TROUBLESHOOTING GUIDE

C1070/C1070P/C1060

C1060L

2014.7
Ver.1.6

PP support div.
 Table of contents
To correct trouble
1. Image quality
1.1 Spot
1.1.1 Cyclic white spot/black spot ----------------------------------------------------------------------------------- 3
1.1.2 Color Spots due to soilage inside machine ---------------------------------------------------------------- 4
1.1.3 Color Spots (black spots) -------------------------------------------------------------------------------------- 8
1.1.4 White Spot due to the developing leakage (foreign material) ---------------------------------------- 10
1.1.5 White dots from 2nd transfer unit --------------------------------------------------------------------------- 11
1.1.6 Attachment of white dusts ------------------------------------------------------------------------------------ 12

1.2 Line/Band
1.2.1 Line and uneven density countermeasure flow ---------------------------------------------------------- 13
1.2.2 White lines (to sub-scan direction) ------------------------------------------------------------------------- 16
1.2.3 Gloss line caused by fusing paper exit roller ------------------------------------------------------------- 18
1.2.4 Banding in the main scan direction on halftone image printed on thick paper
(Jitter problem) --------------------------------------------------------------------------------------------------------- 19
1.2.5 Line like ripple on image -------------------------------------------------------------------------------------- 21
1.2.6 Waste toner packin ------------------------------------------------------------------------------------------- 22
1.2.7 Darker image up to 44mm from leading edge or after 53mm from white area
(Developing memory) ------------------------------------------------------------------------------------------------ 23
1.2.8 Lines or banding to the main scan direction (CD) due to speed difference
between 2nd transfer and fusing ---------------------------------------------------------------------------- 24
1.2.9 Image got blurred affected by ozone (cyclic white band) ------------------------------------- 26
1.2.10 Photoconductor (Drum) memory ------------------------------------------------------------------------- 27
1.2.11 Developing screw mark (at low speed) --------------------------------------------------------------- 29
1.2.12 Lines or banding on image due to speed change (shock noise) --------------------------------- 30
1.2.13 Developing roller (44mm) cycle banding (different density) --------------------------------------- 39
1.2.14 Irregular darker or lighter density band appears after leaving machine under high humidity
environment ------------------------------------------------------------------------------------------------------------- 40
1.2.15 Jittering lines at trailing edge ----------------------------------------------------------------------------- 41
1.2.16 8mm interval FD lines -------------------------------------------------------------------------------------- 42
1.2.17 Density change by static electricity ---------------------------------------------------------------------- 43
1.2.18 FD Lines and Banding -------------------------------------------------------------------------------------- 45
1.2.19 5mm cycle density difference caused by the fusing unit ------------------------------------------- 48
1.2.20 Color lines in CD at 13mm from the leading edge --------------------------------------------------- 49
1.2.21 White line due to separation claw mark ---------------------------------------------------------------- 50
1.2.22 Gloss band in CD with margin width -------------------------------------------------------------------- 51

1.3 Others
1.3.1 Image after white part becomes darker (Developing ghost) ---------------------------------------- 53
1.3.2 Darker at the trailing edge of image ------------------------------------------------------------------------ 55
1.3.3 Background or toner scattering after continuous low coverage ------------------------------------- 56
1.3.4 How to maintain consistent color during continuous printing ----------------------------------------- 57
1.3.5 Small blank area or color registration error ------------------------------------------------------------- 59
1.3.6 Too high gloss -------------------------------------------------------------------------------------------------- 61
1.3.7 Rough image on the 1st side of duplex ------------------------------------------------------------------ 62
1.3.8 White or color banding at thick paper leading and trailing edges ---------------------------------- 63
1.3.9 C-2451, C-2452, C-2453 or C-2454, Low toner density --------------------------------------------- 65
1.3.10 Poor transfer at image front ------------------------------------------------------------------------------- 66
1.3.11 Prevention of the backside soilage ---------------------------------------------------------------------- 68
1.3.12 Fainted outline, darker at edge --------------------------------------------------------------------------- 69
1.3.13 Image bacground under high temperature ------------------------------------------------------------ 70
1.3.14 Backside image soilage ------------------------------------------------------------------------------------ 71
1.3.15 Toner is not cleaned at the edge of the transfer belt ------------------------------------------------ 73
1.3.16 TransferabilityatFeedingEmbossPaper ----------------------------------------------------------------- 75

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1.3.17 Gloss memory ------------------------------------------------------------------------------------------------ 77

1.3.18 Center of line gets broken --------------------------------------------------------------------------------- 78
1.3.19 Secondary color text scatters ----------------------------------------------------------------------------- 79

2 Paper conveyance failure

2.1 Others
2.1.1 Paper waving ---------------------------------------------------------------------------------------------------- 81
2.1.2 Setting for OHP sheet printing ------------------------------------------------------------------------------- 82
2.1.3 Trailing edge skews -------------------------------------------------------------------------------------------- 83
2.1.4 Printed paper curls (without RU connection) ------------------------------------------------------------- 84
2.1.5 Fusing wrapping jam ------------------------------------------------------------------------------------------- 86
2.1.6 No feed jam (J-1101/J-1201) --------------------------------------------------------------------------------- 89
2.1.7 Dents on paper at 48mm cycle in FD ---------------------------------------------------------------------- 92
2.1.8 Centering error (±5 mm or more) --------------------------------------------------------------------------- 94
2.1.9 Paper stick with each other due to static electricity ---------------------------------------------------- 97
2.1.10 Paper removing procedure on fusing wrap up JAM ------------------------------------------------ 103
2.1.11 J-3102 Thin paper feed failure at the 2nd transfer unit --------------------------------------------- 106
2.1.12 Paper wrinkle at duplex printing ------------------------------------------------------------------------- 109
2.1.13 J-3201 paper is caught by the fusing separation claw --------------------------------------------- 110

3 Machine Troubles
3.1 Contro
3.1.1 Printer gamma offset automatic adjustment does not complete normally after trying
several times ----------------------------------------------------------------------------------------------------------- 111
3.1.2 Print job is not accepted while machine indicates dehumidifying --------------------------------- 112

3.2 Error code

3.2.1 C-2451, C-2452, C-2453 and C-2454 occur ----------------------------------------------------------- 113
3.2.2 C-3102 ADU wiring connector is disconnected -------------------------------------------------------- 114
3.2.3 C-4521, color registration unit is not positioned correctly ------------------------------------------- 117

3.3 Others
3.3.1 Options cannot be recognized. System configuration display without options ----------------- 120
3.3.2 How to eject developer -------------------------------------------------------------------------------------- 121
3.3.3 Image shift ------------------------------------------------------------------------------------------------------ 123
3.3.4 Hard to pull out process mount ---------------------------------------------------------------------------- 125
3.3.5 Note for the developing shutter installation work ------------------------------------------------------ 128
3.3.6 Productivity decrease at first in the morning under low temperature, low humidity ----------- 130
3.3.7 Release of productivity down mode for small size print under high temperature ------------- 131
3.3.8 ADU MT lever is very hard to release -------------------------------------------------------------------- 133

4 Options
4.1 PF-707
4.1.1 Multi-feed of Plain Fine paper under high temperature and high humidity --------------------- 135
4.1.2 Dehumidifying indication and unable to start print ---------------------------------------------------- 136
4.1.3 PF-707 Wrinkle on paper ----------------------------------------------------------------------------------- 137
4.1.4 PF-707 Paper skew of small size ------------------------------------------------------------------------- 138
4.1.5 PF-707 Corner fold (dog ear) and conveyance JAM of small size -------------------------------- 141

4.2 FS-532
4.2.1 Irregular correspondence of the main tray exit -------------------------------------------------------- 142

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1.1.1. Cyclic white spot/black spot

(1) Symptom
White spot/black spot repeatedly occurs at a certain cycle.

(2) Cause
• Drum unit
Approx. 188mm cycle in a single color

• Developing unit
Approx. 44mm cycle in a single color

• Intermediate transfer belt

Approx. 861mm interval.

• 1st transfer roller

Approx 69mm interval

• Opposing roller (?)

Approx 75mm interval

• 2nd transfer roller

Approx. 75mm interval.

• Fusing belt
Approx. 311mm interval. On simplex printing, the symptom occurs on 2nd side.

3. Solution
After specifying the problem parts, clean and replace the subject parts.

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1.1.2. Color Spots due to soilage inside machine

(1) Symptom
After pulling out the process mount and re-install it, color spots appear at the leading edge on
the first ten prints.

(2) Cause
While pulling out the process mount, developer and toner coming out from the toner entrance
and toner exit of the developing unit. It drops on the paper path, attaching to the paper and
resulting in the color spots.
Toner exit Toner supply opening

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(3) Solutions
1. Check the condition of toner filter box (A50UR70A) at machine left bottom. When the
toner attaches too much, replace the toner filter box (Fig. 1). Then, clean following 3
locations;
● The process mount where the developing unit is installed (Fig. 2)
● Exhausting duct mouth at inside machine at machine rear (Fig. 3)
● Drum unit stay (Fig. 4).

Note
● Once toner spills, when process mount is pulled out and push back, the charging
corona may be soiled. To prevent that, remove all the charging coronas before
pulling out the process mount.
● Do not expose the drum to the light.


Fig 1: Toner filter box,
Fig 2 Process mount
at machine rear left bottom

Drum cartridge stay

Fig. 3 Where to clean (inside machine) Fig. 4 Drum unit

2. Check whether the transfer belt cleaning unit (A50UR706) and nearby area and
separation claw unit gets soiled. If it is soiled too much, clean it or replace it.

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Transfer belt cleaning unit

Separation claw unit

3. Check whether IDC sensor unit upper and main body ceiling gets soiled. If it is soiled too
much, clean it.
Color registration unit

Main body ceiling

4. Clean the toner at the paper path

Clean the positions A, B and C with cloth (or vacuum cleaner if it is soiled too much) to
(←○→) arrowed direction

Note
• Should not wipe to (←×→) direction because toner falls.

A. Transfer guide plate/Lw

B. Paper path steel plate 1

○ C. Paper path steel plate 2

5. Clean the separation discharge unit with the blower brush.

Clean the transfer guide plate /Up.

Note
• When cleaning the black sheet attached to the upper guide of 2nd transfer section of
paper path, gently wipe it. Never rub firmly. If it is too dirty, replace it.
When the black sheet gets torn or wavy, line or banding appear on image.
• When cleaning separation discharge plate ASSY, do not touch the top of needle.
If the needle got bent or broken, thin paper separation failure or line may occur.

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Separation discharge plate unit

Black sheet

If the soilage still remains, remove the unit and conduct cleaning mentioned in the roller
replacement procedure.

6. After cleaning, make 10 sheets of blank print in A3 to clean the paper path.

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1.1.3. Color spots (black spots)

(1) Symptom
Color spots (black spots) occurs

Yellow soft
Yelllow softcakeing
clumping Magenta soft clumping Black carrier

For human eyes, all looks like black spots on the print.

(2) Cause
When the temperature is high or the internal temperature increases too much, the toner or
carrier forms core. Around the core, transfer failure (1st transfer/2nd transfer) occurs and spots
appear.

How to classify the cause

Print test chart No53 with the density setting 255 and 128. See the sample through the loupe
with magnification x40 and look carefully the color spots.
For example, the cause of color spots on the magenta halftone could be attachment of carrier
of other color (Y/C/K) or toner (soft clumps). So please observe carefully.
In many cases, some of the above is mixed. So, take corrective action from the frequently
seen symptom.
• For the carrier attachment, go to (Solution "1")
• For the soft clumping, go to (Solution "2" or "3")

(3) Solution
1. Confirm that the color of the core then conduct following for the responding color.
1. Conduct Background margine fine adjustment.
Service mode→[Process Adjustment]→[Process Fine Adjustment]→[Background
Margine Fine Adj.] Change the setting to minus direction by 1 to 4 steps.
2. Utility/Counter →[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→[Front & Back Density]
Change the value by 1 to 2 steps to minus direction.
After changing the setting, conduct the Gamma Automatic Adjustment.
Service mode →[Process Adjustment]→[Drum Pecurialrity Adjustment]]→[Gamma
Automatic Adjustment]
3. Check the maximum density and if it is different from target, couduct maximum
density adjustment.
Print 10 pcs of test chart No53 with the density setting 255 and 128, then see the
improvement level. (Confirm the variance of the occurrence.)

Note
• Check that AC bias and AC frequency is set to “0”.
• After replacing developer to new one, print A3 with 15 % coverage by 100 sheets.
The lower the Duty, the better against the color spot. However it is disadvantageous
against the developing memory problem.
• Front & Back adjustment is disadvantageous against white spots.
• It is impossible to completely solve the soft clumping or carrier attachment issue.

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However, if total 10 spots or over is seen in the entire A3 in solid or halftone, it can be
improved.

2. Toner issue (environment dependent)

1. Check the environment and use condition of the machine
• Ambient temperature (The room temperature 30 degrees C and over isnot
allowed.)
• Whether there was a occasion that internal cooling system did not function: JAM
or SC during continuous print
• Whether customer turn OFF main power switch just after completing printing
daily.
• Toner storage condition (exposed to sun-light etc)

2. Conduct toner refresh mode (max: twice) and check whether ejecting soft clumps is
effective.
→ If this does not improve, go to “3. Toner issue (environment independent)”.
If the symptom is improved, print 50 sheets of test chart No. 53 (with 255 setting) in
the problem color on A3 to eject the soft clumping inside the developer for
improvement.

3. Toner issue (environment independent)

Clean (or replace) toner supply, toner hopper section and toner conveyance path then
replace developer.

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1.1.4. White Spot due to the developing leakage (foreign material)

(1) Symptom
White spots occur on the solid image.

← Paper feed direction

White spots due to the

developing leakage

(2) Cause
Foreign material which is conductive attaches to the surface of the developing roller
and abnormal discharge occurs.

A conductive foreign material attaches to the developing roller surface and is conveyed to the
developing nipping part. Then, it is affected by the developing AC bias, abnormal discharge
occurs against the photoconductor drum. This appears as white spots.

(3) Solution
While checking the image, reduce the value of the Develop AC Bias Fine Adj.
Service Mode →[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.
Note:
Background, uneven density or carrier attachment may occur. Therefore, check the image
when changing the settings.
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1.1.5. White dots from 2nd transfer unit

(1) Symptom
Many white dots in the diameter φ0.1 to 1mm occurred.

(2) Cause
While transferring toner from the belt to paper, the resistance difference due to the paper
generates abnormal discharge on the paper at the transfer nip. At the discharge spot on the
paper, the toner repels and white spots appear on print.

(3) Solution
nd
(a) At tray setting, change the 2 transfer output
1. Change the DIPSW 1-0 from 0 to 1 to show the process adjustment in the paper
setting.
[Service Mode] → [System Setting] →[Software DIPSW Setting] → DIPSW01-0:1
2. Change the 2nd transfer output corresponding to the symptom location.
Machine → [Paper Setting] → [Change Set] → [Process Adj.]
At 2nd Transfer output adjustment, change the value by every +10 and find the
optimum value.
Note:
On the thick paper, the leading edge/trailing edge transfer output is stronger or weaker
than the other part.
To optimize the leading edge/trailing edge, adjust the 2nd Transfer-Lead Edge and 2nd
Transfer-Rear Edge in the same screen.

(b) Change 2nd transfer output in the administrator setting.

When the administrator setting is used, the change is applied to all the output.
If the adjustment of tray paper setting is used, the certain rate is added to the tray
setting.

[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert Adjustment]

→ [Process Adjustment] → [01 Front & Back Density]
Check the symptom occurring side and adjust the value of the corresponding side; [2nd
Transfer Front]] or [2nd Transfer Back]. Change the value by every - 10% find the
optimum value.

Note
The transfer output at lead edge and trail edge is stronger/weaker than the other part.
To optimize the leading edge/trailing edge setting,
Like the step (a)-2, adjust the 2nd Transfer-Lead Edge and 2nd Transfer-Rear Edge in
the same screen.

