Overview

About HCL Technologies HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers our 77,046 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 3.5 billion (Rs. 16,034 crores), as on 30 June 2011 (on LTM basis). About HCL Enterprise HCL is a $5.9 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 80,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India. HCL has partnerships with several leading global 1000 firms, including leading IT and technology firms. For more information, please visit www.hcl.com.

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About Us

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HCL TechnologiesOverviewVision and MissionExecutive TeamLeadership TeamBoard of DirectorsDifferentiatorsRecognitionsCorporate Social ResponsibilityHCL Enterprise

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Business Services HCL's Business Processing Division (BPO) offers a comprehensive service range... www.hclbpo.com Enterprise Application Services HCL's Enterprise Application Services adopt a platform based approach, fuelling business optimization ... Custom Application Services HCL's application development, maintenance and consulting services help increase productivity, reduce total cost... Enterprise Transformation Services HCL Enterprise Transformation Services (ETS) assists our forward-looking customers... Engineering and R&D Services HCL offers comprehensive range of R&D and Technology services to Component Vendors, OEMs, ODMs and ISVs... IT Infrastructure Management HCL's Infrastructure Services Division (ISD) is India's leading IT services provider.www.hclisd.com

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Aerospace and Defense Avionics, Engineering Design, Defense, IT Applications,Manufacturing Services

Energy and Utilities Electric, Water, Waste and Recycling Management Healthcare Providers, Payers Pharmaceuticals

Medical Devices Concept, Design, Prototype and Validation, Clinical Trials

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Semiconductors Hardware Product Engineering Services, Embedded Engineering Services, Electrical Engineering & Prototyping,Mechanical Engineering Services Travel, Transportation & Logistics Travel, Logistics, Railroads

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Automotive Sub-system Experience and Services, Engineering Services,Testing Services , IT Services, Enterprise Enterprise Application Services Financial Services Retail & Corporate Banking, Capital Market Services,Insurance Independent Software Vendors Powering Revenue Growth, Transforming R&D, Transforming Business Operations, Enterprise Application Services,Enterprise Transformation Services, Infrastructure Services,Business Aligned IT Framework Media & Entertainment Publishing, Business Information Services, Gaming ,New Media Servers and Storage Servers and Storage Services, BAIT Business Aligned IT Framework, Managed Services, Enterprise Application Services, Infrastructure Services, BPO Services Hospitality Reservation & Bookings, Customer Acquisition & Retention,Revenue Management System, Sales Incentive Management System, Key Account Management System, Mobility Consumer Electronics Service Offerings

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Government Capability and Offerings, HCL Differentiators, iGOVERN Solutions Industrial Manufacturing Manufacturing and Execution Systems, Enterprise Application Services, Infrastructure Services, Enterprise Transformational Services, Lean Manufacturing, Business Aligned IT Framework Retail & Consumer Planning, Merchandising and Demand Intelligence, Supply Chain Management, In-Store and Corporate Systems Telecom Engineering Cost Optimization, Ticket Life Cycle Management,Advanced Technologies Empowerment Services

Everything HCL y y y
Geo Spread Australia & New Zealand, China, Europe, Hong Kong, India,Japan, Latin America, Malaysia, Middle East, Singapore, US About Us The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage start-ups. Its range of offerings... Investors The trust and confidence our stakeholders exhibited in us is fundamental to our business. In an endeavor to build on...

Partners EMC, Microsoft, SAP, TIBCO, Oracle Services + 'Services +' focuses on some of the future looking and business oriented services of HCL aimed at creating more... Careers At HCL, we believe in 'EMPLOYEES FIRST'...we have a Five Fold Path to Individual Enlightenment.... Analysts & Advisors Register and share the latest presentations on HCL's strategic direction, key service propositions and alerts.... News & Media See How HCL is making strides in Media and News... Events Meet at HCL's enlightened individuals in the upcoming events. Webinars Listen and share your views with industry experts in our upcoming webinars...

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Differentiators
In one of its articles, Business Week reports that, '...a more enlightened, strategic view of global sourcing is starting to emerge as managers get a better fix on its potential... .The new buzzword is 'Transformational Outsourcing'. We believe that IT driven business innovation, the emergence of new disruptive technologies and business models, and the widespread acceptance of global delivery models are some of the transformational forces at work today. While everyone is talking transformation these days, most actually mean upgradation - i.e. business process improvements or service re-engineering, at best. True transformation is revolutionary and is directed at core processes, resulting in deep and fundamental change. It doesn't merely cut costs or streamline the way a company works - it radically alters market position by building competitive advantage. An IDC report - 'Offshore Application Outsourcing Game' states that the combination of offshore and on demand creates one of the most compelling value propositions to help customers move closer to truly dynamic IT. HCL is uniquely positioned with this perfect blend of onshore presence and offshore economics. Building competitive advantage also demands a shift from the earlier fee-driven/ service provider model to a new age, outcome-based/ partnership model. At HCL, we call thisTransformation version 2.

