REFLECTIVE

LEARNING JOURNAL
MGT 162 : FUNDAMENTAL OF MANAGEMENT

PREPARED BY :

AMIRA SYASYA IDZWINA BINTI ASRUL HAKIM

2022827304
AC110 : DIPLOMA IN ACCOUNTANCY

PREPARED FOR :

MADAM AZAMIMAH BINTI BOGAL

 ABOUT ME
NAME :
AMIRA SYASYA IDZWINA BINTI ASRUL
HAKIM

BIRTH DATE &

PLACE :
24 /11 / 2004
HOSPITAL SOUTHERN MELAKA

DESIRE
OCCUPATION :
FINANCIAL ANALYST

SKILLS &
LANGGUAGE :

SKILLS: CURIOSITY AND IMAGINATION

LANGGUAGE: ENGLISH, MALAY

ACHIEVEMENT :
-SPM : 6A 2C
-DIPLOMA IN ACCOUNTANCY

ADDRESS :

2477-1 BATU 5 1/2 KAMPUNG

PINANG A, BATANG TIGA,
76400 TANJONG KLING,
MELAKA
 MY AREAS OF LEARNING

STRENGTH &
WEAKNESS
FLEXIBILITY STORYTELLING
WHEN IM EXPLAINING
I`M ABLE TO ADAPT SOMETHING I WILL
QUICKLY WHEN EXPLAIN IN A WAY THAT
SOMETHING CHANGE IS EASY TO
UNDERSTAND.

STRENGTH

RESILIANCE SENSITIVITY
IM LEARNING FROM I`M AWARE ABOUT
THE MISTAKE I DID IN WHAT OTHER PEOPLE
THE PAST MAY BE FEELING

LACK OF FOCUS PROCRASTINATION

I OFTENLY FEEL SOMETIMES I PUT OFF
OVERWHELMED AND DURING MY WORK
SCATTERED UNTIL THE LAST
MINUTE

WEAKNESS

PREFER TO DO
WORK ALONE AFRAID OF PUBLIC
RATHER THAN SPEAKING
GROUP
 DEFINITION OF COMMUNICATION :

CHAPTER THE PROCESS OF TRANSMITTING A MESSAGE TO

THE RECEIVER TO OBTAIN A RESPONSE BY WHICH A
COMMUNICATION
PERSON, GROUP OR ORGANIZATION TRANSMITS
SOME TYPR OF INFORMATION TO SNOTHER
PERSON, GROUP OR ORGANIZATION.

COMMUNICATION PROCESS :
UNDERSTANDING THE
COMPONENTS OF
COMMUNICATION WILL HELP
COMMUNICATE EFFECTIVELY
THROUGHOUT ORGANISATIONS.
THE SENDER, ENCODING, CHANNEL,
MESSAGE, RECEIVER, DECODING,
NOISE, AND FEEDBACK ARE THE
MAIN COMPONENTS OF
COMMUNICATION.
VERTICAL
COMMMUNICATION FORMAL COMMUNICATION :
HORIZONTAL
COMMUNICATION

SINGLE STRAND
GOSSIP
INFORMAL COMMUNICATION :
PROBABILITY

CLUSTER

CHAPTER
QUALITY

DEFINITION :
TQM :
QUALITY : CREATING AN ORGANIZATIONAL CULTURE
THE STANDARD OF SOMETHING AS COMMITED TO THE CONTINUOUS
MEASURED AGAINST OTHER THINGS OF A IMPROVEMENT OF SKILLS, TEAMWORK,
SIMILAR KIND; THE DEGREE OF PROCESSES, PRODUCT AND SERVICE
EXCELLENCE SOMETHING. QUALITY, AND CUSTOMER SATISFACTION

PERFOMANCE DIMENSIONS OF QUALITY :: PERCEIVED QUALITY

AESTHETIC
FEATURES

RELIABILITY SERVICEABILITY

CONFORMANCE DURABILITY
 PRINCIPLES OF TQM :

CUSTOMER-DRIVEN STANDARDS DO IT RIGHT THE FIRST TIME, EVERY TIME

STANDARDS THAT ARE MOTIVATED BY THE
NEEDS OF THE CONSUMER ARE THOSE THAT REPRESENT THE CORE OF A COMPANY THAT
THE CUSTOMER CAN SEE AND MEASURE. THESE IS ALWAYS IMPROVING. IT IS THE USE OF
OPERATIONAL STANDARDS ARE FOCUSED ON TECHNIQUES AND HUMAN RESOURCES TO
THE NEEDS AND OBJECTIVES OF THE ENHANCE ALL ORGANISATIONAL PROCESSES
CONSUMER RATHER THAN THOSE OF THE AND GO ABOVE AND BEYOND CURRENT AND
BUSINESS, SUCH AS PRODUCTIVITY AND FUTURE CLIENT EXPECTATIONS.
EFFICIENCY.

