Modification Instructions to Install

Firmware Upgrade on Focus 35C/43C and

TRIMAX 35C/43C Detectors
Service Codes: 2169, 2173, 2277, 2278
Modification No. S2, Selective

Announcement:

This modification upgrades the detector firmware to fix the problem described with ADO 590466
occasional error in data transmission from battery to detector. The detector-battery occasionally returned
incorrect data and the detector concluded that the battery did not exist returning battery capacity zero to
the console-software, so generating error messages about battery charge level. With the new Firmware
the communication process between battery and detector has been improved by providing multiple
readings of the same data.
The following new firmware can be installed in the field or may have been installed at the factory as
indicated by the S2 code on the modification label.
• Focus 35C Detector - 1.22.9.28; Service Code: 2169
• TRIMAX 35C Detector - 1.22.9.28; Service Code: 2173
• Focus 43C Detector - 1.22.9.16; Service Code: 2277
• TRIMAX 43C Detector - 1.22.9.16; Service Code: 2278
The detector firmware version is visible using the appropriate service menus in the ImageSuite and
ImageView software, see service manuals for software applications.
The firmware version is also visible using the iDetector.exe application, for the use of this application refer
to the Focus/TRIMAX service manual.

Confidential

Publication No. MA2169-S2

2023-01-11
 WARNING:
• Qualified service personnel must perform this modification.
• Refer to the Carestream Service Portal for possible updates before doing this modification.
• When doing the procedures in this document, you must use safe work practices and wear the correct
personal protective equipment (for example, safety eyewear) according to your company's standard
operating procedures.
• When servicing this equipment, be sure to read and follow the manufacturer’s Safety Data Sheets for
any chemical, cleaner, solvent, paint, lubricant, adhesive, or replacement battery to understand proper
use and disposal precautions.

When to Install/ When there is an occasional error in data transmission from battery to detector.
Perform:
Serial Numbers: All.
Special Console-software ImageSuite V4 MR9 or ImageView 1.10 or later versions
Requirements:
Installation Time: 1.0 hour
Special Tools: Power tether cable, SPAK0934
Parts Status: Firmware available on the Service Portal
Parts • Service Manual for the CARESTREAM Focus 35C and 43C Detector, AJ6087
Requirements:
• User Manual for the Focus 35C Detector, AJ4309
• Service Bulletin MOD S1, SBAK5950

The information contained herein is based on the experience and knowledge relating to the
subject matter gained by Carestream Health prior to publication.
No patent license is granted by this information.
Carestream Health reserves the right to change this information without notice, and makes no
warranty, express or implied, with respect to this information. Carestream Health shall not be
liable for any loss or damage, including consequential or special damages, resulting from any use
of this information, even if loss or damage is caused by Carestream Health’s negligence or other
fault.

ESD: Possible damage from electrostatic discharge

Service Modification Definition

Selective — The modification is meant to address a specific issue that a customer is experiencing.
It provides features or capabilities that enhance the equipment’s functionality or reliability. The
modification should be completed at no charge to customers with applicable coverage by
contract, warranty, or service agreement, and with applicable charges to customers not under
contract, warranty, or service agreement coverage.
 Download the Firmware Files

Download the Firmware Files

CAUTION: Biological Hazard

Traces of biological contaminants may remain on the detector, apply special cleaning
procedures and use appropriate materials. Refer to the procedure "Cleaning and Disinfection of
Patient Contact Surfaces" in the detector user manual. If necessary, use gloves and other
individual protections.

Important:
The correct firmware files must be present in the correct folder of the console-PC hard drive.
The ImageSuite and ImageView software expect the firmware file available on PC hard drive
does match with firmware version running inside detector. In case of mismatch this can trigger
the popup message “update firmware” and lead to an inappropriate downgrade of the
detector firmware.

Important:
During firmware update the detector power must be always present. Charge the battery to
more than 85 % capacity before doing a firmware upgrade. Do not remove the detector
battery until the firmware update is complete.

