1
Umair Khan
IT Administrator
Address: Bismillah Colony St# 03 Near
Baghdadi Police Station Meer Mohd
Balouch Road Karachi South
Contact: 0321-5498656
Email: [email protected]
Education
Bachelors in Arts, Shaheed Benazir Bhutto University Karachi (2015)
3 Years Higher Diploma of Associate Engineering Computer Information Technology (CIT) (2015)
Poly-Technical College Karachi
Certification in Web Development
Institute of Aptech Karachi (2020)
Certification in Cyber Security
(2021)
Institute of Business Administration (IBA) Karachi
Work Experience
IT Administrator in Rafi International 2020 to Date
Monitoring and maintaining networks and servers.
Upgrading, installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Creating user accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient end-user feedback and error reporting systems.
Supervising and mentoring IT department employees, as well as providing IT support.
Keeping up to date with advancements and best practices in IT administration.
IT Support Engineer in Rech International
2017 to 19
Installing new software installing new hardware (servers, printers, computer work stations, etc.
Setting up user accounts, permissions, email, and passwords, overseeing the security of all
systems especially the internet, active directory server configuration 2008, 12, 16 & 19.
Fixing network faults, connecting internet, telephones, business mobile phone plans, technical support
for people using the network, suggesting IT solutions to business problems, making sure all IT meets
industry standards, protection of data, providing technical support on-site or via remote-access
systems.
Research and identify solutions to software issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track computer system issues through to resolution, within agreed time limits.
Properly escalate unresolved issues to the appropriate internal team.
Responding to client IT support requests.
2
Kharadar General Hospital (IT Assistant) 2016 to 17
Install, configure and maintain computer network systems.
Ensuring that the computer network is functioning properly and up-to-date.
Work for a wide variety of Hospital, healthcare facilities, managing
Backups of servers, in case of data loss.
Installing and configuring operating systems, anti-virus software, and other applications such as
Microsoft Office, maintaining inventories of hardware and software, keeping a record of issues
and faults along with solutions, for future reference.
Responding to technical support calls from end-users of computers and software applications.
Ensure all Issues are properly logged.
Prioritize and manage several issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
University College (Clerk/Computer Operator) 2015 to 2016
Answer incoming telephone calls, provide information, and take and relay messages.
Sort and deliver incoming mail and ensure that the correct recipient receives the right
documents/letters.
Use office equipment such as photocopiers and printers to print and copy important documents,
Maintain paper and electronic records such as staff and student information.
Issuing invoices and following up on outstanding payments.
Taking dictations and minutes during meetings.
Skills
HTML, CSS, JavaScript, JQuery, WordPress, Bootstrap, PHP & MySQL.
Responding to client IT Support requests, Worked in XCP-NG, Xen Server, VMware ESXI,
and different Virtualization platforms.
In-depth knowledge of hardware, software & firewalls/routers e.g. Mikrotik and Pfsense.
Up-to-date knowledge of the latest IT and software trends.
Installing system hardware network printers and scanners, planning and undertaking scheduled
maintenance upgrades.
Setting up accounts for staff, ensuring that they know how to log in. ensuring user’s system
maintenance, health, manage inventory and their backups.
Investigating, diagnosing, and solving computer software and hardware faults.
Repairing equipment and replacing parts.
Supervising junior engineering and technical staff.
DVR and NVR CCTV Configuration.
Active Directory, Configuration Server’s 2008, 12, 16, 19.
Ethical Hacking information gathering, penetration tasting websites, systems & android apps,
Scanning & exploitation.
Experience in developing, enhancing, and supporting application systems.
MS. Office & installing Windows 7,8,10, Linux Redhat, Centos, Fedora, Kali, Zimbra email server, UR-
Backup & Vaeem Backup.
Ability to quickly establish good working relationships with clients.
Strong communications skills.
Excellent organizational skills.
Strong customer service ethos.
A logical mind & Patience.
Languages: Urdu/English
