0% found this document useful (0 votes)
36 views4 pages

Incident

This document contains a list of IT support tickets. It includes the ticket number, date opened, short description of the issue, caller name, priority level, current status, and assigned group for each ticket. There are a variety of technical issues reported ranging from laptop setup assistance to application access problems to password resets. The tickets are at different stages in the resolution process and distributed among teams to address.

Uploaded by

Vijay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
36 views4 pages

Incident

This document contains a list of IT support tickets. It includes the ticket number, date opened, short description of the issue, caller name, priority level, current status, and assigned group for each ticket. There are a variety of technical issues reported ranging from laptop setup assistance to application access problems to password resets. The tickets are at different stages in the resolution process and distributed among teams to address.

Uploaded by

Vijay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Number Opened Short description Caller Priority State Assignment group

INC087972 2022-12-28 21:22:21 New Laptop set up. Joseph 4 - Low In Progress Global Service
6
INC087970 2022-12-28 21:01:13 IT Support - I am not Rossino
Evelyn 4 - Low In Progress Desk
Global Service
0
INC087028 able to open
2022-12-20 15:12:13 GC Oracle EBS ALL Steele
Terence 4 - Low On Hold Desk
Global Service
8
INC087951 2022-12-28 17:56:17 IT Support - I don't Huang
Application Issues - Michał 4 - Low On Hold Desk
Global Service
9
INC087966 2022-12-28 20:28:01 have access
IT Support - Ito
have Wojenko
Jordan 3 - Medium In Progress Desk
Global Service
9
INC087354 received a new
2022-12-22 21:08:14 D3YT2T3 - I'm Jones
Jacqueline 4 - Low On Hold Desk
Global Service
6
INC087518 unable to save
2022-12-24 00:21:37 IT Support - Im PDF Power
Travis 4 - Low On Hold Desk
Global Service
6
INC087841 trying to access
2022-12-27 22:30:19 Outlook setup on the George
Danny 4 - Low On Hold Desk
Global Service
6
INC087862 new
2022-12-28 01:31:05 IBC: mobile Molezion
Ranjitha P 4 - Low On Hold Desk
Global Service
9
INC087862 01185222533929
2022-12-28 01:29:31 eIC Support - I am Mohammed 4 - Low On Hold Desk
Global Service
7
INC087954 not able to connect
2022-12-28 18:33:56 IT Support - I have Tom ayaz 4 - Low In Progress Desk
Global Service
8
INC087966 received a new
2022-12-28 20:21:03 IT Support - My Famiglietti
Monica Ye 3 - Medium On Hold Desk
Global Service
2
INC087972 account can't log in
2022-12-28 21:15:44 IT Support - I keep Josiah 4 - Low In Progress Desk
Global Service
0
INC086873 getting an error
2022-12-19 16:10:48 Unity Citrix (GC & in Hutchison
Mahesh 4 - Low On Hold Desk
Global Service
7
INC087880 AIS ERP Portal) Ghule
2022-12-28 06:11:13 IT Support - I cannot James Rice 4 - Low On Hold Desk
Global Service
4
INC087917 log into the
2022-12-28 11:13:48 Windows Time
Password Moises 3 - Medium On Hold Desk Service
Global
