Cloud Telephony

Solution

Aspirare Communications Pvt.Ltd.

All the content of this documentis copyright of Aspirare CommunicationsPvt. Ltd. © 2021 | Aspirare CoomunicationsPvt. Ltd. All Rights Reserved
Customers today expect a
CONSISTENT
CONN ECT ED &
PERSONALIZED EXPERIENCE
across voice & digital channels
Contact Centres have become HYBRID.
The modern contact center is a combination of

OFFICE model &

WORK-FROM-HOME model
Automationis the key
The world of customer service is changing & smart
businesses are looking for ways to automate their
interactions using AI
Aspirare Brings To You
Omnichannel Customer
InteractionPlatform
Cloud

On-Premise

Hybrid
 Years of Presence In Customers Business Daily
Management Countries Verticals Interactions
Team
Experience
Benefits

Automated Increased NPS by Enabled Seamless

Interactions 16 pts for a Transfer from Voice
Healthcare Client to Social Channels
on a Single UI for a
Telecom Client
TAKE YOUR BUSINESS ACROSS THE CHANNELS

Integrates Easy Scalability

Available • Social Reduced TCO

Aspirare • Voice Agent Productivity

Cloud • On Cloud
• Chat WorkforceFlexibility
• On Hybrid
Telephony • Email Enhances Customer
• On Premise Experience
• App Improved Reporting
USE CASES
GRIEVANCE
COLLECTION
MANAGEMENT AND
MANAGEMENT
HELPDESK

NAVIGATIONAL, TELCO GRADE

INFORMATIONAL & VO IC E BROAD CAST
TRANSACTIONAL BOTS SOLUTIONS
Aspirare
Cloud
Telephony
CALL CENTRE
COVID 19 BOTS
SOLUTIONS

EMERGENCY &
GOVT. HELPLINES P SYCH OLOGI C AL
HELPLINES

ECommerce Govt Helplines BFS I

Hospitals Retail BPO

Municipal Corp. E-Retail F&B

Utility Companies Education Captive and Managed Service Setups

 ADAPTABLE INTEROPERABLE SCA LAB LE
For large companies, SMEs Integratesseamlesslywith Easy to ramp up and can
and startups client tech ecosystem handle interaction volumes
Key USP

100% Web Based Solution

All users including agents, supervisors and managers can access the
platform through a web browser regardless of geographical location.
Key USP

WebRTC Phone
Agents can use browser-based phone
for calls and companies can avoid the +91 987654321
hassle of installing special programs,
downloading additional drivers or
plugins.

1 2 3

4 5 6

7 8 9

0 #
*
Call
Key USP

Unified Agent Workspace/CTI

In-built CTI functionalitywith a
dedicated area for personal
call-backs, queuestatus,
productionstats, customer
history across all channels, live
call information,customizable
break codes, etc. Agents can
manage calls & social media
interactions simultaneously
through the unified agent
interface. Experience Intelligent
Social Media interaction
monitoringand management,
Prioritize interactionsbased on
keywords,number of ‘likes’ or
message sender.
Key USP

Intelligent IVR
Create call flows based on various parameterssuch as caller ID and profile, SQL query based on VIP, high value customers, etc..
A Self-Service Design tool with Text to Speech integration. Speech Recognition Integration. Estimated Wait Time, Concierge, Call-
back and Voicemail.
Key USP

CRM Designer
Create custom interfaces for agents such as lead capture, configure sales pitches, business process guidance, etc. Build your own
interface with custom field types and business logic.
Key USP

Quality Management
Advanced Quality Monitoring Capabilities such as Segregate & listen to recordings basis dispositions, audit specific calls and tag
them, select & tag specific splits in recordings,highlight key attributeswhich are relevant for sales, training, etc. Rate call recording
basis 6 different parameters.
Key USP

Advanced Analytics
Get real-time data of your
customers across touchpoints.
Set Alerts based on KPI’s,
Analyze Trends & Take
Proactive Action.
Slice and Dice Data to build
customized reports.
Key USP

BCP & DR
Ensure Business Continuity and Disaster Recovery. HA Module allows the application to automatically
switchover to the failover machine without any human intervention and within few seconds.

Web-App HA Web-App Web-App

Server Server Server

DB DB

Primary Site Secondary Site

 CASE REFERENCES

• HDFC is leading Housing and • Coverfox is an online Insurance • Anand Rathi is one of the India's
finance provider in India Their company where they deal in leading full services financial
present extensive distribution Motor , Life , Health & Travel services firm covering the entire
network has 427 interconnected insurance. gamut of investors.
offices
• From providing the right set of • Offering services such as wealth
• With out reach program of several information to customers to management, Investment banking,
towns and cities and 3 unbiased comparisons between Corporate and Finance advisory &
representative offices in Dubai, various brands. distribution in a vast sector of
London & Singapore. equities, commodities, mutual funds
• Aspirare Deployed 170 users single
• Centralized set-of our platform setup of contact center at their • Aspirare implemented IP-PBX at 50
catering to 24 locations & premise integrated with their in- interconnected locations across
handling 350 users in one house CRM for making it easy for India using MPLS & VPN connectivity
instance. the users. catering more than 500 users.
 CASE REFERENCES

• DMI Finance- An End-to-end • Fortis Healthcare Limited is a • Astute BPO’s trademark is being a
collections communication leading integrated healthcare one-stop-hub for performing
process, Our platform hosted over delivery service provider in India. verifications, collections, back
the cloud and catering to 7 office support services, audits and
different collection agencies • The healthcare verticals of the everything in between.
across India for a centrally company primarily comprise
managed distributed setup. hospitals, diagnostics and day • Aspirare facilitates Astute’s 140+
care specialty facilities. users for outbound dialing and helps
• A very complex and tight them in collections and recovery
integration with Experian PCC • Aspirare has installed it’s process.
solution with bidirectional platform at one of the hospital
communication with the PCC based in Mumbai catering to its • Our preview auto dialer is being
solution. The modes of calling users with an integration with used mainly for their collection
done are - awareness voice blast their in house PBX for process.
calling; auto and manual preview, consultation transfer to doctors or
callback and reminders etc. other departments.
 COUNTRIES WE CATER TO

BANGALORE (HQ) . DELHI-NCR . SURAT . PUNE . MUMBAI . MIDDLE EAST . AFRICA . APAC . EUROPE
 Thanks For Your Time

+91 9738946455 [email protected]

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All the content of this documentis copyright of Aspirare CommunicationsPvt. Ltd. © 2021 | Aspirare CoomunicationsPvt. Ltd. All Rights Reserved
END