(c) Optimize paper state

White dots is effect of the abnormal discharge of the paper. When the paper is exposed
to the ambient air for days or left inside the PFU for days, the paper sometime gets dried
depending on the ambient moisture. Then the symptom tends to occur easily. Try just
unpacked paper.

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1.1.6. Attachment of white dusts

(1) Symptom
At the leading edge of the 1st print (to a few sheets later), around φ1mm size white dusts.

(2) Cause
The wax in the toner attaches to the roller and conveyed to the paper.

(3) Solution
At periodic cleaning or spot cleaning, clean the fusing paper exit roller.

(a) Pull out the ADU mount, open the reverse unit and clean the roller with the cleaning
pad and drum cleaner.
(b) The symptom tends to occur when the fusing unit is cool at the 1st in the morning. So
cleaning before start printing is effective.

Rotate to arrowed direction

gradually and clean the dusts
from the surface of the roller.

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1.2.1 Line and uneven density countermeasure flow

(1) How to distinguish the line problem and uneven density problem
Conduct the gamma auto adjustment
[Service Mode]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Auto gamma adjustment]→
[Adjustment]→[Execute Adjustment Operation]→[Auto Gamma Adj.]
* Which method you take, there is no difference in operation.

(2) Print the following test pattern using paper bigger than A3 size.
• No.53: Print each of YMCK in single color and in density 120 and 255. Set the density to 0
for all the colors other than you print. Use the Dot1 screen.
• Select No.53, set the density of YMCK to 120 and print the 4 color gray.
• Select No.58 and set the density of MCK to 120. Use the Dot1 screen.

(3) Check the print result of No.53 and judge which of the following 4 patterns they apply.
(a) There is line on image in the paper feed direction.
(b) There is line on image crossing the paper feed direction
(c) There is no line but uneven density on the entire paper.
(d) Both line and uneven density can be seen.

(a) Line in the paper feed direction. (b) Line crossing the paper feed direction.

Paper feed direction Paper feed direction

(c) No line but uneven density entirely. (d) Both line and uneven density exist.

Paper feed direction Paper feed direction

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(2) Apply countermeasure per symptom

(a) There is line on image in the paper feed direction
Check Test pattern No.58, which was printed in Step1-(2). Check which of the following
pattern [1] to [3] they apply.

Feed direction

1. Apply countermeasure per pattern

1. When line is extended over the entire paper
nd
Replace the intermediate transfer belt, intermediate transfer cleaning blade, 2
nd
transfer roller /Lw, 2 transfer roller/Up or fusing upper belt.

Color line, white line: Intermediate transfer belt, intermediate cleaning blade,
2nd transfer roller/Lw, 2nd transfer roller/Up
Note
Among color lines, for the mixed color line, check the cleaning section of
intermediate transfer section. If the imperfect cleaning is confirmed, replace
the intermediate transfer cleaning blade.

Gloss line, line due to toner coming off: Fusing upper belt

2. When line is cut in each color

Check whether the line of subject color is in dark color or void in white.
Replace the probable failure parts.
Color line: Drum cartridge
White line: Charging corona unit

3. No line on Test pattern No.58.

Line may be caused by Y.
Check that the line appears in the same position on both “Test pattern
No.53 in Y=120, 255” and “4 color gray test pattern” which were previously
printed. And also check that the line is in colored or in white.
And then replace the probable failure parts of Y.
Colored line: Drum cartridge, Charging corona unit
White line: Charging corona unit

(b) There is line on image crossing the paper feed direction

1. Check Test pattern No.53, which was printed in Step1-2. Check the interval of line
occurrence.
2. Apply countermeasure per occurrence interval.
- In case of approx. 188mm pitch, scratch on the drum surface
- In case of approx. 311mm pitch, scratch on the fusing upper belt

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- In case of approx. 44mm pitch, developing sleeve’s developer conveyance failure

- In case of approx. 75mm pitch, soilage of the 2nd transfer roller etc.
Clean or replace the parts which is applicable to the pitch interval.。

(c) There is no line but uneven density on the entire paper

1. Conduct [Automatic Gamma Adjustment].
2. Conduct [Color registration adjustment].
[Service mode]→[Machine Adjustment]→[Printer Adjustment]→
[Color Registration Adj.]
→ [Adjustment]→[Execute Adjust Operation]→[Color Registration Adj.]

3. Conduct [Gamma offset adjustment]

[Service mode]→[Machine Adjustment]→[Quality Adjustment]→[Printer Gamma
Adjustment]→[Gamma offset adjustment]
[Utility]→[Machine Admin. Setting]→[System Setting]→[Expert Adjustment]→[Quality
adjustment]→[Printer Gamma Offset Adj.]

4. Conduct [Density Balance Adjustment].

[Adjustment]→[Density Balance Adjustment]
Refer to [Density Balance Adjustment].

(d) Both line and uneven density can be seen

1. Remove the causes of line by conducting the countermeasure for case A and B.
2. Line became less visible, conduct the countermeasure for case C.

Caution
When replacing the failure parts, do not jump to replace with the brand new parts but try
using the old parts attached to used machines. Upon knowing how the symptom is
improved with the replacement, replace with the prepared new parts. If there is no
improvement by replacing parts, consider other causes.

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1.2.2. White lines (to sub-scan direction)

(1) Symptom
White lines to sub-scan direction (paper feeding direction)

Paper feeding direction

(2) Cause
(a) Line appears in single color
• Charging caused line (drum potential failure)
1. When the toner soils charging grid, the grid potential control becomes poor.
2. Drum surface potential increases at the part corresponding to the soiled grid.
3. Though drum is exposed, the potential does not decrease and white line appears.

• Developing unit caused line

Check the bristle of developing unit of applicable color. If the line is seen in bristle, the
cause is foreign material caught between developer regulating blade and unit.

• Drum scratch caused line

Photoconductor drum of respective color got damaged.

(b) Sharp white line appears in single color

• Foreign material in the laser beam path.
Foreign material such as dust and toner attaches to the writing path and block laser light.
It appears as line on image.

(c) White line appears on black solid under high temperature and high humidity environment.
nd
• Soilage on 2 transfer roller/Up
When the 2nd transfer roller/Up is soiled, the resistance varies in feed direction. The line
appears at the high resistance part because transfer ability becomes poor.

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(d) White line commonly appears on all colors

• Soilage on backup roller
• Transfer belt filming/scratch
Filming tends to occur when low coverage or small size less than B5 or 5”1/2×8”1/2 is
frequently printed.
Once the filming occurs on intermediate transfer belt, the resistance on the belt changes and
poor transfer occurs. It appears as white line.

(e) White band commonly appears on all colors

• Transfer belt filming

(3) Solution
(a) Charging caused line (drum potential problem)
1. Clean charging grid. Use the non-woven fabric (hydro-wipe 65AA-9920).
2. Clean the charging wire with the cleaning material, equipped to the machine.

(b) Developing unit caused line

Replace developer and clean the developing unit

(c) Drum scratch caused line

Scratch on the photoconductor drum of respective color

(d) Foreign material in the laser beam path

Clean the soil and dust which blocks the light with unwoven fabric.
(Especially, developing unit lower protruding part)
nd
(e) 2 transfer roller/Up gets soiled
When 2nd transfer roller/ Up gets soiled, clean the 2nd transfer roller/Up with dry unwoven
fabric. Do not use moisture because the line gets worse. Be sure to use dry fabric.
If the symptom is not solved, replace the part.

(f) Transfer belt filming

Conduct Belt refresh mode (Maximum one time).
By one operation, A3x 5 sheets equivalent toner is consumed for cyan and magenta.
[Machine]→ [Adjustment]→[Execute Adjust Operation]→[Belt Refresh mode]

Note
Do not perform toner refresh mode and belt refresh mode over set times.
Otherwise, problem such as cleaning failure may occur.
Fusing belt may get marks from previous papers. If the line is not the density level
difference but the gloss difference corresponding to the small size paper edge, replace the
fusing belt.

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1.2.3. Gloss line caused by fusing paper exit roller

(1) Symptom
When printing the high coverage original, gloss line may occur on image.

(2) Cause
When paper passes through the fusing unit, the fusing paper exit roller and the paper surface
contact each other, which lowers the temperature of contacting area. The difference of gloss
level between contacting area and non-contacting area causes gloss lines.

(3) Solution
1. Change pressure of the fusing paper exit roller
Change pressure of the fusing paper exit roller to release position.

Default
Pressure Release

Knob

Note
• Be sure to align the knob with the mark. Do not set to unmarked position.
• When releasing the fusing paper exit roller, if the length of conveyance direction (FD) is
shorter than A4, paper cannot feed. However, 4 imposing postal card can feed.

2. Change of fusing temperature

If the symptom is not improved enough by performing “1”, lower the fusing temperature as
follows.
Change DipSW1-0 to 1 to display process adjustment in Paper Setting.
[Paper Setting]→[Change Set]→[Process Adj]→[Upper Fusing Roller Temperature]
When changing the temperature, reduce by 10°C for the first step. If not enough,
gradually decrease (maximum by 20°C). Print 20 sets of test pattern No. 69, and confirm
that fusing under does not occur.

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1.2.4. Banding in the main scan direction on halftone image

printed on thick paper(Jitter problem)
(1) Symptom
When printing halftone image on the thick paper, banding may appear at the 104mm and the
208mm from the leading edge of paper.
*Banding mainly appears when using paper weighting 300gsm or more. Affected by the
thickness and stiffness of paper, banding may appear in paper weighting less than 300gsm.

208mm

Feed direction
104mm

(2) Cause
Vibration generated when thick paper hitting the entrance
When thick paper hits the 2nd transfer section entrance, slight vibration is generated. It is
conveyed to the photoconductor drum through the intermediate transfer section.
Consequently, the image written on the drum at the instance reflects the vibration and white
banding appears. The distance between the 2nd transfer section and the drum writing position
are 104mm and 208mm. (Refer to the figure below)

208mm

Laser write position

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(3) Solution
1. Changing the screen type.
[Utility]→[Machine Admin. Setting]→[System Setting]→[Expert adjustment]→[Quality
Adjustment]→[Custom Screen]
• Dot130 (Dot2 at default) is recommended.
By changing from Dot1 to Dot2, resolution is reduced. It makes the line less visible.
• After changing the screen type, perform [Gamma offset adjustment].

2. If the symptom is not improved enough by performing “1”, try following procedure
1. Change DipSW1-0 to 1 to display Process Adjustment to Paper Setting.
[Service mode]→ [System Setting]→[Software DipSW Setting]
2. In Process Adjustment of Paper Setting, turn ON [Thick Bk mode] to ON.
With this setting, even for the single Bk printing, YMC 1st transfer roller is in pressed
state and that is effective to reduce vibration.
[Paper Setting]→[Process Adjustment]→[Thick Bk mode]

• When the Thick Bk mode is enabled, even for the single Bk print, process related
parts such as charging corona, drum, developing unit, developer, 1st transfer roller
of Yellow, Magenta and Cyan is consumed.
• Also, toner scattering inside machine may occur. Therefore, it is recommended
to turn off the [Thick Bk mode] when it is not required.
Toner scattering can be reduced by changing setting of DipSW 44-5, 44-6 (for
Band creation control)
Rough indication is, 3% for 3,000 pages in Thick Bk mode.
However, the toner not used in the image is also consumed. Also, the paper
distance is enlarged at once in every 100 pages. Consequently, the productivity
decreases.

3. If the solution 1 and 2 is not enough,

1. Change the setting to use lower paper weight than actual paper to increase line
speed.
[Paper Setting]→[Change Setting] → [Paper Weight]
• 257g/m2 or more : Select 217 to 256g/m2
• 177 to 256g/m2 (For low temperature environment): Select 92 to 105g/m2
• 177 to 256g/m2 (For other than low temperature environment): Select 136 to
176g/m2

2. When selecting the step 1, fusing duration is decreased and fusing problem possible
occurs. To prevent that, change the Fusing upper roller temperature.
[Paper Setting] → [Change Set]→[Process Adjustment] → [Next] → [Temperature of
Upper Fusing Roller]
• 257g/m2 or more :
Tray from +5°C. If Improvement level is not enough, increase the temperature. Up
to +20°C setting is available.
• 177 to 256g/m2 paper with 92 to 105g/m2 setting
Try +20°C setting.
• 177 to 256g/m2 paper with 136 to 176g/m2 :
Try from +10°C. If improvement level is not enough, increase the temperature.
Up to +20°C setting is available.

4. Additionally, depending on paper, banding cannot be solved completely. If the

improvement level is not enough, please request your customer to try another kind of
paper.

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1.2.5. Line like ripple on image

(1) Symptom
Unevenness in the main scan direction (CD) occurs on solid image with 2 (or more) colors.

(2) Cause
(a) Low toner charge under the humidity environment
When toner charge is increased under the low humidity environment, the leak occurs at
the 1st transfer section.
(b) Excessive toner amount at the 1st transfer section
When the density is high at the solid 2 color section, the leak occurs at the 1st transfer
section.
(3) Solution
(a) Low toner charge under the humidity environment
1. Perform the gamma automatic adjustment.
[Service] → [Process Adjustment] → [Drum Peculiarity Adjustment] → [Gamma
Automatic Adjustment]
2. If the first transfer current is decreased too much, the white spot may appear.
Please mind it and check the image carefully when performing the adjustment.
[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→ [Front & Back Density]

Note
• Increase 1st transfer current from [01 Front & Back Density] by 5% for all colors then
check the result.
st
• If the symptom is not solved by increasing the 1 transfer, try to decrease the current.
• Be sure to check the image during adjustment because excessive adjustment may
cause following problems.
Too much increase: Image memory may occur in the photoconductor drum cycle
(188mm cycle).
Too much decrease: White spots may occur.

(a) Excessive toner amount at 1st transfer

If the above 1 and 2 does not solve the problem, decrease the max density and reduce
the toner amount to be transferred at 1st transfer.
[Utility] → [Administrator Setting]→[System Setting]→[Expert Adjustment]→[Process
Adjustment]→[Maximum Density Adjustment]

After reset the transfer current adjusted at step (a)-2 to 0, decrease the maximum density
of the problem color. Change every -2 steps. Be sure to confirm if the symptom is
improved.

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1.2.6. Waste toner packing

(1) Symptom
Image is soiled in paper feed direction (sub-scan direction)

(2) Cause
Under following condition, the temperature inside machine increases and the waste toner
clamps inside the belt cleaning unit.. This causes cleaning failure and toner may attach to the
belt.
(a) After turning OFF the sub-switch, the main switch is turned OFF though "Cooling in
progress" is displayed,
(b) Main power switch is turned OFF while the copy button is lighted in orange

(3) Solution
(a) Don't turn off the main power switch during the massage is appearing.
(b) Don't turn off the main power switch during the start button is lighting in orange.

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1.2.7. Darker image up to 44mm from leading edge or after 44mm

from white area (Developing memory)
(1) Symptom
Darker image area up to 44mm from the leading edge.
Or, darker image after 44mm from white area (text or image)

< Darker area up to 44mm from the leading edge> < Darker after 44mm from white area>

44mm
44mm

(2) Cause
Before the image area or white area, the toner is not developed on to the developing roller and
toner layer is formed on the developing roller. When the roller rotates, the developer is
replaced but the toner layer is not removed. (At the 1st rotation of the roller). The image
density changes when the toner layer is gone (From the 2nd rotation of the roller). The
density difference appears.
After passing white area

After passing solid part

(3) Solution
1. Change DipSW 46-2 to 1 (default: 0), to display Development output setting in the Expert
adjustment.
[Service mode]→[System Setting]→[Software DipSW Setting]

2. Decrease development output from the expert adjustment.

Select [Down] for the Development Output Setting
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]
→[06 Process Adjustment]→[Development Output Setting]
• By the above setting, the developing duty ratio is changed from 30% (Satndard) to 50% for
all colors.
• When returning to normal screen, the gamma automatic adjustment is started.
• When Down is selected for the Development Output Setting, banding on background may
appear. Therefore, be sure to adjust carefully.
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1.2.8. Lines or banding to the main scan direction (CD) due to

speed difference between 2nd transfer and fusing
(1) Symptom
Lines or banding occurs on thick and highly stiff paper in main scan direction (CD).

