Main Idea: Effective leaders encourage a high level of performance by
expecting the best from their employees.
Support
1. People are likely to live up to a manager or superior expectations.
2. Called the “Pygmalion effect” i.e. expect the best and you will get it.
3.
a. leader who expects the best gets high achievement
b. leader who doesn’t expect much gets low achievement c. d. pays for leaders to expect the best
2. We do not think enough about thinking, and much of our confusion is
the result of current illusions about it. Let us forget for the moment any impression we may have derived from the philosophers, and see what seems to happen in ourselves. The first thing that we notice is that our thought moves with such incredible rapidity that is almost impossible to arrest any specimen of it long enough to have a look at it. When we are offered a penny for our thoughts, we also find out that we have recently had so many things in our mind that we can easily make a selection, which will not compromise us too nakedly. On inspection, we shall find that even if we are not downright ashamed of a great part of our spontaneous thinking it is far too intimate, personal, ignoble or trivial to permit us to reveal more than small part of it. I believe this must be true to everyone. We do know what goes on in other people’s heads. They tell us very little, and we tell them very little. The spigot of speech, rarely fully opened, could never emit more than driblets of the ever-renewed hogshead of thought- noch grösser wie’s Heidelberger Fass. We find it hard to believe that other people’s thoughts are as silly as our own, but they probably are. (For this part, make an outline on your own. Remember to follow the formats given yesterday)