2KA

1-4-2 Self-diagnosis

(1) Self-diagnostic function

This unit is equipped with a self-diagnostic function. When a problem is detected, copying is disabled and the problem dis-
played as a code consisting of C followed by a number, indicating the nature of the problem. A message is also displayed
requesting the user to call for service.
After removing the problem, the self-diagnostic function can be reset by turning cover switch off and back on.

List of system errors

When an unexpected error is detected for some reason, a system error will be indicated. (When 0800 error is detected,
JAM05 is indicated.) After a system error is indicated, the error can be cleared by turning the power switch off and then on.
If the error is detected continuously, however, perform the operation shown in Table 1-4-1. If a system error occurs fre-
quently, a fault may have occurred. Check the details of the C call to take proper measures.

System error Contents Operation

0800 Image processing problem Repetition of JAM05  System error  JAM05
1800 Paper feeder communication error (optional System error  Service call  Partial operation
paper feeder) control
4100 BD initialization problem System error  Normal service call processing
4200 BD steady-state problem System error  Normal service call processing
8800 Document finisher communication error System error  Service call  Partial operation
(optional 3000-sheet document finisher) control

Table 1-4-1

1-4-20
 2KA

Partial operation control

If one of the following service codes is detected, partial operation control will be activated. Take actions to clear the cause
of the trouble and perform maintenance item U906 to reset partial operation control.

Code Contents
C0840 Faults of RTC
C1010 Lift motor 1 error
C1020 Lift motor 2 error
C1030 PF lift motor 1 error (optional paper feeder)
C1040 PF lift motor 2 error (optional paper feeder)
C1100 PF lift motor 1 error (optional 3000-sheet paper feeder)
C1110 PF lift motor 2 error (optional 3000-sheet paper feeder)
C1120 PF left lift position problem (optional 3000-sheet paper feeder)
C1130 PF right lift position problem (optional 3000-sheet paper feeder)
C2600 PF paper conveying motor error (optional paper feeder)
C8020 Punch motor problem (optional 3000-sheet document finisher)
C8030 Tray upper limit detection problem (optional document finisher)
C8040 Belt problem (optional document finisher)
C8050 Paper conveying belt motor 1 problem (optional 3000-sheet document finisher)
C8060 Paper conveying belt motor 2 problem (optional 3000-sheet document finisher)
C8070 Inner tray communication error (optional 3000-sheet document finisher)
C8140 Main tray problem (optional 3000-sheet document finisher)
Tray elevation motor problem (optional document finisher)
C8170 Side registration motor 1 problem (optional 3000-sheet document finisher)
C8180 Side registration motor 2 problem (optional 3000-sheet document finisher)
C8210 Stapler moving motor 1 error (optional 3000-sheet document finisher)
Stapler problem (optional document finisher)
C8220 Stapler moving motor 2 error (optional 3000-sheet document finisher)
C8230 Stapler motor problem (optional 3000-sheet document finisher)
C8300 Center-folding unit communication error (optional center-folding unit of 3000-sheet document finisher)
C8310 Centerfold side registration motor 2 problem (optional center-folding unit of 3000-sheet document finisher)
C8320 Centerfold paper conveying belt motor problem (optional center-folding unit of 3000-sheet document finisher)
Adjustment motor 2 problem (optional document finisher)
C8330 Blade motor problem (optional center-folding unit of 3000-sheet document finisher)
Adjustment motor 1 problem (optional document finisher)
C8340 Centerfold staple motor problem (optional center-folding unit of 3000-sheet document finisher)
C8350 Centerfold side registration motor 1 problem (optional center-folding unit of 3000-sheet document finisher)
Roller motor problem (optional document finisher)
C8360 Centerfold main motor problem (optional center-folding unit of 3000-sheet document finisher)
Slide motor problem (optional document finisher)
C8440 Sensor adjusting problem (optional document finisher)
C8460 EEPROM problem (optional document finisher)
C8500 Mailbox communication error (optional mailbox of 3000-sheet document finisher)
C8510 Mailbox drive motor problem (optional mailbox of 3000-sheet document finisher)

1-4-21
2KA

Measures against the service codes detecting fuser problems

If one of the following service codes is detected, take actions to clear the cause of the trouble and perform maintenance
item U163 to reset the service code.

Code Contents
C6000 Fuser heater 1 break
C6010 Abnormally high fuser thermistor temperature
C6020 Abnormally high fuser thermistor 1 temperature
C6030 Fuser thermistor 1 break error
C6040 Fuser heater error
C6050 Abnormally low fuser thermistor 1 temperature
C6100 Fuser heater 2 break
C6120 Abnormally high fuser thermistor 2 temperature
C6130 Fuser thermistor 2 break error
C6200 Fuser heater 1 edge break
C6220 Abnormally high fuser thermistor 1 edge temperature
C6230 Fuser thermistor 1 edge break error
C6400 Zero-cross signal error

1-4-22
 2KA

(2) Self diagnostic codes

Remarks
Code Contents
Causes Check procedures/corrective measures
C0100 Backup memory (EEPROM) device Defective main Replace the main PWB and check for cor-
problem (Main PWB) PWB. rect operation.
Reading from or writing to EEPROM
Device damage of Contact the Service Administrative Division.
cannot be performed.
EEPROM.
C0120 MAC address data error Defective main Replace the main PWB and check for cor-
For data in which the MAC address is PWB. rect operation.
invalid.
C0150 Backup memory (EEPROM) device Defective engine Replace the engine PWB and check for cor-
problem (Engine PWB) PWB. rect operation.
No response is issued from the device in
Device damage of Contact the Service Administrative Division.
reading/writing for 5 ms or more and this
EEPROM.
problem is repeated five times succes-
sively.
Mismatch of reading data from two loca-
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.
C0160 Backup memory (EEPROM) data Data damage of Contact the Service Administrative Division.
problem (Engine PWB) EEPROM.
Reading data from EEPROM is abnor-
mal.
C0170 Copy counts problem Data damage of Contact the Service Administrative Division.
A checksum error is detected in the main EEPROM.
and sub backup memories for the copy
Defective PWB. Replace the main PWB or engine PWB and
counters.
check for correct operation.
C0180 Machine number mismatch error Data damage of Contact the Service Administrative Division.
Machine number of main PWB and EEPROM.
engine PWB does not match.
C0320 Power CPU communication problem Defective engine Replace the engine PWB and check for cor-
A communication error is detected 10 PWB. rect operation.
times in succession.
C0640 Hard disk drive problem Poor contact in the Check the connection the main PWB and
The hard disk cannot be accessed. connector termi- the hard disk, and the continuity across the
nals. connector terminals. Repair or replace if
necessary.
Defective hard Run U024 (HDD formatting) without turning
disk. the power off to initialize the hard disk (see
page 1-3-20). Replace the hard disk drive
and check for correct operation if the prob-
lem is still detected after initialization.
Defective main Replace the main PWB and check for cor-
PWB. rect operation.

1-4-23
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C0800 Image processing problem Defective main Replace the main PWB and check for cor-
JAM05 is detected twice. PWB. rect operation.
C0840 Faults of RTC Defective main Replace the main PWB and check for cor-
The time is judged to go back based on PWB. rect operation.
the comparison of the RTC time and the
The battery is dis- Check visually and remedy if necessary.
current time or five years or more have
connected from the
passed.
main PWB.
C1010 Lift motor 1 error Poor contact in the Check the connection of connector of lift
After cassette 1 is inserted, lift switch 1 connector termi- motor 1 and the connector YC3 on the feed
does not turn on within 12 s. This error is nals. PWB, and the continuity across the connec-
detected four times successively. tor terminals. Repair or replace if necessary.
Broken gears or Replace lift motor 1.
couplings of lift
motor 1.
Defective lift motor Check for continuity across the coil. If none,
1. replace lift motor 1.
Defective lift switch Check if YC4-2 on the feed PWB goes low
1. when lift switch 1 is turned off. If not, replace
lift switch 1.
Poor contact in the Check the connection of connector of lift
connector termi- switch 1 and the connector YC4 on the feed
nals. PWB, and the continuity across the connec-
tor terminals. Repair or replace if necessary.
Defective PWB. Replace the feed PWB or engine PWB and
check for correct operation.
C1020 Lift motor 2 error Poor contact in the Check the connection of connector of lift
After cassette 2 is inserted, lift switch 2 connector termi- motor 2 and the connector YC3 on the feed
does not turn on within 12 s. This error is nals. PWB, and the continuity across the connec-
detected four times successively. tor terminals. Repair or replace if necessary.
Broken gears or Replace lift motor 2.
couplings of lift
motor 2.
Defective lift motor Check for continuity across the coil. If none,
2. replace lift motor 2.
Defective lift switch Check if YC4-8 on the feed PWB goes low
2. when lift switch 2 is turned off. If not, replace
lift switch 2.
Poor contact in the Check the connection of connector of lift
connector termi- switch 2 and the connector YC4 on the feed
nals. PWB, and the continuity across the connec-
tor terminals. Repair or replace if necessary.
Defective PWB. Replace the feed PWB or engine PWB and
check for correct operation.

1-4-24
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C1030 PF lift motor 1 error (optional paper Poor contact in the Check the connection of connector YC27 on
feeder) connector termi- the engine PWB and the connector on the
After cassette 3 is inserted, PF lift switch nals. PF main PWB, and the continuity across the
1 does not turn on within 12 s. This error connector terminals. Repair or replace if
is detected two times successively. necessary.
During driving the motor, the lift overcur-
Broken gears or Replace PF lift motor 1.
rent protective monitor signal is detected
couplings of PF lift
for 500 ms or more two times succes-
motor 1.
sively. However, the first 1 s after PF lift
motor 1 is turned on is excluded from Defective PF lift Check for continuity across the coil. If none,
detection. motor 1. replace PF lift motor 1.
Defective PF lift Check if YC1-7 on the PF main PWB goes
switch 1. low when PF lift switch 1 is turned off. If not,
replace PF lift switch 1.
C1040 PF lift motor 2 error (optional paper Poor contact in the Check the connection of connector YC27 on
feeder) connector termi- the engine PWB and the connector on the
After cassette 4 is inserted, PF lift switch nals. PF main PWB, and the continuity across the
2 does not turn on within 12 s. This error connector terminals. Repair or replace if
is detected two times successively. necessary.
During driving the motor, the lift overcur-
Broken gears or Replace PF lift motor 2.
rent protective monitor signal is detected
couplings of PF lift
for 500 ms or more two times succes-
motor 2.
sively. However, the first 1 s after PF lift
motor 2 is turned on is excluded from Defective PF lift Check for continuity across the coil. If none,
detection. motor 2. replace PF lift motor 2.
Defective PF lift Check if YC1-9 on the PF main PWB goes
switch 2. low when PF lift switch 2 is turned off. If not,
replace PF lift switch 2.
C1100 PF lift motor 1 error (optional 3000- Poor contact in the Check the connection of connector YC27 on
sheet paper feeder) connector termi- the engine PWB and the connector on the
A motor over-current signal is detected nals. PF main PWB, and the continuity across the
continuously for 1 s or longer. connector terminals. Repair or replace if
necessary.
PF lift motor 1 does Check the gears and remedy if necessary.
not rotate correctly
(the motor is over-
loaded).
C1110 PF lift motor 2 error (optional 3000- Poor contact in the Check the connection of connector YC27 on
sheet paper feeder) connector termi- the engine PWB and the connector on the
A motor over-current signal is detected nals. PF main PWB, and the continuity across the
continuously for 1 s or longer. connector terminals. Repair or replace if
necessary.
PF lift motor 2 does Check the gears and remedy if necessary.
not rotate correctly
(the motor is over-
loaded).

