.

D N V Kesava Rao
Vijayawada, AP, 521104

6381281880

[email protected]

An enthusiastic and ambitious professional, aspiring to Carry out Monitoring,

Auditing,Evaluating, Reporting according to the plan and scope agreed upon with
the client with respect to the effectiveness of the policies, procedures and standards
by which organization's financial, physical and information resources are managed.

Skills
Excellent communication skills, both written and
verbal.
Monitoring, Auditing, Evaluating, Reporting
Program
Microsoft Office
Business operations analysis
Block Chain Foundations
Governance/Risk/Compliance/Privacy
ISO/IEC 27001 ISMS
Business process optimization
Information Privacy Program management(IAPP -
CIPM)
Certified Transition Manager from SSHCL

Work History
2018-01 - 2022-03 Quality Control Team Lead:
State Street HCL Services Ltd. Vijayawada, Andhra Pradesh
 Serving 45 clients(APAC/EMEA/NA) under one umbrella, being point of
contact between 700 employees team and 45 clients
Onshore/Oversight/Supporting Functions, with regards to Program
Monitoring, Auditing, Evaluating and Reporting, under guidance of
General Manager.
 BCP management with appropriate planning under shadowing of Senior
Management.
 Monitoring & Testing the process Risks with thorough validating of control
check points.
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 Monthly Presentation of Program Maturity Level in a detailed PPT

presentation to SS & SSHCL Sr. Management on a monthly basis for GAP
analysis.
 Brainstorming with first line of defence team on Volume trend analysis,
KPI/KRI misses and operational non conformity to implement corrective
actions.
 Taking part in recruitment extensively to full fill back fill.
 Presenting daily, Executive Summary(Metrics) of entire program to State
Street and SSHCL higher Management daily with regards to defined
objectives/Requirements of the Program.
 Rewards & Recognition coordination on quarterly basis.
 Being Lean Practitioner conducting lean drive.
 Conducting Base line awareness program with the team.
 Conducting conference calls with onshore and internal teams to make
Process standardization .
 Prepared variety of written communications, reports and documents to
ensure smooth operations.
 Complete Auditing of custody access, application inventory, Control self
assessment, Data inventory, process and procedures to ensure
compliance with relevant regulations.
 Lead projects and analyzed data to identify opportunities for
improvement.

2013-02 - 2017-12 Reconciliation Team Lead

State Street HCL Services Ltd, Coimbatore, TamilNadu
 Responsible for making sure that, any gaps in performance or quality are
quickly identified and addressed.
 Producing accurate reports on team performance and submitting same to
senior managers.
 Successfully Transitioned pilot process from State Street head office in
Boston.
 Responsible for streamlining process and work on Dependencies and Key
Controls.
 Responsible for preparing Query tracker and providing inputs on SOP' s for t
process and preparing internal and external error logs.
 Daily review of work done from JV team members and updating onshore
team.
 Assessing monthly one-on-ones with team to understand any concerns and
providing feedback on any issues.
 Worked towards generating process improvement idea – which was
presented to client and was appreciated and approved.
 Representative of Process Risk control team of organization.
 Representative of DR site team of organization to check systems,
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applications, authorized web links site conditions and other interdependent

checks along with IT and admin teams.
 Drove operational improvements which resulted in savings and improved
profit margins.
 Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting.
 Managed quality assurance program, including on-site evaluations,
internal audits and customer surveys.
 Participated in continuous improvement by generating suggestions,
engaging in problem-solving activities to support teamwork.
2010-08 - 2011-03 FICC Product Control Team Lead
Cognizant(UBS), Hyderabad, Telangana
 Migrated FICC Product control Emerging Market Process from US Stamford.
 FICC team takes into account all potential risks and reserves required to
ensure correct balance sheet exposure and P&L impact.
 Manage treatment of all FICC products within Latin America.
 Preparation and reporting of daily P&L.
 Monthly review and reconciliation of P&L and inventory versus external
fund administrator.
 Ensure P&L and Risk moves are fully understood, explained and reported to
appropriate levels.
 Develop broad understanding of products.

2010-03 - 2010-08 Team Lead

JP Morgan, Banglore, Karnataka
 Bournemouth Reconciliation team handles Cash reconciliations of Interests,
Dividends and Trades settlements, stock balances, and corporate actions.
 Responsible to ensure that Sing off of accounts are made on time every
day.
 Conducting daily, weekly & monthly calls with clients on process
performance and enhance.
 Cross verification of team assignment and submitting check list.
2005-07 - 2010-03 Team Developer
Bank of America, Hyderabad, Telangana
 As part of Global Markets group I have worked on Swift Investigations,
Return payment investigations and FX Compensations.
 Where, we handle queries from our Internal & External clients relating to
foreign currency wire transfer for various premier Customers.
 Prepare cases on all misses or late settlement of FX trades from BOA side
and as well as third party side and liaising and negotiating on
compensation or adjustment of dates of payments in books of bank.
 Process payments for MT202 & MT 103.
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 Set up static data info in data base on regular communication basis.

 Settlement of FX payment to various banks globally through GBS payments
systems.
 Regularly interacting with BOFA Banking Center in order to obtain missing
instructions on original wire returned, to re-effect.
 Sending swift messages to various departments in like Drafts /
Compensation / Foreign Clean Collections / Confirmations / Static Data /
EMEA.
 Drive weekly conference calls with LOB and maintain Minutes of Meeting.
 Resolve all Client queries by liaising with various banks Globally along with
BOA Correspondent Banks.
 Ensure adherence to Standard Operating Procedures.
 Facilitate Process Development to align process with goals of business and
to move towards customer centrist with help of six sigma tools.
 Auditing cases in PEGA and verifying payments in GBS.
 Provide process training's to new recruits and refresher courses to tenured
associates.
 Mentored many new team members come up with learning curve and
also shared best practices with team being SME.
 Done Six sigma project to reduce TAT of handling investigations of the
return payments 5000$ to 200000$.
 Received WOW Award for having introduced K-performer (team metrics)
tracker in process and for being quick learner.
 Received Bank of America Spirit Gold Points for Q1 07 for mentoring fellow
associates, driving initiatives and for being best trainer out of entire process.
 One point of Contact for all queries / escalations from Business Partners.
 Put together DAILY Report for Business Partners as part of Value addition to
process as whole.

Education
2006-02 - 2008-07 Post Graduate Diploma in Business Management: Business
Management
Symbiosis International University - Pune