MAKE CONTINUOUS IMPROVEMENT BUILD TEAMWORK AND EMPOWERMENT

A WAY OF LIFE
MANAGERS MUST COMMUNICATE, AND GIVE
TO PROVIDE SUPERIOR CUSTOMER VALUE AND COMMITMENT IN ORDER TO ENSURE THE
MEET CUSTOMERS NEED. A TOOL TO EFFECTIVENESS OF TQM. THIS CAN BE SEEN
COORDINATE ORGANIZATIONS IN PRACTICING WHEN EMPLOYEES PERFORM WELL AND ARE
TQM IS BENCMARKING. SUPPPORTED BY MANAGEMENT.

THE TOOLS OF TQM :

BENCHMARKING FISHBONE DIAGRAM

COMPETITIVE BENCHMARKING
PROCESS BENCHMARKING
STRATEGIC BENCHMARKING

CHAPTER
INTRODUCTION
MANAGEMENT IS THE SKILL OF MAXIMISING THE USE OF
MATERIAL AND HUMAN RESOURCES TO ACCOMPLISH
DESIRED GOALS, BOTH SHORT-TERM AND LONG-TERM.
ISLAMIC MANAGEMENT THEORY HAS BEEN GROUNDED IN
REALITY SINCE THE TIME OF THE PROPHET MUHAMMAD. IT
ALSO PROVIDES US WITH COMPREHENSIVE GUIDELINES
ON HOW TO CONDUCT OUR BALANCED AND EQUITABLE
ECONOMIC LIFESTYLE. THIS STYLE OF MANAGEMENT
ADHERES TO THE DIRECT TEACHINGS OF ISLAM MADE BY
PROPHET MUHAMMAD AND DERIVED FROM THE AL-
QUR'AN AND AS-SUNNAH.

TIME IS TO BE WELL INVESTED, UPHOLD AND INTERNALIZE

NOT TO BE WASTED THE ISLAMIC ETHICAL VALUES

INTERGRATE BOTH GOALS SHOULD BE NO FAVOURITISM

SELF-CRITICISM SHOULD BE PRINCIPLES EMPLOYEES MUST BE PAID

EXERCISED SUFFICIENTLY,FAIRLY &
PROMPTLY

HUMAN NATURE AND NEEDS CONSULTATION BASED ON

SHOULD BE CONSIDERED MUTUAL DISCUSSION
SIMULTANEOUSLY
SHOULD BE CONDUCIVE THE RELIGIOUS VALUE OF
REWARDS FRO EXCEPTIONAL WORK SHOULD BE
ACHIEVEMENT INTERGRATED INTO THE WORK
 CHARACERISTIC OF ISLAMIC
LEADERS

HAS ALLEGIANCE TO ALLAH ADHERES TO THE SYARIAH

HAS GLOBAL PERCEIVED GOALS, DELEGATES TRUST

NOT INDIVIDUALS

PRINCIPLES OF ISLAMIC
LEADERS

AS-SYURA MASRUI`AH

JUSTICE QUALITIFICATION

FREEDOM OF EXPRESSION REWARD

FUNCTIONS OF ISLAMIC
MANAGEMENT

PLANNING ORGANIZING

WHEN IT COMES TO ESTABLISHING OBJECTIVES

OR GOALS, ISLAM USES THE PLANNING
METHOD. ISLAM HOLDS THAT ALLAH CREATED ORGANIZING INCLUDES CREATING AN
HUMANS TO BE THE KHALIFAH AND THAT THEY ORGANISATIONAL FRAMEWORK, LEVERAGING
SHOULD DEVOTE THEIR ATTENTION TO TWO RESOURCES, DELEGATING AND
PURPOSE : DECENTRALISING CONTROL, AND USING
LONG TERM GOALS : BEING A WORTHY SERVANT AUTHORITY.
SHORT TERM GOAL : ACADEMIC ACHIEVEMENT

