A REPORT ON INDUSTRIAL WORK EXPERIENCE SCHEME

II

BY

AJANI OLUWATIMILEHIN CHRISTOPHER

MATRIC NO: EU190301-1950

A REPORT SUBMITTED TO THE SIWES UNIT IN PARTIAL

FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD
OF BACHELOR OF ENGINEERING DEGREE IN
AUTOMOTIVE ENGINEERING

DEPARTMENT OF AUTOMOTIVE ENGINEERING

FACULTY OF ENGINEERING,
ELIZADE UNIVERSITY, ILARA-MOKIN,
ONDO STATE, NIGERIA

NOVEMBER, 2022.
 LETTER OF SUBMISSION

Department of Automotive Engineering,

Faculty of Engineering,
Elizade University, Ilara-Mokin
Ondo State, Nigeria
30th November 2022

The Coordinator,
Student Industrial Work Experience Scheme,
Department of Automotive Engineering,
Elizade University,

Dear Sir,

SUBMISSION OF SIWES REPORT

This is to submit my SIWES report I embarked upon from 22 nd of August to

28th of October, 2022, at Elizade motors Nigeria limited in Abuja for your
assessment.

I hereby tender this submission letter alongside my industrial training report and
logbook in partial fulfillment of the requirements for the award of Bachelor of
Engineering Degree in Automotive Engineering, Elizade University.

I am grateful for this opportunity to strengthen my knowledge in this field and for
all the university’s effort in making this possible.

Yours Faithfully,

Ajani Oluwatimilehin Christopher EU190301-1950

 CONTENTS

CHAPTER 1: INTRODUCTION
1.1 General Background and Name of Company
1.2 Company Organogram
1.3 Departments
CHAPTER 2: DETAILS OF INDUSTRIAL WORK
EXPERIENCE
2.1 Activities at Front office
2.2 Activities at Spare Parts
2.3 Activities at workshop
CHAPTER 3: IMPLICATIONS OF THE TRAINING PROGRAMME
/EVALUATION OF THE TRAINING PROGRAMME
3.1 Interplay of University-Taught Courses
3.2 Industrial Challenges for University Uptake
3.3 Personal Challenges
CHAPTER 4 : CONCLUSION AND RECOMMENDATION
4.1 Conclusion
4.2 Recommendation

REFERENCES
APPENDIX
 SUMMARY

This is a report on Student Industrial Work Experience Scheme (SIWES I)

activities conducted at ELIZADE MOTORS NIGERIA LIMITED. The exercise

involved working periods that lasted for three months at three different units of the

establishment, front office, spare parts and workshop where experience was gained

on various areas. Hence, this report contains a comprehensive summary of all

activities undergone, the processes learned as well as the equipment and facilities

used, while highlighting the significance of the experience and its relevance to

Automotive Engineering. The experience accumulated during the three-month

period covered areas such as repair and maintenance of vehicles, customer

relation, keeping track of Bin cards etc. For the compilation of this report, research

was made on the history and rationale behind the Students' Industrial Work

Experience Scheme, and from my findings, it was concluded that the training

scheme is indeed relevant to students of Science, Engineering and Technology.

 CHAPTER 1: INTRODUCTION

1.1 GENERAL BACKGROUND AND NAME OF

COMPANY

By 1995, four distributors, which include Elizade Nigeria Limited was one of the
four distributors in 1995 for Toyota Motor Corporation, Japan. However, for ease
of business processes and efficiency, Toyota Motor Corporation, Japan, decided to
consolidate its operations by appointing Toyota (Nigeria) Limited as its sole
distributor in Nigeria.

The Toyota brand was first introduced into Nigeria in 1965 and by 1976, the
number of Toyota distributors had grown to five. Ten years later, Toyota Motor
Corporation, Japan (TMC) appointed two additional distributors because of poor
performance by some of the erstwhile appointed distributors. At this time, the
country was passing through a phase of economic transformation that led to the
ruling government adopting an economic Structural Adjustment Program (SAP) to
stabilize the system. This led to major changes in the Nigerian business
environment of which the automobile industry was not insulated from.

This consequently paved the way in 1996 for Toyota (Nigeria) Limited (TNL) to
commence operations as the exclusive distributor of Toyota Motor Corporation in
Nigeria. In its early days in Nigeria, the Toyota brand had to strive for acceptance,
particularly in the face of stiff competition from the established brands at the time.

For over two decades now, the company has remained the exclusive franchise
owner of the Toyota brand in Nigeria and has consistently remained a top player in
the Nigerian automobile industry. This remarkable success story is attributable to
the ingenuity and resourcefulness of the board of directors under the indefatigable
chairmanship of Chief Michael Ade. Ojo OON. His vision, industry and tireless
commitment to the brand over the years paved the way for the acceptance of the
Toyota brand in Nigeria.

