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Homework Assignment 3

Quality teamwork is important for quality management as it allows people to collaborate towards a shared goal of improving quality. Effective communication, problem solving, and decision making are benefits of teamwork. Conflicts in teams should be addressed by understanding different perspectives, focusing on facts, listening, and developing a plan to resolve issues. Achievements can be rewarded through recognition, compensation, or non-monetary rewards to motivate employees.

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0% found this document useful (0 votes)
54 views16 pages

Homework Assignment 3

Quality teamwork is important for quality management as it allows people to collaborate towards a shared goal of improving quality. Effective communication, problem solving, and decision making are benefits of teamwork. Conflicts in teams should be addressed by understanding different perspectives, focusing on facts, listening, and developing a plan to resolve issues. Achievements can be rewarded through recognition, compensation, or non-monetary rewards to motivate employees.

Uploaded by

api-652656444
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

 Discuss the importance of quality team works, and team building for quality
management. How is your company doing this? Design a simple quality-focused
example, that you have created. Don't forget to include a technical illustration /
image, that you have created to illustrate this challenge / solution (1 point of 10).

Quality team works is important as it is the collaboration and cooperation of a


person working together to reach the same goal which is improve the overall
quality. This is an important role in the QMS system that helps maintain and
implement within the organization. Working in teams can be difficult as each
person has a different personality. Some team members are easy to work with
while others can be difficult. Teamwork leads to many improvements such as
communication, problem – solving, and decision making. In the long run, this
leads to a better customer satisfaction and a better business performance. The
challenges in a quality management teamwork is important since it includes
interdisciplinary nature of complex subject. Many different experts are needed
to get the job done but sometimes they do not want to work together which
makes it difficult for engineering manager. If there are no team work then
complex engineering systems could not have been created. Quality teams are
important because they will help find problems, challenges, faults and errors in
complex system. People are the fundamental building block of TQM. The only
way to target process improvement or re-designing is by the use of teamwork.
There are many advantages of teamwork. A greater variety of complex issues
can be target by combining resources and expertise. Problems are exposed to a
greater number of experts. The approach can boost morale and ownership
through decision making. In all quality systems there are plenty of improvement
opportunities. Teamwork must be driven by a strategy. It is important to have a
structure and implement it thoughtfully and effectively. An important
component of total quality organization, building trust, improving
communication and developing a culture of interdependence rather than one
independence. Quality management teams can become very effective and create
new wealth for everybody.
The figure above shows benefits of working in a team.

2. How would you handle conflicts in quality teams? How to handle conflict in


the workplace? How is your company doing this? Design a simple quality-
focused example, that you have created. Don't forget to include a technical
illustration / image, that you have created to illustrate this challenge / solution (1
point of 10).

- How to talk to the other person...


- Understand the other side too... find facts!
- How to focus on behavior and events, neither on personalities, nor on politics;
stick to the facts...
- How to listen carefully...
- How to focus and identify points of agreement and then disagreement...
- How to prioritize the areas of conflict...
- How to develop a (process) plan to work on each conflict...
- How to follow through on your agreed process / plan... have a clear idea of I, O,
C, and R (Inputs, Outputs, Controls and Resources)
- How to build on your success for the future...
- How to deal with conflicts like this: your boss (or your boss’s boss) steals your
great idea; then Designs it to somebody else to develop it, and totally leaves you
out of the picture… doesn’t even answer your emails… always have a Plan B!
(you’ll often need a Plan C and even a Plan D!): 
- How to never stress yourselves out on issues like the above!