1-4-25
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C1120 PF left lift position problem (optional Poor contact in the Check the connection of connector YC27 on
3000-sheet paper feeder) connector termi- the engine PWB and the connector on the
Level switch 1 does not turn on within 30 nals. PF main PWB, and the continuity across the
s of PF lift motor 1 turning on. connector terminals. Repair or replace if
necessary.
Defective level Check if YC5-4 on the PF main PWB goes
switch 1. low when level switch 1 is turned off. If not,
replace PF lift switch 1.
Defective PF lift Check for continuity across the coil. If none,
motor 1. replace PF lift motor 1.
The PF left lift does Check the gears and belts, and remedy if
not rise properly. necessary.
C1130 PF right lift position problem (optional Poor contact in the Check the connection of connector YC27 on
3000-sheet paper feeder) connector termi- the engine PWB and the connector on the
Level switch 2 does not turn on within 30 nals. PF main PWB, and the continuity across the
s of PF lift motor 2 turning on. connector terminals. Repair or replace if
necessary.
Defective level Check if YC5-7 on the PF main PWB goes
switch 2. low when level switch 2 is turned off. If not,
replace PF lift switch 2.
Defective PF lift Check for continuity across the coil. If none,
motor 2. replace PF lift motor 2.
The PF right lift Check the gears and belts, and remedy if
does not rise prop- necessary.
erly.
C1800 Paper feeder communication error Poor contact in the Check the connection of connector YC27 on
(optional paper feeder) connector termi- the engine PWB and the connector on the
A communication error from paper nals. PF main PWB, and the continuity across the
feeder is detected 10 times in succes- connector terminals. Repair or replace if
sion. necessary.
Defective PWB. Replace the PF main PWB or engine PWB
and check for correct operation.
C1900 Paper feeder EEPROM error (optional Poor contact in the Check the connection of connector YC27 on
paper feeder) connector termi- the engine PWB and the connector on the
When writing the data, the write data and nals. PF main PWB, and the continuity across the
the read data is not continuously in connector terminals. Repair or replace if
agreement three times. necessary.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
Defective paper Replace the paper feeder with another unit
feeder. and check the operation. If the operation is
normal, replace or repair optional paper
feeder.

1-4-26
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C1950 Transfer belt unit EEPROM error Poor contact in the Check the connection of connector YC28 on
No response is issued from the device in connector termi- the engine PWB and the connector of the
reading/writing for 5 ms or more and this nals. transfer belt unit, and the continuity across
problem is repeated five times succes- the connector terminals. Repair or replace if
sively. necessary.
Mismatch of reading data from two loca-
Defective transfer Replace the transfer belt unit (see page 1-5-
tions occurs eight times successively.
belt speed PWB 28).
Mismatch between writing data and
(inner transfer belt
reading data occurs eight times succes-
unit).
sively.
C2101 Developing motor K error Poor contact in the Check the connection of connector YC16 on
The rated speed achievement signal connector termi- the engine PWB and the connector of the
does not turn to L within 2 s since devel- nals. developing motor K, and the continuity
oping motor K is activated. across the connector terminals. Repair or
The rated speed achievement signal is replace if necessary.
at the H level for 1 s continuously after
Defective drive Check if the rollers and gears rotate
developing motor K is stabilized.
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective develop- Run maintenance item U030 and check if
ing motor K. the developing motor K operates when
YC16-B4 (remote signal) on the engine
PWB goes low. If not, replace the develop-
ing motor K.
Defective engine Run maintenance item U030 and check if
PWB. YC16-B4 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.
C2102 Developing motor MCY error Poor contact in the Check the connection of connector YC16 on
The rated speed achievement signal connector termi- the engine PWB and the connector of the
does not turn to L within 2 s since devel- nals. developing motor MCY, and the continuity
oping motor MCY is activated. across the connector terminals. Repair or
The rated speed achievement signal is replace if necessary.
at the H level for 1 s continuously after
Defective drive Check if the rollers and gears rotate
developing motor MCY is stabilized.
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective develop- Run maintenance item U030 and check if
ing motor MCY. the developing motor MCY operates when
YC16-A4 (remote signal) on the engine
PWB goes low. If not, replace the develop-
ing motor MCY.
Defective engine Run maintenance item U030 and check if
PWB. YC16-A4 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.

1-4-27
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2201 Drum motor K steady-state error Poor contact in the Check the connection of connector YC8 on
Drum motor K does not keep the steady- connector termi- the motor control PWB and the connector of
state speed for 5 s successively since nals. the drum motor K, and the continuity across
the motor is stabilized. the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor K.
motor K.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2202 Drum motor C steady-state error Poor contact in the Check the connection of connector YC6 on
Drum motor C does not keep the steady- connector termi- the motor control PWB and the connector of
state speed for 5 s successively since nals. the drum motor C, and the continuity across
the motor is stabilized. the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor C.
motor C.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2203 Drum motor M steady-state error Poor contact in the Check the connection of connector YC5 on
Drum motor M does not keep the steady- connector termi- the motor control PWB and the connector of
state speed for 5 s successively since nals. the drum motor M, and the continuity across
the motor is stabilized. the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor M.
motor M.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2204 Drum motor Y steady-state error Poor contact in the Check the connection of connector YC7 on
Drum motor Y does not keep the steady- connector termi- the motor control PWB and the connector of
state speed for 5 s successively since nals. the drum motor Y, and the continuity across
the motor is stabilized. the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor Y.
motor Y.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2211 Drum motor K startup error Poor contact in the Check the connection of connector YC8 on
Drum motor K is not stabilized within 5 s connector termi- the motor control PWB and the connector of
since the motor is activated. nals. the drum motor K, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor K.
motor K.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.

1-4-28
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2212 Drum motor C startup error Poor contact in the Check the connection of connector YC6 on
Drum motor C is not stabilized within 5 s connector termi- the motor control PWB and the connector of
since the motor is activated. nals. the drum motor C, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor C.
motor C.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2213 Drum motor M startup error Poor contact in the Check the connection of connector YC5 on
Drum motor M is not stabilized within 5 s connector termi- the motor control PWB and the connector of
since the motor is activated. nals. the drum motor M, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor M.
motor M.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2214 Drum motor Y startup error Poor contact in the Check the connection of connector YC7 on
Drum motor Y is not stabilized within 5 s connector termi- the motor control PWB and the connector of
since the motor is activated. nals. the drum motor Y, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor Y.
motor Y.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2231 Drum motor K main sensor error Poor contact in the Check the connection of connector YC8 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor K, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor K.
motor K.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2232 Drum motor C main sensor error Poor contact in the Check the connection of connector YC6 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor C, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor C.
motor C.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.

1-4-29
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2233 Drum motor M main sensor error Poor contact in the Check the connection of connector YC5 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor M, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor M.
motor M.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2234 Drum motor Y main sensor error Poor contact in the Check the connection of connector YC7 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor Y, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor Y.
motor Y.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2241 Drum motor K sub sensor error Poor contact in the Check the connection of connector YC8 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor K, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor K.
motor K.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2242 Drum motor C sub sensor error Poor contact in the Check the connection of connector YC6 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor C, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor C.
motor C.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2243 Drum motor M sub sensor error Poor contact in the Check the connection of connector YC5 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor M, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor M.
motor M.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.

1-4-30
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2244 Drum motor Y sub sensor error Poor contact in the Check the connection of connector YC7 on
No signal is input to the sensor for 1.5 s connector termi- the motor control PWB and the connector of
continuously. nals. the drum motor Y, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor Y.
motor Y.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2261 Drum motor K device sensor error Poor contact in the Check the connection of connector YC8 on
The device alarm signal is input. connector termi- the motor control PWB and the connector of
nals. the drum motor K, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor K.
motor K.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2262 Drum motor C device error Poor contact in the Check the connection of connector YC6 on
The device alarm signal is input. connector termi- the motor control PWB and the connector of
nals. the drum motor C, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor C.
motor C.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2263 Drum motor M device error Poor contact in the Check the connection of connector YC5 on
The device alarm signal is input. connector termi- the motor control PWB and the connector of
nals. the drum motor M, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor M.
motor M.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.
C2264 Drum motor Y device error Poor contact in the Check the connection of connector YC7 on
The device alarm signal is input. connector termi- the motor control PWB and the connector of
nals. the drum motor Y, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum motor Y.
motor Y.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.

1-4-31
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2271 Drum position sensor K error Poor contact in the Check the connection of connector YC3 on
While the drum rotates two turns, no sig- connector termi- the main front PWB and the connector of the
nal is input to the sensor. nals. drum unit K, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum unit K (see page 1-5-26).
position sensor K.
Defective PWB. Replace the main front PWB or engine PWB
and check for correct operation.
C2272 Drum position sensor C error Poor contact in the Check the connection of connector YC5 on
While the drum rotates two turns, no sig- connector termi- the sub front PWB and the connector of the
nal is input to the sensor. nals. drum unit C, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum unit C (see page 1-5-26).
position sensor C.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.
C2273 Drum position sensor M error Poor contact in the Check the connection of connector YC7 on
While the drum rotates two turns, no sig- connector termi- the sub front PWB and the connector of the
nal is input to the sensor. nals. drum unit M, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum unit M (see page 1-5-26).
position sensor M.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.
C2274 Drum position sensor Y error Poor contact in the Check the connection of connector YC3 on
While the drum rotates two turns, no sig- connector termi- the sub front PWB and the connector of the
nal is input to the sensor. nals. drum unit Y, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective drum Replace the drum unit Y (see page 1-5-26).
position sensor Y.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.

1-4-32
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2300 Fuser motor error Poor contact in the Check the connection of connector YC25 on
After the motor drive ON signal is output connector termi- the engine PWB and the connector of the
and 1 s elapses, the rated speed reach nals. fuser motor, and the continuity across the
signal is not input continuously for 2 s. connector terminals. Repair or replace if
necessary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective fuser Run maintenance item U030 and check if
motor. the fuser motor operates when YC25-B4
(remote signal) on the engine PWB goes
low. If not, replace the fuser motor.
Defective engine Run maintenance item U030 and check if
PWB. YC25-B4 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.
C2351 Cleaning motor K error Poor contact in the Check the connection of connector YC16 on
After the motor drive ON signal is output connector termi- the engine PWB and the connector of the
and 2 s elapses, the rated speed reach nals. cleaning motor K, and the continuity across
signal is not input continuously for 1 s. the connector terminals. Repair or replace if
necessary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective cleaning Run maintenance item U030 and check if
motor K. the cleaning motor K operates when YC16-
B13 (remote signal) on the engine PWB
goes low. If not, replace the cleaning motor
K.
Defective engine Run maintenance item U030 and check if
PWB. YC16-B13 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.
C2352 Cleaning motor MCY error Poor contact in the Check the connection of connector YC16 on
After the motor drive ON signal is output connector termi- the engine PWB and the connector of the
and 2 s elapses, the rated speed reach nals. cleaning motor MCY, and the continuity
signal is not input continuously for 1 s. across the connector terminals. Repair or
replace if necessary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective cleaning Run maintenance item U030 and check if
motor K. the cleaning motor MCY operates when
YC16-A13 (remote signal) on the engine
PWB goes low. If not, replace the cleaning
motor MCY.
Defective engine Run maintenance item U030 and check if
PWB. YC16-A13 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.

