This document provides cleaning guidelines for occupied guest rooms in a hotel. It outlines the proper procedures for housekeeping staff, including knocking politely before entering, making sure maintenance issues are reported, and following specific steps to clean areas like the bed, bathroom, floors, furniture and more. The goal is to clean the room thoroughly while respecting the guest's privacy and needs, in order to provide a clean and welcoming space for customers.
This document provides cleaning guidelines for occupied guest rooms in a hotel. It outlines the proper procedures for housekeeping staff, including knocking politely before entering, making sure maintenance issues are reported, and following specific steps to clean areas like the bed, bathroom, floors, furniture and more. The goal is to clean the room thoroughly while respecting the guest's privacy and needs, in order to provide a clean and welcoming space for customers.
This document provides cleaning guidelines for occupied guest rooms in a hotel. It outlines the proper procedures for housekeeping staff, including knocking politely before entering, making sure maintenance issues are reported, and following specific steps to clean areas like the bed, bathroom, floors, furniture and more. The goal is to clean the room thoroughly while respecting the guest's privacy and needs, in order to provide a clean and welcoming space for customers.
This document provides cleaning guidelines for occupied guest rooms in a hotel. It outlines the proper procedures for housekeeping staff, including knocking politely before entering, making sure maintenance issues are reported, and following specific steps to clean areas like the bed, bathroom, floors, furniture and more. The goal is to clean the room thoroughly while respecting the guest's privacy and needs, in order to provide a clean and welcoming space for customers.
Download as DOCX, PDF, TXT or read online from Scribd
Download as docx, pdf, or txt
You are on page 1/ 7
HOUSEKEEPING PRACTICAL
TOPIC- CLEANING STRATEGY OF
OCCUPIED GUEST ROOM NAME- kashish kumar ROLL NO.-1941117109 DATE- 22/3/21 GUIDED BY- ANIL KUMAR GOYAL SIR
ACKNOWLEDGEMENT The completion of this assignment gives me much pleasure. I would like to show my gratitude Mr. ANIL KU. GOYAL, for giving me a good guideline for assignment. I would also like to expand my deepest gratitude to all those who have directly and indirectly guided me in writing this assignment. GUEST ROOM
A guest room is the most important section of a hotel. It has been
found out that the guest rooms bring about 60-70% of the total revenue generated by the hotel. Foremost job of the Housekeeping Department is to keep the guest rooms clean. Guest Room Attendants or GRA are trained with certain SOP’s with which they are to clean the room and make it spic and span. A clean room helps in repetitive guest stays and thus is crucial for the hotel business. A guest room might be looking like this after the guest leaves. It’s the duty of the housekeeping department to make it perfect as new again. ` Following SOP’s must be followed to clean an occupied room. 1) If the room is marked as DND- Leave it as it is. 2) If guest is in the room, politely knock on the door with your knuckles and announce, “Housekeeping…”. If guest requests housekeeping, then proceed. If no, acknowledge their request and leave. If the guest is sleeping, quietly withdraw from the room. 3) If guest isn’t in the room and comes back whilst cleaning the room, ask if they can wait for few minutes until the room is cleaned. If they say yes, then proceed with the cleaning, if no, then collect your equipments and leave the room. 4) Keep the chamber maid’s trolley outside the room and the door always open. The procedure for cleaning is as follows: A. AFTER ENTERING THE ROOM- 1) Open the curtains and open the patio door. 2) Check if any maintenance is required. 3) Keep all the cleaning machinery in the room. 4) Keep all the furniture in its place. B. TRASH CLEANING- 1) Collect all the large sized trashes. 2) Remove all the used bathroom supplements. 3) Pick up the mugs, cups, flask and glasses and keep them on the bathroom platform. C. BED MAKING- 1) Check the bed and use the appropriate linen. 2) Remove the guest items from the bed and replace them on a visible surface 3) Remove the soiled linen and put them in the soiled linen bag. 4) Make the bed. D. DUSTING- 1) Always start dusting from the farthest corner of the room towards the door. In clockwise/anticlockwise direction. 2) Sweep the whole floor and the mop it. 3) Use separate dusters according to the items. 4) Clean and sanitize the glasses, mugs, ashtray etc. 5) Replace soiled linen like towels, robes or slippers. 6) Replenish all the items like stationary, tea and coffee kit, mini fridge items etc. E. VACUUM THE ROOM- 1) Start vacuuming from the farthest corner and move towards the door. 2) Vacuum under the furnitures. F. REPORT DAMAGES TO SUPERVISES- 1) If any damage is noticed then report it to your supervisor for maintenance. A guest room after cleaning should be looking like this-
Everything is kept in place and the overall aesthetic upkeep has