It is important to develop a strategy to resolve an issue in quality teams. There


are various types of conflicts, some may be greater than our scope. If that is the
case, then it must be addressed and taken further to human resources. If it’s a
minor conflict, it is feasible and important to discuss and resolve the issue. A
decision shall not be made until each person involved in the matter has gotten an
opportunity to speak. If a person has anything documented such as a
communication via email or voicemail, it is important to collect that as it shows
as proof. Each employee should be going through training session on how to
behave with one another. One shall understand and know what are good
qualities that display good behavior. In other words, polite is a quality that a
team member should have. When discussing a matter, it is important to stick to
the facts and it is topic to discuss on the main topic. A lot of times people tend to
talk about others personality. This can spark the matter further causing a
greater issue. Each person discussion can be viewed differently, what do they all
come in an agreement with and what they do not agree with. There are time
where multiple conflicts occur within the same matter. It is important to identify
and understand the conflict. Then prioritize each conflict based on the overall
impact to the company. If an expert is required to help understand something
further, it is important to get their feedback and help. It is important to get a
clear mind of input, output, resources, and controls. In order to build on success
for the future, it is important to determine a way to prevent the situation from
reoccurring. It is important to always keep a backup plan as it can take to while
to resolve matters at company. People tend to stress during these times, but it is
important to not take anything home and focus on what can be done aside from
that matter.

The figure about shows what steps can be taken in order to understand and
resolve conflict.

3. How do you reward quality achievements in a team? How is your company


doing this? Design a simple quality-focused example, that you have created.
Don't forget to include a technical illustration / image, that you have created to
illustrate this challenge / solution (1 point of 10).
There are multiple ways a quality achievement reward can be given in a team.
One way is through acknowledgement and recognition. It is important to
acknowledge the work a person does, ensure that the person has done the work
instead of someone else. Make staff recognize that the person has done the work
with positive impact to the company. As a manager it is important to highlight
each employee hard work and accomplishments. Another way a reward can be
given is through compensation such as incentives, various bonuses, and
performance bonus. Rewards can be non-monetary such as a paid vacation for
two. There are many benefits to initiating and promoting these types of rewards
programs for employees. Such as motivation and job satisfaction. Employees will
tend to work harder and focus on company goals to get rewards. This delivers a
message that competence is important. It may help some employees boost their
self-confidence. In some cases, managers are able to see an employee true
potential which can be helpful when hiring for internal position for a higher roll.
Profit sharing and stock options are another form of reward that can be given to
employee for reaching a goal. Rewards are not only given to employees
individually, but it can be given in teams. My company is ensuring that an
employee is getting a reward based on their preference. For instance, an
employee may want vacation days instead of stock options. This would ensure
that the employee is satisfied and will be motivated to work harder in order to
get another reward. This will benefit the company on solving many of the major
issues which will lead to less cost for the company. Having a reward program can
reduce the amount of people being absent from work as they are dedicated and
working towards reward.

The figure above shows the different types of rewards that a employee can get for
recognition and obtaining a goal.

4. How do you communicate effectively for quality management? Focus on


communication skills and soft-skills. Design a simple quality-focused example,
that you have created. Don't forget to include a technical illustration / image,
that you have created to illustrate this challenge / solution (1 point of 10).

Effective communication can be viewed into four different categories: public


speaking and presentation skills, communication and collaboration, managing
difficult conversation, giving and receiving feedback. Effective communication
definition is the process of exchanging or transmitting ideas, information,
thoughts, knowledge, data, opinion, or messages from the sender through a
selected method or channel to the receiver with a purpose that can be understood
with clarity. Communication can occur in multiple forms: verbal
communication, non-verbal communication, written communication, and visual
communication. These forms of communication can take place in person, over
the phone, or through various digital platforms. There are many characteristics
of effective communication such as clear message, correct message, complete
message, precise message, reliability, consideration of the recipient, and sender
coutesy. Having effective communication in workplace can help you to build an
efficient team and manage the team members and other employees if required. It
can enhance your innovation and creativity and you can reap its fruits as
multiple benefits. It can help you to grow your company at a fast pace as good
communication will help you to get better results. You can retain more and more
sincere employees in your company with the help of effective communication. It
will help you to build strong relationships among employees and get more
opportunities for your company. It increases the engagement of employees in
their work and also establishes responsibility toward their team. Another
important benefit of effective communication is that it increases customer
satisfaction. It helps to easily make decisions and carry out discussions that are
goal oriented. Benefits of effective business communication are increased
productivity, stronger decision maker, healthier business relationship,
improvement customer relationship, quicker problem solving, increased
employee awareness, lesser misunderstanding, and enhanced professional image.
The significance in effective communication in business includes employee
management, team building, growth of organization, build strong relationship,
ascertain transparency, and develop trust, facilitates creativity and innovation,
reduces misunderstanding, and organizational growth. Soft skills include public
speaking, negotiation, conflict resolution, confidence, friendliness, and
empathetic listening.
The figure above shows the seven C’s to ensure that the communication is
effective.

