Business Communication MCQ'S (2nd Sem)

Business Communication MCQ's ( 2nd Semester )
1.An interview involves ____ communication. ( interviewer , face to

face candidate , online )
2. The first step in WASP technique is ____. ( questioning the candidate

, checking , welcoming candidate , none of the above)
3. To guard against halo error, interviewer must avoid being ____. (

biased, ignorant, in discipline, All of above)
4. Mirror image error and ____ error are reverse of each other.(
contrast, screening, stress, Rehearsing)
5. Proficiency of an employee is judged through _____ in interview. (

communication, Grades, Selection, personality)
6. ____ interview allows employers to know the problems faced by

employees. ( Grievance, Selecting, Under-Stress, Promotion)
7. Employees speak frankly and fearlessly in an _____ interview. (

Grievance, Promotion, Punishment, Exit)
8. An _____ is in control of an interview.(interviewer, candidate,
Manager, none of above)
9. A decision supported by majority members of a group is known as

decision by ____. ( consensus , think alikes, social system, Manager)
10. _____ theory is based on rewards and its costs. (Social System,
Exchange, Propinquity, Balance)
11. In ____ stage the group demonstrates cohesiveness. ( Storming,

Adjourning, Norming, Performing)
12. For permanent work groups ____ is the last stage of group
formation. (Performing, Adjourning, Storming, Norming)
13. Members share an ideology in ____ organizations. ( Formal, Social,

Informal, Psychological)
14. ____ meetings do not follow strict rules of procedure. (formal,

Social, Primary, informal)
15. ____ meetings are conducted once a year. (Annual, Special,

Managing committee, Executive)
16. Meetings have a _____ agenda. (unfixed, fixed, indefinite, none of
above)
17. Paperwork is the responsibility of the ____. (secretary, manager,

Bankers, chairman)
18. The procedure for calling a meeting is determined by _____.

(formal rules, convener, informal rules, committee members)
19. A conference is relatively ____as compared to committee meetings.

(formal, informal, Special, Executive)
20. Participants in a conference ____ voting rights. (have, always have,

do not have, none of above )
21. _____ address is a speech by the Chief Guest about the purpose,
need and possible outcomes of a conference. (Public, Private, Social,
Keynote)
22. A research paper is analyzed at a _____. (Meeting, Teleconference,

Conference, video conferencing)
23. _____ requires the use of web-cams. (Tele-conference, Meeting,

Video conference, none of above)
24. Crisis management is the work of _____ professionals. (Public
Relation, Social, private, IT)
25. Public Relation professionals often need to_____. (Lie, organize,

Multitask, none of above)
26. Public Relations forms a link between top management and

____(Peoples, Government, Public, Committee members)
27. Public Relation Officers act as _____ to the management. (Advisors,

Managers, Obeyors, Decision makers )
28. ______________ management is handled by Public Relation

professionals.(Event, Crisis, IT, Social)
29. An effective presentation has _____ important consideration. ( 2 , 3

,4,5)
30. Verbal skills uses_____ ( uses intonation & word stress , uses right
words & lucid delivery , uses body language,pictures,colours etc )
30. Visual skills uses _______. ( uses body language,pictures,colour etc

, uses intonation & word stress , uses right words & lucid delivery )
31. Vocal skills ______. ( uses right words & lucid delivery , uses body
language,pictures,colours etc , uses intonation & word stress )
32. ____ is a container that holds information about vaious items. (

table , bar graph , line chart , pie chart )
33. _____ use horizontal or vertical rectangular bars that level off at
appropriate level. ( table , bar graph , line chart , pie chart )
34. _____ displays information as a series of data points connected by

straight line segments. ( bar graph , line chart , pie chart , flow chart )
35. ____ is used to display percentages. ( pie chart , line chart , flow
chart , organisational chart )
36. _____ is graphical or symbolic representation of process. ( pie chart

, flow chart , line chart , organisational chart )
37. _____ is a chart showing the working relationship of all staff

position within an organization. ( organisational chart , line chart ,pie
chart , flow chart )
38. All letters of enquiry are classified into ____ types. ( 2 , 3 , 4 , 5 )

