Common Service Data Model 3.

0 Foundation
Quick Reference CMDB Group: A collection of Cis based on the results of
saved Query Builder queries, encoded queries, or manual
entries.
Domain
Foundation Product Models: specific versions or configurations of
Design products used for managing and tracking through various
Manage Technical Services ServiceNow platform applications.
Sell / Consume Contracts: In the Now Platform, contracts contain
detailed information such as contract number, start and
end dates, active status, terms and conditions
statements, documents, renewal information, and
financial terms.
Common Data: Shared data that is prevalent throughout
the Now Platform.

Design
Business Capability: A high level capability required by
the organization to execute its business model.
Business Application: A purchased or internally
developed application used to support a business
capability.
Information Object: Describes the type of data that is
being interchanged between the business application and
the database serving it.

Manage Technical Services Sell / Consume

Technical Service: Published to service owners and typically underpins one or more business services. A Business Service Portfolio: Hierarchical collection of business services (Products & Services) that define
Technical Service may have an operational view made up of one or more Technical Service Offerings. strategic business value and facilitate the management of their life cycle.
Technical Service Offering: Stratification of the Technical Service into options, including Business Service: Published to business users and it typically underpins one or more business capabilities.
localization/geography, environment, pricing, availability, capability, support group (INCIDENT), technical Business services are often orderable by business users. Business users are able to select the desired
approval group (CHANGE) and packaging options. offering and service commitment levels via a Service Catalog.
Dynamic CI Group: a dynamic grouping of configuration items (Cis), based on results of CMDB Groups queries. Business Service Offering: Stratification of the Business Service into options, including
localization/geography, pricing, availability, capability, criticality, business approval group (CHANGE), and
Application Service: Logical representation of a deployed application stack.
packaging options.
Configuration Item (CI): Physical and logical components of an infrastructure that are currently, or soon will
Request Catalogue: Consumable catalogue view of available business & technical products, services, service
be, under configuration management.
commitment options, and offerings.
Common Service Data Model 3.0
Tables and relationships
Conceptual Model Physical Model Prescribed Relationships
Business Capability cmdb_ci_business_capability
Provided by
Business Application cmdb_ci_business_app Business Capability Business Application
Provided by
Information Object cmdb_ci_information_object Business Capability Business Service
Uses
Technical Service cmdb_ci_service_technical Business Application Information Object
“Service Classification” = Technical Service uses reference attribute
service_offering
Business Application Business Application
Technical Service Offering Consumes
“Service Classification” = Technical Service Business Application Application Service
cmdb_ci_service_auto: Depends on/sends Data To
Application Service Application Service
For Manual & Service Mapping: Depends on
Application Service cmdb_ci_service_discovered Application Service Application
Query Based: cmdb_ci_query_based_service Runs on
Tag Based: cmdb_ci_service_by_tags Application Infrastructure CIs
“Service Classification” = Application Service uses reference attribute Technical Service
Technical Service Offering
Dynamic CI Group cmdb_ci_query_based_service Contains
“Service Classification” = Technical Service Technical Service
Offering Application Service
Application cmdb_ci_appl Technical Service Contains
Offering Dynamic CI Group
Infrastructure CIs * - various Uses related list
Service Portfolio Dynamic CI Group Infrastructure CIs
service_portfolio (not a CMDB CI) uses reference attribute
cmdb_ci_service Service Portfolio Business Service
Business Service uses reference attribute
“Service Classification” = Business Service Business Service
Business Service Offering
Business Service Offering service_offering
“Service Classification” = Business Service Business Service Depends on
Offering Application Service
Request Catalog sc_catalog (not a CMDB CI)
CSDM Training CSDM Community
For outcomes you expect Domain
• Accelerates integration and product operationalization Foundation
Design
• Simplifies navigating the platform and data
Manage Technical Services
• Standardizes concepts across entire lifecycle Sell / Consume
• Prescriptive guidance, use cases, examples available https://tinyurl.com/CSDM https://tinyurl.com/CSDM-
3-Training SN-Community
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