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Communication For Work Purposes

This document provides information about workplace communication. It discusses the purpose of workplace communication, things to consider like audience and tone, and different types of communication based on audience like upward, lateral, and downward. It also defines business letters and common types like letters of request, inquiry, order, and complaint. Memos are defined as brief written messages within an organization to bring attention to or solve problems.

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Joshua Liann Escalante
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147 views39 pages

Communication For Work Purposes

This document provides information about workplace communication. It discusses the purpose of workplace communication, things to consider like audience and tone, and different types of communication based on audience like upward, lateral, and downward. It also defines business letters and common types like letters of request, inquiry, order, and complaint. Memos are defined as brief written messages within an organization to bring attention to or solve problems.

Uploaded by

Joshua Liann Escalante
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Purposive

Communication
with Joshua Liann Escalante
Communication for
Work Purposes
Work
Communication
1 Workplace Communication

2 Business Letters

3 Memos
Workplace
Communication
Workplace Definition
Communication

Is a discipline of its own unlike academic or


scholastic writing.

Serves specific purposes for particular individuals,


groups, organizations, or departments.
Workplace Things to

Communication Consider

a. Am I writing primarily to create a


I. Purpose record, to request/provide information,
or to persuade?

b. What am I trying to say?


Workplace Things to

Communication Consider

a. Who will read it?


II. Audience
b. What are their job titles?
c. What do they already know?
d. Why do they need to know this?
e. What do I want them to do?

f. What factors might influence their response?


Communication Based
on Audience
Communication Based
on Audience
Upward
a
Communication
Communication Based
on Audience
Upward
a
Communication
From your position to an
audience above you in
the job hierarchy.
Communication Based
on Audience
b Lateral Communication
Between you and an audience of your level in
the job hierarchy.

c Downward Communication
From your position to an audience below you in
the job hierarchy.
Communication Based
on Audience
d Outward Communication
Between you and a company you do business
with or an audience outside your work/company
Workplace Things to

Communication Consider

It will set how your target audience will


III. Tone
accept what you are trying to say.

"I'd be happy to assist you."


Writer-Centered
"We would like to request."

"If you have any concern."


Reader-Centered
"The copy you requested."
Workplace Things to

Communication Consider

It will set how your target audience will


III. Tone
accept what you are trying to say.

"Sorry for the inconvenience."


Negative
"We are closed after 5pm."

"Thank you for waiting."


Positive
"You may visit us daily before 5pm."
Business Definition
Letters

Business writing refers to memorandums, reports,


proposals, emails, and other forms of writing used in
organizations to communicate with internal and
external audiences.
Business Parts of a

Letters Business Letter


Business Parts of a

Letters Business Letter

includes the return address and the


Heading
date on the last line

The Lewis College


Sorsogon City, Sorsogon
09989899919
[email protected]
Business Parts of a

Letters Business Letter

Contains the name to which the letter


Inside Address
is written and addressed

Imong Mama
CBE Office
The Lewis College
Sorsogon City
Business Parts of a

Letters Business Letter

This is the greeting part that is


Salutation written in a polite manner followed
by a comma or a colon.

Contains the main purpose of the


letter. It is very important that the
Body body of the letter be written in a
straightforward, simple and coherent
manner.
Business Parts of a

Letters Business Letter

Complimentary The polite yet business-like ending


Closing of the letter and ends with a comma.

Sincerely yours,
Very respectfully yours,
Very sincerely,
Much obliged,
Business Parts of a

Letters Business Letter

The name of the sender is written on


Signature Block the first line, then his/her position
on the next line.

It is expected that the sender will attach his/her


signature above his/her name.
Business Formats
Letters
Business Formats
Letters

Block

Positions all the part of the letter


to the left, single space and
justified.
Block
Business Formats
Letters

All parts are tabbed on the left, single


Modified Block space and justified except heading
and closing which are on the center.
Modified Block
Business Formats
Letters
Semi Block

Paragraphs are indented. Heading is


on the center, date can be placed on
the right 3 spaces after the heading.
The recipient's address is on the
left, and closing on the right.
Semi Block
Frequently Written
Business Letters
Letter of Request

A business request letter is one you send in the


course of your work to request something from
another business.
Letter of Inquiry

Inquiry letters are written for the purpose of


asking for something from the recipient.
Letter of Order

An order letter is usually written when a


company purchases or buys or orders goods or
services from another party. An order letter
can also be written by an individual who would
like to buy or purchase goods or services.
Letter of
Acknowledgment
An acknowledgement letter is a letter of
receipt sent by an individual or business to the
other end to make them know that you have
received the offer, complaint, product, or any
demand which is provided by another party or
individual whomsoever is involved in the
transaction.
Letter of Complaint
A formal complaint is a
complaint made by an
employee, representative
of employees, or relative
of an employee who has
provided their written
signature for the
complaint.
Letter of Adjustment

An adjustment letter is a formal reply to a


customer's claim or complaint. A goodwill
adjustment letter will inform the latter that
the company has received their complaint. It
will also specify what corresponding actions
the company will take to resolve the issue.
Memos
Memos Definition

A memo is usually a brief written message from one


person or department in an organization, company,
etc., to another
Memos Definition

Memos have a twofold purpose: they bring


attention to problems, and they solve problems.
They accomplish their goals by informing the
reader about new information like policy changes,
price increases, or by persuading the reader to take
an action, such as attend a meeting, or change a
current production procedure.
Purposive
Communication
with Joshua Liann Escalante

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