BANGLALINK
ENTERPRISE SUPPORT SYSTEM [ESS]
CASH MANAGEMENT FREQUENTLY ASKED QUESTIONS(FAQ)
November 2022 (Release Draft 1)
Document Control
Revision history
Version Author Date Revision
1.0 Madhuri Gami 18-November-2022
1.1 Mohammad Shaniaz Islam 17-January-2023
2.0
3.0
4.0
Review History
# Reviewer Date reviewed
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Approval History
Subject matter experts
Name Signature Date reviewed
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Contents
1. Objective............................................................................................................................................................................................................3
2. Scope.................................................................................................................................................................................................................3
3. Frequently Asked Questions/Issues....................................................................................................................................................................3
1. Objective
The objective of this document is to provide information regarding some of the frequently asked questions and issues in Treasury process.
2. Scope
This document is applicable for TRY processes in ESS and APRO.
3. Frequently Asked Questions/Issues
TRY FAQ
1. Problem Identified:
How to add Bank Account in Oracle ESS and APRO?
Resolution:
First need to add Bank and Bank branch then Bank account can be created in ESS Cash management which will appear in APRO via process of cloning.
Oracle ESS Navigation: Navigator >> Settings and Action >> Setup and Maintenance>> Select Financials >> Manage banks.
APRO Navigation: Setup >> Internal Banks >> Bank account setup
2. Problem Identified:
Can we process bank statement without locking the same?
Resolution:
You need to lock statement to further process after importing in APRO.
3. Problem Identified:
As a part of business function, how will you assign customers to receipts related to International Roaming and Postpaid collection as there are many number
of customers?
Resolution:
As there are multiple customers and we can not create such number of customers in oracle database so we have created single customer for International
Roaming and Postpaid collection each and while preparing bank statement in MT940 format through excel and we need update this customer number in
description line. The process is also defined in User manual.
4. Problem Identified:
How to delete bank statement from oracle once imported from APRO?
Resolution:
For deleting a bank statement from oracle cash management it is required to unreconciled all statement lines and then you can delete the statement.
5. Problem Identified:
How to delete single bank statement line from oracle once imported from APRO?
Resolution:
User cannot delete single statement line as this will affect closing balance of statement for that period.
6. General Query:
Can we Import more than one bank statement for single date in APRO?
Answer: There is a setup in APRO to allow to import more than one bank statement for single date.
Navigation: Setup > Bank Account Setup > Internal Bank accounts > Electronic Banking > Max number of statements per date
7. General Query:
How To reconcile bank statement line if not auto reconciled?
Answer: To manually reconcile bank statement lines:
reconciliation: - Navigator – Cash Management >> Bank Statements and Reconciliation>>Task>> Manual Reconciliation
8. General Query:
How To run Create Automatic Receipt Write-offs?
Answer: Navigation: Tools >> schedule process>> Schedule new process >> Run process: Create Automatic Receipt Write-offs >> Enter required parameters
and Click on Submit.
After the process is submitted. you can check the status in Schedule Process.
Detailed process is also defined in user manual under postpaid collections.
7. Problem Identified:
customer ID shows twice in APRO & APRO doesn't recognize this customer while upload statement?
Resolution:
SR Is raised on APRO for this Issue. Till now we need to Tag the customer Manually
