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Receipts Workbench

This document describes an issue where the second application of a receipt to an invoice in detail fails with an error, along with the cause, solution, and steps to resolve it. Applying the receipt at the header level does not cause an error. The issue occurs when a claim investigation is created that increases the receipt balance, then trying to apply that receipt in detail to another invoice. The recommended solution is to apply patch 22079447 to allow applying the receipt in detail when the investigation increases the balance.

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Augustine Odero
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63 views3 pages

Receipts Workbench

This document describes an issue where the second application of a receipt to an invoice in detail fails with an error, along with the cause, solution, and steps to resolve it. Applying the receipt at the header level does not cause an error. The issue occurs when a claim investigation is created that increases the receipt balance, then trying to apply that receipt in detail to another invoice. The recommended solution is to apply patch 22079447 to allow applying the receipt in detail when the investigation increases the balance.

Uploaded by

Augustine Odero
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Receipts Workbench: Second Apply in Detail fails with APP-AR-

To
11526:ERROR:ARP_PROCESS_DET_PKG.GET_REC_PSNO_OPEN (Doc ID
Bottom
2131802.1)

In this Document

Symptoms
Cause
Solution
  1. Bug Summary
  2. Fixed Files
  3. Recommended Patches
  4. Solution Steps
  Still Have Questions?
References

APPLIES TO:

Oracle Receivables - Version 12.1.3 to 12.2.3 [Release 12.1 to 12.2]


Information in this document applies to any platform.

SYMPTOMS

When applying receipt to an invoice in detail, the second application gives an error message.

However, if the receipt is applied to the same invoice at the header level, it applies successfully.

The receipt is applied in detail to a line.

Then a Claim Investigation is created for a negative amount on the same receipt, which increases
the receipt balance.

The same receipt is applied in detail to another invoice and the following error occurs:

ERROR
-----------------------
APP-AR-11526: Error:
arp_process_det_pkg.get_rec_psno_open_rec_pay_schedule

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create Invoice1 for 50.00 and Invoice2 for 50.00


2. Create Receipt1 for 50.00
3. Apply Receipt1 to Invoice1 in detail for 50.00 for line only
4. Create clam investigation on Receipt1 for -50.00, which brings the unapplied balance of
Receipt1 to 50.00
5. Apply Receipt1 to Invoice2 in detail for 50.00 using line level application, and error
occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot apply in detail a receipt to a line.

CAUSE

This issue is addressed in Bug 22079447 SECOND APPLY IN DETAIL APP-AR-


11526:ERROR:ARP_PROCESS_DET_PKG.GET_REC_PSNO_OPEN

SOLUTION

1. Bug Summary

a. Description
Modify code to allow applying the receipt to invoice at line level in the case that a Claim
Investigation is created for a negative amount, which adds value to
the receipt and unapplied amount becomes greater than zero. 

b. Workaround
None

c. Resolution
Allow user to apply the receipt to invoice at line level since the application allows
to apply the receipt to invoice at header level.

2. Fixed Files

R12.AR.A:
ad_apply_patch.xml 120.3.12000000.2
ARDLAPPB.pls 120.18.12000000.19
R12.AR.B:
ARDLAPPB.pls 120.20.12010000.16

R12.AR.C:
ARDLAPPB.pls 120.30.12020000.7

PROACTIVE TIP:
Applying higher versions of the files listed above can help you avoid known issues. Use Note
1584999.1 to help identify other patches containing higher versions of these files.

3. Recommended Patches

R12.AR.A and R12.AR.B and R12.AR.C: Patch 22079447.

NOTE:
This fix may already be part of the latest Recommended Patch Collection (RPC). You are
advised to apply the RPC instead of standalone patches to ensure your instance has all the critical
fixes identified by development.

Please review Note 1433375.2, this note is periodically updated to contain the latest information
on the most recently released RPC.

4. Solution Steps

1. Ensure that you have taken a backup of your system before applying the recommended
patch.
2. Apply the patch in a test environment.
3. Confirm the file versions listed above, by navigating to the directory where the file is and
using:
strings -a |grep '$Header'
4. Retest the issue.
5. Migrate the solution as appropriate to other environments.
6. If the patch for your release is unavailable for download or needs a password, or if you
experience any issues applying this patch, please contact the E-Business Patching
Community for assistance.

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