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1 Workshop - Problem Solving

The workshop covered defining problems, discussing common problems that arise in companies, techniques for problem solving including the 5 whys method, and developing problem solving skills. Participants practiced applying the 5 whys technique to identify root causes, discussed when different types of thinking are applicable, and proposed solutions to sample problems.

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camila ramirez
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116 views7 pages

1 Workshop - Problem Solving

The workshop covered defining problems, discussing common problems that arise in companies, techniques for problem solving including the 5 whys method, and developing problem solving skills. Participants practiced applying the 5 whys technique to identify root causes, discussed when different types of thinking are applicable, and proposed solutions to sample problems.

Uploaded by

camila ramirez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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DESARROLLO

WORKSHOP N 1-Problem solving

TECNOLOGO EN GESTIÓN EMPRESARIAL

Audry Camila Patiño Ramirez

SENA – Servicio de Aprendizaje


Centro de Servicios Financieros

Carlos Guerra
Bogotá
2022
1. Work in groups and discuss the following questions:

- In your opinion, what is a problem?

A problem is a situation that needs to be solved or clarified.

- How do you describe a problem?

it can be a conflict, issue or situation. it can be with yourself or with several other people.

- Why do you think people have “problems”?

yes, we all have different issues to resolve in life, some more serious than others.

- What kind of problems do you think exist in a company?

Organizational climate and customer service are the most common problems in a company.

2. Individual work:

-Answer the quiz: How Good Are You at Solving Problems?


3.1.Listening Practice: the 5 why’s technique

Look for the definition of the following words:

Problem: A problem is an issue or question to be solved or clarified, a contradiction or conflict


between what is and what ought to be, a difficulty or inconvenience to the achievement of an end or
an annoyance, a nuisance or a worry.

Analysis: means a thorough and detailed examination of a matter to ascertain its nature,
characteristics, status and the factors involved.

Root:

1. f. An organ of plants that grows in the opposite direction to that of the stem, lacks leaves and,
introduced into the soil or other bodies, absorbs from them or from them the materials necessary
for the growth and development of the plant and serves as a support for it.

2. f. Real estate, farm, land, building, etc. U. m. in pl.

3. f. Part of a thing, from which, being hidden, proceeds that which is manifest.

4. f. The lower part or foot of any thing.

5. f. The cause or origin of something.

6. f. The part of the teeth of vertebrates that is set in the alveoli.

7. f. Gram. A lexical morpheme shared by words of the same family, in which they usually express a
common meaning; e.g., am- in beloved, amiable, to love, etc.

8. f. Mat. Each of the values that the unknown of an equation can have.

9. f. Mat. A quantity to be multiplied by itself one or more times to obtain a given number.

Role: Is the role or function that someone or something represents or performs, either willingly or
by imposition.

● Do you know what is a strategy?

Are a series of planned actions to help make decisions and achieve the best possible results.

● Mention strategies you know to solve problems.

Defining the problem is always necessary, knowing what we are facing. Trial and error is a good
strategy or you can use probabilities.

● What is the main objective of the 5 whys technique?

The objective of the 5 Whys methodology is to identify and determine the root cause of a specific
problem. It is also usually quite effective and fast in determining the root cause of low to moderate
criticality damage.
● What steps do you have to follow to do a 5 why’s analysis?

1. Establish what is happening.

2. Define "why" a particular situation is happening.

3. Determine possible reasons for the cause of a particular situation.

4. Continues to ask questions.

5. Pose the most appropriate solutions.

● Did you use this technique before?

yes, I didn't know its technical name but I did use the steps to solve a problem

● Do you consider this is appropriate for all situations?

yes, for most of the problems, it is appropriate to use this methodology.

3.2. Reading Practice: Reading about problem solving skills Before reading the text, make a list of
ten skills you consider you have as a person.

10 empathies

9 assertive communications

8 Ability to work in a team

7 Reasoning

6 Active listening

5 Perception

4 Conflict management

3 Leadership

2 manual dexterities

1 speed
According to the text complete the following chart, classifying the words that correspond Concept

Concept Analytical thinking Creative thinking


definition It provides a logical framework is a divergent process, using
for problem solving and helps imagination to create a wide
to select the best alternative range of ideas for solutions.
among those available, Solutions.
reducing the range of
possibilities. Intuition: the ability to draw
alternative among those conclusions based on
available, reducing the range impressions and feelings
of possibilities. rather than hard facts.
It is a characteristic of right-
Invention: creating new and brain thinking and some
significant ideas or concepts. people rely on it more than
Innovation: putting new ideas others.
or concepts into practice, as in
the development of a new
product or service.
product or service
characteristics usually predominates in the It requires us to look beyond
resolution of closed problems, the obvious, creating ideas
in which multiple possible that, at first, may seem
causes must be identified and unrealistic or have no logical
analyzed connection to the problem.
closed problems, where
multiple possible causes must
be identified and analyzed to
find the true cause.
skills sort, compare, contrast, Fluency, flexibility, originality
evaluate and select. and developing ideas
select.
Brain hemisphere left hemisphere right hemisphere
Read the text again and answer the following questions, share your answers with the class. What
is the difference between closed and open problems?

Closed problems are those that have a single solution. Open problems on the other hand are those
that have several possible answers (and can also be solved by more than one way).

According to the article, what is a good problem solver?

Effective problem solving requires a controlled mixture of analytical and creative thinking.

What role should education play in the development and use of left-brain thinking?

Leftbrain thinking is more logical and analytical and is predominantly verbal. Traditional education is
much more conducivedevelopment and use of left-brain thinking. This is reinforced by the way in
which we are asked that Traditional education encourages much more to the development and use
of left-brain thinking.

3.3. Writing Practice: proposing alternatives to solve a problem

Solution 1

Team members should be reminded of what we want to achieve with what we are doing and that
everyone should participate in what is being done.

Solution 2

talk to each member so that they can express their dislikes and ideas, and also remind them of the
importance of their role.

Solution 3

hold an integration meeting for all team members to get to know each other better.

For practicing the English structure (Modals), visit

http://www.learnenglish-online.com/grammar/modals/advice.htm

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