SPPP 3
SPPP 3
www.emeraldinsight.com/2177-8736.htm
REGE
26,3 Purchase intention of organic food
under the influence of attributes,
consumer trust and perceived value
198 Isabelle Cristina Galindo Curvelo
Universidade de Sao Paulo, Sao Paulo, Brazil, and
Received 6 January 2018
Revised 6 November 2018 Eluiza Alberto de Morais Watanabe and Solange Alfinito
23 November 2018
1 March 2019 Universidade de Brasilia, Brasilia, Brazil
16 April 2019
Accepted 30 April 2019
Abstract
Purpose – The consumption of organic food increases worldwide, which raises the need for studies that try
to understand the variables that affect the consumption of this kind of food. The purpose of this paper is to
analyze the influence of attributes, consumer trust and perceived value on purchase intention of organic food.
Design/methodology/approach – A descriptive quantitative research was conducted through a survey of
247 valid cases of organic food consumers. For the purposes of analysis, exploratory factorial and linear
regression analyzes were chosen.
Findings – Exploratory factor analysis showed that all tested constructs were valid for the Brazilian context.
Linear regression analyses showed that emotional value, consumer trust and the attribute “sensory appeal”
affect the purchase intention of organic food. Emotional value had a stronger relationship and sensory appeal
showed a negative relationship with purchase intention.
Practical implications – Research results can help managers increase the likelihood of buying organic
foods through strategic marketing management focused on emotional value and sensory appeal factors.
Originality/value – The study offers value to the study of organic foods in view that this theme is not much
explored in the Brazilian scenario even with the market in an increasing pattern, as well as the combination of
perceived value, attributes, trust and purchase intention as variables in a single prediction model.
Keywords Organic food, Sensory appeal, Trust, Perceived value, Purchase intention
Paper type Research paper
1. Introduction
Sustainability has been widely discussed in the current global scenario, thanks to people’s
growing ecological awareness and the emergence of pro-environmental movements (Bamberg &
Möser, 2007). This has strengthened consumers’ wish and need to get products that match this
new perspective (Aertsens, Mondelaers, Verbeke, Buysse, & Van Huylenbroeck, 2011). They are
consumers increasingly aware of the consequences of their consumption acts, which form a
segment called “green market,” or the green consumer’s market (Peattie, 2010). In the food sector,
there is a significant increase of the demand for organic products. They are consumers who
continually incorporate these products into their daily eating habits (Aschemann-Witzel &
Hamm, 2010). This is explained by their changes of attitude, beliefs, values and motivations, and
by a more critical position regarding food safety and the consumption of processed food
(Wilcock, Pun, Khanona, & Aung, 2004; Nocella & Kennedy, 2012).
In this context, the organic food market, which is the focus of this paper, is one of the
fastest growing markets in recent years in several countries, including Brazil. Organic food
© Isabelle Cristina Galindo Curvelo, Eluiza Alberto de Morais Watanabe and Solange Alfinito. Published
in Revista de Gestão. Published by Emerald Publishing Limited. This article is published under the
Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and
Revista de Gestão create derivative works of this article (for both commercial and non-commercial purposes), subject to full
Vol. 26 No. 3, 2019
pp. 198-211 attribution to the original publication and authors. The full terms of this licence may be seen at
Emerald Publishing Limited http://creativecommons.org/licences/by/4.0/legalcode
2177-8736
DOI 10.1108/REGE-01-2018-0010 The authors would like to thank CNPQ for research funding.
is produced in 170 countries around the world. Global sales of organic food and beverages Purchase
reached US$72bn in 2013. Brazil is one of the main producers and the largest consumer intention of
market for organic food in Latin America (Willer & Lernoud, 2016). organic food
Despite this increase, the number of studies with consumers of organic food is still small
(Hsu, Chang, & Lin, 2016; Nandi, Bokelmann, Gowdru, & Dias, 2016). It is even smaller
regarding consumers’ intention to buy organic food, which is very relevant in this emerging
market. It addresses the possibility of planning a purchase or the willingness to really buy a 199
product in the future (Yin, Wu, Du, & Chen, 2010).
Therefore, our objective was to evaluate the influence of different aspects on consumer
purchase intention of organic food. These aspects are the attributes of organic food,
consumer trust in organic food and its perceived value.