5. Why are listening skills important for quality management? How is your


company doing this?  Design a simple quality-focused example, that you have
created. Don't forget to include a technical illustration / image, that you have
created to illustrate this challenge / solution (1 point of 10).

Listening is often something we take for granted. It is common that people often
hear what is being said but hearing is a lot different to listening. To listen, we
need to make a conscious effort not to just hear what people are saying but to
take it in, digest it and understand. Not only does listening enhance your ability
to understand better and make you a better communicator, it also makes the
experience of speaking to you more enjoyable to other people. Listening plays an
integral part of communicating and the differences from actively listening can be
seen in multiple facets of our lives and development. Active listening help to learn
and understand things better in a social and professional environment. Become
better at socializing. Better sympathize with friends and family. Build stronger
relationships by making people feel valued. Improve problem solving skills and
absorb information better. Listening built trust: when you make the effort to
listen to someone, they recognize your interest. They are able to know that you
are invested in what they are saying. Listening reduces misunderstandings:
misunderstanding isn’t a big deal but it can have major consequences. For
instance, when someone is not listening when to wear eye protection and they go
on the follow, it can be dangerous if something flies into the eye which can be life
threatening. Listening helps eliminate conflict: People want to feel respected,
which is irrevocably tied to feeling heard. You don’t necessarily need to agree,
but simply making the effort to hear another perspective keeps the situation
calmer. When everyone feels calm and safe, it’s much easier to work through
tense situations without things escalating to conflict. Listening encourages
empathy: When you hear right from a source, you’ll have a deeper
understanding of their perspective, which is key to having empathy. Listening
improves business relationships: By committing to listening better, you can build
strong relationships with coworkers and clients. People will feel respected and
eager to work with you.

The figure above shows the benefits of learning.

6. What are the management strategies for quality-focused interpersonal needs?


Design a simple quality-focused example, that you have created. Don't forget to
include a technical illustration / image, that you have created to illustrate this
challenge / solution (1 point of 10).

Cognizant of the need of such interpersonal skills, a management strategy must


include the following steps to ensure that team members possess these requisites:

 Recognition of need: Management must recognize interpersonal skills to


be as important as technical and paper credentials. It does no good to the
organization to have employees with superior talent, but who cannot be
team players.
 Careful selection: Possession of interpersonal skills must be part of the
candidate selection process. In particular, human resources should favor
candidates with traits like active listening, patience, empathy, tact, open-
mindedness, friendliness.
 Training: Management must provide support and resources to develop
and refine the workforce soft skills. Certain people are good when it comes
to dealing with others whereas few others require a little help in the areas
of listening, emphasizing with others, being tactful, and facilitate positive
interaction among fellow employees.
 Measurement and reward: In TQM, the improvement of interpersonal
skills should be included in the performance-appraisal process and should
be compensated by the reward system.

The figure above shows strategy for interpersonal skills.

7. What are the principles of overcoming negativity and conflicts in the


workplace? How do you conduct productive quality meetings? How is your
company doing this? Design a simple quality-focused example, that you have
created. Don't forget to include a technical illustration / image, that you have
created to illustrate this challenge / solution (1 point of 10).

Negativity is any behavior on the part of any employee at any level that works
against the optimum performance of the organization.

