SDWAN - Nainital Bank

REQUEST FOR PROPOSAL
SUPPLY, INSTALLATION, TESTING AND

COMMISSIONING (SITC) OF ICT
INFRASTRUCTURE AT DC, NEAR DR AND
FAR DR HOSTED AT SERVICE PROVIDER
DATA CENTER AND MANAGED TELECOM
AT BANK BRANCHES/OFFICES WITH
OPERATION & MAINTENANCE
|
IT DEPARTMENT
HEAD OFFICE
NAINITAL
|
The Nainital Bank Limited

08th July, 2020
RFP Reference No- NTB/IT/INFRA/2020/07/004
Table of Contents
1. Section I – Invitation to Bid .................................................................................................................. 1
1.1. Document Control Sheet................................................................................................................. 2
2. DISCLAIMER ....................................................................................................................................... 4
3. Section II: Instructions for Bid Submission ....................................................................................... 5
3.1. Executive summary of the project .................................................................................................. 5

3.2. Preparation of Bids.......................................................................................................................... 6
3.3. Submission of Bids .......................................................................................................................... 6
3.4. Assistance to Bidders ...................................................................................................................... 7
3.5. Cost to Bid ....................................................................................................................................... 7
3.6. Micro and Small Enterprise (MSE)................................................................................................. 7
3.7. Contents of the RFP Document ...................................................................................................... 8
3.8. Clarification on RFP Document...................................................................................................... 8
3.9. Amendment of RFP Document ...................................................................................................... 9
3.10. Language of Bids............................................................................................................................. 9
3.11. Documents Comprising the Bids ................................................................................................... 9
3.12. Bid Prices ....................................................................................................................................... 11
3.13. Firm Prices ..................................................................................................................................... 11
3.14. Bidder Qualification ...................................................................................................................... 11
3.15. Earnest Money Deposit (EMD) .................................................................................................... 12
3.16. Security Deposit ............................................................................................................................ 13
3.17. Period of Validity of Bids .............................................................................................................. 13
3.18. Format and Signing of Bid ............................................................................................................ 13
3.19. Revelation of Prices ....................................................................................................................... 14
3.20. Terms and Conditions of Bidders ................................................................................................ 14
3.21. Consortium.................................................................................................................................... 14
3.22. Last Date for Receipt of Bids......................................................................................................... 14
3.23. Late Bids ........................................................................................................................................ 14
3.24. Modification and Withdrawal of Bids ......................................................................................... 14
3.25. Bidder’s Address for Correspondence ......................................................................................... 14
3.26. Contacting the Bank ...................................................................................................................... 15
3.27. Opening of Bids by Bank .............................................................................................................. 15
3.28. Evaluation of Bids ......................................................................................................................... 15
3.29. Preliminary Examination .............................................................................................................. 15
3.30. Clarification ................................................................................................................................... 16
3.31. Evaluation of Eligibility Criteria ................................................................................................... 16
3.32. Evaluation of Technical Bids ........................................................................................................ 23
3.33. Evaluation of Commercial Bids .................................................................................................... 30
3.34. Final Bid Evaluation (Techno commercial bid): .......................................................................... 30
3.35. Bank's Right to Vary Scope of Contract at the time of Award .................................................... 32
3.36. Bank's Right to Accept Any Bid and to Reject Any or All Bids .................................................. 32
3.37. Notification of Award ................................................................................................................... 32
3.38. Award of Contract ........................................................................................................................ 32
3.39. Placing of Purchase Orders........................................................................................................... 34
3.40. Bank Guarantee for Contract Performance.................................................................................. 34
3.41. Confidentiality of the Document .................................................................................................. 35
3.42. Tender Related Condition ............................................................................................................ 35
3.43. Rejection Criteria ........................................................................................................................... 35
3.43.1 General Rejection Criteria ............................................................................................................. 35
3.43.2 Technical Rejection Criteria .......................................................................................................... 36
3.43.3 Commercial Rejection Criteria...................................................................................................... 36
4. Section III – General Conditions of Contract and Service Levels Agreement .............................. 37
4.1. Stipulated Time Schedule ............................................................................................................. 39

4.2. Term and Extension of the Contract ............................................................................................ 42
4.3. Prices .............................................................................................................................................. 43
4.4. Payment Schedule ......................................................................................................................... 43
4.5. Service Level Agreement & Targets ............................................................................................. 45
4.6. Service Level Agreements* ........................................................................................................... 46
4.7. Managed Services SLA for DC and DR Infra .............................................................................. 47
5. Section IV – Bid Submission Format ................................................................................................ 51
5.1. Bidder Profile................................................................................................................................. 51

5.2. Manufacturer Authorization Format ........................................................................................... 53
5.3. Undertaking by OEM as bidder(Applicable when OEM is the bidder)..................................... 54
5.4. Declaration for Non-Blacklisting .................................................................................................. 55
5.5. Undertaking of Information Security ........................................................................................... 56
6. Section V: Scope of Work ................................................................................................................... 57

6.1. Detailed Scope of Work: ............................................................................................................... 57
6.2. Schedule- I SITC of the ICT Infrastructure for DC and DR......................................................... 64
6.3. High level ICT infrastructure architecture: .................................................................................. 65
6.4. Scalability....................................................................................................................................... 66
6.5. Availability .................................................................................................................................... 66
6.6. Interoperability.............................................................................................................................. 67
6.7. Cyber Security ............................................................................................................................... 67
6.8. Application sizing requirements .................................................................................................. 68
6.9. Minimum Bill of material for DC, DR and NDR Site: ................................................................. 72
6.10 Schedule II: Operation and Maintenance Services ...................................................................... 73
6.11 System Administration ................................................................................................................. 76
6.12 Storage Administration................................................................................................................. 77
6.13 Database Administration .............................................................................................................. 78
6.14 Backup / Restore........................................................................................................................... 78
6.15 Network monitoring ..................................................................................................................... 79
6.16 Next generation firewall - Monitoring and Management ........................................................... 79
6.17 Other Support Services ................................................................................................................. 80
7. Annexure A: Hardware/Software Technical Compliance ............................................................... 81
7.1 Server Sizing......................................................................................................................................... 81

7.2. Rack Server Specifications ................................................................................................................... 82
7.3. Core Switch .......................................................................................................................................... 83
7.4. Access, Staging Switch ......................................................................................................................... 84
7.5. Management Switch ............................................................................................................................ 86
7.6. Primary Storage ................................................................................................................................... 87
7.7. Secondary Storage................................................................................................................................ 90
7.8. Tape Library ......................................................................................................................................... 92
7.9. SAN switch .......................................................................................................................................... 93
7.10. DRM Software...................................................................................................................................... 94
7.11. Backup Software ................................................................................................................................. 96
7.12. Virtualization Software ........................................................................................................................ 98
8. Annexure B: Cyber Security Technical and Functional Compliance ........................................... 101
8.1 NGFW (Firewall+IPS+URL+ zero day + Anti-virus/Anti-Bot) ....................................................... 101

8.2 Internal Firewall ................................................................................................................................. 106
8.3 Server Load Balancer with WAF ....................................................................................................... 107
8.4 HIPS.................................................................................................................................................... 111
8.5 Endpoint security ............................................................................................................................... 112
8.6 Database Activity Monitoring ........................................................................................................... 117
8.7 Vulnerability Assessment and Penetration Testing Service ............................................................. 119
8.8 Multi Factor Authentication .............................................................................................................. 119
8.9 Privileged Identity Management....................................................................................................... 120
9. Annexure C: Telecom Technical and Functional compliance....................................................... 121
9.1 SDWAN ............................................................................................................................................. 121
10. Annexure D - Telecom Location ...................................................................................................... 122
11. Section VI : Financial Bid Format .................................................................................................... 156

1. Section I – Invitation to Bid
RFP No. NTB/IT/INFRA/2020/07/004
The Nainital Bank Ltd.

Head Office,
Seven Oaks Building,
Mallital, Nainital, Uttarakhand - 263001
Dated: 08.07.2020
The Nainital Bank Ltd. invites bids (Technical & Financial) from eligible bidders which are
valid for a period of 180 days from the last date of submission of bid date for “supply,
installation, testing and commissioning (SITC) of ICT infrastructure at DC, near DR and far DR
hosted at service provider data center and managed telecom at all The Nainital Bank Ltd.
branches/offices (existing & future) with operation & maintenance”.
Supply, installation, testing and commissioning (SITC)

of ICT infrastructure at DC, near DR and far DR hosted
at service provider data center and managed telecom at
Scope of Work
all The Nainital Bank Ltd. branches/offices (existing &
future) with operation & maintenance.
Rs. 25,000/- (Rupees Application money has to be

Application Money Twenty Five Thousand deposited as DD/PO* at the time
Only) of submission of Bid.
Earnest Money Deposit (EMD)

submitted in the form of DD/PO*
Rs. 10,00,000/- or Bank Guarantee which should
EMD (Earnest Money (Rupees Ten Lakhs be valid for a period of 6 months
Deposit) to be submitted Only) from last date for bid submission
date. EMD to be deposited along
with the bid.
Last date and time of submission of Bids 28/07/2020 (1600 Hrs)
Date and time of opening of
envelope 1 & 2 will be shared
Date and time of opening of Eligibility cum
later on to the bidders (through
Technical Bids (envelope 1 and envelope 2)
the authorized e-mail ID shared
by the bidders.)
Interested parties may view and download the RFP Document containing the detailed terms
& conditions, from the website https://www.nainitalbank.co.in/english/tender.aspx
*DD/PO and Bank Guarantee should be made in favour of The Nainital Bank Ltd. and
DD/PO be made Payable at Delhi.
RFP Coordinator – Sunil Lohani, AVP-IT

Contact No – 011-23583603, 9870398868
e-mail – [email protected]
Page-1 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

1.1. Document Control Sheet
Tender Reference No. NTB/IT/INFRA/2020/07/004
Name of Organization THE NAINITAL BANK LIMITED
Tender Type OPEN
(Open/Limited/EOI/Auction/Single)
Tender Category (Services/Goods/works) Services/Goods
Type/Form of Contract Supply/Service/Buy
(Work/Supply/Auction/Service/Buy/
Empanelment/Sell)
Technical Evaluation (Yes/No) Yes
Is Multi Currency Allowed No (Only INR)
Payment Mode (Online/Offline) Offline
RFP Issuance Date 08/07/2020
RFP Coordinator Sunil Lohani, AVP-IT
Contact No – 011-23583603, 9870398868
e-mail – [email protected]
Last date of receiving written request for 16:00 hrs on 13/07/2020
clarifications before the pre-bid meeting -mail to [email protected]
Pre-bid meeting  Due to Covid-19 crisis, pre bid meeting will
be held through the online mode on
17/07/2020 between 3:00PM and 5:00PM.
 Bidder to submit a maximum of -2-
authorized officials/persons names, contact
numbers, designations and e-mail IDs on
[email protected] by 13/07/2020
along with clarification seeked (if any) in a
prescribed format mentioned under point
3.8.
 Invitation link of the meeting will be sent by
the Bank to email IDs (max 2) of authorized
officials/persons of the bidder to join the
Online Pre-bid Meeting as per the schedule
mentioned above.
 Bidder representatives will have to click the
Bank provided link (provided in the e-mail)
to join the On-line Pre-bid meeting.
Last date of submission of RFP response 1600 Hrs. on 28/07/2020 at
(Closing date) The Nainital Bank Ltd.,
And address for submission of Bid 33, Second Floor, Punchkuian Road,
Above Lahore Furniture Mart,
New Delhi- 110001
Mode of Submission of Bid The bidder shall deposit the Bid envelope in
person in the tender box kept for this purpose at
the above address on or before 16:00 hrs, on bid
submission date mentioned herein this RFP
document.
Date and time of opening of Eligibility Date and time of opening of envelope 1 & 2
cum Technical Bids (envelope 1 and will be shared later on to the bidders (through
envelope 2) the authorized e-mail ID shared by the

bidders.)
Date of Technical Presentation Date of technical presentation will be shared
later on to the eligible bidders through
authorized e-mail ID shared by the bidders.
Contract Type (Empanelment/Tender) Tender
Multiple Technical Annexure(s) Yes
Quoting for all Technical Annexures is Yes
compulsory
Application Money Rs.25,000/- (Rupees Twenty Five Thousand
Only)*
Bid Security (Earnest Money Deposit) Rs.10,00,000/- (Rupees Ten Lakh Only)*
Bid Validity days 180 days from the last date for submission of
bid
Location for Submission of Bid The Nainital Bank Ltd.,
33, Second Floor, Punchkuian Road,
New Delhi- 110001
Validity of Contract Five years from the date of signing of
Agreement, extendable for further Two years
Address for Communication Sunil Kumar Lohani
Associate Vice President –IT &
RFP Coordinator,
The Nainital Bank Ltd.,
33, Second Floor, Punchkuian Road,
New Delhi- 110001
* MSEs (Micro and Small Enterprise (MSE) are exempted from paying the application money and Bid
security amount for which the concerned enterprise needs to provide necessary documentary evidence.
For MSEs Government of India provisions shall be considered while evaluating the tender. (Please
refer Pt. 3.6 of this RFP document for detailing the MSE clause)

2. DISCLAIMER
Subject to any law to the contrary and to the maximum extent permitted by law, the
Bank and its Directors, Officers, employees, contractors, representatives, agents and
advisors disclaim all liability from any loss, claim, expenses (including, without
limitation, any legal fees, costs, charges, demands, actions, liabilities, expenses or
disbursement incurred therein or incidental thereto ) or damage, (whether foreseeable
or not) (“losses”) suffered by any person acting on or refraining from acting because of
any presumption or information(whether oral or written and whether expressed or
implied ), including forecasts, statements, estimate or projections contained in this RFP
document or conduct ancillary to it whether or not the losses rise in connection with
any ignorance, negligence, inattention, casualness, disregard, omission, default, lack of
care, immature information, falsification or misrepresentation on the part of the Bank
or any of its Directors, officers, employees, contractors, representatives, agents, or
advisors.

3. Section II: Instructions for Bid Submission
3.1. Executive summary of the project
The Nainital Bank Limited was established in the year 1922 with the objective to cater
banking needs of the people of the region. Bank of Baroda, a premier nationalized bank,
is managing the affairs of The Nainital Bank Limited since 1973. The Bank is having 145
branches at present operating in five states i.e. Uttarakhand, Uttar Pradesh, Delhi,
Haryana and Rajasthan. Bank’s Head Office is at Nainital, Uttarakhand and -3- Regional
Offices are functioning at Delhi, Dehradun and Haldwani. The total business of bank was
Rs. 11797.46 crore as on 31/03/2020 registering a growth of 7.92% over previous F.Y. The
Operating profit of Bank for 31/03/2020 stood at Rs. 112.23 crore. The Bank is running
with a vision which states: “To emerge as a customer centric National Bank & become the
most preferred bank for its product, services, technology, efficiency & financials.”
Towards the same vision The Nainital Bank Limited has decided to upgrade the existing
Data center and Disaster recovery site to a state of the art level DC/DR infrastructure, so
that it can be front runner in the race of IT Transformation.
Scope of RFP in brief is mentioned below:

The Nainital Bank Ltd. is looking for bidder who proposes an end to end solution for
Data Center, Near DR and Far DR as per the detailed scope mentioned in document.
Solution must comprise of following:
1. Compute and Storage related to Banking Application (Bank will purchase this
hardware, OS, Middleware as CAPEX and will be ‘colocated’ at Bidder’s proposed
DC Delhi-NCR, near DR (within 25 KM radius from proposed DC) and DR Site in
different seismic zone from DC.)
2. Other Network, Security components, Disaster management tools, Backup, etc as
per scope at all locations (This will be dedicated Infrastructure and Bank will be
billed on OPEX Model)

3. Management and Monitoring tools and Managed services according to the scope
defined (In services model)
4. Database installation, performance, testing and Operations Management during
the contract period.
5. SDWAN solution.
6. Managed Connectivity and links for all branch/offices and other locations (As per
Annexures)
7. Operation, maintenance and management of all infra at all sites including DC, DR,
NDR for 5 years extendable further upto -2- yrs.
3.2. Preparation of Bids
Bidder should consider all corrigendum/s, (if any), published on the Bank’s website
related to the RFP Document before submitting their bids.
Please go through the tender advertisement and the RFP Document carefully to
understand the documents required to be submitted as part of the bid. Please note the
number of covers in which the bid documents have to be submitted, the number of
documents - including the names and content of each of the document that need to be
submitted. Any deviations from these may lead to rejection of the bid.
3.3. Submission of Bids
The bidder shall seal the original DD/PO or Bank Guarantee as EMD and Application fees
in form of DD/PO in an envelope which be marked as Envelope No. 1 along with other
Pre-qualification documents. The Bidder shall mark its company/firm/LLP name and
tender reference number on the back of the Bank Demand Draft before sealing the same.
The address of The Nainital Bank Ltd., name and address of the bidder and the Tender
Reference Number shall be marked on the envelope. The envelope shall also be marked
with a Sentence “NOT TO BE OPENED BEFORE the Date and Time of Bid Opening”. If
the envelope is not marked as specified above, THE NAINITAL BANK LTD. will not
assume any responsibility for its misplacement, pre-mature opening etc.
The bidder shall deposit the envelope in person in the tender box kept for this purpose
at The Nainital Bank Ltd., 33,Second Floor, Punchkuian Road, Above Lahore Furniture
Mart- 110001 on or before 16:00 hrs, on bid submission date mentioned herein this RFP
document.

A standard BoQ (Bill of Quantities) format has been provided with this RFP Document
which is to be filled by all the bidders. Bidders are requested to note that they should
necessarily submit their commercial bids in the format provided and no other format is
acceptable.
3.4. Assistance to Bidders
Any queries relating to the RFP Document and the terms and conditions contained therein
should be addressed to the RFP Coordinator indicated in this RFP.
3.5. Cost to Bid
The Bidder shall bear all costs associated with the preparation and submission of its bid,
including cost of presentation for the purposes of clarification of the bid or otherwise. The
Bank, will in no case be responsible or liable for those costs, regardless of the conduct or
outcome of the Tendering process.
3.6. Micro and Small Enterprise (MSE)

As per recommendations of GOI, Bank has decided to waive off EMD and tender cost
(application money) for Micro and Small Enterprise MSE.
i. MSEs are exempted from paying the application money and Bid security
amount for which the concerned enterprise needs to provide necessary
documentary evidence issued by NSIC. For MSEs Government of India
provisions shall be considered while evaluating the tender. Bids received
without EMD and tender cost (application money) from bidders not having
valid NSIC registered documents for exemption will not be considered.
ii. To qualify for EMD & Tender Fee / Cost (application fee) exemption, firms
should necessarily enclose a valid copy of registration certificate which is valid
on last date of submission of the tender documents. MSE firms who are in the
process of obtaining registration will not be considered for EMD & Tender Fee
/ Cost exemption (application fee).
iii. MSE bidder has to submit a self-declaration accepting that if they are awarded
the contract and they fail to sign the contract or to submit a Performance Bank
Guarantee before the deadline defined by the Bank, they will be suspended for
a period of three years from being eligible to submit bids for contracts with the
Bank.
iv. Bids received without EMD for bidders not having valid registration

documents for exemption will not be considered. However, Performance Bank
Guarantee has to be submitted by the bidder under any circumstance.
3.7. Contents of the RFP Document

The RFP Document is divided into following sections:
1. Section I - Invitation for Bids
2. Section II - Instructions for Bid submission
3. Section III - General Conditions of the Contract and Service Level Agreement
4. Section IV - Bid Submission Format
5. Section V - Scope of Work
a. Annexure A – Hardware/Software Technical Specifications
b. Annexure B – Cyber Security Technical and Functional Requirements
c. Annexure C – Telecom technical and functional requirements
d. Annexure D - Telecom Location
6. Section VI – Financial bid
The Bidder is expected to examine all instructions, forms, terms & conditions, and scope
of work in the RFP Document and furnish all information as stipulated therein.
3.8. Clarification on RFP Document
A prospective Bidder requiring any clarification on the RFP Document may submit his
queries, through email, at the Bank's e-mail address i.e. [email protected] and as
per schedule indicated under point no. 1.1 of Section I – Invitation for Bids. The queries
must be submitted in the following format (in Excel file,*.xls) shall only be considered for
clarification:
Sr. No Page No./ Clause No. Reference/ Subject Clarification Sought

Section No.
.. .. .. .. ..
The Bank will only respond to queries submitted in the above excel format.
All queries on the RFP Document should be received on or before as prescribed by the
Bank in Section I of this RFP Document. Bank's response (including the query but without
identifying the source of inquiry) would be provided to the bidders present during the
Pre-bid meeting and corrigendum (if any) would be uploaded on bank’s website

https://www.nainitalbank.co.in/english/tender.aspx. Bidders are responsible for duly
checking the above website for any corrigendum and Bank’s response.
Note: Inputs/suggestions/queries submitted by bidders as part of the pre-bid queries and

otherwise will be given due consideration by the Bank, however THE NAINITAL BANK
LTD. is not mandated to accept any submission made by the bidder and nor the bidder
will be given any written response to their submissions. If an input is considered valid by
the bank the same will be accepted and incorporated as part of the corrigendum and shall
be published on Bank’s website.
3.9. Amendment of RFP Document

At any time prior to the last date for receipt of bids, the Bank, may, for any reason, whether
at its own initiative or in response to a clarification requested by a prospective Bidder,
modify the RFP Document by an amendment.
Any Amendments will be notified in writing on bank’s website www.nainitalbank.co.in
under Tender Option and will be binding on all bidders.
In order to provide prospective Bidders reasonable time in which to take the amendment
into account in preparing their bids, the Bank may, at its discretion, extend the last date
for the receipt of Bids. Any or all corrigendum/amendments notified by the Bank shall be
treated integral part of this RFP
3.10. Language of Bids
The Bids prepared by the Bidder and all correspondence and documents relating to the
bids exchanged by the Bidder and the Bank, shall be written in English language.
3.11. Documents Comprising the Bids

The bid prepared by the Bidder shall comprise of the following components:
1. Envelope 1 -Pre Qualification envelope

The Pre-qualification envelope, besides the other requirements of the Tender, shall
comprise of the following: (The envelope should be marked as “Pre-Qualification)”
 Bid Submission Cover Letter
 Bidder’s Profile
 Application Money in form of DD in original
 Original EMD (as mentioned in this RFP) the original Bank Guarantee for EMD

must be submitted in a sealed envelope mentioning “EMD-
NTB/IT/INFRA/2020/07/004” by Bid submission end date as mentioned in
Section 1 – Invitation of Bids.
 Compliance List of Documents
 Response to Eligibility criteria: Eligibility Criteria which should contain all the
supporting documents asked for eligibility criteria.
 Power of Attorney executed by the Bidder in favour of the Principal Officer or
the duly Authorized Representative, certifying him as an authorized signatory
for the purpose of this Tender.
2. Envelope 2 - Technical Bid envelope

The Technical Bid, besides the other requirements of the Tender, shall comprise of
the following:(The envelope should be marked as “Technical bid”)
 Technical Bid Letter

 Methodology and Project Plan
 Bidder Solution
 Hardware Technical Specifications compliances
 Cyber Security Technical Requirements compliances
 Telecom Technical requirement compliance
 Manufacture authorization Format (all applicable Original Equipment
Manufacturer OEM)
 Unpriced Bill of material
 Data sheets of OEM.
 Supporting documents as required in technical score sheet
 All documents including Power point presentation, solution document, technical
compliance, bill of material in a storage media. Technical compliance and bill of
material has to be submitted in excel format.
All documents should be signed and stamped by the authorized person.
3. Envelope 3 - Commercial Bid envelope
The Commercial Bid, besides the other requirements of the Tender, shall comprise
of the following:(The envelope should be marked as “Commercial bid”)
 Commercial Bid
 Commercial Bid Letter
 Breakdown of Cost Components

 A standard format for submission of commercial bids has been provided with
the tender to be filled by all the bidders. Bidders are requested to note that they
should necessarily submit their commercial bids in the format provided and
submission in any other format will lead to rejection of the bid
3.12. Bid Prices

The Bidder shall indicate in the proforma prescribed, the unit rates and total Bid Prices of
the equipment / services, it proposes to provide under the Contract. Prices should be
shown separately for each item as detailed in RFP Documents.
In the absence of above information as requested, a bid may be considered incomplete and
be summarily rejected.
The Bidder shall prepare the bid based on details provided in the RFP Documents. It must
be clearly understood that the Scope of Work is intended to give the Bidder an idea
about the order and magnitude of the work and is not in any way exhaustive and
guaranteed by the Bank. The Bidder shall carry out all the tasks in accordance with the
requirement of the RFP Documents and it shall be the responsibility of the Bidder to
fully meet all the requirements of the RFP Documents.
3.13. Firm Prices

Prices quoted in the bid must be firm and final and shall not be subject to any upward
modifications, on any account whatsoever. However, the Bank reserves the right to
negotiate the prices quoted in the bid to effect downward modification. The Bid Prices
shall be indicated in Indian Rupees (INR) only.
The Commercial bid should clearly indicate the price to be charged and Taxes will be
applicable as per actuals. It is mandatory that such charges wherever applicable/payable
should be indicated separately in Section IV – Bid Submission Format. However, should
there be a change in the applicable taxes, the same may apply.
3.14. Bidder Qualification

The "Bidder" as used in the RFP Documents shall mean the one who has signed the Tender
Form. The Bidder may be either the Principal Officer or his duly Authorized
Representative, in either cases he/she shall submit a certificate of authority. All
certificates and documents (including any clarifications sought and any subsequent
correspondences) received hereby, shall, as far as possible, be furnished and signed by the
representative and the principal.

It is further clarified that the individual signing the tender or other documents in
connection with the tender must certify whether he/she signs as the Constituted attorney
of the firm, or a company.
The authorization shall be indicated by written power-of-attorney accompanying the bid.
The power of attorney and any other document consisting of adequate proof of the ability
of the signatory to bind the Bidder shall be annexed to the bid.
Any change in the Principal Officer shall be intimated to THE NAINITAL BANK LTD. in
advance.
3.15. Earnest Money Deposit (EMD)

The Bidder shall furnish, as part of its bid, an Earnest Money Deposit (EMD) of the amount
Rs 10,00,000/- (Rupees Ten Lakh Only).
The EMD is required to protect the Bank against the risk of Bidder’s conduct which would
warrant the security's forfeiture.
The EMD must be submitted, in form of DD/PO or Bank Guarantee valid for a period of
-6- months from the last date of bid submission, of any Scheduled Commercial Bank
favouring The Nainital Bank Ltd.
In case of bidders being an MSE under registration of any scheme of Ministry of MSE, they
are exempted from the submission of EMD. A valid certificate in this regard issued by the
NSIC has to be submitted along with the bid. (Please refer pt. 3.6 MSE clause for details)
Unsuccessful Bidder’s EMD will be returned after award of contract to the successful
Bidder. No interest will be paid by the Bank on the EMD.
The successful Bidder’s EMD will be discharged upon the bidder executing the Contract,
and furnishing the Bank Guarantee/security deposit. No interest will be paid by the
Bank on the EMD.
The EMD may be forfeited:
a. if a Bidder withdraws its bid during the period of bid validity specified in the
RFP; or
b. in the case of a successful Bidder, if the Bidder fails;

i. to sign the Contract in accordance; or
ii. to furnish Security Deposit/Bank Guarantee for contract performance
3.16. Security Deposit

 The successful bidder will be required to submit Security deposit in the form of
Bank Guarantee, favoring The Nainital Bank Ltd. equal to the 10% of purchase
order value.
 Validity: Valid for the 60 months. The BG will be released after 60 months and/or
extended period or execution of all pending Purchase Orders, whichever is later.
 In the event of termination, Bank may Invoke the Performance Bank
Guarantee/Security Deposits, recover such other direct costs and other amounts
towards direct damages from the Agency that may have resulted from such default
and pursue such other rights and/or remedies that may be available to the Bank
under law.
3.17. Period of Validity of Bids

Validity of bid will be 180 days from the last date of submission of bid. Any bid of a
shorter period may be rejected by the Bank as non- responsive.
In exceptional circumstances, the Bank may request the Bidder(s) for an extension of the
period of validity of bids upto 180 days more. The request and the responses thereto shall
be made through e-mail. The validity of EMD may also be extended if required.
3.18. Format and Signing of Bid

The original and all copies of the bid shall be typed or written in indelible ink. The original
and all copies shall be signed by the Bidder or a person or persons duly authorized to
bind the Bidder to the Agreement/Contract. All pages of the bid, except for un-amended
printed literature, shall be initialled and stamped by the person or persons signing the bid.
The response to the bid should be submitted along with legible, appropriately indexed,
duly filled Information sheets and sufficient documentary evidence as per Checklist.
Responses with illegible, incomplete information sheets or insufficient documentary
evidence shall be rejected.
The Bidder shall duly sign and seal its bid with the exact name of the firm/company/LLP
to whom the contract is to be issued.

3.19. Revelation of Prices
Prices in any form or by any reason before opening the Commercial Bid should not be
revealed, failing which the offer shall be liable to be rejected.
3.20. Terms and Conditions of Bidders

Printed terms and conditions of the Bidders will not be considered as forming part of their
Bids. The terms and conditions mentioned the RFP will prevail.
3.21. Consortium
Consortium is not allowed.
3.22. Last Date for Receipt of Bids

Bids will be received by the Bank at the address specified under Section I - Invitation for
Bids no later than the time and date specified in Section I -Invitation for Bids.
The Bank may, at its discretion, extend the last date for the receipt of bids by amending
the RFP Document, in which case all rights and obligations of the Bank and Bidders
previously subject to the last date will thereafter be subject to the last date as extended.
3.23. Late Bids

Any bid received by the Bank after the last date and time for receipt of bids prescribed by
the Bank, pursuant to Section I - Invitation for Bids, shall stand rejected.
3.24. Modification and Withdrawal of Bids

No bid may be altered / modified subsequent to the closing time and date for receipt of
bids. Unsolicited correspondences from Bidders will not be considered.
No bid may be withdrawn in the interval between the date for receipt of bids and the
expiry of the bid validity period specified by the Bidder in the Bid. Withdrawal of a bid
during this interval may result in the Bidder’s forfeiture of its EMD.
3.25. Bidder’s Address for Correspondence

The Bidder shall designate the official mailing address, place to which all correspondence
shall be sent by the Bank.

3.26. Contacting the Bank
No Bidder shall contact the Bank on any matter relating to its bid, from the time of the bid
opening up to the time of award of contract.
Any effort by a Bidder to influence the Bank’s bid evaluation, bid comparison or contract
award decisions may result in the rejection of the Bidder’s bid.
3.27. Opening of Bids by Bank

The Bank will convene a bid opening session as per time schedule where one
representative from the Bidder, who has successfully submitted the bid, may participate.
Subsequent to this, Bank will further evaluate the Bid of only those agencies whose
Application fees, EMD and eligibility criteria is found to be in order.
3.28. Evaluation of Bids

Bank will evaluate the bids. Decision of the Bank would be final and binding upon all the
Bidders.
The purpose of this clause is only to provide the Bidders an idea/overview of the
evaluation process that the Bank may adopt. However, the Bank reserves the right to
modify the evaluation process at any time during the Tender process, without assigning
any reason, whatsoever, and without any requirement of intimating the Bidders of any
such change.
Bidder must possess the requisite experience, strength and capabilities in providing the
services necessary to meet the Bank’s requirements, as described in the RFP Document.
Bidder must possess the technical know-how and the commercial wherewithal that would
be required to successfully Supply, Install, Configure, Maintain and Manage the Servers,
Storage, Network, Telecom, Cyber Security, etc. as part of the solution and also to provide
the maintenance and management support services sought by the Bank, for the entire
period of the agreement/contract. The Bidder’s bid must be completed in all respect and
covering the entire scope of work as stipulated in the RFP Document.
3.29. Preliminary Examination

The Bank will examine the bids to determine whether they are complete, whether the bid
format conforms to the Tender requirements, whether any computational errors have
been made, whether required EMD have been furnished, whether the documents have

been properly signed, and whether the bids are generally in order.
A bid determined as not substantially responsive will be rejected by the Bank and may
not subsequently be made responsive by the Bidder by correction of the nonconformity.
3.30. Clarification
When deemed necessary, during the tendering process, the Bank may seek clarifications
or ask the Bidders to make Technical presentations on any aspect from any or all the
Bidders. However, that would not entitle the Bidder to change or cause any change in the
substance of the tender submitted or price quoted.
THE NAINITAL BANK LTD. reserves the right to seek fresh set of documents or seek
clarifications on the already submitted documents.
3.31. Evaluation of Eligibility Criteria
In this part, the bid will be reviewed for determining the compliance of the general
conditions of the contract and Eligibility Criteria as mentioned in the Tender. Any
deviation for general conditions of the contract and eligibility criteria will lead to
rejection of the bid.
Before opening and evaluation of their technical proposals, bidders are expected to meet
all the general conditions of the contract and the eligibility criteria as mentioned below.
Bidders failing to meet these criteria or not submitting requisite supporting documents /
documentary evidence for supporting pre-qualification criteria are liable to be rejected
summarily.
The bidder must possess the requisite experience, strength and capabilities in providing
the services necessary to meet the requirements, as described in the RFP Document. The
bidder must also possess the technical knowhow and the commercial wherewithal that
would be required to successfully provide the data center and support services sought by
THE NAINITAL BANK LTD. for the entire period of the agreement/contract. The bids
must be complete in all respects and should cover the entire scope of work as stipulated
in the RFP Document. The invitation to the bids is open to all bidders who qualify the
eligibility criteria as follows:

S. Complied
Eligibility Criteria Supporting Required
No (Yes/No)
A General
Bidder must be a Government
Organization / PSU / PSE /
Documentary Proof to
partnership firm under Partnership Act
1 be attached (Certificate
/ LLP /private or public limited
of Incorporation)
company in India at least for last 5
years.
Documentary proof
indicating that bidder
The bidder should have experience of has the experience for
providing Data Center colocation last five years on
services including IT Infrastructure (i.e. providing Data Center
2 Servers, SAN storage, Network colocation services
equipment’s etc.) setup in India for last including IT
five years as on the date of the RFP Infrastructure (i.e.
issuance. Servers, SAN storage,
Network equipment’s
etc.) setup in India.
Bidder must not be blacklisted / Letter of confirmation
debarred by any Statutory, Regulatory (self-certified letter as
or Government Authorities or Public per the format given in
3
Sector Undertakings (PSUs / PSBs) or pt. 5.4 signed by
Private Banks or Financial Institutions authorized official of
since last 3 FY years and till date. the bidder)
The Bidder to provide information that
any of its subsidiary or associate or
holding company or companies having Letter of confirmation
common director/s or companies with (self-certified letter
4
the same group of promoters/ signed by authorized
management or partnership firms / official of the bidder)
LLPs having common partners has not
participated in the bid process.
The Bidder to provide an undertaking
on his letter head that all the Technical
& Functional requirement highlighted Letter of confirmation
5
as part of Scope of Work (mentioned in from bidder
Section V) are covered in totality in the
proposal submitted by the bidder.
Below clause Applicable for the Original Equipment Manufacturer (OEM)
B1
whose systems / products are quoted or if the OEM is bidding directly

S. Complied
No (Yes/No)
Audited Financial
Must have registered a turnover of INR
statements for the
500 Crores or above (from Indian
financial years 2017-18,
Operations only) in each year during
2018-19 and 2019-20.
the last three completed financial years
Certified letter from the
1 that is financial years - 2017-18, 2018-19
Chartered Accountant.
and 2019-20.
The CA certificate in
this regard should be
without any riders or
qualification.
Audited Financial
statements for the
Must be net profit making entity (from 2018-19 and 2019-20.
Indian operations only) for each year in
2 the last three financial years that is Certified letter from the
financial years - 2017-18, 2018-19 and Chartered Accountant.
2019-20. The CA certificate in
qualification
Below clause Applicable for the Bidder if submitting bid as a partner of the
B2 OEM (Also the OEM whose products are quoted by the partner to meet the
criteria mentioned in B1)
Audited Financial
statements for the
Must have registered a turnover of 200 financial years 2017-18,
Crores or above (from Indian 2018-19 and 2019-20.
1 Operations only) in each year during Certified letter from the
the last three completed financial years Chartered Accountant.
that is financial years - 2017-18, 2018-19 The CA certificate in
and 2019-20. this regard should be
qualification.
Audited Financial
statements for the
Must be net profit making entity (from
Indian operations only) continuously
2 2018-19 and 2019-20.
for the last three years that is financial
Certified letter from the
years - 2017-18, 2018-19 and 2019-20.
Chartered Accountant.
The CA certificate in

S. Complied
No (Yes/No)
qualification
Must be an authorized partner of OEM
whose product are quoted (Servers,
3 SAN storage, Network equipment’s Documentary Proof to
etc.) for supply & support for the past be attached
three years (from RFP date)
C Experience & Support Infrastructure
The bidder must have provided Data
Centre colocation facility to at least Ten
(10) companies at any of their colocation
sites in India. (Out of which Two
credential should be from Commercial Copy of the Credential
Banks / Financial Institutions/ Letter or Copy of
Government / PSU Organizations in Purchase order from
India who have co–hosted their Data the client’s executive
Centre) and an Undertaking
from the bidder on the
1 AND
bidder’s letter head
Should have a prior experience of set up confirming the
and operations in colocation include IT implementation along
Infrastructure (Servers, SAN storage, with the contact details
Network equipments etc.) for at least of client’s
two DC/DR projects in Commercial representative.
Banks / Financial Institutions/
Government / PSU Organizations In
India having value more than Rs 2
Crores.
Bidder / OEM to have adequate stock of
spares of all items supplied and should Letter of undertaking
2 be able to replace the faulty hardware from the OEM /
within 4 hours from the time of incident Bidder.
reporting.
D Others
Applicable when OEM is not the
bidder: Separate Letter of
The bidder should have authorization confirmation from the
1 OEM needs to be
from OEM (MAF) to quote for their
products (Servers, SAN storage, submitted as per pt 5.2
Network equipment’s etc.) .