1
INC087820 2022-12-27 19:23:42 reset for Moises
IT Support - Aguirre
Kamesha 4 - Low In Progress Desk
Global Service
8
INC087793 Microsoft 365 -
2022-12-27 14:37:51 IT Support - Outlook Hurd
Mohamed 3 - Medium On Hold Desk
Global Service
5
INC087486 2022-12-23 19:30:54 is notPetsche
A.E. open, the Mahrous
Don 4 - Low On Hold Desk
Global Service
7
INC087963 Application
2022-12-28 20:04:05 IT Support -Support
Hello. Sprong
Ádám 4 - Low In Progress Desk
Global Service
7
INC087954 My outlook is
2022-12-28 18:29:55 IT Support - My really Török
Marwa 3 - Medium In Progress Desk
Global Service
5
INC087110 2022-12-21 00:32:46 password
IT Supportis- expired,
I am Kandil
Sue 4 - Low In Progress Desk
Global Service
7
INC087970 experiencing
2022-12-28 21:04:37 GC Oracle EBS issues Semaszczu
Gary Staley 3 - Medium In Progress Desk
Global Service
2
INC087963 2022-12-28 20:01:48 Application Issues -
Password Reset George 3 - Medium In Progress Desk
Global Service
5
INC087935 Mark Rasmussen
2022-12-28 14:32:33 I can't open the AX Willingham
Sara 3 - Medium In Progress Desk
Global Service
0
INC087937 2022-12-28 14:56:33 application.
MFA Setup the GHALI
Chau Cao 4 - Low On Hold Desk
Global Service
6
INC087442 2022-12-23 08:49:41 IT Support - pls help Vicky Ding 4 - Low On Hold Desk
Global Service
1 us to check- the
INC087339 2022-12-22 19:00:09 C36Q4M3 My Raquel 4 - Low On Hold Desk
Global Service
5 laptop was
INC087938 2022-12-28 15:02:56 IT Support - Hi, Caldeira
Dominika 4 - Low In Progress Desk
Global Service
5
INC087834 2022-12-27 21:39:55 please install
IT Support - Need to Puchalska
Mohammad 4 - Low On Hold Desk
Global Service
3
INC087945 2022-12-28 16:34:12 IT Support - Hi ticket
follow on open we Khaled
Axelle 3 - Medium In Progress Desk
Global Service
2
INC087791 have
2022-12-27 14:18:34 IT 3 credit
Support -2 Pavia
Yoann 4 - Low On Hold Desk
Global Service
6
INC087876 2022-12-28 05:05:35 problems
IBC: 7753342845 | Msika
Jose M 4 - Low On Hold Desk
Global Service
1
INC087522 2022-12-24 01:49:31 User unable- This
IT Support to login
is DelaLuz-
Andrew 4 - Low On Hold Desk
Global Service
6 regarding a firewall
INC087823 2022-12-27 19:58:05 IT Support - USER Bowers
Bernard 4 - Low On Hold Desk
Global Service
7
INC087329 ACCOUNT
2022-12-22 16:58:01 GC Oracle EBS Feltin
Zsófia 4 - Low On Hold Desk
Global Service
2
INC087446 2022-12-23 10:13:53 IT Support -Issues
Application Outlook- Várkoly
Adrian Kłos 4 - Low On Hold Desk
Global Service
9
INC087960 2022-12-28 19:30:35 is
IT not responding
Support - An Vladimir 4 - Low In Progress Desk
Global Service
9
INC087943 "Elevated Access
2022-12-28 15:52:37 IT Support - We Golovko
Annika 3 - Medium In Progress Desk
Global Service
3
INC087964 have want
2022-12-28 20:12:22 User a shared
to add Persson
Kimberly 4 - Low In Progress Desk
Global Service
3
INC087350 printer 10.23.209.37
2022-12-22 20:33:27 User has raised a Hancock
Raquel 4 - Low In Progress Desk
Global Service
4
INC087571 2022-12-24 14:38:12 request
IT Support - Dear IT Caldeira
Oliver 4 - Low On Hold Desk
Global Service