In a world full of customers, I see my employees first... ...on the 'Five Fold Path to Individual Enlightenment'

At the core of our Employee First philosophy is Talent Transformation, where we recognize and enable competencies as opposed to just skilling employees in technical, business and behavioral areas. Technology is key in creating a process capable of empowering 58,000 employees at HCL!

In a world of commodity, I treasure value... ...with the 'Five Fold Path to Customer Value'
Our Value Services model adopts a 360-degree approach in embedding value in all facets of the HCLcustomer relationship. Value Culture - The most reliable way that we create customer value is through engaged, empowered and result-oriented employees. We ensure that the working culture gives them enough support, tools and training in order to create value. Value Creation - HCL's history of leading the industry by creating and dominating uncontested market spaces has been leveraged into a service innovation model that is creating new value for customers. A large portion of our revenue comes from emerging services - services that we pioneered in the industry like Remote Infrastructure Management, and Engineering and R&D . We have captured and institutionalized the process for creating value through a unique framework, which creates that 'extra'

value (beyond base delivery), called the 'Value Add Framework'. This has been successfully rolled out to select customers who are able to actually measure success while reaping quantifiable savings. Value Engagement - HCL is flexible in that it can treat each customer uniquely by imbibing patterns and characteristics of the customer organization, industry and geography. This unique flexibility has resulted in innovative commercial models like output based pricing, and global account management programs that enable each relationship yield more business value than could be normally expected by both partners. Value Distribution - HCL is able to distribute value across a customer's IT landscape through its welldistributed services portfolio, significant domain strengths, and locally relevant geographic distribution. Value Delivery - In the physical world, value is judged on the basis of reliability, quality, and speed. In the services world, especially IT services, security is an added component. Value is calculated based on the business benefit delivered by the service provider. This calls for high levels of maturity and customer satisfaction, and would be difficult to achieve if the outsourcing strategy is based solely on short-term goals. HCL has geared its Service Delivery Framework, Quality Systems and Information Security to meet the maturity levels required in a value centric world.

In a world full of effort, I see outcome first... ...through outcome based commercial models
In an industry driven by effort based pricing, HCL has taken a giant leap with its outcome based commercial models and deal structuring approach. HCL works with a wide range of customers at various stages of offshore maturity, and designs customized models for them - T&M based models [for projects where accountability and collaboration is low], output based models, fixed pricing models, and risk/ reward based models where we collaborate to commit to outcomes through a gain share or joint venture model. We believe that if we share the vision, we must also share the risk.

In a world of discrete services, I focus on integration

Value is created by optimally integrating services at interface points for greater end-business impact. HCL brings unique strengths to organizations engaged in business transformation to create new competitive advantages. For such organizations, we perhaps have the most mature portfolio of services among other offshore providers across Application Services, Core Infrastructure Support, Business Process Outsourcing, as also R&D and Technology Services. Multi-integrated solutions enable our customers achieve significant optimization at all interface points (integrated help-desk for applications and infrastructure).

In an offerings-centric world - I see customer centricity

Customer-centric value offerings establish the difference between services and services+. The difference comes from unique customer insights and value propositions backed by competencies and customer experience.

In a contract driven world - I practice trust and transparency

All relationships - be it with employees, customers, partners or stakeholders - need to be built on the foundations of trust and transparency. This is what we believe and practice every day at HCL.

No more 'business-as-usual'. I've seen the inflection point...

HCL started questioning the linearity of scale-driven business models adopted by service providers (largely in the IT applications business). This questioning led us to the belief that the market was rapidly approaching a point of inflection - i.e. a point where the volume and value proportionality was changing, opening up new opportunities for service providers who want to focus on value. Realizing this, way back in 2005 HCL embarked on a transformational journey, focusing on value centricity in customer relationships and leveraging new market opportunities while creating a unique employee experience.

HCL Enterprise
HCL Enterprise is a leading global technology and IT enterprise. Founded in 1976 and is one of the first Indian "IT garage startups," Founder, Chairman and CSO, Shiv Nadar has led HCL Enterprise's impressive growth. HCL Enterprise operates two major businesses. One is the India-facing SI business operated by HCL Infosystems, and the other is the global IT services business operated by HCL Technologies. The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 80,000 professionals of diverse nationalities, operating across 31 countries including 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Enterprise Transformation Services

Overview
With the fast changing market conditions and business scenarios, enterprises are expecting unprecedented support and business continuity from their IT application portfolios. Enterprise Application Services (EAS) practice at HCL offers package and platform-led services to transform customers business and IT operations. The group leverages its Blue Ocean global alliances with SAP, Oracle and Microsoft to deliver services spanning from blue printing, development, deployment, global rollouts to application maintenance and support in areas such as ERP, CRM and SCM. With a strong team of ERP consultants expert in integration, best-in-class implementation and upgrade tools

and accelerators, HCL is a partner of choice for enterprises across industries for revitalizing their existing ERP investments. more...