S. Complied
No (Yes/No)
And
If bidder (partner of OEM) is not able to
fulfill its obligation to support the
product during the contract period,
OEM will have to ensure support as per
contract. An undertaking from the OEM
to this effect must be submitted.
Applicable when OEM is itself the
bidder:
The OEM to provide undertaking to
fulfill its obligation to support the Separate Letter of
products (Servers, SAN storage, confirmation from the
Network equipment’s etc.) during the OEM needs to be
contract period, OEM will have to submitted as per pt 5.3
ensure support as per contract. An .
undertaking from the OEM to this effect
must be submitted.
If OEM is bidding directly they cannot Letter of confirmation
2 submit another bid with any other from both bidder and
bidder. OEM
Bidder must have certification for
A copy of all the
support of OS i.e. Unix/Linux based
3 certifications to be
which are available in the market and
submitted
are not in end of support.
OEM must ensure that the Servers to be
supplied will not be End of Sale in next
4 3 years minimum (from RFP date) and Letter of undertaking
End of Support in next 7 years from End from the OEM.
of Sale.
The bidder must be the owner of the
proposed DC and DR or in case of Self-declaration /
leased premises (proposed), an undertaking to this
5 unexpired lease period of 10 years effect on company's
should remain as on the due date or letter head signed by
Tender submission. No Partnership / company’s authorized
Consortium bidding is allowed. signatory
The bidder should have a ready to move
6 in, up and running proposed data Undertaking on
center, DR and NDR bidder’s letterhead

S. Complied
No (Yes/No)
Publicly available
information of the
proposed DC along
with an undertaking on
The proposed colocation Data a SP’s letterhead,
7 Centre/DR should be at least Tier III or clearly mentioning that
above the address of the
proposed DC site and
that it is complying
with tier III
Requirements.
Certificate from the
bidder’s HR
Department for the
The bidder must have on its payrolls at number of Technically
least 50 technically qualified Qualified Professionals
professionals (BE/B.Tech/MCA or employed by the
equivalent) in the ICT domains i.e. bidder. Certificate
Cyber security, networking, system should capture the
8
software, system integration, storage following details of the
etc. who have prior experience in employees in a tabular
providing the Data Center format:
Infrastructure and maintenance 1. Employee Name
services as on date of release of this RFP. 2. Qualification
3. Total experience in
desired area
Data Center Location of Service
Provider- The SP should have Data Self Declaration
Center in Delhi/NCR and Near DR certificate, giving
9 location details of the
between 5 to 25 Km from proposed DC
and DR at different seismic zone other Data Centers in PAN
than Delhi/NCR within India. India
Bidder should have its own Self Declaration
NOC(Network Operations Center) in certificate, giving
10
India to Monitor/Manage the DC IT location details of the
Infrastructure NOC
Bidder should have received following
certification Copies of relevant
11
 ISO 9001:2015. Certificates
 ISO/ IEC 20000:2011 (or later)

S. Complied
No (Yes/No)
 ISO 27001 (or later) or ‘BS7799 - 3’
 PCI-DSS
OEM whose product is quoted should

have received ISO 9001:2015 &
Copies of relevant
12 14001:2015 & 27000 certifications for
Certificates
manufacturing facility from where the
equipment’s will originate.

3.32. Evaluation of Technical Bids
Only those bidders who qualify all Pre-qualification / Eligibility Criteria requirements
will be qualified for technical bid evaluation.
Technical presentation, will be a part of the process for evaluation of the bids.
The Bank reserves the right to reject a Product/Solution/Service if it is of an opinion that
the offered product/service does not match the technical requirements /objectives
specified in Technical Bid – Bank’s Requirements.
The technical bid will first be reviewed for determining the Compliance of the Technical
bids with the Tender terms and conditions, Minimum/Mandatory Technical
requirements and the scope of work as defined in this tender.
Any bid found to be non-compliant to the mandatory Technical Requirements, Tender
terms and conditions and the scope of work shall be rejected and will not be considered
for further evaluation. Bids that are technically compliant would only be taken up for
commercial evaluation.
Bidders should submit the Technical Specification compliance sheet as a part of technical
bid i.e. Annexure A, B, C and D. All technical specification given in Annexure A, B, C and
D are mandatory.
If the bidder is found to be non-compliant to any of the mandatory technical specifications,

then the respective bid would be summarily rejected without assigning any score.
Bidder is required to submit all the supporting documents as per the criteria mentioned
in the Tender. Bank reserves right to summarily reject any bid which does not contain all
the mandatory supporting document or may ask bidder to resubmit documents, the
decision of Bank will be final and binding in this regards.
Bids that are technically qualified would only be taken up for commercial evaluation.
Bidders are required to comply with all the Technical Specifications as mentioned in
Tender, no deviation will be accepted. Any deviation would be summarily rejected
without assigning any score.
Bank reserves the right to disqualify any bidder based on any criteria considered relevant
and its decision is binding. Representations, if any from disqualified bidders will not be
entertained and will be summarily rejected. THE NAINITAL BANK LTD. will not
respond to any query raised by bidders seeking reasons for rejection of the bid.
Technical Bids will be evaluated for the following broad parameters and a score would be
given to each bidder by the Bank based on the scoring criteria mentioned below-

TECHNICAL SCORING
S.No. Description Marks Documents required
A. Bidder's Strength 40
Experience in terms of number of projects
Number of completed data center colocation services projects by bidder -
implemented / completed project(s) which include Supply, Installation,
Configuration, Testing, Commissioning, Operations and Maintenance, Order/Contract Copies with
1 (Operation and Maintenance can be in progress) of Compute / End Customer
Networking Equipment / Cyber Security / Storage / Backup Equipment 5 Certificate/FAT/installation
in the last 5 (Five) years (till last date of bid submission) with Total report. TIER III/Rated-
Contract Value of at least INR Two (2) Crores each. 3/TIA-942 certificate
1 marks for each Project (Maximum 5 Projects)
Order/Contract Copies with

Bidder must be currently providing TIER-III/Rated-3 Data Centre co-
End Customer
hosting facility to commercial banks/financial
Certificate/FAT
2 institutions/government/PSU organizations at any of their own 5
/Installation Report. Tier
commercial data centres in India in last 5 years.
III/Rated-3 / TIA 942
1 mark for each project (Maximum 5 Projects)
Certificate
Bidder must have experience in executing cyber security orders in last 5

years for its end customers covering following items:
a) 1 mark for Next Generation Firewall/IPS/UTM project, where total Order/Contract Copies with
order value should be minimum Rs. 1 Cr (Maximum 1 Project) 5 End Customer
3
Certificate/FAT
b) 1 mark for each Privileged Identity Management and Database Activity /Installation Report
Monitoring Project executed (Maximum 2 marks)
c) 1 mark for each WAF and HIPS Project executed (Maximum 2 marks)
Bidder must have experience in executing SD-WAN Project of minimum

Order/Contract Copies with
100 sites in each project:
4 5 Customer Certificate/FAT
2.5 mark for each SD-WAN Project where minimum 100 sites
/Installation Report
connectivity executed by bidder (Maximum 2 Projects)
Bidder’s Data Centers and Telecom Network

Bidders Experience in terms of its ICT Offerings:
1) Order/Contract Copies
with Customer Certificates
The bidder should currently be providing -
for experience of each ICT
offering
i) Data Centre Colocation/Hosting Services in its Rated 3/TIA 942 Data
5 Centres in its own Data Centre Colocation/Hosting Services facility
10 2) Tier III/Rated-3 / TIA 942
ii) System Integration (SI) Services
Certificate (if Data Centre
iii) Telecom Services (should have ISP/NLD/ILD/Unified License)
Hosting Services are offered
iv) Managed Services
from own Data Centre)
a) Bidder's organization directly offering all the above mentioned 4
3) ISP/NLD/ILD/ Unified
services to its end customers:.(10 Marks)

License (if Telecom Services
b) Bidder's organization directly offering any 3 of the above mentioned are offered).
services to its end customers (7 Marks)
c) Bidder's organization directly offering any 2 of the above mentioned

services to its end customers: (5 Marks)
d) Bidder's organization directly offering any 1 of the above mentioned

services to its end customers: (2 Marks else 0 Mark)
Note: Only Bidding entity's credentials will be considered for this

criteria. Parent or Subsidiary company's experience will not be
considered
Location Feasibility
Bidder's should provide Software Defined (SD) ready network with
minimum : (excluding 3G and 4G)
= or > 50% Locations feasible with atleast 1 (One) last mile on own Wire Location-wise Feasibility
Line (Copper/Fiber)/RF/WiMAX - (10 Marks) Report of locations as per
6 = or > 40% to < 50% Locations feasible with atleast 1 (One) last mile on 10 Annexure-D. Bidder have to
own Wire Line (Copper/Fiber)/RF/WiMAX - (7 Marks) provide the details of last
= or > 30% to < 40% Locations feasible with atleast 1 (One) last mile on mile/mode of connectivity
own Wire Line (Copper/Fiber) /RF/WiMAX – (5 Marks) /service provider.
< 30% Locations feasible with atleast 1 (One) last mile on own Wire Line
(Copper/Fiber) /RF/WiMAX – (0 Marks)
B. Project Requirements 20
Solution Understanding, Design, Integration and Deployment:
Understanding of Bank's Requirement and Clarity of the same in proposed
1
solution
Bidder has to provide complete solution along with design, approach,
The Bidder need to provide
Integration, solution architecture for DC, DR, NDR sites including data
IT Architecture landscape
replication, high-availability, security and scalability of the proposed
and Network architecture
solution as under:
along with Technical
a) Detailed Approach & Methodology for implementation and
Solution Document as per
maintenance Support for ICT infrastructure
RFP Requirement with an
b) Solution Architecture with detailed solution for all the ICT
2 15 undertaking on the letter
infrastructure components with relevant diagram(s)
head that all the technical &
c) High Availability within proposed solution
functional requirement
d) Scalability within proposed solution
highlighted as part of
e) Cyber Security design, approach and integration
Technical Scope are covered
f) Specific solution highlights to Bank's requirements
in totality in the proposal
g) Proactive Monitoring & Management of the ICT infrastructure for next
submitted by the bidder.
5 years
Coverage of entire details as per scope of work with value add /
3
proposition so as to ensure a complete effective and efficient solution
b. Proposed Solution Strength
DC & DR IT Infrastructure hosting in bidder's commercial data centre The Bidder need to provide
1 with minimum TIA 942/TIA 942A/Uptime Institute Rated 111/ Tier-III IT Architecture landscape
compliance for architectural, electrical, cooling and Network 5 and Network architecture
DC, DR and NDR IT solution integration, data replication approach and along with Technical
2
RTO/RPO compliance Solution Document as per

Proposed Network infrastructure solution at DC, DR and NDR sites and RFP Requirement with an
3 Integration with proposed connectivity at various locations as mentioned undertaking on the letter
in the RFP head that all the technical &
Cyber Security solution strength and management. functional requirement
4 Approach for integration of proposed security tool with Bank’s existing highlighted as part of
C-SoC setup/SIEM Technical Scope are covered
5 Service offering for Management, Patch Management, Backup Software in totality in the proposal
submitted by the bidder.
6 Project Timelines, Project plan and delivery approach
Enterprise Class Storage Area Network along with Enterprise Class
7 Storage system, unified storage, SAN switches, Virtual Tape Library,
Backup etc.
Bidder's NOC and managed services approach and relevance to RFP
8
requirements
Operation and Maintenance Services and Technical Support desk for a
9
period of 5 years.
25 Site Visit (Evaluation based
C. Site Visit for the bidder’s Proposed Colocation Service on Annexure-1) and
Technical Compliance
15 Presentation / Document
Technical Presentation
providing necessary details.
Bidder approach for supply, Installation, Testing and Commissioning of
D. Technical presentation must
ICT Infrastructure at DC,NDR and Far DR hosted at SP DC and Managed
fulfil the binding criteria
Telecom at Branches / offices with operation & Maintenance mentioned below*
GRAND TOTAL (A+B) 100
*The following criteria must be adhered to by all bidders, in connection with the technical
presentations during the bid selection process.
 At least one senior representative from bidder’s organization should be present in the technical
presentations
 Complete soft copies of the presentation materials should be shared with the Bank before the
presentation.
 The Bank will expect and demand that the key personnel showcased by the vendor in the
technical presentation should be the same person that actively drive the project execution.
 Bidders must strictly adhere to the time slots provided to them for the technical presentation,
allowing ample time and scope for question-answers.
 Focus of the presentation should be on the specifics of the solution/approach being proposed
for the Bank, not on general elucidation of technologies, tool stacks or concepts.
 Both technical and administrative aspects of the Assignment should be given suitable coverage.
 Focus should be on bringing out clearly what is specific / different / novel about the approach,
not on beefing up the presentation with commonly known and/or spurious information
 All aspects of requirements in the RFP should be covered in the presentation – e.g., proposed
approach, capability to develop industry grade customized products, processes, frame works,

diagnostic tools, organizational capabilities, team, governance, continuous development,
transition approach etc.
 Any assumption, if taken in the response to RFP document should be clearly brought out in the
technical presentation, along with the justification.
 Bank’s evaluation and scoring on all aspects including technical presentation are final and non-
negotiable
Note:
1. Group/Parent organization/company experience shall not be considered.
2. Direct orders from end customers shall be considered
3. The technical score will be allotted by Bank to each bidder against each section and will be
considered final.

Sl. Compliance
Annexure I – Site Visit Parameters
No. (Yes / No)
Diesel Tanks ( for generators) - The DC site should have high
1 capacity diesel tanks for ensuring 24 hour power backup with
contracts for fuel supply on demand
The design for cooling infrastructure at the DC site should be in
2 line with standard guidelines to support high density cooling
needs
3 Redundant CRAC units to facilitate High density cooling needs
The temperature in the server hall should be maintained at 20
4
+/- 5 deg C
The humidity at the DC site should be maintained at 50 % +/-
5
5% RH.
The server halls should have advanced fire detection &
6 suppression system through systems like VESDA & FM 200
/FE 227 /NN100 respectively
The DC site should have microprocessor based system to detect
7
water leakage within a short period of time
The DC site should have electronic rodent control systems with
8
operatability on varied frequency range
Biometric Access to the common entry to the Server room
9
should be available
Security for the building to be available 24x7x365 days at the
10
entry / exit levels.
11 Power should be available from two different power sources.
Two separate power paths from the UPS to be provided to the
12
server / network communication room.
13 UPS should be configured in redundant mode.
The proposed server area should be well covered in the fire
14
detection and suppression system.
The building & Server room area should be provided with fire
15
alarm system.
There should be CCTV monitoring for surveillance of the server
16
hall area.
The CCTV surveillance should cover Bank's proposed server
17 area. Activities to be recorded and the archival should be kept
for at-least 3 months.
18 The infrastructure should be of tier 3 standards.
Entry & Exit should be restricted and monitored and should
19
also be in CCTV surveillance coverage
Smoke detection and fire suppression for the building to be
20
available.

Sl. Compliance
Annexure I – Site Visit Parameters
No. (Yes / No)
All the Building Management system (BMS) activities are to be
controlled centrally in a room specifically to be used for BMS
21
activities. The vendor should manage the BMS activities on a
24x7x365 days basis.
The doors and walls for the server room, communications
22 room, and other critical areas should be fire rated for minimum
2 hours.
The Server room should have precision air conditioning with
23
redundancy.
The entire infrastructure should have automatic power supply
24 from the transformer as the primary source and automatic
switchover to DG set as a secondary source.
Gate passes to enter vendor’s premises for Bank's
25
representatives- free of any cost
Audit reports of people accessing the Server room should be
26
available as and when required by Bank.
The cabling should be laid in a separate enclosure below the
27 false floor and should be kept at a distance which does not cause
Electro Magnetic Induction with the power cabling
The DC site should be designed and constructed for earthquake
28
resistance.
The DC site building should be away from hazardous chemical
29 materials, LPG storage areas, chemical go-downs and other
storage facilities meant for dangerous commodities.
30 The entire cabling should be structured
Each Parameters above carries 0.5 mark (Total 15 marks)
Set up and operations in colocation include IT Infrastructure
(servers, SAN storage, Network equipment etc.) for at least two
DC/DR projects in Commercial Banks / Financial Institutions/
31
Government / PSU Organizations In India having value more
than Rs 2 Crores
(5 marks for each Project (Maximum 2 Projects))
Technical Evaluation Criteria-
ST = Each Technical Proposal will be assigned a Score Technical (ST). The bidder with
highest marks obtained (TM) in technical evaluation will be given a Score Technical (ST)
of 100 points. The score technical (ST) of other proposals will be computed as follows:
ST = 100xTS/TM, where TS= marks obtained for Technical Proposal

Based on ST (Score Technical) the bid with highest ST score will be termed as T1. The rest
of the bidders shall be ranked in descending order of ST Score value as T2, T3, T4 and so
on.
Score will be considered up to two decimal places. Technical qualified bid will be
considered once it scores minimum score technical (ST) of 70% and above, and rest will be
technically rejected. Commercial will not be opened for technically dis-qualified bid.
3.33. Evaluation of Commercial Bids

Commercial bids submitted by only those bidders, who have qualified both pre-
qualification and Technical evaluation, will be eligible for further evaluation.
The Commercial Bids of only those Bidders short listed from the Technical Bids by Bank
will be opened in the presence of their representatives on a specified date and time to be
intimated to the respective Bidders, and the same will be evaluated by Bank.
Bidders will be ranked as per the ascending order of value of their Commercial Bids as
(Least Quoted) LQ1, LQ2, LQ3……and so on, LQ1 being the lowest Financials.
SF = Each commercial Proposal will be assigned a financial score (SF). The lowest
GTV(Grand Total Value) (FM) will be given a financial score (SF) of 100 points. The
financial scores of other proposals will be computed as follows:
SF = 100 x FM/LQx(1,2,3…), where LQx = Amount of Financial Proposal (GTV)
Based on SF (Score Financial) the bid with highest SF score will be termed as L1. The rest
of the bidders shall be ranked in descending order of SF Score value as L2, L3, L4 and so
on.
Bidders quoting incredibly low or unrealistic high cost of items leading to unrealistic GTV
with a view to subverting the tender process shall be rejected straight away by Bank and
EMD of such vendor will be forfeited. Any bid found to be unsatisfactory in terms of any
of the evaluated parameters as mentioned may be rejected and will not be considered for
further evaluation.
3.34. Final Bid Evaluation (Techno commercial bid):

The evaluation of the tender is based on QCBS (Quality and Cost Based Selection).
The Combined Final Score contains 70% weightage for technical evaluation and 30%

weightage for commercial evaluation. Therefore, combined and final evaluation will be
done on the following basis:
Proposals will finally be ranked according to their combined Techno commercial score
(TC) based on the below mentioned formula:
TC = ST*0.7 + SF*0.3
Bidders will be ranked basis their Final Techno Commercial Score (TC) i.e. TC1, TC2,
TC3…and so on, TC1 being the highest Combined Final Score.
The shortlisted bidder will be declared after thorough evaluation of commercial bid by
Bank. During the evaluation if the Bank finds that the detailed commercial bid is not in
order or not complete etc. then Bank will treat his bid as non- viable and same will be
rejected, and EMD will be forfeited. In such case the next ranked techno commercial
bidder will be considered for further evaluation and so on till a bidder is selected.
If any bidder withdraws his bid, at any stage after the submission of the bid, till the final
evaluation or declaration of the final selected bidder, it will be declared a defaulting
bidder and EMD of such defaulting bidder will be forfeited and THE NAINITAL BANK
LTD. reserves right to blacklist such bidders for next three years from participating in any
THE NAINITAL BANK LTD. tender. In such situation the tendering process will be
continued with the remaining bidders as per their ranking.
If the bidder backs out after being declared as selected bidder, it will be declared a
defaulting bidder and EMD of such defaulting bidder will be forfeited and THE
NAINITAL BANK LTD. reserves right to blacklist such organization for next three years
from participating in any THE NAINITAL BANK LTD. Tender. In such case the detailed
commercial bid of next ranked techno commercial bidder will be evaluated,
a) If the detailed commercial bid is found in order, complete and its GTV is less than
the withdrawing bidder, then this bidder will be declared as selected bidder and
will provide services at its own quoted rates.
b) In case the GTV of next ranked techno commercial bidder is higher than the
withdrawing bidder, then it should match the detailed commercial bid offered
by withdrawing bidder in toto.
c) If next ranked techno commercial bidder also backs out then the Bank will complete
the tender process by following the aforesaid process again for other remaining
techno- commercial ranked bidders.
Please note that if, after various rounds of evaluation to shortlist a Bidder in place of

defaulting bidder, the Bank does not find any suitable bidder amongst remaining eligible
bidders, then the Bank shall be at its liberty to reject or accept the bid of the next ranked
techno commercial bidder.
3.35. Bank's Right to Vary Scope of Contract at the time of Award

The Bank may at any time, by a written order given to the Bidder, make changes to the
scope of the Contract as specified.
If any such change causes an increase or decrease in the cost of, or the time required for
the Bidder’s performance of any part of the work under the Contract, whether changed or
not changed by the order, an equitable adjustment shall be made in the Contract Value or
time schedule, or both, as decided by the bank and the Contract shall accordingly be
amended. Any claims by the Bidder for adjustment under this Clause (Clause 3.35) must
be asserted within thirty (30) days from the date of the Bidder’s receipt of the Bank’s
changed order.
3.36. Bank's Right to Accept Any Bid and to Reject Any or All Bids
The Bank reserves the right to accept any bid, and to annul the RFP/Tender process and
reject all bids at any time prior to award of Contract, without thereby incurring any
liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder
or Bidders of the grounds for the Bank's action.
3.37. Notification of Award

Prior to the expiration of the period of bid validity (180 days from last date of bid
submission), the Bank will notify the successful Bidder in writing that its bid has been
accepted.
The notification of award will constitute the formation of the Agreement/Contract,

requiring the successful Bidder to furnish Bank Guarantee, favouring The Nainital Bank
Ltd. of 10% of the Work/Purchase Order Value for ensuring contract performance.
Thereafter the Bank will notify each unsuccessful Bidder and will return/release its EMD.
3.38. Award of Contract

There will be only one vendor.
At the same time as the Bank notifies the successful Bidder that its bid has been accepted,
the Bank will send the Bidder the Proforma of Contract.

Within 15 days of receipt of the Proforma of Contract, the successful Bidder shall sign and
date the Contract and return it to the Bank along with the Bank Guarantee, favouring The
Nainital Bank Ltd. of 10% of the Work/Purchase Order Value for contract performance.
The contract period will be commencing from the date of signing of contract and will be
valid for 5 yrs from the date of Project Final Acceptance Test. THE NAINITAL BANK
LTD. reserves the right to extend the contract for further period of two years.
Keeping in view the project commitment, The Nainital Bank Ltd. reserves the right to ask
the vendor to add new features/ process or modify the existing solution to take care the
service delivery for matching the project requirements as and when required.
Vendor has to agree for honouring all tender conditions and adherence to all aspects of
fair trade practices in executing the purchase orders placed by THE NAINITAL BANK
LTD.
If the name of the system/service/process is changed for describing substantially the
same in a renamed form; then all techno-fiscal benefits agreed with respect to the original
product, shall be passed on to THE NAINITAL BANK LTD. and the obligations with THE
NAINITAL BANK LTD. taken by the Vendor with respect to the product with the old
name shall be passed on along with the product so renamed.
The above Security Deposit will be in the form of Bank Guarantee (BG) of any Scheduled
Commercial Bank. Security Deposit should be valid for the entire contract period of 60
months and renewed for extended period, if required, and thereafter on satisfactory
performance and completion of contract, the Security Deposit shall be refunded to the
vendor without any interest.
THE NAINITAL BANK LTD. may, at any time, terminate the contract by giving written
notice of -30- days to the vendor without any compensation, if the vendor becomes
bankrupt or otherwise insolvent, provided that such termination will not prejudice or
affect any right of action or remedy which has accrued or will accrue thereafter to THE
NAINITAL BANK LTD. If at any point during the contract, if the vendor fails to, deliver
as per the tender terms and conditions or any other reason amounting to disruption in
service, the Termination and Exit Management clause to be incorporated in contract, will
be invoked.
In case of any takeover/merger/acquisition/transfer of ownership of bidder, the

responsibility for smooth transition to the new entity lies with the bidder.

3.39. Placing of Purchase Orders
Quantities mentioned in BoQ (Bill of Quantity) are merely indicative and THE NAINITAL
BANK LTD. reserves the right at the time of award of purchase order to increase or
decrease the quantity of goods and / or services from what was originally specified while
floating the RFP without any change in unit price or any other terms and conditions.
For procurement of Hardware/software/solution/system/service including telecom,

Purchase order will be placed on the vendor in hardcopy format.
Objection, if any, to the Purchase Order must be reported to the Bank by the vendor within
five (5) working days counted from the date of receipt of Purchase Order for
modifications, otherwise it is assumed that the vendor has accepted the Purchase Order
in toto.
If the vendor is not able to supply/deploy/operationalize the ordered

Hardware/software system/service/process completely within the specified period, the
penalty clause will be invoked.
The decision of THE NAINITAL BANK LTD. shall be final and binding on all the vendors
to this document. THE NAINITAL BANK LTD. reserves the right to accept or reject an
offer without assigning any reason whatsoever.
3.40. Bank Guarantee for Contract Performance

Within thirty days of the receipt of notification of award from the Bank, the successful
Bidder shall furnish the performance security in the form of Bank guarantee, favouring
BANK valid for a period of 60 months from the date of Signing of Contract in accordance
with the Conditions of Agreement/Contract.
Failure of the successful Bidder to comply with the requirement mentioned in document
shall constitute sufficient ground for the annulment of the award and forfeiture of the
EMD. In case of exigency, if the Bank gets the work done from elsewhere, the difference
in the cost of getting the work done will be borne by the successful Bidder.

Performance bank Guarantee as per following schedule:
S.no. Item Value

1 Instrument One single Deposit in the form of Bank Guarantee
Validity of Bank Guarantee to be submitted along with the duly stamped
2 Performance and signed contract and should be valid for a period of 60
Bank months from the date of Project Final Acceptance Test.
Guarantee In case there is an extension of contract beyond 60 months,
Bidder has to provide the BG for that extended period.
3 Amount 10%of Purchase Order value
3.41. Confidentiality of the Document

The RFP Document to be submitted by bidder is confidential and the Bidder shall ensure
that anything contained in RFP Document shall not be disclosed in any manner,
whatsoever.
3.42. Tender Related Condition

The Bidder should confirm unconditional acceptance of full responsibility of completion
of job and for executing the ‘Scope of Work’ of this tender. This confirmation should be
submitted as part of the Technical Bid. The Bidder shall also be the sole point of contact
for all purposes of the Contract.
The Bidder should not be involved in any major litigation/arbitration that may have an
impact of affecting or compromising the delivery of services as required under this
contract. If at any stage of Tendering process or during the currency of the Contract, any
suppression / falsification of such information is brought to the knowledge of the Bank,
the Bank shall have the right to reject the bid or terminate the contract, as the case may be,
without any compensation to the Bidder and claim damages before the court of law,
resulting from such rejection/termination as the case may be.
3.43. Rejection Criteria

Besides other conditions and terms highlighted in the RFP Document, bids may be
rejected under following circumstances:
3.43.1 General Rejection Criteria

 Bids submitted without or improper EMD and/or Application Money.

 Bids received through Telex /Telegraphic / Fax/E-Mail will not be considered for
evaluation.
 Bids which do not confirm unconditional validity of the bid as prescribed in the
Tender.
 If the information provided by the Bidder is found to be incorrect/ misleading at
any stage / time during the Tendering Process.
 Any effort on the part of a Bidder to influence the Bank’s bid evaluation, bid
comparison or contract award decisions.
 Bids received by the Bank after the last date and schedule time for receipt of bids
as prescribed by the Bank.
 Bids without letter of authorization and without any other document consisting of
adequate proof of the ability of the signatory to bind the Bidder.
3.43.2 Technical Rejection Criteria

 Technical Bid containing commercial details.
 Revelation of Prices in any form or by any reason before opening the Commercial
Bid.
 Failure to furnish all information required by the RFP Document or submission of
a bid not substantially responsive to the RFP Document in every respect.
 Bidders not quoting for the complete scope of Work as indicated in the RFP
Documents, addendum (if any) and any subsequent information given to the
Bidder.
 Bidders not complying with the material technical requirement by way of
functionality, specifications and General Terms and conditions as stated in the RFP
Documents.
 The Bidder not confirming unconditional acceptance of full responsibility of
providing services.
 If the bid does not confirm to the timelines indicated in the bid.
 Bidder not scoring minimum marks as mentioned in Tender
3.43.3 Commercial Rejection Criteria

 Incomplete Financial Bid
 Financial Bids that do not conform to the Tender’s Financial bid format
 Total price quoted by the Bidder does not clarify regarding all statutory taxes and
levies applicable.

 If there is an arithmetic discrepancy in the commercial bid calculations the Bank
shall rectify the same at its discretion. If the Bidder does not accept the correction
of the errors, its bid may be rejected.
4. Section III – General Conditions of Contract and Service Levels

Agreement
Quality: Material not confirming to given specifications will be rejected & it will
be replaced by the vendor, free of cost. The material must be as per the detailed
specifications listed out in BoQ and shall be as per standard engineering practice,
relevant IS/ Imitational code of practice, and shall be as per the Specifications as
mentioned in RFP Document.
Statutory Laws: Vendor shall abide by all applicable rules and regulations
regarding taxes, duties, labour etc., which are in force and from time to time
enforced by the Government of India, also registration, labour laws, payments,
ESIC, PF, insurance etc. Vendor shall coordinate for all these matters with
concerned authorities directly.
Confidential Information: All information exchanged between the parties will be

confidential. If the implementation project requires disclosure of, or receipt of,
confidential information, such disclosure or receipt will be made with mutual
agreement and may be with a separately executed MoU / Non-Disclosure
agreement with Vendor by the Bank.
Extra Deviated Items: Any extra item like variation in quantity, deviated item
should be executed only after getting the appropriate approvals with written
confirmation, from the bank. At the time of submitting the invoice, all the
documentary evidence of appropriate approvals for Extra / deviated Items /
Variation in Quantities should be attached. Payments will not be made without
scrutiny of aforesaid approvals.
Force Majure: Bank shall not be responsible for delays or non-performance of any
or all obligations, contained in this RFP or agreement thereafter, caused by war,
revolution, insurrection, civil commotion, riots, mobilizations, strikes, blockade,
acts of God, Plague, epidemics or pandemics, fire, flood, obstructions of navigation

by ice of Port of dispatch, acts of government or public enemy or any other event
beyond the control of the bank, which directly, materially and adversely affect the
performance of any or all such obligations. However, the bidder shall continue to
perform its obligations as contained in this RFP and agreement thereafter.
Arbitration: The Bank and the Bidder shall make every effort to resolve amicably,
by direct negotiation between the respective Designated Officials of the bank and
the Bidder, any disagreement or dispute arising between them under or in
connection with the RFP and or contract thereafter.
If the designated official of the Bank and the Bidder are unable to resolve the
dispute within -30- days from the commencement of such informal negotiations,
they shall immediately escalate the dispute to their Senior Authorized Personal.
If within -30- days from the commencement of such negotiations between the
Senior Authorized Personal designated by the Bidder and Bank, are unable to
resolve their dispute amicably, in such case the dispute shall be settled finally by
arbitration in, Uttarakhand, India under and in accordance with the provisions of
the Arbitration and Conciliation Act, 1996 or any statutory modification or re-
enactment thereof. The right to appoint arbitrator shall lie with the bank only.
Jurisdiction: The Jurisdiction for all disputes will be in the city of Nainital
(Uttarakhand), India.
Safety: All the safety codes and the preventive measure for this type of work shall
be strictly followed. In case of any mishap which causes injury, disability or death
of any personnel and staff either on site or offsite during or after the duration of the
project due to negligence of the staff of the vendor, shall be sole responsibility of
vendor, this shall not be responsibility of Bank in any case. No Claims in this
regards shall be paid by Bank.