39. _____ letter of enquiry is sent in response to an advertisement
appearing in newspaper. ( solicited , unsolicited )
40. _____ is a letter sent by buyer on his own initiative. ( solicited ,

unsolicited )
41. A sales letter contains a sales message from _____ . ( buyer to seller
, seller to buyer )
42. Letters taking up references are written in _____ terms. ( formal ,

informal )
43. In _____ companies there is a seperate credit department under

the control of credit manager. ( small , big )
44. Sometimes under special circumstances credit facility is extended

upto ____ months. ( 3 , 4 , 5 , 6 )
45. There are _____ methods of drafting the collection letters. ( 2 , 3 , 4

,5)
46. The language of the complaint letter must always be _____. ( polite
, impolite , rude , disrespectful )
47. The complaint letter _____ thanked. ( should be , should not be )
48. Adjustment letters are classified into _____ types. ( 3 , 4 , 5 , 6 )
49. Sales letter are ____ expensive . ( least , most )
50. Sales letter is composed of _____ different stages. ( 2 , 3 , 4 , 5 )
51. _____ is used to attract attention & arouse interest. ( introductory

paragraph , middle paragraph , closing paragraph )
52. _____ is used to convince buyer & to create desire. ( introductory

paragraph , middle paragraph , closing paragraph )
53. ____ is used to motivate action. ( introductory paragraph , middle

paragraph , closing paragraph )
54. The purpose of Promotional leaflet is to _____ brand awareness. (

increase , decrease )
55. ____ creates awareness of consumer legitimate rights. ( consumer

guidance cells , lawyers )
56. _____ is defined any movable property including shares. ( service ,
goods )
57. The complaint _____ in an Indian language. ( can be , cannot be )
58. Lawyers may not be hired to lodge a _____ in the consumer court. (
complaint , sales )
59. A consumer redress letter is drafted like any _____ letter. (

complaint , sales )
60. Complaint is to be filed within _____ years. ( 2 , 3 , 4 , 5 )
61. District Forum is established by ______. ( state government in each

district of the state , state commission in state , national commission )
62. State commission is established by _____. ( state government in

each district of state , state government in state , central government )
63. National commission is established by _____. ( state government in

each district of state , state government in state , central government )
64. District forum entertain claims upto _____. ( ₹4 lakhs , ₹5 lakhs , ₹6

lakhs )
65. State Commission entertain claims upto _____. ( ₹20 lakhs , ₹21
lakhs , ₹22 lakhs )
66. National Commission entertain claims above ____. ( ₹18 lakhs , ₹19
lakhs , ₹20 lakhs )
67. Right to Information Act came into existence in the year ____. (
2003 , 2004 , 2005 , 2006 )
68. The Public Information Officer is _____ to create information that is

not a part of the record of public authority. ( supposed , not supposed )
69.Following is not the feature of RTI

( checks corruption , makes administration accountable , available to all
with discrimination , puts the pressure on government delivery system
70. _____ of the Central Right to Information Act states that all citizens
have right to information. ( sec 2 , sec 3 , sec 4 , sec 5 )
71. RTI online portal has ____ interfaces. ( 2 , 3 , 4 , 5 )

72. RTI ACT extends to whole of India except the state of ____. (
Maharashtra , Jammu & Kashmir , Goa , Mizoram )
73. The PIO should respond within ____ days of the receipt of
application. ( 27 , 28 , 29 , 30 )
74. If you have filed your application with Assistant PIO then
information has to be made available within ___ days. ( 32 , 33 , 34 , 35)
75. A communication from someone who has some information to

someone who wants to use that information. This definition of report
writing is written by whom ? ____ ( C.A. Brown , John Mitchel ,
Raymond Lesikar )
76. ____ are the types of report on the basis of procedure & legally. (
Informal & Formal Reports , Informative & Interpretative , periodic &
special report )
77. On the basis of function a report may be ____ ( Informal or formal ,

periodic or special , informative or interpretative )
78. On the basis of frequency of issue a report may be ____ (

informative or interpretative , periodic or special , informal or formal )
79. The title of the report is ____ . ( optional , compulsory )

80. Following is not the characteristics of good report. ( Title ,
inaccurate facts , reader orientation , simple language )
81. ____ report may be in the form of personal letter. ( informal ,

formal , informative , periodic )
82. ____ report follows a prescribed format. ( informative , periodic ,

informal , formal )
83. ____ report presents relevant facts & figures . ( informal , formal ,
periodic , informative )
84. ____ reports are submitted at regular intervals . ( informal , formal ,

informative , periodic )
85. The precis normally consist of ____ paragraph . ( 1 , 2 , 3 , 4 )
86.Summarisation involves ____ the passage. ( increasing , reducing )
87. ____ of the passage should be clearly mentioned. ( main idea , all
ideas )
88. Summary should begin or end with ____ . ( topic sentence ,
supporting sentence )
89. Sub-points should ____. ( appose , substantiate )
90. The final draft should be prepared only after ____. ( editing ,
permission )

