VideoXpert Ops Center

User Guide

USER GUIDE
C5669M-E | 9/16
Contents

Installing the Ops Center Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Running the Application for the First Time (Local Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configuring Shared Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Configuring Monitors for VideoXpert Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting your Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Ops Center Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Watched By: (Multiview Support) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Client Administration and Setting Your Workstation Name . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Workspace Appearance and Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Tabs and Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Tab View Options and Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Tab View Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Tab Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Opening a Saved Tab or Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Creating a New Tab or Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Saving a Tab or Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Editing Tabs and Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Entering Investigation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Collaborative Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sending Views to Users and Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Watching Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Enabling and Disabling Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Expanding a Cell to Full-screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Watching Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Bookmarks and Bookmarking Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Finding and Recalling Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Editing and Deleting Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Synchronizing Video Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Live Sequence Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Alarm Sequence Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Editing Sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Taking Snapshots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Finding and Filtering Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Saving and Restoring Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Creating and Assigning Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Creating and Assigning Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Editing and Deleting Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Playback Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Controlling Cameras (PTZ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Click-to-Center PTZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PTZ Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Investigation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Entering Investigation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Creating Playlists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Previewing and Editing Playlists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Exporting a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Encrypting Export Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Downloading Exports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deleting Exports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the VideoXport Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Opening an Encrypted Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Playing Back Files using the VideoXport Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing Layouts (Viewing Multiple Clips Simultaneously) . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Working with Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Image Viewer Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
The VideoXpert Ops Center Mapping Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mapping Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adding the Plug-in to your Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Mapping Plug-in for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring the Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adding Maps to VideoXpert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Selecting Visible Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Updating or Exporting Map Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Deleting Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adding Cameras to the Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Moving and Rotating Cameras on the Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Mapping Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Navigating the Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Zooming in and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Opening Cameras from the Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Closing the Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the eConnect Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Responding to Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Closing the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing the Ops Center Client
Your system must meet the minimum requirements and have Microsoft®.NET 4.5 or later installed before you
can install the Ops Center Client application.

By default, the application installs the software required to support Enhanced Decoders. If configuring worksta-
tions that will not support Enhanced Decoders, you can select Advanced Options during the installation process
and opt not to install the additional software supporting Enhanced Decoders.
1. Run the OpsCenter MSI installer.

2. Click Next.

3. Read and accept the terms of the End User License Agreement. Click Next.

4. Set the installation path, and then click Next.

5. Click Install.

Running the Application for the First Time (Local Configuration)

When you run the application for the first time, you must provide some basic information to configure the client
and its connections to VideoXpert. You can enter the information manually or load a configuration file containing
configuration information.

1. Click Configure. If you have already configured the system, log in with your Workstation Configuration
Account.

2. Enter the addresses of your VideoXpert Core and NTP servers. Set the port for communications if different
from the default.

3. Provide the Connection Speed between your client and your VideoXpert server. VideoXpert does not adjust
dynamically to connection speeds; providing an accurate connection speed ensures that your client maxi-
mizes performance for your connection speed.

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 4. Enter the user name and password for the Workstation Configuration Account. This account is the only
account with access to change configuration settings for the workstation – the addresses of servers and
monitor setup; this user account may be the same as your VideoXpert user.
a. If you enable Monitor Wall Mode: Provide the user name and password for an account that will perma-
nently drive the monitor wall.
b. Assign a name to the Shared Display workstation; this is the name of the workstation VideoXpert users
will target when sending content to the Shared Display.

5. Determine if the workstation will run as a Shared Display. Shared Display mode provides monitor-wall func-
tionality for a workstation operating a single monitor. See <section> for more information about Shared
Display Mode.

6. Click Configure Monitors and configure the layout of monitors in your workspace. For more information, see
theConfiguring Monitors for VideoXpert Workstations section of this manual. If using a single, locally
connected monitor, you can skip this step.

7. Click Save.

Configuring Shared Display Mode

A Shared Display is a single-monitor workstation that provides monitor wall functionality within VideoXpert.
In this mode, local controls are disabled; you will not control the application locally. Rather, you and other users
will send tabs and video to the shared display and control the shared display remotely.

Your workstation must have only one, locally-connected monitor to support Shared Display mode. (If more than
one monitor is connected to the workstation, you will be unable to put the workstation into Shared Display
mode.) Putting the Ops Center in Shared Workstation mode causes the Ops Center application to start and log-in
automatically when Windows starts.Because the workstation is intended to start without user interaction, it is
recommended that you configure Windows to start and log-in automatically for shared displays.

The user account you provide when setting up Shared Display mode must have the Setup Edge Devices permis-
sion. The account should also have rights to view and control any cameras you send to the monitor; the shared
display cannot display cameras it does not have permission to access, even if the user sending something to
the shared display has permission to view those cameras.

To configure an Ops Center for Shared Display mode:

1. Log in using the Workstation Configuration Account.

2. Enable Shared Display mode.

3. Set the display name for the workstation; this is the name by which users will recognize and target the
shared display within VideoXpert.

4. Provide the user name and password of an account with credentials to...

5. Elect whether or not to show camera names and timestamps in video cells. Whether the user sharing video
has names and timestamps enabled, the shared display uses this preference to determine whether or not
to display overlays.

6. Click Save.

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Configuring Monitors for VideoXpert Workstations
The Ops Center supports monitors connected directly or monitors connected through Enhanced Decoders over
the network. For best performance, it is recommended that you run Windows® 8 or later on workstations oper-
ating decoder-driven monitors.

For workstations using multiple monitors driven by Enhanced Decoders, TightVNC server mirrors Windows
elements on monitors driven by Enhanced Decoders over the network. Video decoding processes are handled
by the decoders driving each monitor, but the user experiences what appears to be a single, unified Windows
desktop.
1. Open VideoXpert Ops Center.