4.1. Stipulated Time Schedule
The key milestone dates as anticipated by the Bank are-
Date of release of Purchase Order-T day
Purchase Order acceptance by successful bidder-T+5 day
Date of
Sr. Item Submission Penalties Remarks
from "T"(*)
If the bidder fails to
deliver any or all goods
or perform services
within stipulated time
schedule, the Bank
Shall be deemed to
shall, without
have completed
prejudice to its other
when the Delivery
remedies under the
of all the
Delivery of all ICT rate contract, deduct
goods/items under
infrastructure penalty at the rate of
the proposed bill of
components (all 0.3% of the order value
material has
1 requisite Hardware+ T + 60 Days of undelivered
reached the
Software) for all sites equipment / system
designated Data
as per Phase –I (refer for per Day of delay, as
Centre Site for
SOW Point -6.1) late delivery charges
installation, and
until actual delivery of
accepted by the
the equipment subject
NAINITAL BANK.
to a maximum of 5%.
authorities.
The Penalty will be
charged on Purchase
order value for the
items for which
delivery is delayed.
Installation, If the bidder fails to
configuration and perform Installation,
commissioning of all configuration and
ICT infrastructure commissioning within
components stipulated time On Successful
2 (hardware, OS, DB) T + 90Days schedule, the Bank signoff by the Bank
as part of Phase 1. shall, without Authority
The infra should be prejudice to its other
ready to handover to remedies under the
CBS application RFP, deduct penalty at
provider to start the rate of 0.3% of the

implementation of purchase order value
application software. for per day of delay, as
late installation charges
until actual sign off of
the solution subject to a
maximum of 5%. The
Penalty will be charged
on Purchase order
value

perform Installation,
configuration and
commissioning within
stipulated time
schedule, the Bank
Delivery, Installation shall, without
and configuration of prejudice to its other
Links and related remedies under the
On Successful
SDWAN RFP, deduct penalty at
3 T+105Days signoff by the
Configuration for the rate of 0.3% of the
BANK. Authority
DC-DR-NDR, Bank's purchase order value
PMO and existing for per day of delay, as
SOC late installation charges
maximum of 5%. The
on Purchase order
value
Delivery, Installation, configuration and
configuration and commissioning within
commissioning of stipulated time
Links and related schedule, the Bank On Successful
4 SDWAN T+150Days shall, without signoff by the
Configuration for 20 prejudice to its other BANK. Authority
Pilot remedies under the
sites/Branch/Offices RFP, deduct penalty at
for simulation testing the rate of 0.3% of the
purchase order value
for per day of delay, as

maximum of 5%. The
on Purchase order
value

configuration and
commissioning within
stipulated time
Delivery, Installation, schedule, the Bank
configuration and shall, without
commissioning of all prejudice to its other
Links and related remedies under the
On Successful
SDWAN RFP, deduct penalty at
5 T+210Days signoff by the
Configuration at all the rate of 0.3% of the
BANK. Authority
Branches/Offices as purchase order value
per RFP for per day of delay, as
(Annexure D) under late installation charges
Phase 2. until actual sign off of
maximum of 5%. The
on Purchase order
value
Installation, perform Installation,
integration and configuration and
configuration of ICT commissioning within
setup of backup stipulated time
configuration, DRM schedule, the Bank On Successful
6 configuration, T+225Days shall, without signoff by the
Security Policy, prejudice to its other BANK. Authority
Integration with SoC, remedies under the
Replication testing etc RFP, deduct penalty at
at DC-DR-NDR as the rate of 0.3% of the
per Scope of RFP purchase order value

maximum of 5%. The
on Purchase order
value

perform FAT within
stipulated time
schedule, the Bank
shall, without
prejudice to its other
On successful
remedies under the
Final Acceptance Test acceptance and
7 T+240 Days RFP, deduct penalty at
(FAT) signoff by Bank’s
the rate of 0.3% of the
authorized official.
purchase order value
late FAT charges until
actual sign off of the
solution subject to a
maximum of 5%.
The Bidder shall perform the Services and comply in all respects with the critical dates
and failure on part of the Bidder to meet the critical dates without prejudice to any other
rights that the Bank may have, may lead to the imposition of such obligations as are laid
down in the Delay and Deterrent Mechanism and/or levy of penalty and/or termination
of the Contract at the discretion of the Bank.
4.2. Term and Extension of the Contract

The term of this Contract will commence from the date of signing of contract/agreement
and will be valid for a period of five years, extendable further for two years.
The Bank shall reserve the sole right to grant any extension to the term above mentioned
and shall notify in writing to the Bidder, at least 6 months before the expiration of the

Term hereof, whether it will grant the Bidder an extension of the Term. The decision to
grant or refuse the extension shall be at the Bank’s discretion.
During extended period of two years if deemed appropriate (THE NAINITAL BANK
LTD. reserve right to extend the agreement with Bidder), the term and conditions for SLA,
penalty and Prices for On-premise services, AMC & Manpower shall remain same as
given for 5th Year.
Where the Bank is of the view that no further extension of the term be granted to the
Bidder, the Bank shall notify the Bidder of its decision at least 6 (six) months prior to the
expiry of the Term. Upon receipt of such notice, the Bidder shall continue to perform all
its obligations hereunder, until such reasonable time beyond the Term of the Contract
within which, the Bank shall either appoint an alternative service provider or create its
own infrastructure to operate such Services as are provided under this Contract. In such
scenario, the terms and conditions for SLA, penalty and Prices for On-premise services,
AMC & Manpower shall remain same as given for 5th Year.
4.3. Prices
Prices quoted must be firm and shall not be subject to any upward revision on any account
whatsoever throughout the period of contract. However, if there is any increase/decrease
in taxes/ duties due to any reason whatsoever, after Notification of Award, the same shall
be passed on to The Nainital Bank Ltd.
4.4. Payment Schedule

Payments will be released only on satisfactory acceptance of the deliverables for each Task
as per the following schedule:
Sr.
Item Fee Payment Deliverables
No.
5% payment of CAPEX cost for
Hardware’s + Software’s for On submission of PBG and
Mobilization advance
1 infra under Phase-I will be singing of agreement.
paid as mobilization advance.
Delivery of all ICT
Bidder will share the Proof
infrastructure
40% payment of total CAPEX of Delivery of hardware +
components
cost for Hardware’s + software at all designated
2 (Hardware’s +
Software’s under Phase-I. location as per BOQ
Software’s for Phase-
Proposed
1)

Installation, 30% payment of CAPEX cost
configuration, shall be made after Submitted the report of
commissioning of all Installation, configuration, successful installation of
ICT Infrastructure
commissioning of components hardware and software and
3
and handover it to covered under Phase-I and handover to application
application provider handover it to CBS application vendor.
(Phase I) provider.
50% after completion of Phase
Submitted the report of
Infra- One time 1
successful installation of
4 Charges 40% after installation of Phase
hardware and software
2
100% of OTC of all sites (except
pilot sites) covered under
Phase-I will be paid on
commissioning of all links at
respective sites.
100% of OTC of 20 pilot sites
will paid on commissioning of
Link sign-off by Network
links at respective pilot sites.
Admin of Bank and service
Telecom – One Time 50% of OTC of sites in Phase 2
provider for each phase,
5 Cost* on Installation and
pilot sites and rest of the
commissioning of link of
branch sites.
remaining sites on pro-rata
basis.
25% of OTC of sites in Phase 2
on successful simulation run of
CBS application by application
service provider and Bank
team from all locations.
On successful Go-
LIVE of DC, DR, Remaining 25% of CAPEX.
NDR and all sites Remaining 10% of Infra OTC.
GO-LIVE declared by
along with Remaining 25% of telecom
6 Bank’s authorized official
operationalization of OTC of remaining sites of
all application and Phase 2.
interfaces.
Telecom charges(link
Monthly in arrears after
charges) during Submission of bill for
successful commissioning of
application monthly recurring charges
7 links of respective sites as per
implementation for telecom services
Table F
phase till GO-LIVE*
*Calculation for Telecom OTC and Monthly link charges will be referred from Table
F. Monthly charges will be paid till GO-LIVE and thereafter OPEX charges per month

per site in Section VI -Financial bid will be applicable.
All Payments shall be made in Indian Rupees Only and shall be released by the Bank
against the invoices raised by bidder within 30 calendar days given all the relevant
documents are submitted timely and are complete in all reference.
Note:
 All payments will be made through electronic mode only.
 Payments should be subject to deductions of any amount for which the Bidder is
liable under the tender conditions. Further, all payments shall be made subject to
deduction of TDS (Tax deduction at Source) as per the applicable Income-Tax Act.
4.5. Service Level Agreement & Targets

SLA as described under point no. 4.6, provides for minimum level of services required as
per contractual obligations based on performance indicators and measurements thereof.
The Vendor shall ensure provisioning of all required services while monitoring the
performance of the same to effectively comply with the performance levels.
The services provided by the Vendor shall be reviewed by the THE NAINITAL BANK
LTD. and THE NAINITAL BANK LTD. shall:
 Check performance of the Vendor against this SLA over the review period and
consider any key issues of the past period’s performance statistics including major
incidents, service trends, etc.
 Discuss escalated problems, new issues and matters still outstanding for
resolution.
 Review of statistics related to rectification of outstanding faults and agreed
changes.
 Obtain suggestions for changes to improve the service levels.
In case desired, THE NAINITAL BANK LTD. may initiate an interim review to check the
performance and the obligations of the Agency. The SLA may be reviewed periodically
and revised, if required.
The SLA take into consideration the following aspects-

1. Equipment Availability Related Service Levels

2. Technical Support desk Services
3. Compliance and Reporting Procedures
The following measurements and targets shall be used to track and report performance
on a regular basis. The targets shown in the following table are applicable for the duration
of the contract.
4.6. Service Level Agreements*

Uptime
S.No Availability Impact Penalty
(Monthly)
44 Minutes of
99.90% downtime in a No Penalty
month
<= 3.65 hours 0.50% of the monthly bill

Total Service to > 45 of ICT managed services.
>= 99.5%
availability of the minutes of Penalty amount shall be
1 to < 99.9%
ICT Setup (Complete downtime in a deducted from next
HA uptime) month month bill payment. .
<= 7.30 hours 1.0% of the monthly bill
to > 3.65 of ICT managed services.
>= 99.0%
hours of Penalty amount shall be
to < 99.5%
downtime in a deducted from next
month month bill payment.
5.0% of the monthly bill
> 7.30 hours of ICT managed services.
< 99.0% of downtime Penalty amount shall be
in a month deducted from next
month bill payment.
99.00% No Penalty
Total Service link
failure of the 0.15% of the monthly bill
2 of Telecom services.
Telecom Setup at >= 98.0%
branch except 3G, 4G to < 99.0% Penalty amount shall be
deducted from next
month bill payment.
0.25% of the monthly bill
>= 96.0%
of Telecom services.
to < 98.0%
Penalty amount shall be

deducted from next
month bill payment
1.0 % of the monthly bill

of Telecom services.
< 96.0% Penalty amount shall be
deducted from next
month bill payment
*SLA may be changed by the bank at its discretion during signing of agreement with
the qualified bidder.
SLA & uptime calculation for Telecom links shall be done as per “Uptime Calculation –
Telecom” mentioned under Scope of Work in this RFP.
4.7. Managed Services SLA for DC and DR Infra
Event of Measurement
S.No Definition Target Penalty
Default Interval
“Resolution
Time”, means
time taken by the
Bidder staff to
troubleshoot and
100% calls
fix the problem
maximum to
from the time the
Resolution be resolved
1 call has been Monthly No Penalty
Time within 6 Hrs
logged from the
at Bank’s
THE NAINITAL
location.
BANK LTD.
Support desk till
the time the
problem has
been fixed.

The Technical
Support desk
will typically
receive
Rs.1000 for
calls/mail/ticket
every 1 day
from THE
of delay on
NAINITAL
an
BANK LTD. Unresolved
incremental
support desk for call
basis for
account creation,
every
deletion, system
unresolved
administration,
call.
server not
accessible, ad-
hoc report
generation etc.
The Bidder shall

All MIS
submit the MIS
Reports for
reports as
the previous
Submission defined in
Month shall
2 of MIS agreement Monthly No Penalty
be submitted
Reports signed after
by the 5th
shortlisting of
of the next
successful
Month
bidder
Rs.1000 for
Delay
every day’s
beyond the
delay on an
date of
incremental
submission
basis.

Any
failure/incident
on any part of the 100%
Data Centre incidents to
infrastructure or be reported to
its facilities shall BANK.
Incident be communicated within 1 hour
3 Monthly No Penalty
Reporting immediately to with the
THE NAINITAL cause, action
BANK LTD. as an and remedy
exceptional for the
report giving incident.
details of
downtime, if any.
Rs.100 for
Delay every hour
beyond 1 delay on an
hour incremental
basis.
100%
incident
log/security
logs/systems
logs to be
sent to THE
NAINITAL
BANK LTD/
it’s SOC that No Penalty
comprises
exceptional &
normal
reportable
activities
within 24
hours of its
generations

Rs.5000 for
Delay
every day’s
beyond the
delay on an
date of
incremental
submission
basis.
100% of
changes
should follow
formal
Measurement of
change
quality and
control Rs.1000 for
Change timeliness of
4 Monthly procedures. every non-
Management changes to the
All changes compliance.
Data Centre
need to be
facilities
approved by
THE
NAINITAL
BANK LTD.
SLA may be changed by the bank at its discretion during signing of agreement with the
qualified bidder. Penalty will be calculated for every preceding month and will be
deducted in the current month billing.

5. Section IV – Bid Submission Format
5.1. Bidder Profile

Sr Particulars Details
1. Name of the Bidder

2. Address of the Bidder
3. Status of the Company (Public Ltd/ Pvt.

Ltd)/Firm/LLP etc.
4. Details of Incorporation of the Company/Firm
5. Details of Commencement of Business
6. GST registration no.

7. a. Permanent Account Number (PAN)&
b. TAN
Name & Designation of the authorized contact
8. person to whom all references correspondence
shall be made regarding this tender
9. Telephone No. (with STD Code)

a) Landline
b) Mobile
10. E-Mail of the contact person:
11. Fax No. (with STD Code)
12. Website
13. Financial Details (as per audited Balance Sheets) (in Cr)
14. Year 2017-2018 2018-2019 2019-20
15. Net Worth
16. Turn Over (Total)
17. Turn Over (from

Indian Operations)

18. Turn Over (from
data centre
operations)
Profit After
19. Tax (PAT)
20. Net Profit

5.2. Manufacturer Authorization Format
Manufacturer’s Authorization Form
(This letter should be on the letterhead of the OEM/ Manufacturer duly signed by an authorized
signatory)
To,
The Chief Operating Officer
Nainital Bank Limited
Head Office
Mallital, Nainital -263001 (Uttarakhand)
Madam/Dear Sir,
Ref: - RFP no……………………………. dated ………………….., for SUPPLY,
INSTALLATION, TESTING AND COMMISSIONING (SITC) OF ICT
INFRASTRUCTURE FOR BANK COLLOCATED DATA CENTRE, NDR AND
DISASTER RECOVERY SITE
We ………………………… (Name of the OEM) who are established and reputable manufacturers
/ developers of ……………………………………………… having factories / offices at
…………………………….., ……………….……and ………………………………..…… do hereby
authorize M/s ……………………………………… (who is the bidder submitting its bid pursuant
to the Request for Proposal issued by the Bank) to submit a Bid and negotiate and conclude a
contract with you to Supply, Installation and Maintenance of …………………………….. for
supply of …………..………………………….……………………… manufactured / developed by
us against the Request for Proposal received from your Bank by the Bidder and we have duly
authorised the Bidder for this purpose.
We undertake to perform the obligations as set out in the RFP in respect of such services and
hereby extend our support and services through M/s.……………… during the 5 year contract
period (further extendable for 2 years) as per terms and conditions of the RFP.
We assure you that in the event of M/s ……………………………………… not being able to fulfill
its obligation in respect of the terms defined in the RFP then ………………………..……………
(OEM Name) would continue to meet these either directly or through alternate arrangements
without any additional cost to the Bank.
Dated this…………………………………..by ……………………….20
Yours faithfully,
Authorized Signatory
Name:
Designation:
Bidder’s Corporate Name
Address
Email and Phone #

5.3. Undertaking by OEM as bidder(Applicable when OEM is the
bidder)
Undertaking by OEM as Bidder
(This letter should be on the letterhead of the OEM / Manufacturer duly signed by an
authorized signatory)
To,
Head Office
Mallital, Nainital-263001 (Uttarakhand)
Madam/Dear Sir,
Ref: - RFP no……………………………. dated ………………….., for SUPPLY,

INSTALLATION, TESTING AND COMMISSIONING (SITC) OF ICT
INFRASTRUCTURE FOR BANK COLLOCATED DATA CENTRE, NDR AND
DISASTER RECOVERY SITE
We, ………………………… (Name of the OEM) having our registered office at, are an
established and reputable manufacturers / developers of
……………………………………………… for above mentioned Request for Proposal.
We confirm that we are participating in the RFP as a bidder.
Our full support is extended to Bank in all aspects of supply, on-site warranty,
maintenance and subscription of ……………………………………………… . We assure to
provide the service support for the supplied ………………………………………………
for the 5 year contract period (further extendable for 2 years) from date of issuance of
supply / installation as per RFP terms. We also assure that our on-site service support
would be available to Bank on 24x7 basis. We assure that the quoted items
(……………………………………………… ) would NOT be declared End of Life during
the 5 year contract period (further extendable for 2 years) . In case such a condition arises,
we assure to replace such items with items of equivalent or better specifications without
any financial implication to Bank.
Yours faithfully,
Name:
Designation:
Address
Email and Phone #

5.4. Declaration for Non-Blacklisting
UNDERTAKING FOR NON- BLACKLISTED
To be provided on letter head of the Bidder’s Company

Dated:
Place:
Head Office
Mallital, Naninital -263001 (Uttarakhand)
Sir,
Reg.: RFP Reference No: NTB/IT/INFRA/2020/07/004
We M/s ___________________, a company incorporated under the companies act,

1956/2013 with its headquarters at _____________________________________, do
hereby confirm that we have not been blacklisted/ debarred by the Statutory,
Regulatory or Government Authorities or Public Sector Undertakings (PSUs / PSBs)
or Private Banks or Financial Institutions in India during last 3 years.
This declaration is been submitted and limited to, in response to the tender reference
mentioned in this document
Thanking You,
Yours faithfully,
Signature of Authorized Signatory
Name of Signatory:
Designation:
Seal of Company

5.5. Undertaking of Information Security
(This letter should be on the letterhead of the bidder as well as the OEM/ Manufacturer
duly signed by an authorized signatory on Information security as per regulatory
requirement)
To,
Head Office
Mallital, Nainital-263001 (Uttarakhand)
Madam/Sir,
Sub: RFP for Supply, Installation and Maintenance of ……………..
We hereby undertake that the proposed hardware / software to be supplied will be free
of malware, free of any obvious bugs and free of any covert channels in the code (of the
version of the application being delivered as well as any subsequent
versions/modifications done)
Dated this…………………………………..by ……………………….20
Yours faithfully,
Name:
Designation:
Address
Email and Phone #

6. Section V: Scope of Work
6.1. Detailed Scope of Work:

The minimum specified scope of work to be undertaken by the bidder shall be for Supply,
installation, testing and commissioning (SITC) of ICT infrastructure at DC, near DR and
far DR hosted at service provider data center and managed telecom at all The Nainital
Bank Ltd. branches/offices (existing & future) with operation & maintenance.
The selected bidder shall ensure a solution uptime as per SLA defined under point no. 4.5,
4.6, 4.7, during entire contract period including extended period, if any.
The overall Scope of Work (SoW) for the bidder to be appointed through this Tender
includes the following but not limited to-
a) DC and DR should be at least a tier III facility.

b) Near DR facility should be at least a Tier II facility.
c) Complete Project is divided in 2 Phases.
a. Phase 1 of IT Infrastructure includes:
i. Proposed DC, DR, NDR, Bank’s SOC, RTGS Cell, Service Branch in
Delhi, Head Office Nainital, Regional Offices, Project Management
Office Haldwani and 20 pilot Branch sites as decided by Bank at the
time of signing of agreement.
ii. Infrastructure supply, installation and readiness for application e.g.
installing & configuring compute, storage, network, security and
provision rack space at above requisite location as per BOQ.
iii. Multi-layer security as mentioned in scope should be enabled.
iv. Configuration and integration of security components should be
done as per the guidelines provided by Nainital Bank Ltd.
v. Bank intends to have near Zero data loss solution by deploying 3-
Way DR (DC, NDR, and DR sites). RTO and RPO shall not be more
than 120 minutes and 15 minutes respectively.
vi. Minimum sizing for infrastructure requirement is provided in later
section of RFP, based on which bidder can propose dedicated
compute and storage with other components on Opex/amortized
model as per commercial bid formats. There should not be any
deviation in commercial bid format.
vii. All the components at DC, DR and Near DR sites i.e. Network,

Security, Compute and Storage shall be dedicated to bank and must
not be shared with any other infrastructure/customer. Dedicated
infrastructure shall be auditable and audit can be done by bank and
bank authorized person.
viii. Implementation and commissioning of connectivity network links
for sites mentioned in point (i) above along with SD-WAN devices.
ix. The infra required at all sites under this phase should be deliver,
install, integrate and handover to the application vendor to install the
requisite application and interfaces to start mock migration and
initiate UAT.
b. Phase 2 of IT Infrastructure includes:

i. All Remaining sites of Bank not mentioned in pt (i) of Phase I above.
ii. Installation, Testing, commissioning and fine tuning of entire IT
infrastructure as per application requirement at all remaining
locations of the Bank.
iii. Configuration and testing of backup, DRM, application specific
security policies, and integration of supplied infrastructure as per
BOQ and security compliances mentioned in the RFP.
iv. All the system logs should be properly stored for the period of 6
months & archived for future analysis with retention of 10 years.
These Log Sources should be enabled for syncing at SOC Location of
THE NAINITAL BANK LTD as per Bank guidelines.
v. Designing, implementation and Configuration of Windows Active
Directory Environment up to branch level (End user). Bidder need to
Consider 1000 CAL for Active Directory.
vi. Disk based backup for 15 daily backups, 8 weekly backups, and 13
monthly and 11 yearly backups.
vii. Ship one copy of monthly data out to The Nainital Bank’s Head
Office at Nainital or RDC Haldwani or any preferred location
decided by the Bank.
d) Centralized environment to host multiple applications with simplified operations

and increased application responsiveness to support next generation of distributed
applications. The solution should be able to provide a unified management of
performance, capacity and compliance of infrastructure.

e) Five years (extendable for further 2 years) comprehensive maintenance and
provisioning of services of all the ICT Infrastructure and their components
supplied as per BOQ, on 24x7x365 basis after successful execution and acceptance
by The Nainital Bank Ltd.
f) The bidder should ensure that all the supplied hardware and software for the
solution must not be End of Support / End of Service and Spares/Upgrades
(Excluding OS version Upgrade) should be available for the contract period. In case
of any equipment goes End of life from OEM, the service provider has to replace it
with same or higher specifications without any extra cost to the Bank to keep the
solution working. This Clause of RFP Supersede all the warranty clause mentioned
in hardware’s specs/compliances. However, for OS version upgradation, service
Provider will submit the additional cost for upgradation and upon confirming by
the Bank service provider will upgrade the OS.
g) All software licenses shall be supplied with latest version and should have version
downgrade rights. Patches and updates shall be available to Bank for the contract
period of supplied software components as part of the solution.
h) “Installation Certificate” and “Acceptance report for successful commissioning”
must be maintained by the selected bidder for future references. The formats would
be finalized in consultation with the Bank. This shall be onetime activity.
i) Implementation and commissioning of ITSM Software for, management,
monitoring, helpdesk & ticketing, Asset management, incident, problem and
change management as part of the solution in subscription model. Proposed ITSM
software should be leader in latest Gartner’s magic quadrant.
j) Bidder shall provide Disaster Recovery Management Software, to achieve near
Automated Failover and failback.
k) Bidder has to provide 4 full blown successful DR Drill per annum where every Drill
will maximum exceed up to one month.
l) Bidder has to provide the antivirus servers and patch management servers at DR
Location for DC, DR, NDR and end users.
m) Bank has a requirement of 1500 end users desktops/laptops and bidder has to
provide Anti-virus and patch management solution with maintenance for the same
alongwith required infrastructure/Virtual Machine/Operating system etc.
n) All End user machine are Windows 8 and above.
o) Bidder has to provide connectivity from the DC-DR-NDR setup with existing
Managed G-SOC location in Bangalore. Required bandwidth and Implementation
has to be provided by bidder. Bidder has to make logs generated by various devices

available in such a way so that it can be integrated with existing SOC.
p) Complete ownership of integration various components as a functional solution,
Installation, testing, commissioning and operations and management of supplied
items as per BOQ is bidder’s responsibility. Bidder shall be responsible to supply
and install minor components required to make solution functional e.g. patch
cords, cables, connectors, ports etc.
q) Ownership of items procured in CAPEX is with Nainital Bank Ltd
r) Items being used in OPEX model and are dedicated to Bank, Nainital Bank Ltd can
take ownership of the same after paying Net Present Value (NPV) of the respective
item.
s) Services taken in subscription model e.g. Telecom, managed services and other
items/services shall be owned by the bidder and shall be offered to Nainital Bank
Ltd as a service.
t) Racks provided by the bidder for hosting of infrastructure at DC, DR and NDR
sites should be provisioned for Nainital Bank Ltd and other customer/organization
infrastructure should not be hosted in the same rack provisioned for Nainital Bank
Ltd. These racks should be lockable and bidder must take prior permission from
Nainital Bank Ltd for any physical access of these racks for the contract period after
go live.
u) Bidder shall be responsible for supply, installation and operation of Anti-
virus/HIPS software licenses as per specifications given the RFP for all the
servers/VM/Operating System instances shall be supplied under the scope of this
RFP. Bidder shall be responsible to supply and install complete solution including
underline infrastructure e.g. server, Operating system etc. to run the solution
smoothly.
Telecom - Scope of Work

o Phase 1 of Network Connectivity Scope
 Supply, installation, testing and commissioning of SD-WAN devices
and network links for all sites covered under Phase-I. Network
reachability of all locations should be done as per the timelines.
Location of each site with complete address is mentioned in the RFP.
o Phase 2 of Network Connectivity Scope

 Supply, installation, testing and commissioning of SD-WAN devices
and network links of all the remaining locations as mentioned in the

RFP.
 Network reachability testing at all the sites connecting to DC and DR
sites and checking application reachability from respective locations.
a) The Provisioning of MPLS bandwidth location wise is as per Annexure D.

b) Internet bandwidth 8 Mbps (1:1) with 1 Gbps of DDoS mitigation at DC and DR
sites
c) Monitoring of links at all the locations/offices. Call logging, follow-up and
escalation for restoration of failed links with respective service providers.
d) SLA management of links from all service providers. The monitoring, SLA
management of the alternate service provider link(s) is under the scope of the
bidder.
e) It involves supply, installation, configuration, management, hardening, preventive
maintenance, monitoring, software/firmware updation / up-gradation etc. under
complete managed services along with MPLS VPN links and enable NOC services.
Extension of NOC Dashboard should also be provided to Bank’s location for
monitoring.
f) The communication will be based on Hub and spoke model with DC and DR as
Hub locations.
g) For each site, two MPLS VPN links needs to be provided from two different
operators to achieve link level, path level and network level redundancy (Service
provider may take MPLS VPNs from multiple operators for achieving the same).
The bidder has to coordinate with the other service provider for installation,
configuration and integration of the link. Further, the bidder has to carry out
complete management of all the links.
Last mile Links:
a) The last mile to be provided at DC, DR and Near DR should be on FIBER with
redundancy.
b) The last mile at all other locations can be WIRED/ WIRELESS (RF)/VSAT.
c) Bidders offering last mile on the following media will be given higher weightage.
The preference of last miles for each of the MPLS VPN links at location site is as
below:
1 -Wireline Copper/Fibre – Atleast 50% of existing location should have primary
link on Fibre/copper

2 -Wireless (RF)/WiMax
3 -VSAT
d) VSAT links should not be more than 10% of total locations.
Note:
1. The hand-off at all locations should be on Ethernet
2. 3G/4G are not considered as last mile for site implementation. However, bank may allow
installation of 3G/4G at some locations as backup link under exceptional circumstances
where roof top permissions are not available for RF/VSAT delivery. Unmanaged service
can be provided for such backup link delivered on 3G/4G (If any)
3. VSAT to be provided should support minimum 128 Kbps downstream with burstable to
192 Kbps and 64 Kbps upstream with burstable to 128 Kbps.
Bandwidth
a) The location and link wise bandwidth is as per Annexure D
b) Bidder has to provide details of two links for each site as per Annexure D
CPE Devices
a) Single SD WAN CPE are required at Branch locations and Dual SDWAN CPE in
HA mode will be provided at DC, DR and near DR.
b) Additionally, the bidder should keep at-least 10 Nos. CPEs/SDWAN equipment at
Bank’s site viz. HO/RO/BO as suggested by Bank as cold standby for backup for
nearby branches.
c) The bidder should ensure that all the supplied hardware and software for the
solution must not be End of Support / End of service and spares/upgrades should
be available. In case of any equipment goes End of life from OEM, the service
provider has to replace it without any extra cost to the Bank to keep the solution
working.
d) The SDWAN CPE Solution providing OEMs must be listed as 'Leaders',
'Challengers' or 'Visionaries' in Gartner’s report “Magic Quadrant for WAN Edge
Infrastructure”
e) SD-WAN solution should employ centrally managed WAN edge devices placed in
branch offices to establish logical connections with DC and DR across the physical
WAN. These logical connections should create secure paths across multiple WAN
connections and carriers, such as Multiprotocol Label Switching (MPLS), LTE
architecture.
f) SD-WAN solutions should allow for load sharing of traffic across multiple WAN
connections in an efficient and dynamic fashion that can be based on business
and/or application policies.

g) SD-WAN solution should dramatically simplify the complexity associated with
management, configuration and orchestration of WANs.
h) The SDWAN centralised controller should be hosted within India, in HA mode and
should be in different geo-seismic zones.
Management
a) The ownership, maintenance and upkeep of CPEs and links (supplied by service
provider) is the service provider’s responsibility
b) The bidder should provide NMS (hardware and software) tool and configure the
same to monitor and manage all the transport media terminated on the CPE. This
includes the transport media which the bidder proposes to procure from
alternative service providers during the entire period of contract.
c) The tool should have capability to monitor / manage 500 links (MPLS/Internet etc)
during the period of contract
d) Bidder should submit reports like Uptime, Bandwidth utilization, Link error,
latency, etc. on monthly / quarterly basis and as per the Banks requirement. All the
locations are to be monitored as per SLA.
e) Monitoring of links (including third party links procured locally and additions
thereof) at all the locations/offices. Call logging, follow up and escalation for
restoration of failed links with respective service providers.
f) SLA management of links from all service providers. The monitoring, SLA
management of the alternate service provider link(s) is under the scope of the
bidder.
g) For new locations bidder will not take more than 3 weeks for at-least 1 link
commissioning and maximum additional 2 weeks for backup link.
Link Acceptance
a) “Site Survey, “Installation Certificate” and “Acceptance report for successful

commissioning” must be maintained by the selected bidder for future references.
The formats would be finalized in consultation with the Bank. This shall be onetime
activity.