1-4-33
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2400 Eject motor error Poor contact in the Check the connection of connector YC25 on
After the motor drive ON signal is output connector termi- the engine PWB and the connector on the
and 2 s elapses, the rated speed reach nals. eject motor, and the continuity across the
signal is not input continuously for 1 s. connector terminals. Repair or replace if
necessary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective eject Run maintenance item U030 and check if
motor. the eject motor operates when YC25-A5
(remote signal) on the engine PWB goes
low. If not, replace the eject motor.
Defective engine Run maintenance item U030 and check if
PWB. YC25-A5 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.
C2500 MP motor error Poor contact in the Check the connection of connector YC24 on
After the motor drive ON signal is output connector termi- the engine PWB and the connector on the
and 2 s elapses, the rated speed reach nals. MP motor, and the continuity across the con-
signal is not input continuously for 1 s. nector terminals. Repair or replace if neces-
sary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective MP Run maintenance item U030 and check if
motor. the MP motor operates when YC24-2
(remote signal) on the engine PWB goes
low. If not, replace the MP motor.
Defective engine Run maintenance item U030 and check if
PWB. YC24-3 (remote signal) on the engine PWB
goes low. If not, replace the engine PWB.
C2550 Paper conveying motor error Poor contact in the Check the connection of connector YC2 on
After the motor drive ON signal is output connector termi- the feed PWB and the connector on the
and 2 s elapses, the rated speed reach nals. paper conveying motor, and the continuity
signal is not input continuously for 1 s. across the connector terminals. Repair or
replace if necessary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective paper Run maintenance item U030 and check if
conveying motor. the motor operates. If not, replace the paper
conveying motor.
Defective PWB. Replace the feed PWB or engine PWB and
check for correct operation.

1-4-34
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C2600 PF paper conveying motor error Poor contact in the Check the connection of connector YC27 on
(optional paper feeder) connector termi- the engine PWB and the connector on the
The lock signal of the motor is detected nals. PF main PWB, and the continuity across the
above 450 ms. connector terminals. Repair or replace if
necessary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective paper PF Replace the PF paper conveying motor.
paper conveying
motor.
Defective PWB. Replace the PF main PWB or engine PWB
and check for correct operation.
C2700 Color release motor error Poor contact in the Check the connection of connector YC28 on
After driving of the color release motor connector termi- the engine PWB and the connector of the
starts, the error signal is not at the H nals. color release motor, and the continuity
level for 4 s continuously. across the connector terminals. Repair or
After driving of the color release motor replace if necessary.
starts, the release signal does not turn to
Defective color Replace the color release motor.
the L level within 5 s.
release motor.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation
C2810 Waste toner motor error Poor contact in the Check the connection of connector YC12 on
After driving of the waste toner motor connector termi- the engine PWB and the connector of the
starts, the error signal is not at the H nals. waste toner motor, and the continuity across
level for 2 s continuously. the connector terminals. Repair or replace if
necessary.
Defective drive Check if the rollers and gears rotate
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective waste Replace the waste toner motor.
toner motor.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C2950 Motor control PWB communication Poor contact in the Check the connection of connector YC14
error connector termi- and YC15 on the engine PWB and the con-
A communication error from motor con- nals. nector of the motor control PWB, and the
trol PWB is detected 10 times in succes- continuity across the connector terminals.
sion. Repair or replace if necessary.
Defective PWB. Replace the motor control PWB or engine
PWB and check for correct operation.

1-4-35
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C4000 Polygon motor synchronization prob- Poor contact in the Check the connection of connector YC13 on
lem connector termi- the engine PWB and laser scanner unit, and
The rated speed achievement signal nals. the continuity across the connector termi-
won’t turn to L in 48 s since the polygon nals. Repair or replace if necessary.
motor is activated.
Defective polygon Replace the laser scanner unit (see page 1-
motor. 5-11).
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C4010 Polygon motor steady-state problem Poor contact in the Check the connection of connector YC13 on
The rated speed achievement signal connector termi- the engine PWB and laser scanner unit, and
turns to H every other 24 s after the poly- nals. the continuity across the connector termi-
gon motor is stabilized. nals. Repair or replace if necessary.
Defective polygon Replace the laser scanner unit (see page 1-
motor. 5-11).
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C4100 BD initialization problem Poor contact in the Check the connection of connector YC13 on
When power is turned on, ASIC of connector termi- the engine PWB and laser scanner unit, and
engine PWB detects a BD error for 1 s nals. the continuity across the connector termi-
after the polygon motor is activated. nals. Repair or replace if necessary.
Defective laser Replace the laser scanner unit (see page 1-
scanner unit. 5-11).
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C4200 BD steady-state problem Poor contact in the Check the connection of connector YC13 on
connector termi- the engine PWB and laser scanner unit, and
nals. the continuity across the connector termi-
nals. Repair or replace if necessary.
Defective laser Replace the laser scanner unit (see page 1-
scanner unit. 5-11).
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C5101 Main high-voltage K error Installation defec- Check the mounting state of the charger
Abnormality of charger roller K is tiveness on roller unit K. If any problem is found, repair
detected when Vpp adjustment. charger roller unit or replace the unit.
K.
Defective charger Replace the charger roller unit K (see page
roller unit K. 1-5-27).
C5102 Main high-voltage C error Installation defec- Check the mounting state of the charger
Abnormality of charger roller C is tiveness on roller unit C. If any problem is found, repair
detected when Vpp adjustment. charger roller unit or replace the unit.
C.
Defective charger Replace the charger roller unit C (see page
roller unit C. 1-5-27).
C5103 Main high-voltage M error Installation defec- Check the mounting state of the charger
Abnormality of charger roller M is tiveness on roller unit M. If any problem is found, repair
detected when Vpp adjustment. charger roller unit or replace the unit.
M.
Defective charger Replace the charger roller unit M (see page
roller unit M. 1-5-27).

1-4-36
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C5104 Main high-voltage Y error Installation defec- Check the mounting state of the charger
Abnormality of charger roller Y is tiveness on roller unit Y. If any problem is found, repair
detected when Vpp adjustment. charger roller unit or replace the unit.
Y.
Defective charger Replace the charger roller unit Y (see page
roller unit Y. 1-5-27).
C5301 Cleaning lamp K error Poor contact in the Check the connection of connector YC3 on
connector termi- the main front PWB and the connector of the
nals. drum unit K, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective clean- Replace the drum unit K (see page 1-5-26).
ing lamp K.
Defective PWB. Replace the main front PWB or engine PWB
and check for correct operation.
C5302 Cleaning lamp C error Poor contact in the Check the connection of connector YC5 on
connector termi- the sub front PWB and the connector of the
nals. drum unit C, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective cleaning Replace the drum unit C (see page 1-5-26).
lamp C.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.
C5303 Cleaning lamp M error Poor contact in the Check the connection of connector YC7 on
connector termi- the sub front PWB and the connector of the
nals. drum unit M, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective cleaning Replace the drum unit M (see page 1-5-26).
lamp M.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.
C5304 Cleaning lamp Y error Poor contact in the Check the connection of connector YC3 on
connector termi- the sub front PWB and the connector of the
nals. drum unit Y, and the continuity across the
connector terminals. Repair or replace if
necessary.
Defective cleaning Replace the drum unit Y (see page 1-5-26).
lamp Y.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.

1-4-37
2KA-2

Remarks
Code Contents
Causes Check procedures/corrective measures
C6000 Fuser heater 1 break Defective fuser Check for continuity across each heater. If
Fuser thermistor 1 detects a temperature heater 1. none, replace the fuser unit (see page 1-5-
lower than the Ready indication temper- 31).
ature for 90 s during warming up.
Defective fuser Check for continuity across thermostat. If
Fuser thermistor 1 deduced less than
thermostat 1. none, remove the cause and replace the
130 C/266 F for 5 s during stand-by.
fuser unit (see page 1-5-31).
Fuser thermistor 1 does not reach 75 C/
167 F even after 30 s during warming Installation defec- Measure the resistance. If it is  , replace
up. tiveness on fuser the fuser unit (see page 1-5-31).
thermistor 1.
Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6010 Abnormally high fuser thermistor Defective PWB. Replace the power source PWB or engine
temperature PWB and check for correct operation.
The fuser Abnormally high signal is
detected for 60 s or more.
C6020 Abnormally high fuser thermistor 1 Installation defec- Measure the resistance. If it is  , replace
temperature tiveness on fuser the fuser unit (see page 1-5-31).
The fuser temperature exceeds 240 C/ thermistor 1.
464 F for 1 s. Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6030 Fuser thermistor 1 break error Defective fuser Check for continuity across each heater. If
During warming up, fuser thermistor 1 heater 1. none, replace the fuser unit (see page 1-5-
does not detect temperature rise of 1 C/ 31).
1.8 F for 10 s. Installation defec- Measure the resistance. If it is  , replace
When the difference of temperature of tiveness on fuser the fuser unit (see page 1-5-31).
fuser thermistor 1 and 2 becomes 90 C/ thermistor 1.
195 F or more is detected continuously
for 6 s. Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6040 Fuser heater error Defective fuser Check for continuity across each heater. If
Fuser thermistor 1 detects temperature heater 1. none, replace the fuser unit (see page 1-5-
change of 20 C/36 F or more for 160 31).
ms 100 times or more since the power is
Installation defec- Measure the resistance. If it is  , replace
turned on.
tiveness on fuser the fuser unit (see page 1-5-31).
thermistor 1.
Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6050 Abnormally low fuser thermistor 1 Defective fuser Replace the fuser unit (see page 1-5-31).
temperature heater 1.
During printing, the temperature at the
Defective PWB. Replace the power source PWB or engine
heat roller lower than 110 C/230 F is
PWB and check for correct operation.
detected continuously for 6 s.

1-4-38
 2KA-2

Remarks
Code Contents
Causes Check procedures/corrective measures
C6100 Fuser heater 2 break Defective fuser Check for continuity across each heater. If
Fuser thermistor 2 detected less than heater 2. none, replace the fuser unit (see page 1-5-
100 C/212 F for 120 s during driving. 31).
Fuser thermistor 2 deduced less than
Defective fuser Check for continuity across thermostat. If
150 C/302 F for 300 s during driving. thermostat 2. none, remove the cause and replace the
Fuser thermistor 2 deduced less than fuser unit (see page 1-5-31).
100 C/212 F for 5 s during driving.
Installation defec- Measure the resistance. If it is  , replace
tiveness on fuser the fuser unit (see page 1-5-31).
thermistor 2.
Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6120 Abnormally high fuser thermistor 2 Installation defec- Measure the resistance. If it is  , replace
temperature tiveness on fuser the fuser unit (see page 1-5-31).
The fuser temperature exceeds 190 C/ thermistor 2.
374 F for 1 s. Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6130 Fuser thermistor 2 break error Installation defec- Measure the resistance. If it is  , replace
Fuser thermistor 2 detects a temperature tiveness on fuser the fuser unit (see page 1-5-31).
of 30 C/86 F or lower for 75 s. thermistor 2.
Defective fuser Check for continuity across each heater. If
heater 2. none, replace the fuser unit (see page 1-5-
31).
Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6150 Abnormally low fuser thermistor 2 Defective fuser Replace the fuser unit (see page 1-5-31).
temperature heater 2.
Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6200 Fuser heater 1 edge break Defective fuser Check for continuity across each heater. If
During warming up, fuser thermistor 1 heater 1. none, replace the fuser unit (see page 1-5-
does not detect temperature rise of 1 C/ 31).
1.8 F for 10 s. Defective fuser Check for continuity across thermostat. If
Fuser thermistor 1 does not reach 90 C/ thermostat 1. none, remove the cause and replace the
194 F even after 30 s during warming fuser unit (see page 1-5-31).
up.
Installation defec- Measure the resistance. If it is  , replace
tiveness on fuser the fuser unit (see page 1-5-31).
thermistor 1.
Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6220 Abnormally high fuser thermistor 1 Installation defec- Measure the resistance. If it is  , replace
edge temperature tiveness on fuser the fuser unit (see page 1-5-31).
The fuser temperature exceeds 250 C/ thermistor 1.
482 F for 1 s. Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.