2. Select Configure Monitors. If you have already performed initial configuration for the system, log in as the
Ops Center’s local administrator first, and then select Configure Monitors. To optimize decoder performance
in Windows 7, download and install the DFMirage mirror driver.

3. For each monitor, determine whether the monitor is connected directly to your workstation or through a
decoder. For monitors connected through a decoder, enter the IP address of the decoder, and click
Connect.

Figure 1: Connecting Monitors to Enhanced Decoders

4. When you have configured all monitors, click Finish.

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Logging In
The default user name and password are both admin.

You can log in as a local administrator or a VideoXpert user. Logging in as the local administrator provides access
to configure the application. If your user account is both a system user and the local administrator, the appli-
cation will ask whether you want to login locally or to VideoXpert.

When you log in to the system, the system will only populate sources and resources you have permissions to
see (determined by the roles assigned to your user account). If a system or camera does not appear when you
log in, then the system or camera may be offline, or you may lack the appropriate permissions.
1. Open the Ops Center application.

2. Enter your credentials.

3. Click Log In.

Setting your Display Language

The localization presented by the Ops Center client is based on the Region and Language settings within
Windows. To set or change your Ops Center display language:

NOTE: You must have the appropriate Windows language pack to expose display languages in the Ops Center
Client.
1. Close the Ops Center software if it is already running.

2. Click Start, and search for “Region and Language”. Open the Region and Language settings.

3. Under Formats Set the Format field to your language and region. Click Apply.

4. Run the VideoXpert Ops Center Client.

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Ops Center Basics

1 Playback Controls and the timeline apply to selected cells. When using synchronized playback,
playback controls shift to the bottom of the tab and apply to all cells in the tab.
2 A Cell displays a single camera or plug-in within VideoXpert. Cell highlights determine whether a cell is
selected, playing-back video, or is in PTZ mode.
3 A Tab is a window of the Ops Center containing cells. Hover over the tab to reveal additional controls for
the tab.
4 The Layout controls determine the number of cells in a tab.
5 Mission Control: Contains settings, and all the items with which you may populate workspaces. Click
to dock or un-dock Mission Control to any tab in the workspace.
6 The User Menu contains preferences and controls specific to the current user. Through this menu, you
can reach application Preferences, the Export Archive, and the View Launcher.
7 Tab and Workspace Controls: Your workspace consists of tabs and monitors populated with cameras
or plug-ins. You may have 1 active workspace at a time containing some number of tabs (typically one
tab per monitor, but that is not a limitation); each tab contains some number of video streams or
plug-ins.
8 The Plug-ins menu contains Content and Overlay plug-ins. Content plug-ins consume a cell, like the
Mapping or Image Viewer plug-ins. Overlay plug-ins operate in the same cell as video, providing
additional information about the video in question.
9 The Sources panel shows all the video sources the current user can access. Use the filters in the panel
to sort the list in real time.
10 Tooltips show additional information about your video sources.Hover over entries in the Sources and
Bookmarks panels to reveal tooltips.
11 The Bookmarks panel shows clips of video that you or other users have bookmarked. Use the filters in
the panel to sort the list in real time.
12 The Event Counter shows how many active events you (or someone with similar permissions) need to
respond to.

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Tooltips

Hovering over any source or bookmark in Mission Control reveals additional information about the video source
or bookmark. Click within the bookmark to show or hide information in the tooltip.

Watched By: (Multiview Support)

If you have the “Multiview” permission, you will see a “Watched by” field in tooltips throughout the Ops Center
interface. The Watched by field shows users watching live video from a particular video source; the “Watched
by” field does not show users playing back video recorded from a video source.

If the users listed in the Watched by field are viewing video from a different site than you, the tooltip will also
attempt to indicate the site from which other users are watching video. If users are watching video from an
aggregated site, the tooltip will state the site name in parenthesis. If you are watching video from an aggregated
site, and the users listed in the Watched by field are accessing VideoXpert from the Ultimate (parent) site, then
the tooltip will simply list parent site.

Setting User Preferences

When logged in to VideoXpert, you can set some basic preferences for behaviors within the Ops Center appli-
cation. Click , and then click Preferences. Within the preferences dialog, you can change your password, set
audio preferences, and set behaviors for the Ops Center and associated plug-ins.

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Client Administration and Setting Your Workstation Name
Your Workstation Name is the name by which the VideoXpert core server will recognize your workstation as a
resource. Other users (with appropriate permissions) can share tabs and workspaces with your workstation. You
provide your workstation a name as a part of the installation and setup process, but you can change your work-
station’s name to better fit an organizational scheme later on.

It is recommended that you name workstations according to an organizational scheme so that users may quickly
and easily send information between workstations.
1. Click in Mission Control.

2. Click Client Administration.

3. Click Change.

4. Set your new Workstation Name, and then click Save.

Workspace Appearance and Behaviors

Click and then click Preferences to display viewing options. Under Workspace Appearance and Behaviors,
you can determine the viewing behaviors for your Ops Center instance.

From here, you can determine behaviors for adding cameras to cells, sorting mechanisms for event alerts, and
other basic controls. Of particular note:

• Display in-cell feedback for playback controls determines whether or not the cell flashes playback control
changes as you make them.

• Always Show Source Names in Videos allows you to elect to show the name of the source in the cell at all
times. Normally, source names will only show when you select a cell.

• Show Video Thumbnails on hover in source list enables video thumbnails in the context dialog that appears
when you place your cursor on a source in Mission Control.