Uptime Calculation - Telecom
Uptime for each location=[(Total no of Working Hours in Month – downtime hours

in Month during working hours) / total number of Working Hours in Month] X100
Working Hours means-
a. For branches -8AM to 8PM
b. Sites other than Branches like DC, DR, NDR, Head Office, Remote Data
Centre, Haldwani, Information Security Cell, Service Branch Delhi,
Regional Offices, NLPs, RTGS Cell, Service Branch Delhi and sites which
Bank incorporates later on etc. – 24x7x365
Link Delivery Timelines

The bidder should deliver and commission the links within the timelines for Phase 1 and
Phase 2 as mentioned in stipulated time schedule pt. (4.1) from the date of purchase order
for all the locations as per Annexure D.
Final Acceptance Test Scope

 Final Acceptance test shall be carried out by the Bank and following shall be
checked to ensure project go-live and smooth operation including DC, DR and
NDR. Once FAT certificate is issued by Bank, project shall go under Operations
and Maintenance phase and selected bidder shall start the Operation and
maintenance entire solution as per RFP scope, specifications and conditions.
 Following shall be checked before issuing FAT certificate:
o Warranty of all supplied and commissioned equipment’s
o Network connectivity and it’s reachability from designated locations.
o Installation, commissioning and integration of all the supplied equipment’s as
per Scope and specifications of RFP
o Connectivity with existing SOC and availability of logs generated by various
devices to integrate with existing SOC.
o One successful DR Drill
o Validation of RTO & RPO as defined in RFP.
6.2. Schedule- I SITC of the ICT Infrastructure for DC and DR

As a way forward, the broad scope of work under this phase will include the following,
but is not limited to: Data Centre, is envisioned as the ‘Reliable and secure infrastructure
services centre for hosting and managing the bank related Infrastructure of The Nainital
Bank Ltd. and its constituent departments’. DC is envisaged to establish a robust
infrastructure to enable the bank to deliver the services quickly and effectively to its

stakeholders. The proposed Data Centre shall provide the access to the applications &
Services to bank employees through Intranet and to the citizens (public facing application)
through public Internet. Through such a Shared Service Centre implemented and
managed by a competent Implementation Bidder, the individual departments can focus
more on the service delivery rather than on the issues surrounding the Infrastructure.
6.3. High level ICT infrastructure architecture:
The following is a list of categories of components that the bidder is expected to supply,
install, configure and test.
a) Computing Infrastructure such as Servers, Operating Systems etc.

b) Security and networking
c) Centralized Management and monitoring tools
d) Near DR setup should between 5 Km and 25 Km radius from DC site, which
include the complete storage replication of DC in sync mode to achieve near Zero
RPO.
e) Disaster management tools
f) Disaster setup in different seismic zone
g) Dashboard for bank users
h) Operations and maintenance for 5 years may be extended further for -2- yrs
The above list is indicative, though the bidder will be required to provide an
infrastructure which is scalable and provides for next generation latest technologies. The
bidder is free to add any additional components that are deemed necessary for providing
the overall solution as a whole. The bidder should also consider the following while
proposing the solution:
a) The bidder should ensure that all the peripherals, accessories, sub-components
required for the functionality and completeness of the solution, including but not
limited to the devices, equipment, accessories, software, licenses, tools, etc. should
also be provisioned according to the requirements of the solution.
b) The Nainital Bank Ltd. will not be responsible if the bidder has not provisioned for
any components, sub-components, assemblies, sub-assemblies as part of bill of
material in the bid. The bidder will have to provision to meet the solution
requirements, the same at no additional cost and time implications to The Nainital
Bank Ltd.

c) The bidder should ensure there is a 24 x 7 x 365 comprehensive support
arrangement for a period of 5 years with all the OEM for respective ICT
components.
d) It is expected that bidder and OEM shall ensure that the equipment/components
being supplied by him will be supported for minimum 7 years from date of bid
submission. If the same is de-supported by the OEM for any reason whatsoever,
the bidder shall replace it with an equivalent or better substitute that is acceptable
to Bank without any additional cost to the Bank and without impacting the
performance of the solution in any manner whatsoever. Any components, sub-
components, assemblies, sub-assemblies (i.e. server, storage, OS) required for
installation of Monitoring management, security etc or any other
software/management software needed for Data Center ICT infrastructure will be
provided by bidder without any additional cost.
Some of the key considerations for designing the Next Generation Data Centre are given
below:
6.4. Scalability
a) The Bidder should propose a scalable infrastructure design at DC, DR and NDR
sites so that in future infrastructure can be added for growing needs of Bank.
b) Modular design of the Data Center is an excellent strategy to address growth
without major disruptions.
c) A scalable Data Center shall easily be expanded or upgraded. Scalability is
important because new computing component is constantly being deployed, either
to replace legacy component or to support new missions.
6.5. Availability
a) All components of the data Center must provide adequate redundancy to ensure
high availability of the Governance applications and other Data Center services.
b) Bidder shall design and supply infrastructure in such way that it shall be highly
available. It shall be designed to meet the uptime and SLA defined in the scope of
RFP.
c) Designing for availability assumes that systems will fail, and therefore the systems
are configured to mask and recover from component or server failures with

minimum application outage.
d) The bidder shall make the provision for high availability for all the services of the
data Center.
However, application availability is the responsibility of the application owner and the
bidder cannot be held responsible for any problem related to application and its
availability.
6.6. Interoperability
a) The entire proposed Infrastructure system/ subsystem should be interoperable,
in order to support information flow and integration.
b) Operating systems and storage technologies from several vendors must interact
well with each other. These systems should also support the open architecture
solutions where information/ data can be ported to any system, whenever
desired.
6.7. Cyber Security

a) The proposed Data Centre, Disaster Recovery Site and NDR must provide an end-
to-end security as per RFP scope to protect applications, services, data and the
infrastructure from intentional, unintentional or malicious attacks or theft from
external (through internet) and internal (through intranet and or physical)
hackers/malicious intent.
b) Such attacks and theft should be controlled and well supported using next
generation cyber security appliances e.g. UTM/Firewalls, IPS, WAF,
Authentication systems and infrastructure protection mechanisms.
c) Proposed DC, DR and NDR sites event log generated from various devices,
Operating System etc. shall be made available for integration with existing banks
SOC.
d) Security Team of the Bidder should operate under the guidelines provided by Bank
and Designated SOC for governance as and when it would be operational. All
Security controls proposed in the RFP should be made available for integration
with Bank’s existing SoC Setup. Bidder’s security team should adhere with the
instructions given by Bank’s CISO for smooth integration of proposed security
tools with the Bank’s existing SIEM tool.
e) Bidder will have to submit an Undertaking of Information Security as per format
given in pt. 5.5.

6.8. Application sizing requirements
Below is the sizing requirement for various application:
VM/Server VM/Server Physical Operating
Modules RAM Storage Database Middleware
at DC at DC Core(s) System
Production
Servers
CORE
Applications
Oracle
EE12C
RAC &
Database
15 116 1250 RHEL Partitionin NA
server 2 2
g, Diag &
tuning
Pack
Application
21 168 120 RHEL NA NA
server 2 2
JEE Server 6 36 100 RHEL NA JBOSS EAP
2 2
HTTPs
4 22 80 RHEL NA JBOSS HTTP
Server 2 2
MIS
Applications
Oracle
EE12C
RAC &
Database
5 35 1250 RHEL Partitionin NA
server 2 2
g, Diag &
tuning
Pack
Application
8 51 150 RHEL
server 2 2
JEE & HTTPs JBOSS HTTP
4 22 80 RHEL NA
Server 1 1 & JBOSS EAP
Treasury
Applications
Oracle
EE12C &
Database Partitionin
3 29 350 RHEL NA
server 2 2 g, Diag &
tuning
Pack
Application
3 29 150 RHEL NA NA
server 2 2
Channels
Applications

Oracle
EE12C &
5 48 600 RHEL NA
tuning
Pack
Application
4 36 100 RHEL NA JBOSS EAP
server 2 2
HTTPs
3 20 80 RHEL NA JBOSS HTTP
Server 2 2
Alerts
Applications
Oracle
EE12C &
5 39 400 RHEL NA
tuning
Pack
Application
6 36 100 RHEL JBOSS EAP
server 2 2
Non
Production
Servers
Test/Develo
pment and
training
Database Oracle EE
- 5 35 100 RHEL NA
server 1 12C
Application
- 8 51 120 RHEL NA NA
server 1
JEE Server - 3 20 100 RHEL NA JBOSS EAP
1
HTTPs
- 3 20 80 RHEL NA JBOSS HTTP
Server 1
UAT/SIT -
Core
Applications
Database Oracle EE
- 5 35 100 RHEL
server 1 12C
Application
- 8 51 120 RHEL NA NA
server 1
1
HTTPs
Server 1

UAT/SIT -
Treasury
Applications
Database Oracle EE
- 3 20 350 RHEL NA
server 1 12C
Application
- 3 20 150 RHEL NA NA
server 1
UAT/SIT -
Channels
Applications
Database Oracle EE
- 3 20 600 RHEL NA
server 1 12C
Application
- 3 20 100 RHEL NA JBOSS EAP
server 1
HTTPs
Server 1
UAT/SIT -
Alerts
Applications
Database Oracle EE
- 3 20 400 RHEL NA
server 1 12C
Application
- 3 20 100 RHEL 0 JBOSS EAP
server 1
Performance
testing
Database Oracle EE
- 5 35 100 RHEL NA
server 1 12C
Application
- 8 51 120 RHEL NA NA
server 1
1
HTTPs
Server 1
Other
Servers/VMs
Virtualizatio
n
16 64 200 NA NA NA
Management 1 1
server
Win
Active
Server
directory 16 64 200 NA NA
2 1 2019 Std
Server
Ed.
Delivery
Gateway 8 64 1200 RHEL NA NA
2 2
Servers

Win
Log Server
- 12 64 800 NA NA
Collector-1 2 2019 Std
Ed.
Log
- 4 16 800 RHEL NA NA
Collector-2 1
Log Manager - 16 128 2400 RHEL NA NA
2
Windows
DR Log
- 8 64 800 2019 Std NA NA
Collector 2
Edition
Important Points for sizing considerations and solution:

 All applications Module mentioned in above table supports virtualization, so
bidder can group the server to consolidate in limited physical servers. Minimum
Bill of Quantity to be proposed by bidder is given in “Minimum Bill of Material”
Section in the RFP. Log server at DC & DR has to be physical and should be
supplied with requisite Windows OS.
 Oracle Database shall use for application modules mentioned in above table.
Proposed Virtualization software must be supported by Oracle as Hard
Partitioning to optimize/Limit Oracle database licenses on x86 server platform.
 Bidder must propose additional infrastructure including software licenses e.g.
virtualization software, database, operating system etc. to run the Enterprise
Backup Software, DR Automation Software, Anti-virus/HIPS, Privileged Identity
Management, Database Activity Monitoring, Multi-Factor Authentication, AAA
Solution and security management solution or any other solution proposed by
bidder as part of the solution. Proposed Infrastructure (Server and storage etc.)
must be dedicated for Nainital Bank Ltd. The bidder can use virtualization
technology to reduce the infrastructure footprint, if proposed solution by bidder
supports virtualization. This has to be provided at DC & DR both sites as per sizing
and SLA requirement of respective solution proposed by bidder.
 Servers for Security zones e.g. Militarized Zone and Demilitarized Zone shall be
physically separated. Production and non-Production cannot reside on same
physical server.
 Oracle database licenses for number of cores mentioned in above table shall be
provided by Nainital Bank Ltd. Oracle Database installation, configuration,
performance tuning and operations of databases shall be done by the bidder during
contract period. If any license like Oracle, SQL required for bidder’s proposed
solution that should be provided by the bidder as part of their solution.

6.9. Minimum Bill of material for DC, DR and NDR Site:
For
DC NDR
S.No Items DR Qty Commercial
Qty Qty
Reference
External Physical Firewall - NGFW with UTM
1 2 2 0 OPEX
(IPS/IDS, AV Gateway, Sandboxing)
2 Internal Physical firewall with IPS 2 2 0 OPEX
3 Core Switch 48 port 2 2 0 OPEX
4 Access Switch 4 4 1 OPEX
5 Management Switch 2 2 0 OPEX
6 Staging Switch 2 2 0 OPEX
7 Rack Servers - Server Type 1 7 6 0 CAPEX
13 Rack Servers - Server Type 7 1 Lot 1 Lot 0 CAPEX
14 SAN Switch 2 2 1 CAPEX
Primary Storage - Unified Storage with SSD 20 TB
15 1 1 1 CAPEX
Usable Capacity
Secondary Storage - Storage 80TB Usable for data
16 1 1 0 CAPEX
backup
Red Hat Enterprise Linux Server, Unlimited VMs -
17 2 0 0 CAPEX
Latest Version
Red Hat Enterprise Linux Server with High-
18 20 18 0 CAPEX
Availability, Upto 2 VM's -Latest Version
Microsoft Windows Operating System 2-Core Std
19 16 8 0 CAPEX
Licenses for Server Type - 4
20 Microsoft Active directory CAL License 1000 0 0 CAPEX
Microsoft Windows Operating System 2 Core Std
21 36 0 0 CAPEX
Microsoft Windows Operating System 2 Core Std
22 0 16 0 CAPEX
Operating System License, Patch Management and
23 1 Lot 1 Lot 0 CAPEX
Storage etc. for Server Type 7
24 Virtualization Software Latest version 12 10 0 CAPEX
Centralized Management for Virtualization software
25 1 1 0 CAPEX
Latest Version
Oracle Virtual Machine Latest version (Server Type -
26 5 4 0 CAPEX
1 & Type 3)
27 Enterprise Class Backup Software 1 Lot 0 0 CAPEX

28 DR Automation Software Solution 0 1 Lot 0 OPEX
51
29 JBoss Enterprise Application Platform 0 0 CAPEX
Cores
30
30 JBoss Web Server 0 0 CAPEX
Cores
31 Cross Connect of 100 Mbps 1 1 1 OPEX
32 Infrastructure Hosting Services Racks 3 3 1 OPEX
Managed Services and ITSM Software for proposed
33 1 lot 1 lot 1 lot OPEX
solution
Antivirus / Host IPS Solution
34 1 lot 1 Lot 0 OPEX
(for all Physical and virtual servers Proposed)
35 End Point Security 1500 0 0 OPEX
36 Privileged Identity Management 20 0 0 OPEX
37 Database Activity Monitoring 10 10 0 OPEX
Multi-Factor Authentication with dedicated Solution
38 1020 0 0 OPEX
in High- availability
39 Vulnerability Assessment Service 20 0 0 OPEX
40 Penetration Testing Service 10 0 0 OPEX
41 Server Load Balancer with Web Application Firewall 2 2 0 OPEX
42 DDOS 1Gbps Mitigation at ILL 1 1 0 OPEX
43 AAA Solution 1 0 0 OPEX
44 Tape Library 1 0 0 CAPEX
6.10 Schedule II: Operation and Maintenance Services

The following is the summary of operations and maintenance services to be provided by
the bidder. It should be noted that the activities performed by the bidder will be under the
supervision of THE NAINITAL BANK LTD. Bidder has to provide the managed services
for Data Center operation and maintenance on or before the date of final acceptance of the
solution.
a) The bidder shall provide comprehensive support to THE NAINITAL BANK LTD.
on a 24 x 7 x 365 basis to ensure an uptime as per SLA defined under point no. 4.5,
4.6, 4.7 for the ICT infrastructure solution at the Data Centre in accordance with the
Service Level Agreement mentioned as part of this tender.
b) The bidder shall commit to provide all necessary manpower resources to resolve
any issues/incidents and carry out required changes, optimizations and
modification.
c) The bidder shall assign manpower resources on a 24 x 7 x 365 basis to diagnose,

troubleshoot and resolve issues related to the Data Centre services. The support
staff should possess capability for supporting the equipment and components
proposed, but not limited to undertaking preventive and break-fix maintenance,
troubleshooting, resolving problems, tuning, etc. The bidder shall also provide for
necessary onsite and offsite support to ensure continuity of operations for THE
NAINITAL BANK LTD.
d) The bidder shall provide comprehensive technical support services for all the
hardware and software proposed for the entire period of the contract. The technical
support should include all the upgrades, updates and patches that are released by
the respective OEMs during the period of contract.
e) The bidder shall provide comprehensive support on a 24 x 7 x 365 basis during
entire contract period (including extended contract period, if any) from the date of
Installation of all ICT infrastructure provided as part of scope of this tender.
f) Technical team shall coordinate with Bank and provide resolution as per SLA for
the tickets raised for supplied ICT infrastructure under the scope of this RFP.
Bidder shall provide the trainings required to handle different tools/process like
Ticketing, ITSM tool etc.
Technical Support
The bidder has to provide a dedicated onsite resource at location decided by Bank during
bank’s working hours for co-ordination with technical team of the selected bidders and
Nainital Bank Ltd. Deputed resource will do the following activities:
a) Log issues / complaints related to ICT infrastructure at the Data Centre and issue
an ID number against the issue / complaint.
b) Assign severity level to each issue / complaint so as to maintain categorization and
differentiate the criticality of the incident via the priority levels, severity levels and
impact levels
c) Track each issue / complaint to resolution
d) Escalate the issues / complaints, to BANK Officials if necessary as per the
escalation matrix defined in discussion with BANK.
e) Analyze the issue / complaint statistics and bidder’s SLA.
f) Should provision for all necessary channels for reporting issues to technical team.
The incident reporting channels will be following:
i. Email

ii. Telephone
iii. Web Based
System Maintenance and Management
Certain minimum deliverables sought from the bidder with regard to System
Maintenance and Management are provided below: -
a) The bidder shall be responsible for tasks including but not limited to setting up
servers, configuring and apportioning storage space, account management,
performing periodic backup of data and automating reporting tasks, and executing
hardware and software updates when necessary. It should be noted that the
activities performed by the bidder will be under the supervision of THE
NAINITAL BANK LTD.
b) The bidder shall provide skilled and experienced manpower resources to
administer and manage the entire ICT Infrastructure solution at the THE
NAINITAL BANK LTD. Data Centre and DR.
c) On an ongoing basis, the bidder shall be responsible for troubleshooting issues
in the ICT infrastructure solution to determine the areas where fixes are required
and ensuring resolution of the same.
d) The bidder shall be responsible for identification, diagnosis and resolution of
problem areas pertaining to the ICT Infrastructure and maintaining the defined
SLA levels.
e) The bidder shall implement and maintain standard operating procedures for the
maintenance of the ICT infrastructure based on the policies formulated in
discussion with THE NAINITAL BANK LTD. and based on the industry best
practices / frameworks. The bidder shall also create and maintain adequate
documentation / checklists for the same.
f) The bidder shall be responsible for managing the user names, roles and passwords
of all the relevant subsystems, including, but not limited to servers, other devices,
etc.
g) The bidder shall be responsible for management of passwords for all relevant
components and devices under its purview and implement a password change
mechanism in accordance with the security policy formulated in discussion with
THE NAINITAL BANK LTD. and based on the industry best practices /
frameworks like ISO 27001, ISO 20000, ISO 22301 etc.
h) The administrators will also be required to have experience in latest technologies

necessary to support the bill of material and functions.
6.11 System Administration

Certain minimum deliverables sought from the bidder with regards to System
Administration are provided below: -
a) 24*7*365 monitoring and management of the servers in the Data Center.
b) The bidder shall ensure proper configuration of server parameters. The bidder shall
be the single point of accountability for all hardware maintenance and support the
ICT infrastructure at the Data Centre. It should be noted that the activities
performed by the bidder will be under the supervision of THE NAINITAL BANK
LTD.
c) The bidder shall be responsible for Operating system administration, including but
not limited to management of users, processes, preventive maintenance and
management of upgrades including updates, upgrades and patches (patch
management) to ensure that the system is properly updated.
d) The bidder shall also be responsible for installation and re-installation in the event
of system crash/failures.
e) The bidder shall appoint system administrators to regularly monitor and maintain
a log of the monitored servers to ensure their availability to THE NAINITAL BANK
LTD. at all times.
f) The bidder managed service team will ensure that the infrastructure (servers, OS,
DB, storage, network & network devices etc) are integrated with the event
logging/SIEM infrastructure of the Bank.
g) The system administrators should adopt a defined process for change and
configuration management in the areas including, but not limited to, changes in
servers, operating system, applying patches, etc.
h) The system administrators should provide hardening of servers in line with the
defined security policies
i) The system administrators should provide integration on all supported servers,

data storage systems etc.
j) The system administrators should provide directory services such as local

LDAP/AD services and DNS services and user support on all supported servers,

data storage systems etc.
k) The system administrators will be required to trouble shoot problems with web
services, application software, desktop/server relationship issues and overall
aspects of a server environment like managing and monitoring server
configuration, performance and activity of all servers.
l) Documentation regarding configuration of all servers, IT Infrastructure etc.
m) The system administrators shall be responsible for managing the trouble tickets,
diagnosis of the problems, reporting, managing escalation, and ensuring
rectification of server problems as prescribed in Service Level Agreement.
n) The administrators will also be required to have experience in technologies relevant

to provision the existing and applicable infrastructure on a requirement based
scenario.
6.12 Storage Administration

Certain minimum deliverables sought from the bidder with regards to Storage
Administration are provided below: -
a) The bidder shall be responsible for the management of the storage solution
including, but not limited to, storage management policy, configuration and
management of disk array, SAN fabric / switches, tape library, etc. It should be
noted that the activities performed by the bidder will be under the supervision of
THE NAINITAL BANK LTD.
b) The bidder shall be responsible for storage management, including but not limited
to management of space, SAN volumes, RAID configuration, LUN, zone, security,
business continuity volumes, performance, etc
c) THE NAINITAL BANK LTD. would additionally remotely manage the storage
system and components and appropriate setup should be provided by the bidder
d) The storage administrator will be required to identify parameters including but not
limited to key resources in the storage solution, interconnects between key
resources in the storage solution, health of key resources, connectivity and access
rights to storage volumes and the zones being enforced in the storage solution.
e) The storage administrator will be required to create/delete, enable/disable zones

in the storage solution

f) The storage administrator will be required to create/delete/modify storage
volumes in the storage solution
g) The storage administrator will be required to create/delete, enable/disable

connectivity and access rights to storage volumes in the storage solution
h) To facilitate scalability of solution wherever required.
i) The administrators will also be required to have experience in technologies relevant

to provision the existing and applicable infrastructure on a requirement based
scenario
6.13 Database Administration

Under the supervision/ guidance of THE NAINITAL BANK LTD. Bank’s DBA/officials,
the bidder shall be responsible for management and monitoring database activity and its
performance.
 The bidder shall be responsible to perform physical administrative functions such

as reorganizing the database to improve performance. Bidder should be in sync
with the application provider for installing, integrating, managing, monitoring
databases to ensure that the application and interfaces should be functional 24x7.
 The bidder shall be responsible for testing and installing new database software
releases, if any.
 The bidder shall be responsible for Database Management, Monitoring,
performance tuning, installing database patches etc. during the contract period for
all the databases instances under the scope of this RFP.
6.14 Backup / Restore

The bidder shall be responsible for backup of storage as per the policies of THE
NAINITAL BANK LTD. at the Data Centre. These policies would be discussed with the
bidder at the time of installation and configuration. It should be noted that the activities
performed by the bidder will be under the supervision of THE NAINITAL BANK LTD.
a) The bidder shall be responsible for monitoring and enhancing the performance of
scheduled backups, schedule regular testing of backups and ensuring adherence to
related retention policies
b) The bidder shall be responsible for prompt execution of on-demand backups of

volumes and files whenever required by THE NAINITAL BANK LTD. or in case

of upgrades and configuration changes to the system.
c) The bidder shall be responsible for real-time monitoring, log maintenance and
reporting of backup status on a regular basis. The bidder shall appoint
administrators to ensure prompt problem resolution in case of failures in the
backup processes.
d) The administrators shall undertake media management tasks, including, but not
limited to, tagging, cross-referencing, storing, logging, testing.
e) The bidder shall also provide a 24 x 7 support for file and volume restoration
requests at the Data Centre.
6.15 Network monitoring

The bidder shall provide services for management of network environment to maintain
performance at optimum levels on a 24 x 7 basis. It should be noted that the activities
performed by the bidder will be under the supervision of THE NAINITAL BANK LTD.
a) The bidder shall be responsible for monitoring and administering the network
within the Data Centre up to the integration points with WAN. The bidder will be
required to provide network related services for routers, switches, load balancer
services etc.
b) The bidder shall be responsible for creating and modifying VLAN, assignment of
ports to appropriate applications and segmentation of traffic.
f) The bidder shall co-ordinate with the Data Centre Site Preparation bidder in case
of break fix maintenance of the LAN cabling or maintenance work requiring civil
work.
g) Access of NOC dashboard shall be provided to the Bank’s preferred location for
better monitoring.
6.16 Next generation firewall - Monitoring and Management

Few Activities to manage NGFW, but not limited to:
I. Traffic Profiling
II. Define Alert levels and Incident response level
III. Root cause analysis
IV. Technical support
V. Monitor NGFW for 24*7 availability
VI. Restore NGFW availability
VII. Determine Intrusion occurrence, zero-day attack management, etc.

VIII. Upgrade of vendor provided signatures
IX. Provide security event correlation
X. Regular Monitoring of the attack logging rules’ logs
XI. Regular Monitoring of the generic deny rules’ logs
XII. Regular Monitoring of the attack bandwidth utilization
XIII. Network attacks and serious attack attempts analysis
XIV. Uncovered new vulnerabilities assessment
XV. Propose corrective and preventive actions.
XVI. Monitoring and subscribing to external network security information in
order to evaluate new attacks and propose preventive steps.
XVII. Provide maintenance and upgrade of service component software.
XVIII. Regular Reports and provide reporting of intrusion and actions, web
based access.
XIX. Incidence response
XX. Prevent all known/zero day attacks
XXI. Filter out IP and TCP illegal packet types
XXII. Design and Configuring IPS services in response to Flooding limits (per
source, destination and intensity)
6.17 Other Support Services

a) The bidder shall also maintain other site specific documentation such as
network diagrams, manuals, license copies in hard and soft formats.
b) The bidder shall also update changes to documents like changes in IP
addresses, changes to layout of machines, addition to network, change in
network layout, etc.
c) The bidder shall ensure implementation and enforcement of procedures,
policies and guidelines like Security policy, Network access policy, Anti-
virus policy, etc. as formulated in discussion with THE NAINITAL BANK
LTD.
d) Upon prior information and authorization, Bidder shall provide the access
of DC DR as and when required by regulator/CSITE/Government
agencies/Bank authorized personnel/auditor etc. for compliance.
e) Bidder shall be responsible to respond all the queries, based upon DC DR
infra and the laid down security controls as and when desired by the Bank.
Any deviation from the regulator’s laid down procedure and guidelines
w.r.t IT Security Policy and DC DR infra, Bidder should give priority and
make provision for the same without fail.

7. Annexure A: Hardware/Software Technical Compliance
Nainital Bank Ltd is providing minimum technical specifications of items to be procured
as part of scope of this RFP. Bidder can propose of same or higher specification of all or
any of the product to meet the overall RFP objective, functional requirement or
integration requirement of entire solution. Bidder has to provide supporting document
reference alongwith its page number in remarks column of technical specifications table
of each item. Bidder must follow the same format for technical compliance.
7.1Server Sizing
Qty in Qty in
S.No Components Minimum Specifications
DC DR
2x Intel® Xeon® Gold Intel 6246 Processor (12 core, 3.3 Ghz), 192
Server Type 1 Gb RAM, 2 x 1.2 TB 12G SAS 10K RPM, 4 nos 10G Base-T Network
1 (Core Ports , 2x Dual Port 16Gb Fibre Channel HBA, Redundant Power 7 6
Applications) Supply
(Patch Cords, Fibre Cords etc. to connect with switches)
2x INTEL® XEON® GOLD 6248 PROCESSOR (20 core, 2.50
Server Type 2
GHz), 320 Gb RAM, 2 x 1.2 TB 12G SAS 10K RPM , 4 nos 10G
(Core and MIS
2 Base-T Network Ports, 2 x Dual Port 16Gb Fibre Channel HBA, 2 2
Application
Redundant Power Supply
Servers)
2x Intel® Xeon® Gold 6234 Processor (8 core, 3.3 Ghz), 192 Gb
Server Type 3 RAM, 2 x 1.2 TB 12G SAS 10K RPM , 4 nos 10G Base-T Network
3 (Database Ports, 2 x Dual Port 16Gb Fibre Channel HBA, Redundant Power 2 2
Servers) Supply
1x Intel® Xeon® Gold Intel® Xeon® Gold 6242 (16 Core, 2.8GHz)
Server Type 4
128GB RAM, 2 x 1.2 TB 12G SAS 10K RPM , 4 nos 10G Base-T
(Management &
4 Network Ports, Dual Port 16Gb Fibre Channel HBA, Redundant 3 4
AD Servers, DR
Power Supply
Log Server)
Server Type 5 2x INTEL® XEON® GOLD 6252 Processor, (24 Core, 2.1GHz),
(T&D, UAT/SIT, 384 Gb RAM, 4 x 1.2 TB 12G SAS 10K RPM , 4 nos 10G Base-T
5 Training and Network Ports, Dual Port 16Gb Fibre Channel HBA, Redundant 1 0
Testing App & Power Supply
HTTP Servers) (Patch Cords, Fibre Cords etc. to connect with switches)
2x Intel® Xeon® Gold 6240 Processor (18 core, 2.6 Ghz), 256 Gb
RAM, 4 x 3.8TB SSD/Flash Drives , 4 nos 10G Base-T Network
Server Type 6
6 Ports, Dual Port 16Gb Fibre Channel HBA, Redundant Power 2 0
(DC Log Server)
Supply
Server Type 7 As per As per
INTEL® XEON® GOLD 6248 PROCESSOR (20 core, 2.50 GHz),
7 (Servers for Bidder Bidder
320 Gb RAM, 2 x 1.2 TB 12G SAS 10K RPM , 4 nos 10G Base-T
management, solution solution

DRM, HIPS, Network Ports, 2 x Dual Port 16Gb Fibre Channel HBA,
Security tools etc. Redundant Power Supply
deployment) (Patch Cords, Fibre Cords etc. to connect with switches)
7.2. Rack Server Specifications

Compliance
S.r. Parameter Minimum Specifications Remarks
(Yes/ No)
Server Make Bidder to specify proposed Server Make
1
and Model and Model
2 Processor AS per Sizing table mentioned above
Latest Intel® Chipset supporting above
3 Chipset
Processor
4 Memory AS per Sizing table mentioned
PCI/ PCI Min 1 PCI-e (Express) 16 x free slot after
5
Express Slots catering all the requirements
6 Graphics Integrated with Motherboard/ChipSet
7 HDD AS per Sizing table mentioned
SAS/SATA/SSD Raid controller capable
8 HDD controller
of providing RAID 0, 1, 5 configurations.
9 FC Port AS per Sizing table mentioned
10 Network ports AS per Sizing table mentioned
11 I/O Ports AS per Sizing table mentioned
Dual, Hot-swap, Redundant Power
12 Power Supply
Supply
13 Cooling Fans Redundant Hot Pluggable Fans.
Should provide notification of critical
14 component failure alerts like CPU,
Memory, HDD, Raid controllers etc.
Should support Remote management
15
features
Server
Should support remote OS installation,
Management
16 recovery, upgradation and remote
firmware upgradation/recovery
Should be able to perform comprehensive
system data collection and enable users to
17
quickly produce detailed inventory
reports for managed devices
Must have a real time Virtual KVM
18
functionality
Essential tools, drivers, agents to setup,
Update
19 deploy and maintain the server should be
Provisioning
embedded with the server

a) The server should provide
cryptographic firmware updates
b) Server should provide Anti-counterfeit
20 Security
and hardware policy based security
C) The server should provide Hardware
root of trust
Server should be Rack mountable
21 Form Factor (Standard 19”) with maximum 2 U form
factor
22 Warranty 5 Years OEM Warranty
7.3. Core Switch

Compliance
Sr. Minimum Specifications Remarks
(Yes/ No)
The switch should have 48x10Gig ports/slots, populated
with 4 nos. of 10 Gig Single Mode transceiver & 12 nos. of 10
1
Gig multimode transceivers. Should have minimum 20GB
DRAM and 40GB Flash.
2 The switch should support minimum 2Tbps bandwidth
The switch should support 802.1d Spanning Tree , 802.1w
3
RSTP , 802.1s (MSTP)
The switch should support IEEE 802.3ad Link Aggregation
4 Control Protocol (LACP) supporting upto 8 groups and 8
ports per group
The switch should support atleast 1000 VLANs
5
simultaneously
The switch should support Port-based and 802.1Q tag-based
6
VLANs, Private VLAN, etc.
7 The switch should support Jumbo frames of 9000 bytes
8 The switch should support 16000 MAC addresses
9 IPv4 and IPv6 Static Route and multicast routing.
The switch should support layer 3 interface on physical port,
10
LAG, VLAN interface
11 The switch should support Dual IPv6 and IPv4 stack
The Switch should support IPv4 DHCP Server serving IP
12
addresses for multiple DHCP pools/scopes
13 The switch should Support DHCP options
Dynamic Routing protocol support like OSPF, VXLAN, BGP,
14 EVPN, ISIS or MPLS, VRFs, multicast protocols - PIM-SM,
SSM, MSDP

The switch should provides Layer 2 isolation between
15
devices in the same VLAN, even on multiple uplinks.
16 Should have port security feature
17 The switch should support atleast 4 hardware queues
The switch should support scheduling based on (i) Strict
18 priority and weighted round-robin and (ii) DSCP and class of
service (802.1p/CoS)
The definition of class of service should be Port based; 802.1p
19 VLAN priority based; IPv4 and IPv6; IP precedence/type of
service (ToS)/DSCP based; Differentiated Services (DiffServ);
The switch should allow rate limiting based on Ingress
20 policer; egress shaping and rate control; per VLAN, per port,
and flow based.
21 The QoS capabilities should be hardware based
The switch should be configurable through command line
22
interface
The switch should support SNMP versions 1, 2c, and 3 with
23 support for traps and SNMP version 3 user-based security
model
24 Should have SPAN or equivalent feature
The following features should also be supported Traceroute;
multiple/single IP management; SSH; RADIUS; port
25
mirroring; TFTP upgrade; DHCP client; cable diagnostics;
ping; syslog.
The series or family covering proposed switch should be
26
Common Criteria EAL3 or NDPP certified.
27 Should have redundant power supply.
28 5 Years OEM Warranty
The proposed switches should be part of Gartner Leader
29 Quadrant for DC Networking for last 2 years
30 Switch and optics should be from the same OEM
31 The switch must have minimum 40mb buffer from day 1
The switch platform should support “MACSec” (802.1AE) in
32 hardware
33 Switch support MPLS segment routing.
7.4. Access, Staging Switch

Sr. Minimum Specifications Compliance Remarks
(Yes/ No)
1 Rack Mountable: Mountable in standard 19 inch rack.
Switch should be supplied 24 port copper 10G and 2nos. 10G
multimode fibre ports for uplink.

2 1 x console port for CLI based configuration
4 Should have IEEE 802.3ad
5 Should support Layer3 protocols: BGP, VXLAN, OSPF, RIP,
Static routes, VRFs muticast protocols PIM-SM, SSM, MSDP
6 Support Port Trunking
7 Link Aggregation
8 Minimum 1000 VLAN
9 MAC Address security and should support minimum 5000
MAC addresses
10 Easier Software upgrades through network, using FTP, TFTP,
etc.
11 Accessibility using Telnet, SSH, Console access
12 Configuration management through CLI, GUI based software
utility and using web interfaces. GUI tools shall be provided
13 Support for Syslog Server required
14 Switch should CPU utilization monitoring and Port
description
15 Static Routing IPv4 & IPv6
16 OSPF v2, OSPFv3
17 VRRP or equivalent
18 Spanning tree protocol
19 IPv4 & IPv6 with full functionality
20 Should have support for RADIUS/TACACS+/equivalent
21 MAC address based port level filtering
22 IEEE 802.1d Spanning-Tree Protocol
23 IEEE 802.1Q VLAN
24 IEEE 802.1s
25 IEEE 802.1w
26 The switches should support QoS classification of incoming
packets for QoS flows based on Layer 2, Layer 3, and Layer 4
fields.
27 Should have internal redundant power supplies
28 All necessary power cords, adapters, data cables, connectors,
CDs, manuals, brackets accessories, wire managers, etc.
should be provided to install switch in the Data Centre.

