• To collapse a window, click the Minimise
2 Desktop, Icons, Settings button in the upper right corner of the window.
2.3.4 Add keyboard language.
• Click the Start button.
• To expand a window, move the mouse to the
2.1 Desktop and Icons • Click Control Panel.
edge of the Title bar and drag the window to
2.1.1 Outline the purpose of the desktop and the • Click Region and Language.
increase the size.
task bar. • Click on the Keyboards and Languages tab.
• To restore down a window, click the Restore
• Desktop - Displays icons for files, folders and • Click Change Keyboards.
Down button in the upper right corner of the
applications • Click Add.
window.
• Task bar- Shows active applications, files and • Click on the expandable button next to the
• To maximise a window, click the Maximise
folders and other icons language required.
button in the upper right corner of the window.
2.1.2 Identify common icons like those representing: • Click on the expandable button next to the
• To resize a window, move the mouse over
keyboard.
the Title bar and drag the window to size
• Check the language checkbox option
preferred.
preferred.
Files • To move a window, move the mouse over
• Click OK.
the Title bar and drag the window to a new
2.3.4 Remove keyboard language.
location.
• Click the Start button.
Folders • To close a window, click the Close button in
• Click Control Panel.
the upper right corner of the window.
• Click Region and Language.
2.2.3 Switch between open windows.
• Click on the Keyboards and Languages tab.
Applications • Click Change Keyboards.
• Select the keyboard language to remove.
• Move the mouse over the application icons
• Click Remove
on the Task Bar so any open windows are
• Click OK.
Printers displayed.
2.3.4 Change default language.
• Click the required window icons found on the
• Click the Start button.
Task Bar.
• Click Control Panel.
Drives • Click Region and Language.
2.3 Tools and Settings
• Click on the Keyboards and Languages tab.
2.3.1 Use available help functions.
• Click Change Keyboards.
• Click the Start button.
Shortcuts/aliases • Select the language button in Default language
• Click Help and Support.
input field.
• Enter the query into the Search Help search
• Select from the list of installed default
box.
Recycle Bin/wastebasket/ languages.
• Press the Return key.
trash • Click OK.
2.3.2 View the computer’s basic system information:
2.3.5 Shut down a non-responding application.
operating system name and version number,
• Press the Ctrl+Alt+Delete keys.
2.1.3 Select and move icons. installed RAM.
• Click the Start Task Manager button.
• On the desktop, click on an icon and drag and • Click the Start button.
• In the Applications tab select the application.
drop to a new location. • Click Control Panel.
• Click End Task.
2.1.4 Create a shortcut/alias. • Click System.
2.3.6 Install an application.
• Select location to move shortcut to. 2.3.3 Change desktop configuration settings: date
• Click the Start button.
• Right-click and click Create shortcut. and time.
• Click Control Panel.
2.1.4 Rename a shortcut/alias. • Click the time shown on the right side of the
• Double-click Add or Remove Programs.
• Right-click on the shortcut icon. Task Bar.
• Click Add New Programs.
• Click Rename. • Click Change Date and time settings.
• Click Install a program from the network.
• Enter new name. • Click Change Date and time.
• Select program to install to begin the wizard.
2.1.4 Move a shortcut/alias. • Enter a date and time.
• Follow the wizard instructions.
• Right-click on the shortcut icon. • Click Apply.
2.3.6 Uninstall an application.
• Click Cut. 2.3.3 Change desktop configuration settings: volume
• Select location to move shortcut to. settings.
• Right-click and select Paste. • Double-click the speaker button on the right
2.1.4 Delete a shortcut/alias. side of the Task Bar.
• Right-click on the shortcut icon. • Adjust the volume as required.
• Click Delete. 2.3.3 Change desktop configuration settings:
• Click Yes to confirm deletion. background.
• Right-click on the desktop and click
Personalize.
• Click a theme to change the desktop
background.
• Click Apply.
2.3.3 Change desktop configuration settings:
resolution. • Click the Start button.
• Click Control Panel.
• Click Programs and Features.
 • Select the application to uninstall.
• Click Uninstall/Change.
• Select a printer to set as default printer.
• Right-click and click Set as Default Printer.
4.1.5 Quick Reference
Open a file, folder, drive.
• Select the file, folder or drive to open.
• Click Yes. 3.2.3 Print a document from a word processing • Right-click and click Open.