1-4-39
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C6230 Fuser thermistor 1 edge break error Defective fuser Check for continuity across each heater. If
Fuser thermistor 1 detects a temperature heater 1. none, replace the fuser unit (see page 1-5-
of 40 C/104 F or lower for 30 s. 31).
Installation defec- Measure the resistance. If it is  , replace
tiveness on fuser the fuser unit (see page 1-5-31).
thermistor 1.
Defective PWB. Replace the power source PWB or engine
PWB and check for correct operation.
C6400 Zero-cross signal error Poor contact in the Check the connection of connector YC4 on
While fuser heater ON/OFF control is connector termi- the engine PWB and the connector YC10 on
performed, the zero-cross signal is not nals. the power source PWB, and the continuity
input within 3 s. across the connector terminals. Repair or
replace if necessary.
Defective PWB. Replace the engine PWB or power source
PWB and check for correct operation.
C6410 Fuser unit type mismatch problem Fuser unit connec- Reinsert the fuser unit connector if neces-
Absence of the fuser unit is detected. tor inserted incor- sary.
rectly.
Different type of Install the correct fuser unit.
the fuser unit is
installed.
C7000 Toner motor problem Poor contact in the Check the connection of connector YC26 on
After driving of the toner motor starts, the connector termi- the engine PWB and the connector of the
error signal is not at the H level for 500 nals. toner motor, and the continuity across the
ms continuously. connector terminals. Repair or replace if
necessary.
Broken the gear. Check visually and replace the gear if nec-
essary.
Defective toner Run maintenance item U135 and check if
motor M/C/Y/K. the toner motor operates. If not, replace the
toner motor.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C7100 Toner container motor error Poor contact in the Check the connection of connector YC26 on
The rated speed achievement signal connector termi- the engine PWB and the connector on the
does not turn to L within 2 s since toner nals. toner container motor, and the continuity
container motor is activated. across the connector terminals. Repair or
The rated speed achievement signal is replace if necessary.
at the H level for 1 s continuously after
Defective drive Check if the rollers and gears rotate
toner container motor is stabilized.
transmission sys- smoothly. If not, grease the bushings and
tem. gears. Check for broken gears and replace if
any.
Defective toner Run maintenance item U030 and check if
container motor. the toner container motor operates when
YC26-A7 (remote signal) on the engine
PWB goes low. If not, replace the toner con-
tainer motor.
Defective engine Run maintenance item U030 and check if
PWB. YC26-A7 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.

1-4-40
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C7101 Toner sensor K problem Defective develop- Replace the developing unit K (see page 1-
Sensor output value of 60 or less or 944 ing unit K. 5-25).
or more continued for 3 s.
Defective PWB. Replace the main front PWB or engine PWB
and check for correct operation.
C7102 Toner sensor C problem Defective develop- Replace the developing unit C (see page 1-
Sensor output value of 60 or less or 944 ing unit C. 5-25).
or more continued for 3 s.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.
C7103 Toner sensor M problem Defective develop- Replace the developing unit M (see page 1-
Sensor output value of 60 or less or 944 ing unit M. 5-25).
or more continued for 3 s.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.
C7104 Toner sensor Y problem Defective develop- Replace the developing unit Y (see page 1-
Sensor output value of 60 or less or 944 ing unit Y. 5-25).
or more continued for 3 s.
Defective PWB. Replace the sub front PWB or engine PWB
and check for correct operation.
C7200 Broken internal thermistor wire Poor contact in the Check the connection of connector YC13 on
An abnormal value is detected in the connector termi- the engine PWB and laser scanner unit, and
input data to inner temperature sensor 1. nals. the continuity across the connector termi-
nals. Repair or replace if necessary.
Defective laser Replace the laser scanner unit (see page 1-
scanner unit. 5-11).
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C7210 Short-circuited internal thermistor Poor contact in the Check the connection of connector YC13 on
An abnormal value is detected in the connector termi- the engine PWB and laser scanner unit, and
input data to inner temperature sensor 1. nals. the continuity across the connector termi-
nals. Repair or replace if necessary.
Defective laser Replace the laser scanner unit (see page 1-
scanner unit. 5-11).
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C7240 Broken internal thermistor 2 wire Poor contact in the Check the connection of connector YC8 on
An abnormal value is detected in the connector termi- the engine PWB and the continuity across
input data to inner temperature sensor 2. nals. the connector terminals. Repair or replace if
necessary.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C7250 Short-circuited internal thermistor 2 Poor contact in the Check the connection of connector YC8 on
An abnormal value is detected in the connector termi- the engine PWB and the continuity across
input data to inner temperature sensor 2. nals. the connector terminals. Repair or replace if
necessary.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.

1-4-41
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C7401 Developing unit K type mismatch Developing unit Reinsert the developing unit connector if
problem connector inserted necessary.
Absence of the developing unit K is incorrectly.
detected.
Different type of Install the correct developing unit.
the developing unit
is installed.
C7402 Developing unit C type mismatch Developing unit Reinsert the developing unit connector if
problem connector inserted necessary.
Absence of the developing unit C is incorrectly.
detected.
Different type of Install the correct developing unit.
the developing unit
is installed.
C7403 Developing unit M type mismatch Developing unit Reinsert the developing unit connector if
problem connector inserted necessary.
Absence of the developing unit M is incorrectly.
detected.
Different type of Install the correct developing unit.
the developing unit
is installed.
C7404 Developing unit Y type mismatch Developing unit Reinsert the developing unit connector if
problem connector inserted necessary.
Absence of the developing unit Y is incorrectly.
detected.
Different type of Install the correct developing unit.
the developing unit
is installed.
C7411 Drum unit K type mismatch problem Drum unit connec- Reinsert the drum unit connector if neces-
Absence of the drum unit K is detected. tor inserted incor- sary.
rectly.
Different type of Install the correct drum unit.
the drum unit is
installed.
C7412 Drum unit C type mismatch problem Drum unit connec- Reinsert the drum unit connector if neces-
Absence of the drum unit C is detected. tor inserted incor- sary.
rectly.
Different type of Install the correct drum unit.
the drum unit is
installed.
C7413 Drum unit M type mismatch problem Drum unit connec- Reinsert the drum unit connector if neces-
Absence of the drum unit M is detected. tor inserted incor- sary.
rectly.
Different type of Install the correct drum unit.
the drum unit is
installed.
C7414 Drum unit Y type mismatch problem Drum unit connec- Reinsert the drum unit connector if neces-
Absence of the drum unit Y is detected. tor inserted incor- sary.
rectly.
Different type of Install the correct drum unit.
the drum unit is
installed.

1-4-42
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C7420 Transfer belt unit type mismatch Transfer belt unit Reinsert the transfer belt unit connector if
problem connector inserted necessary.
Absence of the transfer belt unit is incorrectly.
detected.
Different type of Install the correct transfer belt unit.
the transfer belt
unit is installed.
C7601 ID sensor 1 error Poor contact in the Check the connection of connector YC8 on
An abnormal value is detected in the connector termi- the engine PWB and the continuity across
input data to ID sensor 1. nals. the connector terminals. Repair or replace if
necessary.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C7602 ID sensor 2 error Poor contact in the Check the connection of connector YC8 on
An abnormal value is detected in the connector termi- the engine PWB and the continuity across
input data to ID sensor 2. nals. the connector terminals. Repair or replace if
necessary.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
C7800 Broken external thermistor wire Poor contact in the Check the connection of connector YC1 on
An abnormal value is detected in the connector termi- the main front PWB and the continuity
input data to the outer temperature sen- nals. across the connector terminals. Repair or
sor. replace if necessary.
Defective PWB. Replace the main front PWB or engine PWB
and check for correct operation.
C7901 Drum K EEPROM error Poor contact in the Check the connection of connector YC3 on
No response is issued from the device in connector termi- the main front PWB and the continuity
reading/writing for 5 ms or more and this nals. across the connector terminals. Repair or
problem is repeated five times succes- replace if necessary.
sively.
Defective drum Replace the drum unit K (see page 1-5-26).
Mismatch of reading data from two loca-
PWB K.
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.
C7902 Drum C EEPROM error Poor contact in the Check the connection of connector YC5 on
No response is issued from the device in connector termi- the sub front PWB and the continuity across
reading/writing for 5 ms or more and this nals. the connector terminals. Repair or replace if
problem is repeated five times succes- necessary.
sively.
Defective drum Replace the drum unit C (see page 1-5-26).
Mismatch of reading data from two loca-
PWB C.
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.

1-4-43
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C7903 Drum M EEPROM error Poor contact in the Check the connection of connector YC7 on
No response is issued from the device in connector termi- the sub front PWB and the continuity across
reading/writing for 5 ms or more and this nals. the connector terminals. Repair or replace if
problem is repeated five times succes- necessary.
sively.
Defective drum Replace the drum unit M (see page 1-5-26).
Mismatch of reading data from two loca-
PWB M.
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.
C7904 Drum Y EEPROM error Poor contact in the Check the connection of connector YC3 on
No response is issued from the device in connector termi- the sub front PWB and the continuity across
reading/writing for 5 ms or more and this nals. the connector terminals. Repair or replace if
problem is repeated five times succes- necessary.
sively.
Defective drum Replace the drum unit Y (see page 1-5-26).
Mismatch of reading data from two loca-
PWB Y.
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.
C7911 Developing unit K EEPROM error Poor contact in the Check the connection of connector YC4 on
No response is issued from the device in connector termi- the main front PWB and the continuity
reading/writing for 5 ms or more and this nals. across the connector terminals. Repair or
problem is repeated five times succes- replace if necessary.
sively.
Defective develop- Replace the developing unit K (see page 1-
Mismatch of reading data from two loca-
ing PWB K. 5-25).
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.
C7912 Developing unit C EEPROM error Poor contact in the Check the connection of connector YC6 on
No response is issued from the device in connector termi- the sub front PWB and the continuity across
reading/writing for 5 ms or more and this nals. the connector terminals. Repair or replace if
problem is repeated five times succes- necessary.
sively.
Defective develop- Replace the developing unit C (see page 1-
Mismatch of reading data from two loca-
ing PWB C. 5-25).
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.
C7913 Developing unit M EEPROM error Poor contact in the Check the connection of connector YC8 on
No response is issued from the device in connector termi- the sub front PWB and the continuity across
reading/writing for 5 ms or more and this nals. the connector terminals. Repair or replace if
problem is repeated five times succes- necessary.
sively.
Defective develop- Replace the developing unit M (see page 1-
Mismatch of reading data from two loca-
ing PWB M. 5-25).
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.