30 The proposed switches should be part of Gartner Leader
Quadrant for DC Networking for last 2 years
31 Switch and optics should be from the same OEM
32 The switch must have minimum 40mb buffer from day 1
33 The switch platform should support “MACSec” (802.1AE) in
hardware
7.5. Management Switch

Sr Minimum Specifications Compliance Remarks
(Yes/ No)
1 Rack Mountable: Mountable in standard 19 inch rack,

minimum 48 port copper 1G and 2nos. 10G multimode fibre
ports for uplink.
2 1 x console port for CLI based configuration
4 Should have IEEE 802.3ad
5 Should support Layer3 protocols: BGP, VXLAN, OSPF, RIP,
Static routes, VRFs muticast protocols PIM-SM, SSM, MSDP
6 Support Port Trunking
7 Link Aggregation
8 Minimum 1000 VLAN
9 MAC Address security and should support minimum 5000
MAC addresses
10 Easier Software upgrades through network, using FTP, TFTP,
etc.
11 Accessibility using Telnet, SSH, Console access
12 Configuration management through CLI, GUI based
software utility and using web interfaces. GUI tools shall be
provided
13 Support for Syslog Server required
14 Switch should CPU utilization monitoring and Port
description
15 Static Routing IPv4 & IPv6
16 OSPF v2, OSPFv3
17 VRRP or equivalent

18 Spanning tree protocol
19 IPv4 & IPv6 with full functionality
20 Should have support for RADIUS/TACACS+/equivalent
21 MAC address based port level filtering
22 IEEE 802.1d Spanning-Tree Protocol
23 IEEE 802.1Q VLAN
24 IEEE 802.1s
25 IEEE 802.1w
26 The switches should support QoS classification of incoming
packets for QoS flows based on Layer 2, Layer 3, and Layer 4
fields.
27 Should have internal redundant power supplies
28 All necessary power cords, adapters, data cables, connectors,
CDs, manuals, brackets accessories, wire managers, etc.
should be provided to install switch in the Data Centre.
7.6. Primary Storage

Compliance
Sr Parameter Minimum Specifications Remarks
(Yes/ No)
Brand Proposed array should feature in leaders
1 quadrant of Gartners Magic Quadrant for last 3
years for All Flash Arrays
Storage Proposed storage must be a All Flash Array
Architecture unified storage system supporting both Scale-
up and Scale-out technology. Designed to take
2
advantage of the Flash/SSD for high
performance, reliability, energy efficiency and
consistent performance.
Storage Storage should be propose with at least dual
Controller redundant, hot and swappable controllers for
3
high-availability. Proposed array should be non
disruptively scalable to 8 controllers.
Protocols The storage should a true unified storage
Supported configured with iSCSI, FC, NFS (NFSv3, NFSv4,
NFSv4.1) SMB (SMB2 & SMB3) and pNFS
4 protocols for use with different applications
and should support the maximum capacity
offered by the storage system. Any additional
capacity hardware/software required for the

same should be quoted on day one for entire
scable capacity.
Storage Offered storage shall support various SSD

5 Media capacities drives from 960GB, 3.8TB, 7.6TB,
15.3TB and 30.6TB SSD drives.
Global Hot Proposed storage should support global hot
Spare spare or hot space for two disk failure
simultaneously. The proposed storage should
have No Single Point of Failure and support all
6
hot swappable components. The Storage array
should guarantee no data loss in the event of a
power failure in the data center and a
component failure in the storage.
Storage The proposed storage shall be supplied with
7 Capacity 20TB usable capacity on RAID6 or eqvailent
using SSD/Flash
Scalability Proposed All Flash Array should support
8 minimum 130 drives and should scale up to
2000 Drives by adding controllers
High The unified storage system must be configured
Availability to continuously serve data in event of any
controller failure. In addition to this, it must
also be possible to withstand failure of any 2
9 disks & 3 disks. System should offer capability
for 2 disks and 3 disks data parity protection. if
the vendor doesn't support 3 disk data
protection then they should provision a hot
spare for every 10 disks.
Frontend The proposed storage should be configured
10 Ports with minimum 4 nos of 10Gbps SFP+ ports &
4X16Gbps FC ports.
Backend Backend ports should be minimum 4 x 12Gbps
11
Ports SAS Ports
Storage Proposed array should support both inline zero
12 Efficiency block detection, inline deduplication, inline
compression.
Storage The proposed storage should support 150K
Performance IOPS with 70:30 Read/Write ratio for 8KB Block
size with response time avg 1ms and should
13 scale upto 200K IOPS with in proposed
solution. The vendor needs to submit
undertaking from OEM to this effect . The

proposed performance should be achieved with
deduplication/compression turned on.
Thin The proposed storage should natively support

Provisioning thin provisioning for space efficiency. The
14
license for usable storage capacity to be
included.
Performance Storage system should be provided with the
Monitoring performance management and monitoring
Tool software and the same should be able to
generate performance reports with respect to
disk I/O, volume utilization, bandwidth,
15 response time etc. The proposed storage should
support GUI and CLI based management. The
license for entire capacity to be included. The
performance monitoring is required to support
real time as well as historical performance of
the array.
Disaster Proposed solution should support 3 way DR
16 Recovery and required licenses have to be supplied
Replication The solution shall support replication in one to
many and many-to-one mode. The replication
17 solution on storage shall support failover to
BCP/DR storage and failback as and when
required using DC, DR and NDR
Encryption Proposed storage should support data
encryption at rest at volume level as well as
18 should support data encryption in flight when
replicating. License or hardware if required to
enable encryption shall be supplied.
WAN Proposed solution should support bandwidth
optimization optimization features for reducing WAN
bandwidth requirement deduplication,
19 compression and encryption. Bidders not
having native bandwidth optimization feature
should include additional WAN optimization
devices
Firmware Firmware should be upgradeable for
20 upgrades functionality improvement and enhancements.
Must support non-disruptive upgrade.
OS Support Microsoft Windows 2000, Windows Server
21 2003, Windows Server 2008, Windows Server

2012, Windows Server 2016, Linux, Oracle
Solaris, AIX, HP-UX, Mac OS, VMware, ESX
Storage Proposed array should include license for Sync

License and Async Replication, Thin provisioning,
Snapshots, Clones. Also should include
application aware backup for Oracle, SQL, SAP,
22 Exchange, SharePoint, VMware, Hyper-V etc.
All the required or necessary licenses must be
perpetual and provided for the usable capacity
of the storage including license for
management module.
Warranty The Hardware and software quoted should
23 have 5 years warranty and should have OEM
support
7.7. Secondary Storage

Secondary Storage Specifications
Compliance
Sr. Parameter Minimum Specifications Remarks
(Yes/ No)
Storage
The Storage OEM should be established in the
1 Quality
Gartner Leader Quadrant for the last 3 years
Certification
The Storage system must have at least two
Storage controllers running in dual active (active-active)
2
Controller mode with automatic failover to each other in
case if one controller fails
The system should have minimum 64 GB cache
memory across the two controllers with an ability
to protect data on cache if there is a controller
Cache
3 failure or power outage. The cache on the storage
required
should have 72hrs or more battery backup (OR)
should have de-staging capability to either
flash/disk.
The proposed system should not exceed the disk
size of 4TB per disk and must support
Drive
4 intermixing of SSD , SAS and SATA drives to
Support
meet the capacity and performance requirements
of the applications.
The storage should be configured with FCP &
iSCSI protocols. Any hardware/software
5 Protocols
required for this functionality shall be supplied
along with it in No Single Point Of Failure mode.
RAID Should support various RAID levels (1,5,6) or
6
configuration equivalent

80 TB usable capacity should be configured with
NL-SAS/SATA drives on RAID 6. The storage
Storage
7 should provision with at least 2 host spares.
Capacity
Storage should be scalable upto 200TB usable
capacity using NL-SAS/SATA drives.
The system must support intermixing of SSD ,
SAS and NL-SAS drives to meet the capacity and
Drive
8 performance requirements of the applications.
Support
The system must support a minimum of a 170
disks per two controllers for scalability purpose.
The proposed storage system should have
Front-End
minimum, 2 numbers of 12 Gbps backend SAS
9 and Backend
ports, and 4 x 16Gbps FC and 4x10Gb Ethernet
connectivity
Ports
The storage should be supplied with rack mount
Rack kit. All the necessary patch cords (Ethernet and
10
Mountable Fiber) shall be provided and installed by the
vendor.
The storage shall have the ability to expand
LUNS/Volumes on the storage online and
instantly.
The storage shall have the ability to create logical
volumes without physical capacity being
available or in other words system should allow
over-provisioning of the capacity. The license
required for the same shall be supplied for the
maximum supported capacity of the offered
Storage storage model.
11
functionality The required number hard disks for parity &
spares, should be provided exclusively of the
usable capacity mentioned. At least 2% of the
usable capacity requested on each tier should be
configured as spare drives with the subsequent
disk types
System should have redundant hot swappable
components like controllers, disks, power
supplies, fans etc.
The storage should have the requisite licenses to
create point-in-time snapshots. The storage
should support minimum 512 snapshots per dual
Point-in- controller system. The license proposed should
12 be for the complete supported capacity of the
times images
system.
The system should support instant creation of
clones of active data

Easy to use Single GUI based and web enabled
administration interface for configuration,
13 Management
storage management, performance analysis tools
and replication management
Support for industry-leading Operating System
platforms including: LINUX, Microsoft
Windows, HP-UX, SUN Solaris, IBM-AIX, etc. It
14 OS support
shall support connecting hosts over iSCSI or FC
and shall be supplied with any Multipathing
software, if required, with the solution.
The Hardware and software quoted should have
Warranty
15 5 years, 24/7 support along with upgrade and
Support
updates.
7.8. Tape Library

Compliance
Sr Minimum Specifications Remarks
(Yes/ No)
Architecture & Consumables:
The Tape Library Shall be offered with Minimum of Two LTO-8
1
FC tape drive and minimum of 25 slots along with 10 LTO8
DATA & 2 Cleaning Cartridges with Redundant Power Supply.
Data Transfer Rate:
2
Offered LTO-8 drive shall support 300MB/sec in Native mode.
Future Scalability:
Tape Library shall be scalable to FOUR number of LTO-8 drives
3
either in the same frame or by stacking of Expansion modules &
Drives
Encryption Support:
The offered tape library must support encryption and the
encrypted keys should be managed by the ISV or the Tape
4 library i.e. to keep the keys safe and secure, The Encryption
keys management must be with Industry Standard methods
either AME ( Application managed ) or LME ( Library
Managed ).
Connectivity:
Offered Tape Library shall provide 8Gbps native FC
5
connectivity to SAN switch or the FC HBA of the backup Server
as per the Bidders Solution
Management:
6
Tape Library shall provide web based remote management.
It should be compatible with the offered backup software and
7 should be integrated with the solution to provide seamless
backup for entire environment.
Other Features:
8
1]Tape Library shall support GUI.

2] Shall be rack mountable.
3] Warranty with Back to back Onsite Warranty from OEM.
4] Tape library shall support Barcode reader Min. 3
configurable Mail slots
7.9. SAN switch

Compliance
(Yes/ No)
1 Make & Model of the proposed SAN switches
The SAN Switch shall be Fibre Channel based SAN Switch and
2
shall be supplied with 24 ports populated with 32 Gbps speed.
Switch SFP's should support the 4/8/16/32 Gbps of host
3
connection.
4 Should support incremental activation of ports on demand
Should support the following minimum type of ports:
5
E_Port, F_Port, M_Port (Mirror Port), NPIV-enabled N Port
6 The form factor should not be greater than 1RU
Should support the following minimum media types:
7 SFP+, LC Connector and multiple variants industry standard
connectors. Switch & optics must be from same OEM.
The SAN Switch solution with redundant switches should be
8
highly available with no single point of failure
9 Switch should support non-disruptive code/Firmware upgrade
The switch should support role based administration by
10 allowing different administrator different access rights to
Switches
Should have Hot Plug Redundant Power Supplies and cooling
11
fans
12 Should have Auto Sensing of ports
13 Must support heterogeneous hosts and operating systems
14 Must have Advance Zoning feature
The offered SAN Switch must support leading SAN boxes, SAN
15 Switches and Tape libraries including but not limited to EMC,
Hitachi, IBM, HP, Dell, Cisco etc.
16 Should have centralized monitoring and control features.
The Product shall support any combination of Shortwave, Long
17
wave optical media on a single switch.
The vendor has to supply all necessary. Components / parts /
18
license to meet the requirements at no extra cost to the Bank
The SAN Switch should have capability to interface with HBA of
different makes and model from multiple OEM, supporting
19
multiple operating systems including but not limited to HP-UX,
IBM AIX,Red Hat Linux MS-Windows Solaris etc
Should support the Inter switch link (ISL) & necessary licenses
20
need to be provision as a part of scope.

Integration: Integration to be adequately done with SAN switch
21
/ SAN Storage / Backup Server / blades/ Tape Libraries.
22 Warranty - 5 years OEM warranty Support
The switch should support REST API based programming
23
capabilities.
7.10. DRM Software

DR Automation Software Specifications
Compliance
S. No. Minimum Specifications Remarks
(Yes/ No)
The proposed solution must offer a workflow based
management & monitoring capability for the real time
1 monitoring of a DR solution parameters like RPO (at DB level),
RTO, replication status and should provide alerts on any
deviations.
The proposed solution should provide a single dashboard to
2
track DR Readiness status of all the applications under DR.
The proposed solution should be capable of reporting
important health parameters like disk space, password
3 changes, file addition/deletion etc. to ensure DR readiness
and facilitate policy based actions for events with ability to
cancel out polar events.
The proposed should have inbuilt ready to use library of
recovery automation action for heterogeneous databases and
4 replication environment. This must significantly reduce
custom development of scripts and speedy deployment of DR
solutions.
The DR Management solution should have a managed
lifecycle for all workflows from draft to final published version
5
with version control and time stamp to ensure proper testing
and troubleshooting of drill/recovery procedure.
The proposed solution should be capable of executing DR drill
and recovery workflows in simulation mode, without any
6
changes to DR to ensure conditions are met to ensure a
successful execution.
The proposed solution should have granular, role based
administration and should use existing Active
Directory/LDAP for identity management without the need
7
of its own, separate identity management database and
facilitate role based administration based on attributes defined
in AD/LDAP.
The proposed solution should be capable of generating reports
8 and email/SMS alerts on RPO deviation, RTO deviation and
DR Drills from a centralized location.

The proposed solution should be able to manage hosts by
either deploying agents or without deploying any agent and
9 should seamlessly integrate with existing environment
without the need to replace/change configuration including
existing clusters.
The proposed solution must support all major platforms
including Linux, Windows, Solaris, HPUX, and AIX with
10
native high availability options. It must support both physical
and virtual platforms.
The proposed solution should have file level replication for

associated application servers and DB log replication which is
11
supported on the commonly used OS platforms and has
inbuilt bandwidth compression.
The proposed solution should have a file system analytics tool
to give total file/directory count, typical scan time, number of
12
open files, time of last replication for a file, file size & time
stamp.
The DR Monitoring and Management software must be
13
running successfully in at least 30 large organizations.
The DR Monitoring and Management software must be
14 available in India market for more than 5 years and running in
at least 15 large PSU/government organizations
The main management server of the proposed should have a
mechanism to have a local HA and remote, real time replica to
15 eliminate any single point of failure and should not have any
impact on the production in case the main management server
fails.
The DR Management solution should be tested and certified
16 by an A2LA Accredited Organization to ensure that there are
no security vulnerabilities which can be exploited.
The DR management solution should have inbuilt debugging

17 and log capture with facility to view the logs from the web
based GUI itself.
The DR Management solution should have a validation tool to

18 verify DC-DR equivalence for OS, databases and applications
with both out-of-box and custom templates.
The DR management solution should be managing 3-way DR
19
in at least 5 organizations
20 5 years OEM support

7.11. Backup Software
Backup Software Specifications
Compliance
(Yes/ No)
Backup software must be present as Leaders in Gartner's
1 Magic Quadrant for backup software for at least 3 years in last
5 years.
Backup Software must support GUI with centralized
management / Single interface for management of all backup
2
and archival (file system and E-mail) activities across physical
servers, VMs and Mobile devices like Laptops / Tabs / Phone.
The Proposed backup solution should be available on various
OS platforms such as Windows, Linux and Unix platforms and
be capable of supporting SAN based backup/restore from
3
various platforms including Unix, Linux and Windows. It
should able to integrate with virtualization software and
should be able to take back-up of virtual servers.
The proposed solution should be able to backup end user's
4
desktop & laptops
Backup Software must support GUI with centralized
management / Single interface for management of all backup
5
and archival (file system and E-mail) activities across physical
servers, VMs. Branches and end point backup is not in scope.
The proposed backup solution should be capable of taking
6
backup of SAN environment as well as LAN based backup.
For immediate recovery Bare metal recovery option should be
7
considered for servers & desktops.
Granular restoration along with BMR option for quick
8 recovery of deleted files. For DB , VM's, Mail applications
expected granular restoration at application aware manner
The proposed solution should have ability to protect all mount
9 paths associated with disk libraries configured from a
Backup/Media Server against Ransomware attacks.
The proposed backup solution has in-built media
management and supports cross-platform device and media
10
sharing in SAN environment. It provides centralized scratch
pool thus ensuring backup never fails for media
The proposed solution should provide variable length data
11
deduplication at global level along with compression.
Backup software is able to rebuild the Backup/database
12 catalog from tapes/media in the event of catalog
loss/corruption.

The proposed backup solution shall offer Open File support
13
for Windows, Linux based Servers
Backup Clients should be updated automatically using the
14 client push or/and update feature and install backup agent in
the laptop , desktop and server from a single console.
Backup software should be able to protect the following
through online agents enabling granular restores. Major DBs
like Oracle, Exchange, Sybase, Informix, DB2, MS SQL,
15
MySQL, MongoDB, MariaDB, postgreSQL. and Applications
likes SAP across wide range of popular Windows / Linux and
Unix flavours.
Proposed solution should support universal recovery to
16 restore from P2P, P2V, V2V, and V2P without having to wait
to extract the full backup to production storage
Proposed solution should have capability to take consistent
17 snapshot of all Microsoft Application i.e. MSSQL, Exchange,
Oracle and SharePoint
Proposed solution should provide granular email (single
18 mailbox, single mail) to an outlook client or pst or file-level
recovery for Exchange and SharePoint without additional cost
The proposed licenses should be Perpetual in nature. All the
necessary licenses should be supplied along with the solution.
19
The licenses should be based on the front end capacity of the
data to be backed up.
Proposed solution should support seeding of baseline data to
20 an offsite target core if the cores are separated by a slow or
highly latent links.
The software should be able to use Network file share/block
21 storage and native file server volumes for keeping the backup
copies
It should have full support for backing up virtual servers
22 (image level) on various hypervisors like Hyper - V, ESXi,
RHEV, OVM, Acropolis, Citrix, Fusion.
The software must allows administrators to back up a server
as frequently as every 15 minutes. The software must allow
23
Administrator to backup of servers , desktop and laptop from
a single console .
The software should be able to generate logs & report e.g. de-
24 duplication report, Data growth analysis report, Compute
utilization report during backup etc.
The software should support clustered environment of
25
VMWare/Hyper-V at the hypervisor level

Comprehensive reporting of media, backup server, jobs,
analytics should be offered as part of the functionality in the
26
supplied software either natively or through additional
reporting software.
The proposed solution should have the capability to take
27
Backup of Network Shares and UNC path.
The proposed solution should provide assured recovery
28
mechanism for testing backup integrity.
Should support software based de-duplication to support any
storage system, cloud repository and object storage as de-
duplicated disk target. Based on policy backup software
should be able to move data to a tape library automatically.
29
The proposed backup solution should support snapshot based
backup from various vendors such as Hyperflex, HP 3PAR,
EVA, Fujitsu Eternus, Oracle ZFS, Infinidat, Solidfire, Huawei,
Tintri,etc.
The proposed solution should provide D2D2T,D2T and
30
D2D2C capabilities.
Backup software should have the ability to archive data and
31 create a single repository for backup and archive for space
efficiency and easier data management.
Backup software should be able to replicate backed up data in
de-duplicated format (for bandwidth optimization) to another
site for compliance purposes, with or without the need of
32
external replication tools. All necessary hardware and licenses
for achieving consistent replication of backup data should be
quoted.
It should support the following algorithms and provide better
33 security in deployment across sites - BLOWFISH, GOST,
Serpent, AES, Twofish, 3-DES.
34 5 Years Warranty support
Proposed backup software should be able to take backup and
35 restore data at DC and DR both sites. If any license or server
required for the same to be provided by the bidder.
7.12. Virtualization Software

Compliance
Sr Parameter Minimum Specifications Remarks
(Yes/ No)
Sits directly on the bare metal server hardware with
no dependence on a general-purpose OS for greater
Bare Metal
1 reliability & security and should be Leaders in the
Solution
Gartner's Magic Quadrant for at least last 5 years in
a row.

Windows client, Windows Server, Linux (Red Hat,
2
Guest OS SUSE, Ubuntu and CentOS) etc.
Support Guest OS support on hypervisor should be certified
3
by respective OS OEM
Live Virtual Machine migration between different
generations of CPUs in the same cluster and
without the need for shared storage option and
long distances from one site to another (up to 150
4
milliseconds round trip time) with no disruption to
Live users or loss of services, eliminating the need to
Migration schedule application downtime or business
downtime.
Live migration of VM disk from one storage array
to another without any VM downtime. Support this
5
migration from one storage protocol to another eg:
FC, NFS, iSCSI, DAS.
Proactive High availability capability that utilizes
6 server health information and migrates VMs from
degraded hosts before problem occurs
Migration of VMs in case one server fails all the
Virtual machines running on that server shall be
7
able to migrate to another physical server running
same virtualization software.
Availability It should support affinity and anti affinity rules to
set constraints that restrict placement of a virtual
8
machine to a subset of hosts in a cluster and to keep
virtual machines paired or separated.
Zero downtime, no data loss and continuous
availability for the applications running in virtual
9 machines in the event of physical host failure,
without the cost and complexity of traditional
hardware or software clustering solutions.
Add CPU, Memory & devices to virtual machines
on the fly when needed, without disruption or
10
downtime of working VMs for both windows and
Linux based VMs.
Create a cluster out of multiple storage datastores
and automate load balancing by using storage
11 Performance characteristics to determine the best place for a
virtual machine’s data to reside, both when it is
created and when it is used over time.
Support for persistent memory, exposing it as
12 block storage or as memory, to enhance
performance for new as well as existing apps

Should be able to dynamically allocate and balance
computing capacity across collections of hardware
resources aggregated into one unified resource pool
13
with optional control over movement of virtual
machines like restricting VMs to run on selected
physical hosts.
Should support network and storage QoS to ensure
14
performance on per VM basis
Hypervisor should support VM-level encryption
with no modifications in guest OS to protects
unauthorized data access both at-rest and live
vmotion and also provides secure boot for
15 Security
protection for both the hypervisor and guest
operating system by ensuring images have not been
tampered with and preventing loading of
unauthorized components.
Support boot from iSCSI, FCoE, and Fibre Channel
Storage SAN. Integration with Storage API's providing
16
support integration with supported third-party data
protection, multi-pathing and disk array solutions.
Span across a virtual datacenter and multiple hosts
should be able to connect to it. This will simplify
and enhance virtual-machine networking in
17
virtualized environments and enables those
environments to use third-party distributed virtual
Virtual switches.
Switch In-built enhanced host-level packet capture tool
which will provide functionalities like SPAN,
RSPAN, ERSPAN and will capture traffic at uplink,
18
virtual switch port and virtual NIC level. It should
also be able to capture dropped packets and trace
the path of a packet with time stamp details.
Efficient array-agnostic replication of virtual
machine data over the LAN or WAN. This
VM based
19 Replication should simplify management enabling
Replication
replication at the virtual machine level and
enabling RPOs as low as 15 minutes.
5 years, 24x7x365 days with unlimited incident
20 Support support including the unlimited upgrades and
updates.

8. Annexure B: Cyber Security Technical and Functional Compliance
8.1 NGFW (Firewall+IPS+URL+ zero day + Anti-virus/Anti-Bot)
External Firewall Specifications
Compliance
(Yes/ No)
1 Fixed architecture
Solution should be appliance based on multi-core Processing
2
Technology
3 Minimum storage minimum 100GB SSD
4 Dual Power supply
Minimum 2 x 10G SFP+ Interfaces. All ports should be populated
5
with 10G multimode transceivers
6 Minimum 8 x 10/100/1000 copper Interfaces
Solution shall provide features of Firewall, IPS, URL filtering, Anti-
7 Bot, Anti Malware & Zero-day Threat Protection, VPN and
Application Control on same platform
Threat Prevention throughput should be 7 Gbps measured on Mix
8
Traffic/ Enterprise Mix traffic
9 Minimum IPsec VPN throughput – 10 Gbps
10 Minimum tunnels (SSL, IPSec) – 200
11 Concurrent Sessions – 8,000,000
12 Connections/Sessions per sec – 300,000
13 Active/Active, Active/Passive
The proposed firewall shall support network traffic classification
14 which identifies applications across all ports irrespective of
port/protocol
The proposed firewall shall be able to create custom application
15
signatures and categories
The proposed firewall shall be able to implement Zones, IP address,

16 Port numbers, User id, Service and threat protection profile under
the same firewall rule or under different set of polices
The proposed firewall shall delineate different parts of the

17 application such as allowing Facebook chat but blocking its file-
transfer capability inside the chat application base on the content.
Intrusion prevention signatures should be built based on the
18 vulnerability itself, A single signature should stop multiple exploit
attempts on a known system or application vulnerability.
Should block known network and application- layer vulnerability
19
exploits
The proposed firewall shall perform content based signature
20
matching beyond the traditional hash base signatures

The proposed firewall shall have on box Anti- Virus/Malware, Anti
21 Spyware signatures and should have minimum signatures update
window of 600 seconds.
All the protection signatures should be created by vendor base on
22
their threat intelligence
Should be able to call 3rd party threat intelligence data on malicious
IPs, URLs and Domains to the same firewall policy to block those
23
malicious attributes and list should get updated dynamically with
latest data
This should be a cloud base unknown malware analysis service with
24
guaranteed protection signature delivery
Advance unknown malware analysis engine should be capable of
25
machine learning with static analysis and dynamic analysis engine
on premise malware analysis appliance should be able to perform
dynamic threat analysis on such as EXEs, DLLs, ZIP files, PDF
26
documents, Office Documents, Web pages that include high-risk
embedded content like JavaScript, Adobe Flash files
The proposed next generation security platform should be able to
27
detect and prevent zero day threats
Same Hardware platform should be scalable to provide URL
28 filtering and web protection and should maintain same
performance/throughputs mention in primary scope
The proposed firewall shall have the database located locally on the
29
device or in the attached management server / appliance
30 The proposed firewall shall support custom URL-categorization
31 The proposed firewall shall support customizable block pages
The proposed firewall shall support logs populated with end user
32 activity reports for site monitoring (locally or via separate
management solution)
The proposed firewall shall support URL Filtering policies by AD
33
user, group and IP address/range
Should support full-path categorization of URLs only to block the
34
malicious malware path not the full domain or website
Should support zero-day malicious web site or URL blocking update
35 for URL DB update for zero-day malware command and control,
spyware and phishing websites access protection
Should support URL or URL category base protection for user
36 cooperate credential submission protection from phishing attack
with malicious URL path
The proposed firewall shall be able to identify, decrypt and evaluate
37
SSL traffic in an outbound connection

The proposed firewall must support the following routing
protocols:
' - Static
38 ' - OSPFv2 and v3 with graceful restart
' - BGP v4 with graceful restart
' - Policy-based forwarding
' - PIM-SM
Should support the following authentication protocols:

39
- LDAP
- RADIUS
The proposed firewall’s SSL VPN shall support the following
40 authentication protocols
- LDAP
- Radius
- Any combination of the above
Should support on device or centralized management with complete
41
feature parity on firewall administration
Should have separate real time logging base on all Traffic, Threats,
User IDs, URL filtering, Data filtering, Content filtering, unknown
42
malware analysis, Authentication, Tunnelled Traffic and correlated
log view base on other logging activities
Should support the report generation on a manual or schedule
43
(Daily, Weekly, Monthly, etc.) basis
Should allow the report to be exported into other format such as
44
PDF, HTML etc.
Should have built in report templates base on Applications, Users,
45
Threats, Traffic and URLs
There shall be provision for logging, reporting, management etc.
46 either through on-device arrangement or through external
management server on premise.
The device or management server shall be able to keep logs for
47
minimum 1 year or store logs up to 4 TB.
48 5 years OEM Warranty and support
Anti-APT Specifications
S. Compliance
Minimum Specifications Remarks
No. (Yes/ No)
The solution should be able to communicate with the
proposed Firewall / NGFW solution for automatic
1
blocking/threat update. HA is not required for Ant-APT
solution

The solution should support deep packet inspection of SSL
2 encrypted traffic (including HTTPS) for both incoming and
outgoing
The solution should provide detection, analysis and
3 remediation capability against APT & SSL based APT
attacks.
The solution must employ an on premise (not on cloud)
4 analysis engine using virtual execution to detect zero day
and unknown threats and must not be signature based.
The proposed solution should be able to detect and
prevent advanced Malware, Zero-day attack, spear
5 phishing attack, drive by download, watering hole and
targeted Advanced Persistent Threat without relying on
just Signature database.
The proposed solution should perform dynamic real-time
analysis of advanced malware to confirm true zero-day
6 and targeted attacks. No file should be sent to third party
systems or cloud infrastructure system for analysis and
detection of Malware
The proposed solution should automatically detect and
7 confirm multistage zeroday malware and targeted attacks
without prior knowledge of the malware.
The proposed solution should utilize a state-full attack
analysis to detect the entire infection lifecycle, and trace
8 the stage-by-stage analysis of an advanced attack, from
system exploitation to outbound malware communication
protocols leading to data exfiltration.
The proposed solution should analyze advanced malware
9 against a cross-matrix of different operating systems and
various versions of pre-defined applications.
The solution must support pre-populated Licensed copies
of Operating systems and applications/softwares (like
10
Microsoft Office). There should be no requirement for the
customer to buy additional licesnse.
The system should be able to support file sizes upto 100
11
mb and more
The proposed solution should have the ability to analyse,
detect and block malware in common file formats
12 including but not limited to executables, JAVA, PDF, MS
Office documents,
common multimedia contents and ZIP/RAR/7ZIP/TNEF

archives to prevent advanced Malware and Zeroday
attacks
The proposed solution should capture and store packet

13 captures of traffic relevant to the analysis of detected
threats.
The proposed solution should have the ability to display
14 the geo-location of the remote command and control
server(s) when possible.
The proposed solution should have the ability to report the
Source IP, Destination IP, C&C Servers, URL, BOT name,
15
Malware class, executable run, used protocols and
infection severity of the attack.
The proposed solution should be able to send both
16 summary notifications and detailed per-event notifications
utilizing the protocols (SMTP, or SNMP).
The proposed solution should have the ability to be
17 deployed in out-of-band mode (also SPAN/TAP) & inline
mode
The proposed solution should be capable to block inbound
malicious exploits delivered via a web channel and
18
outbound call-back communications when deployed in
inline, or out-of-band mode.
The proposed solution should support SMB / CIFS / NFS
19
protocol for sharing and transferring files
The proposed solution should provide visibility into scan
20 histories of each file scanned that are aborted, completed,
or in progress.
The solution should provide reports in (but not limited to)
21
PDF/CSV formats.
The solution should have anti-evasion capabilities to
22 prevent malwares detection of being run/executed in the
vitualized environment.
23 The solution should support for SIEM log integration.
The solution should be able to schedule reports and also
provide the flexibility to generate on-demand reports like
24
daily/weekly/monthly/ yearly/specific range (day and
time) etc.
25 Minimum number of Interfaces - 4x GE & 4 x GE SFP

26 Number of VM's should be atleast 12
It should support Sandbox Analysis for multiple operating
27
systems like Win7,Win8,Win10 etc
The APT appliance should be able to process minimum of
28 280 files/hour or 2,00,000 files/month on the VM
sandboxing
8.2Internal Firewall
Internal Firewall Specifications
Compliance
Sr. Minimum Specifications Remarks
(Yes/ No)
The appliance hardware should be a multi-core CPU architecture
1
with a hardened 64 bit operating system to support higher memory
2 Should be rack mountable
3 Redundant power supply
Interfaces
Minimum 2 x 10G SFP+ Interfaces, and scalable to 4 X 10G SFP+
4 interface. All ports should be populated with 10G multimode
transceivers. Minimum 4 10/100/1000 copper Interfaces
5 Console Port or equivalent - 1 number
Throughput
6 Minimum NGFW throughput 4 Gbps
Memory
7 Minimum RAM 16 GB
Routing Protocols
8 Static Routes
9 OSPF v2 &v3
Protocols
10 TCP/IP, PPTP or IPSec
11 RTP or L2TP or L2TPOverIPSec or IPSec
12 IPSec /GRE, DES, 3DES, AES
13 FTP, HTTP, HTTPS
14 SNMP, SMTP
15 DHCP, DNS
16 IPv6 enabled
IPv6-enabled inspection services for applications based on
17
HTTP/HTTPS, SSHv2, FTP, SMTP, ICMP, TCP, and UDP
Allows secure deployment of next-generation IPv6 networks, as well
18 as hybrid environments that require simultaneous, dual stack,
support of IPv4 and IPv6
QoS

Should support for QoS features for defining the QoS policies or rate
19
limiting QS policy.
Other Support
802.1Q, NAT, PAT, IP Multicast support, Remote Access VPN,
20
support VLAN, Layer 2 Firewall, Radius/TACACS+
21 SNMP v1, v2 and v3
IPS functionality
22 Capable of applying the security policies based on VLAN ID,
23 Source/Destination subnets
24 Should protect against SSL based attacks
Flexibility to create new policies or modify existing policies in real
25
time
Block attacks in real time, Drop Attack Packets, Packet Logging.
26
Block malicious network activity and Prevent stealthy attacks.
27 Reset Connections, Action per Attack
28 Support for detailed intrusion alarms
Extensive protocol monitoring: should support monitoring of
29 protocols such as TCP/IP, ICMP, FTP, UDP, SMTP, HTTP, SNMP,
DNS, RPC, NetBIOS, Telnet etc.
30 Log File, Syslog support
31 Should support 24/7 Security Update Service
32 Should support automatic Real Time signature update
33 Should support Provision to add static own attack signatures
8.3Server Load Balancer with WAF

Compliance
Sr Specification Remarks
(Y/N)
Must be an appliance with Hardened OS OR any Software based
solution running on Industry grade server which supports
1 Multitenancy and Virtual Contexts
The solution offered must have below specifications-
a) Minimum 5 Gbps L7 throughput from day 1 scalable

upto 10 gbps
b) Should support 100000 Layer 7 and Layer 4 connections
2 per second
c) System must support 2K SSL TPS for 2K bit key and 5K
SSL TPS (EC)
d) The system should support Multiple Context creation
and Multitenancy through the use of virtualization
technologies like containerization, standard hypervisors
etc.