The principles in overcoming negativity are:

 Communication: Frequent, ongoing, effective communication is the best


defense against negativity in organizations, and it is the best tool for
overcoming negativity that has already set in
 Establish clear expectations: Should make sure that all employees know
their goals as individuals and as a team.
 Provide for anxiety venting: The workplace will always be stressful with
all deadlines, performance standards, budget pressure etc. The managers
must give them direct reports opportunities to vent in a nonthreatening,
affirming environment.
 Build trust: Managers can build trust between themselves and employees
and among employees by applying the following strategies: always
delivering what is promised, remaining open-minded to suggestions, taking
an interest in the development and welfare of employees, being tactfully
honest with employees at all times.
 Involve employees: Employees must be involved in every activity and get
their feedback in order to motivate them.

Managers should be constantly alert to signs of negativity in the workplace, for it


can spread quickly through the organization, dampening morale and inhibiting
performance. Signs to look for are:

 “I can’t do” mentality


 “they” mentality (as opposed to “we” mentality)
 critical conversations (judgmental and negative)
 blame fixing (finger pointing)

The figure above shows ways to overcome negativity in workplace.

8. How can you manage conflict in the workplace? How is your company doing
this? Design a simple quality-focused example, that you have created. Don't
forget to include a technical illustration / image, that you have created to
illustrate this challenge / solution (1 point of 10).
Conflict management has the following components:

     Establishing conflict guidelines: Conflict guidelines establish ground rules


for discussing and debating differing points of view, varying ideas, and an array
of opinions concerning how best to accomplish the organization’s vision, mission,
and broad objectives.

      Helping all employees develop conflict prevention and resolution skills: If


managers are going to expect employees to disagree without being disagreeable,
they are going to have to ensure that all employees are skilled in the art and
science of conflict resolution. The second guideline is an acknowledgment of
human nature. It takes advanced human relation skills and constant effort to
disagree without being disagreeable.

   Helping all employees develop anger management skills: It is difficult, if not


impossible, to keep conflict positive when anger enters the picture. If individuals
in an organization are going to be encouraged to question, discuss, debate, and
even disagree, they must know how to manage their anger. Anger is an intense
emotional reaction to conflict in which self-control may be lost.

      Stimulating and facilitating productive conflict: Productive conflict is


productive because the only agenda being advanced is the good of the
organization. With productive conflict, no hidden agendas or political
machinations are at work. All parties are attempting to reach the same
destination; the disagreement has to do with how best to get there. Because there
are no hidden agendas, all parties are open to questions, challenges, and
constructive criticism. In addition, all parties agree on the criteria by which their
ideas will be judged.

For conflict resolution, managers should use the following guidelines:

 Determine how important the issue is to all people involved


 Determine whether all people involved are willing and able to discuss the
issue in a positive manner
 Select a private place where the issue can be discussed confidentially
 Make sure that both sides understand that they are responsible for both
the problem and the solution
 Guide participants towards a clear and specific definition of the problem
 Encourage participant to propose solutions
 Evaluate the cost vs gains of each solution and discuss them openly
 Make sure that the issue is resolved and the solution agreed by everyone.
 Reflect on the issue and the conflict resolution process. Encourage
participants to express their opinions on how the process might be
improved

The figure above shows how to manage conflict.

9. How do you communicate in conflict situations? How is your company doing


this? Design a quality-focused simple example, that you have created. Don't
forget to include a technical illustration / image, that you have created to
illustrate this challenge / solution (1 point of 10).

Effective communication is vital for the success of an organization; it is even


more important during conflict situations. In these circumstances, either the
interlocutors are not interested in the opinions of the opponents or in general
their emotions get in the way of the communication process.
When communicating in conflict situations, managers should:

 Consider the attitude of the parties involved in the conflict : Managers


should convince parties that cooperation is necessary for the best of the
company
 Have conflict resolution guidelines in the ground rules: Parties involved in
a conflict should understand how decisions will be made, who has the right
to give input, and what issues are irrelevant
 Make it clear that assessing blame is not allowed
 “More of the same” solutions should be eliminated: Managers should
change approach based on the situation
 Take into consideration the personality of the interlocutors: People react
differently to stress, challenges, and confrontation. While some individuals
are outspoken and have no problem in exposing their point of view, others
may prefer to retreat and avoid confrontation. Knowing the personality
traits of the employees enables managers and team members to
“customize” their approach to ensure effective communication.
 Listening responsively and with empathy: Very often conflicts arise for
lack of effective listening. By practicing empathetic listening, managers
can learn the motivation behind the perceived conflict, being better
equipped to objectively address and de-escalate the conflict.
 Create a non-threatening environment: Managers should strive to create
an environment which is conducive to open, frank discussion. If managed
properly, conflicts can have positive outcomes for the team.
 Maintain trust: Managers should communicate fairly and objectively,
explaining the contenders the organization’s position, but giving the
opposing parties the chance to vent.