(2) Cause
When the print paper is thick and highly stiff, and the speed differs between the 2nd transfer
and fusing unit, the banding is created at the 2nd transfer.

(a) When the fusing speed is slower: Banding appears at around 130mm and 65mm from
trailing edge (for A3 size)
When the fusing speed is slower, the paper loop becomes larger between fusing and the
2nd transfer. When the paper is released from registration or the trailing edge of the
paper passes the registration guide plates, the paper is pushed back and the banding
occurs at 2nd transfer unit.

130mm
65mm

Feed direction

Leading edge Trailing edge

1. Enlarged figure

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(b) When the fusing speed is faster: Banding position varies

When the fusing speed is faster, the paper is pulled against 2nd transfer unit. Therefore,
the banding occurs at 2nd transfer section. The banding appears according to the fusing
roller cycle and occurrence position on image is not constant. Unable to specify the
occurrence position.

Feed direction

Trailing edge

2. Enlarged figure

(3) Solution
1. Print a test pattern with following conditions
● Paper type and weight: The same as the problem paper
● Size : A3
● Chart : Test pattern #53
● Color : Bk
● Density : 150
● Quantity : 15 sheets

2. Adjust fusing speed

[Machine]→ Paper Setting]→[Change Set.]→[Process Adjustment]→[Fusing Speed
Adjustment]

Banding position Like Enlarged figure1 Like Enlarged figure 2

Adjustment direction [+] : Increase fusing speed [-] : Decrease fusing speed

3. Check the test pattern printed at step 1 and change the setting.

4. Repeat the above step 1 through step 3 to get the optimum settings.

Note
Change by 10 steps at the beginning. Continue fine tuning checking the adjustment result.

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1.2.9. Image got blurred affected by ozone (cyclic white band)

(1) Symptom
Cyclic white band occurs.
● Width of band : Width of charging corona (approx 18 to 20mm)
● Cycle : Drum (approx 189mm)

Sub scan
direction
(FD)

Drum cycle
(approx 189mm)
(2) Cause

A product resulting from ozone attaches to the surface of the photoconductor drum.

Under high humidity environment, when a product resulting from ozone attaches to the photo
conductor drum, it absorbs moisture. This reduces resistance of the photoconductor drum
surface. Consequently, image gets blurred.

(3) Solution

Enable drum tiny rotation mode

(a) Set auto shut off to [1min].
[Utility/Counter]→[User settings]→[System Setting]→[Power Save Setting]→
[Power Save Function Setting]→ Set 1 min. for Auto Shut OFF Timer Setting.

(b) Keep sub-power ON (Do not turn OFF sub-power switch)

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1.2.10. Photoconductor (Drum) memory

(1) Symptom
(a) The previous image appears as density difference at the 188 mm later position (drum
rotation cycle).

C
C

B
B

A
Feed
通紙方向 A
Direction

188mm

(b) Band in CD occurs on 1st sheet. The position is up to 58mm (or 115mm) from leading
edge and up to 170mm.
st nd
• It occurs only on the 1 sheet and not occurs on the 2 sheet.
• It occurs when the speed mode is selected (default setting) and not occurs in quality
mode.

Feed Direction

58 or 115mm

170mm
(2) Cause

(a) Symptom (a), (b) common

• 1st transfer output is too much
Mainly under high humidity environment, when the toner charging amount decreases,
transfer output becomes too high. As the result, the image remains on the drum surface
as latent image.
• Drum potential decreases
Mainly under high humidity, when the toner charge amount decreases, the developing
ability increases. The lower drum potential is selected by the image adjustment. When
the drum potential is low, the previous latent image affects.

(b) Symptom (b)

1st transfer ON timing is reflected to the drum.

(3) Solution

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(a) Symptom (a)

1. Reduce 1st transfer (Front & Back Density)

[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→[Front & Back Density]
Reduce l the value for 1st Transfer Y to 1st Transfer K by 5% and check the image.
Gamma automatic adjustment starts when returning to the normal screen.

Note
When the value is reduced too much, spots may occur. Adjust the value by the unit
of 1 % and see the image.

2. Reduce developing ability

[Service Mode]→[System Setting]→[Software DIPSW Setting]
1. Change the DipSW 46-2 from 0 (default) to 1. Then, the Development Output
Setting can be changed.

[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert

Adjustment]→[Process Adjustment]→[Development Output Setting]

Gamma automatic adjustment starts when returning to the normal screen.

When the Development Output Setting value is reduced, transfer failure (paper
surface state is reflected to image) may occur.

3. Setting to depress memory

[Service Mode]→[System Setting]→[Software DIPSW Setting]
Dip-SW No. No control Decrease level Decrease level
(default) Middle Large
41-0 0 1 0
41-1 0 0 1
When the Decrease level is set large, maximum density may increase.

(b) Symptom (b)

Change 1st transfer output timing

[Service Mode]→[System Setting]→[Software DIPSW Setting]
Change DipSW 46-0 from 0 (default) to 1

• Note
Since the transfer output is turned on from 1 rotation earlier, the first copy out timing
is slightly increases. Since number of the drum rotation increases, the drum life
may be shortened slightly.
When quality mode is selected, the above DipSW 46-0=1 sequence is taken
regardless of the dipswitch setting.

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1.2.11. Developing screw mark (at low speed)

(1) Symptom
During low speed printing, slant white lines in screw pitch occurs at the machine rear side.

Machine
用紙奥側
rear

Feed
通紙方向
Direction

用紙手前側front
Machine
(2) Cause
In the developing unit, the developing screw conveys developer to the developing roller.
However, at the low print speed, conveyance speed is slow and the developer is not conveyed
enough to the edge and not supplied enough to the developing roller.

(3) Solution
Increase developer conveyance speed at low speed
(a) [Service mode]→[System Setting]→[Software DIPSW Setting]
Change the DipSW 46-4 from 0 (Normal) to 1 (Increase speed).
(b) Conduct Gamma Automatic Adjustment
[Service mode] → [Process Adjustment] → [Drum Peculiarity Adjustment] → [Gamma
Automatic Adjustment]→[Start]
(c) Back to normal screen

Note
When the developer conveyance speed at low speed is increased, sharp line may be easily
see. So, when changing the setting, please confirm the actual print.

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1.2.12. Lines or banding on image due to speed change (shock

noise)
(1) Symptom
On the thick or the hard paper, white or color lines to CD (main scan direction) occur.
Check the lines position from the following figure and specify the cause location and apply
solution matching the cause.
Note
Depending on the paper posture, the location on the actual paper may vary by +/-10mm.

• C1070 (Shifting at 2nd transfer)

89
108
Fusing roller contacts
Fusing nipping start Cause/Solution (a)
252
266
290

358

Registration roller release

High speed
Middle speed Cause/Solution (b)
Low speed

Exit registration guide

Cause/Solution (a)

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• C1060 (Shifting at 2nd transfer)

89
108
Fusing roller contacts
Fusing nipping starts Cause/Solution (a)
237
245
265

359

Registration roller release

High speed
Middle speed Cause/Solution (b)
Low speed

Exit registration guide

Cause/Solution (a)

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• C1070 (Shifting at 1st transfer)

34 Previous sheet exit 2nd transfer

Cause/Solution (b)
104

19 Enter to 2nd transfer

21 Cause/Solution (c)

35
370 Fusing roller contact
394 Cause/Solution (a)
Fusing nipping starts

Release registration roller

High speed
Middle speed Cause/Solution (b)

Low speed

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• C1060 (Shifting at 1st transfer)

33
Previous sheet exit 2nd Cause/Solution (b)
104 transfer

193
Enter to 2nd transfer Cause/Solution (c)
213

341

350
37 Fusing roller contact
Cause/Solution (a)
Fusing nipping starts

Release registration roller

High speed
Cause/Solution (b)
Low speed

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• C1070 (Shifting at write unit)

7 7
138 8 Previous sheet exit registration guide
139
High/Low speed Cause /Solution (a)
143 Middle speed
208
Previous sheet exit 2nd transfer
297 High/Low speed Cause/Solution (b)
Middle speed
317

Enter to 2nd transfer

Cause/Solution (c)

Fusing roller contacts

Cause/Solution (a)
Fusing nipping starts

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• C1060 (Shifting at write unit)

3
4 Previous sheet exit registration guide
9 Low speed
75
108 Middle speed Cause/Solution (a)
137 High speed
Previous sheet exit 2nd transfer
208 Low speed
Middle speed Cause/Solution (b)
297 High speed
317

Enters 2nd transfer Cause /Solution (c)

Fusing roller contacts

Cause/Solution (a)
Fusing nipping starts

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(2) Cause
(a) Changes due to the paper behavior at 2nd transfer
When the paper enters to the fusing unit or exits from the registration guide plate and force
relation at 2nd transfer is changed by the paper, the shifting occurs at the 2nd transfer. Or if it is
conveyed to the intermediate transfer belt, shifting occurs at 1st transfer or write unit.

(b) Changes due to the speed difference of parts between fusing unit and the 2nd transfer.
Depending on the paper hardness, the paper is pulled, pushed or goes back between 2nd
transfer and fusing unit. Consequently, 2nd transfer shifts occurs. Or if it is conveyed to the
intermediate transfer belt, shifting occurs at 1st transfer unit or write unit. 2nd transfer shift or the

(c) Changes due to the paper behavior between registration unit and 2nd transfer unit.
Depending on the paper position between registration and 2nd transfer unit, the paper which is
just before 2nd transfer nipping is pulled or pushed or goes back between registration unit and
2nd transfer unit. It is conveyed to the transfer belt and shifting occurs at 1st transfer or write unit.

Mechanism of shifting at 2nd transfer

• Fusing roller speed < Registration roller speed (2nd transfer roller speed)

2nd transfer roller Vt Goes back

Registration roller Vr
Fusing roller Vt

When the registration is released,

The loop is formed
the loop between 2nd transfer and
between 2nd transfer and
fusing unit is released, the loop is
fusing unit
released and shifting occurs at the
2nd transfer.
nd
• Fusing roller speed > Registration roller speed (2 transfer roller speed)

Pulled

The paper is pulled When the registration is released,

between 2nd transfer and fusing unit pulls the paper and
fusing shifting occurs at 2nd transfer

nd
･ Fusing roller speed << Registration roller speed (2 transfer roller speed)

Stopped here

When the paper enters to The registration roller pushes the

the fusing and nipped, by paper and the loop is formed just
the roller and 2nd transfer before the fusing unit. It is released
unit. when the registration is released.
The loop is pushed back and shifting
occurs at 2nd transfer.

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Paper speed constantly When the loop is not

slows down at 2nd formed enough, the
transfer unit and image paper speed is slowed
gets blurred. down and blurred image
or banding appears.

Mechanism of shifting at 1st transfer

Intermediate transfer belt Vb Vｄ

Drum

1st transfer position

st
At the 1 transfer position, the shifting occurs due to the speed difference between the
intermediate transfer belt and the drum.
Belt speed > Drum speed: White line
Belt speed < Drum speed: Black line

The banding width varies depending on the degree of the change; lines or blurred banding
occurs

Mechanism of shifting at Write position

Vd Drum

Vd± Δ Vd
PH

Write position

Write position shifts by the drum speed difference

Drum speed > 0: White line
Drum speed < 0: Black line

The banding width varies depending on the degree of change; relatively clear lines occur.

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(3) Solution
(a) Lines due to the paper behavior at the 2nd transfer
1. Check 2nd transfer pressing release mechanism works normally.
2. To reduce the force change at the 2nd transfer, reduce the pressure.

3. Check if the fusing guide plate/front is installed normally, (bending or fitting state of guide
plate)
nd
(b) Lines due to the speed difference between the fusing and the 2 transfer
1. Check the fusing roller rotation status (Whether roller rotation is smooth).
2. Check if the pressure release mechanism is normal.
3. Adjust fusing speed to depress the influence of the force change.

nd
(c) Lines due to the paper behavior at parts between the registration and the 2 transfer
1. Swap the drum with other color to see the state.
2. Check the guide plates upstream of the 2nd transfer.

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1.2.13. Developing roller (44mm) cycle banding (different density)

(1) Symptom
Lighter or darker density bands appear at 44 mm cycle in CD direction.

44mm cycle

(2) Cause
Due to the developing roller deflection within the tolerance, Ds or Developer conveyance
amount changes.
Depending on the deflection level of the roller, developing efficiency of the photoconductor
drum changes and the symptom occurs.

(3) Solution
To enhance developing ability, increase the Develop AC Bias Fine Adj. setting while checking
the adjustment result.
Service Mode → [Process Adjustment] →[Process Fine Adjustment] →[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.

Note
Background, uneven density or carrier attachment may occur. Therefore, check the image
when changing the settings.

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1.2.14. Irregular darker or lighter density band appears after leaving

machine under high humidity environment (Green)
(1) Symptom
When the machine is left under high temperature and high humidity environment for long period, darker
or lighter density band occurs in 2-color solid (green). It is not cyclic bands.

(2) Cause
When the machine is left under high temperature environment, the charge of the toner in the developing
unit becomes low. This causes the high developing efficiency at the print start timing and the lines of
different density created by the fine potential/fine vibration become visible.

(3) Solution
1. To increase toner charge amount, perform toner refresh mode twice.
[Utility/Counter] → [Administrator Setting] → [01System Setting] → [05 Expert Adjustment]
→ [08 Execute Adjust Operation] → [Toner Refresh Mode]
→ Going back to usual screen, the toner refresh is conducted.
If the symptom is solved by the one time, no need to conduct twice.

2. It the step 1 does not solve the symptom, adjust the max density to achieve higher density.
[Utility/Counter] → [Administrator Setting] → [01System Setting] → [05 Expert Adjustment]
→ [06 Process Adjustment] → [02Maximum Density Adjustment]
→ Adjust the Y and C maximum density to the darker value.
Going back to usual screen, the Automatic Gamma adjustment is conducted.

3. Conduct print and increase toner charge amount.

Print test patter No53, with Y and C gradation adjustment to 255 in A4 size and 100 sheets.

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1.2.15. Jittering lines at trailing edge

(1) Symptom
Color lines or white lines occur at the one cycle of the fusing belt (310mm) from the trailing
edge of the previous sheet.

Previous
前紙
sheet

Feed
通紙方向
direction

Trailing edge of the

前紙後端 310㎜
310mm
previous sheet （定着ベルト1周分）
(1cycle of fusing belt)
(2) Cause
The potential at the trailing edge of the thick paper is high. It remains on the fusing belt and
affect on the next sheet image; scatters (color lines) or repels the toner (white line) on the
image.

(3) Solution
(a) Widen the distance between papers (decrease CPM)
• Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
• Copy Screen (Machine screen) → [Paper Setting]→[Change Set]→[Process Adj.]
• Select [Down] for [CPM Down].
Note
The productivity becomes one half so if it is not acceptable, take the solution (b).
(b) Adjust the Separation DC.
1. Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
2. Adjust Separation DC in the process adjustment. Copy Screen (Machine screen)→
[Paper Setting]→[Change Set]→[Process Adj.],
3. Increase [Separation DC (Front)].
Note:
When the separation DC is increased, the following symptom may occur.
Do not increase much.
• Plain paper Noise from static electricity appears on image
• Coated paper Unable to control
Wrinkle, Poor separation
Noise from static electricity appears on image
(c) Check the paper state
• Use the paper just unpacked. (When the moisture in the paper is low, the symptom
occurrence increases.)
• When the PF-707 heater is turned ON during night, turn OFF it.
Note
When the humidity is high and the heater is turned OFF, watch the lighter image
density and wrinkles.

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1.2.16. 8mm interval FD lines

(1) Symptom
After replacing the drum unit to new one, multiple FD lines in 8mm interval occur.

Feed Direction
通紙方向

Multiple8mm間隔の
FD lines
in 8mmFDスジ複数
interval

(2) Cause

Uneven transfer due to the uneven condition of the transfer belt surface.