1-4-44
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C7914 Developing unit Y EEPROM error Poor contact in the Check the connection of connector YC4 on
No response is issued from the device in connector termi- the sub front PWB and the continuity across
reading/writing for 5 ms or more and this nals. the connector terminals. Repair or replace if
problem is repeated five times succes- necessary.
sively.
Defective develop- Replace the developing unit Y (see page 1-
Mismatch of reading data from two loca-
ing PWB Y. 5-25).
tions occurs eight times successively.
Mismatch between writing data and
reading data occurs eight times succes-
sively.
C7950 High voltage control PWB error Poor contact in the Check the connection of connector YC30 on
A communication error from high voltage connector termi- the engine PWB and the connector on the
control PWB is detected 10 times in suc- nals. high voltage control PWB, and the continuity
cession. across the connector terminals. Repair or
replace if necessary.
Defective PWB. Replace the high voltage control PWB or
engine PWB and check for correct opera-
tion.
C8020 Punch motor problem (optional 3000- Poor contact in the Check the connection of connector on the
sheet document finisher) connector termi- punch PWB and the continuity across the
The error signal of the punch motor is nals. connector terminals. Repair or replace if
detected for more than 500 ms while the necessary.
punch motor is operating.
Defective punch Replace the punch motor.
motor.
Defective PWB. Replace the punch PWB or finisher main
PWB and check for correct operation.
C8030 Tray upper limit detection problem The tray upper limit Reinsert the connector. Also check for conti-
(optional document finisher) sensor, paper sur- nuity within the connector cable. If none,
When the tray elevation motor raises a face sensor 1/2 remedy or replace the cable.
tray, the ON status of the tray upper limit connector makes
sensor is detected. poor contact.
Defective tray Replace the sensor.
upper limit sensor,
paper surface sen-
sor 1/2.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8040 Belt problem (optional document fin- The belt sensor, Reinsert the connector. Also check for conti-
isher) belt solenoid con- nuity within the connector cable. If none,
The belt sensor does not turn on/off nector makes poor remedy or replace the cable.
within specified time of the belt solenoid contact.
turning on.
Defective belt sen- Replace the belt sensor.
sor.
Defective belt sole- Replace the belt solenoid.
noid.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.

1-4-45
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8050 Paper conveying belt motor 1 prob- Poor contact in the Check the connection of connector YC2 on
lem (optional 3000-sheet document connector termi- the inner tray PWB and the connector on
finisher) nals. paper conveying belt motor 1, and the conti-
Paper conveying belt home position sen- nuity across the connector terminals. Repair
sor 1 does not turn off within 1.5 s. or replace if necessary.
Paper conveying belt home position sen-
Defective paper Replace paper conveying belt home position
sor 1 does not turn on within 2.5 s.
conveying belt sensor 1.
Jam 88 is indicated.
home position sen-
sor 1.
Defective paper Replace paper conveying belt motor 1.
conveying belt
motor 1.
Defective PWB. Replace the inner tray PWB or finisher main
PWB and check for correct operation.
C8060 Paper conveying belt motor 2 prob- Poor contact in the Check the connection of connector YC6 on
lem (optional 3000-sheet document connector termi- the inner tray PWB and the connector on
finisher) nals. paper conveying belt motor 2, and the conti-
Paper conveying belt home position sen- nuity across the connector terminals. Repair
sor 2 does not turn off within 1.5 s. or replace if necessary.
Paper conveying belt home position sen-
Defective paper Replace paper conveying belt home position
sor 2 does not turn on within 1.5 s.
conveying belt sensor 2.
home position sen-
sor 2.
Defective paper Replace paper conveying belt motor 2.
conveying belt
motor 2.
Defective PWB. Replace the inner tray PWB or finisher main
PWB and check for correct operation.
C8070 Inner tray communication error Poor contact in the Check the connection of connector YC6 and
(optional 3000-sheet document fin- connector termi- YC24 on the finisher main PWB and the
isher) nals. connector YC1 and YC4 on the inner tray
Communication with the inner tray is not PWB, and the continuity across the connec-
possible although the connection is tor terminals. Repair or replace if necessary.
detected.
Defective PWB. Replace the inner tray PWB or finisher main
PWB and check for correct operation.

1-4-46
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8140 Main tray problem (optional 3000- Poor contact in the Check the connection of connector YC11 on
sheet document finisher) connector termi- the finisher main PWB and the connector on
The main tray is not detected by the nals. the main tray motor, and the continuity
main tray upper limit detection sensor or across the connector terminals. Repair or
the main tray paper upper surface detec- replace if necessary.
tion sensor within 20 s since the tray has
Defective main tray Replace the main tray motor.
started ascending.
motor.
The main tray upper limit detection sen-
sor or the main tray paper upper surface Defective main tray Replace the sensor.
detection sensor is not detected to be upper limit detec-
turned off in 20 s after the main tray has tion sensor/main
descended. tray paper upper
The main tray low limit detection sensor surface detection
is not detected to be turned on in 20 s sensor/main tray
after the main tray has descended. lower limit detec-
During main tray ascent, the main tray tion sensor.
upper limit detection sensor or the main
tray paper upper surface detection sen- Defective finisher Replace the finisher main PWB and check
sor stays on for more than 2 s. main PWB. for correct operation.

Tray elevation motor problem The tray elevation Reinsert the connector. Also check for conti-
(optional document finisher) motor connector nuity within the connector cable. If none,
The tray low limit sensor or paper sur- makes poor con- remedy or replace the cable.
face sensor 1/2 cannot be detected to be tact.
on within 10 s since the tray elevation
The tray elevation Replace the tray elevation motor.
motor is activated.
motor malfunc-
tions.
The tray lower limit Reinsert the connector. Also check for conti-
sensor, paper sur- nuity within the connector cable. If none,
face sensor 1/2 remedy or replace the cable.
connector makes
poor contact.
Defective tray Replace the sensor.
lower limit sensor,
paper surface sen-
sor 1/2.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8170 Side registration motor 1 problem Poor contact in the Check the connection of connector YC2 on
(optional 3000-sheet document fin- connector termi- the inner tray PWB and the connector on
isher) nals. side registration motor 1, and the continuity
When operation returned to a home across the connector terminals. Repair or
position is performed at the time of initial replace if necessary.
operation and a home position is not
Defective side reg- Replace side registration motor 1.
detected even if 3 s passed.
istration motor 1.
Jam 88 is indicated.
Defective PWB. Replace the inner tray PWB or finisher main
PWB and check for correct operation.

1-4-47
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8180 Side registration motor 2 problem Poor contact in the Check the connection of connector YC8 on
(optional 3000-sheet document fin- connector termi- the inner tray PWB and the connector of
isher) nals. side registration motor 2, and the continuity
When operation returned to a home across the connector terminals. Repair or
position is performed at the time of initial replace if necessary.
operation and a home position is not
Defective side reg- Replace side registration motor 2.
detected even if 3 s passed.
istration motor 2.
Jam 88 is indicated.
Defective PWB. Replace the inner tray PWB or finisher main
PWB and check for correct operation.
C8210 Stapler moving motor 1 error Poor contact in the Check the connection of connector YC9 on
(optional 3000-sheet document fin- connector termi- the finisher main PWB and the connector of
isher) nals. stapler moving motor 1, and the continuity
When operation returned to a home across the connector terminals. Repair or
position is performed at the time of initial replace if necessary.
operation and a home position is not
Defective stapler Replace stapler moving motor 1.
detected even if 1.5 s passed.
moving motor 1.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
Stapler problem (optional document The stapler con- Reinsert the connector. Also check for conti-
finisher) nector makes poor nuity within the connector cable. If none,
Jam 82 is indicated. contact. remedy or replace the cable.
The stapler is Remove the stapler cartridge, and check the
blocked with a sta- cartridge and the stapling section of the sta-
ple. pler.
The stapler is bro- Replace the stapler and check for correct
ken. operation.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8220 Stapler moving motor 2 error Poor contact in the Check the connection of connector YC10 on
(optional 3000-sheet document fin- connector termi- the finisher main PWB and the connector of
isher) nals. staple relay PWB and stapler moving motor
When operation returned to a home 2, and the continuity across the connector
position is performed at the time of initial terminals. Repair or replace if necessary.
operation and a home position is not
Defective stapler Replace stapler moving motor 2.
detected even if 3.5 s passed.
moving motor 2.
Defective staple Replace the staple relay PWB and check for
relay PWB. correct operation.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.

1-4-48
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8230 Stapler motor problem (optional 3000- Poor contact in the Check the connection of connector YC10 on
sheet document finisher) connector termi- the finisher main PWB and the connector of
Jam 82 is indicated. nals. staple relay PWB and stapler motor, and the
continuity across the connector terminals.
Repair or replace if necessary.
Defective stapler Replace the stapler motor.
motor.
Defective staple Replace the staple relay PWB and check for
relay PWB. correct operation.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8300 Center-folding unit communication Poor contact in the Check the connection of connector YC5 and
error (optional center-folding unit of connector termi- YC20 on the finisher main PWB and the
3000-sheet document finisher) nals. connector YC1 and YC2 on the centerfold
Communication with the center-folding main PWB, and the continuity across the
unit is not possible although the connec- connector terminals. Repair or replace if
tion is detected. necessary.
Defective center- Replace the centerfold set switch.
fold set switch.
Defective center- Replace the centerfold main PWB and
fold main PWB. check for correct operation.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8310 Centerfold side registration motor 2 Poor contact in the Check the connection of connector YC6 on
problem (optional center-folding unit connector termi- the centerfold main PWB and the connector
of 3000-sheet document finisher) nals. of centerfold side registration motor 2, and
The home position is not detected when the continuity across the connector termi-
initial operation even if 1 s passed. nals. Repair or replace if necessary.
Defective center- Replace centerfold side registration motor 2.
fold side registra-
tion motor 2.
Defective PWB. Replace the centerfold main PWB or finisher
main PWB and check for correct operation.

1-4-49
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8320 Centerfold paper conveying belt Poor contact in the Check the connection of connector YC6,
motor problem (optional center-fold- connector termi- YC7 on the centerfold main PWB and the
ing unit of 3000-sheet document fin- nals. connector of centerfold paper conveying belt
isher) motor 1/2, and the continuity across the con-
The home position is not detected when nector terminals. Repair or replace if neces-
initial operation even if 2.5 s passed. sary.
Defective center- Replace centerfold paper conveying belt
fold paper convey- motor 1/2.
ing belt motor 1/2.
Defective PWB. Replace the centerfold main PWB or finisher
main PWB and check for correct operation.
Adjustment motor 2 problem The adjustment Reinsert the connector. Also check for conti-
(optional document finisher) sensor 2, adjust- nuity within the connector cable. If none,
The adjustment sensor 2 does not turn ment motor 2 con- remedy or replace the cable.
on/off within specified time of the adjust- nector makes poor
ment motor 2 turning on. contact.
Defective adjust- Replace the adjustment sensor 2.
ment sensor 2.
Defective adjust- Replace the adjustment motor 2.
ment motor 2.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8330 Blade motor problem (optional cen- Poor contact in the Check the connection of connector YC8 on
ter-folding unit of 3000-sheet docu- connector termi- the centerfold main PWB and the connector
ment finisher) nals. of the blade motor, and the continuity across
The home position is not detected when the connector terminals. Repair or replace if
initial operation even if 1.5 s passed. necessary.
Defective blade Replace the blade motor.
motor.
Defective PWB. Replace the centerfold main PWB or finisher
main PWB and check for correct operation.
Adjustment motor 1 problem The adjustment Reinsert the connector. Also check for conti-
(optional document finisher) sensor 1, adjust- nuity within the connector cable. If none,
The adjustment sensor 1 does not turn ment motor 1 con- remedy or replace the cable.
on/off within specified time of the adjust- nector makes poor
ment motor 1 turning on. contact.
Defective adjust- Replace the adjustment sensor 1.
ment sensor 1.
Defective adjust- Replace the adjustment motor 1.
ment motor 1.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.