Its attributes deserve attention, since there is empirical evidence that consumers of
organic food find it healthier, with higher nutritional content, safer and more sustainable,
when compared to conventional food (Hoppe, Vieira, & Barcellos, 2013; Marian &
Thøgersen, 2013). In other words, it is a product with special attributes, which can be
determining for consumer purchase intention.
Regarding consumer trust, it can also affect the purchase intention significantly, since
the lack of consumer trust has a strong negative effect on purchase behavior of organic food
(Pivato, Misani, & Tencati, 2008; Nuttavuthisit & Thøgersen, 2017). Thus, as highlighted by
Krystallis and Chryssohoidis (2005), it is a market that considers trust as its main value.
Hence, trust is associated with the perceived value of a product by the consumer, and is the
last element we chose to investigate in this study.
Perceived value is the result of an assessment made by the consumer, and of the
sacrifices incurred in the exchange for the benefits achieved from the purchase of a
particular product (Zeithaml, 1988; Slater & Narver, 2000; Sirdeshmukh, Singh, & Sabol,
2002). We specify these aspects and the others previously mentioned in the next section.
2. Theoretical background
Purchase intention
Purchase intention is based on a study between consumer behavior and his/her intentions,
which makes this construct very important for consumer research (Ghalandari & Norouzi,
2012). Intention is a relevant dimension in marketing literature, used by companies to
predict sales of new products or the repeated purchase of existing products (Diallo, 2012),
and it shows the consumer trend to buy goods or services in the same store, and share
his/her experience with friends and family (Cronin, Brady, & Hult, 2000).
With regard to organic products, purchase intention can be affected by several elements,
such as health perception, environmental awareness, product availability, perceived quality,
product distribution, nutritional value, among others. Rana and Paul (2012) pointed out that not
only the health factor affects the purchase intention, but also the availability and quality of
these products. Iyer, Davari, and Paswan (2016 ) studied the relationship between purchase
intention and variables such as price, value, social awareness and environmental awareness of
green products. However, only environmental awareness was directly associated with
purchase intention, confirming the results of Yadav and Pathak (2016). Maichum, Parichatnon,
and Peng (2017) identified that, in addition to environmental awareness, knowledge and
attitude toward the environment positively affect the intention to buy green products.
Liang (2016) investigated other relationships between the purchase intention of organic food
and properties, certification mechanisms, retail channels and prices of these products. He
observed that factors such as certification, retail channel, nutritional value and environmental
protection have a positive impact on the purchase intention. As for the price, where organic
products were cheaper, consumers showed more concern for product certification. Thus,
consumers emphasize trust in the store or the supermarket where such products were purchased.
REGE Mainardes, Araujo, Lasso, and Andrade (2017), in a research conducted in Brazil,
26,3 investigated the relationship between personal values and attitudes and the purchase intention
of organic food, and found a positive influence of values related to conservatism, self-promotion
and openness to change regarding the purchase behavior toward this kind of food.
Therefore, it is important to understand the purchase intention of organic food. The most
relevant aspects identified herein were consumer trust, the perceived value of the product,
200 along with its attributes. Hence, we chose these variables for the research, which are
described below.
Consumer trust
Consumer trust is defined as a belief, feeling, or expectation about the trading partner’s
loyalty, which results from his/her intention, integrity or competence (Moorman, Zaltman, &
Deshpandé, 1992). When we transfer this concept into the organic food scenario, it adds
trust in products and in certification.
Organic certification is based on aspects related to the preservation and regeneration of
ecosystems and people and indicates that production must be accomplished without the use
of pesticides and other chemical materials (Barrett, Browne, Harris, & Cadoret, 2002).
In Brazil, the most relevant certificates are Organic Brazil, from Instituto Biodynamica, and
Ecocert (Machado & Viana, 2011).
Trust in organic food is difficult to assess. This is due to the absence of visible
characteristics of the product at the time of purchase, so the consumer can only rely on the
seals and certifications that are tagged on the products (Kohlraush, Campos, & Selig, 2004).