Up to 2000 prints after replacing drum unit to new one, the lubricant is gradually transferred to
the transfer belt then saturated. Meanwhile, the belt surface condition becomes uneven and
uneven transfer occurs.
The symptom tends to occur especially when the transfer belt, drum unit, intermediate transfer
belt and intermediate transfer cleaning unit are replaced as a set.
8mm interval is caused by the configuration of the auxiliary roller inside the intermediate
transfer cleaning unit.

(3) Solution

To turn the unit to used condition, conduct color registration automatic adjustment.

Press [Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→

[Execute Adjust Operation] →[Color Regist. Auto.Adj]. Press OK then go back to the usual
screen. Adjustment is executed.
If the lines cannot be reduced, repeat it once more.
However, the maximum times of execution is 3 times. Because the cleaning blade failure
may occur.

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1.2.17. Density change by static electricity

(1) Symptom
(a) At the 40mm to 160mm from the leading edge of paper, the different density area appears
in FD direction.

Feed Direction
通紙方向

edge 40 40～50㎜
From lead用紙先端 to 50 mm約160㎜
and approx. 160mm

(b) At the approx. 50mm and 310mm from the leading edge of paper, the different density
area in FD direction appears.

(One cycle
画像先端 of Fusing belt)
（定着ベルト1周） 310㎜310mm
Paper lead edge

Feed Direction
通紙方向

用紙先端 40～50㎜
40 to 50mm from Paper lead edge
(2) Cause
(a) Excessive neutralization
The excessive neutralization current is applied to paper then the static electricity suction power
between paper and toner is decreased. With this state, when the paper enters to the fusing
nip, the image is affected by the electric field and image scatters and density looks darker.

(b) Excessive neutralization

Due to the same cause as (a), the static electricity suction power decreases. Unfused toner
is affected by the electric field strongly and attach to the fusing belt. The toner attaches to the
fusing belt is fused on the image after one cycle of the fusing belt. Where the toner is
removed looks lighter and additional toner attached looks darker.

(3) Solution

Adjust the neutralization current

1. Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.

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2. Adjust Separation DC current.

Copy screen (Machine screen)→[Paper Setting]→[Change Set]→[Process Adj.]
Adjust Separation Current.
3. Decrease Separation DC (Front)
4. Decrease Separation AC (Front)

Note
Please mind that after decreasing separation current, the thin paper behavior may not
be stable and wrinkle, feed failure may occur on thin paper. Do not adjust excessively.

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1.2.18. FD Lines and Banding

(1) Symptom
Black (or Gray) lines and bands in the feeding direction occurs on printout as well as on the
surface of the intermediate transfer belt.

(2) Causes
(a) Damage on the edge of the belt cleaning blade
The position of lines are always the same because the edge of the cleaning blade is
chipped or malformed for some reasons. It does not matter condition, paper type or job
type, it happens when printing.

(b) Clumps stuck between the blade and the transfer belt
Lubricant and paper dust forms clumps. Too much clumps stuck between the cleaning
blade and the transfer belt. Then cleaning failure occurs.
The position of lines are random.
The condition to make much clumps is;

Low coverage (less than 3%) prints

Low to high coverage prints
Plain and fine paper (produce much paper dust)

Feeding direction

Cause 1: Chipping cleaning blade

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Feeding direction

Cause 2: Clumps

(3) How to specify the cause

(a) Chipping cleaning blade
 Lines at specific position (always the same position)
 Always happens (does not matter job type, how many prints or so)
 Mostly Lines

Go to solution step 1 and 2

(b) Clumps
 It occurs especially when continuous printing (after clumps are produced lot).
 It does not occur at the beginning of print job, after stopping print or after operation of
reverse rotation of the transfer belt (because clumps cleaned once).
 The position is random. It occurs on different positions when switching jobs or after
reverse rotation of the transfer belt.
 It starts thin lines and gradually becomes fat banding

Go to the solution step 1, 2 and 3

(4) Solution
How to prevent and solve
4. Download the firmware below (frequent reverse rotation to clean clumps).
C-ROM: G00-15 and onward
5. Replace the belt cleaning blade
6. Enable the RFP function
When printing with low coverage job continuously, lubricant becomes a lot on the transfer
belt and increases risk of forming clumps. The new DU applies especially much lubricant
at the beginning. The RFP provides toner to the transfer belt cleaning the lubricant on it,
which is a known function to prevent too much lubricant. This DIPSW executes only when
installing new DU. RFP can reduce the productivity, and increase toner consumption
when low coverage printing.
7. Change
8. Turn the DIPSW for reverse rotation to clean clumps.

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Execute per 100 printing.

DIPSW59-0 : 1
DIPSW59-1 : 1

Frequent reverse rotation to clean clumps can reduce the productivity.

9. Procedure to enable the RFP

1. Execute Toner Refresh Mode

[Administrator Settin] → [System Setting] → [Expert Adjustment] → [Execute Adjust
Operation]→[Toner Refresh Mode]→[back to regular display]

After returning the regular display, Toner Refresh Mode is automatically executed.

2. Replace the cleaning blade

3. Turn the DIPSW for RFP

This DIPSW execute only when installing new DU.

DIPSW59-6 : 1

Caution
If DIPSW44-5/44-6 were changed for FD lines and banding, turn the default as below.

DIPSW44-5 : 0
DIPSW44-6 : 0
nd
4. 2 transfer unit pressure release setting on RPF.
DIPSW59-7 : 1

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1.2.19 5mm cycle density difference caused by the fusing unit

(1) Symptom
On solid image at the later half of the image, 5mm cycle density different area occurs.
It is particularly visible on BK solid in LL environment with middle speed printing.
The gloss coat paper which is very smooth tends to create the symptom more.

(2) Cause
The 5mm cycle corresponds with the component of the fusing roller drive engagement;
equivalent to 1 tooth engagement. When the fusing unit pulls the paper, the lower press
roller speed changes and the image shifts on the 2nd transfer (= difference in density)
appears.

(3) Solution
From the process setting of the paper setting, access Fusing Speed to adjust and enter
the -150.
If the density difference is not improved, adjust gradually within the adjustment range
(Down to -200). Confirm the print and if the jitter line appears, readjust within the range
-150 to 0 and select the optimum value so that both symptom are the least visible. .
Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
[Service]→[System Setting]→[Software DIPSW Setting]
While checking the actual print, enter -150 to the [Fusing Speed (Front)] and [Fusing Speed
(Back Side Offset)]

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1.2.20 Color lines in CD at 13mm from the leading edge

(1) Symptom
Black or color line appears at 13mm from the lead edge

(2) Cause
When the developer deteriorates due to drastic environment change, the toner image scatters
just before the 2nd transfer nipping.

13mm from lead edge

(lighter at edge)
Feed Direction

Lead edge to approx. 13mm

Fig 1. Occurrence example

(3) Solution
(a) Conduct toner refresh mode to eject the developer so that new developer is supplied.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→Go back to normal screen to start adjustment.

Note
Do not conduct more than twice.

(b) Print the solid with the line appearing color to supply new developer.
[Service mode]→[Test mode]→[Test Pattern Output Mode]
Print No. 53 with 255 until the line is gone.

Note
Print in single color. If the 2 or more color included solid, JAM may occur.
(c) When the symptom is repeated on the specific machine, set the toner band creation so
that the new developer is supplied periodically.
[Service]→[System Setting]→[Software DIPSW Setting]
Change DipSW 44-5 and 44-6 to change toner band creation interval.
DIPSW Setting
0% 2% 3% 5%
Toner band DipSW 44-5 = 0 DipSW 44-5 = 1 DipSW 44-5 = 0 DipSW 44-5 = 1
creation DipSW 44-6 = 0 DipSW 44-6 = 0 DipSW 44-6 = 1 DipSW 44-6 = 1
setting (Default)

Note
When the intermediate transfer cleaning unit count reaches later part of the life count,
cleaning failure may possible occur. In that case, replace the intermediate transfer
cleaning blade.

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1.2.21 White line due to separation claw mark

(1) Symptom
Separation claw slightly damages the intermediate transfer belt and it appears as the white line
on the halftone image.

(2) Cause
When the lead edge of the paper passes the 2nd transfer section the 3 separation claws
contactswitht he intermediate transfer. When it is repeated, this may cause the scratch on the
intermediate transfer belt surface or toner filiming of the belt.

(3) Solutoin
It is possible to change claw press condition by the DIPSW setting.
When the auto (default) is selected, the separation claw is released only for the paper less
than 91gsm.

Paper weight Pressure

62 to 74gsm ON
75 to 80gsm ON
81 to 91gsm ON
92 to 105gsm OFF
106 to 135gsm OFF
136 to 176gsm OFF
177 to 216gsm OFF
217 to 256gsm OFF
257 to 300gsm OFF

DipSW 38-03/04
03 04 Contents
0 0 Auto: Claw function for specific paper
1 0 Always pressed: While printing, the claw contacts
with the pressure and released.
0 1 Always release: Claw does not function
1 1 Always release: Claw does not function
Note
When the seperaton claw is always released, the thin paper may wrap the intermediate
transfer 分 belt. If jam code is cleared without clearing the paper, paper may enter to the
intermediate transfer CL.

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1.2.22. Gloss band in CD with margin width

(1) Symptom
Gloss band in CD which corresponds with the margin appears.

The same The same

st as marging nd as marging
1 sheet margint 2 sheet margin
width width

311mm
311mm

311mm
(2) Cause
・Due to the affect of the wax component transferred from the fusing belt upper, the gloss
difference appears by the cycle of fusingg belt upper (311mm). (One kind of gloss memory)

(3) Solution
1. Reduce fusing temperature by every 5ºC to check the result.
[Paper Setting]→[Change Set]→[Process Adj.]
･[Upper Fusing Roller Temperature]

Note
When the Process Adj. is not indicated, change the DIPSW1-0 (To show process adjustment
in the Paper Setting) from "0" to "1" (Show).
2. If the step 1 does not improve the symptom, change the temperature by every 5ºC within the
adjustment range (±20 ºC and search the best setting which the sympotom does not eoccur
easily.

Note
･When the temperature is decreased too much, fusing under offset may occvur.
・When the temperature is increased too much, curl may becomes larger depending on the
paper type or environment.
In that case, increase temperature of [Lower Fusing Roller Temperature] or use the curl
adjustment of main body/RU.
[Paper Setting]→[Change Set.]→[Process Adj.]→[Lower Fusing Roller Temperature]
Main body [Curl Adjustment]
RU [Paper Setting]→[Change Set.]→[Process Adj.] →[Output Curl Adjustment]

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Tips
・Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily seen.
・High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the
gloss memory is not easily seen.
・Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.

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1.3.1. Image after white part becomes darker (Developing ghost)

(1) Symptom
When printing solid part and white part mixed image, the density of solid part at immediately
after white area looks darker. This also occurs if printing the color not included in solid part. .
(The same situation as printing white area.)

Feed direction Feed direction

(2) Cause
When printing partly solid image, the toner on the developing sleeve roller is consumed only at
the solid corresponding part. Then when printing the next solid part, the toner supply does
not catch up for the previous solid part. Consequently, the second solid part is printed slightly
lighter. (Blue line indicated area).
On the other hand, for the white part, toner amount on the roller is sufficient and printed with
correct density. (Red line indicated area). As the result, the density difference is very
noticeable.

(3) Solution
To increase developing ability, perform adjustment. Be sure to check actual print at every
step.
Note
Adjustment may cause background or carrier attachment. Please adjust carefully.

1. Decrease the set value of Covered margin fine Adj.

Service mode→[Process adjustment]→[Process fine adjustment]
→[Covered margin fine adj]
After setting, perform auto gamma adjustment.

2. Increase the set value Develop AC Bias Fine Adj.

Service mode => [02 Process adjustment] => [04 Process fine adjustment]
→[02 Develop AC Bias Fine Adj.]
After setting, perform auto gamma adjustment.

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3. Decrease the set value of Develop AC frequency

Service mode→ [Process adjustment]→[Process fine adjustment]
→[Develop AC frequency]
After setting, perform auto gamma adjustment.

4. Increase the set value of Toner density fine adjustment

Service mode →[Process adjustment]→[Process fine adjustment]
→[Toner density fine adjustment]

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1.3.2. Darker at the trailing edge of image

(1) Symptom
The image density increases at the trailing edge of the paper to the paper feeding direction

Feed
direction

(2) Cause
Developing sleeve rotation direction and drum ration direction is opposite.

(3) Solution
1. Change the screen.
If Line1 or Dot1 is used, change to Line2 or Dot2.
Still the image density difference is noticeable change the Custom screen setting:
Utility menu→[Machine Admin. Setting] →[System Setting] →[Expert Adjustment ] → [Quality
Adjustment]→[Custom screen]. Change [Line2]:[Type1] to [Type2], [Dot2]:[Type1] to [Type2].

2. Change the Developing AC frequency

If customer does not want to change screen, change the Developing AC frequency from
Service mode.
Service mode→[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Frequency
Fine Adjustment]

Note
However, when changing this setting, the background or rough image may occur.

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1.3.3. Background or toner scattering after continuous low

coverage
(1) Symptom
Continuously printing high coverage (50% or more) after continuously printing low coverage
(less than 3% and 10,000 prints or more), toner may scatter from the developing unit or
background may occur.

(2) Cause
Though new developer is supplied, too much low charged developer remains inside the
developing unit.

(3) Solution
To consume low charged developer, change the setting to constantly consume the developer
by creating toner band. (Toner band is not created by factory setting)

[Service mode]→[System Setting]→[Software DipSW setting]

Change Dip-SW 44-5 and 44-6 setting and create the toner band.

DipSW
0% 2% 3% 5%
Toner band DipSW 44-5 = 0 DipSW 44-5 = 1 DipSW 44-5 = 0 DipSW 44-5 = 1
creation DipSW 44-6 = 0 DipSW 44-6 = 0 DipSW 44-6 = 1 DipSW 44-6 = 1
setting (Default)

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1.3.4. How to maintain consistent color during continuous

printing
(1) Symptom
Inconsistent color

(2) Solution
C1070 series have 3 correction items to adjust the color. Aim the stable color optimum for the
target depending on the job size and machine usage by combining correction items and
interval.

1. Priority on stability
To enhance stability in density during continuous print, select Stability.
When the Stability is selected, the distance between papers is enlarged at certain interval
then the patch is created for the density control.

• [Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Quality

Adjustment] → [Stabilization Adj. Setting]

• [Machine]→[Stabilization Adj.]

From either of the above screen, change the setting from [Speed] to [Stability]

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• Merit and demerit at selecting, “Stability”

Merit Stable density during JOB
Demerit Productivity decrease (95% for A4 size)
If the density difference between images is too large, stabilization
operation of about 30 sec, may be inserted in the middle of a job.

2. Automatic gamma adjustment

Adjustment cycle : 1000 prints
Adjustment duration: 80 to 120 seconds
Note
Even the adjustment cycle 1000 prints comes, the adjustment is performed only after
1minute interval between jobs.

3. Customize correction operation (change interval)

Color calibration during a job
Changing interval of the calibration operation will effective to balance between stability
and speed depending on the job size and machine use state.
The setting is selectable when the “Stablity “ was selected.

How to set
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Quality
Adjustment]→[Stabilization Adj]

Correction performing interval is roughly the following prints.

Operation duration : Approx 1 sec (conduct during job)
Frequency
Max density
correction
-2 -1 Normal 1 2
200 prints 100 prints 50 prints 30 prints 10 prints

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1.3.5. Small blank area or color registration error

(1) Symptom
Small blank area appears or color registration error is visible at the text or fine line part

(2) Cause
When using heavy paper (256g or more) or thick paper, the intermediate transfer belt rotation
speed is changed when the paper passes the 2nd transfer unit. It causes the color registration
error at the first transfer where the toner on the photoconductor drum is transferred to the
intermediate transfer belt. The color registration error appearing 1st position depends on the
distance between 2nd transfer roller and drum for each color. (See figure 1)
From 495 mm of the 1st sheet and from the 2nd sheet, the color registration error of each color
overlaps and appears for all colors.