2.3.7 Connect a device (USB flash drive, digital application. 4.1.6 Recognise good practice in folder, file naming:
camera, media player) to a computer. • In an open document, click the File button. • Use meaningful names for folders and files to
• Insert the flash drive (or cable for other device) • Select Print. help with searching and organisation.
into the USB port on the computer. • Click Print. 4.1.7 Create a folder.
• The computer will signal that a new device has 3.2.4 View, pause, restart, cancel a print job. • Navigate to where the folder will be created.
been detected. • To view a print job, double-click on the Printer • Right-click and click New.
• Save or view files and folders as needed. icon on the Task Bar. • Click Folder.
2.3.7 Disconnect a device using an appropriate • To pause a print job, right-click the print job • Enter a folder name and press the Return key.
routine. and select Pause. 4.1.8 Rename a file, folder.
• Click on the USB device icon on the Task Bar. • To restart a print job, right-click the print job • Right-click on the file or folder to re-name.
• Select Eject USB Disk and remove the USB and select Restart. • Click Rename.
flash drive. • To delete a print job, right-click the print job • Enter a new name.
2.3.8 Capture a full screen. and select Cancel. • Press the Return key.
• Press the Print Screen key. 4.1.9 Search for files by properties: all or part of file
2.3.8 Capture an active window. 4 File Management name.
• Open a window on the desktop. • Double-click the Windows Explorer icon on the
• Press the Alt key + Print Screen key. 4.1 Introducing Files and Folders Task Bar.
4.1.1 Understand how an operating system or- • In the search field enter a full file name or part
3 Outputs ganises drives, folders, files in a hierarchical of a file name.
structure. • Click Search.
3.1 Working with Text • Windows Explorer displays the hierarchical 4.1.9 Search for files by properties: using wildcards
3.1.1 Open a word processing application. structure of files, folders, and drives on your if necessary
• Click the Start button. computer. • Double-click the Windows Explorer icon on the
• Select All Programs. 4.1.1 Navigate between drives, folders, sub-folders, Task Bar.
• Click Microsoft Word 2010. files. • In the search field use wildcards in the criteria
3.1.1 Close a word processing application. boxes to perform search.
• Click the File button. • Enter *.txt to find all files with the extension
• Click Exit. .txt.
3.1.1 Open files. • Enter b*.* to find all files that begin with the
• Click the File button. letter b.
• Click Open. • Click Search.
• Select the document to open and click Open. 4.1.9 Search for files by properties: by content.
3.1.1 Close files. • Click the Start button.
• Click the File button. • Click Search.
• Click Close. • Enter text.
3.1.2 Enter text into a document. 4.1.9 Search for files by properties: by date modified.
• Click into the open word processing • Double-click the Windows Explorer icon on the
• Click the Start button. Task Bar.
document.
• Click Computer. • Click in the Search Libraries field.
• Enter the text.
• Double-click on the drive where the folder or
3.1.3 Copy text within a document, between open • Click Date modified.
file is located.
documents. • Select date required from displayed calendar.
• Locate the folder and file name on the 4.1.10 View list of recently used files.
• Select the text to copy.
drive. • Click the Start button.
• On the Home tab, in the Clipboard group, click
4.1.2 Display file, folder properties like: name, size,
the Copy button. • Select Recent Items.
location. • If the Recent Items button is not already
• Click in a new location within the document or
• Right-click on the file or folder. installed, right-click the Task Bar and click
within another open document.
• Select Properties. Properties.
• On the Home tab in the Clipboard group, click
• Click OK. • In the Start Menu tab, click Customize.
the Paste button.
4.1.3 Change view to display files and folders like:
3.1.3 Move text within a document, between open • In the dialog displayed, check the Recent
tiles, icons, list, details.
documents. Items checkbox.
• In an open window, click on the Change your • Click OK.
• Select the text to move.
view button. 4.2 Organising Files and Folders
• On the Home tab, in the Clipboard group, click
• Click on a preferred option to view files or 4.2.1 Select individual files, folders.
the Cut button.
folders. • Click on a file or folder.
• Click in a new location within the document or
4.1.4 Identify common file types like:
within another open document. 4.2.1 Select adjacent files, folders.
• On the Home tab in the Clipboard group, click • Click the first file or folder, hold down the Shift
the Paste button. Common File Type File Extension File key, and then click the last file or folder.
3.1.3 Paste a screen capture into a document. Icon • Release the Shift key.
• After taking the screen capture, click in a new 4.2.1 Select non-adjacent files, folders.
location within the document. Word Processing .docx • Hold down the Ctrl key, and then click each file
• On the Home tab in the Clipboard group, click or folder to select.
the Paste button. 4.2.2 Sort files in ascending, descending order by
3.1.4 Save and name a document. Spreadsheet .xlsx name.
• Click the File button. • Click the View menu.
