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Benchmarking

This document provides benchmarking data comparing the services, amenities, and check-in processes of three hotels: Go Hotel, Ecoland Hotel, and Park Inn Hotel. Services and amenities like high-speed internet access, fitness centers, breakfast, and pet-friendly spaces are rated on a scale of 1 to 5. Check-in processes like payment, information provided, and requesting guest feedback are also rated from 1 to 5. Analyzing these benchmarks allows organizations to identify areas for improvement and best practices to attain their strategic vision.

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Joyceees Villacruel
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55 views3 pages

Benchmarking

This document provides benchmarking data comparing the services, amenities, and check-in processes of three hotels: Go Hotel, Ecoland Hotel, and Park Inn Hotel. Services and amenities like high-speed internet access, fitness centers, breakfast, and pet-friendly spaces are rated on a scale of 1 to 5. Check-in processes like payment, information provided, and requesting guest feedback are also rated from 1 to 5. Analyzing these benchmarks allows organizations to identify areas for improvement and best practices to attain their strategic vision.

Uploaded by

Joyceees Villacruel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Benchmarking

This chapter is the part where you will assess “where you are now” and compare your
organization to organizations within your industry and ask, “how did they get there.” It
provides a roadmap on how to improve and close the gap, which will ultimately lead you to
attaining your vision. Benchmarking means making meaningful comparisons to others and
identifying opportunities to improve.

Type of Benchmarking: Competitive

Hotel Benchmarking in Terms of Services and Amenities


Ratings 1-5 - 1 (below average) 2 (average) 3 (good) 4(very good) 5 (excellent)

Services and
Amenities

Go Hotel Ecoland Hotel Park Inn Hotel

High Speed Internet 4 5 4


Access

Laundry Services 4 4 4

Business Center 3 5 4

Free Parking 5 4 4

Gym or Fitness 4 4 5
Center

Toiletries 5 5 4

Personal Care 4 5 5

Free Breakfast 5 4 5

Catering Services 3 4 5

Concierge Services 5 4 3

Excursions and 4 3 5
Guided Tours

Laundry and Valet 4 4 4


Services

Central Air 5 5 5
conditioning

Security 4 4 4

Pet-Friendly Spaces 3 4 5
Closets or Storage 4 4 4
space

Large Windows and 4 5 4


Natural Lights

Hotel Check In Process Benchmarking

Check In Process

Go Hotel Ecoland Hotel Park Inn Hotel

Receiving and 4 4 4
Registration

Allocation of the room 4 3 3

Secure Advance 4 4 5
Payment

Information Service 5 5 4

Check In Formalities 4 4 4

Inquire with the guest if 4 5 4


any additional future
reservation

All the 5 4 5
bills,receipts,folios, and
all necessary documents
are kept in a separate
file.

Updating the room status 4 5 4

Request guest to fill the 4 4 3


feedback form

Check with the guest if 4 4 3


they requested or they
required any
arrangement for the
transportation

Leave guests with a good 4 4


last impression

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