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    Amrish's Resume 1

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    Ashwin Ramnath Mani
    Amrish Ladi has over 4 years of experience as a Mission Critical Support Engineer helping clients maintain smooth operations in social media management and contract automation products. He is an expert in technical support, incident management, and cloud monitoring who has a track record of rapidly resolving downtime issues within SLA timelines. Currently working at Khoros R&D in Bangalore, India, his responsibilities include providing infrastructure support, performing health checks and monitoring applications in cloud environments, and handling outages to meet response and resolution targets.

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    Amrish's Resume 1

    Uploaded by

    Ashwin Ramnath Mani
    16 views1 page
    Amrish Ladi has over 4 years of experience as a Mission Critical Support Engineer helping clients maintain smooth operations in social media management and contract automation products. He is an expert in technical support, incident management, and cloud monitoring who has a track record of rapidly resolving downtime issues within SLA timelines. Currently working at Khoros R&D in Bangalore, India, his responsibilities include providing infrastructure support, performing health checks and monitoring applications in cloud environments, and handling outages to meet response and resolution targets.

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    Amrish Ladi has over 4 years of experience as a Mission Critical Support Engineer helping clients maintain smooth operations in social media management and contract automation products. He is an expert in technical support, incident management, and cloud monitoring who has a track record of rapidly resolving downtime issues within SLA timelines. Currently working at Khoros R&D in Bangalore, India, his responsibilities include providing infrastructure support, performing health checks and monitoring applications in cloud environments, and handling outages to meet response and resolution targets.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views1 page

    Amrish's Resume 1

    Uploaded by

    Ashwin Ramnath Mani
    Amrish Ladi has over 4 years of experience as a Mission Critical Support Engineer helping clients maintain smooth operations in social media management and contract automation products. He is an expert in technical support, incident management, and cloud monitoring who has a track record of rapidly resolving downtime issues within SLA timelines. Currently working at Khoros R&D in Bangalore, India, his responsibilities include providing infrastructure support, performing health checks and monitoring applications in cloud environments, and handling outages to meet response and resolution targets.

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    © All Rights Reserved
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    of 1

    Amrish Ladi

    Mission Critical Support Engineer


    Four plus years of experience in helping clients maintain smooth operations in Social Media Management and contract automation
    products. Demonstrated track record of resolving tickets within SLA. Expert in Primary Tech Support, Incident Management and cloud
    monitoring. Commended for rapidly and effectively resolving downtime

    [email protected] 7008298674 Bangalore, India linkedin.com/in/amrish-ladi

    WORK EXPERIENCE SKILLS


    MCS Engineer AWS Linux Git Chef
    Khoros R&D, Bangalore
    03/2021 - Present, Bangalore, India Docker Ansible Terraform
    Achievements/Tasks
    Working as Mission Critical & Infrastructure Engineering Support in Social Media Jenkins Ant Maven Nagios
    management application.
    Products: Community, Social media care, Social marketing. Devops SVN Cloud monitoring
    Proactive: Being on-call engineer performs health checks, monitor application
    & infra within Cloud environment using shell/bash scripts, provide server Technical Support Datadog
    support for Linux VM. Conduct a weekly review with product engineering team
    to highlight the major concerns.
    New Relic
    Reactive: Handle outages for all products which are built upon JVM platform
    and ensure agreed initial response & outage resolution SLA. Also, implement
    emergency configurations & plugins to avoid or resolve the outages.
    Preventive: Perform logs analysis via different tools such as to find out root
    cause and collaborate with engineering team for implementation. PERSONAL PROJECTS
    Tools used: Salesforce, Jira, Datadog, Sumo logic, Fisheye, New Relic. CI/CD demo project using
    AWS,Jenkins,Github,Ant,Tomcat
    (02/3023 - Present)
    Technical Support Engineer Created a SCM poll job that pulls the source code
    JK Technosoft, Bangalore from the GITHUB repository everytime when there
    11/2018 - 03/2021, is a change in the code.
    Installed the required (Ant) plugins for Jenkins and
    Achievements/Tasks
    created another job to prepare the build.
    Diagnosing and troubleshooting product issues in test instances. To review the build/for unit testing, created
    Asking customers the targeted questions to understand the root of the another jenkins job and used Jnuit as a plugin to
    problem quickly. generate the test report.
    Created a tomcat container server and deployed
    Interacting with customers through a series of actions via zoom call or email the code to production.
    until the issue is resolved. Created a CI/CD pipeline with all the jobs using
    Investigating/Analyzing the backend logs to find the trigger point and cause of post build action and other available jenkins
    options.
    the issue.
    Reproducing the customer-reported issues/bugs in test instances to head for
    Jira tickets.
    Creating Jiras and tracking the resolution time of the bug fixes and ensuring to LANGUAGES
    get fixed within agreed time limits.
    English
    Following up with clients to ensure their instance is fully functional after
    Full Professional Proficiency
    troubleshooting.
    Hindi
    Full Professional Proficiency

    EDUCATION Telugu
    Native or Bilingual Proficiency
    Bachelor of Engineering in Electronics and
    Communication Engineering Odiya
    Gandhi Institute of Science and Technology Limited Working Proficiency

    08/2012 - 08/2016, Rayagada, Odisha, India

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