Job Title : Banquet Supervisor

Department : Food and Beverage Service

Division : Food and Beverage
Property : Almont Hotels and Resorts

Organization Structure

Reports to : Food & Beverage Manager, Banquet Manager

This Job : Banquet Supervisor
Direct Subordinates : Captain, Waiter/Waitress
Indirect Subordinates : Stewards, Florist/Gardener, Housekeeping Public Areas
Backs-up/ Supports for : Restaurants

Job Scope

Responsible for assisting the Banquet Manager in providing supervision, direction, and
leadership to the division based on the objectives and performance and quality standards of the
Hotel.

Primary Responsibilities

Operation Services & Support

1. Ensures implementation of operational processes; monitors functions and flow of

service in the division, advanced planning for big events; while ensuring top priority
tasks are completed.

2. Maintains par stocking, utilization, and inventory of equipment and facilities; checks
requisition for linen and wares; and requests for replacement and replenishment,
whenever necessary; while ensuring documentation.
3Prepared By Reviewed by Approved By Date of Effective
Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 1]

3Prepared By Reviewed by Approved By Date of Effective

Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 1]
 3. Performs administrative and clerical functions; maintains organization of documents
and coordinates with sales and marketing department.

People Management, Continuing Employment & Support

1. Understanding, continuing update and compliance of the relevant policies, procedures

and service delivery standards of the above specified department/division, this position
and its direct subordinates.
2. Understanding, continuing update and implementation of the human resources policies,
procedures and code of conduct; while promoting management, team and cross
department support, leadership, professionalism and good relations.

3. Maintains and promotes communication efficiency for general and work specific
information, to include the conduct of regular meetings and/or discussions on work
activities, service delivery, continuing work system improvement, and the like.

4. Monitors and supervises staff performance and provides departmental training for new
hires and subordinates.

5. Plans and administers duty roster to ensure balanced manning and productivity.

Other Responsibilities

Performs other related duties which may be assigned by the Restaurants, Bars, & Events
Manager, Assistant RB&E Manager and or Banquet Manager.
.

Relationships

Internal: F&B Culinary Department, Department of Sales and Marketing,

Housekeeping Department, Human Resources Department, Technical
Department

3Prepared By Reviewed by Approved By Date of Effective

Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 2]

3Prepared By Reviewed by Approved By Date of Effective

Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 2]
 External: Hotel Guests, Contractors

Qualifications

Education: Bachelor’s Degree in Business Administration, Hospitality Management or

their equivalent.

Experience: Minimum 3 years’ experience, preferably in hotel and restaurant, food and
beverage service operations.

Competencies

1. Exceptional Service. Understands that value can be created with every encounter and
this is reflected in superior standard of service.

2. Integrity. Honest and straightforward in interactions with our owners, guests,

colleagues and the community in which we operate.

3. Respect. Respects the objectives of our stakeholders, the values of our guests, and the
cultural difference in the locations that we operate.

4. Teamwork. Understands that in our business it is only working together as one team
that we can really excel and provide to our guests an overall exceptional experience.

5. Passion. Believes our passion to provide the best hospitality experience comes from
caring for our guests, our business and ourselves – this is the driving force of the Marco
Polo Way.

3Prepared By Reviewed by Approved By Date of Effective

Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 3]

3Prepared By Reviewed by Approved By Date of Effective

Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 3]
 6. Continuous Improvement. Innovative and utilizes best practices to continually
improve management techniques, and the quality of our products and services.

7. Technical Skills

8. Communication

9. AMUMA. Comprehensive and able to deliver the mantra of all Almont Properties.

3Prepared By Reviewed by Approved By Date of Effective

Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 4]

3Prepared By Reviewed by Approved By Date of Effective

Issue Date

Ma. Consuelo Galang- Yabut HR Department Adelfa Pace 31 Jan 2017 31 Jan 2017
RB&E Service Department VP for Operations

[Page 4]