Wrong or insufficient knowledge about the production process and the certification
standards can lead the consumer to perceive no difference between a certified and a
non-certified product ( Janssen & Hamm, 2012). It is worth mentioning that certification
sources and certification systems affect consumer trust and purchase intention, as
Sønderskov and Daugbjerg (2011) and Liang (2016), respectively, observed.
Regarding the influence of consumer trust on purchase intention, Teng and Wang (2015)
found a positive and significant relationship between these two constructs in a study carried
out in Taiwan. On the other hand, Nuttavuthisit and Thøgersen (2017) tested the theory of
planned behavior by including trust in the structural model. Results also suggest that trust
positively affects consumer purchase intention.
Perceived value
Perceived value is a complex concept, and there is no consensus in the literature on its
definition and characteristics (Sánchez-Fernández & Iniesta-Bonillo, 2007). One of them is
that perceived value involves a general assessment made by the consumer regarding the
utility of a product or service, based on the perceptions of what is received and what is paid
for (Zeithaml, 1988).
According to Sweeney and Soutar (2001), perceived value has four dimensions:
functional value – utility that the consumer perceives when making a choice that will bring
him/her practical or utilitarian results; economic value – financial value involved in the
exchange; social value – related to social acceptance in a given reference group, due to
the choice made; and emotional value – related to positive emotional aspects derived from
the choice made. We adopted herein these four dimensions of perceived value.
In a review by Shaharudin, Pani, Mansor, and Elias (2010), the perceived value of
organic food also related to the nutrients present in the product, safety, taste and premium
price. The consumer realizes the various benefits of organic nutrition, and sometimes is
willing to pay a higher price for it. That is, from the perspective of perceived value, it is
evident a cost-benefit relationship for the consumer, and price is not really a barrier for the
acquisition of this type of food. Singh and Verma (2017) investigated the factors that Purchase
influence the purchase of organic food by Indian consumers and, among them, the intention of
perceived price (cost-benefit) stood out, positively affecting their purchase intention. organic food
Attributes of organic food
In addition to the factors related to perceived value, literature mentions various attributes of
organic food in order to understand consumer behavior. Several studies quote the 201
health-related benefit as one of the main attributes for the consumption of organic food, as
pointed by Loebnitz and Aschemann-Witzel (2016) and Thøgersen, Barcellos, Perin, and
Zhou (2015). In addition to the health benefit, Thøgersen et al. (2015) highlight the
importance of flavor and environmental concern in the attitude of consumers that buy
organic products. Roitner-Schobesberger, Darnhofer, Somsook, and Vogl (2008) conducted a
study in Bangkok, and emphasized that, along with health benefits, the demand for new,
“trendy” and tastier products was an important predictor of organic food consumption.
More recently, Janssen (2018) carried out a study in Germany and analyzed panel data from
9,470 households. The results suggest that aspects related to health and environmental
protection positively affect the purchase of organic food, and are their main predictors.
Another relevant attribute is price (Roitner-Schobesberger, Darnhofer, Somsook, & Vogl,
2008). Suh, Eves, and Lumbers (2015) found a negative relationship between price and
consumer purchase behavior in South Korea. Lee and Yun (2015), in a survey conducted in
the USA, confirmed the negative effect of organic food price on consumers’ behavior. In
addition, other elements stood out: nutritional content, related to the presence of nutrients,
vitamins and minerals; natural content, linked to the absence of additives and artificial
ingredients; ecological well-being, related to environmental concern; and sensory appeal,
linked to taste, appearance and texture of organic food.
In the case of fruits and vegetables, the perceived freshness, a criterion related to sensory
appeal, is one of the most important factors for buying this kind of food (Chang & Zepeda,
2005; Shafie & Rennie, 2012). In contrast, Costanigro, McFadden, Kroll, and Nurse (2011) and
Dolezalová, Pícha, Navrátil, Veselá, and Svec (2016) argue that consumers are willing to
sacrifice the taste and appearance of food in favor of attributes related to health.
To better understand the attributes identified in the literature, Table I summarizes the
characteristics of organic food, the dependent variables tested, their respective studies and the
type of relationship found. It shows only quantitative studies that tested the relationships
between the variables of interest. Our research included all attributes present in Table I.
