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Problem Solving Decision Making KMPM04

This document contains a common written examination for a tertiary and vocational education commission. It covers five questions related to problem solving, decision making, and management. The questions address topics such as critical thinking in problem solving, the steps of decision making, different levels of management, managerial functions and skills, and strategic decision making tools like SWOT analysis and the Boston Consulting Group growth matrix. Students are instructed to answer any five of the questions, which range from 3 to 16 marks and include explaining concepts, describing models, and indicating levels or steps on diagrams.

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60 views3 pages

Problem Solving Decision Making KMPM04

This document contains a common written examination for a tertiary and vocational education commission. It covers five questions related to problem solving, decision making, and management. The questions address topics such as critical thinking in problem solving, the steps of decision making, different levels of management, managerial functions and skills, and strategic decision making tools like SWOT analysis and the Boston Consulting Group growth matrix. Students are instructed to answer any five of the questions, which range from 3 to 16 marks and include explaining concepts, describing models, and indicating levels or steps on diagrams.

Uploaded by

Ernest
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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TERTIARY AND VOCATIONAL EDUCATION COMMISSION

COMMON WRITTEN EXAMINATION

All rights reserved


NVQ Level 06 - Semester I
Information and Communication Technology

Problem Solving & Decision Making KMPM04 Three Hours

* Answer any five (05) questions


1.
I. How is critical thinking useful in problem solving? [10 Marks]
II. Cause and Effect principle (or asking the question Why? repeatedly) is helpful
in finding the root cause of a problem and thereby finding the best solution.
Briefly describe this statement. [10 Marks]
2.

I. Briefly explain each of the following steps of Decision Making. [16 Marks]
 Identifying the Problem
 Identifying a Decision Criteria
 Allocating Weights to the Criteria
 Developing Alternatives
 Analysing Alternatives
 Selecting an Alternative
 Implementing the Alternative
 Evacuating Decision Effectiveness (Post Implementation Review)
3.

I. Every solution has a Programmed (or Programmable) part and a Non-


programmed (or Non-programmable part). Programmable part is logical and
the non programmable part is intuitive. Briefly explain these statements.
[12 Marks]

II. Indicate Tope Level, Middle Level and Front Level managers in the Y axis of
the Figure: 1 with a brief description. [12 Marks]
Strategic
Planning

Operational
Planning

Figure: 1 (Prentice Hall, 2002)

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TERTIARY AND VOCATIONAL EDUCATION COMMISSION
COMMON WRITTEN EXAMINATION

4.

I. What is the role of a Manager? [3 Marks]


II. Briefly describe the four basic managerial functions; Planning, Organizing,
Leading and Controlling, of a Manager. [8 Marks]
III. The Figure:2 show three important skills of a manager and the degree of
relevance of the skills to different management levels. [9 Marks]
 Briefly describe the three skills
 Describe the variation of relevance of the skills to different
management level.

Figure: 2 (Prentice Hall, 2002)

5.

I. SWOT analysis is important in strategic decision making. Briefly explain the


Figure:3 indicating the steps of making a decision using a SWOT analysis.

[12 Marks]

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TERTIARY AND VOCATIONAL EDUCATION COMMISSION
COMMON WRITTEN EXAMINATION

Figure:3

II. Explain briefly the four quadrants of Boston Cow Growth Matrix in strategic
decision making. [8 Marks]

- End of Question Paper -

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