• Click Save. • Select Sort by.
• Create a file name and select the location. Presentation .pptx • Click Name to sort files by name in ascending
• Click Save. order.
3.2 Printing Portable Document .pdf • Click the View menu.
3.2.1 Install a printer. Format • Select Sort by.
• Click the Start button. • Click Descending to sort in descending order.
• Click Devices and Printers. Image .gif, .jpg, .bmp 4.2.2 Sort files in ascending, descending order by
• Click Add a printer. size.
• Follow the wizard instructions. • Click the View menu.
3.2.1 Uninstall a printer. Audio .mp3 • Select Sort by.
• Click the Start button. • Click Size to sort files by size in ascending
• Click Devices and Printers. order.
• Select the printer. Video .avi • Click the View menu.
• Right-click and select Remove device. • Select Sort by.
• Click Yes to confirm removal. • Click Descending to sort in descending order.
Compressed .zip
3.2.1 Print a test page. 4.2.2 Sort files in ascending, descending order by
• Right-click a printer. type.
• Click Printer properties. Executable .exe • Click the View menu.
• On the General tab, click Print Test Page. • Select Sort by.
• Click OK. • Click Type to sort files by name in ascending
3.2.2 Set the default printer from an installed printer order.
list. • Click the View menu.
• Click the Start button. • Select Sort by.
• Click Devices and Printers. • Click Descending to sort in descending order.
 4.2.2 Sort files in ascending, descending order by
date modified. 4.3.5
reduces the amount of space used for storage.
Compress files, folders.
6.1.2 Quick Reference
Define the term firewall and outline its purpose.
• Firewall - A security system designed to pro-
• Double-click on the folder containing the files • Select files. tect a network against external threats
to sort. • Right-click on files. 6.1.3 Understand the purpose of regularly backing
• Click the View menu. • Select Send To. up data to a remote location.
• Select Sort by. • Select Compressed (zipped) Folder. • Important to have an off-site backup copy of
• Click Date Modified to sort files by date 4.3.6 Extract compressed files, folders to a location files in case of unforeseen network, hardware
modified in ascending order. on a drive. or software problems, so that a copy of the
• Click the View menu. • Right-click on the compressed file icon. data is available if the original data were to
• Select Sort by. • Select Extract All. become unusable
• Click Descending to sort in descending order. 6.1.4 Recognise the importance of regularly
4.2.3 Copy files, folders between folders, drives. 5 Networks updating software like: anti-virus,
• Right-click on the file or folder to copy. application, operating system software.
• Click Copy. 5.1 Network Concepts • Update anti-virus regularly to detect new
• Click on the new location. 5.1.1 Define the term network. viruses
• Right-click and click Paste. • Network- More than one computer or device • Update application and operating system
4.2.3 Move files, folders between folders, drives. connected together to share data, applications software regularly to fix known problems and
• Right-click on the file or folder to move. or peripherals security risks
• Click Cut. 5.1.1 Outline the purpose of a network: 6.2 Malware
• Click on the new location. • Share, access data and devices securely 6.2.1 Define the term malware. Identify different
• Right-click and click Paste. 5.1.2 Define the term Internet. Identify some of its types of malware like: virus, worm, Trojan,
4.2.4 Delete files, folders to the recycle bin/ main uses like: World Wide Web (WWW), VoIP, spyware.
wastebasket/trash. e-mail, IM. • Malware - Malicious software designed to
• Right-click on the file or folder to delete. • Internet - A global network connecting millions install itself on a computer without the owner’s
• Click Delete. of computers worldwide consent
• Click Yes to confirm deletion. • Main uses - To provide access to information • Virus - Intrusive programs that infect computer
4.2.4 Restore files, folders to original location. via the World Wide Web, to allow conversa- files and may cause damage
• Double-click the Recycle Bin icon. tions over the internet (VoIP), to allow digital • Worm - Self-replicating malware that uses a
• Select the items to restore. message exchange via email and to allow computer network to send copies of itself to
• On the Recycle Bin Tasks pane, click Restore real-time text messaging via instant messaging other computers
the selected items. 5.1.3 Define the terms intranet, virtual private net- • Trojan - Destructive program that masquer-
4.2.5 Empty the recycle bin/wastebasket/trash. work (VPN) and identify their main uses. ades as an application.
• Open the Recycle Bin. • Intranet - A private Internet used internally • Spyware - Malware that collects information
• On the Recycle Bin Tasks pane, click Empty within an organisation to store internal docu- on user browser habits without their consent
Recycle Bin. ments, training material or business specific 6.2.2 Be aware how malware can infect a computer
applications or device.