1-4-50
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8340 Centerfold staple motor problem Poor contact in the Check the connection of connector YC9 on
(optional center-folding unit of 3000- connector termi- the centerfold main PWB and the connector
sheet document finisher) nals. of the centerfold staple motor, and the conti-
Jam 89 is indicated. nuity across the connector terminals. Repair
or replace if necessary.
Defective center- Replace the centerfold staple motor.
fold staple motor.
Defective PWB. Replace the centerfold main PWB or finisher
main PWB and check for correct operation.
C8350 Centerfold side registration motor 1 Poor contact in the Check the connection of connector YC7 on
problem (optional center-folding unit connector termi- the centerfold main PWB and the connector
of 3000-sheet document finisher) nals. of centerfold side registration motor 1, and
The home position is not detected when the continuity across the connector termi-
initial operation even if 1 s passed. nals. Repair or replace if necessary.
Defective center- Replace centerfold side registration motor 1.
fold side registra-
tion motor 1.
Defective PWB. Replace the centerfold main PWB or finisher
main PWB and check for correct operation.
Roller motor problem (optional docu- The roller sensor, Reinsert the connector. Also check for conti-
ment finisher) roller motor con- nuity within the connector cable. If none,
The roller sensor does not turn on/off nector makes poor remedy or replace the cable.
within specified time of the roller motor contact.
turning on.
Defective roller Replace the roller sensor.
sensor.
Defective roller Replace the roller motor.
motor.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8360 Centerfold main motor problem Poor contact in the Check the connection of connector YC12 on
(optional center-folding unit of 3000- connector termi- the centerfold main PWB and the connector
sheet document finisher) nals. of the centerfold main motor, and the conti-
The motor lock signal is detected above nuity across the connector terminals. Repair
1 s during driving the centerfold main or replace if necessary.
motor.
Defective center- Replace the centerfold main motor.
fold main motor.
Defective PWB. Replace the centerfold main PWB or finisher
main PWB and check for correct operation.
Slide motor problem (optional docu- The slide sensor, Reinsert the connector. Also check for conti-
ment finisher) slide motor con- nuity within the connector cable. If none,
The slide sensor does not turn on/off nector makes poor remedy or replace the cable.
within specified time of the slide motor contact.
turning on.
Defective slide Replace the slide sensor.
sensor.
Defective slide Replace the slide motor.
motor.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.

1-4-51
2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8440 Sensor adjusting problem (optional The paper entry Reinsert the connector. Also check for conti-
document finisher) sensor connector nuity within the connector cable. If none,
The sensor cannot be adjusted within makes poor con- remedy or replace the cable.
the specified range. tact.
Defective paper Replace the paper entry sensor and check
entry sensor. for correct operation.
The optical path of Remove the foreign matter.
the paper entry
sensor is blocked
by foreign matter.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.
C8460 EEPROM problem (optional document Defective Replace the finisher main PWB and check
finisher) EEPROM or fin- for correct operation.
Reading from or writing to EEPROM isher main PWB.
cannot be performed.
C8500 Mailbox communication error Poor contact in the Check the connection of the connector of
(optional mailbox of 3000-sheet docu- connector termi- the mailbox and the connector YC7 on the
ment finisher) nals. finisher main PWB, and the continuity
Communication with the mailbox is not across the connector terminals. Repair or
possible although the connection is replace if necessary.
detected.
Defective PWB. Replace the mailbox main PWB or finisher
main PWB and check for correct operation.
C8510 Mailbox drive motor problem Poor contact in the Check the connection of connector YC5 on
(optional mailbox of 3000-sheet docu- connector termi- the mailbox main PWB and the connector of
ment finisher) nals. the mailbox drive motor, and the continuity
The motor lock signal is detected above across the connector terminals. Repair or
500 ms during driving the mailbox drive replace if necessary.
motor.
Defective mailbox Replace the mailbox drive motor.
drive motor.
Defective PWB. Replace the mailbox main PWB or finisher
main PWB and check for correct operation.
C8800 Document finisher communication Poor contact in the Check the connection of connector on the
error (optional 3000-sheet document connector termi- engine PWB and the connector on the fin-
finisher) nals. isher main PWB, and the continuity across
A communication error from document the connector terminals. Repair or replace if
finisher is detected 10 times in succes- necessary.
sion.
Defective PWB. Replace the finisher main PWB or engine
PWB and check for correct operation.
C8900 Finisher backup memory data prob- Poor contact in the Check the connection of connector on the
lem (optional 3000-sheet document connector termi- finisher main PWB and the connector of the
finisher) nals. machine, and the continuity across the con-
Read and write data does not match 3 nector terminals. Repair or replace if neces-
times in succession. sary.
EEPROM installed Install EEPROM correctly.
incorrectly.
Defective finisher Replace the finisher main PWB and check
main PWB. for correct operation.

1-4-52
 2KA

Remarks
Code Contents
Causes Check procedures/corrective measures
C8910 Punch backup memory data problem Poor contact in the Check the connection of connector on the
(optional of 3000-sheet document fin- connector termi- punch PWB and the connector YC4 on the
isher) nals. finisher main PWB, and the continuity
Read and write data does not match 3 across the connector terminals. Repair or
times in succession. replace if necessary.
Defective punch Replace the punch PWB and check for cor-
PWB. rect operation.
C8920 Mailbox backup memory data prob- Poor contact in the Check the connection of connector on the
lem (optional mailbox of 3000-sheet connector termi- mailbox main PWB and the connector YC7
document finisher) nals. on the finisher main PWB, and the continuity
Read and write data does not match 3 across the connector terminals. Repair or
times in succession. replace if necessary.
Defective mailbox Replace the mailbox main PWB and check
main PWB. for correct operation.
C8930 Center-folding backup memory data Poor contact in the Check the connection of connector on the
problem (optional center-folding unit connector termi- centerfold main PWB and the connector
of 3000-sheet document finisher) nals. YC5 on the finisher main PWB, and the con-
Read and write data does not match 3 tinuity across the connector terminals.
times in succession. Repair or replace if necessary.
EEPROM installed Install EEPROM correctly.
incorrectly.
Defective center- Replace the centerfold main PWB and
fold main PWB. check for correct operation.
C9530 Contact the Service Administrative Division.
C9540 Contact the Service Administrative Division.
C9550 Contact the Service Administrative Division.
F000 Operation panel PWB communication Defective main Replace the main PWB and check for cor-
error PWB. rect operation.
Defective opera- Replace the operation panel PWB and
tion panel PWB. check for correct operation.
F020 Memory checksum error Defective main Replace the main PWB and check for cor-
PWB. rect operation.
Defective expan- Replace the expansion memory and check
sion memory. for correct operation.
F040 Engine PWB communication error Defective main Replace the main PWB and check for cor-
PWB. rect operation.
Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.

F050 Engine ROM checksum error Defective engine Replace the engine PWB and check for cor-
PWB. rect operation.
F278 Power source PWB secondary side Defective power Replace the power source PWB and check
error source PWB. for correct operation.

1-4-53
2KA

1-4-3 Image formation problems

(1)No image appears (2)No image appears (3)Dirty on the back (4)Image is too light. (5)The background is
(entirely white). (entirely black). side. colored.

See page 1-4-55. See page 1-4-55. See page 1-4-56. See page 1-4-56. See page 1-4-57.
(6)A white line (7)A line appears lon- (8)A line appears lat- (9)Dots appear on the (10)The leading edge
appears longitudi- gitudinally. erally. image. of the image is
nally. consistently mis-
aligned.

See page 1-4-57. See page 1-4-57. See page 1-4-58. See page 1-4-58. See page 1-4-58.
(11)The leading edge (12)Paper creases. (13)Offset occurs. (14)Image is partly (15)Fusing is poor.
of the image is missing.
sporadically mis-
aligned.

See page 1-4-58. See page 1-4-59. See page 1-4-59. See page 1-4-59. See page 1-4-60.
(16)Image is out of (17)Colors are printed (18)Image center
focus. offset to each does not align with
other. the original center.

See page 1-4-60. See page 1-4-60. See page 1-4-60.

1-4-54
 2KA

(1) No image appears (entirely white).

Copy example Causes Check procedures/corrective measures

Defective The connector terminals Reinsert the connector. Also check for continuity within the
transfer of the transfer high volt- connector cable. If none, remedy or replace the cable.
bias output. age PWB 1 make poor
contact.
Defective engine PWB. Replace the engine PWB.
Defective transfer high Replace the transfer high voltage PWB 1.
voltage PWB 1.
Defective transfer belt Replace the transfer belt unit (see page 1-5-28).
unit.
No LSU Defective laser scanner Replace the laser scanner unit (see page 1-5-11).
laser is out- unit.
put.
Defective engine PWB. Replace the engine PWB.
Defective The connector terminals Reinsert the connector. Also check for continuity within the
developing of the main high voltage connector cable. If none, remedy or replace the cable.
bias output. PWB make poor contact.
The connector terminals Reinsert the connector. Also check for continuity within the
of the high voltage con- connector cable. If none, remedy or replace the cable.
trol PWB make poor con-
tact.
Defective engine PWB. Replace the engine PWB.
Defective high voltage Replace the high voltage control PWB.
control PWB.
Defective main high volt- Replace the main high voltage PWB.
age PWB.

(2) No image appears (entirely black).

Copy example Causes Check procedures/corrective measures

No main Defective drum unit. Replace the drum unit (see page 1-5-26).
charging.
The connector terminals Reinsert the connector. Also check for continuity within the
of the main high voltage connector cable. If none, remedy or replace the cable.
PWB make poor contact.
Defective engine PWB. Replace the engine PWB.
Defective main high volt- Replace the main high voltage PWB.
age PWB.
The laser is Defective laser scanner Replace the laser scanner unit (see page 1-5-11).
activated unit.
simulta-
neously for
all colors.

1-4-55
2KA

(3) Dirty on the back side.

Copy example Causes Check procedures/corrective measures

Faulty transfer belt cleaning. Replace the transfer belt unit (see page 1-5-28).
Dirty paper conveying path. Clean the paper conveying path.
Dirty fuser belt or press roller (inner Replace the fuser unit (see page 1-5-31).
fuser unit).

(4) Image is too light.

