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    Bhupathi ELM Mirtech Teamlease Digital

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    Haseeb Khan
    The document contains details of an interview for the candidate Pramod Bhupathi for the position of Technical Support Engineer. It lists his total work experience of 7 years with 2 years of relevant experience in development, implementation and support of legal management applications. The feedback section notes his good communication, troubleshooting, and problem solving skills along with 3 years of experience in functional and legal management applications.

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    Bhupathi ELM Mirtech Teamlease Digital

    Uploaded by

    Haseeb Khan
    21 views4 pages
    The document contains details of an interview for the candidate Pramod Bhupathi for the position of Technical Support Engineer. It lists his total work experience of 7 years with 2 years of relevant experience in development, implementation and support of legal management applications. The feedback section notes his good communication, troubleshooting, and problem solving skills along with 3 years of experience in functional and legal management applications.

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    The document contains details of an interview for the candidate Pramod Bhupathi for the position of Technical Support Engineer. It lists his total work experience of 7 years with 2 years of relevant experience in development, implementation and support of legal management applications. The feedback section notes his good communication, troubleshooting, and problem solving skills along with 3 years of experience in functional and legal management applications.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views4 pages

    Bhupathi ELM Mirtech Teamlease Digital

    Uploaded by

    Haseeb Khan
    The document contains details of an interview for the candidate Pramod Bhupathi for the position of Technical Support Engineer. It lists his total work experience of 7 years with 2 years of relevant experience in development, implementation and support of legal management applications. The feedback section notes his good communication, troubleshooting, and problem solving skills along with 3 years of experience in functional and legal management applications.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Name of the candidate: BHUPATHI PRAMOD

    Total Year of Experience: 7Yrs


    Total Year of Relevant Experience: 2Yrs
    Date of Interview/Assessment:  
    Position Applied For:  
    Interviewer: Shirly
    Interviewer Feedback:  

    Area's Screening comments


    Experience in development, yes 2.3Yrs of exp
    implementation and support, ELM
    Teamconnect or Mitratech application
    ( in Yrs)
    Functional experience business Analyst 3Yrs
    experience ( In Yrs )
    Experience on Legal management 3Yrs
    application ( in Yrs )

    Troubleshooting system configuration, 2Yrs


    product installation and other technical
    issues including performance analysis
    ( in Yrs )

    Personal & Professional Assessment:

    Area's Interviewer comments


    Communication & Good
    Listening skills
    Troubleshooting & Good
    Problem Solving skills
    Can do Attitude Good

    Pharma experience Yes

    Team Management NO
    experience
    Pramod Bhupathi
    Hyderabad, Telangana, India

    [email protected] 9700423904

    linkedin.com/in/bhupathipramod

    Summary
    Experienced Technical Support Engineer with a demonstrated history of working in the computer software and
    services industry. Skilled in Microsoft Word, IT Service Management, Billing software system, Business Process
    Outsourcing (BPO), and Service Catalog.

    Experience
    Customer Support Specialist
    Rippling
    Mar 2022 - Present (9 months +)
    - Need to resolve the clients issue related to App integrations

    Senior Technical Support Engineer


    Salesforce
    Oct 2021 - Feb 2022 (5 months)
    - Resolving Tableau technical issues.
    - Providing assistance to internal team for created dashboard on Tableau

    Tier 2 Technical Support Engineer


    Mitratech
    Jul 2019 - Oct 2021 (2 years 4 months)
    • Supporting TeamConnect and Collaborati products.
    • To Handle Incidents raised on TeamConnect Application related to functionality and integrations
    • Creating CCFs to execute SQL scripts to fix incidents that require updates and deletions.
    • Creating CCFs to run Datawarehouse scripts to resolve Datawarehouse reporting issues
    • Working along with US counterparts and T3 resources in handling critical issues.
    • Handling incidents related to reporting integrations such as SAP Business Objects, Business
    Intelligence
    • Coordinating with Hosting team to have them perform Middleware services as per client’s request.
    • Handling urgent cases by going on WebEx/zoom to resolve issues on Clients side.
    • Handling Sev 0 Cases by coordinating with Hosting team and clients to resolve the issues, creating
    Incident Reports for resolved Sev 0 cases.
    • Joining regular internal meetings to update our incident status to Team Management.
    • Joining Monthly External Meetings with Clients to update on the clients Incidents.
    • Working as SME for the Collaborati (E-billing platform).
    • Use to join Collaborati sprint meetings and provide inputs related to Engineering team.
    • Creating Client/Vendor specific Articles.
    • Training new Joinees.

    Client Support Engineer


    Pramod Bhupathi - page 1
    FactSet
    Feb 2019 - Jul 2019 (6 months)
    ● My role in FactSet is Client support Engineer and department is Technology Solution Engineering.
    ● Need to resolve any technical issue encountered by FactSet Client and employees over phone.
    ● Creating SOPs whenever a new issue occurred.
    ● Being a part of Investigation team.

    Administrator
    Wipro
    Jul 2016 - Feb 2019 (2 years 8 months)
    • Worked in AIR Force as Application Support-Zonal Manager (Hyderabad).
    • Worked in Novartis Project as Service Analyst (Service Request Management).
    • Providing IT and Network account access to the new users and revoking the same. Managing the IT
    account for users if they move internally or internationally to other domain.
    • Creation of special domain accounts that are used to login servers, creation of generic mailboxes and
    assisting the user for the configuration.
    • Collaborate closely with all team members, plan and work accordingly as per the given process.
    • Worked on the process improvements, analysis on the total requests received in the bin, discussing
    with client services team to efficiently resolve the tickets with the SLA.
    • Direct point of contact for end users and the client services team for all requests and issues
    • Responsible to work closely with the Onsite team to get the process reviewed and updated on a daily
    and weekly basis.
    • Worked on basic troubleshooting for installation, un-installation of applications, outlook and Skype
    issues.

    Digital Interaction Executive


    [24]7.ai
    Feb 2015 - Jul 2016 (1 year 6 months)
    • Worked as Digital Interactive Executive (Technical support)
    • Need to resolve the technical issue over chat.
    • Used to support for AT&T Uverse process.
    • Worked as SME.
    • Need to train new Joinees about the tool utilization.

    Education
    DRK institution of science and technology
    B.Tech, Information Technology
    Jun 2009 - Apr 2013

    Sri Krishnaveni Jr. College


    Junior High/Intermediate/Middle School Education and Teaching
    2007 - 2009

    Presidency high school


    High School
    Pramod Bhupathi - page 2
    Licenses & Certifications
    Build Visualizations and Dashboards - Tableau

    Connect to and Transform Data - Tableau

    Manage and Maintain Tableau Sites - Tableau

    Skills
    Python (Programming Language)   •   Microsoft Office   •   Microsoft Excel   •   Microsoft Word   •   PowerPoint   •
      Windows   •   Technical Support   •   BPO   •   Networking   •   Incident Management

    Honors & Awards


    RockStar - Mitratech
    Received “RockStar” award twice for exceptional work in Mitratech.

    GIS Pride - Wipro Technologies


    Received “GIS Pride” award and many appreciations from the client while working in Wipro.

    Best New Hire Performance - 24/7 Customer Pvt Ltd


    Received “Best New Hire Performance” award and many while working in 24/7 customer Pvt Ltd.

    Pramod Bhupathi - page 3

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