Changing Your Password

1. Click in Mission Control.

2. Click User Preferences.

3. Click Change Password.

4. Enter and confirm your new password.

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Tabs and Workspaces
A workspace is comprised of tabs; each tab consists of a layout populated with sources and plug-ins. You can
save your entire workspace or individual tabs for easy access later. Users with appropriate permissions can even
make their workspaces or tabs arrangements available to other users. The server automatically saves your
workspace when you log out, and recalls it when you log in again.

Tab View Options and Modes

You can determine the behavior of each individual tab using the View and Mode menus. Views affect tab
behavior locally; modes affect the behavior and controls available to a tab in all instances. For example, a tab
in “No Video” mode only ceases to display video locally; a tab in “Sequencing” mode will display the camera
sequence and associated controls wherever it appears.

Tab View Options

From the View menu, you can determine whether or not to display the tab in full screen mode or not; in full
screen mode, the tab controls and outer borders vanish, maximizing the size of video and cells.

From the View menu, you can also set video quality within the tab. Unless the tab is in collaborative mode, video
quality settings affect video locally; they will not determine the behavior of a tab displayed on another user’s
workspace or a shared display, nor do they affect the quality of recorded video.

• Normal: sets the tab to behave normally; it will display video at expected frame rates.

• JPEG Only: sets the tab to display JPEG images that refresh roughly every 30 seconds, rather than video.
This mode uses few resources and significantly reduces the impact of the tab on your workstation. Use this
mode for large areas in which a low framerate is still enough to capture activity within the scene.

• No Video: prevents the tab from displaying video locally, so the tab has almost no impact on your worksta-
tion’s resources. Use this mode when controlling a tab on a monitor wall, so that the tab has little or no
impact on your local workstation.

Tab Modes
Tab modes determine the features available to you within a tab. Changing tab modes without saving the current
tab will cause you to lose your settings. Modes are exclusive; a tab cannot be both Collaborative and support
squencing. Putting the tab in either mode will remove the abilities granted by the previous mode.

• Normal: sets the tab to behave normally.

• Collaborative: allows you and other users to view and affect changes in the tab simultaneously; use this
mode to collaborate with other users. See <ref> for more information about collaborative tabs.

• Sequencing: allows you to add more cameras to a tab than the layout would traditionally support and rotate
cameras through the tab at a particular interval.

11
Opening a Saved Tab or Workspace
Opening a saved workspace will close your current workspace; you may want to save your current workspace
before you open a new one. If you set a shortcut for a saved item, you can also recall it using keyboard short-
cuts.
1. Click Workspaces or Tabs.

2. Double-click the workspace or tab you want to open, or drag a tab into the monitor in which you want it to
open.

Creating a New Tab or Workspace

1. Click New, and select a layout for your new tab. Or, click the new tab icon in an open window, and then
select a layout; you can open new tabs just like you would in a web browser.

2. Move the workspace to the monitor in which you want it to appear. When recalling this workspace, it will
appear on the appropriate monitor.

3. Populate the tab with sources or plug-ins. Use the filter function in Mission Control to find cameras to add
to your workspace.
NOTE: You can also drag cells to rearrange your workspace.

4. If configuring a complete workspace, repeat the above steps for tabs to fill your remaining monitors.

5. Save the tab or workspace if you want to recall it later.

Saving a Tab or Workspace

Saving a tab or workspace allows you to recall the complete tab or workspace, including all cameras, vieiwng
states (live or recorded video), and plug-ins. Save tabs or workspaces that you or other users will recall
frequently.
1. Click Workspaces, and then click to save your workspace. To save a tab, click File, and then click Save.

2. Provide the following information:

• A name for the tab or workspace.

• The keyboard shortcut you want to map to the tab or workspace, if applicable.

• Click Save as global tab or Save as global workspace to make the tab or workspace available to all
users in the VideoXpert environment.

• Click Save as collaborative tab to make the tab globally available, and allow multiple users to view and
simultaneously manipulate the contents of the tab.

3. Click OK or Save Changes.

Editing Tabs and Workspaces

You can edit the contents (layout, plug-ins, sources, etc.) of a workspace at any time. Click File at the top of
the workspace, and then click Save to save your changes.

To edit the name, hotkey, or description for tabs or workspaces, click Tabs or Workspaces, and then click .
When complete, click Save Changes.

12
Changing Layouts
The grid icon in any tab shows your current layout. Click it to select a new layout option. If you select a layout
with fewer cells than your current layout, the client will retain camera-cell assignments and repopulate cells
accordingly if you return to the original layout or a layout with more cells than the original.
1. Click in the top right of the tab.

2. Select the new layout for the workspace.

Entering Investigation Mode

Investigation mode provides robust, synchronized playback controls with up to 9 total cells, allowing users to
fully investigate an incident across multiple cameras simultaneously. Investigation mode always opens in a new
tab.
1. Click Layout, and select Investigation Mode.

2. Add cameras to the layout. As you add cameras, they will appear in the camera list at the bottom of the
workspace, with a timeline indicating the availability of recorded video. for all cameras.

Using Collaborative Tabs

NOTE: Collaborative tabs do not support plug-ins.

Tabs marked with a are collaborative, and allow multiple users to view and affect changes in the tab simul-
taneously. Users commands against the collaborative tab are performed on a first-come, first serve basis. Users
should account for latency and the total number of collaborative users when affecting the tab to coordinate
efforts.

Collaborative tabs are always global tabs; you cannot restrict the users who have access to the collaborative tab.

To make a tab collaborative:

1. In the tab, click Mode.

2. Select Collaborative.

3. Click File and select Save or Save As...; you must save the tab so that you can send it to others or select
it from the menu.