Attributes/
independent variables Dependent variable Studies Type of relationship
4. Results
In order to achieve the research goals, we initially carried out EFAs for the constructs of
attributes, perceived value, trust and purchase intention.
For the attributes and the perceived value, we accomplished the analyses using the
method of principal axis factoring and direct oblimin rotation. Only factor loads above
0.45 and communalities above 0.50 were considered, following the guidelines of Lee and
Hooley (2005) for marketing constructs. The EFA results for the attributes are shown
in Table II. We checked the matrix factorability by the KMO index of 0.73. To determine the
Factors
Purchase
Ecologic Nutritional Natural Sensory intention of
Items well-being content Price content appeal organic food
AT9. Organic food is packed in an environmentally
friendly way 0.62
AT10. Organic food is produced in such a way that
animals do not feel pain 0.87 203
AT11. Organic food is produced in such a way that
respects animals’ rights 0.90
AT1. Organic food has many vitamins and minerals 0.81
AT2. Organic food keeps me healthy 0.58
AT3. Organic food is nutritious 0.74
AT4. Organic food is rich in protein 0.46
AT15. Organic food is expensive 0.95
AT16. The price of organic food is high 0.95
AT5. Organic food contains no additives 0.84
AT6. Organic food has natural ingredients 0.59
AT7. Organic food does not have artificial ingredients 0.70
AT12. Organic food has good appearance 0.60 Table II.
AT13. Organic food has a nice texture 0.93 Result of the
AT14. Organic food is tasty 0.53 exploratory factor
Cronbach’s α 0.84 0.72 0.95 0.73 0.72 analysis of attributes
number of factors extracted, we used the Kaiser criterion (eigenvalues W 1), which resulted
in the retention of 5 factors, with total explained variance of 70.1 percent.
Item AT8 (“Organic food is produced in such a way that does not destabilize nature’s
balance”) showed load duplicity for factors 1 and 3. Thus, we removed it from the analysis.
To check factors’ internal reliability, we calculated their Cronbach’s αs. All values were
above 0.70, as recommended by Hair, Anderson, Tatham and Black (2005).
Table III shows EFA results for Perceived Value. KMO was 0.88, and four factors were
extracted by Kaiser’s criterion. Total variance explained was 68.2 percent. We calculated
Cronbach’s αs and they were above 0.70. Most items were classified as very good or
excellent (Comrey and Lee, 1992).
Next, we conducted factor analyses for the trust and purchase intention constructs,
through the principal axis factoring method, but without rotation, because they are both
uni-factor. For the trust scale, KMO was 0.798, with an explained variance of 75.5 percent, with
one factor. Of the four original items, only item CONF1 (“I think organic food companies are
aware of their responsibilities”) was excluded, due to the communality below 0.50. The
Cronbach’s α for trust was 0.93. The factor loads of each item are described in Table IV.
For the purchase intention scale, KMO was 0.67, with an explained variance of
74.6 percent. All items were kept, and Cronbach’s α was 0.83. Factor loads for each item are
described in Table V.
After checking the validity of the scales adopted for the research, we carried out several
analyses of multiple linear regression in order to reach our main objective: to analyze the
relationship between trust, perceived value, attributes and purchase intention of organic
food. To do so, the factors corresponding to each construct were changed into indicators, by
calculating the Anderson Rubin scores, used to ensure that the estimated factors are not
correlated with each other (Hair, Anderson, Tatham, & Black, 2005). Next, we observed the
respective assumptions.
The multivariate extreme cases were identified by the Mahalanobis distance, and we
removed 5 additional cases from the analysis. Through correlation analysis, there was no
linearity between the attribute price and purchase intention (dependent variable) and no
REGE Factors
26,3 Emotional Functional Economic Social
Items value value value value
Table IV. CONF2. I trust that someone who sells certified organic food really sells quality organic food 0.86
Result of exploratory CONF3. I trust the quality seal of organic food 0.94
factor analysis of trust CONF4. I trust the institutions that certify organic food 0.92
other independent variables; thus, it was removed from the analysis. Data showed the
presence of homoscedasticity and absence of multicollinearity (VIF o4). However, we did
not observe data normality; therefore, we adopted the technique of resampling by
bootstrapping to check the regression models. The initial model is shown in Table VI, with
purchase intention as the dependent variable.