Copy example Causes Check procedures/corrective measures

Defective Defective developing Run maintenance mode U089 to output four-color bar PG,
develop- unit. check the output status of the four colors, and replace the
ing bias developing unit for any faulty color (see page 1-3-35 and
output. page 1-5-25).
Defective main high volt- Replace the main high voltage PWB.
age PWB.
Defective high voltage Replace the high voltage control PWB.
control PWB.
Defective engine PWB. Replace the engine PWB.
Dirty drum. Perform the drum refresh operation (see page 1-3-117).
Defective Defective transfer high Replace the transfer high voltage PWB 1.
transfer voltage PWB 1.
bias out-
Defective transfer belt Replace the transfer belt unit (see page 1-5-28).
put.
unit.
Defective engine PWB. Replace the engine PWB.
Defective color calibration. Perform color calibration (see page 1-3-113).
Insufficient toner. If the display shows the message requesting toner replenish-
ment, replace the container.
Defective agitation of toner container. Shake the toner container up and down approximately ten
times.
Paper damp. Check the paper storage conditions, replace the paper.

1-4-56
 2KA

(5) The background is colored.

Copy example Causes Check procedures/corrective measures

Defective Defective developing Run maintenance mode U089 to output four-color bar PG,
develop- unit. check the output status of the four colors, and replace the
ing bias developing unit for any faulty color (see page 1-3-35 and
output. page 1-5-25).
Defective main high volt- Replace the main high voltage PWB.
age PWB.
Defective high voltage Replace the high voltage control PWB.
control PWB.
Defective engine PWB. Replace the engine PWB.
Defective color calibration. Perform color calibration (see page 1-3-113).

(6) A white line appears longitudinally.

Copy example Causes Check procedures/corrective measures

Foreign matter in the developing unit. Run maintenance mode U089 to output four-color bar PG,
check the output status of the four colors, and replace the
developing unit for any faulty color (see page 1-3-35 and
page 1-5-25).
Dirty transfer belt. Clean the transfer belt. Replace the transfer belt unit if it is
extremely dirty (see page 1-5-28).
Dirty transfer roller. Clean the transfer roller. Replace the transfer roller if it is
extremely dirty (see page 1-5-29).
Dirty LSU slit glasses. Clean the LSU slit glasses.

(7) A line appears longitudinally.

Copy example Causes Check procedures/corrective measures

Dirty or flawed drum. Perform the drum refresh operation (see page 1-3-117).
If the drum is flawed, replace the drum unit (see page 1-5-
26).
Deformed or worn cleaning blade of Replace the drum unit (see page 1-5-26).
the drum unit.
Worn transfer belt. Replace the transfer belt unit (see page 1-5-28).
Defective transfer roller. Replace the transfer roller (see page 1-5-29).

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(8) A line appears laterally.

Copy example Causes Check procedures/corrective measures

Flawed drum. Replace the drum unit (see page 1-5-26).
Dirty developing section. Clean any part contaminated with toner or carrier in the
developing section.
Leaking separation electrode. Clean the separation electrode.
Poor contact of grounding terminal of Check the mounting state of the image formation holder. If
drum unit. any problem is found, repair it (see page 1-5-21).

(9) Dots appear on the image.

Copy example Causes Check procedures/corrective measures

Dirty or flawed drum. Perform the drum refresh operation (see page 1-3-117).
If the drum is flawed, replace the drum unit (see page 1-5-
26).
Deformed or worn cleaning blade of Replace the drum unit (see page 1-5-26).
the drum unit.
Flawed developing roller. Replace the developing unit (see page 1-5-25).
Dirty fuser belt or press roller (inner Replace the fuser unit (see page 1-5-31).
fuser unit).

(10) The leading edge of the image is consistently misaligned.

Copy example Causes Check procedures/corrective measures

Registration clutch operating incor- Check the installation of the registration clutch. If it operates
rectly. incorrectly, replace it.
Misadjusted the deflection in the Run maintenance mode U051 to readjust the deflection in
paper. the paper (see page 1-3-28).
Misadjusted leading edge registration. Run maintenance mode U034 to readjust the leading edge
registration (see page 1-3-24).

(11) The leading edge of the image is sporadically misaligned.

Copy example Causes Check procedures/corrective measures

Paper feed clutch 1/2, paper convey- Check the installation position and operation of paper feed
ing clutch, MP paper feed clutch, MP clutch 1/2, paper conveying clutch, MP paper feed clutch, MP
paper conveying clutch or registration paper conveying clutch and registration clutch. If any of them
clutch installed or operating incor- operates incorrectly, replace it.
rectly.

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 2KA

(12) Paper creases.

Copy example Causes Check procedures/corrective measures

Paper curled. Check the paper storage conditions.
Paper damp. Check the paper storage conditions.
Dirty separation electrode. Clean the separation electrode.

(13) Offset occurs.

Copy example Causes Check procedures/corrective measures

Defective cleaning blade of the drum Replace the drum unit (see page 1-5-26).
unit.
Faulty transfer belt cleaning. Run maintenance item U107 (see page 1-3-42).
Replace the transfer belt unit (see page 1-5-28).
Defective fuser unit. Replace the fuser unit (see page 1-5-31).
Wrong types of paper. Check if the paper meets specifications. Replace paper.

(14) Image is partly missing.

Copy example Causes Check procedures/corrective measures

Paper damp. Check the paper storage conditions.
Paper creased. Change the paper.
Drum condensation. Perform the drum refresh operation (see page 1-3-117).
Dirty or flawed drum. Perform the drum refresh operation (see page 1-3-117).
If the drum is flawed, replace the drum unit (see page 1-5-
26).
Dirty transfer belt. Clean the transfer belt. Replace the transfer belt unit if it is
extremely dirty (see page 1-5-28).
Dirty transfer roller. Clean the transfer roller. Replace the transfer roller if it is
extremely dirty (see page 1-5-29).

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(15) Fusing is poor.

Copy example Causes Check procedures/corrective measures

Wrong types of paper. Check if the paper meets specifications. Replace paper.
Flawed fuser belt (inner fuser unit). Replace the fuser unit (see page 1-5-31).
Flawed fuser heater (inner fuser unit). Replace the fuser unit (see page 1-5-31).

(16) Image is out of focus.

Copy example Causes Check procedures/corrective measures

Drum condensation. Perform the drum refresh operation (see page 1-3-117).

(17) Colors are printed offset to each other.

Copy example Causes Check procedures/corrective measures

Defective color calibration. Perform the color calibration (see page 1-3-113).
Slip the mirror position of laser scan- Perform the color registration (see page 1-3-113).
ner unit. When the problem is not cleared, perform the manual color
registration adjustment (see page 1-5-19).

(18) Image center does not align with the original center.

Copy example Causes Check procedures/corrective measures

Misadjusted image center line. Run maintenance item U034 to readjust the center line of
image printing (see page 1-3-26).
Original is not placed correctly. Place the original correctly.
The paper is not loaded correctly. Load the paper correctly.

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1-4-4 Electric problems

Troubleshooting to each failure must be in the order of the numbered symptoms.

Problem Causes Check procedures/corrective measures

(1) 1. The power cord is not Check the contact between the power plug and the outlet.
The machine does plugged in properly.
not operate when the
2. No electricity at the Measure the input voltage.
main power switch is
power outlet.
turned on.
3. Broken power cord. Check for continuity. If none, replace the cord.
4. Defective main power Check for continuity across the contacts. If none, replace the main
switch. power switch.
5. Defective power source With AC present, check for 24 V DC at YC7-1, YC7-2 and 5 V DC
PWB. at YC7-6 on the power source PWB. If none, replace the power
source PWB.
(2) 1. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
Registration motor or nector terminals. nector cable. If none, remedy or replace the cable.
duplex motor does
2. Defective drive transmis- Check if the rollers and gears rotate smoothly. If not, grease the
not operate.
sion system. bushings and gears. Check for broken gears and replace if any.
3. Defective motor. Run maintenance item U030 and check if the motor operates. If
not, replace the motor.
4. Defective feed PWB. Run maintenance item U030 and check if the motor operates. If
not, replace the feed PWB.
5. Defective engine PWB. Run maintenance item U030 and check if the motor operates. If
not, replace the engine PWB.
(3) 1. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
Toner container nector terminals. nector cable. If none, remedy or replace the cable.
motor does not oper-
2. Defective drive transmis- Check if the rollers and gears rotate smoothly. If not, grease the
ate.
sion system. bushings and gears. Check for broken gears and replace if any.
3. Defective motor. Run maintenance item U135 and check if the motor operates. If
not, replace the motor.
4. Defective engine PWB. Run maintenance item U135 and check if the motor operates. If
not, replace the engine PWB.
(4) 1. Broken fan motor coil. Check for continuity across the coil. If none, replace the fan motor.
Front fan motor or
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
container fan motor
nector terminals. nector cable. If none, remedy or replace the cable.
does not operate.
3. Defective fan motor. Run maintenance item U037 and check if the fan motor operates
when the following terminals on the PWB goes low. If not, replace
the corresponding fan motor.
Front fan motor: YC2-1 on the main front PWB
Container fan motor: YC7-2 on the main front PWB
4. Defective main front Run maintenance item U037 and check if following terminals on
PWB. the main front PWB goes low. If not, replace the main front PWB.
Front fan motor: YC2-1 on the main front PWB
Container fan motor: YC7-2 on the main front PWB
5. Defective engine PWB. Run maintenance item U037 and check if following terminals on
the engine PWB goes low. If not, replace the engine PWB.
Front fan motor: YC18-A8 on the engine PWB
Container fan motor: YC18-B1 on the engine PWB

1-4-61
2KA

Problem Causes Check procedures/corrective measures

(5) 1. Broken fan motor coil. Check for continuity across the coil. If none, replace the fan motor.
Developing fan motor
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
1/2 does not operate.
nector terminals. nector cable. If none, remedy or replace the cable.
3. Defective fan motor. Run maintenance item U037 and check if the fan motor operates
when the following terminals on the PWB goes low. If not, replace
the corresponding fan motor.
Developing fan motor 1: YC9-1 on the sub front PWB
Developing fan motor 2: YC9-3 on the sub front PWB
4. Defective sub front PWB. Run maintenance item U037 and check if following terminals on
the sub front PWB goes low. If not, replace the sub front PWB.
Developing fan motor 1: YC9-1 on the sub front PWB
Developing fan motor 2: YC9-3 on the sub front PWB
5. Defective engine PWB. Run maintenance item U037 and check if following terminals on
the engine PWB goes low. If not, replace the engine PWB.
Developing fan motor 1: YC19-17 on the engine PWB
Developing fan motor 2: YC19-16 on the engine PWB
(6) 1. Broken fan motor coil. Check for continuity across the coil. If none, replace the fan motor.
Fuser fan motor,
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
developing fan motor
nector terminals. nector cable. If none, remedy or replace the cable.
5, eject fan motor,
power source fan 3. Defective fan motor. Run maintenance item U037 and check if the fan motor operates
motor 1/2, LSU fan when the following terminals on the PWB goes low. If not, replace
motor or transfer fan the corresponding fan motor.
motor 1/2/3/4 does Fuser fan motor: YC25-B11 on the engine PWB
not operate. Developing fan motor 5: YC39-2 on the engine PWB
Eject fan motor: YC28-A17 on the engine PWB
Power source fan motor 1/2: YC10-B15 on the engine PWB
LSU fan motor: YC38-1 on the engine PWB
Transfer fan motor 1: YC12-A7 on the engine PWB
Transfer fan motor 2: YC28-B15 on the engine PWB
Transfer fan motor 3: YC28-B17 on the engine PWB
Transfer fan motor 4: YC12-A5 on the engine PWB
4. Defective engine PWB. Run maintenance item U037 and check if following terminals on
the engine PWB goes low. If not, replace the engine PWB.
Fuser fan motor: YC25-B11 on the engine PWB
Developing fan motor 5: YC39-2 on the engine PWB
Eject fan motor: YC28-A17 on the engine PWB
Power source fan motor 1/2: YC10-B15 on the engine PWB
LSU fan motor: YC38-1 on the engine PWB
Transfer fan motor 1: YC12-A7 on the engine PWB
Transfer fan motor 2: YC28-B15 on the engine PWB
Transfer fan motor 3: YC28-B17 on the engine PWB
Transfer fan motor 4: YC12-A5 on the engine PWB

