Contact Hafiz Ali Haider

[email protected] Assistant Team Lead & Rider Support Specialist at Airlift Technologies - Ex Dastgyr
Mobile : 03201239802 Technologies

Summary
I am a founding member of Rider Support. I have train 21 agents for Inbound team and
Top Skills now I am working as Assistant Team Lead & Rider Support Specialist at Airlift
Technologies.
• Leadership
• OOAD Experience
• Web Development Airlift Technologies
• Web Applications Assistant Team Lead & Rider Support Specialist November 2020 - Present
• Root Cause Analysis • Overseeing day to day operations of Rider Support, I am leading a team of 6 Rider
• Use Cases Support Specialist.
• Data Analytics • Collaborate with team to develop strategies in order to reduce rider complaints.
• Team Management • Arrange training session for the team mates to hands on new products.
• Share feedback/suggestions with Team Lead for process improvement resulting in
better Rider facilitation.
Education Dastgyr
Procurement Associate August 2020 - January 2021 (6 months)
• Make a procurement sheet for the team.
The University of Lahore
Bachelors of Computer • Count available stock in the warehouse.
Sciences-BSCS, Software • Coordinate with all the suppliers
Engineering , Web • Arrange logistics to receive products from the vendors
development, Edwags
DBMS · (2016 - 2020) Sales Executive July 2020 - August 2020 (2 months)
• Sell all the products to the customer by using ecommerce platform
• Meetings with customer for product intro and convince them towards product
Airlift Technologies
Pilot Support December 2019 - April 2020 (5 months)
• Live Tracking of the Buses.
• Arrange a backup bus if the current bus get breakdown during trip
• Escalate the tech issue with Tech Team.
Programmer Hub Technologies
Web Developer March 2018 - Feb 2019 (11 months)
• Analyze the technical requirements for the website
• Define the objects and design of the website
• Made the front-end and back-end of the websites
• Manage database schema by using SQL Query Language.