Sending Views to Users and Workstations

Using the View Launcher, you can send cameras or tabs to other workstations in your VideoXpert network.
The recipient can choose to accept the view you send, or you can force the recipient to accept the view; upon
receipt, the view will open in the user’s active window. When sending an individual source to a user, the source
opens in a new 1 x 1 tab. When sending a saved tab, the tab will open as normal; if the tab is open and you
have manipulated video within the tab at the time you send it, the recipient will receive the tab as it appears
on the sender’s workstation.

The View Launcher displays the disposition of views sent to other users.

13
 1. Click File in the tab and select Send To. To send an individual source, right click it and select Send To. You
can also open the View Launcher from the Ops Center menu in Mission Control.

2. Select the View you want to send if it is not already selected.

3. Use the Add menu to select recipient workstations for the view you want to send; recipients marked by
are shared displays. You can select multiple recipients.

4. (Optional) Select Force Acceptance to automatically launch the view in the user’s active window.

5. Click Launch. You can determine the disposition of the sent view using the Status column.

14
Watching Video
The Sources section of Mission Control shows the list of video and audio sources you are authorized to access.

If a particular source is online but doesn’t appear in your source list, try refreshing the list. Cameras that come
online after you log in or perform a search will not appear until you refresh the list. If the camera still does not
appear, request access to the source from your administrator.

When watching live video, cells 1/4 the size of the tab or larger will use the primary stream from a video source.
Cells smaller than 1/4 the size the tab will use the secondary video stream. In a 2x2 layout, for example, all
cells will use the primary stream. In a 1+12 tab, the largest cell will use the primary stream and the other twelve
will use the secondary stream.

When watching recorded video, cells 1/4 the size of the tab or larger will display full-framerate video. Cells
smaller than 1/4 the size of the tab will playback only iFrames.
1. Find the camera you want to watch. Use the Filter box to search for cameras.

2. Add the camera to your workspace.

• Drag a camera to the cell in which you want it to appear.

• Double-click a camera to add it to the next available cell in the current tab.

Enabling and Disabling Audio

Video sources marked with a are associated with an audio source. In any cell containing or associated with an
audio source, click to enable or disable audio within a cell; you can control volume through Windows’ stan-
dard audio controls.

Click , click Preferences, and select the Audio tab to change audio behaviors within the Ops Center, including
automatic playback and whether or not to play audio only when you select a video cell containing an audio
source.

Expanding a Cell to Full-screen

Click to expand a cell to the full-screen. Click again or press Esc to exit full-screen mode.

15
Watching Recorded Video
Users with sufficient permissions can access recorded video from any video source in a workspace. Placing the
pointer on a cell containing a source with recorded video will reveal playback controls.
1. Place your cursor over the cell containing the source containing recordings that you want to watch.

2. Click to select the date and time of the recording.

3. Use the timeline to quickly navigate to a different time in the recording. Green areas on the timeline repre-
sent recorded video.
NOTE:

• If recorded video is split between VideoXpert Storage recorder and an NSM5200/VSM recorder, play-
back may stop where recording moves between recorders. You can either wait for playback to continue
(which may take up to 30 seconds), or click again in the timeline to advance the recording manually.

• Digital Sentry returns search results in 15 minute intervals. If any video was recorded on the Digital
Sentry server in the 15 minute interval confined by the search, the Ops Center will report that recorded
video is available for the entire 15 minute period; when searching for video from Digital Sentry, you
may have to browse the timeline to find video within the 15 minute period you searched. If the Ops
Center reaches a recording gap when playing back video from a DS recorder, it may loop video from
within the gap, rather than skipping to the next recording or indicating that there is no video available.
Move playback to a different time to correct the issue.

4. Use the playback controls to direct video playback. Click to jump to live video.

Bookmarks and Bookmarking Video

When watching recorded video, you can implement a bookmarks to note a moment in video to reference later.
Bookmarks appear in a section in Mission Control, and are global resources; all users can see the bookmarks
you create. Within Mission Control, bookmarks behave like cameras; you can add a bookmark to a tab or work-
space to recall the portion of video captured by the bookmark.
1. Click while watching recorded video.

2. Provide a name for the bookmark; the name is searchable from within Mission Control.

3. Click OK.

Finding and Recalling Bookmarks

Bookmarks behave like any other camera or video source. Adding a bookmark to a workspace adds the camera
to the workspace in playback mode, paused at the date and time specified by the bookmark.
1. Click Bookmarks in Mission Control to expand bookmark resources.

2. Use the filters to search a bookmark. The list of results only displays the source, date, and time for the
bookmark in question, but you can also search by the plain-text note attached to the bookmark. Hover the
cursor over a bookmark to get more information about it.

3. Add the bookmark to a workspace.

Editing and Deleting Bookmarks

Select a bookmark in mission control and click to edit the plain text for the bookmark. You cannot change
the date, time, or camera.

Select a bookmark in Mission Control and then click to delete it.

16
Synchronizing Video Playback
You can synchronize playback across multiple cells within a workspace, to provide different perspectives for a
single recording event.
1. Click Sync in the tab containing the cells you want to synchronize.

2. Select the cells you want to synchronize; select Sync All to select all cells in the tab.

3. Playback video. Cells will remain synchronized until you click Sync again, even if you jump to live video and
re-engage playback.

Live Sequence Mode

A video Sequence is a series of cameras set to rotate through a tab at a user-defined period of time. When
you configure a sequence, you can determine which cameras appear in the sequence, how often the cameras
rotate, and whether or not to rotate an entire set of cameras, or just one at a time. A sequence may be helpful
when you have more locations to track than you have monitors or attention.

1. Open a tab.

2. Click Mode and select Sequence.

3. Set the Dwell period. This is the length of time that the tab will dwell on cameras before advancing to the
next camera(s) in the sequence.