The final model, with the best goodness of fit for the influence on purchase intention,
resulted in the factors of emotional value, consumer trust, economic value, social value and
sensory attribute, as explained in Table VII.
The emotional value presented the highest β (0.690), followed by trust (β ¼ 0.274) and the
sensory attribute (β ¼ −0.159), economic value (β ¼ 0.156) and social value (β ¼ 0.149). The
adjusted R2 was 59.8 percent. This explanation has a great effect on purchase intention
(Cohen, 1992). According to this author, 2 percent is considered a small effect, 13 percent a
medium effect and 26 percent, a large effect.
5. Discussion
We reached several results throughout the study. Initially, regarding the sample profile,
many respondents mentioned supermarkets as a place for buying organic food. This fact is
in line with Guivant (2003), who mentioned the expansion of the organic food market in
Brazil, which is no longer exclusive of specialized stores and street markets; supermarkets
play a dominant role among supply channels.
Regarding the validity tests of the study measurements, the EFA result for attributes
confirms Lee and Yun (2015), since the distribution of items in the factors was the same.
Therefore, we kept the original factors’ names. According to Comrey and Lee (1992),
factor loads can be considered negligible (less than 0.31), poor (equal to or higher than
0.32 and up to 0.44), reasonable (equal or higher than 0.45 and up to 0.54), good (equal to or
higher than 0.55 and up to 0.62), very good (equal to or higher than 0.63 and up to 0.70)
and excellent (equal to or higher than 0.71). As shown in Table II, most loads are good,
very good and excellent, thus indicating the validity of the measurement of attributes for
the sample data.
Regarding the perceived value, we also identified the same number of factors as the scale
proposed by Sweeney and Soutar (2001). As to the original scale, only two items appeared in
factors other than the original scale. VP1 (“Organic food is good for health”) and VP6
(“Organic food is tasty”), included in the “functional value” factor in the original scale, in our
study were added to the “emotional value” factor. As Sheth, Newman and Gross (1991)
explain, emotional value is achieved when purchase decision brings feelings and emotions
to consumers. Thus, in consumer’s perception, health concern and the taste of organic food
are more related to the emotional side than to the functional side. Therefore, the result
confirms the theory, and the scale indicates evidence of validity for the Brazilian context.
The same happened in the trust and purchase intention scales, both adapted by Teng
and Wang (2015), and which kept good indices for sample data, in addition to the same
uni-factor structure. We highlight that KMO for the purchase intention scale was slightly
REGE lower than indicated by literature, but the measure is promising and, even within the
26,3 acceptable limit of KMO, brought relevant results to the study.
Regarding the final model identified in the study, consumers’ purchase intention of
organic food was strongly influenced by emotional value. This value refers to the more
subjective aspects related to the sensation of pleasure and well-being associated to the
consumption of organic food. In the study by Lee and Yun (2015), the hedonistic element,
206 linked to emotional gratification and the pleasure of consuming organic food, also had a
positive relationship with consumers’ purchase intention. The results support several
previous studies that identified the importance of the perception that organic food brings
well-being (Roitner-Schobesberger et al., 2008; Loebnitz & Aschemann-Witzel, 2016).
The second relevant factor regarding purchase intention was the consumers’
trust on certification seals and certified producers. Thus, the greater the trust in a
certification seal, the greater the likelihood that the product will be chosen, as identified by
Janssen and Hamm (2012) and Daugbjerg and Sønderskov (2012). Tung, Shih, Wei, and
Chen (2012) also attested the importance of trust for the consumption of organic food,
and the lack of trust in organic agriculture processes prevents its consumption.
Nuttavuthisit and Thøgersen (2017) examined the impact of subjective norms, attitude,
perceived control, and trust on purchase intention by organic food consumers in Thailand.
Results showed that trust plays an important role in the prediction of purchase intention,
as our study suggests.
Economic value also affected purchase intention directly, and regards the financial value
and cost-benefit perceived by consumers of organic foods (Nguyen, Vu, Phan, & Cao, 2015).
Consumers believe that organic food brings greater benefits for health (Ditlevsen, Sandøe, &
Lassen, 2019) and for the individual’s well-being (Apaolaza, Hartmann, D’Souza, & López,
2018). Thus, they are willing to pay a premium price for its acquisition.