Leading
edge
1 2 3 4 Yellow
115m 95m 95m 95m 95m 4
Feed
direction Magent
20m
95m 3
Cyan
95m 2
Black

Abnormal: Normal: 115m

1
Cyan color registration error No registration error

Fig.1: Color registration error appearing position for A3 (297x420ｍｍ)

(3) Solution
It will be improved by the following:
To reduce the intermediate transfer belt speed change, increase the line speed by following
1. From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. At the [Weight], select the lighter weight than actually used paper. (As
the rough indication, 1/1 speed for 105gsm or less, 2/3 speed for 106 to 209 gsm)
However, if the above setting change is performed, fusing time is reduced and fusing
failure may occur. So, the setting should be used carefully.
2. If the fusing failure occurs after trying the above (1), change the fusing temperature by
following procedure:
From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. Select [Process Adj.] then press [Next] button. For the [Upper Roller
Temperature (Print)] and [Lower Roller Temperature (Print)], enter larger value.

However, if the fusing roller temperature is changed, paper turns wavy or blister on the
coated paper may occur.

Additionally, depending on the paper, the registration error cannot be solved completely.

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If the improvement level is not enough, please request customer to try another paper type.

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1.3.6. Too high gloss

(1) Symptom
Gloss is too high.

(2) Cause
Fusing temperature setting is higher for the paper.

(3) Solution

1. Show Process adjustment in Paper Setting.

Change DipSW 1-0 from 0 (Default) to 1.

2. Decrease Upper Fusing Roller Temperature for respective trays.

[Machine]→ [Paper Setting]→ [Change Set]→ [Process Adj.]→[Upper Fusing Roller
Temperature]
As the first step, change temperature by 10 °C then gradually decrease (Max 20 °C)
To avoid fusing under, print the test pattern 20 sheets of No. 69 and check image.

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1.3.7. Rough image on the 1st side of duplex

(1) Symptom
The image on the 1st side of duplex print gets rough and not glossy,

(2) Cause
Temperature of lower roller surface is too high.

(3) Solution
(a) Reduce fusing roller roller/upper temperature
1. Change DipSW1-0 from 0 (Default) to 1 to show process adjustment on paper
settings.
2. Decrease fusing temperature for respective trays.
[Machine]→[Paper Setting]→[Change Set.]→[Process Adjustment]
Decrease upper fusing roller temperature. Change by 5°C. Maximum
adjustment range is 15 °C.
Be careful for the fusing under offset. To check, print 20 sheets of test pattern
69.
(b) Change fusing stability setting in Administrator setting.
[Administrator Setting]→[Common Setting]→[Fusing Stability]
Change setting to [Better Quality] or [Best Quality]

Note
When changing the setting from Speed (default), to [Better Quality] or [Best Quality],
productivity may decrease. It is noticeable when paper type is switched.

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1.3.8. White or color banding at thick paper leading and trailing

edges
(1) Symptom
On thick paper, white or color banding appears at 5 to 10mm from leading edge and 20mm
from trailing edge.

Feed direction

10mm from leading edge 20mm from trailing edge

(2) Cause
• White band: Void due to abnormal discharge
When very stiff paper is fed, the paper pushes up the intermediate transfer belt when the
leading edge or trailing edge of the paper enters to the 2nd transfer nip. The belt and
paper does not contact at that point causing abnormal discharge. The toner reversely
charged is not transferred to the paper and looks like void (white spot).

• Color lines: Shock generated when the trailing edge exit the 2nd transfer front guide and
blur due to abnormal discharge.
When very stiff paper exits the 2nd transfer front guide, the paper hits the belt strongly and
generates shock. The shock makes the image on the belt blurred.

(3) Solution
(a) Change 2nd transfer pressure
1. Change DipSW1-0 from 0 (Default) to 1, to show process adjustment on paper
settings.
2. [Machine]→[Paper Setting]→[Change Set.]→[Process Adj.] [2nd Trans. Pressure]
Select [Normal]

When [Normal] is selected, color line in main scan direction (CD) may appear at
105mm from leading edge. If it is noticeable, set the setting to auto and go to step 2
in below.
If the improvement level is not enough, without reset the setting, go to the step 2, 2nd
transfer output adjustment.

(b) 2nd transfer output adjustment

1. To show process adDipSW1-0 from 0 (Default) to 1.
2. Adjust 2nd transfer current at the banding occurring part.
[Machine]→[Paper Setting]→ [Change Set.] → [Process Adj.]:
[2nd transfer-Lead Edge (Front)], [2nd transfer-Lead Edge (Back)], 2nd transfer-Rear
Edge (Front)] or [2nd transfer-Lead Edge (Back)]

If output is reduced too much, poor 2nd transfer occurs. Please adjust while

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checking actual print image.

(c) Change paper face (turn around the paper in the tray)

(d) Change paper grain direction

The symptom is improved when the paper grain is parallel to the feed direction. (For
example, long grain for A3 paper.)

(e) Leading edge and trailing edge erase

1. Change DipSW1-0 from 0 (Default) to 1, to show process adjustment on paper
settings.
2. Adjust the leading edge and trailing edge erase amount.
[Machine] → [Paper Setting] → [Change Set.] → [Process Adj.]
Lead edge erase quantity and Rear edge erase quantity.
Note
Carefully set the erase area because the image in the erased area is not printed.

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1.3.9. C-2451, C-2452, C-2453 or C-2454, Low toner density

(1) Symptom
Just after developing unit replacement, C-2451, C-2452, C-2453 or C-2454 (toner density
abnormal) occurs.

(2) Cause
The orange tape is still attached to toner supply inlet of the respective unit.

(3) Solution
1. Turn OFF the sub-switch then the main-switch of machine.
2. Open the front door and remove the internal cover. Gently pull out the process mount.
Be careful not to spill the toner.
3. Remove the developing unit from the process mount and remove the orange tape.
4. Clean inside the machine when it gets soiled.
5. Reinstall the developing unit to the process mount.
6. Push back the process mount then fix the internal cover with the screw. Close the front
door.
7. From the service mode, conduct [Toner Density Revert] for the applicable color for 4 to 5
times.
Select the applicable color then press [Start]. Repeat 4 to 5 times.
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Toner Density Revert]
8. Conduct [Gamma Automatic Adjustment]
[Service] → [Process Adjustment] → [Drum Peculiarity Adj.] → [Gamma Automatic
Adjustment]
9. Measure the density and confirm that no problem occurs.

Orange tape

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1.3.10. Poor transfer at image front

(1) Symptom
When the peroidc cleaning of the 2nd transfer unit is not enough, poor transfer may occur at the
entire area of the machine front side image.

Front side image gets

lighter; color is fainted.

Paper feed direction

(2) Cause
The dust from 2nd transfer roller shaft due to wearing, builds up on the 2nd transfer pressing part
and the pressed status becomes improper.

(3) Solution
Clean the pressure sliding part (4 position) and surrounding area (See the figure in below)
with the alcohol and the hydro wipe.
If the symptom does not improve, replace the pressing cover (A50U5209) at machine front
side with new one.

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Front Rear

A50U5209
Pressing cover
Pressure
sliding part

Surrunding
area

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1.3.11. Prevention of the backside soilage

(1) Symptom
The backside of the paper gets soiled (includes 75mm cycle, the 1st one is at less than 75mm)

(2) Cause
The patch created between images in image stability priority mode attaches to the 2nd transfer
roller.
Though the 2nd transfer roller's cleaning operation which is to return the toner to the
intermediate transfer belt using the static electricity is inserted, depending on the environment
(especially at low humidity environment), and the 2nd transfer roller consuming state and paper
type (additive of paper), cleaning performance is not enough.

(3) Solution
Change DipSW20-06 and increase frequency of the cleaning
[Service] → [System Setting] → [Software DIPSW Setting]

DipSW20-06=0 (Default)
= 1 x 1.5 When the usual CL frequency is 4 times, it is changed to 6 times.
=2x2 When the usual CL frequency is 4 times it is changed to 8 times.

Note
When the cleaning frequency is increased, the productivity decreases by 1% to 2 %.
Therefore, change the setting and see the customer's acceptance.

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1.3.12. Fainted outline, darker at edge

(1) Symptom
On halftone image, the outline of the paper leading edge side gets fainted (fainted outline) and
the trailing edge side outline gets darker.

(2) Cause
The symptom which occurs due to the reverse rotation direction between developing roller and
drum rotation direction is in counter.

(3) Solution
Adjust the outline process.
[User Setting] → [Printer Setting] → [Outline Process]
1. FD Lead Edge Density Adjustment Adjust to + direction.
When the value is changed from 0 (default) to larger, the outline at lead edge is written
darker. It is effective to prevent fainting at the leading edge. The more the larger value
is selected, the darker the line becomes.

2. FD Rear Edge Density Adjustment Adjust to – direction.

When the value is changed from 0 (default) to lower value, the ouotline at the trailing edge
is written ligther. Darker edge of the text is improved.

Note
Check the image at the adjustment to check the effect.
It is effective for the print image. Copy image is out of adjustment target.
It is effective not only for the text but also for the graphic. However, when the problem area
is l like trailing edge of the patch, this adjustment is not effective enough.

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1.3.13. Image bacground under high temperature

(1) Symptom
During continuous print on coated paper under high temperature environment, image
background occurs. The symptom particularly occurs when the temperature is 25 ºC and over,
Bk mode/High coverage (25% and over)

(2) Cause
When the printing is continued under high temperature, the grain of the lubricant on the photo
conductor drum becomes larger (invisible for human eyes)
The potential is low at the lubricant grain part and the toner is developed there.
The number of lubricant grains becomes larger in Bk mode > Color mode, High coverage >
Low coverage. When the lubricant grain increases, the image background becomes visible
on coated paper.

(3) Solution
(a) Change the value of the Background Margin Fine Adjustment.
[Service]→[Process Adjustment]→[Process Fine Adjustment]→[Background Margin Fine
Adj.]
Increase setting from 0 to +5

Note
After changing the setting, conduct Gamma Automatic Adjustment.
By changing the setting, please note that carrier attachment may occur.

(b) Change the setting for the Develop AC Bias Fine Adj.]
Develop AC bias
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
Change the setting from 0 →-5.
Develop AC Frequency
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]]
Increase from 0 to +5
Note
After changing the setting, conduct the Gamma Automatic Adjustment.
When changing the setting, the unevenness in density in developing cycle may occur. In
that case, change the "Develop AC Bias Fine Adjustment" value slightly back for the
adjustment.

(c) When the image background appears at black and white mode, use the "Thick Bk mode".
[Paper Setting]→[Change Set]→[Process Adjustment]→[Thick Bk mode]
Change from OFF to ON.
Note
"Thick Bk mode” is the setting to print Bk in color mode.
When this setting is enabled, even for the single Bk print, charging corona, drum, developing
st
unit, developer, 1 transfer roller for Y, M and C consumes.
Since toner scattering possibly occur, we recommend to use the "Thick Bk mode" only when
it is necessary.
When “Toner band creation (DipSW)" is enabled, image background and scattering toner
can be reduced to some extent. (For the rough indication, toner band creation by 3% is
recommended if the 3000 pages and over is printed using Thick Bk mode.)
However, since all the color toner is spent, the non-used color is consumed, too. Also,
once in 100 prints, distance between sheets is enlarged and productivity reduces to 90% or
less.

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1.3.14 Backside image soilage

(1) Symptom
At duplex print, the 2nd side may get soiled at machine front and rear.

(2) Cause
When the oil from sintered shaft bearing and paper dust or other dust is mixed, it may drop on
the bottom plate and attach to the paper when the paper goes through the bottom plate during
the switch back.

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Dusts Bottom plates

(3) Solution
Clean the above points and ADU.

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1.3.15. Toner is not cleaned at the edge of the transfer belt

(1) Symptom
During machine setup, the toner cleaning failure occurs at the edge of the intermediate transfer
belt.

Toner pass through the

edge of the blade

Cushion material

Blade

(2) Cause
As shown in the figure below, the blade gets over the cushion material and the edge of the
blade flips.

Flipping

(3) Solution
1. Repeat, release => press => release => press repeatedly.

Press

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Space is created between

belt and blade

Release

2. Press the cushion material to prevent interference.

→ Press the cushion material to the arrowed direction to change form.

Note
Be careful not to remove the cushion material.

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1.3.16._Transferability at Feeding Emboss Paper

(1) Symptom
In using emboss paper (bumpy paper), toner density of concave parts gets thin because toner
can’t transfer on concave parts.

Transfer belt
M toner

Paper surface
Ctoner

(2) Cause
・lack of electric field at concave parts
Electric current of 2nd transfer is likely to flow to concave parts, and transfer failure occurs
to become insufficient.

・Extra electric field at concave parts

Transfer failure at concave parts occurs to discharge through void part, if electric field of
concave parts is too strong.

(3) Solution
It is necessary to optimize electric field of concave parts between paper surface and transfer
belt.
It must not exceed discharge starting voltage.

a.Execute toner refresh mode for 3 times

「Utility/Counter」⇒「03 Administrator Setting」⇒「01 System Setting」⇒「05 Expert Adjustment」⇒
「08 Execute Adjust Operation」⇒「Toner Refresh Mode」⇒「Cancel」⇒「Exit[UTULITY]」

Execute avobe for 3 times if screen display becomes「Ready to prints」.

b.Lower Electric current of 2nd transfer

「Paper Setting」⇒「Process Adjustment」⇒「2nd transfer output Adj.(Front) or (Back)」⇒Input to
「+50」

Caution

Heighten output of 2nd taransfer-Rear edge

It is necessary to heighten output of 2nd taransfer-rear edge to performe offset of rear edge.
「Paper Setting」⇒「Process Adjustment」⇒「2nd transfer-rear edge(Front) or (Back)」⇒ Input to
「-20」
If toner density of front edge gets thin, input to「-25」（change per 5step）。

Caution

If solid image gets thin, input to 「+40」in 「2nd transfer output Adj.(Front) or (Back)」.
(cahge per 10step）
「2nd transfer-rear edfe(Front) or (Back)」 might not change.

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□Side effect：There are the case that 多層ベタ gets thin.

c.2ndTrans. Pressure（177gsm and more than）
「Paper Setting」⇒「Process Adjustment」⇒「2ndTrans. Pressure」⇒「Normal」

□Side effect：There are the case that color registration and shock noise get worse.

d.Density adjustment of toner amount

「Paper Setting」⇒「Process Adjustment」⇒「Dens. Adjust. Per Tray（YMC）」／「Dens. Adjust. Per
Tray（K）」⇒「＋２」

□Side effect：There are the case that fusing failure and line like ripple occur。

Caution

If fusing failure occur by density adjustment of toner amount, execute below.

e.Up to Upper Fusing Roller Temprature

「Paper Setting」⇒「Process Adjustment」⇒「Upper Fusing Roller Temprature」⇒「＋10」
If the effect is not sufficient, execute to 「＋20」.

f.Lower Speed setting (If the effct of 「Upper Fusing Roller Temprature」 is not sufficient.)
「Paper Setting」⇒「Weight」 ⇒「Speed Setting」⇒「Middle or Low」
Weight : 176gsm and less than ⇒ Execute to「Middle」
Weight : 177gsm～256gsm ⇒ Execute to「Low」

When changing the setting from [Speed] which is the default, to [Better Quality] or [Best Quality],
productivity decreases.

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1.3.17. Gloss memory

(1) Symptom
The gloss is partly different. It corresponds with the image patern. (Gloss is higher where
the toner was at the previous cycle).

(2) Cause
Due to the effect of the wax component which was transferred to the fusing upper belt, the
difference of the gloss corresponding to the image appears at fusing upper belt cycle (approx
311mm ) (Gloss memory).

ABCDEFGHIJKL
ABCDEFGHIJKL

Wax component ABCDEFGHIJKL

ABCDEFGHIJKL 311mm cycle
attaches to the
fusing upper belt.
ABCDEFGHIJ
ABCDEFGHIJ Repeated gloss mark
(text/image)
ABCDEFGHIJKL
ABCDEFGHIJKL

(3) Solution
1. Change fusing temperature by every 5ºC and see the result.
[Paper Setting]→[Change Set]→[Process Adj.]→
• [Upper Fusing Roller Temperature]

Note
When the process adjustment is not indicated, change the DIPSW1-0 (To show process
adjustment in the Paper Setting) from "0" to "1" (Show)

2. If the step 1 does not improve enough, change the temperature by5 ºC within the range ±20
ºC to seek the temperature symptom is the least visible.