A SINGLE central controller should be capable of managing a
3 HETEROGENOUS cloud environment comprising of different
cloud and virtualization platforms
The proposed solution should have a Central Management
station which support Auto-Discovery, Integration and
4
Orchestration of the underlying cloud on which it has been
deployed
Should have WAF as an integral feature to the Server Load
Balancing function. The WAF should have a minimum feature
5
set to protect the applications from the OWASP Top 10 attacks,
DDoS solution
The solution should provide Application performance
6 monitoring through detailed analytics at a PER APPLICATION
level.
7 The SLB should support the below load balancing algorithms:
8 · Hash
9 · Least Connections
10 · Round-Robin
11 · Weighted Round Robin
12 · Response Time
13 · Bandwidth
14 · Load based for HTTP only
In case the bidder proposes a Virtual load balancer then the

instances should support Flexible licensing plans which may be
15 VCPU based OR on any metric that can be measured and
managed centrally. These licenses should provide the option to
scale UP the performance levels ON DEMAND.
The Load Balancer should support Day 0 provisioning using
16 Open interfaces for e.g. REST based provisioning of Network
Interfaces and Application and associated policies
ROLE BASED ACCESS control should be available on a PER
17
TENANT basis
18 Traffic Redirection
The proposed solution should support performing load

19
balancing for Layers 4 through 7 of the Open Systems Interface

(OSI) reference model with support to the IP, TCP and UDP
protocols.
System supports performing load balancing for Layers 4
20
through 7 based on source/destination IP
System supports performing load balancing for Layers 4
21
through 7 based on application content
22 System support load balancing based on relative weight
System support load balancing based on CPU – Memory

23
Utilization of Server using defined SNMP (MIB) data
24 System support load balancing based on cyclic (round-robin)
25 System support load balancing based on least connections
System supports virtual servers that can listen on UDP and TCP
26
ports
System has the ability to enable and disable individual servers
27 behind a virtual address. Servers can be removed in both a
graceful and hard shutdown fashion.
28 Persistency
29 System supports session persistency based on Layer 3.
30 System is able to make persistency decisions based cookies
31 Health Monitoring
32 System supports the ability configure TCP and UDP monitors
33 System supports multiple health checks per IP and per port
System supports the ability to specify the number of retries for

34
each monitor before marking a Real Server unavailable.
System should support creating application specific custom
35 monitor using scripts. This scripting option should be available
as a standard component of the OS.
36 SSL Acceleration and Of loading
System supports SSL offload - the ability to manage client side

37 SSL traffic by terminating incoming SSL connections and
sending the request to the server in clear text

38 Should support end – end SSL if required
Should support ECC in Software in addition to other commonly

39
used Ciphers
System supports hardware based SSL acceleration OR standard
SSL functionality built into the latest CPU’s from Intel and AMD
40 SSL which include stack optimizations and optimized
instruction set code like RSAX, AVX,AVX-2, MULX, ADCX,
ADOX, RORX, and RDSEED
41 Mode of Operation and Routing support (IPv6 / IPv4)
42 Should support IPv4 addressing
43 Should support IPv6 addressing
Should support mixed mode operations wherein the Virtual

44 Service and the Backend pool members may run either IPv4 or
IPv6 or a combination of both
45 Global Server Load Balancing
46 Global Server Load Balancing supported on the same appliance
System supports performing load balancing across multiple

geographical sites for transparent failover, complete disaster
47
recovery among sites and optimal service delivery , Single
application failure etc.
System supports global response time optimization in real-time
48
through advanced load and proximity measurements
System supports providing failover capability between data
49
centers in active-active or active-backup modes
50 System supports global redirection based on DNS
51 Web Application Firewall
The WAF shall, in combination with the SLB, provide the

following features-
1. Creation of L3/ L4 Access Control lists on a PER
APPLICATION Basis
52 2. Creation of L7 Access Control lists on a PER
APPLICATION Basis
3. Creation of RATE LIMIT controls to limit the number of
Requests made on a PER APPLICATION Basis. This Rate limit
control shall be as specific as Per Client and PER URL or as

broad as ALL Clients and LL URLS. The solution shall provide
the capability to Rate lmit on any specificity of client (All clients
OR a Single Client) and URL (All URls OR Single URL)
4. DDOS Detection and Elastic Scale-OUT to Manage DDOS
traffic on a PER APPLICATION Basis
5. Provide Configurable parameters to prevent SLOW *
Attacks like SlowLoris, SlowPOST, SlowHEADERS etc.
6. Support for ModSecurity Core Rule sets
7. Support for OWASP Top 10 Security Rule sets
8. Support for Creation of customized Security rules based on

ModeSecurity Language and Directives
53 Service ,Support & Training
Vendor operates 24/7/365 global Technical Assistance Center

54
(TAC). There should be a local TAC available in India
8.4HIPS
Sr Specification Compliance Remarks
(Y/N)
1 HIPS should perform rootkit detection, time- based
alerting and active response. It should help to detect
attacks, software misuse, policy violations and other forms
of inappropriate activities.
2 HIPS should be able to monitor multiple systems, with one
system being the HIPS server and the others the HIPS
agents that report back to the server.
3 Time to Time Signature updates
4 Monitoring and prevention from Intrusion attack
5 Verifies success or failure of an Server
6 Monitors specific system
7 Detects attacks that network-based systems miss
8 Well-suited for encrypted and switched environments
9 Near-real-time detection and response
10 Should protect against unknown attacks

8.5Endpoint security
S.No Specification Compliance

Remarks
(Y/N)
Must offer comprehensive client/server security by
1 protecting enterprise networks from File based and file less
malware and exploits.
Must be able to reduce the risk of virus/malware entering the

2 Endpoint by blocking files with real-time compressed
executable files.
3 Must include capabilities for detecting and removing rootkits
Must provide Real-time Malware/ Greyware scanning for file

4
system to prevent or stop spyware execution
To address the threats and nuisances posed by Virus, the
5
solution should be able to do the following:
a) Terminating all known virus processes and threads in
6
memory
7 b) Repairing the registry
8 c) Deleting any drop files created by viruses
d) Remove and repair any Microsoft Windows services

9
created/modified by viruses
Solution must include Clean-up for Spyware, Adware,
10
Malware etc.
Solution should be able to use multilayer of protection like
memory exploit prevention, reputation analysis, behaviour
11
analysis, machine learning to detect and stop malware in
absence of virus signatures.
solution shall provide option to limit/deny access to specific
12 shared folders, block ports, and deny write access to specific
folders on selected clients in case there is an outbreak
Must have behaviour monitoring to restrict system
13 behaviour, keeping security-related processes always up and
running
Must provide Real-time lock down of client configuration –
allow or prevent users from changing settings or
14 unloading/uninstalling the software and provide tamper
protection even if user or malware is running with admin
privileges.

Users with the scheduled scan privileges can postpone, skip,
15
and stop Scheduled Scan.
Solution provide options to fine tuning of the scans so that the

impact on the performance is low like configuring archive
16
scanning depth or scans only run when the client computer is
idle.
Should have a feature that allows administrators to configure

port blocking, block shared folder, deny writes to folders
17
manually and ability to isolate it completely from the network
except to the management serve
18 Should have Integrated spyware protection and clean-up
Should have the capability to assign a client the privilege to

19 act as an update agent for rest of its peer endpoints for a
location.
Shall be able to perform different scan Actions based on the
20
virus type (Trojan/ Worm, Joke, Hoax, Virus, other)
shall be able to scan only those file types which are potential
21
virus carriers (based on true file type)
Should be able to detect files packed using real-time
22
compression algorithms as executable files.
Client machine which is acting as update agent which is
23 delivering pattern updates to rest of the machines in the LAN
& provide virus updates.
Shall be able to scan Object Linking and Embedding (OLE)
24
Files also
Must Have in the cloud based protection and support for
25
Online and Offline mode client protection
26 Must provide File reputation service
27 Must be able to check the reputation of files accessed.

Solution should work on the plugin architecture so that in
28 future if we need to enhance the of our network we can do
that without a major client level activity
Uses any alternate method other than the conventional
pattern based scanning with the following features:
29 a) Provides fast, real-time security status lookup capabilities
in the cloud
b) Reduces the overall time it takes to deliver protection
against emerging threats

c) Reduces network bandwidth consumed during pattern
updates. The bulk of pattern definition updates only need to
be delivered from the cloud or some kind of repository and
not to many endpoints
Should be able to deploy the Client software using the
following mechanisms:
a) Client Packager (Executable & Microsoft Installer (MSI)
Package Format)
b) Web install page
30
c) Login Script Setup
d) Remote installation
e) From a client disk image
f) Support Microsoft SCCM server
Must provide a secure Web-based management console to
31 give administrators transparent access to all clients and
servers on the network
The management server should be able to download updates
32 from different source if required, which could be the OEM's
update server, any other server or a UNC path
If the update from the Management server fails, the security
33 clients with the privilege should be able to get updates
directly from the OEM's server
Must reduce network traffic generated when downloading
34
the latest pattern by downloading only incremental patterns
Must have the flexibility to roll back the Virus Pattern and
35 Virus Scan Engine if required via the web console and must
have the ability to perform a staged rollout by group
Should have role based administration with active directory
36
integration
The solution shall support creation of custom role types, user
37
addition to custom or pre-defined role.
Must be capable of uninstalling and replacing existing client
38
antivirus software
Must support plug-in modules designed to add new security
features without having to redeploy the entire solution,
39
thereby reducing effort and time needed to deploy new
security capabilities to clients and servers across the network
Solution should be agent based for managing all critical
components for comprehensive security on endpoint (AV,
40
Anti spyware, device control, Application control, desktop
firewalls, desktop HIPS etc.)

Security Compliance leverages Microsoft Active Directory
41 services to determine the security status of the computers in
the network
Must be able to send notifications whenever it detects a
42 security risk on any client or during a security risk outbreak,
via E-mail.
Support for All Windows OS versions later than Windows
43 7(including) and Window server 2008 and later including
Server Editions, Mac
The solution should potentially block the end point system
from loading physical devices such as removable storage
44 devices, Bluetooth, Wi-Fi, and other plug and play devices
based on device classes and device definitions are used to
define device rules
It should support device management and should allow you
45 to Monitor, Block or make the device Read-Only along with
the option of providing exceptions
It should support for customizable notification “pop-up”

46
messages
It should be able to control the access of USB devices by using

47
their vendor ID, product ID or serial number.
The solution installation, policy management and reporting

48 should be handled by an integrated endpoint agent on the
client.
It should support ability to restrict access to company
approved devices, but also if necessary to permit exclusions
49 to this requirement. Exception and/or exclusions can be
designed to accommodate different devices or different
groups of users
It should provide the functionality of logging and audit-trail
50
capabilities
The solution should be managed from a centralized console
and should provide integrated management for endpoint
51 security solution. It should be able to deploy, manage, and
update agents and policies from centralized management
platform
Centralized management server should be able to
52
automatically report about the new unprotected endpoints
Central management console should provide actionable
53
reports

Central management console should support granular role
54
based access control
Should ensure security policy enforcement by integrating and
55 centralizing installation, deployment, management &
updating
Centralized management server should be able to

56
automatically report about the new unprotected
Solution should provide for custom reports and queries along

57 with role-based access providing different levels of dash-
boarding and relevant reports to users.
Solutions should provide near real-time event monitor

allowing you to see events as they happen, view details (user,
58
machine,rules triggered, etc.),and even access evidence files
as the events happen in your environment.
Solutions should support report customization and allow

59 viewing directly using a web browser and also as a dashboard
using the same management console for the endpoints.
Solution should supports the following formats for exporting

60
data: CSV/ HTML/ XML/ Acrobat PDF
Solution should support ability to restrict access to company
approved devices, but also if necessary to permit exclusions
61 to this requirement. Exception and/or exclusions can be
designed to accommodate different devices or different
groups of users
Solution should provide the functionality of events being
viewed, filtered, and sorted in the Management console,
62
allowing security officers or administrators to view events
and respond quickly.
Solution should provide the functionality of logging and
63
audit- trail capabilities.
Solution should provide the capability to log administrative
activities in the Management console. Administrative
activities that are logged in the Management console include,
64
changes to policies, deployment of policies, agent override
activities, agent termination, and agent uninstall key
generation.

8.6Database Activity Monitoring
Sr. Minimum Specification Compliance

Remarks
(Y/N)
The solution should be Database agnostic and should
1
support at least the following databases:
Oracle 10g, 11g, 12c, SQL Server 2008, 2012 or higher, Sybase
2
ASE 15.0.3 or Higher, MySQL, IBM DB2
The solution should support on the following OS platforms
at least: IBM AIX 6.1 or Higher, Microsoft Windows 2008 /
3 2012 all editions or Higher, Red Hat Enterprise Linux /
Oracle Linux ( latest version), HPUX 11 or Higher, ORACLE
SOLARIS 10 & 11 or Higher
Solution does not require changes in the database application
4
(e.g. tuning audit or trace on)
Solution should be a non-intrusive agent installed on the
5
server. The agent should read the data from shared memory
6 Solution should protect it-self from tampering and attacks
Solution allows easy translation of actual database activity
7
into monitoring / audit policy direct from alerts
Solution should be capable of capturing the alerts which will
include the following metadata: Originating IP Address, DB
8 User, OS User, Full SQL Statement, Accessed tables,
Application Name, Module Name, Host Name/Terminal
name, Command type
The solution should be capable of sending alerts to external
9
applications atleast through: via e-mail/Syslog/SNMP trap
Solution should easily integrate with existing SIEM and other
10
management products
Solution should be capable of monitoring of all database
11
activities and protect against insiders with privileged access
Solution should offer granular monitoring of database
12
transactions with real-time alerts and prevention of breaches
Solution should offer granular monitoring of queries, objects
13 and stored procedures with real-time alerts and prevention
of breaches
Solution should offer flexible audit and reporting capabilities
14
suitable for PCI DSS, SOX and HIPAA
15 Solution should provide multiple user roles that facilitate
separation of duties
16 Solution should capable of monitoring and alerting
unauthorized access to sensitive data on the Database, like
credit card tables etc.

Solution should have the ability to independently monitor
17 and audit all database activity, including administrator's
activity and select transactions.
Solution should record all SQL transactions : DML, DDL ,
18 DCL and Selects and The ability to store this activity securely
outside the database
Solution should have the ability to enforce separation of
duties on Database Administrators. Auditing should include
19 monitoring of DBA activity and solutions should prevent
DBA manipulation or tampering with logs or recorded
activity.
Solution should have the ability to generate alert on policy
20 violations and provide real time monitoring and rule based
alerting.
Solution should have the ability to ensure that a service
21 account only accesses a database from a defined source IP
and only runs a narrow group of authorized queries
Solution Should capture and report on SELECT statements
22
made on Databases
Solution Should report on detailed SQL, including the source
of the request, the actual SQL commands, the database user
23
name, when the request was sent and what database objects
the command was issued against.
Solution Should report on database access including logins,
24
client IP, server IP and source program information.
Solution Should track execution of stored procedures,
25 including who executed a procedure, name of the procedure
and when, which tables were accessed as a result
Solution Should track and audit administrative commands
26
such as GRANT
27 Solution Should track and report all failed logins.
Solution Should support creation of specific rules on
28 observed events, sending SMTP alerts when the rules are
violated.
Solution should Capture and report on non-administrators
29
executing DDL.
Solution Should support architecture where application has
30
pooled connections, the user name should be monitored.
The solution deployed should not require any change in the

31
DBMS binaries
The agent should not demand for restart of the database

32 while installing or while upgrading or while uninstalling the
solution

Solution should be able to monitor inter and intra DB
33
activities and attacks
Solution should be able to monitor activities done by
34 administrator or any DB admin sitting directly on the
database server console
The solution should have a single console to manage and
35 monitor database activity monitoring and the vulnerabilities
inside the database
36 Solution should be capable of detecting weak passwords
Solution Application comes with predefined reports, allows
37
for customizing and Ad-hoc reports
The solution should provide Sarbanes-Oxley module, PCI
38
DSS and any others(Specify)
8.7Vulnerability Assessment and Penetration Testing Service
Sr Minimum Specification Compliance

Remarks
(Y/N)
1 VAPT solution should be provisioned from service provider
SOC
2 The VAPT provider should be CERT-IN empanelled
3 Each exploit should be showcased with proof of concept
4 Service provider should have Red Team exercise experts
5 Bidder shall be responsible for VAPT Audit -4- VA and -2-

PT in a year
6 The successful bidder shall be responsible for providing
services for all the IPs/production systems/devices
8.8Multi Factor Authentication
Sr Minimum Specification Compliance

Remarks
(Y/N)
1 Service infrastructure should reside in India
2 Service should have Administrative self service capabilities
3 Service should have user level self service capabilities

Service should support SAML authentication for cloud and
4
web 2.0 applications

Service should provide multiple form factors for
5 authentication Mobile token, desktop/laptop token, hard
token, Grid based token
6 Service should be OATH compliant
8.9Privileged Identity Management

Compliance
(Yes/ No)
Solution should support multiple and tightly couple
1 security layers - Encryption, Access Control,
Authentication
2
Solution should be available as "pay as you go"
subscription model.
Architecture design needs to ensure complete
3 separation of data between customers in the Vault with
logical containers.
4
Solution should be TLS 1.2 and SHA-2 compliant for
PCI-DSS compliance
5
Solution should support agentless web based & light
weight architecture
6 Should support high availability and disaster recovery
console allows many to many grouping for enforcing
7 policy based restriction to specific users or group of
users
8
should support for multiple browsers like Chrome,
Firefox, Internet Explorer
Password age is managed based on password change
9
date
10
Enable secure password storage of privileged identities
without human intervention.
11 100% Active Directory & LDAP Integration
12
Dual Factor Authentication using Biometric Devices,
Hardware Token & Mobile based OTP
13
Maker-checker approval for critical PIM configuration
activities
14 Support for transfer of files using SFTP over SSH
15 Integration with Third party SIEM solution
Configuration Command profiles allows administrators
16 to configuration access permissions on UNIX /
databases / windows at group / user level.
17 Enhanced Segregation of Duties within PIM solution

18
User profile based console level restriction on Windows
Platform
19 S.M.A.R.T. Audit Trails for user activity tracking
20
Dashboard should provide real-time view of activities
performed by users
21
Users can be notified via email / SMS for any changes
to PIM configuration, administration and user activity
bidder shall be resposible for underline infrastructure,
22 Operating System, Hypervisor etc. to run the Privileged
Identity Management solution.
9. Annexure C: Telecom Technical and Functional compliance

9.1 SDWAN
Sr Description Compliance Remarks
(Yes/No)
1 For each site the primary and secondary MPLS VPN links
needs to be provided from 2 different Operators to achieve
link level, path level and network level redundancy
2 The SDWAN CPE Solution providing OEMs must be listed
as 'Leaders', 'Challengers' or 'Visionaries' in Gartner’s
report “Magic Quadrant for WAN Edge Infrastructure”
3 The proposed SD-WAN solution should have the
following minimum features: Application visibility and
Analytics, Centralized Orchestration & Policy
Management, Transport Independent Overlay solution,
Application Aware Routing, Performance based App
Aware Routing & Load Sharing, Segmentation & Dynamic
Topologies, Application based QoS, Security & Encryption,
Managed service offering, Self service Portal etc
4 The last mile to be provided at DC and DR should be on
FIBER with redundancy
5 The last mile at branch/ other locations to be WIRED/
WIRELESS -RF/VSAT only. The proposed CPE device
should have atleast 2 POE LAN ports.
6 The bidder should provide NMS (hardware and software)
tool and configure the same to monitor and manage all the
transport media terminated on the CPE.
7 The NMS tool should have capability to monitor / manage
500 links (MPLS/Internet etc) during the period of contract

10.Annexure D - Telecom Location
Proposed Mode of
Bandwidth Connectivity
Branch /
S. Link 1 Link 2
Product Branch Name Location Link1 Link2
NO.
Address
1 MPLS VPN MPLS at DC 45 Mbps 45 Mbps
2 MPLS VPN MPLS at DR 45 Mbps 45 Mbps
Internet Lease
Line @DC
3 ILL 10 Mbps 10 Mbps
with 1 Gig
DDoS
Internet Lease
4 ILL Line @DR with 10 Mbps 10 Mbps
1 Gig DDoS
Point to Point
5 P2P link between 22 Mbps 22 Mbps
DC to DR
Point to Point
link between
6 P2P proposed DC 10 Mbps 10 Mbps
to proposed
NDR
Point to Point
link between
7 P2P proposed NDR 10 Mbps 10 Mbps
to proposed
DR
P2P Link from
proposed DC
8 MPLS VPN 4 Mbps 4 Mbps
to Existing
SOC
P2P Link from
proposed DR
to Existing
SOC
P2P Link from
proposed NDR
to Existing
SOC
P2P Link from
proposed DC
to RDC
Haldwani

P2P Link from
proposed DC
12 MPLS VPN to RTGS 1 Mbps 1 Mbps
Service Branch
New Delhi
BKC
Data
Centre,
Tata
Commun
ications
Ltd.,
Point to Point IDC-1,
link between 3rd.
256
13 P2P proposed DC Floor, B 256 Kbps
Kbps
to Switch at Building,
Mumbai G Block,
Bandra
Kurla
Complex,
Bandra
East,
Mumbai
400053
BKC
Data
Centre,
Tata
Commun
ications
Ltd.,
Point to Point IDC-1,
link between 3rd.
256
14 P2P proposed DR Floor, B 256 Kbps
Kbps
to Switch at Building,
Mumbai G Block,
Bandra
Kurla
Complex,
Bandra
East,
Mumbai
400053

Tata
Commun
ications
Ltd., 3rd.
Floor,
Point to Point
Videsh
link between
Sanchar 256
15 P2P proposed DC 256 Kbps
Bhavan Kbps
to Switch at
No.4,
Chennai
Swami
Sivanand
a Salai,
Chennai -
600002
Tata
Commun
ications
Ltd., 3rd.
Floor,
Point to Point Videsh
link between Sanchar 256
16 P2P 256 Kbps
proposed DR Bhavan Kbps
to Chennai No.4,
Swami
Sivanand
a Salai,
Chennai -
600002
G. B.
PANT
ROAD,
MALL 512
17 MPLS VPN 256 Kbps
001-MALL ROAD, Kbps
ROAD NAINIT
NAINITAL- AL-
[001] 263001
L. R.
SAH,
512
18 MPLS VPN ROAD, 256 Kbps
Kbps
002-ALMORA- ALMOR
[002] A-263601
RAILWA
Y
BAZAR,
19 MPLS VPN 2 Mbps 512 Kbps
003- HALDW
HALDWANI- ANI-
[003] 263139

HERBER
T
HOUSE,
P.O.-
512
20 MPLS VPN SADAR 256 Kbps
Kbps
BAZAR,
004- RANIKH
RANIKHET- ET-
[004] 263645
BAJAJA
LANE,
512
21 MPLS VPN 005- RAMNA 256 Kbps
Kbps
RAMNAGAR- GAR-
[005] 244715
RAMNA
GAR
ROAD, 512
006- KASHIP Kbps
KASHIPUR- UR-
[006] 244713
BANK
ROAD,
SILTHA
512
23 MPLS VPN M, 256 Kbps
Kbps
007- PITHOR
PITHORAGAR AGARH-
H-[007] 262501
YADAV
FOODS
LIMITED
COMPO
UND, 512
RUDRAP Kbps
UR
ROAD,
008-KICHHA- KICHHA
[008] -263148
RAMRAJ
512
25 MPLS VPN ROAD, 256 Kbps
Kbps
009-BAZPUR- BAZPUR
[009] -262401
MALLIT
AL, 512
010-BHIMTAL- BHIMTA Kbps
[010] L-263136
MALLA
RAMGA
RH,
27 MPLS VPN
011- NAINIT
RAMGARH- AL- 256
[011] 263137 Kbps 256 Kbps

DHAPO
LA
BUILDIN
G,
28 MPLS VPN STATIO
N ROAD,
012- BAGESH
BAGESHWAR- WAR- 256
[012] 263642 Kbps 256 Kbps
HANUM
AN
MANDIR
29 MPLS VPN ROAD,
013- LOHAG
LOHAGHAT- HAT- 256
[013] 262524 Kbps 256 Kbps
GADAR
PUR-
KASHIP
UR
ROAD,
NEAR
30 MPLS VPN AMI
CHAND
PETROL
PUMP,
014- KILAKH
KILAKHERA- ERA- 256
[014] 263150 Kbps 256 Kbps
HOTEL
MOUNT
VIEW,
BUS
31 MPLS VPN STATIO
N,
015- CHAMP
CHAMPAWA AWAT- 256
T-[015] 262523 Kbps 256 Kbps
KOTHA
RI
BUILDIN
G, MAIN 256
MARKET Kbps
016- ,
LALKUAN- LALKUA
[016] N-262402
T.N.
ROAD,
33 MPLS VPN NEAR 2 Mbps 512 Kbps
017-T N ROAD HAZRAT
LUCKNOW- GANJ,
[017] LUCKN

OW-
226001
NAGAR
PALIKA
COMPO 512
UND, Kbps
018-BAHERI- BAHERI-
[018] 243201
RAMNA
GAR
ROAD,
512
35 MPLS VPN P.O.- 256 Kbps
Kbps
019- BAILPA
BAILPARAO- RAO-
[019] 263140
285,
CHAND
RA
BUILDIN
G, 256
SADAR Kbps
BAZAR,
020- SHAHJA
SHAHJAHAN HANPU
PUR-[020] R-242001
TRIVENI
MARKET
, 256
37 MPLS VPN STATIO 256 Kbps
Kbps
N ROAD,
021-PILIBHIT- PILIBHIT
[021] -262001
46, CIVIL
256
38 MPLS VPN 022- LINES, 256 Kbps
Kbps
BAREILLY- BAREILL
[022] Y-243001
18/54,
THE
MALL,
OPPOSIT
E 512
PHOOL Kbps
BAGH,
KANPU
023-KANPUR- R-
[023] 208001

NAGLA,
P.O.-
NAGLA 512
DAIRY Kbps
024-NAGLA- FARM-
[024] 263149
14, JAIL
ROAD,
HASAN
ALI 256
CHAUR Kbps
AHA,
025-SITAPUR- SITAPUR
[025] -261001
35,
ADDITI
ONAL
SIHANI
GATE
SCHEME
, NEAR 512
NAVYU Kbps
G
MARKET
,
026- GHAZIA
GHAZIABAD- BAD-
[026] 201001
FIRST
FLOOR,
CITY
PLAZA,
BACHH 512
43 MPLS VPN A PARK, 256 Kbps
Kbps
BEGUM
BRIDGE
ROAD,
027-MEERUT- MEERUT
[027] -250001
MORNA
ULA
ROAD, 256
028- PAHARP Kbps
PAHARPANI- ANI-
[028] 263132
KICHHA
-
SITARG
256
45 MPLS VPN ANJ 256 Kbps
Kbps
ROAD,
029-BARA- BARA-
[029] 263148

JAGDA
MBA
MARKET
256
46 MPLS VPN , 256 Kbps
Kbps
030- DEVIDH
DEVIDHURA- URA-
[030] 262580
C-36,
GANDHI
NAGAR, 512
031- MORAD Kbps
MORADABAD ABAD -
-[031] 244001
33, FIRST
FLOOR,
PANCH
KUIAN
ROAD,
032-P K NEW
ROAD-NEW DELHI-
DELHI-[032] 110001
OPPOSIT
E OF
SANDEE
P
CINEMA
512
49 MPLS VPN , COURT 256 Kbps
Kbps
ROAD,
MUZAFF
033- ARNAG
MUZAFFAR AR-
NAGAR-[033] 251001
PRADEE
P
BHAWA
N,
NAINIT 256
AL Kbps
ROAD,
034- RANIBA
RANIBAGH- GH-
[034] 263126
VILLAG
E & P.O.-
BANLEK
256
51 MPLS VPN H VIA 256 Kbps
Kbps
DOPHA
035- DH,
BANLEKH- BANLEK
[035] H-263634

HATHIK
HANA
CHAUR
AHA,
SHAHBA 512
52 MPLS VPN D GATE, 256 Kbps
Kbps
NEAR
NAGAR
PALIKA,
036-RAMPUR- RAMPU
[036] R-244901
HOTEL
EMPIRE
ANNEXE
,
512
53 MPLS VPN TALLITA 256 Kbps
Kbps
L,
037-TALLITAL NAINIT
NAINITAL- AL-
[037] 263002
40-41,
PUSHPA
MARKET
,
CENTRA
L 512
MARKET Kbps
, LAJPAT
NAGAR,
NEW
038-LAJPAT DELHI-
NAGAR-[038] 110024
B.H.
BLOCK,
BHAGW
ATI
SADAN,
NEAR
SHALIM
AR
BAGH 512
POLICE Kbps
STATIO
N,
SHALIM
AR
039- BAGH,
SHALIMAR NEW
BAGH-DELHI- DELHI-
[039] 110088

8/33,
CHAUK
HANDI
ROAD,
512
56 MPLS VPN TILAK 256 Kbps
Kbps
NAGAR,
040-TILAK NEW
NAGAR- DELHI-
DELHI-[040] 110018
M-6,
GOLE
MARKET
,
512
57 MPLS VPN MAHAN 256 Kbps
Kbps
041- AGAR,
MAHANAGA LUCKN
R LUCKNOW- OW-
[041] 226006
VILLAG
E
CHHAT
OLI,
CHAUM 256
EL Kbps
BAZAR,
042- CHAUM
CHAUMEL- EL-
[042] 262525
VILLAG
E & P.O.-
256
59 MPLS VPN 043- BHINGR 256 Kbps
Kbps
BHINGRARA- ARA-
[043] 262528
VILLAG
E & P.O.-
SRIPURB 256
60 MPLS VPN ICHWA 256 Kbps
Kbps
044- TEHSIL
SRIPURBICH KHATIM
WA-[044] A-262308
D-1,D-2,
VIIIB,
NEAR
JANTA
INTER
512
61 MPLS VPN COLLEG 256 Kbps
Kbps
E, CIVIL
LINES,
045- RUDRAP
RUDRAPUR- UR-
[045] 263153

MOHAL
LA
BHOOP
SINGH,
PT.
POORA
256
62 MPLS VPN NANAD 256 Kbps
Kbps
COLLEG
E ROAD,
JASPUR,
US
046-JASPUR- NAGAR-
[046] 244712
A-1/1,
Acharya
niketan,
Mayur 512
Vihar Kbps
047- Phase – I,
PATPARGANJ Delhi –
DELHI-[047] 110091
H. No. –
1032,
OPPOSIT
E OF
JANTA
INTER
COLLEG
E,
ADJACE 512
NT OF Kbps
RAJA
BABU
PARK,
CIVIL
LINES,
048- BULAN
BULANDSHA DSHSHA
HAR-[048] R-203001
PLOT
NO.-03,
SHATAB
DI
HOUSE,
COMME
512
65 MPLS VPN RCIAL 256 Kbps
Kbps
COMPLE
X,
049- ROHIT
PITAMPURA- KUNJ,
NEW DELHI- PITAMP
[049] URA

(WEST),
NEW
DELHI-
110034
NEAR
KAPIL
DHARA
MSHAL
A,
KALAD
512
66 MPLS VPN HUNGI 256 Kbps
Kbps
ROAD,
PILIKOT
HI,
050-K D ROAD HALDW
HALDWANI- ANI-
[050] 263139
S.C.O.-13,
SECTOR-
15,
512
67 MPLS VPN PART-II, 256 Kbps
Kbps
051- GURGA
GURGAON- ON-
[051] 122001
GROVER
MARKET
, NEAR
GURU
NANAK 256
MARKET Kbps
,
052- GADAR
GADARPUR- PUR-
[052] 263152

112 &
114,
FIRST
FLOOR,
R. G.
SQUARE
, NEAR
512
69 MPLS VPN MAX 256 Kbps
Kbps
BALAJI
HOSPIT
AL, I.P.
EXTENSI
053-IP ON,
EXTENTION- DELHI-
DELHI-[053] 110092
SECTOR-
04, PLOT
NO.-04,
COMME
RCIAL
CENTRE,
256
70 MPLS VPN MAIN 256 Kbps
Kbps
ROAD,
VAISHA
LI,
054-VAISHALI GHAZIA
GHAZIABAD- BAD-
[054] 201010
JAIN
MANDIR
, NEAR
MALVIY
A
UDYAN, 256
BADRIN Kbps
ATH
ROAD,
055- KOTDW
KOTDWAR- AR-
[055] 246149
M. B. G.
P. G.
COLLEG
E
CAMPUS
, 256
NAINIT Kbps
056- AL
MBPGCOLLE ROAD,
GE HALDW
HALDWANI- ANI-
[056] 263141

15-B,
RAJPUR
ROAD
(NEAR
UNIVER
73 MPLS VPN SAL 2 Mbps 512 Kbps
PETROL
PUMP),
057- DEHRA
DEHRADUN- DUN-
[057] 248001
D-3/447,
SECTOR-
H, LDA
COLON
Y,
KANPU 256
R ROAD, Kbps
ASHIAN
058- A,
ASHIANA- LUCKN
LUCKNOW- OW-
[058] 226012
29/2,
GROUN
D
FLOOR,
VIJAY
ENCLAV
E,
256
75 MPLS VPN PALAM 256 Kbps
Kbps
DABARI
ROAD,
PAPPAN
059- KALAN,
PAPPANKAL NEW
A NEW DELHI-
DELHI-[059] 110045
2A,
CHURC
H
COMPO
UND, 256
BAJORIA Kbps
ROAD,
060- SAHARA
SAHARANPU NPUR-
R-[060] 247001

MOHAL
LA-
MAQBA
RA,
256
77 MPLS VPN GURUD 256 Kbps
Kbps
WARA
061- ROAD,
NAJIBABAD- NAJIBAB
[061] D-246763
Behind
Gaushala
Mandi,
Gohana 512
Road, Kbps
Panipat,
062-PANIPAT- Haryana
[062] – 132103
B-1/42,
CENTRA
L
MARKET
256
79 MPLS VPN , 256 Kbps
Kbps
SECTOR-
063-SECTOR 50,
50 NOIDA- NOIDA-
[063] 201301
D.S.S.-10,
HUDDA
MARKET
,
SHOPPI
NG 256
CENTER, Kbps
SECTOR-
29,
064- FARIDA
FARIDABAD- BAD-
[064] 121008
04,
JAGRATI
ENCLAV
E, VIKAS 256
MARG, Kbps
065-VIKAS NEW
MARG-NEW DELHI-
DELHI-[065] 110092

B-1/63-
64, NEW
KONDLI, 256
82 MPLS VPN 066- KIRANA 256 Kbps
Kbps
NEWASHOK MARKET
NAGAR- , DELHI-
DELHI-[066] 110096
SHREE
CHETA
N JYOTI
ASHRA
M, 512
BHUPAT Kbps
WALA,
067- HARID
HARIDWAR- WAR-
[067] 249401
NEAR
M.D.
SHUKLA
COLLEG
E,
256
84 MPLS VPN NADAN 256 Kbps
Kbps
MAHAL
068-NADAN ROAD,
MAHAL LUCKN
LUCKNOW- OW-
[068] 226003
A-78/79,
SHUBHA
SH
NAGAR,
SHOPPI
512
85 MPLS VPN NG 256 Kbps
Kbps
CENTER,
BANI
069-JAIPUR - PARK,
BANI PARK - JAIPUR-
[069] 302016
N-26,
NEAR
LAL
PATHOL
OGY 256
LAB, Kbps
SECTOR-
070-NOIDA 18,
SECTOR 18- NOIDA-
[070] 201301