8
INC087972 2022-12-28 21:25:30 Team, can -you
IT Support Not Hoffmann
Dhavalkum 4 - Low In Progress Desk
Global Service
7
INC087954 able
2022-12-28 18:32:03 IT to connect
Support - Hi to ar Sutaria
Grzegorz 4 - Low On Hold Desk Service
Global
6 Team ! Wydymus Desk
INC087181 2022-12-21 14:36:49 IT Support - Can Seyedehsa 4 - Low On Hold Global Service
0
INC087763 2022-12-27 10:15:53 you please -re-
G6LH6Q3 Cannot ra
Yeruva 4 - Low On Hold Desk
Global Service
6
INC087794 2022-12-27 14:52:06 Password Reset for Reddy
access America's Deepak 3 - Medium On Hold Desk
Global Service
3
INC087829 Erick Moran
2022-12-27 20:45:05 The password is Nahar
Steve 3 - Medium On Hold Desk
Global Service
6
INC087553 incorrect.
2022-12-24 08:09:43 Password Reset Morse
Bhuvanesh 3 - Medium On Hold Desk
Global Service
6
INC087947 Request
2022-12-28 17:08:42 Password Reset- wari
SyedS U 4 - Low In Progress Desk
Global Service
4 137654/Stephanie.C Affanulla Desk
Assigned to Updated Updated by
Devendra 2022-12-28 21:41:02 153935
Patil
Devendra 2022-12-28 21:01:13 Z17295
Patil
Devendra 2022-12-28 13:30:41 153935
Patil
Devendra 2022-12-28 21:19:32 153935
Patil
Ganesh 2022-12-28 21:38:42 134909
Pawale
Ganesh 2022-12-28 16:22:16 134909
Pawale
Janardhan T 2022-12-28 01:44:21 153647
S
Janardhan T 2022-12-28 04:46:19 153647
S
Krishna Arya 2022-12-28 01:40:25 134504
Krishna Arya 2022-12-28 04:57:48 134504
Kumaran J 2022-12-28 20:18:30 134916
Kumaran J 2022-12-28 21:40:57 134916
Kumaran J 2022-12-28 21:16:05 130095
Mahesh 2022-12-28 18:47:36 135111
Ghule
Mangesh 2022-12-28 09:47:56 133642
Pawar
Mangesh 2022-12-28 13:31:06 133642
Pawar
Priyanka N 2022-12-28 18:45:33 A80009
Priyanka N 2022-12-28 13:48:59 154833
Priyanka N 2022-12-28 13:54:39 154833
Priyanka N 2022-12-28 21:02:57 154833
Rajender R 2022-12-28 18:58:48 A41482
Rajender R 2022-12-28 21:05:14 A76270
Rajender R 2022-12-28 21:09:32 147252
Rajender R 2022-12-28 20:11:11 A41482
Rajender R 2022-12-28 17:41:56 A41482
Rajender R 2022-12-28 15:35:51 154516
Rudrayya 2022-12-28 06:44:20 137177
Hosamath
Saichandu 2022-12-28 13:06:12 133271
Neerunemul
Saichandu 2022-12-28 18:51:34 A91513
Neerunemul
Shaik Fayaz 2022-12-28 21:02:14 134989
Ahammed
Shanthi 2022-12-28 21:28:33 154516
Priya K E
Shanthi 2022-12-28 19:59:13 154516
Priya
Suraj K E
Marar 2022-12-28 05:19:16 149921
Suraj Marar 2022-12-28 04:54:49 149921
Swapnil 2022-12-28 13:35:14 138193
Malpani
Swapnil 2022-12-28 13:12:28 138193
Malpani
Swapnil 2022-12-28 13:21:10 138193
Malpani
Swapnil 2022-12-28 20:21:44 138193
Malpani
Swapnil 2022-12-28 17:32:07 138193
Malpani
Swapnil 2022-12-28 20:16:01 138193
Malpani
Swapnil 2022-12-28 20:46:19 150948
Malpani
Thangaraj 2022-12-28 18:31:59 135111
Selvaraj
Thangaraj 2022-12-28 21:25:30 110822
Selvaraj
Thangaraj 2022-12-28 18:57:32 135111
Selvaraj
Thangaraj 2022-12-28 18:32:03 135111
Selvaraj
Vijay CM 2022-12-28 06:10:11 133350
Vijay CM 2022-12-27 21:44:04 156082
Vijay CM 2022-12-28 03:31:18 133350
Vijay CM 2022-12-27 22:38:01 133350
Yew Chang 2022-12-28 19:58:45 A41482
Ang

You might also like