Business Communication MCQ'S (2nd Sem)

Uploaded by

Copyright:

Available Formats

Business Communication MCQ'S (2nd Sem)

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Business Communication MCQ'S (2nd Sem)

Uploaded by

Copyright:

Available Formats

Business Communication MCQ's ( 2nd Semester )

1.An interview involves ____ communication. ( interviewer , face to

2. The first step in WASP technique is ____. ( questioning the candidate

3. To guard against halo error, interviewer must avoid being ____. (

5. Proficiency of an employee is judged through _____ in interview. (

6. ____ interview allows employers to know the problems faced by

7. Employees speak frankly and fearlessly in an _____ interview. (

9. A decision supported by majority members of a group is known as

11. In ____ stage the group demonstrates cohesiveness. ( Storming,

13. Members share an ideology in ____ organizations. ( Formal, Social,

14. ____ meetings do not follow strict rules of procedure. (formal,

15. ____ meetings are conducted once a year. (Annual, Special,

17. Paperwork is the responsibility of the ____. (secretary, manager,

18. The procedure for calling a meeting is determined by _____.

19. A conference is relatively ____as compared to committee meetings.

20. Participants in a conference ____ voting rights. (have, always have,

22. A research paper is analyzed at a _____. (Meeting, Teleconference,

23. _____ requires the use of web-cams. (Tele-conference, Meeting,

25. Public Relation professionals often need to_____. (Lie, organize,

26. Public Relations forms a link between top management and

27. Public Relation Officers act as _____ to the management. (Advisors,

28. ______________ management is handled by Public Relation

29. An effective presentation has _____ important consideration. ( 2 , 3

30. Visual skills uses _______. ( uses body language,pictures,colour etc

32. ____ is a container that holds information about vaious items. (

34. _____ displays information as a series of data points connected by

36. _____ is graphical or symbolic representation of process. ( pie chart

37. _____ is a chart showing the working relationship of all staff

38. All letters of enquiry are classified into ____ types. ( 2 , 3 , 4 , 5 )

40. _____ is a letter sent by buyer on his own initiative. ( solicited ,

42. Letters taking up references are written in _____ terms. ( formal ,

43. In _____ companies there is a seperate credit department under

44. Sometimes under special circumstances credit facility is extended

45. There are _____ methods of drafting the collection letters. ( 2 , 3 , 4

48. Adjustment letters are classified into _____ types. ( 3 , 4 , 5 , 6 )

49. Sales letter are ____ expensive . ( least , most )

50. Sales letter is composed of _____ different stages. ( 2 , 3 , 4 , 5 )

51. _____ is used to attract attention & arouse interest. ( introductory

52. _____ is used to convince buyer & to create desire. ( introductory

53. ____ is used to motivate action. ( introductory paragraph , middle

54. The purpose of Promotional leaflet is to _____ brand awareness. (

55. ____ creates awareness of consumer legitimate rights. ( consumer

57. The complaint _____ in an Indian language. ( can be , cannot be )

59. A consumer redress letter is drafted like any _____ letter. (

60. Complaint is to be filed within _____ years. ( 2 , 3 , 4 , 5 )

61. District Forum is established by ______. ( state government in each

62. State commission is established by _____. ( state government in

63. National commission is established by _____. ( state government in

64. District forum entertain claims upto _____. ( ₹4 lakhs , ₹5 lakhs , ₹6

68. The Public Information Officer is _____ to create information that is

69.Following is not the feature of RTI

71. RTI online portal has ____ interfaces. ( 2 , 3 , 4 , 5 )

75. A communication from someone who has some information to

77. On the basis of function a report may be ____ ( Informal or formal ,

78. On the basis of frequency of issue a report may be ____ (

79. The title of the report is ____ . ( optional , compulsory )

81. ____ report may be in the form of personal letter. ( informal ,

82. ____ report follows a prescribed format. ( informative , periodic ,

84. ____ reports are submitted at regular intervals . ( informal , formal ,