PREM
BHAWA
N, NEAR
TRANSP
ORT
NAGAR, 512
MANPU Kbps
R WEST,
RAMPU
071-RAMPUR R ROAD,
ROAD HALDW
HALDWANI- ANI-
[071] 263139
BANSAL
COMPLE
X,
KENDRI
YA
HINDI
SANSTH
AN
ROAD,
512
88 MPLS VPN NEAR 256 Kbps
Kbps
GANPA
TI
APART
MENTS,
KHAND
ARI BY-
PASS,
072-AGRA- AGRA-
[072] 282005
E-4, JAIN
BHARTI
MODEL
SCHOOL
, 256
SECTOR- Kbps
16,
073-ROHINI - ROHINI,
NEW DELHI- DELHI-
[073] 110089
02,
PRABHA
075-PRABHAT T 256
NGR NAGAR, Kbps
BAREILLY- BAREILL
[075] Y-243122

M-127,
GURU
HAR
KISHAN
NAGAR,
PASCHI
91 MPLS VPN
M
VIHAR,
ROHTA
076-ROHTAK K ROAD,
ROAD DELHI- DELHI- 256
[076] 110087 Kbps 256 Kbps
100/1,
NEHRU
NAGAR,
OPPOSIT
92 MPLS VPN E OF
SUB-
077- JAIL,
ROORKEE- ROORKE 256
[077] E-247667 Kbps 256 Kbps
MAIN
ROAD,
NEAR
93 MPLS VPN 078- SBI,
VIKASNAGAR VIKASN
-DEHRADUN- AGAR- 256
[078] 248198 Kbps 256 Kbps
1/8
VIKRAM
KHAND,
BHATIA
PLAZA,
PATRAK
94 MPLS VPN ARPURA
M,
GOMTIN
079-GOMTI AGAR,
NAGAR- LUCKN
LUCKNOW- OW- 256
[079] 226010 Kbps 256 Kbps
33, FIRST
FLOOR,
PANCH
KUIAN
95 MPLS VPN
ROAD,
SERVICE NEW
BRANCH DELHI-
DELHI -[80] 110001 2 Mbps 512 Kbps

NEAR
SHIVBA
96 MPLS VPN GH
MANDI,
081-BILASPUR BILASPU 256
RAMPUR-[081] R-244921 Kbps 256 Kbps
PANT
SADAN,
LOWER
97 MPLS VPN 082-LOWER MALL
MALL RD- ROAD,
ALMORA- ALMOR 512
[082] A-263601 Kbps 256 Kbps
NEAR
DALMIY
A
DHARA
MSHAL
A,
98 MPLS VPN
BADRIN
ATH
ROAD,
SRINAG
083-SRI AR- 512
NAGAR-[083] 246174 Kbps 256 Kbps
SHAH
SADAN,
SITARG
ANJ
ROAD,
99 MPLS VPN
BHOOR
084-BHOOR MAHOLI
MOH A,
KHATIMA- KHATIM 256
[084] A-263208 Kbps 256 Kbps
TEHSIL
ROAD,
100 MPLS VPN 085- DHARC
DHARCHULA HULA- 256
-[085] 262545 Kbps 256 Kbps
SHAILJA
GUEST
HOUSE,
G.M.V.N.
ROAD,
101 MPLS VPN GANDHI
GROUN
D,
086- JOSHIM
JOSHIMATH- ATH- 256
[086] 246443 Kbps 256 Kbps

GEETA
BHAWA
N,
102 MPLS VPN
087- KARNPR
KARNAPRAY AYAG- 256
AG-[087] 246444 Kbps 256 Kbps
F&G-03,
OPEN
MARKET
,
COLLEG
103 MPLS VPN
E ROAD,
BAURAR
I, NEW
088-NEW TEHRI- 256
TEHRI-[088] 249001 Kbps 256 Kbps
NEAR
TEHSIL
DATE,
104 MPLS VPN TEHSIL
ROAD,
089-KAPKOT- KAPKOT 256
[089] -263632 Kbps 256 Kbps
RAMGA
RH
105 MPLS VPN 090- ROAD,
BHOWALI- BHOWA 256
[090] LI-263132 Kbps 256 Kbps
OPPOSIT
E LIC
BUILDIN
G, AWAS
106 MPLS VPN
VIKAS,
091-SIDCUL RUDRAP
PANTNAGAR UR- 256
-[091] 263153 Kbps 256 Kbps
RISHIKE
SH-
HARID
107 MPLS VPN WAR
ROAD,
092-Doiwala- DOIWAL 256
[092] A-248140 Kbps 256 Kbps

MUNICI
PAL
BOARD
COMME
RCIAL
COMPLE
108 MPLS VPN X, NEAR
NEW
BUS
STAND,
093- RUDRAP
RUDRAPRAY RAYAG- 256
AG-[093] 246171 Kbps 256 Kbps
KICHHA
ROAD,
109 MPLS VPN 094- SITARG
SITARGANJ- ANJ- 256
[094] 262405 Kbps 256 Kbps
501/2, G.
B. PANT
MARG,
WARD
110 MPLS VPN
NO.-01,
095- TANAKP
TANAKPUR- UR- 256
[095] 262309 Kbps 256 Kbps
OM
BHAWA
N,
RANIKH
ET-
111 MPLS VPN BADRIN
ATH
ROAD,
096- DWARA
DWARAHAT- HAT- 256
[096] 263653 Kbps 256 Kbps
46,
VIVEK
VIHAR,
RANIPU
R MORE,
112 MPLS VPN
JWALAP
097- UR,
JWALAPUR HARID
HARIDWAR- WAR- 256
[097] 249407 Kbps 256 Kbps
UPPER
098-PAURI BAZAR,
113 MPLS VPN
GARHWAL- PAURI- 256
[098] 246001 Kbps 256 Kbps

46/1,
TILAK
ROAD,
114 MPLS VPN
099- RISHIKE
RISHIKESH- SH- 256
[099] 249201 Kbps 256 Kbps
NEAR
CITY
BANQU
ET
HALL,
115 MPLS VPN HARID
100- WAR
HARIDWAR ROAD,
RD DEHAR
DEHRADUN- DUN- 256
[100] 248001 Kbps 256 Kbps
02,
PREETI
ENCLAV
E,
SHIMLA
BY-PASS,
116 MPLS VPN SAHARA
NPUR
ROAD,
101- MAJRA,
SAHARANPU DEHRA
R ROAD DDN- DUN- 256
[101] 248171 Kbps 256 Kbps
SHOP
NO. 08,
CLOCK
TOWER,
LANDH
117 MPLS VPN
AUR
BAZAR,
102- MUSSOO
MUSSORIE- RIE- 256
[102] 248179 Kbps 256 Kbps
BAREILL
Y ROAD,
GAORA
PARAO,
P.O.-
118 MPLS VPN
ARJUNP
UR,
HALDW
103-Arjunpur ANI- 256
Haldwani-[103] 263139 Kbps 256 Kbps

MAHESP
URA-
104- DORAH
119 MPLS VPN
MAHESHPUR A,
A BAZPUR - BAZPUR 256
[104] -262401 Kbps 256 Kbps
VILLAG
E & P.O.-
SURHER
A,
120 MPLS VPN NAZAF
GARH,
NEW
105-SURHERA DELHI- 256
DELHI -[105] 110043 Kbps 256 Kbps
NEAR
SHANTI
BARAT
GHAR,
106-
MAIN
FARIDPUR
121 MPLS VPN ROAD,
BAREILLY-
N.H.-24,
[106]
FARIDP
UR,
BAREILL 256
Y-243503 Kbps 256 Kbps
NEAR
MAIN
CHAUR
AHA,
107-KOTPUTLI L.B.S.
122 MPLS VPN
JAIPUR-[107] COLLEG
E ROAD,
N.H.-08,
KOTPUT 256
LI-303108 Kbps 256 Kbps
LOHARI
ASAL
108-
MALLA,
LOHARIYASA
KATHG
123 MPLS VPN L
HARIA,
HALDWANI-
HALDW
[108]
ANI- 256
263139 Kbps 256 Kbps
HIG-07,
NEAR
KABIR
109-BARRA
124 MPLS VPN HOSPIT
KANPUR-[109]
AL,
BARRA- 256
II, Kbps 256 Kbps

BARRA-
208027
G-9,
GROUN
D
FLOOR,
PLOT
NO.-01,
POCKET
-07,
KRISHA
125 MPLS VPN
N
TOWER -
II,
SECTOR-
12,
DWARK
110-DWARKA A, NEW
NEW DELHI - DELHI- 256
[110] 110075 Kbps 256 Kbps
VILLAG
E
NARSIN
GH
TALLA,
P.O.-
KAMAL
111-
UWAGA
126 MPLS VPN KAMALUAGA
NJA,
NJA-[111]
KAMAL
UWAGA
NJA
ROAD,
HALDW
ANI- 256
263139 Kbps 256 Kbps
41/42,
RAIPUR,
I.I.M.
127 MPLS VPN 112-I I M ROAD,
ROAD- LUCKN
LUCKNOW- OW- 256
[112] 226013 Kbps 256 Kbps

FIRST
FLOOR,
COMME
RCIAL
COMPLE
X, 49,
128 MPLS VPN INDIRA
NAGAR,
VASANT
VIHAR,
113-VASANT DEHRA
VIHAR DDN- DUN- 256
[113] 248001 Kbps 256 Kbps
C-16,
DILSHA
D
COLON
Y, NEAR
MRIGNA
YANI
129 MPLS VPN
CHOWK,
DILSHA
D
GARDE
N,
114-DILSHAD DELHI- 256
GARDEN-[114] 110095 Kbps 256 Kbps
02,
OPPOSIT
E NEW
GRAIN
MARKET
130 MPLS VPN , HISSAR
ROAD,
AMBAL
A CITY,
115-AMBALA- AMBAL 256
[115] A-133001 Kbps 256 Kbps
S.C.O.
31,32,33,
MUGHA
L
131 MPLS VPN CANAL
MARKET
,
116-KARNAL- KARNA 256
[116] L-132001 Kbps 256 Kbps

ANAND
FARM,
VILLAG
132 MPLS VPN E & P.O.-
BARHA
NI,
117-BARHANI BAZPUR 256
BAZPUR-[117] -262401 Kbps 256 Kbps
CHAGA
N LAL
BUILDIN
G,
PANDIT
WARI,
133 MPLS VPN
CHAKR
118- ATA
CHAKRATA ROAD,
RD DEHRA
DEHRADUN- DUN- 256
[118] 248001 Kbps 256 Kbps
ANKUR
HEIGHT
S, CIVIL
LINES,
134 MPLS VPN KIRATP
UR
ROAD,
119-BIJNOR- BIJNOR- 256
[119] 246701 Kbps 256 Kbps
NS-48,
SECTOR
P-4,
BUILDE
R AREA,
NEAR
135 MPLS VPN JALVAY
U
VIHAR,
GREATE
R
120-GREATER NOIDA- 256
NOIDA-[120] 201308 Kbps 256 Kbps
VILLAG
E
JAGATP
UR, P.O.-
136 MPLS VPN KUNWA
121- RPUR,
JAGATPUR HALDW
GAULAPAR- ANI- 256
[121] 263139 Kbps 256 Kbps

VILLAG
E-
TAPOVA
N,
BADRIN
ATH
ROAD,
OPPOSIT
137 MPLS VPN
E
GANGA
HOTEL,
P.O.–
SARAI,
RISHIKE
122-TAPOVAN SH- 256
- RISHIKESH 249192 Kbps 256 Kbps
Om
House,
Near PIR
Teachers
Colony,N
H – 74,
138 MPLS VPN
Dhampur
, Distt.
Bijnor,
123- Uttar
DHAMPUR Pradesh- 256
BIJNOR-[123] 246761 Kbps 256 Kbps
Krishna
Kunj,
Opp.
Inspiratio
n
School,Vi
llage -
Damuad
hunga
139 MPLS VPN Bandobas
ti,
Kathgoda
m,
Haldwan
124- i, Distt.
DAMUADHU Nainital,
NGA Uttarakh
HALDWANI- and - 256
[124] 263139 Kbps 256 Kbps

D-67,
Govind
Marg,
Raja
Park, Ice
140 MPLS VPN Factory,
Adarsh
Nagar,
125-RAJA Jaipur,
PARK JAIPUR- Rajasthan 256
[125] -302004 Kbps 256 Kbps
D11,
Sanjay
Nagar,
141 MPLS VPN 126-SANJAY Ghaziaba
NAGAR d, Uttar
GHAZIABAD- Pradesh – 256
[126] 201002 Kbps 256 Kbps
Petrol
Pump
Compou
nd,
Khatima
Road,
142 MPLS VPN Banbasa,
Distt.
Champa
wat,
127-BANBASA Uttarakh
CHAMPAWA and - 256
T 262310 Kbps 256 Kbps
Hotel
Shubham
Palace,
Main
Market,
Kumola
Road,
143 MPLS VPN
Purola,
Distt.
Uttarkas
hi,
Uttarakh
128-PUROLA and - 256
UTTARKASHI 249185 Kbps 256 Kbps

Ashoka
Complex,
Moradab
ad Road,
Near
Bank of
Baroda,
144 MPLS VPN Kashipur
, Distt.
Udham
129- Singh
MORADABAD Nagar,
ROAD Uttarakh
KASHIPUR- and – 256
[129] 244713 Kbps 256 Kbps
489, Om
Nagar, N
orth
Sardhana
Road,
Opp.
Canara
145 MPLS VPN
Bank,
Kankar
Khera
– Meerut,
130-KANKAR Uttar
KHERA Pradesh- 256
MEERUT-[130] 250001 Kbps 256 Kbps
A-6,
Deenday
al Nagar,
Phase-I,
Sai
Mandir
Road,
146 MPLS VPN Kanth
Road -
Moradab
ad, Distt.
131-KANTH Moradab
ROAD ad, Uttar
MORADABAD Pradesh– 256
-[131] 244001 Kbps 256 Kbps

FCA – 54,
Near
IDBI
Bank, 100
Ft. Road,
Shyam
147 MPLS VPN Colony,
Ballabhg
132- arh –
BALLABHGA Faridaba
RH- d,
FARIDABAD- Haryana 256
[132] - 121004 Kbps 256 Kbps
Shop No.
5, Well
Don Tech
Park,
Sohna
148 MPLS VPN
Road –
133-SOHNA Gurugra
ROAD- m,
GURUGRAM- Haryana- 256
[133] 122018 Kbps 256 Kbps
Bhura
Rani
Road,
Near
H.P. Gas
Agency,
Bhuraran
i–
149 MPLS VPN
Rudrapu
r, Distt.
Udham
Singh
134- Nagar,
BHURARANI- Uttarakh
RUDRAPUR- and- 256
[134] 263153 Kbps 256 Kbps
Near
Bank of
India,
Station
Road,
150 MPLS VPN Nagina,
Distt.
Bijnor,
Uttar
135-NAGINA- Pradesh- 256
BIJNOR-[135] 246762 Kbps 256 Kbps

Village –
Vikramp
ur,
Keshowa
la Mod,
Bazpur,
151 MPLS VPN Distt.
Udham
Singh
Nagar,
136- Uttarakh
VIKRAMPUR- and- 256
BAZPUR-[136] 262401 Kbps 256 Kbps
Village –
Kotha,
Shimla
Pistore,
P.O.
Lalpur,
Tehsil –
152 MPLS VPN Rudrapu
r, Distt. –
Udham
Singh
137-SHIMLA Nagar,
PISTORE- Uttarakh
RUDRAPUR- and - 256
[137] 263148 Kbps 256 Kbps
Village –
Satwan
Bujurg,
P.O. –
Shahbazn
agar,
Tehsil –
153 MPLS VPN
Sadar,
Distt. –
Shahjaha
138-SATWAN npur,
BUJURG- Uttar
SHAHJAHAN Pradesh - 256
PUR-[138] 242001 Kbps 256 Kbps
Main
Bazar,
Gular
Bhoj
Road,
154 MPLS VPN
Dineshpu
139- r–
DINESHPUR- Rudrapu
RUDRAPUR- r, U. S. 256
[139] Nagar, Kbps 256 Kbps

Uttarakh
and -
263160
Shri
Gyan
Ganga
Bhawan,
Near
Police
Station,
155 MPLS VPN Sitarganj
Road,
Nanakma
140- tta, Distt.
NANAKMATT - Udham
A- Singh
RUDRAPUR- Nagar - 256
[140] 232311 Kbps 256 Kbps
2-
A,PAWA
N
VIHAR
COLON
Y,NEAR
PNB
156 MPLS VPN CIRCLE
OFFICE,
PILIBHIT
BYPASS
ROAD,D
141-PAWAN ISTT.
VIHAR- BAREILL 128
BAREILLY Y,UP Kbps 256 Kbps
28/5
JAKHAN
,CANAL
ROAD,D
157 MPLS VPN
142-CANAL EHRAD
ROAD UN,UTT
DEHRADUN- ARAKH 128
[142] AND Kbps 256 Kbps

ADJACE
NT TO
ALLAH
ABAD
BANK,M
AIN
ROAD,M
AIN
MARKET
158 MPLS VPN
,PEERU
MADAR
A,RAMN
AGAR,DI
STT.
143- NAINIT
PERUMADAR AL,UTT
A ARAKH 128
RAMNAGAR AND Kbps 256 Kbps
DAYLAL
PUR
NAYAK,
NEAR
PAL
ENGG
COLLEG
E,MADH
159 MPLS VPN
OPURA
M,HALD
WANI,DI
STT
NAINIT
144- AL,UTT
UDAYLALPU ARAKH 128
R HALDWANI AND Kbps 256 Kbps
Khasra
No 120
&. 121,
Village,
Adhoiwa
160 MPLS VPN la,
pargana,
145- parwa,
SAHASTRAD Dehradu
HARA ROAD n,Uttarak 128
DEHRADUN hand Kbps 256 Kbps

JAIL
ROAD
CHAUR
AHA,KA
LADHU
NGI
161 MPLS VPN ROAD,H
ALDWA
NI,DISTT
NAINIT
146-JAIL AL,UTT
ROAD ARAKH 128
HALDWANI AND Kbps 256 Kbps
7 Oak
162 MPLS VPN Building,
Head Office Mallital,
Nainital-[999] Nainital 2 Mbps 2 Mbps
RAILWA
Y
BAZAR,
163 MPLS VPN
Remote Data HALDW
Center - ANI-
Haldwani 263139 2 Mbps 2 Mbps
THE
NAINIT
AL
BANK
LTD.,
Regional
Office,
Naini
Business
164 MPLS VPN
Centre,
4th Floor,
UPRNN
Building,
C-
20/1A/7,
Sector 62,
Regional Office Noida -
Noida 201 309 4 Mbps 4 Mbps
HALDW
165 MPLS VPN Regional Office ANI-

11.Section VI : Financial Bid Format
Summary : Supply, installation, testing and commissioning (SITC) of ICT infrastructure

(Price in Rs.)
Total Price Total
for 5 years Price
S.No Description GST
(excluding (Including
GST) GST)
1 BOQ- DC-DR- Table A (Capex with 5 year warranty)
2 BOQ- DC-DR-Table B (OPEX for 5 years) (a)
3 BOQ- DC-DR-Table C (Subscription Services for 5 years) (b)
4 BOQ – NDR Table D (Capex with 5 years warranty)
5 BOQ- NDR-Table E (Subscription Services for 5 years) (c )
Managed Services including Management and monitoring tools DC-
6
DR-NDR (for 5 years) ( d)
7 Telecom (Subscription Services) (for -5- yrs) from Table F (e)
8 One time Installation and commissioning charges for DC-DR-NDR
One time Installation and commissioning charges for Telecom and
9
SDWAN from Table F
Total Contract Value (All Inclusive) (for L1 Calculation)
Amortization, Subscription, Telecom & Managed Services during
10
Application implementation phase (X Months)
11 AMC for Capex for 6th and 7th Year Table G (DC-DR-NDR)
12 Subscription services for 6th and 7th Year Table H(DC-DR)
13 Managed Services DC-DR-NDR (for 6th and 7th years)
Telecom (One Time Cost - CPE + link installation) per branch for new
14
branches

Total contract value (Excluding GST/Other taxes) of all Amortized, subscriptions Services, Managed
Services and telecom Opex (OPEX) should be further divided by the number of bank’s branch/offices
on per month basis. (Billing will be monthly). Minimum Branch will be 145.
Total OPEX contract Applicable discount (in Applicable discount (in

Total
value (Excluding GST) - percentage) for all sites percentage) for all sites
OPEX / Total OPEX
S.No 60 Months when no. of when no. of
Month /Site/Month
(a+b+c+d+e)(Refer table branches/Offices branches/Offices increases
(B=A/60)
above) increases from from
(C=B/145) –
1 (A) SLAB1 (up to 151 to 175 Sites 176 to 200 Sites
150 sites)
Terms & conditions:

1. Currently bank has 145 Sites
2. The Bid Value shall be inclusive of all the installation, commissioning, testing and any other price that might be
incurred by the Bidder for the performance of the contract
3. Bid will be evaluated on Total Contract Value(i.e. for -5- yrs) excluding Taxes. However GST shall be levied as
per actuals as the time of invoicing.
4. CAPEX & OPEX ratio shall be reasonable and realistic, a bid may not be considered for Final Evaluation if the
total CAPEX Value happens to be more than 60% of the overall bid value
5. Any new Branch will cost as (value of per branch as per slab)+telecom One time cost as line item 14 above
6. Deviation in the Quantity: Bank reserves the right to change the quantity to be supplied but within the overall
deviation limit of 30% of the contract value. Bank also reserves the right to purchase Extra item, Substitute items
as per site requirements up to the overall limit of 30% of the contract value. The overall deviation, Extra item or
the substitute items taken together shall not exceed 30% of the contract value unless until it is mutually agreed by
both the parties and a specific order is placed on the vendor in this regard.

Table A -BOQ-DC-DR( Capex with 5 years warranty) (Price in Rs.)
Total
Basic Total
Qty- Qty- Total Price
Unit Price(excluding
S.No Description DC DR GST (Including
rate GST)
GST)
(a) (b) (c) (d )= (a+b)* (c) (e) (f)=(d)+(e)
1 Rack Servers - Server Type 1 7 6
7 Rack Servers - Server Type 7 1 Lot 1 Lot
8 SAN Switch 2 2
Primary Storage - Unified Storage with SSD
9 1 1
20 TB Usable Capacity
Secondary Storage - Storage 80TB Usable for
10 1 1
data backup
Red Hat Enterprise Linux Server, Unlimited
11 2 0
VMs - Latest Version
Red Hat Enterprise Linux Server with High-
12 20 18
Availability, Upto 2 VM's -Latest Version
Microsoft Windows Operating System 2-Core
13 16 8
Std Licenses for Server Type - 4
14 Microsoft Active directory CAL License 1000 0
Microsoft Windows Operating System 2 Core
15 36 0
Microsoft Windows Operating System 2 Core
16 0 16

Operating System License, Patch
17 Management and Storage etc. for Server Type 1 Lot 1 Lot
7
18 Virtualization Software Latest version 12 10
Centralized Management for Virtualization
19 1 1
software Latest Version
Oracle Virtual Machine Latest version (Server
20 5 4
Type -1 & Type 3)
21 Enterprise Class Backup Software 1 Lot 0
22 JBoss Enterprise Application Platform 51 Cores 0
23 JBoss Web Server 30 Cores 0
24 Tape Library 1 0
Total Price (Rs.)

Table B -BOQ-DC-
(Price in Rs.)
DR(OPEX)
Year 1 Year 2 Year 3 Year 4 Year 5
Total
Total Total Total Total Total
Basic Basic Basic Basic Basic Price
Price Price Price Price Price Total
Qty- Qty- Unit Unit Unit Unit Unit (Inclu
(excl. (excl. (excl. (excl. (excl. GST
DC DR rate rate rate rate rate ding
GST) GST) GST) GST) GST)
S.N GST)
Description
o (n)=(d
(d)= (f)= (h)= (j)= (l)= )+(f)+(
(a) b) (c) (a+b) (a+b)* (a+b)* (a+b)* (a+b)* (m) h)+(j)
(e) (g) (i) (k)
* (c) (e) (g) (i) (k) +(l)+(
m)
Physical firewall
NGFW with
UTM (IPS/IDS,
1 2 2
AV Gateway,
Sandboxing)
External
Physical firewall
2 2 2
with IPS
Core Switch 48
3 2 2
port
4 Access Switch 4 4
Management
5 2 2
Switch
6 Staging Switch 2 2
DR Automation
1
7 Software 0
Lot
Solution

Antivirus /
Host IPS
Solution
1 1
8 (for all Physical
Lot Lot
and virtual
servers
Proposed)
End Point
9 1500 0
Security
Privileged
10 Identity 20 0
Management
Database
11 Activity 10 10
Monitoring
Multi-Factor
Authentication
with dedicated
12 1020 0
Solution in
High-
availability
Server Load
Balancer with
13 Web 2 2
Application
Firewall
14 AAA Solution 1 0
Total Price (Rs.)

Table C -BOQ- DC-DR-
(Subscription)
(Price in Rs.)

Total Total Total Total Total
Basic Basic Total Basic Basic Basic
Price Price Price Price Total Price
Qty- Qty- Unit Unit Price Unit Unit Unit
(excl. (excl. (excl. (excl. GST (Incl.
DC DR rate rate (excl. rate rate rate
S.No Description GST) GST) GST) GST) GST)
GST)
(d)= (f)= (h)= (j)= (l)= (n)=(d)+(
(a+b) (a+b) (a+b) (a+b) (k) (a+b) (m) f)+(h)+(j
(a) (b) (c) (e) (g) (i)
* (c) * (e) * (g) * (i) * (k) )+(l)+(m)
Cross
1 Connect of 1 1
100 Mbps
Infrastructu
re Hosting
2 3 3
Services
Racks
Managed
Services and
ITSM
3 1 lot 1 lot
Software for
proposed
solution
Vulnerabilit
4 20 0
y

Assessment
Service
Penetration
5 Testing 10 0
Service
DDOS
1Gbps
6 1 1
Mitigation
at ILL
Total Price
(Rs.)
(Price in Rs.)
Table D BOQ – NDR (Capex)
Total Total Price
Basic Total
Qty Price(excluding (Including
S.No Description Unit rate GST
GST) GST)
(a) (b) (c )= (a*b) (d) (e)=(c)+(d)
1 Access Switch 1
2 SAN Switch 1
Primary Storage - Unified Storage with SSD
3 1
20 TB Usable Capacity
Total Price (Rs.)

Table E - BOQ- NDR (Price in Rs.)
(Subscription)
Basic Basic Basic Basic Basic
Total Total Total Total Total Total Total Price (Including
Qty- Unit Unit Unit Unit Unit
Price Price Price Price Price GST GST)
NDR rate rate rate rate rate
S.No Description
(excluding (excluding (excluding (excluding (excluding
(a) (b) GST) (d) GST) (f) GST) (h) GST) (j) GST) (l) (m)=(c)+(e)+(g)+(i)+(k)+(l)
(c)= (a*b) (e)= (a*d) (g)= (a*f) (i)= (a*h) (k)= (a*j)
Infrastructure
1 Hosting 1
Services Racks
Managed
Services and
ITSM
2 1
Software for
proposed
solution
Cross Connect
3 of 100 Mbps 1
Total Price
(Rs.)

(Price in Rs.)
Table F -Telecom
Proposed
Mode of
Connectivity
Link 1 Link 2
Branch /
S. Link 1 Link 2 Link Link Total Total Total
Product Branch Name Location OTC Monthly OTC Monthly OTC Monthly Price
NO. Bandwidth Bandwidth 1 2
Address
(a) (c ) (b) (d) (a+b) e=(c+d) (e*60)
MPLS
1 MPLS at DC 45 Mbps 45 Mbps
VPN
MPLS
2 MPLS at DR 45 Mbps 45 Mbps
VPN
Internet Lease
Line @DC
3 ILL 10 Mbps 10 Mbps
with 1 Gig
DDoS
Internet Lease
4 ILL Line @DR with 10 Mbps 10 Mbps
1 Gig DDoS
Point to Point
5 P2P link between 22 Mbps 22 Mbps
DC to DR
Point to Point
link between
6 P2P proposed DC 10 Mbps 10 Mbps
to proposed
NDR

Point to Point
link between
7 P2P proposed NDR 10 Mbps 10 Mbps
to proposed
DR
P2P Link from
MPLS proposed DC
8 4 Mbps 4 Mbps
VPN to Existing
SOC
P2P Link from
MPLS proposed DR
9 4 Mbps 4 Mbps
VPN to Existing
SOC
P2P Link from
MPLS proposed NDR
10 4 Mbps 4 Mbps
VPN to Existing
SOC
P2P Link from
MPLS proposed DC
11 1 Mbps 1 Mbps
VPN to RDC
Haldwani
P2P Link from
proposed DC
MPLS
12 to RTGS 1 Mbps 1 Mbps
VPN
Service Branch
New Delhi

BKC Data
Centre, Tata
Communicati
ons Ltd., IDC-
Point to Point
1, 3rd. Floor,
link between
B Building, G
13 P2P proposed DC 256 Kbps 256 Kbps
Block, Bandra
to Switch at
Kurla
Mumbai
Complex,
Bandra East,
Mumbai
400053
BKC Data
Centre, Tata
Communicati
ons Ltd., IDC-
Point to Point
1, 3rd. Floor,
link between
B Building, G
14 P2P proposed DR 256 Kbps 256 Kbps
Block, Bandra
to Switch at
Kurla
Mumbai
Complex,
Bandra East,
Mumbai
400053

Tata
Communicati
ons Ltd., 3rd.
Point to Point Floor, Videsh
link between Sanchar
15 P2P proposed DC Bhavan No.4, 256 Kbps 256 Kbps
to Switch at Swami
Chennai Sivananda
Salai,
Chennai -
600002
Tata
Communicati
ons Ltd., 3rd.
Floor, Videsh
Point to Point
Sanchar
link between
16 P2P Bhavan No.4, 256 Kbps 256 Kbps
proposed DR
Swami
to Chennai
Sivananda
Salai,
Chennai -
600002
G. B. PANT
ROAD,
MPLS 001-MALL MALL
17 512 Kbps 256 Kbps
VPN ROAD ROAD,
NAINITAL- NAINITAL-
[001] 263001
L. R. SAH,
MPLS
18 ROAD, 512 Kbps 256 Kbps
VPN
002-ALMORA- ALMORA-
[002] 263601

RAILWAY
MPLS
19 003- BAZAR, 2 Mbps 512 Kbps
VPN
HALDWANI- HALDWANI-
[003] 263139
HERBERT
MPLS HOUSE, P.O.-
20 SADAR 512 Kbps 256 Kbps
VPN
004- BAZAR,
RANIKHET- RANIKHET-
[004] 263645
BAJAJA
MPLS 005- LANE,
VPN RAMNAGAR- RAMNAGAR
[005] -244715
RAMNAGAR
MPLS
22 006- ROAD, 512 Kbps 256 Kbps
VPN
KASHIPUR- KASHIPUR-
[006] 244713
BANK
ROAD,
MPLS
23 007- SILTHAM, 512 Kbps 256 Kbps
VPN
PITHORAGAR PITHORAGA
H-[007] RH-262501
YADAV
FOODS
MPLS LIMITED
VPN COMPOUND
, RUDRAPUR
ROAD,
008-KICHHA- KICHHA-
[008] 263148

RAMRAJ
MPLS
25 ROAD, 512 Kbps 256 Kbps
VPN
009-BAZPUR- BAZPUR-
[009] 262401
MPLS MALLITAL,
VPN 010-BHIMTAL- BHIMTAL-
[010] 263136
MALLA
MPLS
27 011- RAMGARH,
VPN
RAMGARH- NAINITAL-
[011] 263137 256 Kbps 256 Kbps
DHAPOLA
MPLS BUILDING,
28 STATION
VPN
012- ROAD,
BAGESHWAR- BAGESHWA
[012] R-263642 256 Kbps 256 Kbps
HANUMAN
MPLS MANDIR
29
VPN 013- ROAD,
LOHAGHAT- LOHAGHAT
[013] -262524 256 Kbps 256 Kbps

GADARPUR-
KASHIPUR
ROAD,
MPLS NEAR AMI
30
VPN CHAND
PETROL
014- PUMP,
KILAKHERA- KILAKHERA
[014] -263150 256 Kbps 256 Kbps
HOTEL
MPLS MOUNT
31 VIEW, BUS
VPN
015- STATION,
CHAMPAWA CHAMPAW
T-[015] AT-262523 256 Kbps 256 Kbps
KOTHARI
MPLS BUILDING,
32 MAIN 256 Kbps 256 Kbps
VPN
016- MARKET,
LALKUAN- LALKUAN-
[016] 262402
T.N. ROAD,
NEAR
MPLS HAZRATGA
33 2 Mbps 512 Kbps
VPN 017-T N ROAD NJ,
LUCKNOW- LUCKNOW-
[017] 226001

NAGAR
MPLS PALIKA
VPN COMPOUND
018-BAHERI- , BAHERI-
[018] 243201
RAMNAGAR
MPLS
35 019- ROAD, P.O.- 512 Kbps 256 Kbps
VPN
BAILPARAO- BAILPARAO-
[019] 263140
285,
CHANDRA
MPLS
36 BUILDING, 256 Kbps 256 Kbps
VPN
SADAR
020- BAZAR,
SHAHJAHAN SHAHJAHA
PUR-[020] NPUR-242001
TRIVENI
MPLS MARKET,
37 STATION 256 Kbps 256 Kbps
VPN
ROAD,
021-PILIBHIT- PILIBHIT-
[021] 262001
46, CIVIL
MPLS
38 022- LINES, 256 Kbps 256 Kbps
VPN
BAREILLY- BAREILLY-
[022] 243001

18/54, THE
MALL,
MPLS
39 OPPOSITE 512 Kbps 256 Kbps
VPN
PHOOL
BAGH,
023-KANPUR- KANPUR -
[023] 208001
NAGLA,
MPLS
40 P.O.-NAGLA 512 Kbps 256 Kbps
VPN
024-NAGLA- DAIRY
[024] FARM-263149
14, JAIL
MPLS ROAD,
41 HASAN ALI 256 Kbps 256 Kbps
VPN
CHAURAHA
025-SITAPUR- , SITAPUR-
[025] 261001
35,
ADDITIONA
L SIHANI
MPLS GATE
42 SCHEME, 512 Kbps 256 Kbps
VPN
NEAR
NAVYUG
026- MARKET,
GHAZIABAD- GHAZIABAD
[026] -201001