4.3 Storage and Compression • VPN - A network used to connect remote • Viruses can be transmitted via the installation
4.3.1 Identify the main types of storage media like: users securely to a business network to share of a program from an insecure source on the
data and communicate. Internet, a CD- ROM, an online bulletin board,
5.1.4 Understand what transfer rate means. Un- or e-mail attachments.
Storage Description derstand how it is measured: bits per second 6.2.3 Use anti-virus software to scan a computer.
Media
(bps), kilobits per second (kbps), megabits per • Open the virus scanning application.
Internal hard A non-volatile, random access second (mbps), gigabits per second (gbps). • Enter the specific drive(s), folder(s) and name
disk storage device for digital data • Transfer rate - The rate at which information is of file to scan.
transferred to or from a disk drive • Perform the scan.
External A hard disk located outside the • Measured in bits per second (bps), kilobits per 6.3 Health and Green IT
hard disk computer second (kbps), megabits per second (mbps), 6.3.1 Recognise ways to help ensure a user’s well-
gigabits per second (gbps). being while using a computer or device like:
Network A drive shared by multiple users
5.1.5 Understand the concepts of downloading from, • Take regular breaks
drive or devices
uploading to a network. • Ensure appropriate lighting and posture
CD An optical disc used to store music • Downloading - To copy a file or image from a • Lighting should be bright enough and correctly
web page positioned.
DVD An optical disc used to store video • Uploading - To copy a file or image from a • Correct positioning of the computer, desk and
computer to a web page seat will minimise bad posture.
5.2 Network Access 6.3.2 Recognise computer and device energy saving
Blu-ray Disc A high definition optical disc used
to store media with up to five times 5.2.1 Identify the different options for connecting to practices:
greater storage than DVDs the Internet like: • Turning off - When not in use
• Phone line • Adjusting automatic shut down - After a speci-
USB flash A portable digital storage device • Mobile technology fied number of minutes not used
drive • Cable • Adjusting backlight - This can be decreased
• Wi-fi • Adjusting sleep mode settings - This can be
Memory A digital storage device used in
card cameras and other devices • Wi-max activated after pre-set timings
• Satellite 6.3.3 Recognise that computers, devices, batteries,
Online file A file storage service available over 5.2.2 Define the term Internet Service Provider (ISP). printer cartridges and paper should be
storage the Internet • Internet Service Provider (ISP) - An organisa- recycled.
tion that provides access to the Internet 6.3.4 Identify some options available for enhancing
4.3.2 Identify file size, folder size, storage capacity 5.2.2 Identify important considerations when accessibility like:
measurements like: selecting an Internet subscription option like:
• Upload speed
• Download speed Type Description
Unit Bit Size Comparable To • Download quota
Kilobyte 1,024 ½ page of plain • Cost
5.2.3 Recognise the status of a wireless network: Voice Translates voice commands and
(KB) Bytes text
• Protected/secure - The network is protected to recognition is used in place of a mouse and
Megabyte 1,024 KB 700 pages of prevent unauthorised access. software keyboard
(MB) plain text or one • Open - The network is accessible to all
picture/graphic 5.2.4 Connect to a wireless network. Screen Reads aloud information from a
• Double-click on the wireless connection icon reader computer display, for users with
Gigabyte 1, 024 MB A set of impaired vision
(GB) encyclopaedias on the Task Bar.
• Select desired network and connect, using a
Terabyte 1,024 GB A bookstore full password if required. Screen Displays enlarged screen content
(TB) of books magnifier
6 Security and Well-Being
4.3.3 View available space on a storage device. On-screen Provides an alternative to a
• Select the drive or device. 6.1 Protecting Data on Computers and Devices keyboard physical keyboard or inputting data
• Right-click and select Properties. 6.1.1 Recognise good password policies like:
• Click OK. • Create with adequate length
4.3.4 Understand the purpose of file, folder com- • Create with adequate character mix High Makes the screen easier to view
pression. • Do not share contrast for users
• Compressing files decreases a file’s size and • Change regularly

© 2012, ECDL Foundation. This Quick Reference may be used by candidates to assist in preparation for this ECDL module test. ECDL Foundation does not warrant that use of this guide will ensure passing of the test.
Screen shots used with permission from Microsoft.