Complementing the hard work of the board is a dynamic management team under
the leadership of the Managing Director, Mr. Kunle Ade-Ojo. This dynamic
Administrator has injected renewed verve and a rare sense of professionalism into
the entire team of Toyota (Nigeria) Limited. This has impacted positively on the
fortune of the multiple award-winning automobile brand as it has continued to
break new grounds in the industry to the satisfaction of its customers.

CORE VALUES

 Business Integrity and Ethic

 Team Spirit
 Sense of Urgency
  Customer Satisfaction
 Personal Efficiency
 Creativity

Our Vision Statement

To consistently be the leading automobile brand in Nigeria.

Our Mission Statement

To provide the ultimate auto brand experience through a strong dealer

Network is driven by an excellent relationship with our stakeholders.

1.2 COMPANY ORGANOGRAM

 CEO

Branch
manager

workshop spare parts front office

manager manager manager
1.3 DEPARTMENTS

Front office: This department takes control of a lot of operations, operations

including direct customer interaction, it serves as an interface between the front
office itself and the workshop (Job controller), it is also responsible for the
receiving and delivering of vehicles, it is as well responsible for giving customers
appointment on when to bring in their vehicles.

Spare parts: in this department, its major function is give out parts to the
technicians carrying out Jobs on customer vehicles, it is also responsible for
updating the bin card whenever parts are either added or taken of the shelves in the
store, attending to customers who come into the company to buy specifically a part
of their vehicle and also sorting of company purchase receipts
 fig 1

Workshop: This department is responsible for the repair and diagnosis of customer
vehices, it is split into a lot of different subsections, including
 fig 2

1. quick service,
2. running repair,
3. periodic maintenance service(PMS)
4. Annual maintenance service(AMS)
5. Body work
6. painting section
7. balancing and alignment
 CHAPTER 2: DETAILS OF INDUSTRIAL WORK
EXPERIENCE

2.1 Activities in front office

Once I resumed work at Elizade Motors Nigeria Limited, I was taken on a brief
tour round the whole organization to know and interact with all the departments
and staff, afterwards I was then taken to begin work at the front office, in the front
office there are a few subdivisions, these subdivisions include:

a. job control
b. Front office management desk
c. Appointment desk
d. Customer interface etc.

I began operations at the appointment desk, at this division I was introduced to the
pattern at which the organization uses to give different customers different
appointment dates, I was shown how the appointment dates are being generated
and how the company reaches out to customers to give them their date for coming
into the workshop, also, at this division the organization reaches out to customers
to remind them that their vehicle will be due for servicing very soon(the service
reminders are sent at one month, one week, and three days to the service date)

From the appointment desk, I then went into customer interface, in this division, I
was taught on how to attend to customers and their complaints when they arrive, I
made use of a customer order form(used basically to receive the customer vehicles
that will be going into the workshop for either servicing, repairs etc.), I made use
of the diagnostics form as well(this is a special form used to interact with
customers that bring in their cars for specific complaints), there is as well the duty
of issuing gate pass to customers who come back to pick up their vehicles and also
giving them back their car keys

At the job control division, all that was required of me was to give out the job
descriptions to the technicians before they began work, I also performed a lot of
clerical duties like photocopying, printing, sorting of files etc.

2.2 Activities in spare parts

While I was in spare parts I was first taught how to navigate through the EPC
(electronic parts catalogue), it allows us to identify the parts for repair and
maintenance, it also allows for accuracy with regards to parts identification, and
as well allows us to locate parts. I also distributed parts to technicians while
ensuring that I constantly update the bin card after every technician that came in
and took a part, store confirmation and store replenishment where also very
vital roles which I had to take up because their function is to ensure that what is
on the shelf is the same thing as what is in the bin card when accounted for. I
also performed clerical duties such as photocopying, typing printing and sorting
of receipts of parts bought by the company.
 2.3 Activities at the workshop

This is where I spent my longest time during the SIWES program, on my arrival
to the workshop I was first introduced to all the different divisions for the repair
and maintenance of customer vehicles, and I had the opportunity to work under
a few, they include:
1. quick service,
2. running repair,
3. periodic maintenance service(PMS)
4. Annual maintenance service(AMS)
5. Body work
6. painting section
7. balancing and alignment

fig 3
But before I was given the opportunity to dive into any of these divisions I was
first given a briefing on safety rules and regulations in the workshop, they include:

a. Do not smoke in the workshop area

b. Do not take alcoholic or intoxicating drinks in the workshop
c. No unnecessary running or playing around in the workshop
d. Treat hot surfaces and liquids with caution to avoid burns
e. Be careful when using sharp pointed tools to avoid injuries.
f. Always take off clothes soaked with fuel or other chemicals or oil. These
can become irritants to your skin
g. Always take off jewellery (especially necklaces, rings and bangles) before
working to avoid electrocution and/or entanglement with rotating and
moving parts
h. Always come to the workshop with your personal protective
equipment(PPE)

fig 4
Divisions of the workshop

Quick service: this is a division of the workshop which is in charge of servicing

vehicles, it is an important operation in the workshop, it has to do with the basic
maintenance routine and quality checks taken by a technician on a customer’s
vehicle every 3 months or every 5000km, these basic routines and quality checks
that I carried out include:

i. changing of engine oil

ii. changing of oil filter
iii. giving advice on front and rear break pad
iv. making use of pressured air to blow out dust and dirt from the air filter and
AC filter

fig 5a
Running repair: this section is responsible for operations like servicing of nozzles,
replacement of shock absorbers replacement of crankshaft oil seal etc.