FIRST
FLOOR, CITY
PLAZA,
MPLS BACHHA
43 PARK, 512 Kbps 256 Kbps
VPN
BEGUM
BRIDGE
ROAD,
027-MEERUT- MEERUT-
[027] 250001
MORNAULA
MPLS
44 028- ROAD, 256 Kbps 256 Kbps
VPN
PAHARPANI- PAHARPANI
[028] -263132
KICHHA-
MPLS
45 SITARGANJ 256 Kbps 256 Kbps
VPN
029-BARA- ROAD,
[029] BARA-263148
JAGDAMBA
MPLS
46 030- MARKET, 256 Kbps 256 Kbps
VPN
DEVIDHURA- DEVIDHURA
[030] -262580
C-36,
GANDHI
MPLS
47 031- NAGAR, 512 Kbps 256 Kbps
VPN
MORADABAD MORADABA
-[031] D - 244001

33, FIRST
MPLS FLOOR,
48 PANCHKUI 2 Mbps 2 Mbps
VPN
032-P K AN ROAD,
ROAD-NEW NEW DELHI-
DELHI-[032] 110001
OPPOSITE
OF
SANDEEP
CINEMA,
MPLS
49 COURT 512 Kbps 256 Kbps
VPN
ROAD,
033- MUZAFFAR
MUZAFFAR NAGAR-
NAGAR-[033] 251001
PRADEEP
MPLS BHAWAN,
50 NAINITAL 256 Kbps 256 Kbps
VPN
034- ROAD,
RANIBAGH- RANIBAGH-
[034] 263126
VILLAGE &
P.O.-
MPLS
51 BANLEKH 256 Kbps 256 Kbps
VPN
VIA
035- DOPHADH,
BANLEKH- BANLEKH-
[035] 263634

HATHIKHA
NA
MPLS CHAURAHA
52 , SHAHBAD 512 Kbps 256 Kbps
VPN
GATE, NEAR
NAGAR
PALIKA,
036-RAMPUR- RAMPUR-
[036] 244901
HOTEL
MPLS EMPIRE
53 ANNEXE, 512 Kbps 256 Kbps
VPN
037-TALLITAL TALLITAL,
NAINITAL- NAINITAL-
[037] 263002
40-41,
PUSHPA
MARKET,
CENTRAL
MPLS
54 MARKET, 512 Kbps 256 Kbps
VPN
LAJPAT
NAGAR,
038-LAJPAT NEW DELHI-
NAGAR-[038] 110024

B.H. BLOCK,
BHAGWATI
SADAN,
NEAR
SHALIMAR
MPLS BAGH
VPN POLICE
STATION,
039- SHALIMAR
SHALIMAR BAGH, NEW
BAGH-DELHI- DELHI-
[039] 110088
8/33,
CHAUKHAN
MPLS DI ROAD,
56 TILAK 512 Kbps 256 Kbps
VPN
040-TILAK NAGAR,
NAGAR- NEW DELHI-
DELHI-[040] 110018
M-6, GOLE
MARKET,
MPLS 041- MAHANAG
VPN MAHANAGA AR,
R LUCKNOW- LUCKNOW-
[041] 226006
VILLAGE
MPLS CHHATOLI,
58 CHAUMEL 256 Kbps 256 Kbps
VPN
042- BAZAR,
CHAUMEL- CHAUMEL-
[042] 262525

VILLAGE &
MPLS
59 043- P.O.- 256 Kbps 256 Kbps
VPN
BHINGRARA- BHINGRARA
[043] -262528
VILLAGE &
MPLS P.O.-
60 SRIPURBICH 256 Kbps 256 Kbps
VPN
044- WA TEHSIL
SRIPURBICH KHATIMA-
WA-[044] 262308
D-1,D-2,
VIIIB, NEAR
JANTA
MPLS
61 INTER 512 Kbps 256 Kbps
VPN
COLLEGE,
045- CIVIL LINES,
RUDRAPUR- RUDRAPUR-
[045] 263153
MOHALLA
BHOOP
SINGH, PT.
MPLS POORANAN
62 AD 256 Kbps 256 Kbps
VPN
COLLEGE
ROAD,
JASPUR, US
046-JASPUR- NAGAR-
[046] 244712

A-1/1,
Acharya
MPLS niketan,Mayu
VPN 047- r Vihar Phase
PATPARGANJ – I, Delhi –
DELHI-[047] 110091
H. No. – 1032,
OPPOSITE
OF JANTA
INTER
MPLS COLLEGE,
VPN ADJACENT
OF RAJA
BABU PARK,
048- CIVIL LINES,
BULANDSHA BULANDSHS
HAR-[048] HAR-203001
PLOT NO.-03,
SHATABDI
HOUSE,
COMMERCI
AL
MPLS COMPLEX,
VPN ROHIT
KUNJ,
049- PITAMPURA
PITAMPURA- (WEST),
NEW DELHI- NEW DELHI-
[049] 110034

NEAR KAPIL
DHARAMSH
MPLS ALA,
VPN KALADHUN
GI ROAD,
050-K D ROAD PILIKOTHI,
HALDWANI- HALDWANI-
[050] 263139
S.C.O.-13,
MPLS SECTOR-15,
VPN 051- PART-II,
GURGAON- GURGAON-
[051] 122001
GROVER
MARKET,
MPLS
68 NEAR GURU 256 Kbps 256 Kbps
VPN
NANAK
052- MARKET,
GADARPUR- GADARPUR-
[052] 263152
112 & 114,
FIRST
FLOOR, R. G.
SQUARE,
MPLS NEAR MAX
69 BALAJI 512 Kbps 256 Kbps
VPN
HOSPITAL,
I.P.
053-IP EXTENSION,
EXTENTION- DELHI-
DELHI-[053] 110092

SECTOR-04,
PLOT NO.-04,
COMMERCI
MPLS AL CENTRE,
VPN MAIN
ROAD,
054-VAISHALI VAISHALI,
GHAZIABAD- GHAZIABAD
[054] -201010
JAIN
MANDIR,
NEAR
MPLS MALVIYA
VPN UDYAN,
BADRINATH
055- ROAD,
KOTDWAR- KOTDWAR-
[055] 246149
M. B. G. P. G.
COLLEGE
MPLS
72 056- CAMPUS, 256 Kbps 256 Kbps
VPN
MBPGCOLLE NAINITAL
GE ROAD,
HALDWANI- HALDWANI-
[056] 263141

15-B, RAJPUR
ROAD
(NEAR
MPLS
73 UNIVERSAL 2 Mbps 512 Kbps
VPN
PETROL
057- PUMP),
DEHRADUN- DEHRADUN
[057] -248001
D-3/447,
SECTOR-H,
MPLS LDA
74 COLONY, 256 Kbps 256 Kbps
VPN
KANPUR
058- ROAD,
ASHIANA- ASHIANA,
LUCKNOW- LUCKNOW-
[058] 226012
29/2,
GROUND
FLOOR,
VIJAY
ENCLAVE,
MPLS PALAM
VPN DABARI
ROAD,
059- PAPPANKAL
PAPPANKAL AN, NEW
A NEW DELHI-
DELHI-[059] 110045

2A, CHURCH
MPLS COMPOUND
76 , BAJORIA 256 Kbps 256 Kbps
VPN
060- ROAD,
SAHARANPU SAHARANP
R-[060] UR-247001
MOHALLA-
MPLS MAQBARA,
77 GURUDWAR 256 Kbps 256 Kbps
VPN
061- A ROAD,
NAJIBABAD- NAJIBABD-
[061] 246763
Behind
Gaushala
MPLS Mandi,
78 Gohana Road, 512 Kbps 256 Kbps
VPN
Panipat,
062-PANIPAT- Haryana –
[062] 132103
B-1/42,
CENTRAL
MPLS MARKET,
VPN 063-SECTOR SECTOR-50,
50 NOIDA- NOIDA-
[063] 201301

D.S.S.-10,
HUDDA
MPLS MARKET,
VPN SHOPPING
CENTER,
064- SECTOR-29,
FARIDABAD- FARIDABAD
[064] -121008
04, JAGRATI
ENCLAVE,
MPLS VIKAS
VPN 065-VIKAS MARG, NEW
MARG-NEW DELHI-
DELHI-[065] 110092
B-1/63-64,
NEW
MPLS KONDLI,
82 066- KIRANA 256 Kbps 256 Kbps
VPN
NEWASHOK MARKET,
NAGAR- DELHI-
DELHI-[066] 110096
SHREE
CHETAN
MPLS JYOTI
VPN ASHRAM,
BHUPATWA
067- LA,
HARIDWAR- HARIDWAR-
[067] 249401

NEAR M.D.
SHUKLA
MPLS COLLEGE,
VPN NADAN
068-NADAN MAHAL
MAHAL ROAD,
LUCKNOW- LUCKNOW-
[068] 226003
A-78/79,
SHUBHASH
NAGAR,
MPLS
85 SHOPPING 512 Kbps 256 Kbps
VPN
CENTER,
069-JAIPUR - BANI PARK,
BANI PARK - JAIPUR-
[069] 302016
N-26, NEAR
LAL
MPLS PATHOLOG
86 Y LAB, 256 Kbps 256 Kbps
VPN
070-NOIDA SECTOR-18,
SECTOR 18- NOIDA-
[070] 201301

PREM
BHAWAN,
NEAR
MPLS TRANSPORT
VPN NAGAR,
MANPUR
WEST,
071-RAMPUR RAMPUR
ROAD ROAD,
HALDWANI- HALDWANI-
[071] 263139
BANSAL
COMPLEX,
KENDRIYA
HINDI
SANSTHAN
MPLS ROAD,
VPN NEAR
GANPATI
APARTMEN
TS,
KHANDARI
072-AGRA- BY-PASS,
[072] AGRA-282005
E-4, JAIN
BHARTI
MODEL
MPLS
89 SCHOOL, 256 Kbps 256 Kbps
VPN
SECTOR-16,
073-ROHINI - ROHINI,
NEW DELHI- DELHI-
[073] 110089

02,
075-PRABHAT PRABHAT
MPLS
90 NGR NAGAR, 256 Kbps 256 Kbps
VPN
BAREILLY- BAREILLY-
[075] 243122
M-127, GURU
HAR
KISHAN
NAGAR,
MPLS PASCHIM
91
VPN VIHAR,
ROHTAK
076-ROHTAK ROAD,
ROAD DELHI- DELHI-
[076] 110087 256 Kbps 256 Kbps
100/1,
NEHRU
MPLS NAGAR,
92 OPPOSITE
VPN
077- OF SUB-JAIL,
ROORKEE- ROORKEE-
[077] 247667 256 Kbps 256 Kbps
MAIN
078- ROAD,
MPLS
93 VIKASNAGAR NEAR SBI,
VPN
-DEHRADUN- VIKASNAGA
[078] R-248198 256 Kbps 256 Kbps

1/8 VIKRAM
KHAND,
BHATIA
MPLS PLAZA,
94 PATRAKARP
VPN
URAM,
079-GOMTI GOMTINAG
NAGAR- AR,
LUCKNOW- LUCKNOW-
[079] 226010 256 Kbps 256 Kbps
33, FIRST
MPLS FLOOR,
95 PANCHKUI
VPN
SERVICE AN ROAD,
BRANCH NEW DELHI-
DELHI -[80] 110001 2 Mbps 512 Kbps
NEAR
MPLS SHIVBAGH
96
VPN MANDI,
081-BILASPUR BILASPUR-
RAMPUR-[081] 244921 256 Kbps 256 Kbps
PANT
SADAN,
LOWER
MPLS
97 082-LOWER MALL
VPN
MALL RD- ROAD,
ALMORA- ALMORA-
[082] 263601 512 Kbps 256 Kbps

NEAR
DALMIYA
MPLS DHARAMSH
98
VPN ALA,
BADRINATH
ROAD,
083-SRI SRINAGAR-
NAGAR-[083] 246174 512 Kbps 256 Kbps
SHAH
SADAN,
SITARGANJ
MPLS
99 ROAD,
VPN
084-BHOOR BHOOR
MOH MAHOLIA,
KHATIMA- KHATIMA-
[084] 263208 256 Kbps 256 Kbps
TEHSIL
MPLS
100 085- ROAD,
VPN
DHARCHULA DHARCHUL
-[085] A-262545 256 Kbps 256 Kbps
SHAILJA
GUEST
MPLS HOUSE,
101 G.M.V.N.
VPN
ROAD,
GANDHI
086- GROUND,
JOSHIMATH- JOSHIMATH-
[086] 246443 256 Kbps 256 Kbps

GEETA
MPLS
102 087- BHAWAN,
VPN
KARNAPRAY KARNPRAY
AG-[087] AG-246444 256 Kbps 256 Kbps
F&G-03,
OPEN
MARKET,
MPLS
103 COLLEGE
VPN
ROAD,
BAURARI,
088-NEW NEW TEHRI-
TEHRI-[088] 249001 256 Kbps 256 Kbps
NEAR
TEHSIL
DATE,
MPLS
104 TEHSIL
VPN
ROAD,
089-KAPKOT- KAPKOT-
[089] 263632 256 Kbps 256 Kbps
RAMGARH
MPLS
105 090- ROAD,
VPN
BHOWALI- BHOWALI-
[090] 263132 256 Kbps 256 Kbps
OPPOSITE
LIC
BUILDING,
MPLS
106 AWAS
VPN
091-SIDCUL VIKAS,
PANTNAGAR RUDRAPUR-
-[091] 263153 256 Kbps 256 Kbps

RISHIKESH-
MPLS HARIDWAR
107
VPN ROAD,
092-Doiwala- DOIWALA-
[092] 248140 256 Kbps 256 Kbps
MUNICIPAL
BOARD
COMMERCI
MPLS AL
108
VPN COMPLEX,
NEAR NEW
093- BUS STAND,
RUDRAPRAY RUDRAPRA
AG-[093] YAG-246171 256 Kbps 256 Kbps
KICHHA
MPLS
109 094- ROAD,
VPN
SITARGANJ- SITARGANJ-
[094] 262405 256 Kbps 256 Kbps
501/2, G. B.
PANT
MARG,
MPLS
110 WARD NO.-
VPN
095- 01,
TANAKPUR- TANAKPUR-
[095] 262309 256 Kbps 256 Kbps

OM
BHAWAN,
MPLS
111 RANIKHET-
VPN
BADRINATH
096- ROAD,
DWARAHAT- DWARAHAT
[096] -263653 256 Kbps 256 Kbps
46, VIVEK
VIHAR,
MPLS
112 RANIPUR
VPN
097- MORE,
JWALAPUR JWALAPUR,
HARIDWAR- HARIDWAR-
[097] 249407 256 Kbps 256 Kbps
UPPER
MPLS 098-PAURI BAZAR,
113
VPN GARHWAL- PAURI-
[098] 246001 256 Kbps 256 Kbps
46/1, TILAK
MPLS
114 099- ROAD,
VPN
RISHIKESH- RISHIKESH-
[099] 249201 256 Kbps 256 Kbps
NEAR CITY
BANQUET
MPLS
115 100- HALL,
VPN
HARIDWAR HARIDWAR
RD ROAD,
DEHRADUN- DEHARDUN
[100] -248001 256 Kbps 256 Kbps

02, PREETI
ENCLAVE,
MPLS SHIMLA BY-
116 PASS,
VPN
SAHARANP
101- UR ROAD,
SAHARANPU MAJRA,
R ROAD DDN- DEHRADUN
[101] -248171 256 Kbps 256 Kbps
SHOP NO.
08, CLOCK
MPLS
117 TOWER,
VPN
LANDHAUR
102- BAZAR,
MUSSORIE- MUSSOORIE-
[102] 248179 256 Kbps 256 Kbps
BAREILLY
ROAD,
MPLS
118 GAORAPAR
VPN
AO, P.O.-
ARJUNPUR,
103-Arjunpur HALDWANI-
Haldwani-[103] 263139 256 Kbps 256 Kbps
104- MAHESPUR
MPLS
119 MAHESHPUR A-DORAHA,
VPN
A BAZPUR - BAZPUR-
[104] 262401 256 Kbps 256 Kbps

VILLAGE &
P.O.-
MPLS SURHERA,
120 NAZAFGAR
VPN
H, NEW
105-SURHERA DELHI-
DELHI -[105] 110043 256 Kbps 256 Kbps
NEAR
SHANTI
BARAT
106- GHAR,
MPLS FARIDPUR MAIN
121
VPN BAREILLY- ROAD, N.H.-
[106] 24,
FARIDPUR,
BAREILLY-
243503 256 Kbps 256 Kbps
NEAR MAIN
CHAURAHA
, L.B.S.
MPLS 107-KOTPUTLI
122 COLLEGE
VPN JAIPUR-[107]
ROAD, N.H.-
08,
KOTPUTLI-
303108 256 Kbps 256 Kbps
108- LOHARIASA
LOHARIYASA L MALLA,
MPLS
123 L KATHGHAR
VPN
HALDWANI- IA,
[108] HALDWANI-
263139 256 Kbps 256 Kbps

HIG-07,
NEAR KABIR
MPLS 109-BARRA HOSPITAL,
124
VPN KANPUR-[109] BARRA-II,
BARRA-
208027 256 Kbps 256 Kbps
G-9,
GROUND
FLOOR,
PLOT NO.-01,
MPLS POCKET-07,
125
VPN KRISHAN
TOWER - II,
SECTOR-12,
110-DWARKA DWARKA,
NEW DELHI - NEW DELHI-
[110] 110075 256 Kbps 256 Kbps
VILLAGE
NARSINGH
TALLA, P.O.-
111- KAMALUW
MPLS
126 KAMALUAGA AGANJA,
VPN
NJA-[111] KAMALUW
AGANJA
ROAD,
HALDWANI-
263139 256 Kbps 256 Kbps
41/42,
MPLS 112-I I M RAIPUR,
127
VPN ROAD- I.I.M. ROAD,
LUCKNOW- LUCKNOW-
[112] 226013 256 Kbps 256 Kbps

FIRST
FLOOR,
COMMERCI
AL
MPLS COMPLEX,
128 49, INDIRA
VPN
NAGAR,
VASANT
113-VASANT VIHAR,
VIHAR DDN- DEHRADUN
[113] -248001 256 Kbps 256 Kbps
C-16,
DILSHAD
COLONY,
MPLS NEAR
129 MRIGNAYA
VPN
NI CHOWK,
DILSHAD
GARDEN,
114-DILSHAD DELHI-
GARDEN-[114] 110095 256 Kbps 256 Kbps
02,
OPPOSITE
NEW GRAIN
MPLS MARKET,
130 HISSAR
VPN
ROAD,
AMBALA
CITY,
115-AMBALA- AMBALA-
[115] 133001 256 Kbps 256 Kbps

S.C.O.
31,32,33,
MPLS MUGHAL
131 CANAL
VPN
MARKET,
116-KARNAL- KARNAL-
[116] 132001 256 Kbps 256 Kbps
ANAND
FARM,
MPLS
132 VILLAGE &
VPN
P.O.-
BARHANI,
117-BARHANI BAZPUR-
BAZPUR-[117] 262401 256 Kbps 256 Kbps
CHAGAN
LAL
BUILDING,
PANDITWA
MPLS
133 118- RI,
VPN
CHAKRATA CHAKRATA
RD ROAD,
DEHRADUN- DEHRADUN
[118] -248001 256 Kbps 256 Kbps
ANKUR
HEIGHTS,
MPLS CIVIL LINES,
134 KIRATPUR
VPN
ROAD,
119-BIJNOR- BIJNOR-
[119] 246701 256 Kbps 256 Kbps

NS-48,
SECTOR P-4,
BUILDER
MPLS AREA, NEAR
135
VPN JALVAYU
VIHAR,
GREATER
120-GREATER NOIDA-
NOIDA-[120] 201308 256 Kbps 256 Kbps
VILLAGE
JAGATPUR,
MPLS P.O.-
136 121- KUNWARPU
VPN
JAGATPUR R,
GAULAPAR- HALDWANI-
[121] 263139 256 Kbps 256 Kbps
VILLAGE-
TAPOVAN,
BADRINATH
MPLS ROAD,
137
VPN OPPOSITE
GANGA
HOTEL,
P.O.–SARAI,
122-TAPOVAN RISHIKESH-
- RISHIKESH 249192 256 Kbps 256 Kbps

Om House,
Near PIR
Teachers
MPLS Colony,NH –
138
VPN 74, Dhampur,
Distt. Bijnor,
123- Uttar
DHAMPUR Pradesh-
BIJNOR-[123] 246761 256 Kbps 256 Kbps
Krishna Kunj,
Opp.
Inspiration
School,Village
-
MPLS Damuadhung
139
VPN a Bandobasti,
Kathgodam,
124- Haldwani,
DAMUADHU Distt.
NGA Nainital,
HALDWANI- Uttarakhand -
[124] 263139 256 Kbps 256 Kbps
D-67, Govind
Marg, Raja
MPLS Park, Ice
140
VPN Factory,
Adarsh
125-RAJA Nagar, Jaipur,
PARK JAIPUR- Rajasthan-
[125] 302004 256 Kbps 256 Kbps

D11, Sanjay
MPLS 126-SANJAY Nagar,
141
VPN NAGAR Ghaziabad,
GHAZIABAD- Uttar Pradesh
[126] – 201002 256 Kbps 256 Kbps
Petrol Pump
Compound,
Khatima
Road,
MPLS
142 Banbasa,
VPN
Distt.
127-BANBASA Champawat,
CHAMPAWA Uttarakhand -
T 262310 256 Kbps 256 Kbps
Hotel
Shubham
Palace, Main
Market,
MPLS Kumola
143
VPN Road, Purola,
Distt.
Uttarkashi,
128-PUROLA Uttarakhand -
UTTARKASHI 249185 256 Kbps 256 Kbps

Ashoka
Complex,
Moradabad
MPLS Road, Near
144
VPN Bank of
Baroda,
129- Kashipur,
MORADABAD Distt. Udham
ROAD Singh Nagar,
KASHIPUR- Uttarakhand
[129] – 244713 256 Kbps 256 Kbps
489, Om Naga
r, North
Sardhana
Road, Opp.
MPLS Canara Bank,
145
VPN Kankar Khera
– Meerut,
130-KANKAR Uttar
KHERA Pradesh-
MEERUT-[130] 250001 256 Kbps 256 Kbps

A-6,
Deendayal
Nagar, Phase-
I, Sai Mandir
MPLS Road, Kanth
146
VPN Road -
Moradabad,
Distt.
131-KANTH Moradabad,
ROAD Uttar
MORADABAD Pradesh–
-[131] 244001 256 Kbps 256 Kbps
FCA – 54,
Near IDBI
Bank, 100 Ft.
MPLS Road, Shyam
147
VPN 132- Colony,
BALLABHGA Ballabhgarh –
RH- Faridabad,
FARIDABAD- Haryana -
[132] 121004 256 Kbps 256 Kbps
Shop No. 5,
Well Don
MPLS
148 Tech Park,
VPN
133-SOHNA Sohna Road –
ROAD- Gurugram,
GURUGRAM- Haryana-
[133] 122018 256 Kbps 256 Kbps

Bhura Rani
Road, Near
MPLS H.P. Gas
149
VPN Agency,
Bhurarani –
Rudrapur,
134- Distt. Udham
BHURARANI- Singh Nagar,
RUDRAPUR- Uttarakhand-
[134] 263153 256 Kbps 256 Kbps
Near Bank of
India, Station
MPLS Road,
150 Nagina, Distt.
VPN
Bijnor, Uttar
135-NAGINA- Pradesh-
BIJNOR-[135] 246762 256 Kbps 256 Kbps
Village –
Vikrampur,
MPLS Keshowala
151
VPN Mod, Bazpur,
Distt. Udham
136- Singh Nagar,
VIKRAMPUR- Uttarakhand-
BAZPUR-[136] 262401 256 Kbps 256 Kbps

Village –
Kotha, Shimla
Pistore, P.O.
MPLS Lalpur, Tehsil
152 – Rudrapur,
VPN
Distt. –
137-SHIMLA Udham Singh
PISTORE- Nagar,
RUDRAPUR- Uttarakhand -
[137] 263148 256 Kbps 256 Kbps
Village –
Satwan
Bujurg, P.O. –
Shahbaznagar
MPLS , Tehsil –
153 Sadar, Distt.
VPN
–
138-SATWAN Shahjahanpur
BUJURG- , Uttar
SHAHJAHAN Pradesh -
PUR-[138] 242001 256 Kbps 256 Kbps
Main Bazar,
Gular Bhoj
MPLS Road,
154
VPN Dineshpur –
139- Rudrapur, U.
DINESHPUR- S. Nagar,
RUDRAPUR- Uttarakhand -
[139] 263160 256 Kbps 256 Kbps

Shri Gyan
Ganga
Bhawan, Near
Police Station,
Sitarganj
MPLS
155 Road,
VPN
140- Nanakmatta,
NANAKMATT Distt.
A- - Udham
RUDRAPUR- Singh Nagar -
[140] 232311 256 Kbps 256 Kbps
2-A,PAWAN
VIHAR
COLONY,NE
AR PNB
CIRCLE
MPLS
156 OFFICE,PILIB
VPN
HIT BYPASS
ROAD,DISTT
141-PAWAN .
VIHAR- BAREILLY,U
BAREILLY P 128 Kbps 256 Kbps
28/5
MPLS JAKHAN,CA
157 142-CANAL NAL
VPN
ROAD ROAD,DEHR
DEHRADUN- ADUN,UTTA
[142] RAKHAND 128 Kbps 256 Kbps

ADJACENT
TO
ALLAHABA
D
BANK,MAIN
MPLS ROAD,MAIN
158
VPN MARKET,PE
ERUMADAR
A,RAMNAG
143- AR,DISTT.
PERUMADAR NAINITAL,U
A TTARAKHA
RAMNAGAR ND 128 Kbps 256 Kbps
DAYLALPUR
NAYAK,NEA
R PAL ENGG
MPLS COLLEGE,M
159 ADHOPURA
VPN
M,HALDWA
NI,DISTT
144- NAINITAL,U
UDAYLALPU TTARAKHA
R HALDWANI ND 128 Kbps 256 Kbps
Khasra No
120 &. 121,
Village,
MPLS
160 Adhoiwala,
VPN
145- pargana,
SAHASTRAD parwa,
HARA ROAD Dehradun,Utt
DEHRADUN arakhand 128 Kbps 256 Kbps

JAIL ROAD
CHAURAHA
,KALADHU
MPLS NGI
161
VPN ROAD,HALD
WANI,DISTT
146-JAIL NAINITAL,U
ROAD TTARAKHA
HALDWANI ND 128 Kbps 256 Kbps
7 Oak
MPLS
162 Building,
VPN
Head Office Mallital,Naini
Nainital-[999] tal 2 Mbps 2 Mbps
RAILWAY
MPLS
163 Remote Data BAZAR,
VPN
Center - HALDWANI-
THE
NAINITAL
BANK LTD.,
Regional
Office, Naini
MPLS Business
164 Centre, 4th
VPN
Floor,
UPRNN
Building, C-
20/1A/7,
Sector 62,
Regional Office Noida - 201
Noida 309 4 Mbps 4 Mbps

MPLS Regional Office HALDWANI-
165
VPN Haldwani 263139 2 Mbps 2 Mbps
Total Price (Rs.)
Table G -BOQ-DC-DR-
(Price in Rs.)
NDR-
( AMC- 6th & 7th year)
Year 6 Year 7
Total Price Total Price
Basic Basic Total Total Price
Qty- Qty- Qty- (excluding (excluding
Unit rate Unit rate GST (Including GST)
S.No Description DC DR NDR GST) GST)
(e )= (g )=
(a) (b) (c) (d) (f) (h) (i )=(e)+(g) + (h)
(a+b+c)* (d) (a+b+c)* (f)
External Physical
Firewall - NGFW
with UTM
1 2 2 0
(IPS/IDS, AV
Gateway,
Sandboxing)
Internal Physical
2 2 2 0
firewall with IPS
Core Switch 48
3 2 2 0
port
4 Access Switch 4 4 1
Management
5 2 2 0
Switch
6 Staging Switch 2 2 0

Rack Servers -
7 7 6 0
Server Type 1
Rack Servers -
8 2 2 0
Server Type 2
Rack Servers -
9 2 2 0
Server Type 3
Rack Servers -
10 3 4 0
Server Type 4
Rack Servers -
11 1 0 0
Server Type 5
Rack Servers -
12 2 0 0
Server Type 6
Rack Servers - 1
13 1 Lot 0
Server Type 7 Lot
14 SAN Switch 2 2 1
Primary Storage -
Unified Storage
15 1 1 1
with SSD 20 TB
Usable Capacity
Secondary Storage
- Storage 80TB
16 1 1 0
Usable for data
backup
Red Hat
Enterprise Linux
17 Server, Unlimited 2 0 0
VMs - Latest
Version
Red Hat
18 20 18 0
Enterprise Linux

Server with High-
Availability, Upto
2 VM's -Latest
Version
Microsoft
Windows
Operating System
19 16 8 0
2-Core Std
Licenses for Server
Type - 4
Microsoft Active
20 directory CAL 1000 0 0
License
Microsoft
Windows
Operating System
21 36 0
2 Core Std
Licenses for Server
Type - 6 0
Microsoft
Windows
Operating System
22 0 16
2 Core Std
Licenses for Server
Type - 4 0
Operating System
License, Patch
1
23 Management and 1 Lot 0
Lot
Storage etc. for
Server Type 7

Virtualization
24 Software Latest 12 10 0
version
Centralized
Management for
25 Virtualization 1 1 0
software Latest
Version
Oracle Virtual
Machine Latest
26 5 4 0
version (Server
Type -1 & Type 3)
Enterprise Class
27 1 0 0
Backup Software
DR Automation 1
28 0 0
Software Solution Lot
JBoss Enterprise
51
29 Application 0 0
Cores
Platform
30
30 JBoss Web Server 0 0
Cores
Cross Connect of
31 1 1 1
100 Mbps
Infrastructure
32 Hosting Services 3 3 1
Racks
Managed Services
and ITSM
33 1 1 1
Software for
proposed solution

Antivirus / Host
IPS Solution
34 (for all Physical 1 lot 1 lot 0
and virtual servers
Proposed)
35 End Point Security 1500 0 0
Privileged Identity
36 20 0 0
Management
Database Activity
37 10 10 0
Monitoring
Multi-Factor
Authentication
38 with dedicated 1020 0 0
Solution in High-
availability
Vulnerability
39 Assessment 20 0 0
Service
Penetration
40 10 0 0
Testing Service
Server Load
Balancer with Web
41 2 2 0
Application
Firewall
DDOS 1Gbps
42 1 1 0
Mitigation at ILL
43 AAA Solution 1 0 0
44 Tape Library 1 0 0
Total Price (Rs.)

(Price in Rs.)
Table H -BOQ-DC-DR( Subscription) for 6th and 7th year
Year 6 Year 7
Basic Basic Total Price
Qty- Total Total
Qty- Qty- Unit Unit Total GST (Including
NDR Price Price
DC DR rate rate GST)
(excluding (excluding
S.No Description
GST) GST)
(e)= (g)= (h) (i)=(e)+(g)+(h)
(a) (b) (c) (d) (f)
(a+b+c)* (a+b+c)*
(d) (f)
1 Cross Connect of 100 Mbps 1 1 1

Infrastructure Hosting Services
2 3 3 1
Racks
Managed Services and ITSM
3 1 1 1
Software for proposed solution
4 Vulnerability Assessment Service 20 0 0
5 Penetration Testing Service 10 0 0
Total Price (Rs.)
----End of Document----

SDWAN - Nainital Bank

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REQUEST FOR PROPOSAL

SUPPLY, INSTALLATION, TESTING AND

The Nainital Bank Limited

1.1. Document Control Sheet................................................................................................................. 2

3. Section II: Instructions for Bid Submission ....................................................................................... 5

3.1. Executive summary of the project .................................................................................................. 5

4.1. Stipulated Time Schedule ............................................................................................................. 39

5. Section IV – Bid Submission Format ................................................................................................ 51

5.1. Bidder Profile................................................................................................................................. 51

6. Section V: Scope of Work ................................................................................................................... 57

7. Annexure A: Hardware/Software Technical Compliance ............................................................... 81

7.1 Server Sizing......................................................................................................................................... 81

8. Annexure B: Cyber Security Technical and Functional Compliance ........................................... 101

8.1 NGFW (Firewall+IPS+URL+ zero day + Anti-virus/Anti-Bot) ....................................................... 101

9. Annexure C: Telecom Technical and Functional compliance....................................................... 121

9.1 SDWAN ............................................................................................................................................. 121

10. Annexure D - Telecom Location ...................................................................................................... 122

11. Section VI : Financial Bid Format .................................................................................................... 156

The Nainital Bank Ltd.

Supply, installation, testing and commissioning (SITC)

Rs. 25,000/- (Rupees Application money has to be

Earnest Money Deposit (EMD)

RFP Coordinator – Sunil Lohani, AVP-IT

Page-1 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

Page-2 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

Page-3 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

disbursement incurred therein or incidental thereto ) or damage, (whether foreseeable

any presumption or information(whether oral or written and whether expressed or

implied ), including forecasts, statements, estimate or projections contained in this RFP

any ignorance, negligence, inattention, casualness, disregard, omission, default, lack of

care, immature information, falsification or misrepresentation on the part of the Bank

or any of its Directors, officers, employees, contractors, representatives, agents, or

Page-4 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

Scope of RFP in brief is mentioned below:

Page-5 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

3.2. Preparation of Bids

3.3. Submission of Bids

Page-6 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

3.4. Assistance to Bidders

3.5. Cost to Bid

3.6. Micro and Small Enterprise (MSE)

Page-7 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

3.7. Contents of the RFP Document

3.8. Clarification on RFP Document

Sr. No Page No./ Clause No. Reference/ Subject Clarification Sought

Page-8 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

Note: Inputs/suggestions/queries submitted by bidders as part of the pre-bid queries and

3.9. Amendment of RFP Document

3.10. Language of Bids

3.11. Documents Comprising the Bids

1. Envelope 1 -Pre Qualification envelope

Page-9 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

2. Envelope 2 - Technical Bid envelope

 Technical Bid Letter

3. Envelope 3 - Commercial Bid envelope

Page-10 THE NAINITAL BANK LTD. RFP Ref.No.NTB/IT/INFRA/2020/07/004

3.12. Bid Prices

3.13. Firm Prices

3.14. Bidder Qualification