7/8

Technology and
Livelihood and
Education

Front Office Services

Exploratory
Quarter 1 – Module 3:
Practice of Occupational Health
and Safety
TLE – Grade 7/8
Alternative Delivery Mode
Quarter 1 – Module 3: Front Offices Services Exploratory -Practice of Occupational
Health and Safety
First Edition, 2020

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 7/8

Technology and
Livelihood
Education

Front Office Services

Exploratory
Quarter 1 – Module 3:
Practice of Occupational Health
and Safety
Introductory Message
For the facilitator:

Welcome to the Technology and Livelihood Education Alternative Delivery

Mode (ADM) Module on Front Office Services!

This module was collaboratively designed, developed and reviewed by educators

both from public and private institutions to assist you, the teacher or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration
their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.

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For the learner:

Welcome to the Technology and Livelihood Education Alternative Delivery Mode

(ADM) Module on Front Office Services!

The growing demand for hotel workers in the country leads to creating this course
module intended for you who desire to work in the hotel industry. Front Office
Department of a hotel has a significant contribution to the success of the hotel's
operation. It is the department that directly interacts with the customers.
Therefore, every Front Office Personnel must possess knowledge, attitude, values,
and skills in the field of Front Office.

Front Office Services is an exploratory and introductory course for Grade 7

students who wish to work as Front Office Desk or Personnel in the future. This
module is prepared to give you knowledge, skills and training. This module was
prepared to give you an idea, knowledge, and skills related to safe work practices and
procedures. After finishing this module, you may continue pursuing Front Office
Services NC II, learn the common and core competencies and get the National
Certification from TESDA after passing the assessment. This module has the
following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

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 What I Have Learned This includes questions or blank
sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

This module was made to provide you knowledge, skills and training related
to workplace health and safe practices. The different hazards and risks are explained in
this material. The proper way of addressing problems regarding safety concerns are
discussed.
This module contains the following lesson:
• Lesson 5– PRACTICE OCCUPATIONAL HEALTH AND SAFETY
1.1 Identify hazard’s and risks
1.2 Evaluate and control hazards and risk.

After going through this module, you are expected to:

a. Clarify and explain regulations and workplace safety and hazards

control practices and procedures.
b. Identify hazards /risks in the workplace and their corresponding
indicators.
c. Determine effects of hazards.
d. Follow OHS procedures for controlling hazards/risks in

5
 What I Know

Let us know how much you already know by taking this Pre-test.
I. Choose the letter of correct answer. Write the chosen letter on a separate sheet of
paper.

1. Which of these is most likely to cause an accident in a workplace?

a) Administration
b) Manual handling
c) Adequate lighting
d) Excessive noise

2. This is a result of wrong posture, repetitive movements, and the improper

arrangement of furniture or set up of workstation.
a. Biological hazard
b. Chemical hazard
c. Ergonomic
d. Physical hazard

3. Which of these best describes the occurrence or possibility of an accident?

a. Risk
b. Hazard
c. An event
d. An episode

4. What is hazard?
a. Assessment of environment
b. Probability of exposing to danger
c. Something that can cause harm or injury to a person or property
d. None of the above

5. What is the purpose of risk assessment?

a. Allow safety rules and outlines
b. It helps identify hazards and risk
c. Propose a safe environment
d. None of the above

6. What is the best way to control hazards and risks?

a. Eliminate the hazards
b. Have rules to prevent accident
c. Replace the hazard to less risky
d. Use of PPE (Personal Protective Equipment)

7. What is a risk?
a. Assessment of environment
b. Probability of exposing to danger
c. Solution to the problem
d. Something that can cause harm or injury to a person or property

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8. What is risk assessment?
a. an explanation to the problem
b. a program of identifying hazards and risk
c. a committee of risk
d. organization’s rules and regulations

9. Which of these best describes the occurrence or possibility of an accident?

a. Risk
b. Hazard
c. An event
d. An episode

10. Skin allergies is an example of ___________.

a. Biological hazard
b. Chemical hazard
c. Ergonomic
d. Physical hazard

7
Lesson PRACTICE OCCUPATIONAL HEALTH AND
3 SAFETY

The workforce is the most tangible asset in any organization. No organization can
operate without them. Every company must ensure their safety at work. The Department of
labor and employment provides guidelines concerning the safety practices and procedures
that a company must comply with and observe in any establishment.
In hotel establishment, both the guest and employee’s safety are given importance.
Proper orientation, knowledge, and training are provided to ensure the safety of everyone.
The guest must know what to do in case a disaster happens in the place like whom to call
and where to go. On the other hand, employees must be informed of the safety precautions
in the workplace. Proper seminar and training should be provided by the company.