Another predictor of purchase intention was social value, which regards the social
acceptance of the individual by the group he/she belongs to. The result also supports the
research by Nuttavuthisit and Thøgersen (2017), which proved that subjective norms affect
consumer behavior. In other words, aspects related to the social relationships of consumers
motivate the consumption of organic food.
Finally, there was a negative relationship between the sensory attribute and purchase
intention. The result differs from other studies in which taste and appearance are attributes
that positively affect purchase behavior (Chang & Zepeda, 2005; Roitner-Schobesberger
et al., 2008; Shafie & Rennie, 2012; Thøgersen, Barcellos, Perin, & Zhou, 2015). However, in
other studies they are attributes neglected by consumers who generally choose healthier
foods (Costanigro, McFadden, Kroll, & Nurse, 2011; Dolezalová, Pícha, Navrátil, Veselá, &
Svec, 2016). One possible explanation for our result is that organic food is in general not as
beautiful as conventional products, which are bigger and cleaned before being put for retail
sale. Thus, the sensory attribute, linked to product appearance, can negatively affect
purchase intention.
Of all factors analyzed in the study, we expected different results in the analysis. Natural
and nutritional content, related to health benefits, are pointed out by several studies as
predictors of the purchase of organic food (Loebnitz & Aschemann-Witzel, 2016; Janssen,
2018). Another attribute that was not significant for the explanation of purchase intention was
the price. The result differs from other studies that mentioned the negative relationship
between price and consumption of these products (Lee & Yun, 2015), and that part of the
consumers cannot pay for organic products and feel that markets charge more for this kind of
food (Whitehead & Nicholson, 2001). In our sample, results suggest that the price of organic
food does not affect purchase intention, since the cost-benefit (economic value) is more
important for the consumer. In any case, additional studies should be conducted, mainly on
the influence of health benefits and price on the behavior of organic food consumers.
6. Conclusions Purchase
The objective of this study was to analyze the influence of attributes, perceived value and intention of
trust on the purchase intention of consumers of organic food. To do this, we collected data organic food
and submitted them to EFA and multiple regressions. Results indicated that emotional
value, economic value, social value, trust and the sensory attribute affect purchase
intention. The first was the strongest predictor, and the last emerged as a negative an
unexpected result. 207
The study offers some academic contributions. The first is the focus on organic food.
This topic, from the consumer’s perspective, is not much explored in Brazil, even with the
growing market for these products. The second contribution is the combination of perceived
value, attributes, trust, and purchase intention in a single prediction model. And the third is
the evidence of scales validity for attributes, perceived value, consumer confidence and
purchase intention, regarding organic food in Brazil.
As managerial implications, our results can help strategic marketing management
focused on the factors identified for the organic food market. In order to address
emotional value, managers could create marketing communications that arouse
the feelings and sensations of consumers and show the healthy appeal of this kind of
food. As for the sensory appeal, marketing communications can increase information by
highlighting the natural and healthy appearance of organic food. The evidence
regarding consumer trust also shows the importance of organic products’ certification
and inspection.
Despite all methodological accuracy adopted in the research, we point out some
limitations. Our sampling was non-probabilistic and by convenience, and the fact that
most respondents were between 18 and 25 years old prevented the generalization of
results. In addition, if the sample were larger, we could have conducted more advanced
statistical analyses.
As suggestion for future research, we highlight the increase in the number and
heterogeneity of the sample, as well as the adoption of probabilistic sampling. Scales can be
improved from the results found – mainly purchase intention – which still does not
present the best indices. With a wider sample, it will be possible to apply confirmatory
factor analyses and use structural equation modeling. In addition to addressing consumer
purchase intention, future research may seek to measure the observed purchase behavior of
organic foods.
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Further reading Purchase
Research Institute of Organic Agriculture (FiBL) and International Federation of Organic Agriculture intention of
Moviment (IFOAM) (2015). The world organic agriculture: statistics and emerging trends 2015.
Available from: www.fibl.org/fileadmin/documents/shop/1663-organic-world-2015.pdf (accessed organic food
April 2016).
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