Note
• When the temperature is decreased too much, fusing under offset may occur.
• When the temperature is increased too much, large paper curl may occur depending on the
paper type and ambient environment. In this case, increase [Lower Fusing Roller
Temperature] or use the curl correction of the main body/RU.

[Paper Setting]→[Change Set]→[Process Adj.]→[Lower Fusing Roller Temperature]

Main body [Paper Setting]→[Change Set]→[Process Adj]→[Curl Adjustment]
RU [Curl Adjustment]

Tips
• Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily see.
• High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the
gloss memory is not easily seen.
• Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.

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1.3.18. Center of line gets broken

(1) Symptom
When the very smooth surface paper is used, the thin line gets broken at the middle. It tends
to occur especially on OHP sheet.

(2) Cause
The toner image aggregates at the 2nd transfer unit and only the edge part is transferred well
and the center part is not transferred to the text.

(3) Solution
(a) For the 176gsm or less weight paper, set the lower pressure for the process setting of the
tray setting. Set the 2nd transfer pressure to [Low] from the process adjustment of the tray
setting.

Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.

[Service] mode→[System Setting]→[Software DIPSW Setting]
Set [Paper Setting]→[Change Set]→[Process Adj.]→[2ndTransPressure]→[Low]

(b) Change the belt speed difference between drum – Intermediate transfer belt.
DipSW 41-03/04
03 04 Drum speed gap adjustment
(Drum speed against the transfer
belt)
0 0 +0% (Default)
1 0 +0.3%
0 1 +0.6%
1 1 +0.9%
Note
Print accuracy or transfer ability may get poorer. Adjust while checking the image.
Color registration ability may become poorer and torque abnormality may possibly occur.

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1.3.19 Secondary color text scatters

(1) Symptom
Red, blue and green texts look like blurred.

(2) Cause
For the dark red, blue and green texts and so on are the secondary color and the toner
attaching amount reaches near 200% which is too much. When the ambient environment is
low temperature and low humidity, the toner may scatters around the text. Specifically, when
the background color is white, the edge gets blurred and the text looks blurred.

(3) Solution
1. On the printer driver setting, enable the text color text blur prevention

(a) IC-602
Access [Imaging] check [Color Text Blur Prevention], on [Outline Process]
For the Object, select [Text/Graphics] or [Text/Graphics/Image]
Object is commonly applied to other outline processing.
Therefore, if the blur appears for the text and thin line only, we recommend [Text
/Graphics]

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(b) IC-308/IC-415
Access [Image] tab, and check [Color text blur prevention] at [Edge enhancement]
At the Apply enchantments to; select [Text/graphics].

Note
When the Color text blur prevention is enabled, comparing with the disabled, the blur at dark
red, blue, green and shadow is improved. On the other hand, the chroma is slightly lowered
or when the image is checked with magnification, screen pattern is recognized easily.

2. Set the Color text blur prevention effect level

When the function is enabled, the effect level is selectable by 2-steps.
When the 0 is not enough, try the setting 1

DIPSW Setting to set effect level

DipSW 0 1
2-3 (Image area) Default correction Stronger correction
2-4 (Text/Graphic area) Default correction Stronger correction

Note
When the setting is enabled, the side effect may gets worsen. Be sure to conduct
adjustment while checking the image.

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2.1.1. Paper waving

(1) Symptom
The edge of the paper becomes wavy.

(2) Cause
(a) Paper shrinkage rate
The paper shrinks rate at the fusing unit is different between the center and edges of the
paper. ( Go to Solution(a) )
(b) Moisture content
When very moisture paper is used the amount of moisture which vapors during fusing
differ between center and edge of the paper and the symptom specifically noticeable. (Go
to Solution(b) )
(c) Paper type
Depending on paper type, the influence of the paper fiber is very big in some cases. (Go
to Solution(c))

(3) Solution
(a) Caused by paper shrinkage rate
Change DipSW1-0 from 0 (Default) to 1, to display process adjustment in paper setting.
Decrease fusing upper roller temperature for respective tray setting.
[Machine]→[Paper Setting]→[Change Set]→[Process Adjustment]

Rough target for the adjustment is by 10°C. If not enough, gradually decrease (by Max.
20°C).
Print approx 20 sheets of test pattern No. 69, and check no fusing under offset occurs.

(b) Moisture content caused

To correct it, use the paper fresh from opening the package (containing less moisture).

(c) Paper type caused

If the paper waving still occurs after decreasing fusing temperature and using paper fresh
from opening the package, propose customer to try another paper type.

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2.1.2. Setting for OHP sheet printing f

(1) Symptom
When printing OHP, off-centering by 5mm, J-3101 or fusing wrapping jam occurs.

(2) Cause
(a) Off-centering by 5mm
Since OHP is transparent, centering sensor mis-detects the sheet position.
Consequently, the registration roller moves the maximum distance (5mm).

(b) J-3101
While forming registration loop, the sheet gets loosened and the registration sensor
mis-detects.

(c) Fusing wrapping jam

When the plain paper is set for paper type, wrapping jam tends to occur due to the relation
with the fusing temperature setting.

(3) Solution
(a) Off-centering by 5mm
Disable centering sensor.
Change DipSW1-0 from 0 (Default) to 1, to display process adjustment in paper setting.
[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Mis-centering Detection]→
[Not Detect]

(b) J-3101
Change registration loop amount to prevent the sheet gets too loosened.
Set the registration loop amount to [-5.0mm].
[Machine]→[Paper Setting]→[Change Set]→[Both Sides Adj.]→[Registration Loop],
If the [-5.0mm] setting does not improve enough, change the setting by every [-0.5mm]
and see the result.

(c) Fusing wrapping jam

Change Paper type to [Fine] or [Color Specific]
[Machine]→[Paper Setting]→[Change Set]→[Paper Type]

Note:
After finishing OHP printing, return the set to the original value.

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2.1.3. Trailing edge skews

(1) Symptom
Trailing edge skew occurs on the side2 of the duplex printing.
Depending on the environment, if the paper in the tray curls, the trailing edge skews also on
side 1.

(2) Cause
When the paper curl level is different between the lead edge and the trailing edge, the paper
enters to the fusing unit unstably. Then, when the trailing edge passes the registration, fusing
roller turns the paper position.

(3) Solution
Before taking the following action, check that the Side1 image position adjustment is done
properly.
Adjustment items: alignment of registration and fusing (mechanical adjustment), CD-Mag.
Adjustment, CD-Mag. Adjustment Crosswise Dir. Skew Adj.

1. Change decurler setting for each tray

Machine → [Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl (Back on Top)]

Note
Curl level changes depending on paper/environment (temperature, humidity), coverage.
So check the curl level and conduct adjustment [Auto] → [+1], [+2].

2. Adjust fusing temeprature

Reduce fusing upper roller temperature to reduce curl after print
Machine → [Paper Setting] → [Change Set] → [Process Adj.] → [Upper Fusing Roller
Temperature]
The rough target is to decrease by 10°C and reduce gradually, maximum by 20°C.

Note
When the fusing upper roller temperature is reduced too much, fusing under offset or
repelling may occur. Print 20 sheets of the test pattern No.69 to check the fusing ability.

3. Change newly unpacked paper (low moisture content).

4. Change paper type

After taking the abobe stpes 2 and 3 and the symptom is not improved, suggest customer
to use another type of paper.

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2.1.4. Printed paper curls (without RU connection)

(1) Symptom
Printed paper curls largely

(2) Cause
Decurl pressure is adjustable by 3-level for main body exit decurl roller and reverse exit decurl
roller.
Decurl adjustment condition is already optimized for the paper type (plain / fine /Coated <GL,
GO, ML, MO>). However, because the paper exit curl changes depending on the
coverage/ambient environment/paper brand, it is impossible to cover all conditions by the
automatic control.

(3) Solution
(a) Decurl level adjustment
Request user to adjust the decurl level from the Paper Setting on operation panel.
Machine → [Paper Setting]→ select a Tray →[Change Set]→[Process Adj.]→[Output Curl
Adjustment]/[Output Curl (Back on Top)], select a setting (Selection: [Auto], [0], [+1] and
[+2]).
The idea for the setting is shown in the table below.

(b) Fusing temperature adjustment

Depress paper curl by reducing upper fusing roller temperature.
[Machine]→[Paper Setting]→Select a Tray→ [Change Set]→[Process Adj.]→[Upper
Fusing Roller Temperature]
The rough target is decrease by 10°C decrease.
(Maximum for the adjustment is 20 °C decrease). Gradually decrease.

Note
When the temperature is decreased too much, fusing under offset/toner repelling may
occur. Print 20 sheets of test pattern No.69 and check the fusing ability then set the
optimum value.

(c) Change the paper which is fresh from unpacking (low moisture content)

(d) Even taking the above (a) to (c) and the curl is not improved, suggest customer to use
another type of paper.

Note
Adjustment direction judged from output curl adjustment and output curl (back on top)
adjustment is as shown in the following table.
* Curl direction is defined by the paper ejected state from main body.

Setting to reduce curl (left curl larger, right curl

Adjustment Curl direction
smaller)
Output curl Convex curl [2] → [1] → [0]
adjustment Concave curl [0] → [1] → [2]
Output curl (Back Convex curl 0] → [1] →[2].
on Top) adjustment Concave curl [2] → [1] → [0]

When face-up is selected, the paper is not sent to the reverse exit demurer roller. So, the curl
adjustment is not necessary.

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• Convex curl

• Concave curl

← : Paper exit direction

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2.1.5. Fusing wrapping jam wra

(1) Symptom
When printing the following type of image on the thin paper, fusing wrapping jam occurs.
a. Less margin at the leading edge.
b. Test pattern No. 53 with 2-color solid

(2) Cause
When the toner attaching amount at the leading edge is much, separation fails. Especially
when the paper is very soft and thin, it tends to wrap the fusing belt.

(3) Solution
Following 4 choices are available. Please select the most suitable one for the user.

(a) Enable [Toner Amount Save]

1. From the paper setting screen, select the tray where the paper is loaded.
Check the Toner Amount Save. If it is set to ON, see the Note of the No. 5.
If it is set to OFF, go to the step 2.

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2. Press the [Change Setting] and check that [Process Adj.] is shown.
If it is not shown, access service mode and change the DIPSW1-0 to 1. (To show
paper setting) and restart from step 1.

3. Press [Process Adj.] and press [Next] twice to show [Toner Amount Save] setting.
4. Change the setting of [Toner Amount Save] from [OFF] to [ON].

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5. Press [OK] twice to exit individual paper setting. On the Paper Setting, confirm that
the [Toner Amount Save] is set to ON for the desired tray. Then print the image.

Notes
· When the Toner Amount Save control is set to ON, the following image reproduction
may be slightly get poorer comparing with the OFF setting; shadow part, dark high
chroma color.
· Toner Amount save level is selectable from 2-level by the following DIPSW.
DIPSW2-1 (Image part), DIPSW2-2 (Text/Graphic part).
"0": Normal level
"1": Stronger
If the setting "0" (Norma level) for each is not enough, try setting "1" (Stronger).
(However, the side effect also occurs stronger)

(b) Fusing temperature adjustment

1. Change the DIPSW1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Process Adj] and
Decrease Upper Fusing Roller Temperature of each tray.
Gradually decrease the temperature. The target of the adjustment is by 10ºC
(Maximum 20 ºC)
Print test pattern No. 69 by 20 sheets and confirm no fusing under offset occurs.

Note
When the temperature is decreased too much, fusing under offset occurs. Therefore,
adjust the temperature while checking the image.

(c) Adjust Fusing Air Separation Air Level Setting

1. Change the DIPSW 1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Process Adj].
Press [Strong] to increase air volume.

Note
Since the paper is strongly blowed down, the paper may be pressed against the claw or
guide at the non-fusing side. This may cause the scratch. Or, if the temperature is
decreased while continuous printing, the fusing under offset may occur.
Especially, mind this when the setting is combined with the "Fusing Temeprature
Adjustment")

(d) Adjust Lead Edge Erase Quantity

1. Change the DIPSW 1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Process Adj].
Adjust the [Lead Edge Erase Quantity] to set the maximum erasure width of the
leading edge image

Note
Since the lead edge image data is erased, check the original image lead edge if it can be
erased.

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2.1.6. No feed jam (J-1101/J-1201)

(1) Symptom
No feed jam occurs (J-1101 and J-1201) when the paper is fed from main body tray.

(2) Cause
(a) Paper
Corner of the paper is fold (dog year), wrinkle, glue attachment, static electricity, bur is on
the paper.

(b) Side regulating plates

When the side regulating plates is fixed with screw while they are pressed strongly against
the paper, the top of the regulating plates tilt inward as shown in the below figure. When
the plate lifts up, the paper contacts with side regulating plates and friction increases.
This causes no feed jam.

Sides
regulating
Fixing plates
material

Lift up
plate

(c) Roller
The dust attaches to the roller surface or roller gets worn.

(3) Solution
(a) Paper
Manually separate paper well

(b) Reset the side regulating plate

Loosen the fixing screw for the side regulating plates at front and rear. Then, set the
regulating paper without stopping against the paper (paper should not contact regulating
plate) then fix the screw.

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Loosen the knob of the screw, move

the side plates then tighten again.

(c) Roller
Clean the roller to remove paper dust and any soilage or replace it.

(d) Add P1 load

When the paper stops at paper pick up roller or paper does not reach to the feed roller,
increase the weight on the pick up roller (65AA4008 Paper feed Auxiliary Plate) as shown in
the photo below to increase the load.

Add one piece of

65AA41008

When the weight is added, the gap is created.

This may cause the loosened screw or shift of
the weight

Note
The screw may get loosened or steel plate position may move. So, carefully apply the
solution.
Do not attach the weight to C8000/7000/6000/6501/5501, as paper feed solenoid does
not move by the weight.

(e) Add P2 load

When the paper stops on the feed roller or paper leading edge stops at the downstream of
paper feed roller, change the P2 load to "Strong".
(Refer to the Service manual "9. Mechanical Adjustment→9.4 Separation pressure

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adjustment of the paper feed tray/1 and the paper feed tray2)
If the symptom does not improve by "strong" setting, replacement of the spring to the one
used for C8000 (56AA4042, multi-feed preventing spring) may be effective.

Note
When the load of P1/P2 is increased, the multi-feed may increase depending on the paper.
So carefully apply the adjustment.

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2.1.7. Dents on paper at 48mm cycle in FD

(1) Symptom
On the print, dent is seen every 48mm cycle in sub-scan direction (FD).

(2) Cause
The toner accumulated on the fusing separation claws drops and attaches to the fusing
paper exit roller. It is pressed to the paper and appears as dents on the paper.

(3) Solution
1. Clean the fusing paper exit roller.
Pull out the ADU mount and open the reverse section. Clean the roller indicated in
the below figure with the cleaning pad and the drum cleaner.

Rotate to arrowed direction

little by little and clean the
surface to remove the foreign
material.

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2. Clean the fusing separation claw

Pull out the ADU mount and open the reverse section. Open the side paper exit
plate of the fusing unit and clean the paper contacting side of the separation claw,
roller surface with the cleaning pad and drum cleaner for all 5 claws

Clean this area

Note
Do not break the tip of the claws while cleaning.

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2.1.8. Centering error (±5 mm or more)

(1) Symptom
Image centering error by 5mm or over occurs.

(2) Cause
The cause could be on the registration unit on the main body (C1060/1070 series) or
PFU （PF-707/602m）.

(a) Main body registration unit caused

1. On the centering sensor of the main body, paper dusts attaches and causing erratic
detection.
2. Centering sensor (on the main body) broke.

(b) PFU caused

3. PF-707/602m or its tray position is not correctly aligned with the main body.

Off centered

<Normal> <Centering error>

(3) How to identify cause unit
At the beginning, check whether the paper size is correctly set / paper is set to the tray
correctly. If the size setting is unmatched with the actual size, set the correct size. If the
paper is not neatly set to the tray, adjust to the correct position.
If the paper size is set correctly and the paper is set correctly, follow the workflow in the next
step.