1. For detectors that need to be upgraded, the firmware image files are available on
the Carestream Service Asset web Portal as zip files. Browse to Focus Detector and
SOFTWARE AND FIRMWARE or MODIFICATION.

H254_0044

The following table shows the file name of Firmware image file to be used.

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 Download the Firmware Files

Service Detector Firmware Image File Name

Code Version

2169 Focus 35C

1.22.9.28 35CTISA07_IMAGE_41_ALL_2022_09_28.ifrm
2173 TRIMAX 35C

2277 Focus 43C

1.22.9.16 43CTISA07_IMAGE_41_ALL_2022_09_16.ifrm
2278 TRIMAX 43C

Important:
The size of each firmware image file is about 140 MB and might be corrupted during downloading
over network or during data transfer on USB portable drive. Do no skip file integrity verification
procedure.

2. Check the integrity of the firmware file.

a. The firmware file is 140 MB in size, check the zip file integrity after the file has
been downloaded from the Service Asset Portal. Use Zip application, right click
the zip file and select Test archive.

H254_0045

MA2169-S2 4 2023-01-11
 Download the Firmware Files

b. As example, the following message proves the zip file is a perfect copy of the
original.

H254_0046

MA2169-S2 5 2023-01-11
 Firmware Upgrade Procedure for Image Suite Software

Firmware Upgrade Procedure for

Image Suite Software

Important:
It is highly recommended to connect power tethered, SPAK0934 to the detector when updating
the firmware. If no power tether cable is connected, charge the battery to more than 85 %
capacity before doing a firmware upgrade. Do not remove the detector battery until the
firmware update is complete.

Important:
The Image Suite software verifies the firmware files available on console-PC hard drive and the
firmware version running inside detector, in case of mismatch a pop-up message informs the
operator about the need update the detector firmware; this can lead to an inappropriate
downgrade of the detector firmware in case you install a new detector with new firmware
preloaded by manufacturing, and it is not recognized by ImageSuite software. In order for the
Image Suite software to recognize the detector firmware version correctly, the correct firmware
files must be present in the correct folder of the PC hard drive.

Important:
Firmware upgrade for Image Suite SW is the same as the former procedure for MOD S1
firmware modification (see previous Service Bulletin, SBAK5950), but in the case of this MOD
S2 at the end of the upgrade procedure the current Image Suite software version (V4MR9)
generates an error message that can be ignored without consequences; the firmware upgrade
procedure and this error message is explained below.

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 Firmware Upgrade Procedure for Image Suite Software

1. Copy the detector firmware file .ifrm to the correct folder on the Image Suite
console-PC depending on your Focus detector model:
» C:\DIPStorage\Focus35Cfirmware
» C:\DIPStorage\Focus43Cfirmware
2. Unzip the .zip file and extract the original firmware .ifrm file, the following picture
shows an example for Focus 35 detector. Use the relevant folder and relevant file
for your specific product (Focus 35C/43C or TRIMAX 35C/43C).

H254_0047

Note:
Do no skip file integrity verification on Image Suite PC, right click the zip file and select Test
archive.
3. Start the DIP software tool (Detector Integration Package) available on the Image
Suite station, refer to the Image Suite Service Manual (available on Service Asset
web portal) for instructions about how to run the DIP software tool.
4. From DIP software tool select the detector you are going to upgrade (some systems
may have multiple detectors), double click on the firmware version cell for the
detector you are updating.

H254_0048

5. Double-click on the appropriate firmware version, then select the screen-button

Update Firmware.

MA2169-S2 7 2023-01-11
 Firmware Upgrade Procedure for Image Suite Software

6. Wait for the firmware update process to complete, the update procedure takes
approximately twenty (20) minutes.
7. At this point you could get the pop-up error message ERROR Firmware update
failed, this error can be ignored, see following screen shoot.

