PROFESSIONAL SUMMARY

ALIBA, CHINAZA OLUEBUBE

Result-drivencommunications graduate
with excellent interpersonal, problem GET IN TOUCH
solving and multitasking skills. Adept
[email protected]
at balancing needs of clients and staff
in both official and personal capacities. 08107344021
Experienced in managing sales, New Haven Enugu State
administration, office management,
handling multiple business tasks and
facilitating effective customer services
PROFESSIONAL EXPERIENCE
and support with the highest English Literature/CRS Teacher 07/2021 to 07/2022
professionalism and courtesy. Skilled Lifestreams College GRA, Enugu
in optimizing productivity, efficiency
and service quality across various Tasks/Achievements
environment.  Coordinated and directed all academic activities in line with government
standards, taught classes, collated results and supervised students.
 Crafted lesson plans in line with state and school curriculum.
 Assessed and monitored students’ class and homework providing
constructive oral and written feedback, and setting targets for students’.
 Built students’ ability to work collaboratively with others.
Assist in preparing and coordinated students for inter school competitions.
AREAS OF EXPERTISE
 Directly supported the principal and teachers, handled confidential
- Planning, organizing and efficiently materials at the highest level and carry out a wide range of school
managing resources. functions.
Coordinated official meetings, PTA meetings and other special events.
- Exceptional Customer services and  Efficiently provided a variety of clerical and administrative duties in
retention skills with a fun and vibrant support of school’s operations as assigned by the head teacher.
personality that customers find very
refreshing and appealing. Branch Manager/Sales Manager 03/2021 to 07/2021
D.M. Denmakas Global Associates Limited, Onitsha, Anambra State
- Customer support and Complaint
resolution Tasks/Achievements
 Oversaw general operations of the business, including managing sales
- Proficient in cold/warm calling
orders, maintaining product stock, procurement, customer services,
procedures
supervise staff, records management, accounts and maintain budgets.
- Sales and Business Development  Facilitated an effective and fast ordering process; resolved ordering
issues that caused delays, improve process and ensure orders conform to
- Skilled in managing cash transactions company’s sales and customer services policy.
and proper cash handling procedures.  Managed stock levels and made key decisions about stock control.
 Hired, trained, motivated and supervised 6 staffs in their daily work
- Strong interest and capacity in functions and duties.
learning new techniques and tools.
 Negotiated with vendors and suppliers for improved pricing and delivery
and purchased items at optimum cost.
- Talented in multi-tasking and an
ability to meet deadlines.  Reviewed and maintained all company vouchers, cash payments and
receipts for external auditing purposes.
- Proficient in Microsoft Word, Excel  Increased revenue by implementing new ideas that resulted in increased
and PowerPoint sales and promoted strong customer loyalty with retailers and wholesalers.
SKILLS/COMPETENCIES Sales/Customer Service Representative 09/2019 to 03/2020
D.M. Denmakas Global Associates Limited, Onitsha, Anambra State
Excellent Communication

Problem Solving Tasks/Achievements

 Responsible for leading customers through the sales process of selecting,
Persuasive Negotiator coordinating and purchasing products while providing the highest level of
customer service.
Resourceful Team Work
 Managed quality control of products, inspected goods ordered and
returned and suggested replacement of products to customers.
Analytical Skills
 Carried out market research, organized and coordinated various
Attention to Details marketing strategies, events, campaigns and identified new market
opportunities.
Business Acumen  Overseaw all customer and vendor relations associated with business
operations, including both suppliers, logistics and product distributors.
Ensured satisfaction of clients through detailed product knowledge.
 Managed customer services, identifying and treating customer
transactions and complaints then effectively communicate solutions to
them
 Built strong relationships with customers, provided superb customer
services, reduced turnaround time and ensured faster business transactions.
PERSONAL INFORMATION  Demonstrated professional salesmanship through the use of highly

Sex: __________Female EDUCATION

Languages: ____English, Igbo Bachelor of Art (Education) (B.A(Ed.) : English Education (2021)
Chukwuemeka Odumegwu Ojukwu University, Igbariam, Anambra State
- Completed Compulsory NYSC in 2022

Senior Secondary School Certificate (2014)

Promise International Secondary School, Fegge, Onitsha, Anambra State

PROFESSIONAL AFFILIATION CERTIFICATIONS

 Teachers Registration Council of Certificate in Customer Service and Relationship Management (2022)
Nigeria (TRCN) (2022)
 Ace Coterie Consulting, Lagos

Certificate in Human Resources Management (2022)

 Ace Coterie Consulting, Lagos

REFERENCE HOBBIES
Available on Request TRAVELLING READING SURFING THE NET