What’s In

What is the Occupational Safety and Health Standards?

Any organization must implement Occupational Safety and Health
Standards (as amended 1989). It is a program that supports and promotes the
safety and wellness of the people and other related people in the organization. It
also describes the role of the management, immediate supervisors, and workers
about their roles, responsibilities, and participation in ensuring a safe and healthy
workplace. It consists of different measures and practices that will make the
workplace a safe environment for all. Thus, improving the efficiency and
productivity of all the employees as well.

The management or the employer has the obligations to:

1. Provide safety training and safety rules and procedures.
2. Organize a committee that will monitor and see the things to improve in the
organization.
3. Maintain and keep files of accidents and injuries in the workplace.
4. Give safety instructions understandable to all to poster safety and health.
5. Ensure strict implementation of wearing PPE (Personal Protective
Equipment) at work for all employees.
6. Provide first aid or emergency care in case of injuries or accidents

Responsibilities of the employees:

1. Observe and follow the company’s occupational health and safety
procedures, practices, and protocols.
2. Reports to the management or the appropriate person any illness, injuries,
or accidents happen in the workplace for documentation and monitoring.
3. Know and report defective equipment or machine to make the necessary
repairs.

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 4. Use and wear PPE (Personal Protective Equipment) at all times. OHS
Occupational health and safety aims to identify different workplace hazards
to eliminate or reduce the occurrence of diseases, injuries, and accidents.

What’s New

Activity 1. Look at the pictures below.

Source: labmanager.com

Questions:
1. What can you say about the pictures?
__________________________________________________________________
__________________________________________________________________
2. What are the pictures all about?
__________________________________________________________________
__________________________________________________________________
3. How do the pictures relate to health and safety?
__________________________________________________________________
__________________________________________________________________

9
 What is It
How to prevent or reduce accidents, injuries, and illnesses in the
workplace?
Accidents and injuries happen in the workplace when the worker does
unsafe practices and does not follow the safety regulations of the company
Proper identification of hazards and risks in the workplace will prevent and
reduce the occurrence of these untoward incidents. Risk assessment is a
necessary measure to do.

What is Risk assessment?

Risk assessment is the whole process of recognizing hazards as well
as studying and assessing the risk associated with it.

What are the hazards and risks?

Hazard is defined as any source of potential damage, harm, or
adverse health effects on something or someone. While risk refers to the
chance or probability that a person will be harmed or experience an adverse
health effect if exposed to a hazard. It may also apply to situations with
property or equipment loss, or harmful effects on the environment.
(Canadian Center for Occupational Health and Safety).

What are the types of hazards?

TYPES OF WORKPLACE HAZARDS
1. Biological – This refers to a biological organism that poses harm to a
person’s life and health such as bacteria, viruses, insects, plants, birds,
animals, and humans, etc.,
2. Chemical – This type of hazard is a result of a person’s exposure to harmful
chemicals such as acids, paint, toilets cleaners, and disinfectant, chlorine,
and petroleum products.
3. Ergonomic – This is a result of wrong posture, repetitive movements, and the
improper arrangement of furniture or set up of workstation.
4. Physical. This type is the most common workplace hazards such as slips,
trips, fall, radiation, magnetic fields, pressure extremes (high pressure or
vacuum), noise, etc.,
5. Psychosocial – This type of hazard affects the mental wellbeing of the person.
It is a result of stress, sexual harassment, and violence that a person
experience.

Source: creativesafetysupply.com

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What are the hazards commonly encounter in hotels?

Common workplace hazards in the hotel.