4. Set the Replacement Method. This determines how many cameras you want to replace at the end of each
dwell period: all of the cameras in the grid, or one camera at a time. When replacing a single camera at a
time, the cameras rotate through the grid, left-to-right, top-to bottom. (The next camera in the sequence
moves into the top-left cell; the camera formerly in the top-left cell moves to the right, and so on. The
bottom-right cell is bumped off the grid, until it re-enters the sequence.)

5. Click Start Sequence to begin the sequence, starting with the first full-set of cameras that will fill it.

17
Alarm Sequence Mode

Alarm Sequence mode allows you to designate cameras that you want to watch when - and only when -
meaningful events occur, so that you never miss activity relevant to your surveillance operations.

By default, the sequence will any camera-associated events that have been configured to provide a notification
for your user account and role. You can refine the sequence to a subset of system cameras and a subset of
camera-associated events that you want to watch.
1. Click Mode and select Alarm Sequence.

2. Set the Dwell time available when cells are full. This indicates how quickly video rotates through the
sequence when you have more current events than available cells in the sequence.

3. (Optional) Click Selected Events if you only want to use a subset of events in your sequence. Click <pencil>
to select or deselect events.

4. (Optional) Click Selected Cameras if you want the sequence to follow a specific subset of cameras. Drag
cameras into the sequence. The order does not matter for alarm sequences.

5. Determine when to close streams in the sequence: either when acknowledged or after a specific period of
time.

6. Click Resume Sequence to run the sequence.

Editing Sequences
You cannot edit a sequence while it is running. Click Pause Sequence to open the editing controls for a
sequence.

Taking Snapshots
Presently, you cannot take snapshots for cameras connected through NET5500 series encoders or
UDI5000-CAM units.
1. Click to take a snapshot of the current frame.

2. Provide a filename and location for the snapshot.

3. Click Save.

18
Finding and Filtering Sources
The Source section of Mission Control contains a list of all video and audio sources you are authorized to access.
The list populates as you scroll down.

Use the Filter box to more easily find sources by name or ID. Click Advanced Filter Options to reveal additional
options; you can find cameras by tag, and determine the criteria for devices that appear in your filter.

Saving and Restoring Filters

Clicking Advanced Filter Options reveals the option to save a filter. When you have populated a filter, click Saved
Filter Sets, and then click Save to save the filter.
When the Filter fields are empty, click Saved Filters to find a filter.

Creating and Assigning Tags

Click or right click a video source, and select Manage Tags to open the Manage Tags window. From this
dialog, you can create and assign both global and personal tags; you can use these tags to filter devices within
VideoXpert.

Global tags are available to all users within the system. All users can filter sources, exports, and bookmarks
according to the listed tags.

Personal tags are tags that are only available to you and administrator-level users. You can use your
personal tags to assign and sort resources in a way that best reflects how you use VideoXpert.

Creating and Assigning Tags

You create tags while assigning them. It is important to have a strategy for tags and camera organization before
you begin creating and assigning tags.
1. Click in Mission Control or right click a video source, and select Manage Tags.

2. Click within the tag field and type the name of the tag you want to assign; if the tag exists, you can select
it and it will autofill. If the tag does not exist:

• Click Create this tag (personal) to create a personal tag that is private to your user account.

• Click Create this tag (global) to create a tag that other users can see and use.

Editing and Deleting Tags

Through the Ops Center, users with sufficient rights can delete global tags. (How long does it take to refresh?
1. Click or right click a video source, and select Manage Tags.

2. Select the System tab.

3. Select the tag you want to remove or edit.

4. Click to delete the tag or to edit the tag.

19
Playback Controls
Playback controls appear when you hover over a cell containing recorded video.

Icon Description

Select the date and time of video you want to watch

Click to activate synchronous play for a cell; select in all cells that you want to
synchronize within a tab.

Play video at normal speed.

Pause playback and move video forward a single frame.

Pause playback and rewind video a single frame.

Fast-forward video. Click again to increase speeds from 2x, 4x, 8x, 16x, 32x, 64x, or
128x.

Rewind video. Click again to increase speeds from 2x, 4x, 8x, 16x, 32x, 64x, or 128x.

Rewind video 30 seconds and initiate playback.

Forward video to live playback.

Take a snapshot of the current frame.

Add a bookmark

Enter investigation mode for all selected cells.

20
Controlling Cameras (PTZ)
Engaging PTZ control changes the color of the border around the cell containing the source (camera) you want
to control: blue indicates native PTZ control, and purple indicates digital PTZ mode.

PTZ mode functions for PTZ cameras operating in live mode.

Digital PTZ engages when you:

• Engage PTZ controls for cameras for fixed cameras.

• Attempt to PTZ cameras in playback mode; return to live video to engage native mode for supported
cameras.

• Press Alt+Enter to force digital PTZ mode

In Digital PTZ mode, all PTZ controls affect their digital equivalents. Pan or tilt commands to a camera in digital
PTZ mode cause the camera to digitally zoom in the requested direction (as opposed to physically moving the
camera’s field of view). Zoom commands will digitally zoom the camera from the center of the field of view.
Digital PTZ enhancements may affect video quality.
1. Select the cell you want to control.

2. Engage PTZ controls. The cell border will turn blue or purple depending on the PTZ mode supported by the
source.

• Click to enter PTZ mode. Alternately, you can press or Enter to engage standard PTZ mode.

• Press Alt+Enter to force digital PTZ mode, or enter PTZ mode when standard PTZ controls are unavail-
able.

3. Control the camera. Use the joystick to affect broad motions and the keyboard to perform more precise
movements.

• Move the joystick up and down to tilt the camera; press the up and down arrows to nudge the camera
vertically.