(4) Solution
Following in the workflow chart at the last part of the document, try the solution step by step.

(a) When the cause is on the main body (Degas) registration unit.
1. Clean the centering sensor of the main body with the Kim wipe etc.
2. If the cleaning not enough, replace centering sensor on the main body.

(b) When the cause is on the PF-602m/PF-707

3. Correct PF-602m/PF-707 position/and its tray position
→Please refer to the Service manual : I12.2/I12.3.

Note
After cleaning or replacing the centering sensor, conduct the centering adjustment.

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(5) How to clean /replace centering sensor

1. Remove screw [1] x 3pcs and the cover for the centering sensor [2].

[2

[1

2. Lifting up the centering sensors [3] and the holder [4].

[3]
Centering sensor

[4]

3. Clean the centering sensor

4. If the cleaning is not enough, replace the centering sensor.

Part number: A50UM55100

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Flow of the work

Note: The sensor in the below flow means centering sensor.

Centering error (over ± 5mm)

Paper size setting is No

correct and paper is
set to the tray
correctly.
Set the paper size setting
correctly and then set the
Yes paper correctly on the
tray

Does the symptom limited to

PFU feed?
(Not for main body tray)
Yes

Location: PFU
No

Failure location: Main body

Check PFU and tray
position (Should
align with main
Clean the sensor body).
on the main body

No
Symptom recur?

Yes
Check the dust
attachment to the The sensor on the main
centering sensor on the body broke
main body.

Replace the sensor

on the main body

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2.1.9. Paper stick with each other due to static electricity

(1) Symptom
When the printed paper stacked on the output tray, the paper gets static electricity and following
symptom occurs.
・ Output paper is not aligned
・ Output paper stick to the exit tray
・ Staple position shifts.
・ No feed jam or double feed jam occurs on off-line finisher
・ Center folding is not performed correctly
・ Paper curls on the exit tray

(2) Cause
While stacking the paper on the tray, paper stick or repel and move due to the static electricity
on the paper.

(3) Solution
1. When the environment applies to the following conditions, set the paper to go through HM
path.
・HM-102 equipped.
・Paper type is color paper or coated paper
・Paper weight is 136gsm or over

1. On [Machine] tab, press [Paper Setting].

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2. Select a tray to use then set [Change Set].

3. Press [Curl Adjusment].

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4. Set the [Humidifier Set] to [ON]

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2. When the condition does not apply to the above 1 or the step 1 does not improve the
symptom, increase the 2nd transfer output adjustment values by every +10.

1. On [Machine], pres [Paper Setting].

2. Select the tray to use and press [Change Set].

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3. Press [Process Adj.].

4. Select [2nd Transfer Output Adj (Front)] and change the setting by every +10.
Also change the setting for the [2nd Transfer Output Adj. (Back)].

Note
• To confirm if the setting change does not affect to the customer image quality,
print the image which customer uses.
• At the adjustments change both 2nd Transfer Output Adj. (Front) and
2nd Transfer Output Adj. (Back).
• Referring to the following table, 2nd transfer Rear Edge (Front) and 2nd transfer Rear Edge
(Back) adjustments should be changed together.

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Adjustment value for 2nd transfer Rear Edge

(Front) and (Back)
2nd transfer 177gsm or less 178gsm to 300gsm
adjustment value
+10 No need to adjust -10
+20 No need to adjust -20
+30 No need to adjust -30

3. If the symptom is problematic for the use of the off-line finishers, separate the paper by hand
before setting to the off-line finisher.

4. Suggest customer to change paper type referring to the following test result.

Test conditons
• Image type ; Photo image
• Coverage ; YMC 60% each and K30%
• Test result

QA evaluation result is as follows

Level 1; Sticking heavily
Level 2; Sticking slightly
Level 3; Not problematic level
Brand Type Weight Size Mode Level
OK Kinfuji Coated 157gsm A4 Duplex Level 1
Satin Coated 157gsm A4 Simplex Level 3
Kinfuji
KM color+ Uncoated 81.4 gsm A4 Duplex Level 2
HM-CC Uncoated 105gsm 8.5x11 Duplex Level 2
OKTop Coated 128gsm A3 Simplex Level 3
Coat
OK Kinfuji Coated 186gsm A4S Simplex Level 3
Sunmat Coated 186gsm A4S Simplex Level 3
KM Colr+ Uncoated 81.4gsm A3 Simplex Level 3
HM-T Uncoated 75gsm 8.5x11 Simplex Level 3

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2.1.10. Paper removing procedure on fusing wrap up JAM

(1) Symptom
Fusing wrap up JAM is indicated J31-02 or J31-06.
+J31-02 : Paper wrap up its leadedge.
(No entrance JAM is indicated same code.)
+J31-06 : Paper wrap up its middle.
(This code will be applied on Ver1.5 FW)
conditions
View from exit

almost

100 X 148（postcard）

View from entrance => depend on paper size

A4
Trailedge is not seen

A3

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A4S

Short length papers may not be seen easily.

Please find carefully especially behind of
upper plate.

(2) Solution
procedure
1. Turn the knob M5 to clock wise carefully.
→Paper can be appeared.
(Please pay attention for toner dirty around fixing unit especially to remove long length papers.)

M5

2. To remove JAM paper

(a) For long length paper that trailedge is seen
Pull out the paper by holding the paper where toner fixed.
And turn the knob M5 to clock wise on need.

Pull out

Holding the paper around here

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(b) For short length paper that trailedge is not seen.

Turn the knob M5 to clock wise until leadedge can be seen.
・ Paper condition is easy to hold by hand
Pull out the paper by holding paper with paying attention to belt and roller those are
very hot.

Holding the paper around here

Pull out

・ Paper condition is difficult to hold by hand

Insert the other paper into between belt and JAM paper and turn the knob M5 to counter
clock wise.
Then paper separate from belt.
Therefor you can hold paper by hand easily.
And pull out as shown in 2-2-1.
Recommended the other paper is thick paper or folded paper.

Paper stuck perfectly :

At first use the other paper corner edge
and insert gradually.

Paper stuck unperfectly :

Use the other paper line edge.

3. Put into cleaning mode with white papers (This mode is available on default setting.)

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2.1.11 J-3102, Thin paper feed failure at the 2nd transfer unit
(1) Symptom
When the J-3102 occurs, the paper stops between the fusing unit and the 2nd transfer unit.

(2) Cause
(a) The leading edge of paper is not separated and wraps the intermediate transfer belt (Fig 1,
(a) direction)
Occurrence condition
Paper type Plain (recycle) / High Quality / Color Paper
Paper weight 62 to 71g/m2
Environment Low temperature, low humidity

(b) The leading edge of the paper hits the leading edge of the separation discharge or enters
the space between separate discharging Assy and the 2nd transfer roller then wrapping the
roller. (Fig 1, (b) direction)

Occurrence increase condition

Paper type Coated paper
Paper weight 81 to 91g/ m2
Environment High temperature, high humidity

(a) direction

(b) direction

Separation
discharge
plate unit
Normal
paper path

Fig.1: Paper path

(3) Solution
(a) Direction
1. Adjust the separation current
Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
Adjust Separation AC and DC from Machine→[Paper Setting]→[Change Set]
→[Process Adj.].
2. Change setting of Output Curl Adjustment value to the [2]

[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl Adjustment]

→[2]

3. Adjust the discharge needle location

nd
1. Remove the separation and discharge plate unit from the 2 transfer unit.
2. Remove the position adjustment pins set inside of the both sides of 2nd transfer unit
3. Reinstall the pins using the upper hole.
4. Reinstall the separate discharging plate unit
4. Replace the separate discharging plate unit.

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Remove the separate discharging plate unit from the 2nd transfer unit.
Install the new one.

(b) direction
1. Change paper condition
Dehumidify the paper or set the paper upside down in the paper cassette.

2. Adjust the discharge needle position

1. Remove the separate discharging plate unit.
2. Remove the position adjustment pings set inside of the both sides of 2nd transfer unit.
3. Reinstall the pins using the lower hole
4. Reinstall the separate discharging plate unit.

3. Replace the separate discharging plate unit.

Remove the separate discharging plate unit from the 2nd transfer unit.
Install the new one.

Note:
When the paper type, paper weight and the ambient condition changes, return the
discharge needle position to the center.

Separate discharging plate

unit
Remove from 2nd transfer unit.

Feed
direction
Discharge needle
position adjustment
location
When the discharge needle
assy is removed, Pins as
shown in Fig 2 can be
seen.

図 2．2 次転写ユニット概要図

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Feed Direction
Indication: Joint part with intermediate
transfer unit

Discharge
needle position
adjustment
Remove pin
2nd transfer roller

Fig. 3: The needle adjustment mechanism (Machine rear)

Feed Direction

Upper: For cause (a)

Lower: for cause (b)

Fig.4: The needle adjustment mechanism (Machine rear) adjustment direction

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2.1.12 Paper wrinkle at duplex printing

(1) Symptom
Paper wrinkle occurs during duplex printing.

(2) Cause
Depending on the paper type and moisture in the paper, the curl becomes larger after
printing on the 1st side. Consequently, the paper lead edge of the 2nd side cannot enter to
the fusing unit stably and wrinkle occurs.

(3) Solution
1. Change De-curler setting
Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.

Paper curl direction changes according to the paper characteristic. Therefore, check
the printed paper and decide the optimum setting from 0, +1 or +2.
[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl (Back on
Top)]

2. Adjust fusing temperature

[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Upper Fusing Roller
Temperature]
Reduce temperature for respective trays.
The target of the adjustment is to reduce by 10°C (Max is 20°C). Gradually reduce the
temperature.

Note:
To prevent toner from detaching, set the temperature which does not cause fusing
under offset. To confirm, print 20 sheets of test pattern #69.

3. Change the paper which is just unpacked (low moisture content paper)

4. If the above steps do not solve the symptom, ask customer to use another type of
paper.

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2.1.13 J-3201 paper is caught by the fusing separation claw

(1) Symptom
The leading edge of the paper is caught by the separation claw and jam occur.

(2) Cause
Toner is built up on the fusing separation claw and tip of the claw is slightly moves to the
paper conveyance path direction and catches paper.

(3) Solution
Conduct periodic and spot cleaning of the fusing separation claw.
Pull out the ADU mount and open the reverse section, open paper ejection plate then
clean the contacting side of the roller with the cleaning pad and drum cleaner. (5 claws)

Clean this
area

Note
Be careful not to break the tip of the claw.

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3.1.1. Printer gamma offset automatic adjustment does not

complete normally after trying several times
(1) Symptom
Though performing Printer gamma offset automatic adjustment, it does not success:
Service mode [Machine Adjustment] → [Quality Adjustment] → [Printer Gamma Adjustment] →
[Printer Gamma Offset Auto].

(2) Cause
Some of image cannot be adjusted with printer gamma offset automatic adjustment if it is
outside of adjustment range.

(3) Solution
The maximum number to repeat Printer gamma offset auto adjustment should be 5 times.
If the adjustment does not complete normally, perform Printer gamma offset adjustment
instead.
Perform [Printer Gamma Offset Adjustment] only for the screen failed to adjust with the
automatic adjustment in 5 screens

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3.1.2. Print job is not accepted while machine indicates

dehumidifying
(1) Symptom
The machine indicates dehumidifying and print job is not accepted for a while.
Optional HT-503(PF602m)/HT-506(PF707) is equipped.

(2) Cause
When dehumidifier heater is installed to the tray to enhance coated paper feeding ability under
high humidity environment (humidity is 56% or over), printing is not accepted until the sensor in
the tray detects certain temperature with the default setting.
For example, even dehumidifying completes once then the tray is pulled out, “dehumidifying” is
displayed.

(3) Solution
Change the setting of DipSW18-4 Print during temperature control by dehumidifier heater from
0: Prohibited → Allowed
The machine receive print job even during the warming up of dehumidifier heater.

Note
• Since dehumidifying operation does not complete, no feed jam of the coated paper under
high humidity tends to occur.
• Even under high humidity environment, no feed occurs mostly on coated paper.
Therefore, dehumifying is performed only for coated paper.

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3.2.1. C-2451, C-2452, C-2453 and C-2454 occur

(1) Symptom
C-2451, C-2452, C-2453, C-2454 or carrier attachment may occur when performing the Toner
Density Sensor Init adjustment at developer replacement and machine setup.

(2) Cause
The charging corona unit is not installed correctly.

The charging corona unit is not installed or half installed. (Charging output OFF)
→Since the drum cannot be charged and machine keeps creating solid image, the toner
density is largely reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output ON)
→Since the drum potential is low and machine keeps creating image, the toner density is
reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output OFF; not fitted
firmly)
→The drum is abnormally charged and carrier attaches.

(3) Solution
Please check charging corona’s fitting condition at the machine setup, developing unit /
charging corona replacement and cleaning.
Firmly set the charging corona unit until it is locked at the upper position.
However, be careful so as not to transform with strong push.

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3.2.2. C-3102 ADU wiring connector is disconnected

(1) Symptom
C-3102 occurs because a connector for ADU wiring (A50UN155/N156) is disconnected.

(2) Cause
By repeating the pulling out and pushing back the ADU mount, A50UN188 may get tensed too
much and is caught by the connector for the A50UN155/N156 wirings. Consequently, it is
disconnected and C-3102 may occur.

(3) Solution
1. Move the red binding band for the A50UN155/188 to left side by 10 to 20mm (blue area)
from the base line as shown in the figure.

2. Seat the A50UN188 connector to rear side and the A50UN155 connector to front side.
To see the position easily, remove the wiring protection cover and the process mount cover.

[Top view]
Rear side

Base line
A50UN188

Left Right
10mm

A50UN155 20mm

Front side

Wiring protection cover

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Process mount cover

[Rear view]

A50UN15
10mm

20mm

Base A50UN1
line

Note
When the red binding band for A50UN155/188 is at the right from the blue area, move the
wirings to the arrow indicated direction.

When moving the wirings, interemediate conveyance guide plate should be removed.

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3.2.3. C-4521, color registration unit is not positioned correctly.

(1) Symptom
After setting the process mount and turning on the power switch of the machine, C-4521 may
occur.

(2) Cause
Color registration unit is stopped by the side plate edge of the intermediate transfer unit to
keep correct position.
If the color registration unit stopper moves inside of the intermediate transfer unit side plate,
position is wrong.

(3) Solution
Referring to the check location in the figure below, check whether the process unit is correctly
set. If not, pull out and pushing back the unit again.

Process mount
Check here

Intermediate
transfer unit
Color registration unit

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(a) Correctly set state

Intermediate transfer unit side

plate edge

Stopping at the edge

Color registration unit stopper contact

with side plate of the intermediate
transfer unit

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(b) Wrongly set state

• Color registaration unit stopper enters inside intermediate transfer unit.

• Color registaration unit stopper completely entres and there is no space at circled
position.

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3.3.1. Options cannot be recognized. System configuration

display without options
(1) Symptom
If replacing the option unit and the large connector is disconnected immediately after the main
power is off, the control board of the option unit may be damaged. If this occurs the operation
panel displays the system configuration without the faulty option.

(2) Solution
Last of all, disconnect the large connector when you detach the option unit. First of all, connect
the large connector when you attach the option unit.

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3.3.2. How to eject developer

(1) Outline
When the developing unit caused image failure occurs, eject the developer using the
developer charger, referring to the following procedure.

Developer charger (coupling D)：A50U3436

Input

(2) Procedure
1. Remove 2 screws and release the claws (4 positions) on cover

2. Disconnect the connector and hook the wirings to the gear cover.

Hook the wirings

3. Upside down the unit so that the developer roller comes to the top. Eject the developer

Eject the developer

4. Insert the developer charger jig then rotate arrowed direction (clockwise) in the following

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photo, to drop the developer attaches to the developing roller and around inside the unit.
Repeat the step 3. (Never rotate counterclockwise direction.)

