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CIPT33S04L03 (NXPowerLite)

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59 views25 pages

CIPT33S04L03 (NXPowerLite)

Uploaded by

referenceref31
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPS, PDF, TXT or read online on Scribd
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© 2002, Cisco Systems, Inc. All rights reserved.

Features

©©2002,
2002,Cisco
CiscoSystems,
Systems,Inc.
Inc.All
Allrights
rightsreserved.
reserved. CIPT v3.3—4-2
Features: Objectives

Upon completing this lesson, you will be able to:


• Configure the basic IP Phone features of CCM
• Configure the advanced IP Phone features of CCM
• Describe Cisco IPMA manager and assistant features
• Configure the shared line appearance
• Configure and subscribe to a Cisco IP Phone service

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-3


Basic IP Phone Features

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-4


Changing Speed Dial Configuration

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-5


Auto Answer

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-6


Barge

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-7


Call Park Configuration

Ensure that Call Park Number/Range is unique within the cluster


and
that each CCM that devices are registered to has its own unique
Call Park Number/Range

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-8


Call Pickup/Group Call Pickup

Call pickup:
• Allows a user to answer a call that is ringing on any telephone in their
call pickup group
Group call pickup:
• Allows a user to answer a call that is ringing on any telephone, if they
know the call pickup group associated with that call

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-9


Call Pickup Configuration:
Step 1

Ensure that the DN is unique within the cluster

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-10


Call Pickup Configuration:
Step 2

At the Directory Number Configuration page of the IP Phone, assign Call Pickup Group.

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-11


CallBack

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-12


Softkey Device Pool Configuration

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-13


Call Forwarding

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-14


Overview of the Cisco IPMA
IPMA Service Browser

HTTP
Tomcat IIS TCP/IP Assistant and Manager
Console Apps,
Configuration Apps

MA Servlet

HTTP
Assistant
IP Phone
CCM DB CCM DIR
Softkey
Display
Manager
CTI IP Phone
Manager

CCM CCM

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-15


IPMA Manager Configuration

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-16


IPMA Assistant

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-17


Shared Line Appearance

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-18


Cisco IP Phone Services
LCD Display
• Provide a dynamic and
interactive environment
among users, the enterprise,
and the Internet—all through
the Cisco IP Phone user
interface
• Utilize modern web
technologies for application
services:
– XML-based data tags for IP
Services
Phone content processing Button
Softkeys
– HTTP and TCP/IP for transport
– Web servers and web scripting Keypad Rocker
Key
languages for applications
development
© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-19
IP Phone Services Configuration

Update parameters to IP address if not using DNS


© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-20
Cisco IP Phone Services Examples

Meeting Room
Scheduler

World
Clock
Weather
Yellow Pages
Lookup

Flight Status
Stock Tracker

Transit
Schedules

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-21


Services Phone Display Examples

Menu Text Input

Image Directory Graphical


© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-22
Summary

• CCM extends supplementary and enhanced services, such as hold,


transfer, forward, conference, multiple line appearances, automatic route
selection, speed dial, last-number redial, and other features.
• Advanced features that are supported by IP Phones include, Auto Answer,
barge, call park, call pickup, group call pickup, and callback.
• Cisco IPMA allows manager and assistant IP Phones to work together more
effectively, with features such as intercom capabilities, assistant selection
and backup, call filtering, DND, send all calls, and transfer to voice mail.
• Shared line appearance allows two or more IP Phones to share a DN. The
call will ring on all of the shared lines until it has been answered.
• Cisco IP Phone Services display interactive content with text and graphics.

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-23


Lesson Review

1. Which of these provide the configured call park


range or DN?
2. Who is responsible for configuring all of the Cisco
IP Phone services available?
3. Which of these features forwards a call to voice
mail?
4. Which of these features is NOT an option with
shared line appearances?
5. Which three of these features are configurable for
the manager IP Phone in the IPMA configuration?
(Choose three.)

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—4-24

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