fig 5b

Painting and body section: these departments are responsible for anything
concerning the body of a vehicle, like panel beating, sticker pasting (for special
edition of Toyota vehicles), adjusting of body frame of a vehicle, painting etc.

fig 6
Annual maintenance service: this division is responsible for the operations needed
on a vehicle every 10-12 months, operations like; changing of piston ring,
removing of soots from the top of pistons, inserting of engine timing, changing of
top gasket etc.

Balancing and Alignment: while I was in this section I was taught how to operate
the balancing machine, it requires 3 important data; the width of the tyre, the radius
of the tyre and the size of the tyre, once all these figures have been keyed into the
machine and the tyre spins, it will display how unbalanced the right and left side of
the tyre is, and this will allow the operator to know how much weights will be
needed to put to balance the tyres

fig 7
fig 8

fig 9
 CHAPTER 3 – IMPLICATION OF THE TRAINING
PROGRAM/EVALUATION OF THE TRAINING
PROGRAM

3.1 INTERPLAY FOR UNIVERSITY TAUGHT

COURSES

After diving into the company’s workshop operations for about 5 weeks, and
interacting with the technicians, workshop manager, spare parts manager and
job controller, it wasn’t difficult to spot occurrences at the workshop of what
I’ve been taught in the university, I observed the automotive drive train for both
manual and automatic vehicles spotting that the difference in their drivetrain is
the presence of clutch for manual and the presence of torque converter of
automatic, I previously already gained this knowledge in the university class
room during the course of ATE 352 Combustion Power train Noise Vibration
and Harshness.

Secondly, I also gained previous knowledge in ATE355 Automotive

Laboratory on emission systems, brake systems, fuel lines, transmission system,
steering system, engine block etc. before I got into the workshop, so during the
course of the job, I already have an idea of what I’m about to do before my
supervisor/technician on duty explains the Job thoroughly to me
 In MEE356 fluid mechanics I, I as well learnt about flow in pipes, the
knowledge I gained in this course was extremely helpful in understanding how
fluids in the engine are transmitted from their reservoir/sump and Taken to the
other parts where they are required, it also helped to know the flow rate of
fluids in pipes.

3.2 INDUSTRIAL CHALLENGES FOR

UNIVERSITY UPTAKE

The major industrial challenge I faced during the course of the 3months SIWES
was that there was no leadership support at all throughout the 3 months I spent,
once I got into a department, I would usually be left to find my way through a few
things, unless I’m assigned a personal task to do, only a few staffs take it upon
themselves to walk me through what I need to know.

3.3 PERSONAL CHALLENGES

1. Language barrier was quite an issue for me, seeing as most of the
technicians in the workshop where fluent in their language, and where very
conversant with speaking it with themselves, so it becomes difficult to
understand what their saying atimes.
2. Another challenge I encountered was the physical labour, most parts of a
vehicle are heavy, so carrying/replacing them or fixing them is not always
easy, especially working on a car when the engine is still hot, one has to be
very careful not to damage the car or even his or herself
3. Transportation was a bit of a challenge for me because I live a long distance
away from my place of work, so getting there very early and closing late was
tasking.
CHAPTER 4: CONCLUSION AND RECOMMENDATION

4.1 CONCLUSION

My 3 months industrial attachment with Elizade Motors Nigeria Limited has been
one of the most interesting, productive and instructive experience in my life.
Through this training, I have gained new insight and more comprehensive
understanding about the real industrial working condition and practice, it has also
improved my soft and functional skills. All these valuable experiences and
knowledge that I have gained were not only acquired through the direct
involvement in task but also through other aspects of the training such as: work
observation, interaction with collogues, superior and other people related to the
field. It also exposed me on some certain things about Automotive Engineering.
And from what I have undergone, I am sure that industrial training program has
achieved its primary objective. As a result of the program I am now more confident
to build my future career which I have already started with Elizade University.

4.2 RECOMMENDATION

I recommend that SIWES should provide places for industrial attachment for
students, industrial training fund should pay some allowances to student and the
company should provide more safety equipments to prevent further environmental
and health hazards.
 REFERENCE

https://toyotanigeria.com/about-us/

https://www.vectorsolutions.com/resources/whitepapers-guides/top-industrial-training-
challenges-breaking-down-barriers/

https://itf.gov.ng/ftp/research.pdf

https://www.academia.edu/34817840/SIWES_REPORT_docx