(3) Other use example

Screwdriver can be connected with the developer ejection jig for easier rotation.

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3.3.3. Image shift

(1) Symptom
Image is off-centered by 5mm to machine front direction. Timing, vertical zoom is extremely
out of alignment.

(2) Cause
(a) Shifting to machine front by 5mm
Paper dust etc attaches to the surface of centering sensor and the sensor mis-detects the
paper position. Consequently, the registration roller is moved by maximum distance and
the image is shifted to front side by 5mm.

Normal 5mm shift to machine front

Feed Feed
direction direction

Image shift

(b) Lead edge timing or CD-magnification is extremely out of standard

Paper dust attaches to the surface of centering sensor and the sensor mis-detects the
paper position. Consequently, the margin at the lead edge becomes wider.

Normal Margin at lead edge becomes wider

Feed Feed
direction direction
Image shift

(3) Solution
Clean the centering sensor and lead edge detection sensor to remove the paper dust. Also
clean the registration roller, registration roller dust remover and all conveyance rollers. It is to
prevent the attachment of the paper dust to the sensors.

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Centering sensor (PS1)

Lead edge sensor (PS18)

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3.3.4. Hard to pull out process mount

(1) Symptom
The process mount does not slide smoothly and pulling out and pushing back of the unit is
difficult.

(2) Cause
The grease was not applied to the DU flange at factory then enclosed with the main body.
Limited to the initial production, the grease is not applied to the DU flange and enclosed with
the main body.

Main body S/N

A50UA331G0000223
A50UA331G0000238
A50UA331G0000247
A50UA331G0000295
A50UA331G0000342
A50UA331G0000432
A50UA331G0000440
A50UA331G0000550
A50UA331G0000558
A50UA331G0000577
A50UA331G0000582
A50UA331G0000584
A50UA331G0000588
A50UA331G0000591
A50UA331G0000592
A50UA331G0000593
A50UA331G0000596
A50UA331G0000598
A50UA331G0000623
A50UA331G0000624
A50UA331G0000625
A50UA331G0000635
A50UA331G0000636
A50UA331G0000682
A50UA331G0000689
A50UA331G0000690
A50UA331G0000691
A50UA331G0000702
A50UA331G0000706
A50UA331G0000709
A50UA331G0000714
A50UA331G0000715
A50UA331G0000717
A50UA331G0000725
A50UA331G0000726
A50UA331G0000727

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Spare DU-105 S/N

A5WH0Y0000001
to
A5WH0Y0000108

(3) Solution
Apply the grease referring to the steps in below.

1. Where to apply the grease

Apply to DU flange

DU flange

Apply to the red marked face

entirely (whole width, whole
circumference).

Type of grease
Recommendation:
the MOLYKOTE®AI-6159
the MOLYKOTE® EM-50L
the MOLYKOTE® EM-30L
2. Dip the tip of the precision screwdriver to the grease and apply the grease to the DU flange.

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3. To avoid the lump of the grease, apply thinly.

NG

Lump of grease

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3.3.5. Note for the developing shutter installation work

(1) Symptom
Following is the important points to fit the shutter to the developing unit at service visit.
If it is not installed correctly, the shutter does not close completely and the toner may spill.
Make sure to install correctly and check it slides smoothly.
(2) Solution How to install developing shutter

1. Remove the tape

tape

spring

shutter

2. Clean the toner outlet

3. Attach the spring

spring

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4. Tilt the shutter aslant then gently press down the seal on the shutter.

seal

5. Return the shutter to horizontal position. Insert the shutter while pressing the spring by
the prolusion of the shutter.

6. Open and close the shutter 5 times and check if it slides smoothly.

Note
In case the shutter does not close, pull out shutter while lifting up the claw, and go back to step
2.

Claw

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3.3.6. Productivity decrease at first in the morning under low

temperature, low humidity
(1) Symptom
Productivity decreases first in the morning under low temperature and humidity. (Changed
from high speed to low speed)

(2) Cause
C1070 series decreases the speed by one step when the necessary voltage capacity to supply
current to the 2nd transfer section is not available. It may occur when turning ON the power
switch 1st in the morning under low temperature and low humidity environment + roller count
reaches later half.
When the machine is in the state, the middle speed is applied for the thin paper printing until
starting the next job and productivity decreases.

(3) Solution
By changing the following DipSW, the speed down can be released.
DipSW 5-2 = 0: Speed down depending on the cases (Default)
1: No speed down due to the 2nd transfer output shortage

Note
The setting does not affect to the mode which decreases speed to keep fusing ability.
Depending on the case, color change due to poor transfer may occur.

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3.3.7 Release of productivity down mode for small size print

under high temperature (Adjustment of toner band creation cycle
for cleaning blade)
(1) Symptom
When the internal temperature is 35ºC and over and paper width is less than 260mm, the
120mm size toner band (30mm of each color x full length in machine front to rear direction) is
created at every approx. 50 pages. So, the productivity is reduced to approx. 97%.

(2) Cause
Small size print under high internal machine temperature promotes the intermediate transfer
cleaning blade wearing. So, toner band is created in shorter interval to prevent too much
wearing.

(3) Solution
When the productivity has the priority over the life of intermediate transfer cleaning blade, the
toner band creation cycle can be change. (The cleaning blade wears earlier)

DipSW Settings
Toner band creation interval can be changed by the following setting.
Priority on For high For narrow size
DipSW For A4 width
productivity temperature paper
20-3 0 1 0 1
20-4 0 0 1 1

1. For A4 size print (Default setting) Toner band creation interval (by the mileage of the
belt)(Unit: mm))
Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and
270,000 13,500
over
Default setting
Less than 35
270,000 270,000
ºC

2. Priority on productivity
Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and Productivity has productivity. Toner
270,000 270,000
over band is reduced.
Less than 35 However, the early wearing of the CL
270,000 270,000
ºC blade would occur.

Note
The grayed hatched [For high temperature] and [For narrow size paper] is the very individual
action and not described in the service manual. Please understand the content well before
using the setting.

3. For high internal temperature (& for wide size)

Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and
13,500 13,500 ・When the temperature increases,
over

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the wearing is promoted.

・ When the wide size is printed after
Less than 35
270,000 270,000 continuous print of A4size, CL blade
ºC
wearing is promoted at the area
outside of A4 size.

4. For narrow paper

Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and When the narrow paper is used often
270,000 13,500
over and the wide paper is used
Less than 35 occasionally, the wearing outside of the
270,000 13,500 paper width may be promoted.
ºC

Comparison of the productivity (Reference)

1. Comparison with the predecessor model (Default setting)

Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
C1070 series 100% 100% or 97% Productivity is the same or higher on
95% C1070 series for all conditions than
C7000 series 100% or 99%
C7000 series

2. Degas productivity by toner band creation cycle

Toner band creation cycle
Remark
13,500 270,000
Productivity 97% 100%

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3.3.8. ADU MT lever is very hard to release

(1) Symptom
ADU MT lever is hard to release and lock. Consequently, it is difficult to pull out and push
back
the ADU MT.

Locked

Released

(2) Cause
The stopper material attached to the main body got deformed and the lock cannot be set and
released.

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(3) Solution
Replace the following part.
P/No: A50U830200

1. Pull out ADU mount

2. Remove the stopper part (A50U830200). (Screw x 2pcs）

Insert the screwdriver from this space.

If the work is difficult, remove the ADU MT.

Stopper part
(A50U830200)

Remove 2 screws.

3. Replace the stopper part.

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4.1.1. Multi-feed of Plain/Fine paper under high temperatureand

high humidity
(1) Symptom
Under high temperature and high humidity environment, when very smooth surface plain paper
or fine paper (Smooth finished etc) is fed, the multi-feed occurs.

(2) Cause
As well as coated paper, when the surface is very smooth and moisture attaches to the surface,
paper tends to stick with each other.

(3) Solution
(1) Set the Dehumidify heater setting to Compulsively ON.
[Utility]→[User Setting]→[System Setting]→[Paper Tray Setting]→[Dehumidify Fan Heater
Setting]→[Fan Heater Control (Tray**)]→[Compulsively ON]

(2) Apply lock to the side guide

When the dehumidifying heater is not installed or the fan heater compulsively ON setting
is not enough, use the side lock as mentioned below.
• Lock the side guide
• Lock position is following 2 locations (front and rear)

Side guide unlocked Side guide locked

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4.1.2. Dehumidifying indication and unable to start print

(1) Symptom
When the dehumidifier heater is installed, the machine indicates dehumidifying on operation
panel and does not start printing for a while.
Dehumidifier: HT-503 (PF602m) / HT-506 (PF707)

(2) Cause
Under high humid environment (humidity56% or more), to stably feed coated paper from PFU,
the printing does not start until the sensor in the tray detects the specific temperature range.
Even the temperature reaches to the target once, if the tray is pulled out at the moment,
dehumidifying is indicated again.

(3) Solution
Change the Dip SW 18-4 (Whether to print during dehumidifying heater temperature control is
on going) from 0 (restrict) to 1 (allow)
By this setting, even the tray temperature is not ready, printing is started.

Note
• Since the dehumidifying operation is not completed, no feed jam which tends to occur on
coated paper under high humidity may increase.
• For other than coated paper, no feed jam under high humidity rarely occurs and
dehumidifying is not conducted.

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4.1.2. PF-707 Wrinkle on paper

(1) Symptom
When the thin paper (up to 91g/m2) is fed from PF-707, the wrinkle appears at the trailing
edge of the paper.
The symptom occurs more often when the Tray 5 (bottom tray) is used and at the 1st page
of a job. (Less occurrence from Tray 3 and 4 (top and middle trays))

Feed Direction

Occur at the
trailing edge of the
paper.
(Random position
in the CD)
(e.g. 1) （e.g. 2)

(2) Cause
(a) Wrinkle depressing ability is lowered by the wearing of PFU registration roller.
(b) PFU horizontal conveyance roller/1 and 2 gets worn and the speed difference occurs
between registration roller.

At the Tray 5 (bottom tray), the paper lead edge posture is more unstable than Tray 3 and
4 and the symptom occurs more often and worse.

(3) Solution
1. Change tray
When the symptom occurs at Tray 5 (bottom tray), use the Tray 3 (top tray) and Tray
4 (middle tray)

2. Change PFU pre-registration loop amount

Decrease PFU pre-registration loop amount.

3. Replace PFU registration roller and horizontal conveyance rollers 1/ and /2.
Replace all of the 3 rollers as a set. The rough indication of the replacement is
around 1 million pages feeding.

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4.1.4 PF-707 Paper skew of small size

(1) Symptom
When small size is fed (the auxiliary guide applied size), paper skew becomes larger.

(2) Cause
In case the auxiliary paper guide is used, when the air blows, the paper gets on the gap between
belt unit and auxiliary guide.

(3) Solution
Insert the PET sheet to block the gap between belt unit and auxiliary paper guide.
Attach the PET sheet referring to the following procedure.
- PET sheet attachment procedure -
1. Remove the small cover.
Pull out the tray to modify and remove the front cover (2 screws)

Small cover

2. Remove the auxiliary lift up plate (one each at front and rear)
Remove the auxiliary lift up plate, one each at front and rear (one screw each)

Remove the auxiliary lift up plates.

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3. Temporarily fix the PET (Top tray: A0GDS951, Middle tray: A0GDS952).
Be sure to attach the PET sheet to the auxiliary guide at machine rear first.
Pull out the auxiliary guide machine rear.
Peel off the release sheet of the PET and temporary attach the top part.
While the temporary attachment, the top 2 to 3mm should protrude as shown below.

Base
line

4. Set the side guide at the most inner position. (Narrowest width)

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5. Decide the distance between PET and paper feed suction belt.
While looking through the window which is prepared at step 1, slowly insert the tray until the PET
attached at step 3 approaches to the nearest position from the paper feed suction belt (should not
contact). Target is less than 0.5mm. However, if the PET sheet contacts with the belt, the belt
breaks.)
If the PET contact with the belt, reduce the protruding distance.

6. After deciding position at top position, attach rest of the PET sheet to the bottom.

7. Attach PET to front side

Repeat the step 3 to 6 work for the auxiliary guide.

8. Reinstall the removed parts

Attach the auxiliary lift up plates removed at step 2 and tray small cover removed at step 1.

Note
When the thin paper (up to approx. 90g/m2) is fed, the edge of paper may be caught by the PET
sheet and chain feed or multi-feed may occurs.

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4.1.5 PF-707 Corner fold (dog ear) and conveyance JAM of small
size
(1) Symptom
When using the small size (Width near to B6S, 5.5x8.5S), the corner of the lead edge side is
folded (front side is folded down side)
Caused by the corner folding, conveyance JAM occurs at the downstream of the PFU tray exit.

Corner folded
location

Feed direction

(2) Cause
When the edge of the paper is not suctioned by the belt, this part sags due to the air from the
lead edge.
When the paper is conveyed with this state, the paper edge hits the tray and the paper corner
are folded.
 The symptom occurs only with the paper which cannot be suctioned (B5S, 5.5x8.5S etc)
(Indicated in red line in the figure below)
 If the edge of the 1st sheet is lifted up by the floating 2nd or later sheet, the symptom does
not occur. (Blue line in the photo below)

Suction belt unit

1st sheet
(Not 2nd or later
occurring) 1st sheet sheets
(dog-ear occurs) (lift up the 1st
sheet)

The condition symptom tends to occur

 High humidity environment (moisture slows down the 2nd and later paper to float)
 Paper weight 91g/m2 or less (especially, when it is not stiff enough, the edge of paper
sags)

(3) Solution
To reduce the power to push down the paper edge, set 1 or more step(s) lower value for the
Lead Edge Air Level Setting than Auto setting.

[Machine] →[Paper Setting]→[Change Set] →[Air Assit]→[Manual]→[Lead Edge Air Level

Setting]
See paper behavior and decide the optimum value.
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4.2.1. Irregular correspondence of the main tray exit

(1) Symptom
The exit unalignment in a main tray occur due to electrostatic adsorption or electrostatic
repulsion.

(2) Cause
The neutralizing effect of the neutralizing brush adopted as dirt of paper leading edge
correspondence may not fully be acquired.

(3) Solution
Replace of the neutralizing brush of a main tray exit part.

Change part relative table

Present Replace parts
A4F37179（Q'ty2） A4F38999 (Q'ty 2）
A4F37180（Q'ty 1） A4F38998（Q'ty 1）

Replacement procedure
1. The main power switch turned OFF.
2. Remove the FS-532 from system.
3. Remove the outer cover following "G Disassembling/Reassembling" of the service manual.
4.
・ When PI-502 is connected PI-502
1. It removes, when PI-502 is connected.

Remove the cover（2 screws）

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・When PI-502 is not connected

1. Loosen 2 screws.[1]
2. Remove the upper cover/Rt1[2] in the arrow-marked direction.

3. Remove the rear cover.

4. Remove 2 screws[1].
5. Open the front door[2], remove 2 screws [3] and then remove the upper cover/Rt2[4].

5. Remove 3 screws [1] and remove the upper cover/Fr1 [2].

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6. Remove the front door.

Remove 7 screws [1].
7. Disconnect the connector [1] and remove the uppercover/Fr2 [2].

8. Remove 3 screws [1] and then remove the upper cover/Rr [2.]

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9. Remove the upper cover/Md.

10. Remove 4 screws [1], and remove the sub tray [2].

11. Remove the exit part cover.

Exit part cover

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12. Remove the 2 screws from the inside of a machine.

13. It removes, while rotating a cover.

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14. Replace and stuck of the neutralizing brush.

Change part relative table
Present Replace parts
A4F37179（Q'ty:2） A4F38999（Q'ty:2）
A4F37180（Q'ty:1） A4F38998（Q'ty:1）

A4F37179⇔A4F38999 A4F37180⇔A4F38998

A4F37179⇔A4F38999

Attachment standard

A B C

A section detail view

Punch mark standard

Sheet metal edge standard

B section detail view

Punch mark standard

Sheet metal edge standard

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C section detail view

Punch mark standard

Sheet metal edge standard

15. Assembly
Reinstall the preceding parts following the removal steps in reverse.

Table of contents

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