1. CUTS – This is due to handling sharp objects like knives and machinery in
performing kitchen stuff.
2. SLIPS, TRIPS and FALLS – This is due to slippery floors, unsafe ladder or
staircase in cleaning higher are or it can be due to carelessness.
3. STRUCK AGAINST/BY OBJECTS – This happens when there is clutter in the
work area or when the tools or equipment are not properly handled.
4. BURNS AND SCALDS – This is due to improper handling of electrical
appliances such as oven, deep fryer without following the safety standards or
preventive measures.
5. NOISE HAZARD – This hazard takes place in the hotel area where the staffs
are exposed to noise like in engineering workshop, boiler room, and disco.
6. EXTREME TEMPERATURE – This includes being exposed to so much heat
like in the kitchen, boiler, and laundry area.
7. FIRE AND EXPLOSION – This hazard is due to gas leakage like LPG and
overheating of other electrical appliances.
8. CHEMICAL HAZARD-This refers to hazard resulted from inhaling harmful
substances such as cleaning chemicals.
9. BIOLOGICAL HAZARD-This may result from direct contact or exposure to
blood and body fluid through the needle while cleaning and folding bed
sheets
10. WORKPLACE VIOLENCE – This exists when the hotel workers experience
harassment, threats, verbal abuse, and physical attacks by the customers.
11.ERGONOMIC STRESSES – These are injuries and disorders that affect the
body movement due to poor posture, improper handling of tools, and
repetitive movements.

How can you evaluate and control hazards and risks?

Having safety practices and procedures do not guarantee of providing a safe and healthy
workplace at all. Appropriate actions and thorough implementation and monitoring must be
observed regularly. Seeing workplace indicators must be studied and analyzed. Through this,
the organization can grasp what measures to adopt to improve and prevent the occurrence
of injury and accidents in the workplace.

After risk assessment, the employer should

1. evaluate the workers about the level of risks
2. reduce or eliminate risks
3. educate and train workers about the safety procedures and practices.

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 What’s More

Activity 1. Classify the following workplace hazards according to its type.

Biological Ergonomic Safety Noise Noise

Chemical Physical Psycho Cuts Burns

1. allergies’ - _________ 6. skin rashes - __________

2. slip - _________ 7. HIV - __________
3. fall - _________ 8. explosion - __________
4. explosion - _________ 9. muscle strain - __________
5. eye strain - _________ 10. mental stress - __________

Assessment 1. Identify the hazard describe below.

__________11. This type of hazard is a result of a person’s exposure to harmful
chemicals.
__________12. This is a result of wrong posture, repetitive movements, and the
improper arrangement of furniture or set up of workstation.
___________13. This refers to a biological organism that poses harm to a person’s
life and health such as bacteria, viruses, insects, plants, birds, animals, and
humans, etc.
__________14. This type of hazard affects the mental wellbeing of the person.
__________15. This type of hazard is a result of contact with organism like
pathogens.
__________16. This is due to slippery floors, unsafe ladder or staircase in cleaning
higher are or it can be due to carelessness.
__________17. This is due to handling sharp objects like knives and machinery in
performing kitchen stuff.
__________18. This hazard is due to gas leakage like LPG and overheating of other
electrical appliances.
__________19. This is due to improper handling of electrical appliances such as
oven, deep fryer without
_________20. This hazard takes place in the hotel area where the staffs are exposed
to noise like in engineering workshop, boiler room, and disco.

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 What I Have Learned

Practice of Occupational Health and Safety adheres to the

implementation of workplace _______________and ________________. The
____________is the most tangible asset in the organization. No other
organization can operate without them.
Any organization must implement ______________________ (as amended
1989). It is a program that supports and promotes the _________________and
_________________of the employees and other related people in the
organization.
One way of preventing accidents, injuries and illness in the workplace
is by conducting ____________. It is the whole process of recognizing hazards
and risk associated with it.
Hazard is any object or situation that posed threat or danger to a
person’s life or property. While risk refers to the ___________of being harm.
The most common workplace hazards includes ___________,
___________, ____________, ____________, _____________and psychosocial
hazards.

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 What I Can Do

1. Make a slogan about health and safety practices.

__________________________________________________________________
__________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Please be guided by the following criteria:

Relevance to the topic 30%
Originality 30%
Creativity 25%
Impact/Presentation 25%
_____________________________________________
Total 100%

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 Assessment

Multiple Choice. Choose the letter of the best answer. Write the chosen letter on a
separate sheet of paper.

