Scribd
Upload
66 views4 pages

Job Offer CT2

This document outlines the vision, requirements, and compensation for a remote customer service role. The vision emphasizes valuing employees and operating with servant leadership. Requirements include basic computer skills, typing 25 wpm, having reliable internet and equipment, and a dedicated workspace. Pay will be a minimum of $400-500 every two weeks, with the goal of providing solid opportunities for growth and supporting families in the Dominican Republic.

Uploaded by

Alejandro Atiles Pérez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
66 views4 pages

Job Offer CT2

This document outlines the vision, requirements, and compensation for a remote customer service role. The vision emphasizes valuing employees and operating with servant leadership. Requirements include basic computer skills, typing 25 wpm, having reliable internet and equipment, and a dedicated workspace. Pay will be a minimum of $400-500 every two weeks, with the goal of providing solid opportunities for growth and supporting families in the Dominican Republic.

Uploaded by

Alejandro Atiles Pérez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

The Vision

We believe the employee journey is every bit as important as the journey with you and your customers.
Our strength lies in exceptional individuals working from remote positions in a high-performing and
professional environment. We’re committed to the Servant Leadership philosophy and follow its practices
to enrich the lives of our associates, operate in a great organization, and create a more just and caring
world.

We are customer experience experts, with a desire of providing an opportunity to each candidate of
improving the quality of their life, with an outstanding business opportunity to a selected & capable
hardworking group of people in the Dominican Republic. As our Motto says “We Grow Together” – we
expect a level of respect, professionalism, understanding and also a desire to deliver a winning attitude
from each applicant.
WINNING MENTALITY

✓ Providing an excellent customer service experience on each call. By remembering that


although not every customer will be a happy customer, you have the chance to turn the
tables by delivering a warm tone, positive and proactive attitude, and empathy.

✓ Communicating in a clear and precise manner through the many channels (Phone, email
and/or online chat) that you may encounter depending on the project that you’ll
eventually be drafted to.

✓ Developing basic to intermediate computer skills: Our candidates should be able to


navigate through: Windows 10, Microsoft teams and other production apps.

✓ Developing problem solving and logical thinking: This could be the most important skill
discussed so far. As a customer service representative our job is to listen our customer’s
concerns with an empathic tone, however is our duty to handle any product inquiry or
issues. The use of probing question is a great tool to understand the problem at hand
and determine the best course of action.
The requirements to be drafted:

✓ Being able to type 25 words per minute. To run the typing test please click on this link:
https://10fastfingers.com/typing-test/english (make sure to take a screenshot of your
results, to take a screen shot in windows press the windows key + shift key + S)

✓ Positive attitude, strong work ethic and ability to thrive in a dynamic environment.

✓ Must be willing to work 40 hours per week.

✓ PC/Laptop running windows 10 operating system (Mac, Chromebooks, Tablets or


Smartphones are not eligible).

✓ Two dedicated monitors.

✓ An internet connection of at least 50Mbps / 10 UPLOAD through cable (Wi-Fi is not


permitted). To run an internet speed test, make sure to have the cable connected to the
computer then go to: https://www.speedtest.net/ (make sure to take a screenshot of
your results, to take a screen shot in windows press the windows key + shift key + S)
✓ A VoIP USB headset with background noise cancellation and a Webcam (Webcam will
only be required during training).
✓ Dedicated workspace in your home that is free of background noise and distractions.
✓ Additional equipment specifications will be tested during interview process.
Pay Rates.

Our business is hiring for a variety of projects. We recruit for PayPal, Hulu, Netflix, etc.
Each of our program includes a paid training, and everything is conducted entirely
online. The estimated compensation rates are shown below, but only a portion of the
pay will go to the agents. Considering the job donor share and fees. Depending of their
performance and hours worked, the agent will receive a minimun of $400.00 - $500.00
USD every two weeks. During the hiring process, further information about
remuneration will be provided.

We acknowledge the undervaluation of your work in the Dominican Republic, part of


our mission is to provide a solid opportunity so that you can have a real growth, an
opportunity to earn enough to pay for a career, an opportunity to provide for your
family. Our business is built upon people with the decision to give back to our
community, our business is for the people.

- We Grow Together

You might also like