• Move the joystick left and right or press to pan the camera; press the left and right arrows to nudge
the camera laterally.

• Twist the joystick right to zoom in and left to zoom out; press + or Page Up to zoom in and - or Page
Down to zoom out. When zooming the camera in, video may jump briefly when the camera switches
from physical to digital zoom; to prevent this behavior, disable the camera’s digital zoom feature.

• Press or Home to return to the preset “home” position.

4. When finished, click to exit PTZ mode. Alternately, you can press or Enter again to exit PTZ
mode.

Click-to-Center PTZ
When PTZ mode is enabled, you can click within the cell to center a camera’s field of on any point you click
within the cell. Click-to-center functionality is not supported for all cameras.

When PTZ mode is enabled within a cell:

• Click in the cell to center the camera’s field of view.

• Double-click to center video and zoom in.

• Hold Alt and click to center video and zoom out.

21
PTZ Controls
Press or Enter to engage PTZ controls.

Icon Description

Locks or unlocks PTZ controls for other users.

Zoom in.

Zoom out.
Engages click-to-center mode.
• Click to center video.
• Double-click to center video and zoom in.
• Hold Alt and click to center video and zoom out.

22
Using Investigation Mode
Investigation mode provides a more detailed interface for synchronized playback and video search in a single
window, making it easier to investigate a scene. From investigation mode, users can also trim and export video
clips from the system’s network video recorders for evidentiary safe keeping.

As you add cameras to the investigation window, the cameras appear in a detailed timeline at the bottom of
the tab populates with recording information for each camera. the green areas for each camera indicate
recorded video. You can use the timeline to navigate the composite recording.

Entering Investigation Mode

Investigation mode is only available within a new tab or workspace; you cannot switch between a standard
layout and investigation mode.
1. In Mission Control, click New.

2. Select Investigation.

3. Add cameras to the tab.

4. Use the playback controls and the timeline to manipulate video as necessary to investigate the scene or
incident.

Creating Playlists
A playlist is a series of recorded clips. Operators can trim video clips and save them to a playlist for safe-
keeping. Playlists are saved locally. You can reference your playlist later, but if you absolutely want to be sure
that you don’t lose the clips or video in your investigation playlist, you should export the playlist to your Core
server.

The trim tool enables users to select a portion of a recording and save it to a within an investigation as a
clip. Clip selections persist in the timeline, even if you choose not to add the clip to the playlist. Once you’ve
selected a clip, you can resize or delete the selection using the time-box controls on the timeline.
1. When in Investigation Mode, click on the timelne where you want to select a clip.

2. Drag to select the start and end time of the clip you want to add to a playlist.

3. Click and select Add to Playlist.

If you’ve selected a clip in error, you can click and then click Delete to remove the clip from the timeline,
or you can right click a clip in the playlist and select Delete selected clips.

4. Click to delete the selection. The selection persists until you add it or can it.
If you’ve selected a clip in error, you can click Delete to remove the clip from the timeline, or you can
right click a clip in the playlist and select Delete selected clips.

Previewing and Editing Playlists

You can preview your playlist at anytime to ensure that it adequately captures your investigation. If it does not,
you can reorganize the clips in the playlist or re-trim clips to refine the action captured by each clip.
• Click and drag clips in the playlist to reorder the playlist.
• Click and then click Preview Playlist to playback your playlist as it appear. Clips are stitched together
in the order they appear in the playlist.
• Right click a clip and select Re-trim clip to open a new Window in which you can manipulate the start and
end times of the clip. Click Apply when complete to save your changes back to the clip and playlist.

23
Exporting a Playlist
Exporting a playlist allows you to save a collection of video clips, so that you can easily find and download your
investigation later. Exporting video from network storage to your Core allows you to store video independently
of your VideoXpert recorders for quick access later. The system exports unencrypted files in the MKV format,
and encrypted files in ZIP format.

If you do not have permission to export video for the video sources in your investigation video, or the recordings
saved to your playlist are no longer available from network storage, you will not be able to export a full playlist.
You can still export a playlist with missing clips.
1. In the Playlist pane, click .

2. Provide a name for the export.

3. Select Encrypt this export and provide a password to secure your export; a user will need the VideoXport
Player and the password to open and decrypt the export.

4. Click Save. Click Open Export Archive to view the status of your export. When your export is complete, you
can click Download to download it locally.

Encrypting Export Files

When you export a playlist, the Ops Center gives you the option to encrypt the file. Encrypting the file ensures
that no one can tamper with your exported video. To decrypt and playback an export, you must have the pass-
word used when generating the export and the VideoXport Player; you cannot playback encrypted exports
with another video player.

Encrypted exports appear as ZIP archives containing the playlist file, video clips (MKV) and a signature file.
When you attempt to open an encrypted export, it will prompt you for the password. The password will allow
the player to decrypt the export. The player will then use the signature file and public key (within the signature)
to validate the export and verify that it has not been tampered with. It will then playback the file.

If you lose or forget the password to an export, your administrator can recover it for you by returning to the
export archive and selecting the export for which you need a password.

Downloading Exports
You can download or delete exports from the Export Archive, which appears automatically when you export a
playlist. You can access the Export Archive at any time by clicking in mission control and selecting Show
Export Archive.
Use the filters to sort the list of available exports by camera tag or other data associated with the export (camera
name, ID, exporting user, etc).

Click Download and then click Download the export only to get the export file by itself, or Download with Vide-
oXport Player to download both the VideoXport Player executable and the video export.
Unencrypted exports use the MKV format. Encrypted exports are ZIP files; if the export file has been encrypted,
you will need the VideoXport Player to decrypt and playback the file.