LEADING CONTROLLING

ISLAM'S SYSTEM OF GOVERNMENT MAY NOT

OPERATE ON THE SAME PRINCIPLES AS THE
ISLAM DEFINES LEADING AS THE PROCESS OF
ESTABLISHED SYSTEM. MECHANISMS LIKE
INSPIRING OTHERS TO MOVE IN A PARTICULAR
INTERNAL OR EXTERNAL CONTROLS,
DIRECTION. ISLAM HOLDS THAT A LEADER
ECONOMIC OR PERSONAL CONTROLS,
SHOULD PUT OTHERS FIRST AND AID IN THEIR
SOCIETAL OR LEGAL CONTROLS, AND SO
ADVANCEMENT.
FORTH, MUST NOT GO AGAINST THE
FUNDAMENTAL TENETS OF THE SYARIAH.
 WHAT DID I LEARN

CHAPTER 8
IT IS CLEAR THAT EFFECTIVE COMMUNICATION IS
CRUCIAL FOR ANY BUSINESS, HENCE IT SHOULD BE
VALUED HIGHLY IN ORDER TO ACHIEVE
ORGANISATIONAL SUCCESS ON THE WHOLE. EVERY
ORGANIZATION'S MANAGEMENT SHOULD ESTABLISH
POLICIES AND PROCESSES TO GUARANTEE EFFECTIVE
COMMUNICATION. EFFECTIVE COMMUNICATION
ENHANCES INTERPERSONAL RELATIONSHIPS WITHIN
AN ORGANISATION AND AIDS IN THE COORDINATION
OF MANY ACTIVITIES. IT IS CHALLENGING TO SELECT A
SPECIFIC KIND OF COMMUNICATION BECAUSE THERE
ARE MANY LEVELS IN A BUSINESS. TO MAKE SURE
THAT INFORMATION IS CONVEYED FROM ONE PERSON
TO ANOTHER IN THE MOST SUITABLE AND TIMELY
MANNER, MANY FORMS OF COMMUNICATION ARE
USED.

CHAPTER 9

MANY COMMERCIAL ENTERPRISES ALL OVER THE

WORLD USE TOTAL QUALITY MANAGEMENT. IT IS A
TRIED-AND-TRUE STRATEGY FOR ESTABLISHING A
QUALITY-CONSCIOUS CULTURE THROUGHOUT THE
ORGANIZATION'S VERTICAL AND HORIZONTAL LAYERS.
WHEN IMPLEMENTING TQM, ONE SHOULD CONSIDER
THE EXPENSE EVEN THOUGH THERE ARE MANY
ADVANTAGES
FOR SMALL BUSINESSES, THE COSTS CAN OUTWEIGH
THE IMMEDIATE AND LONG-TERM ADVANTAGES.

CHAPTER 10
ALL OF THE MANAGEMENT DISCIPLINES, INCLUDING
ORGANISING, LEADING, AND CONTROLLING, ARE
COMPATIBLE WITH ISLAM. THE MANAGER MUST GAIN
AS MUCH KNOWLEDGE AS HE CAN ABOUT THE
PROJECT HE IS ORGANISING AND IMPLEMENTING IN
ORDER TO BE EFFECTIVE, EFFICIENT, AND MORE
PRODUCTIVE. ISLAMIC MANAGEMENT ADHERES TO A
VARIETY OF MORAL STANDARDS THAT WERE
DEVELOPED SPECIFICALLY FOR HUMANITY AND THE
WELFARE OF ALL PEOPLE. IT DOES NOT INCLUDE THE
CONTROL OF SOCIALLY DESTRUCTIVE PRODUCTIONS
LIKE PROSTITUTION, ALCOHOLIC BEVERAGES,
GAMBLING, AND OTHERS. THE ISLAMIC MANAGEMENT
FRAMEWORK DOES NOT INCLUDE ANY ACTIONS THAT
ARE DEEMED HARAM IN ISLAM OR ILLEGAL BECAUSE
THEY ARE ALL PROHIBITED AND DO MORE HARM THAN
GOOD TO HUMANITY.
 LOW MOTIVATION
THE DIFFICULTIES
ALWAYS WORRYING ABOUT FAILURE ENCOUNTERED WHILE
TOO MANY
TRYING TO
DISTRACTIONS UNDERSTAND THE
SOCIAL MEDIA, FRIENDS, PHONE HAVE A CHAPTER AND THE
PART TO PLAY IN WREAKING HAVOC ON REASONS
MY ABILITY TO FOCUS ON STUDYING.