H254_0049

8. Turn off and then turn on the specific detector where the new firmware has been
loaded.

9. Check that the expected firmware version is visible in the DIP software and the
detector is working properly.
10. After completing the update, circle S2 on the Modification Label located in the
battery well of the detector.
11. Feedback the MOD activity and time against the appropriate detector accessory
Service Code, refer to the Complete the Modification section at the end of this
document.

MA2169-S2 8 2023-01-11
 Firmware Upgrade Procedure for Image View Software

Firmware Upgrade Procedure for

Image View Software

Important:
It is highly recommended to connect power tethered, SPAK0934 to the detector when updating
the firmware. If no power tether cable is connected, charge the battery to more than 85 %
capacity before doing a firmware upgrade. Do not remove the detector battery until the
firmware update is complete.

Important:
The Image View software verifies the firmware files available on console-PC hard drive and the
firmware version running inside detector, in case of mismatch a pop-up message informs the
operator about the need update the detector firmware; this can lead to an inappropriate
downgrade of the detector firmware in case you install a new detector with new firmware
preloaded by manufacturing, and not recognized by Image View software. In order for the
Image View software to recognize the detector firmware version correctly, the correct firmware
files must be present in the correct folder of the PC hard drive.

1. Copy the zip file on the ImageView station in the relevant folder.
Example, for Focus 35C detector the following folder:
F:\Carestream\FirmwareUpdates\Detector\Focus3543CFirmware
2. Unzip the .zip file and extract the original firmware .ifrm file.

H254_0050

MA2169-S2 9 2023-01-11
 Firmware Upgrade Procedure for Image View Software

Note:
Do no skip file integrity verification on Image View PC, right click the zip file and select Test
archive.
3. Navigate to the Hardware service menu, pinpoint the detector, select Change
Firmware.

H254_0051

4. Click the Browse button and navigate to the firmware .ifrm file.
The following example is for Focus 35C detector. Use the relevant folder and
relevant file for your specific product (Focus 35C/43C or TRIMAX 35C/43C).

H254_0052

MA2169-S2 10 2023-01-11
 Firmware Upgrade Procedure for Image View Software

The following mask shows the .ifrm firmware file you are going to use.
Remind the following example is for Focus 35C detector. Use the relevant folder
and relevant file for your specific product (Focus 35C/43C or TRIMAX 35C/43C).

H254_0053

The progress bar shows the firmware update process started; it will take about 20
minutes to complete:

H254_0054

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 Firmware Upgrade Procedure for Image View Software

5. Wait until the message Firmware update succeeded is visible.

H254_0055

6. Clear the error message.

H254_0056

MA2169-S2 12 2023-01-11
 Firmware Upgrade Procedure for Image View Software

7. Turn off and then turn on the specific detector where the new firmware has been
loaded.

8. Navigate to the Hardware service menu, verify the firmware version for the specific
detector.
After completing the update, circle S2 on the Modification Label located in the
battery well of the detector.

MA2169-S2 13 2023-01-11
 Complete the Modification

Complete the Modification

1. Create a C4C Modification ticket with the following in the Subject Line: MOD S2
FOCUS TRIMAX DETECTOR .

Note:
If the C4C ticket does not have this information in the Subject Line, then before the ticket is
completed, edit the Subject Line to match the text in Step 1.
2. Check the operation of the system.
3. Circle S2 on the modification label.

When completing the C4C Ticket, include the following information:

C4C Subject Line: MOD S2 FOCUS TRIMAX DETECTOR

Installation Time (Actual):

Part Number: N/A

MA2169-S2 14 2023-01-11
 Publication History

Publication History

Version Date Changes

A 2023-01-11 First release

MA2169-S2 15 2023-01-11
Carestream Health, Inc.
150 Verona Street
Rochester, NY, USA 14608
© Carestream Health, Inc., 2023
Made in USA.
CARESTREAM is a trademark of Carestream Health.
Pub. No. MA2169-S2
Rev. A