24
Deleting Exports
Deleting an export from the Export Archive sends it to the Trash Bin; you must delete an export from the Trash
Bin to permanently remove it from the system (Is there an expiration time on the trash bin?). This two-step
process prevents users from inadvertently removing exported files from the system.

Open the Export Archive, and click to send an export to the trash bin.

Click and then click View Trash Bin to find and permanently delete exports. From the Trash Bin, you must
again click Delete to permanently delete the export. Otherwise, you can click Restore to move the file back to
the export archive.

Using the VideoXport Player

The VideoXport player decrypts, validates, and plays-back secured exports from VideoXpert. You can download
the player directly from VideoXpert along with an exported video file or you can download it from Pelco.com. If
you download the VideoXport Player with an export from the Ops Center, you will download two separate files;
you must install the VideoXport Player before you can open the encrypted export file.

Opening an Encrypted Export

1. Run the VideoXport Player.

2. Click Open File and select the export file (.ZIP) that you want to play back.

3. Provide the password for the export.

Playing Back Files using the VideoXport Player

Video exports are stitched together from an investigation. At the end of each clip the player moves to the next
clip in the export sequence. Otherwise, playback controls within the VideoXport player work as they do within
the Ops Center.

Changing Layouts (Viewing Multiple Clips Simultaneously)

By default, exports play in order, stitched end-to-end. You can view up to 4 synced clips from your playlist by
clicking View and selecting View Multiple Clips Simultaneously.

You can then drag clips from the playlist into the cells and use playback controls as you would in the Ops
Center’s Investigation Mode.

You can deselect the View Multiple Clips Simultaneously to revert back to the single cell, stitched view.

25
Working with Plug-ins
Plug-ins are components that add enhance the capabilities of your Ops Center Client. The Ops Center Client
supports two types of plug-ins:

• Overlay plug-ins provide information supplemental to video and audio sources, and are meant to be used
in conjunction with a source; both a source and overlay plug-in will populate the same cell.

• Content plug-ins consume a cell by themselves; adding a content plug-in to a cell that is already populated
will replace whatever was in the cell.
1. Select the cell in which you want to add a plug-in.

2. Click Overlay or Content, and select the plug-in you want to add to your workspace.

3. Drag the plug-in to a cell or double-click it. Double clicking a plug-in will open the plug-in in a manner that
is consistent with video sources, as dfined by the When double-clicking a source setting, available under
Preferences.

Installing Plug-ins
Close the Ops Center application before installing plug-ins.

To install a plug-in, run the plug-in installer, typically an MSI file.

Plug-ins install under C:\ProgramData\Pelco\OpsCenter\Plugins. The Ops Center application searches this direc-
tory recursively on start-up to populate the plug-ins available to it.

Image Viewer Plug-in

The Image Viewer Content plug-in allows you to display a directory of images within a cell of the Ops Center
Client. The images rotate at a designated interval, or you can manually tab through the images. You can use
the Image Viewer to scroll through important snapshots from your Ops Center, or to display a series of
important images (persons of interest, etc) in the same workspace that you use for video.

NOTE: The Image Viewer path is stored on the Core, and will follow your account across workstations; if you
set a path local to a particular workstation, you will not be able to view your images on another workstation.
1. Click Content, and select the Image Viewer plug-in.

2. Select the directory containing the images you want to view; this directory can be local or a network loca-
tion.

3. Click to change the image directory, the speed at which images scroll, and other options.

26
The VideoXpert Ops Center Mapping Plug-in
The Mapping Plug-in provides an interface to arrange cameras according to their physical locations on a map,
making it easier to find the right camera and view to suit your needs.

NOTE: If running the Ops Center software on Windows 8N, you may have to install the Media Player and Visual
C++ redistributables to run the Mapping Plug-in.

Mapping Permissions
The Mapping plug-in has its own unique, cascading permissions within the Admin Portal. Aside from the Use
Map permission, all other permissions allow resource restrictions. “Resources” in this case refers to the maps
themselves. However, camera permissions are applied to maps as well. If a user lacks permissions to a particular
camera, it will not appear on the map or in the list of cameras the user can add to a map.

Permission Description Resource Access (Maps)

Use Map Allows use of the mapping plug-in. Any

View Maps Determines which maps a user can access. Any, Selected

Manage Map Files The user can add, update, and delete maps. Any, Selected

Place Cameras on The user can add cameras to maps, move cameras on Any, Selected
Map maps, and delete cameras from maps.

Adding the Plug-in to your Workspace

In Mission Control, click Content and select the Mapping to use the plug-in. You can use the plug-in in any
layout; however, it may be easier to use in larger cells.

Using the Mapping Plug-in for the First Time

When you first run the mapping plug-in, it will prompt you to add a map. Select a DWG, JPEG, or GIF file that
you want to use as a map, and then click OK.

27
Configuring the Plug-in
Click to enter the mapping plug-in’s Edit Mode. From here, you can add maps, add cameras to maps, and
configure the visible layers for DWG-based maps.
Figure 1: The Mapping Plug-in’s Edit Mode

Adding Maps to VideoXpert

The Mapping plug-in supports DWG, JPEG, and GIF image files. For DWG files, you can select the layers you
want to make available within VideoXpert. Large DWG files are rasterized when you add them to the plug-in,
providing faster load times and smoother interactions with the map.
1. Click to enter Edit mode.

2. Expand the Available Maps section.

3. Click .

4. Select your map file, and then click Open If adding a DWG file, select the layers that you want to import.

Selecting Visible Layers

While in Edit Mode, you can use the Layer Visibility function to hide and display layers within your vector-based
(DWG) map. Cameras are placed on their own map layer, so showing or hiding layers of the map will only apply
to the map itself, and not your camera placements.

