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For Questions and Answer

The document provides responses to interview questions for a job application. The applicant summarizes their educational and extracurricular background. They graduated from high school but were unable to attend college due to financial reasons. They are now looking for work to gain experience and support themselves. The applicant emphasizes their strong interpersonal skills and ability to work with different types of people. They see their flexibility and ability to connect with others as strengths. Their weakness is a tendency to procrastinate complex tasks but they are working to improve. The applicant provides definitions for customer service representative, technical support representative, and virtual assistant roles. They believe their unique personality will help them stand out. In 5 years, they hope to have gained experience in call center work

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Leverlie Llanes Villanueva
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33 views3 pages

For Questions and Answer

The document provides responses to interview questions for a job application. The applicant summarizes their educational and extracurricular background. They graduated from high school but were unable to attend college due to financial reasons. They are now looking for work to gain experience and support themselves. The applicant emphasizes their strong interpersonal skills and ability to work with different types of people. They see their flexibility and ability to connect with others as strengths. Their weakness is a tendency to procrastinate complex tasks but they are working to improve. The applicant provides definitions for customer service representative, technical support representative, and virtual assistant roles. They believe their unique personality will help them stand out. In 5 years, they hope to have gained experience in call center work

Uploaded by

Leverlie Llanes Villanueva
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FOR QUESTIONS AND ANSWERS (JOB)

Tell me more about yourself.

-To tell you more about myself, I am a K-12 SHS Graduate (New Curriculum) with the
strand of hums. I am into creative writing and when I was in high school, I am a varsity
player of Jose Maria College and I had attended several national school competitions.
Unfortunately, I was not able to continue my college because of my family financial status.
Now, I am currently looking for a job so that I can provide for my needs and I can gain
experiences that I am sure can be very useful in the future. My experiences in school have
develop me to become a person with a strong inter-personal skills so I don’t have any
problems dealing with different kinds of people. Thou, I am not looking to further my
education soonest because my top priority for now is to really work and find a job. I still hope
maybe in the next 3-5 years, I will be able to obtain my college diploma while working for
this company.

What is your strength?

- My biggest strength is I am flexible in every environment. I find it easy to connect


with almost anyone, and I often know how to empathize with others in an appropriate
way and as I’ve said earlier that I don’t have problems dealing with different kinds of
people.

What is your weakness?

- My greatest weakness is a natural tendency to procrastinate on complex tasks. I’ve


always gotten my work done by the deadline, but sometimes it’s taken longer than it
had to, but now I’m coping it up and accomplishing every task given to me on time.

What is a Customer Service Representative for you?


- Customer service representative supports anytime on the channel of their choice like
phone, email, text, chat, and more. Customer service means identifying the root of a
customer's problem and working to find a solution that surpasses their expectations
- using in-depth knowledge of the company's service or product.
What is Technical Support Representative for you?
- In my analytical thinking, Technical support focuses on technical issues or problems
in the fastest, most effective way. They are responsible for resolving technical issues.

What is a virtual assistant for you?


- For me, a Virtual assistant gives and offers administrative support for you and other
businesses, usually part-time. They are the ones that handle scheduling appointments,
making phone calls, arranging travel, and organizing emails.
What is your advantage aside from the others?
- I can’t say that I have a big advantage over the others rather I say that I am unique
with a strong personality among others because I don’t have any problems dealing
with different kinds of people and that personality gives me more confidence in facing
a lot of people.
Where do you see yourself 5 years from now?
- Over the next few years, I want to explore and develop skills in call-center. In five
years, I want to have gained experience thru virtual assisting for major clients. I will
be looking for opportunities to expand my responsibilities within this role to work
towards my goal.
Why did you choose this company?
- I choose this company because I see this opportunity as a way to contribute to a fast-
moving company, and I believe I have the type of knowledge to succeed in this role
and at the company because this company has the approachable co-workers that I met.

How can you resolve the problem on your own without any disturbance from your co-
worker?
- The first step in effective problem-solving is that we need to must know exactly what the
problem is. Once the customer stated the problem, it can be helpful for us to re-state the
problem for clarification and validation by the customer.
- For every caller’s concern, there will be a root. In some cases, the root is a lack of
understanding. In other, it is a faulty good or service. To provide the best possible customer
service for each call, we must be able to determine why the problem exists. This allows us to
better understand the customer’s needs and to better address the problems at hand.
- Also, we need to determine how the problem affects the customer. In other words, we need to
put our shoes on other shoes. We must know if he or she is dissatisfied with good service. We
must adequately understand how the issue affects the client and this will help us to provide
personalized service and fully address the client's issues.
- Once the solution has been implemented, it’s important to survey the customer about their
experience. Was there anything they felt fell short of the mark? Did they need more support?
Was there anything the agent did particularly well or particularly poorly? These customer
insights can help ensure that future problem-solving phone calls are executed more smoothly. 
- In addition to surveying the customer, each contact center should also survey its agents. Did
the agent feel as if he or she had enough information to address the call sufficiently? Were the
contact center’s systems up to par? Was he or she able to navigate the computer and various
company platforms in a way that allowed the call to be dealt with efficiently? Were there any
perceived inefficiencies the agent would prefer to do away with? Surveying both agents and
customers can help ensure that contact centers are keeping their operations efficient,
streamlined, and satisfactory for everyone involved. 

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