10. Why does quality suffer if there is a major conflict? How is your company
doing this? Design a simple quality-focused example, that you have created.
Don't forget to include a technical illustration / image, that you have created to
illustrate this challenge / solution (1 point of 10).

Quality suffers whenever there is a major conflict because teamwork and team
spirit are often disrupted. During conflicts people do not perform at peak
performance and stop concentrating on continuous improvement. Moreover,
people are often caught into politics, wasting valuable time in taking sides and
arguing positions; they concentrate in disproving the opposing side instead of
looking for a solution. In such situations employees are busy battling internal
competition rather than market competition. Personal interests prevail over
unity of purpose; therefore, customer focus and customer satisfaction are no
longer actively pursued.

Quality suffers if there is a major conflict because:

1.    Internal politics tends to perpetuate outdated processes, procedures, and


technologies. This is because the tactics of the internal politician are ideally
suited for opposing change
2.    Organizations that are suffering the ill effects of internal politics often lose
the best and brightest employees. If a work group is low performing and does not
want to do better, its members may actually drive out anyone who tries to
improve.
3.    Internal politics tends to perpetuate outdated processes, procedures, and
technologies. This is because the tactics of the internal politician are ideally
suited for opposing change.
4.    An organization’s morale suffers when infighting, buck passing, and
rumormongering—all of which invariably result from the practice of internal
politics—are allowed to become part of the dominant corporate culture.
5.    Loss  of quality, competitiveness , and customers as the organization’s focus
is diverted from what really matters.

Executive Summary

PERFORMANCE E801 — High-End Electric Boat Powered By Evoy

https://cleantechnica.com/2023/03/04/performance-e801-high-end-electric-boat-
powered-by-evoy/

Eovy manufactured an electric boat motor which will be launched in 2023. This
boat delivers 100% electric outboard and inboard motor systems. This is for fast
and powerful boat of size 20 to 50 ft. The company’s mission is to reduce boating
emissions without compromising on power and ease of use

1 st statement– SRIKAR
2 nd statement- HINA
The E801 is a high-end electric boat powered by Evoy, a Norwegian company that
specializes in electric boat propulsion systems. The E801 is a luxury yacht that
offers a quiet and eco-friendly boating experience, with zero emissions and low
noise levels.

The boat is powered by Evoy’s proprietary electric propulsion system, which


consists of a 800-horsepower electric motor and a high-capacity battery pack. The
motor can propel the boat to a top speed of 55 knots, or about 63 miles per hour,
which is faster than many gasoline-powered boats in its class.

The E801 is designed for long-range cruising, with a range of up to 100 nautical
miles at a cruising speed of 25 knots. The boat is also equipped with advanced
navigation and safety features, including a GPS system, radar, and a collision
avoidance system.

In addition to its performance capabilities, the E801 is also a luxurious and


spacious yacht, with a sleek and modern design. The interior features high-quality
materials and finishes, including leather upholstery, marble countertops, and
hardwood floors. The boat can accommodate up to 12 guests in four cabins, each
with its own ensuite bathroom.
Overall, the E801 is a high-performance, luxury electric yacht that offers a unique
and sustainable boating experience. With its advanced propulsion system, spacious
interior, and advanced safety features.

It is an excellent choice for boaters who want to enjoy the thrill of high-speed
cruising without sacrificing comfort or environmental sustainability.

