LESSON 2.

13 AQ16 CONSOLE ERROR

EXAMPLES
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Console and Networking
Defective RTM-D PWB
 The RTM-D PWB can fail in different ways
 It can cause a Task Starter error
 A Transport error
 It can hang up the Scan console boot and never display any error messages as in this case

 The Scan console boot stops at this screen

 No error messages are displayed

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Console and Networking
 Open the front cover of the CPU box and look at the LED’s on the SS/ADI PWB
 LED1 (CPU-1) should be lit or flashing
 In this case LED1 is not lit

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Console and Networking
 Remove the left side cover of the Rec. box
 Remove the panel to the right of the RTM PWB to view the LED’s on the RTM-D PWB
 LED D5 is lit
 P-ERR This LED lights when an error occurs during communication with the SS/ADI PWB

 Tip
 If the SS/ADI PWB was causing the problem
LED 12 (PERR) on the SS/ADI PWB would be lit

 You can also see the error in the SS/ADI log

SS/ADI4 ROM V1.00-R000 (C40082-00)

vector table initialized.

configuration table initialized.
sysinit startLBSS d
BUS Error
unclaimed excepton 00000002 vect number 2
SR 00000004 PC 00E0B518
A0 00E40000 A1 000086D0 A2 00E40108 A3 00FFF822
A4 57FFFDDB A5 00200000 A6 00008AD4 A7 00008B66
D0 00000000 D1 00000000 D2 000000FE D3 00000000
D4 00E0B29E D5 F8DFFA3F D6 FD4AEEC7 D7 3D9DC5A4
ADDRESS 00E40000 mode write 00000001

SS/ADI4 ROM V1.00-R000 (C40082-00)

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Console and Networking
 Make sure you shut down the scanner properly to make sure the software is not corrupted
 On the Scan console
 Press [Ctrl] + [ESC] to bring up the Start menu
 Click Run

 Type sh [Space] –L
 Click OK

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Console and Networking
 In the shell
 Move to the X partition
 Type x: [Enter]
 Type ScanSysEnd [Enter]

 When ScanSysEnd is complete the following is displayed

 Click Continue

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Console and Networking
 When the shell returns to the [ X:/ ] prompt
 Type EndFSYS [Enter]

 When the shell returns to the [ X: /] prompt

 Type halt [Enter]

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Console and Networking
 On the Display console
 Click Utility  Engineering  Password: Kingbird  Shutdown

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Console and Networking
 Turn off the scanner when you see this message on both monitors

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Console and Networking
Task Starter Error

 Task Starter error is a common error

 It can be caused by the following
 Defective RTM PWB
 Corrupt RTM boot line
 Defective RTM-D PWB
 Defective MHR PWB
 Defective RDD chassis or RDD disk
 Defective fiber channel loop between the
Scan console and Rec. Box

 To troubleshoot this error

 Remove the left side cover of the Rec. box
 Check the LED DS1 on the RTM PWB (BFL Board Failure). If it is lit yellow, the RTM PWB is defective
 Check the MHR PWB’s
 Do any of the PWB’s have a red LED lit or is there a PWB with no LED’s lit?
 If the answer is “YES”, shutdown the scanner and remove PWB
 Turn the scanner on. If you no longer have the error, the MHR PWB removed is the cause of the error
 Connect your laptop to the COM-1 port on the RTM PWB
 Start Tera Term
 Press the RST (RESET) button on the RTM PWB
 Does the VxWorks logo appear on the laptop screen?
 If the answer is “YES”, are the boot line settings correct?
 If the answer is “NO”, shut the scanner down and remove the 3 MHR-BP PWB’s

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Console and Networking
 Turn the scanner back on
 Does the VxWorks logo appear on the screen?
 If the answer is “YES”, one of the 3 MHR-BP PWB’s is the cause of the error. Put the PWB’s back in one at a time to
determine which PWB is causing the error
 If the answer is “NO”, shut the scanner down and remove the 3 MHR-DP PWB’s
 Turn the scanner back on
 Does the VxWorks logo appear on the laptop screen?
 If the answer is “YES”, one of the 3 MHR-DP PWB’s is the cause of the error. Put the PWB’s back in one at a
time to determine which PWB is causing the error
 If the answer is “NO”, Shut the scanner down and remove the 2 MHR-FC PWB’s
 Turn the scanner back on
 Does the VxWorks logo appear on the laptop screen?
 If the answer is “YES”, one of the 2 MHR-FC PWB’s is the cause of the error. Put the PWB’s back in one at a
time to determine which PWB is causing the error
 If the VxWorks logo appears and the RTM PWB boots up completely
 Open Windows Explorer and move to X:/ct/KBProj/develop/etc/scan/BIR/bin and double left click FCDView.exe

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Console and Networking
 A good Fiber channel loop will show 2 Loop Devices (The FC PWB in the Scan console and MHR-FC PWB slot 18)
 A defective Fiber channel loop will show Not Available

Good Defective

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Console and Networking
Missing MHR-DP or MHR-BP

 Symptoms
 Scanner boots normally
 Warm-up completes normally
 When a scan is attempted
 The gantry rotates but the Start button on the Scan keyboard never lights and the Confirm button in the exam plan lights
 Click the Confirm button, the Abort button on the Scan keyboard will light once, then the Confirm button in the exam plan lights
 You will be stuck in this loop until you quit the exam plan
 After a few minutes the following error message will appear

 Move to the G:/EventLog folder

 Unzip and open the associated BIR log
 Scroll down to Bootup Printfs and Last Printfs Logged on the RTM
 Look closely at the number of G4 processors found. There should be 16 G4 processors
 Look at the board slot numbers to see which board is missing

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Console and Networking

MHR-DP Slot 15 missing

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Console and Networking
NO message

 There are 3 things that can cause this message

 Defective MHR-FC PWB slot 19
 Defective GCIFA-D PWB in the gantry
 Defective fiber optic cable between the GCIFA-PWB and the Rec. box

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Console and Networking
 Very easy to troubleshoot
 Switch the fiber optic cables between MHR-FC PWB slot 18 and MHR-FC PWB slot 19
 If the LED on MHR-FC PWB slot 19 remains red, MHR-FC PWB slot 19 is defective
 If the LED on MHR-FC PWB slot 18 is now red, either the GCIFA-D PWB or the fiber optic cable between the gantry and the Rec.
box is defective. (Most likely the GCIFA-D PWB is defective)

Start Fiber cables swapped

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Console and Networking
Scan Boot-up hangs up at “Scheduler is now recovering”

 Solution
 Set the Scan console up to boot in “Single-User” mode
 Open a shell window, move to the X: partition and type
 [X:\] chkconfig [Space] aquilion [Space] off [Enter]
 Shut the scanner down
 Power off when it is safe
 Unplug the power cord to the display computer to minimize boot up and shutdown time

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Console and Networking
 Turn power back on
 The Scan console boots to the System Setup Menu
 Click Create Image Directories
 Click Init Logdata only

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Console and Networking
 Click Console
 Enter the following in the shell
 [X:/] chkconfig [Space] aquilion [Space] on [Enter]
 Click Quit

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Console and Networking
Post processing of printout is running

 Symptoms
 This message appears when the scanner is shutting down and hangs up the shut-down process

 Solution
 Open Windows Explorer
 Move to X:/ var/tmp folder
 Delete the file qmgrStart.lock

 The scanner will then continue to shut down

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