7/10/2015 How 

to Set Up a Scanner to Function through an ICA Session with XenApp

CTX136395

How to Set Up a Scanner to Function through an ICA Session with
XenApp
Article | Installation/Upgrade | Created: 26 Mar 2014 | Modified: 23 Mar 2015 Languages English

Objective
This article describes how to set up a scanner to function through an ICA session with XenApp.

Requirements

Citrix policies must be enabled (depending on the type of scanner).

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Other requirements
The scanner must be TWAIN compliant

The TWAIN drivers must be installed on the local device.  They do not need to be installed on the XenApp server

The scanner must be attached locally (through USB, for example)

Ensure that the scanner is using the local TWAIN driver and not the Windows Image Acquisition service

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Ensure that there is no policy applied to the user account used for the test that is limiting the bandwidth within the ICA session
(client USB redirection bandwidth limit for example)

After the Desktop Experience feature is installed, click Close to exit the Add Features Wizard, and then click yes to restart the
computer

Remote Desktop Session Host Aware Requirement (Windows 2008 R2)
Some applications are not Remote Desktop Session Host aware. Complete one of the following tasks to allow the application to
see the scanner within the RDS session:
Copy Twain_32.dll from C:\WINDOWS to the Windows directory of each user within their XenApp profile.

C:\Users\UserName\WINDOWS on Windows 2008 R2

C:\Documents and Settings\UserName\Windows on Windows 2003

OR
Create a flag within the Terminal Services application compatibility portion of the registry of the XenApp server for that particular
application to point the Windows directory of the XenApp server (C:\WINDOWS) instead of the user’s own Windows directory
within their XenApp profile.

1. Navigate to the Application Compatibility Flags portion of the registry:

For a 32-bit application:

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Server\Compatibility\Applications\

For an x64-but application:

3. Create the REG_DWORD value of Flags=0x00000408

0x00000008 = 32 bit application

0x00000400 = refer to system Windows directory

that is for an application called Scanner Companion which is 32 bits and on an x64 Windows 2008 R2 XenApp server
create the following key

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Compatibility\Applications\SCANNERCOMPANION\

Value

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Instructions
To Test scanning in XenApp 6.5

1. On the local device, navigate to the local services panel (Control Panel|Administrative Tools) and disable the Windows Image
Acquisition (WIA) service. This is done to ensure that the scanner will be using the TWAIN device driver.

2. Scan a document locally using the scanner manufacturer’s scanning software to ensure that local scanning functions as
expected.

3. If scanning locally works successfully, log on to the XenApp 6.5 published desktop.

4. Open a TWAIN compliant application to see if scanning functions as expected within the XenApp session.

5. If the application does not see the scanner and scanning within XenApp fails, refer to the following troubleshooting section:

Troubleshooting Information

Desktop Experience Pack
For Windows 2008 R2 servers only

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Some TWAIN devices require the XenApp server to have the Desktop Experience Pack which contains STI.inf, the default INF file
for still image devices, as well as the core imaging system binaries including the STI/WIA service and the TWAIN Data Source
Manager. To enable this on the server do the following:

1. Start Server Manager.

2. In the details pane, locate the Features Summary area, and then click Add Features.

3. In the Add Features Wizard, click to select the Desktop Experience check box, and then click Next.

4. Click Install.

5. After the Desktop Experience feature is installed, click Close to exit the Add Features Wizard, and then click Yes to restart the
computer.

TWAIN testing tool

Install Twacker – a third party TWAIN testing tool - to the XenApp server and to the local client device to test TWAIN scanning
within a XenApp desktop session.

Download from here.

1. Install Twacker.

2. Within a XenApp published desktop session:

1. Launch Twacker (32 bit version).

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2. Click File > Select Source and select your scanner from the list.

3. Click File > Acquire.

4. Click the Scan button to test your scanner.

If the Twacker application is able to scan successfully then the XenApp environment is configured properly for USB redirection and
to use TWAIN devices, and states all of the requirements have been met on the local client device. In case of further scanning
issues within a particular application it is likely to be a software issue.

Applicable Products
XenApp 6.5 for Windows Server 2008 R2

XenApp 7.5

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