1 Workshop - Problem Solving
1 Workshop - Problem Solving
Carlos Guerra
Bogotá
2022
1. Work in groups and discuss the following questions:
it can be a conflict, issue or situation. it can be with yourself or with several other people.
yes, we all have different issues to resolve in life, some more serious than others.
Organizational climate and customer service are the most common problems in a company.
2. Individual work:
Analysis: means a thorough and detailed examination of a matter to ascertain its nature,
characteristics, status and the factors involved.
Root:
1. f. An organ of plants that grows in the opposite direction to that of the stem, lacks leaves and,
introduced into the soil or other bodies, absorbs from them or from them the materials necessary
for the growth and development of the plant and serves as a support for it.
3. f. Part of a thing, from which, being hidden, proceeds that which is manifest.
7. f. Gram. A lexical morpheme shared by words of the same family, in which they usually express a
common meaning; e.g., am- in beloved, amiable, to love, etc.
8. f. Mat. Each of the values that the unknown of an equation can have.
9. f. Mat. A quantity to be multiplied by itself one or more times to obtain a given number.
Role: Is the role or function that someone or something represents or performs, either willingly or
by imposition.
Are a series of planned actions to help make decisions and achieve the best possible results.
Defining the problem is always necessary, knowing what we are facing. Trial and error is a good
strategy or you can use probabilities.
The objective of the 5 Whys methodology is to identify and determine the root cause of a specific
problem. It is also usually quite effective and fast in determining the root cause of low to moderate
criticality damage.
● What steps do you have to follow to do a 5 why’s analysis?
yes, I didn't know its technical name but I did use the steps to solve a problem
3.2. Reading Practice: Reading about problem solving skills Before reading the text, make a list of
ten skills you consider you have as a person.
10 empathies
9 assertive communications
7 Reasoning
6 Active listening
5 Perception
4 Conflict management
3 Leadership
2 manual dexterities
1 speed
According to the text complete the following chart, classifying the words that correspond Concept
Closed problems are those that have a single solution. Open problems on the other hand are those
that have several possible answers (and can also be solved by more than one way).
Effective problem solving requires a controlled mixture of analytical and creative thinking.
What role should education play in the development and use of left-brain thinking?
Leftbrain thinking is more logical and analytical and is predominantly verbal. Traditional education is
much more conducivedevelopment and use of left-brain thinking. This is reinforced by the way in
which we are asked that Traditional education encourages much more to the development and use
of left-brain thinking.
Solution 1
Team members should be reminded of what we want to achieve with what we are doing and that
everyone should participate in what is being done.
Solution 2
talk to each member so that they can express their dislikes and ideas, and also remind them of the
importance of their role.
Solution 3
hold an integration meeting for all team members to get to know each other better.
http://www.learnenglish-online.com/grammar/modals/advice.htm