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Script For Valet and Butler Service

The document contains scripts for valet and butler services. The valet script involves collecting and processing a guest's laundry order, including payment details. The butler script involves greeting a guest upon arrival, assisting with luggage, familiarizing the guest with hotel amenities and room facilities, and offering additional services such as unpacking. Both scripts demonstrate professional and attentive service while ensuring the guest's needs are addressed.

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Alona Fajardo
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8K views4 pages

Script For Valet and Butler Service

The document contains scripts for valet and butler services. The valet script involves collecting and processing a guest's laundry order, including payment details. The butler script involves greeting a guest upon arrival, assisting with luggage, familiarizing the guest with hotel amenities and room facilities, and offering additional services such as unpacking. Both scripts demonstrate professional and attentive service while ensuring the guest's needs are addressed.

Uploaded by

Alona Fajardo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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(Script for Valet Service)

Subject: FLO

Name: Alona C. Fajardo

Year & Section: BSHM 2C

Instructor: Prof. Delma Ortega

(Knock Three Times)

V: Good afternoon, Ma’am I'm Alona C. Fajardo from laundry department. I'm here
for your laundry request, may I know if you are Mrs. Ortega who called for a
laundry pick up?

G: Yes, please come in.

V: Thank you very much, May I know Ma'am if you are, done filling up your laundry
form?

G: Not yet.

V: Okay Ma'am, here is your laundry form kindly fill it out. May I know where I
could find your laundry item Ma’am?

G: It's behind the bathroom door.

(The Guest will give the form)

V: Ma’am, please allow me to counter check your laundry item. Upon checking
Ma'am, you have 2 jackets, 2 underwear’s, 2 shorts, 2 dresses, 3 denim pants and
they were all damage free. Do you have any special instruction on your cloths
Ma'am

G: None

V: How do you like your clothes to be wash? Is it Machine wash, Hand wash or Dry-
cleaning Ma'am?

G: Machine wash.

V: How about your clothes to be delivered, is it Hang or Folded?

G: Folded
V: Okay Ma’am, what kind of delivery service would you like to avail? We have
express delivery service where in your clothes will be deliver after 3 hours but with
an extra charge of Php 500.00 pesos. We also have regular service where in your
clothes will be delivered after 8 hours but has no extra charge.

G: I will choose express delivery service

V: Okay Ma'am, your total amount to pay is Php 2,850.00 pesos where in Php
2,350 pesos is for laundry service and Php 500 pesos on extra charge. How would
you like to settle your mode of payment Ma'am? Is it Cash or Charge upon Check-
out?

G: I choose Cash

V - Okay Ma'am please allow me to repeat your laundry request. You have 2
jackets, 2 underwear’s, 2 shorts, 2 dresses and 3 denim pants. The type of your
clothes to be wash is Machine wash. Type of your clothes to be delivered is Folded
and also to be delivered via Express delivery service. Your account will be settled
via Cash with a total amount of Php 2,850.00 pesos. Did I get it right Ma'am?

G: Yes

V: Please sign here ma'am, your clothes will be delivered after 3 hours.

G: Okay thankyou

V: Once again I’m Alona C. Fajardo, thank you for choosing our services and have a
pleasant day!
(Script for Butler Service)

Subject: FLO

Name: Alona C. Fajardo

Year & Section: BSHM 2C

Instructor: Prof. Delma Ortega

(Arrival of the Guest)

B: Good Afternoon Mrs. Ortega Welcome to Wave Hotel, I’m Alona C. Fajardo, your
personal butler for today. May I help you with your luggage?

G: Sure! Thanks.

B: Ma'am could you check if all of your luggage is complete before we proceed to
your room?

G: It's okay, It's Complete.

(After checking – In)

*Carry the guest’s luggage and escort to the room*

B: Okay Ma'am this way you to your room.

B: Ma'am before we arrive to your room, allow me to explain our hotel facilities.
Breakfast will be available at the Restaurant located at Lobby level from 6:00am to
10:00am. We also have Cafe and Business Center at Lobby level. Our meeting
rooms are located on the 2nd floor, the swimming pool, spa and fitness center are
on the 5th floor. Let us know if you need to make reservations for our hotel
facilities.

G: Yes. Thank you for the information. (Room Familiarization)

B: We are in front of your room, Ma’am. Would you like me to show you how to use
your key card? G: Yes Please

B: Okay Ma'am the door will open once you swipe the key card here

G: Okay thank you.

B: Your Welcome Ma'am

*After entering the room*

B: Have a sit Ma’am (Put the luggage on the luggage rack)


B: Ma’am, allow me to explain the room facilities. You have safety deposit box
inside the wardrobe. You also have a mini bar, if you want to consume snacks and
drinks, so don’t forget to fill the mini bar list. This is the remote control for your
television channel list. You have a view to the city, and this is your bed side lamp.
Telephone to make an outgoing call, press 0 for operation assistance, 1 for
housekeeping, 2 for laundry, and 3 for room service. This is your air conditioner,
and lastly, this is your bathroom, for the water, tap the red button for hot water
and blue for cold water. G: Alright. I would ask you again if I forgot.

B: It is my pleasure, Ma’am

(Unpacking of clothes)

B: Ma’am may I unpack your clothes and place it in the cabinet.

G: Yes, you can.

B: Okay Ma’am (After Unpacking)

B: I am done unpacking your clothes Ma’am Is there anything else I can do to


assist you?

G: No, I think that’s enough. Thank you so much.

B: It’s my pleasure Ma’am, if you need further assistance during your stay with us,
do not hesitate to contact me with speed dial 2345

G: Okay. Thank you.

B: Okay Ma'am, I hope you'll enjoy stay in our hotel. Again, I'm Alona C. Fajardo
your Butler Attendant, Thank you very much and have a nice day!

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