1-4-62
 2KA

Problem Causes Check procedures/corrective measures

(7) 1. Broken fan motor coil. Check for continuity across the coil. If none, replace the fan motor.
Loop fan motor does
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
not operate.
nector terminals. nector cable. If none, remedy or replace the cable.
3. Defective fan motor. Run maintenance item U037 and check if the fan motor operates
when the following terminals on the PWB goes low. If not, replace
the corresponding fan motor.
Loop fan motor: YC14-A14 on the feed PWB
4. Defective feed PWB. Run maintenance item U037 and check if following terminals on
the feed PWB goes low. If not, replace the feed PWB.
Loop fan motor: YC14-A14 on the feed PWB
5. Defective engine PWB. Run maintenance item U037 and check if following terminals on
the engine PWB goes low. If not, replace the engine PWB.
Loop fan motor: YC20-A2 on the engine PWB
(8) 1. Broken fan motor coil. Check for continuity across the coil. If none, replace the fan motor.
Main fan motor or
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
developing fan motor
nector terminals. nector cable. If none, remedy or replace the cable.
3/4 does not operate.
(9) 1. Broken fan motor coil. Check for continuity across the coil. If none, replace the fan motor.
Middle motor or
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
transfer motor does
nector terminals. nector cable. If none, remedy or replace the cable.
not operate.
(10) 1. Broken clutch coil. Check for continuity across the coil. If none, replace the clutch.
Paper feed clutch 1/2
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
or feed clutch 1/2
nector terminals. nector cable. If none, remedy or replace the cable.
does not operate.
3. Defective feed PWB. Run maintenance item U032 and check if following terminals on
the feed PWB goes low. If not, replace the feed PWB.
Paper feed clutch 1: YC5-2 on the feed PWB
Paper feed clutch 2: YC1-2 on the feed PWB
Feed clutch 1: YC13-3 on the feed PWB
Feed clutch 2: YC13-1 on the feed PWB
4. Defective engine PWB. Run maintenance item U032 and check if following terminals on
the engine PWB goes low. If not, replace the engine PWB.
Paper feed clutch 1: YC20-B2 on the engine PWB
Paper feed clutch 2: YC20-A8 on the engine PWB
Feed clutch 1: YC20-B8 on the engine PWB
Feed clutch 2: YC20-B7 on the engine PWB
(11) 1. Broken clutch coil. Check for continuity across the coil. If none, replace the clutch.
MP paper feed
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
clutch, MP paper
nector terminals. nector cable. If none, remedy or replace the cable.
conveying clutch or
fuser clutch does not 3. Defective engine PWB. Run maintenance item U032 and check if following terminals on
operate. the engine PWB goes low. If not, replace the engine PWB.
MP paper feed clutch: YC23-20 on the engine PWB
MP paper conveying clutch: YC10-B18 on the engine PWB
Fuser clutch: YC25-B10 on the engine PWB

1-4-63
2KA

Problem Causes Check procedures/corrective measures

(12) 1. Broken solenoid coil. Check for continuity across the coil. If none, replace the MP sole-
The MP solenoid noid.
does not operate.
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
nector terminals. nector cable. If none, remedy or replace the cable.
3. Defective engine PWB. Run maintenance item U033 and check if the solenoid operates. If
not, replace the engine PWB.
(13) 1. Broken solenoid coil. Check for continuity across the coil. If none, replace the LSU
The LSU cleaning cleaning solenoid.
solenoid does not
2. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
operate.
nector terminals. nector cable. If none, remedy or replace the cable.
3. Defective feed PWB. Run maintenance item U474 and check if the solenoid operates. If
not, replace the feed PWB.
4. Defective engine PWB. Run maintenance item U474 and check if the solenoid operates. If
not, replace the engine PWB.
(14) 1. Defective drum unit. Replace the drum unit (see page 1-5-26).
Main charging is not
2. The connector terminals Reinsert the connector. Also check for continuity within the con-
performed.
of the main high voltage nector cable. If none, remedy or replace the cable.
PWB make poor contact.
3. Defective engine PWB. Replace the engine PWB.
4. Defective main high volt- Replace the main high voltage PWB.
age PWB.
(15) 1. The connector terminals Reinsert the connector. Also check for continuity within the con-
Defective developing of the main high voltage nector cable. If none, remedy or replace the cable.
bias output. PWB make poor contact.
2. The connector terminals Reinsert the connector. Also check for continuity within the con-
of the high voltage con- nector cable. If none, remedy or replace the cable.
trol PWB make poor con-
tact.
3. Defective engine PWB. Replace the engine PWB.
4. Defective high voltage Replace the high voltage control PWB.
control PWB.
5. Defective main high volt- Replace the main high voltage PWB.
age PWB.
(16) 1. The connector terminals Reinsert the connector. Also check for continuity within the con-
Defective transfer of the transfer high volt- nector cable. If none, remedy or replace the cable.
bias output. age PWB 1 make poor
contact.
2. Defective engine PWB. Replace the engine PWB.
3. Defective transfer high Replace the transfer high voltage PWB 1.
voltage PWB 1.
4. Defective transfer belt Replace the transfer belt unit (see page 1-5-28).
unit.

1-4-64
 2KA

Problem Causes Check procedures/corrective measures

(17) 1. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
The message nector terminals of paper nector cable. If none, remedy or replace the cable.
requesting paper to switch 1/2 or MP paper
be loaded is shown switch.
when paper is
2. Defective paper switch 1/ If the level of following terminal on PWB does not change when
present on the cas-
2 or MP paper switch. the switch is turned on and off, replace the switch.
sette or MP tray.
Paper switch 1: YC4-5 on the feed PWB
Paper switch 2: YC4-11 on the feed PWB
MP paper switch: YC23-11 on the engine PWB
3. Defective paper stop- Remove the MP tray unit and check if the paper stoppers are dar-
pers. maged. Replace if necessary.
(18) 1. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
The size of paper on nector terminals of paper nector cable. If none, remedy or replace the cable.
the cassette or MP size length switch 1/2,
tray is not displayed paper size width switch
correctly. 1/2, MP paper size length
switch or MP paper size
width switch.
2. Defective paper size If the level of following terminal on PWB does not change when
length switch 1/2, paper the switch is turned on and off, replace the switch.
size width switch 1/2, MP Paper size length switch 1: YC10-B3 on the engine PWB
paper size length switch Paper size width switch 1: YC10-B12, B13, B14 on the engine PWB
or MP paper size width Paper size length switch 2: YC10-B5 on the engine PWB
switch. Paper size width switch 2: YC10-B8, B9, B10 on the engine PWB
MP paper size length switch: YC23-2 on the engine PWB
MP paper size width switch: YC23-6, 7, 8 on the engine PWB
(19) 1. A piece of paper torn Check visually and remove it, if any.
A paper jam in the from copy paper is
paper feed, paper caught around feed
conveying, fuser, switch 1/2/3, MP paper
duplex or eject sec- feed switch, MP paper
tion is indicated when conveying switch, regis-
the main power tration switch, duplex
switch is turned on. switch, eject switch 1,
feedshift switch or loop
sensor.
2. Defective feed switch 1/ Run maintenance item U031 and turn each switch on and off
2/3, MP paper feed manually. Replace the switch if indication of the corresponding
switch, MP paper con- switch is not displayed in reverse.
veying switch, registra-
tion switch, duplex
switch, eject switch 1,
feedshift switch or loop
sensor.

1-4-65
2KA

Problem Causes Check procedures/corrective measures

(20) 1. Poor contact in the con- Reinsert the connector. Also check for continuity within the con-
The message nector terminals of front nector cable. If none, remedy or replace the cable.
requesting cover to cover switch, left cover 1
be closed is dis- switch or left cover 3
played when the front switch.
cover or left cover 1/3
2. Defective front cover Check for continuity across each switch. If there is no continuity
is closed.
switch, left cover 1 switch when the switch is on, replace it.
or left cover 3 switch.
(21) 1. Wiring is broken, shorted Check for continuity. If none, repair.
Others. or makes poor contact.

1-4-66
 2KA

1-4-5 Mechanical problems

Problem Causes/check procedures Corrective measures

(1) Check if the surfaces of the following pulleys Clean with isopropyl alcohol.
No primary paper feed. are dirty with paper powder: forwarding pulley,
paper feed pulley, separation pulley, MP for-
warding pulley, MP paper feed pulley and MP
separation pulley
Check if the forwarding pulley, paper feed pul- Replace the pulley if it is deformed (see
ley or separation pulley is deformed. page 1-5-3).
Check if the MP forwarding pulley, MP paper Replace the pulley if it is deformed (see
feed pulley or MP separation pulley is page 1-5-8).
deformed.
Electrical problem with the MP solenoid. See page 1-4-64.
Electrical problem with the following electro- See page 1-4-63.
magnetic clutches: paper feed clutch 1/2 and
MP paper feed clutch
(2) Check if the surfaces of the right and left reg- Clean with isopropyl alcohol.
No secondary paper istration rollers are dirty with paper powder.
feed.
Electrical problem with the registration clutch. See page 1-4-63.
(3) Paper width guides in a cassette installed Check the paper width guides visually and
Skewed paper feed. incorrectly. correct or replace if necessary.
Deformed paper width guides in a cassette. Check visually and replace any deformed.
Check if a pressure spring along the paper Repair or replace.
conveying path is deformed or out of place.
Paper width guides of MP tray installed incor- Check the paper width guides visually and
rectly. correct or replace if necessary.
Deformed paper width guides of MP tray. Check visually and replace any deformed.
(4) Paper is extremely curled. Change the paper.
Multiple sheets of paper
Paper is loaded incorrectly. Load the paper correctly.
are fed at one time.
Check if the separation pulley is worn. Replace the separation pulley if it is worn
(see page 1-5-3).
Check if the MP separation pulley is worn. Replace the MP separation pulley if it is
worn (see page 1-5-8).
Check if the spring which pressurizes the sep- Repair or replace.
aration pulley or the MP separation pulley is
damaged or not in position.
(5) Check if the paper is excessively curled. Change the paper.
Paper jams.
Deformed guides along the paper conveying Check visually and replace any deformed
path. guides.
Check if the contact between the right and left Check visually and remedy if necessary.
registration rollers is correct.
Check whether or not the drive for waste Check the waste toner sensor visually and
toner disposal is locked. correct or replace if necessary.

1-4-67
2KA

Problem Causes/check procedures Corrective measures

(6) Check if the developing unit is extremely dirty. Clean the developing unit.
Toner drops on the paper
conveying path.
(7) Check if the pulleys, rollers and gears operate Grease the bearings and gears.
Abnormal noise is heard. smoothly.
Electrical problem with the following electro- Correct.
magnetic clutches: paper feed clutch 1/2, feed
clutch 1/2, MP paper feed clutch and MP
paper conveying clutch

1-4-68