1. What is hazard?
a. Assessment of environment
b. Probability of exposing to danger
c. Something that can cause harm or injury to a person or property
d. None of the above
2. What is a risk?
a. Assessment of environment
b. Probability of exposing to danger
c. Solution to the problem
d. Something that can cause harm or injury to a person or property
3. What is risk assessment?
a. an explanation to the problem
b. a program of identifying hazards and risk
c. a committee of risk
d. organization’s rules and regulations
4. What is the purpose of risk assessment?
a. Allow safety rules and outlines
b. It helps eliminate hazards and risk
c. Propose a safe environment
d. None of the above
5. An employee who spots a risk in the workplace should
a. Ignore the risk.
b. Make it safe before management sees it.
c. Report to the health and Safety Officer
d. Report to a supervisor
6. What is the best way to control hazards and risks?
a. Eliminate the hazards
b. Have rules to prevent accident
c. Replace the hazard to less risky
d. Use of PPE (Personal Protective Equipment)
7. Which of the following is the first step in risk assessment?
a. Control the risk.
b. Evaluate the risk.
c. Identify the hazard.
d. Solve the risk.
8. Which of these is most likely to be a result of handling an overloaded
electrical shock?
a. Electrical shock
b. Ergonomics
c. Frosbite
d. Workload

15
 9. Which of these is most likely to cause an accident in a workplace?
a) Administration
b) Manual handling
c) Adequate lighting
d) Excessive noise
10. Eye strain is what type of hazard?
a. Biological
b. Chemical
c. Ergonomic
d. Physical
11. It is the type of hazard occurs in the hotel associated with using knives and
sharp object and kitchen machineries?
a. Burns
b. Cuts
c. Ergonomic
d. Spills
12. First aid is…
a) Temporary and immediate care given to the victim
b) Permanent care given to victim
c) Both (a) & (b)
d) Neither (a) nor (B)
13. Which of these best describes the occurrence or possibility of an accident?
a. Risk
b. Hazard
c. An event
d. An episode
14. This is a result of wrong posture, repetitive movements, and the improper
arrangement of furniture or set up of workstation.
a. Biological hazard
b. Chemical hazard
c. Ergonomic
d. Physical hazard
15. Skin allergies is an example of ___________.
a. Biological hazard
b. Chemical hazard
c. Ergonomic
d. Physical hazard

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 Additional Activities
.
I. Analyze the picture below.

a. Identify the hazards in the pictures?

__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
b. How can you prevent or reduce the hazards in the pictures?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________

17
 18
What I Know What's More
1. B 1. Chemical 11. Chemical
2. C 2. Physical 12. Ergonomic
3. B 3. Physical 13. Biological
4. C 4. Chemical 14. Psycho
5. B 5. Ergonomic 15. Biology
6. D
6. Chemical 16. Slip
7. B
8. B 7. Biological 17. Cuts
9. A 8. Fire 18. Chemical
10.b 9. Ergonomic 19. Burn
10.Psycho 20. Noise
Assessment
1. C
2. B
3. A
4. B
5. C
6. D
7. C
8. A
9. B
10. C
11. B
12. A
13. A
14. C
15. B
Answer Key
References
Fedotov, Igor A.,Rantanen, Jorma, STANDARDS, PRINCIPLES AND APPROACHES IN OCCUPATIONAL
HEALTH SERVICES, fourth edition, Occupational Health and Safety (OHS), safeopedia, July 18, 2018

Martinelli ,Katie, A Guide to the Most Common Workplace Hazards, li January 7, 2019,
https://www.highspeedtraining.co.uk/hub/hazards-in-the-workplace/

Canadian Centre for Occupational Health & Safety, OSH Answers Fact Sheets,
https://www.ccohs.ca/oshanswers/hsprograms/hazard_risk.html, 1997-2020

Department of Health , Occupational Safety and Health Center, OHS GUIDELINES FOR HOTEL
INDUSTRY, http://www.oshc.dole.gov.ph/images/OSH-for-Hotel.pdf

Occupational Health Center, WORKPLACE HAZARDS: 4 COMMON TYPES, JUNE 10, 2016

OSHC-DOLE, OSH for Hotel, http://www.oshc.dole.gov.ph/images/OSH-for-Hotel.pdf

19
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