Service Portfolio
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SAP Oracle Microsoft Dynamics

Success Stories
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Enterprise Visibility with Oracle R12 and Integration with Agile PLM Going the extra mile in Siebel CRM A Global Research-driven Pharmaceutical Company using J D Edwards Enterprise One 8.10 Apps Jump Start HCLs Greenfield Implementation of MS CRM 3.0 For A Leading Software Maker

Testimonials
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As part of our ongoing commitment to developing practices and products that help protect the environment, we are pleased to recognize Standard Parking and... It's been a pleasure working with such a dedicated team. The One Oracle Project has been a great success and is a direct result of the hard work, commitment, and...

White Papers
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HCL's Fabless Manufacturing Solution whitepaper for Hitech & Manufacturing Industry PeopleSoft Enhanced Self Service Accelerated Oracle Demantra implementation with Oracle E-Business Suite versions 11.5.9/11.5.10 Value of PeopleSoft Upgrade Judicial Departments Ride the CRM Wave CRM's New Avatar : Siebel Case Management Solution PeopleSoft Upgrade Service Offering

Top Searches
Oracle Transportation Management Siebel UpgradeOracle Upgrade Peoplesoft Upgrade StellentHyperion Upgrade Assessment Oracle R12 (oracle 12i) Agile AIA integration (Application Integration Architecture) Fusion Middleware Supply chain SUN JCAPS SoftwareAG/ webMethods Partner TIBCO Partner Adapter engineering Adatper DevelopmentProcess Modelling Integration Competency CentersSOA Development SOA Security SOA Testing EDI Modernization EDI migration EDI EAI MiddlewareBPM SOA

News & Media

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HCL

Opens

Global

Enterprise

Mobility

Lab

in

Singapore

Tuesday, February 15, 2011 HCL sees strong demand for enterprise services across Asia

Tuesday, January 25, 2011 HCL Customer Standard Parking Wins Oracles Empower the Green Enterprise Award

Thursday, September 25, 2008

Enterprise Transformation Services

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HCLs Enterprise Transformation Services group assists our forward-looking customers to develop a roadmap that aligns business strategy with IT strategy. The group offers an integrated approach towards business processes, technology, application and data to deliver end-to-end services that supports transformation across the enterprise. With a strong team of consultants, HCL provides best-in-class services in key areas including IT Consulting and Governance, Middleware and SOA Services, Enterprise Content Management & Portals, Independent Verification & Validation, and Business Intelligence Services. more...

Service Portfolio
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Business Transformation Technology Transformation Data Warehousing and Business Intelligence Middleware & SOA Enterprise Content Management and Portals Independent Verification & Validation IT Governance

Success Stories
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Business Process Re-engineering for a Leading Provider of Advanced Wireless Solutions CRM Process Consulting for a Leader in Metering Solutions for Utility and Telecom Warehouse Management for a Fortune 500 US Designer and Marketer of Apparel, Footwear and Accessories Application Portfolio Optimization for a Large Global Provider of Data, Analysis and Information Based Tools and Solutions

Testimonials
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Quality of deliverables is excellent. I would like to thank each and every team member for their dedicated efforts... We see HCL as an important Long Term Strategic Partner with whom we can build a relationship...

HCL featured prominently as one of the major System Integrators in the ECM area in a Forrester report...

White Papers
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Mainframe Application Reverse Engineering - Key to Unlocking Your Business Content Challenges and Best Practices in Enterprise Test Process Assessments Landmines of Software Testing Metrics TIBCO CoE HCL on how to establish a TIBCO Center of Excellence? Middleware Competency Center SOA Registry Product Evaluation

Top Searches
Data warehouse consulting Data warehouse management Data transformation servicesApplication Portfolio Optimization iSeries PracticeMainframe Practice Application Architecture Services Application transformation services Why is IT governance important Strategic IT planning and governance IT governance Knowledge Management Consulting Organizational IT strategyBusiness IT strategy Technology transformation services change management in information services Business performance consulting Risk management consulting services Insurance risk management consulting Risk management consulting Supply chain logistics consulting Health care supply chain consulting Consulting supply chain management Supply chain managementSupply chain management consulting firmsBusiness process re-engineering case studyBusiness process re-engineering Business Transformation Services Enterprise Transformation

IT Related Things

Overview
HCL Infrastructure Service Division (ISD) is the fastest growing line of business for HCL Technologies. HCL ISD created an uncontested market space of "Remote Infrastructure Management" which has now become an Industry in itself and is being described as the "Third wave of outsourcing" after Software and BPO. Today we dominate this industry and have been recognized by global experts for our leadership and maturity of service delivery. more...

Service Offerings
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End User Computing Data Center Transformation Services Network Services Information Security Services Integrated Operation Management Services Cross Functional Services

Mainframe Services

Top Searches
IT Infrastructure Management

Testimonials
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HCL has a lot of good people with a lot of initiatives, skills and knowledge. HCL is an environment where we can succeed; where each individual in HCL... I met with the team today and would describe it as them being the backbone of our production operations at this point which is really an important...

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