If you want to hide cameras on the map, click when outside of Edit Mode.

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Updating or Exporting Map Files

You can update a map file, if, for example, you have re-arranged furniture within the environment or if you want
to add layers, you can update a map file.

Exporting
1. Click to enter Edit mode.

2. Click Map File.

3. Click Update or change map file.

4. Select your map file, and then click Open If adding a DWG file, select the layers that you want to import.

Deleting Maps
Maps are backed up as a part of Core backups. If you delete a map in error, you can recover the map along
with camera associations by performing a Core recovery.
1. Select the map you want to change and then click to enter Edit mode.

2. Expand the Available Maps section, and select the map you want to delete.

3. Click to delete the map.

Adding Cameras to the Map

While in Edit Mode, you can place cameras on the map and rotate them to reflect their orientation within the
environment. Cameras marked with a green “M” are already placed on the current map. When adding, moving,
and rotating cameras, you must save before you exit Edit Mode or you will lose all of your changes.

NOTE: Do not try to add cameras to the map from Mission Control. You must add cameras to the map from the
Edit Mode Cameras menu. Dragging cameras from Mission Control will replace the mapping plug-in with a video
source rather than placing a camera on the map.
1. Enter Edit Mode.

2. Expand the Cameras menu and drag cameras onto the map. You can use the Filter field to sort and find
the cameras you want to place on the map.

3. Click Save. to save your camera placements.

Use the Filters to Find Sources

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Moving and Rotating Cameras on the Map

Click cameras on the map to enable movement. Selecting a camera enables a handle ( ), allowing you
to turn the icon to reflect its field of view or to “pick it up” and move it to another location on the map.

Using the Mapping Plug-in

Use the Map menu to select the map you want to use.
Figure 2: The Mapping Plug-in’s Standard Mode

Navigating the Map

Click and drag to move the map’s field of view. Click to hide or show all cameras on the map; you may want
to hide cameras on the map to unobstruct your view while you find a particular location on the map.

Zooming in and Out

You can zoom in and out using the scroll wheel on your mouse. You can also click or press + on your
keyboard to zoom in; and you can click or press - on your keyboard to zoom out.

Cameras will not block or impede areas of the map at different zoom levels.

Opening Cameras from the Map

Click a camera on the map to get more information about it, including a thumbnail of the scene; double-click a
camera or a group of cameras to open them in a new tab.

Press Ctrl while dragging to select multiple cameras.

Figure 3: Camera Tooltips

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Closing the Plug-in
Click to close the Mapping plug-in. If you exit the plug-in without saving your changes in Edit Mode, you
will lose your changes when you close the plug-in.

Using the eConnect Plug-in

The eConnect overlay plug-in displays real-time gaming and register data accompanying the view of a particular
Video source. Sources are associated with gaming data by ID. Add the plug-in to a cell containing a camera, or
a camera to a cell containing the plug-in to start streaming simultaneous video and gaming data. A camera that
is not associated with gaming data will not produce gaming data in the plug-in.

Click to move the eConnect data stream to the opposite side of the cell.
1. Click Overlay, and drag the eConnect Data Stream plug-in to the desired cell. You can drag the overlay into
a cell already containing a camera, or drag a camera into the cell after adding the plug-in.

2. If this is your first time using the plug-in, provide the address of the eConnect server and your credentials;
you can change this information by clicking Advanced. After logging in, the plug-in saves your eConnect
credentials and automatically logs you in.

3. Add a camera to the cell if you did not drag the overlay into a cell already containing a camera.

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Responding to Events
When an event pertinent to your user account occurs, a dialog box will appear. The dialog presents ways in
which you can respond to the event.

The events icon in the lower-right corner of your workspaces shows the number of active events that require
your attention. Click it to reveal event notifications. Event notifications requiring acknowledgment disappear
when you or other users with the same role acknowledge them.
• Click to close events that don’t require acknowledgment.
• Click Event Log to open the Event in the Admin Portal. The Admin Portal provides more information about
the event. If you have appropriate permissions, you can manage the way in which the event is logged or
reported to users from the Admin Portal.
• Click to reveal responses for events that require acknowledgment:

• Snooze allows you to hide an event notification for up to 60 minutes. The snooze function only affects
notifications locally; it does not hide event notifications from other users.

• In Progress indicates that you are either investigating the event or are in the process of correcting an
event condition.

• Acknowledge indicates that the event is no longer relevant; the event condition has been accounted
for or corrected. Acknowledging an event clears the event notification.

Using the Event Viewer

The Event Viewer is a content plug-in providing access to events and alarms in a format similar to the Events
page in the Admin Portal, including filters allowing you to find events relevant to you. However, within the event
viewer – unlike in the Admin Portal – you can open cameras or recorded video associated with an event.

Events requiring acknowledgment will allow you to acknowledge or mark them in progress.

Click the for any event to open video associated with an event in a new tab; drag the icon to any cell in
your current layout to open video in a current tab.

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Logging Out
When you log out, the application saves your desktop configuration, including video stream and plug-ins.
1. Click in Mission Control.

2. Select Log Out.

Closing the Application

It is important to close the application gracefully. Attempting to close the application through the start bar or
by other means will leave the application processes open, continuing to consume resources.

All plug-in processes must be closed before the application itself can close. When you attempt to exit the appli-
cation, the application will first save and close all plug-in applications before it can close. Depending on the
number of plug-ins populating your workspaace, this may take a few moments; do not attempt to forcefully
close the application while it is shutting down, or you may lose unsaved workspace information or leave plug-ins
and application processes open.
1. Click in Mission Control.

2. Select Exit Ops Center.

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