DIDN`T ENJOY THE

SUBJECT
SOMETIMES I SIMPLY FIND IT

BORING OR FEEL NOT GOOD AT IT

HOW I GET THROUGH ???

ELIMINATE THE THINGS I

KEEPING SOME
KNOW TO BE MY
MOTIVATIONAL QUOTES BY MY
WEAKNESSES FROM MY
DESK
WORKSPACE

GOING FOR A BRISK WALK OR

CHANGE MY MINDSET
DOING SOME EXERCISE

MY THOUGHTS AND FEELING

MY THOUGHTS AND FEELINGS

TOWARDS COMMUNICATION CHAPTER IN CHAPTER 9, I FEEL LIKE QUALITY IS
IS EFFECTIVE COMMUNICATION IMPORTANT FOR ORGANIZATION
REQUIRES TWO SIDE COMMITMENT BECAUSE ITS ALL CONNECTED WITH
WHICH IS THE SENDER & THE CUSTOMER NEEDS. THE
RECEIVER. TRUST AND OPENNESS CAN ORGANIZATION WILL SURVIVES THE
BE DEVELOP IN ORGANIZATIONAL COMPETITION WITH A STABLE RANK
MEMBERS BY DEVELOPING WHEN THEY SERVES A GOOD QUALITY
CONSISTENT PERFORMANCE. I FEEL OF PRODUCT OR SERVICES. THIS IS
LIKE A PERFECTION IN IMPORTANT IN ORDER TO HAVE A
COMMUNICATION IS A MUST IN ORDER GOOD RANKING AS A SUPPLIER
TO HAVE A GREAT LIFE AS A PERSON. BECAUSE IT MEETS WHAT THE
CUSTOMERS NEED.

I FEEL LIKE ISLAMIC MANAGEMENT IS

REALLY EFFECTIVE BECAUSE IT
MANAGES OUR LIFE PROPERLY. THE
SYSTEM EMPHASIZES THAT SOME OF US
ARE RAISED BY ALLAH ON OTHERS IN
SKILLS, KNOWLEDGE, EXPERTISE AND
TEMPERAMENT AND COMMITED TO
WORK AND FULL USE OF CAPACITY. IN
ISLAMIC HISTORY, I FEEL LIKE MY LIFE IS
INTERGRATED INTO THE STEPS OF
HUMAN LIFE WHICH ARE REGULATED
BASED ON ISLAM.

CONCLUSION
IN CONCLUSION FUNDAMENTALS OF MANAGEMENT HELPED ME
A LOT IN VARIOUS ASPECT BUT THERE ARE STILL MANY ASPECTS
OF MY STUDY HABITS THAT I BELIEVE I NEED TO WORK ON TO
BECOME MORE PROFESSIONAL AND ORGANISED. IN ADDITION TO
THAT, I LEARNED NEW ABILITIES INCLUDING HOW TO
COLLABORATE WITH OTHERS ON PROJECTS AND TASKS. I'VE
COME TO UNDERSTAND HOW IMPORTANT IT IS FOR EACH TEAM
MEMBER TO WORK WELL TOGETHER TO ACHIEVE THE GREATEST
RESULTS FOR THE ASSIGNMENTS.
ADDITIONALLY, MY COMMUNICATION ABILITIES HAVE IMPROVED
SINCE I HEARD ABOUT IT IN CHAPTER 8. THIS CHAPTER SHOWED
ME HOW CRUCIAL IT IS TO PROJECT CONFIDENCE AND THE BELIEF
THAT ONE IS USING THE APPROPRIATE WORDS WHEN GIVING A
SPEECH.
TO SUM UP, THE INDIVIDUAL ASSIGNMENTS HELPED ME DEVELOP
MY INDEPENDENCE AND INTERPERSONAL SKILLS. ANY ACTION I
TAKE THAT STEMS FROM THE IDEATION AND DEFINITION
PROCESSES WILL REPRESENT MY WORK, AND IF IT FAILS, I HAVE
NO ONE TO BLAME EXCEPT MYSELF. THIS HAS MADE IT POSSIBLE
FOR ME TO BE MORE CAUTIOUS AND LEARN FROM MY ERRORS.