Onewheel — Pragmatic Commuter Tool Or The Secret To Eternal Youth?

https://cleantechnica.com/2023/03/04/onewheel-pragmatic-commuter-tool-or-the-
secret-to-eternal-youth/
One-wheeler is completely different as it help reprogram brain and muscles has
it is completely hands free. It can carry 90kg up the hills of parklands. It
travelled about 13,000 km. Future Motion, which supplied his Onewheel, does
not support the rights of owners to repair. The Onewheel has no traditional
brakes — everything is done with balance and regenerative braking. Onewheel
as life enhancing — on a pathway along the creek, not on the roads, lots of fresh
air, exercising and balancing.

1 st statement– SRIKAR
2 nd statement- HINA
A distinctive electric skateboard that has become more well-known recently is called
the Onewheel. The self-balancing board resembles a hybrid of a hoverboard and a
skateboard. According on the person’s viewpoint and intended usage, the answer to
the issue of whether it is a useful commuting tool or the key to everlasting youth
will vary.

The One wheel is a viable means to get to work or school for certain people. It can
help you save money on petrol and parking costs and is an environmentally
beneficial substitute for conventional transportation options. The One wheel is also
somewhat portable, making it simple to store in a tiny flat or bring aboard public
transportation.

Some see the One wheel as more than simply a useful mode of transportation; it is a
method to maintain their youthfulness. Riding a One wheel may offer a sense of
adventure and excitement that is sometimes absent in daily life. It is frequently
described as an exciting and liberating sensation. Although it demands balance and
core strength, using a One wheel may also be a fantastic way to keep active and
healthy.
Eventually, a person’s goals and intended usage will determine whether the One
wheel is a useful commuting tool or the key to endless youth. Depending on the
circumstance, it may be either. However, it is important to note that the One wheel
does come with risks, and it is essential to wear proper safety gear and follow traffic
laws when riding on public roads.

A Year Into The Invasion Of Ukraine, What Is Happening With Nuclear


Weapons?

https://blog.ucsusa.org/syoung/a-year-into-the-invasion/

Putin decided he was suspending his country’s compliance with the New START
arms control agreement. Russia will continue to refuse to allow the United States
to conduct verification inspections permitted under the treaty and will not meet
to discuss any concerns either country has. It further heightens the risk that
Russia could decide to go nuclear if the war in Ukraine takes another turn for
the worse for Moscow. Finally, in more bad news, just this week the
International Atomic Energy Agency reported that Iran had enriched some
uranium to very high levels, a fact that the government in Tehran sought to
dismiss. However, the loudest—and most bizarre—kerfuffle was between the
United States and China, over a lost Chinese intelligence that wandered -
gathering balloon  across the US and close to some sensitive military sites,
including nuclear missile silos spread across the central plains. In sum, of
the four possible nuclear futures that could flow from the invasion of Ukraine,
two of those—continuing the downward-spiraling status quo and more countries
seeking to join nuclear alliances or obtain nuclear weapons themselves—have
seen significant development. A third—moves to eliminate the leadership of
“problem” nuclear-weapon states—has seen threats to Iran. Meanwhile, the
fourth and most hopeful and sustainable future—a world free from the nuclear
threat, where security is no longer based on nuclear deterrence—has seen little
truly significant progress.

1 st statement– SRIKAR
2 nd statement- HINA

There have not, as of the cut-off date of September 2021, been any reports of the
use or transfer of nuclear weapons in connection with the ongoing conflict in
Ukraine. Ukraine had held the third-largest nuclear arsenal in the world, behind
Russia and the United States. Ukraine, however, decided to give up its nuclear
weapons and join the Treaty on the Non- Proliferation of nuclear weapons as a
non-nuclear weapon state after the fall of the Soviet Union.
Ukraine does not currently have nuclear weapons, although it is close to a number
of nations that do, notably Russia. Nuclear weapons use or proliferation are issues
that have been brought up by the war between Russia and Ukraine.

The deployment of nuclear weapons is generally seen as a last resort since doing so
would have disastrous repercussions for both parties and maybe the whole planet.
Hence, finding peaceful solutions to the current crisis in Ukraine is crucial for all
parties involved.

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