DATE ORIGINAL: 06 JAN 2023
DOC
REV. NUMBER:
NUMBER: Page 1 of 2
00
OPX-SOP-09 DATE REVISED: Not Applicable
STANDARD OPERATING PROCEDURE (SOP)
SUPPLIER RETURN
DEPARTMENT: RETAIL OPS
PREPARED BY: MD. ZILLUR RAHMAN REVIEWED BY: S.M. SHAHNEWAZ RIAD APPROVED BY: ESTEMDAD HAIDER
DESIGNATION: COMPLIANCE DESIGNATION: OPERATIONS DESIGNATION: CHIEF EXECUTIVE
OFFICER MANAGER OFFICER
SIGNATURE:
SIGNATURE: SIGNATURE:
SUPPLIER RETURN
Abbreviations:
PO = PURCHASE ORDER
PRN = PRODUCT RETURN NOTE
DEO = DATA ENTRY OPERATOR
1. Identify returnable products to the suppliers
2. Preparation for returned products
3. Preparation of Accounting documentation
4. Coordination with procurement & accounts department
5. Handing over the returnable goods to the suppliers
6. Processing PRN
Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
DATE ORIGINAL: 06 JAN 2023
DOC
REV. NUMBER:
NUMBER: Page 2 of 2
00
OPX-SOP-09 DATE REVISED: Not Applicable
STANDARD OPERATING PROCEDURE (SOP)
SUPPLIER RETURN
DEPARTMENT: RETAIL OPS
PREPARED BY: MD. ZILLUR RAHMAN REVIEWED BY: S.M. SHAHNEWAZ RIAD APPROVED BY: ESTEMDAD HAIDER
DESIGNATION: COMPLIANCE DESIGNATION: OPERATIONS DESIGNATION: CHIEF EXECUTIVE
OFFICER MANAGER OFFICER
SIGNATURE:
SIGNATURE: SIGNATURE:
Activity Flow Description Process Owner Performance
Standard
Identify returnable Customer return, in store damage due Outlet supervisor Immediately identified
products to the suppliers to substandard packing or expiry
1
Preparation for returned Gathering, packing & listing of Outlet supervisor To be completed 1 day
products returned products and storing at the before of supplier
2 returnable bay according to product delivery day
category.
Preparation of Accounting Processing products returned notes Outlet supervisor To be completed 2
documentation PRN and authorization. Acceptable hours before arrival of
3 reason for return to be stated. delivery
Coordination with To acknowledge the procurement Outlet In-charge Immediately
procurement & accounts department regarding the return and
department 4 to notify the accounts department
regarding the supplier ledger
Handing over the When the supplier come for Outlet In-charge Immediately
returnable goods to the replenishment / delivery or PO hand
suppliers 5 over to the suppliers in packed form
for easy carry. Obtained
acknowledgement from supplier on
the PRN
Processing PRN Forwarding PRN to data entry Outlet supervisor Up to date
operator for final processing in the
6 system +
DEO
Copyright: DIRECT FRESH LTD. All rights reserved. May not be reproduced without permission. All hard copies should be
checked against the current Document List to ensure the latest version prior to use. All electronic and unsigned copies are
considered Uncontrolled documents.
AWR NIB TOWER, House -99, Block- C, Road -11, Banani, Dhaka 1212.Bangladesh
